<p>Robert Half is seeking a detail‑oriented, patient‑focused <strong>Remote Medical Call Center Representative</strong> to join our growing remote team. In this role, you’ll be the first point of contact for patients calling in with questions about their medical bills. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in delivering excellent customer service—all while working from home—this position may be a great fit. <strong>You must live in North Dakota.</strong></p><p><br></p><p><strong>Hours:</strong> Various shifts within 8am – 6pm EST, Monday – Friday </p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Answer <strong>high‑volume, continuous inbound calls</strong> from patients with billing questions.</li><li>Review account details, statements, insurance information, and payment histories while on the call.</li><li>Clearly explain charges, balances, payment options, and next steps in a professional, empathetic manner.</li><li>Document all call activity and patient interactions accurately in the system.</li><li>Collaborate with internal billing, insurance, and revenue cycle teams when escalations or follow‑ups are needed.</li><li>Maintain department standards for call quality, accuracy, productivity, and patient satisfaction.</li><li>Protect patient information and adhere to HIPAA and all compliance guidelines.</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully <strong>remote</strong> work environment</li><li>Consistent full‑time schedule</li><li>Training and ongoing support</li><li>Opportunities for growth within the organization</li><li>A mission‑driven team committed to exceptional patient experience</li></ul><p><br></p>

<ul><li><strong>1+ year of call center, customer service, medical billing, patient financial services, and/or related </strong></li><li>Ability to handle <strong>back‑to‑back calls for the majority of the workday</strong> with a calm, positive demeanor.</li><li>Strong communication skills with the ability to simplify complex billing information.</li><li>High attention to detail and comfort navigating multiple systems at once.</li><li>Reliable high‑speed internet and a distraction‑free workspace.</li><li>Team‑oriented mindset with the ability to meet performance expectations.</li></ul><p> </p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>