We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions.<br><br>Responsibilities:<br>• Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience.<br>• Accurately calculate and collect payments from patients while adhering to established guidelines.<br>• Maintain accuracy and efficiency in processing patient accounts and related transactions.<br>• Set up payment plans using the online bill pay system in accordance with approved policies.<br>• Investigate and resolve claims-related issues in a timely manner.<br>• Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies.<br>• Research and address accounts receivable concerns based on direction and requirements.<br>• Update insurance information and correct guarantor details in cases of registration errors.<br>• Submit refund requests as needed.<br>• Work with team members and leadership to improve workflows and enhance overall service quality.
We are looking for a dedicated Medical Customer Service Representative to join our team in Temecula, California. In this role, you will be the first point of contact for patients, addressing inquiries and resolving concerns with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and providing accurate information.<br>• Assist patients with billing questions and payment processes, ensuring clarity and satisfaction.<br>• Utilize basic medical terminology to communicate effectively and accurately with patients.<br>• Manage patient interactions professionally, ensuring a positive experience during every contact.<br>• Document patient interactions and maintain accurate records in the system.<br>• Collaborate with other team members to resolve complex issues and ensure seamless service.<br>• Uphold company standards for confidentiality and compliance while handling sensitive patient information.<br>• Provide guidance to patients regarding healthcare services and procedures.<br>• Identify and escalate issues when necessary to ensure timely resolution.<br>• Meet performance targets and contribute to the overall efficiency of the call center.
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>We are seeking a Medical Customer Service Specialist to join a dynamic team, serving as the first point of contact for patients and healthcare providers. You will help ensure a positive experience by answering inquiries, resolving concerns, verifying information, and supporting daily operations within a medical office or healthcare organization.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to patient requests via phone, email, and in person, delivering prompt, professional assistance</li><li>Manage patient registration, scheduling appointments, and verifying insurance coverage</li><li>Resolve billing, claims, and account inquiries accurately</li><li>Maintain confidential patient information in compliance with HIPAA regulations</li><li>Collaborate with clinical and administrative staff to coordinate patient care and communications</li><li>Document interactions and follow up to ensure timely resolution of issues</li><li>Educate patients on office procedures, healthcare services, and next steps</li></ul><p><br></p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will play a vital part in ensuring seamless patient interactions, managing scheduling, and verifying insurance information. This is a long-term contract position, offering a great opportunity to contribute to a supportive healthcare environment.<br><br>Responsibilities:<br>• Handle incoming calls with professionalism, addressing patient inquiries and resolving concerns efficiently.<br>• Manage patient scheduling and appointment reminders to ensure timely visits.<br>• Verify medical insurance information and assist patients with billing-related questions.<br>• Maintain accurate medical charts and records in compliance with organizational standards.<br>• Utilize electronic practice management systems to update and retrieve patient information.<br>• Provide exceptional customer service to patients, physicians, and staff, fostering positive relationships.<br>• Apply basic medical terminology knowledge to communicate effectively in a healthcare setting.<br>• Collaborate with team members and supervisors to optimize clinic workflows.<br>• Operate standard office equipment and software to support daily tasks.<br>• Uphold the clinic’s values and mission by ensuring high-quality service delivery.
<p>A healthcare services organization in Vista is seeking a compassionate and detail-oriented <strong>Customer Service Representative</strong> to support patients and internal teams. This role is ideal for someone who thrives in a structured environment and enjoys helping others navigate appointments, services, and information with care and professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer high-volume inbound calls and respond to inquiries</li><li>Assist patients with scheduling, general information, and follow-ups</li><li>Accurately enter and update patient information in systems</li><li>Coordinate with internal departments to resolve issues</li><li>Maintain confidentiality and compliance with healthcare regulations</li><li>Provide clear, empathetic communication to patients</li><li>Support front office and administrative teams as needed</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join a team in Lewes, Delaware. As part of this long-term contract opportunity, you will play a vital role in ensuring smooth patient interactions and supporting administrative processes in the healthcare setting. The ideal candidate will excel in delivering top-notch customer service while handling patient access and insurance-related tasks.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and ensure compliance checks are completed for medical necessity.</p><p>• Provide patients with clear instructions and process physician orders efficiently.</p><p>• Gather and verify insurance information, ensuring all necessary details are recorded.</p><p>• Utilize tools to manage patient overlays and uphold exceptional customer service standards.</p><p>• Conduct pre-registration tasks for patient accounts prior to scheduled visits.</p><p>• Handle inbound and outbound calls to collect demographic, insurance, and financial information.</p><p>• Inform patients about their financial responsibilities, including payment plans and point-of-service collections.</p><p>• Assist with resolving past due balances while presenting payment options.</p><p>• Collaborate with healthcare teams to maintain seamless administrative operations.</p><p>• Uphold professionalism and accuracy in all interactions with patients and staff.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.<br>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.<br>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.<br>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.<br>• Offer payment plan options and address billing inquiries with precision and care.<br>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.<br>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.<br>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.<br>• Collaborate with team members to ensure a supportive and organized patient access experience.
<ul><li>Conduct 30-50 calls to existing product users to check satisfaction, address concerns, and gather feedback.</li><li>Provide support for both Ostomy and Continence product lines, handling some incoming calls as required.</li><li>Professionally converse about sensitive health topics and product usage, ensuring a mature and empathetic customer experience.</li><li>Utilize the Patient Assistance Program to facilitate free supply distribution for eligible consumers and resolve issues via website chat.</li><li>Manage and accurately document every consumer interaction in CRMs, ensuring data quality and self-auditing in compliance with established procedures.</li><li>Record and process product complaints, identify sales opportunities, and collaborate with internal teams to drive results.</li></ul>
<p>Job Title: Customer Service Representative </p><p>Location: Remote – Candidate must reside in Arkansas</p><p>Type: Long-Term Contract</p><p><br></p><p>About the Role</p><p>We are seeking a detail-oriented and proactive Customer Service Representative to join our team. In this role, you will provide exceptional customer support, manage order accuracy, and collaborate with internal teams to ensure smooth operations. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><p>Provide customer service related to sales, promotions, and communications.</p><p>Validate ship-to and replenishment locations for orders and submit in WebOps.</p><p>Ensure accurate entry of all purchase orders (Bill Only, Ship and Bills, GHX, and other EDI platforms).</p><p>Review and validate incoming surgery product usage cases for accuracy.</p><p>Serve as the customer-facing voice, offering creative solutions to resolve issues.</p><p>Provide phone support for inquiries from sales teams and healthcare professionals.</p><p>Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.</p><p>Proactively update customers on order status to accelerate billing processes.</p><p>Support the Sales Department by answering questions via phone, email, and fax.</p><p>Build relationships with hospital billing specialists and assist with surgery product usage questions.</p><p>Follow up to collect purchase orders and clarify discrepancies.</p><p>Assist Sales Reps with pricing or product usage discrepancies.</p>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Huntington Beach, California. This contract position offers an opportunity to assist members with their healthcare needs while providing exceptional service. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.<br><br>Responsibilities:<br>• Assist members, family members, providers, and caregivers by explaining healthcare benefits and plan options.<br>• Address member inquiries by identifying issues, determining solutions, and providing clear explanations; escalate complex matters to management or appropriate departments when necessary.<br>• Participate in outreach initiatives aimed at enhancing membership retention and satisfaction.<br>• Adhere to company policies, procedures, and regulatory guidelines to ensure compliant operations; contribute suggestions for workflow improvements.<br>• Accurately document member interactions, actions taken, and resolutions in the designated systems.<br>• Maintain a high standard of professionalism while responding to inbound and outbound calls.<br>• Support member services projects and collaborate with the team to achieve organizational goals.<br>• Attend training sessions and staff meetings to stay updated on procedures and enhance skills.<br>• Perform additional duties as assigned by management.
Our client, a well-established company in the medical industry, is seeking a proactive and hands-on Customer Service Call Center Supervisor for an onsite, permanent contract-to-permanent opportunity. The organization has just over 100 employees and is dedicated to providing exceptional service and support to its clients and patients. This role offers strong growth potential and the prospect of permanent employment for high performers. <br> Key Responsibilities: <br> Supervise and manage a call center staff of up to 15 employees, overseeing day-to-day operations and team productivity. Ensure staff effectively handle incoming medical billing inquiries and contractual questions in a prompt, detail oriented manner. Lead recruitment, hiring, onboarding, and training processes for new and current call center employees. Monitor call volumes, hold times, and performance standards, using data analytics to track team and individual metrics. Coach and mentor team members, assisting with escalated and challenging customer calls to maintain service quality. Drive employee development through regular feedback, performance reviews, and ongoing training. Manage and contribute to revenue cycle billing operations, ensuring accuracy and timely resolution of cases. Maintain strong organizational systems and reporting practices using Microsoft Office Suite and other relevant software. Ensure compliance with healthcare industry regulations and company policies. Collaborate cross-functionally with internal departments to approve contracts and support resolution of medical billing matters. Requirements: <br> Proven experience supervising a call center team, preferably within the medical, healthcare, or revenue cycle management field. Strong understanding of medical billing cycles and contracts. Demonstrated ability to deescalate complex customer issues and provide effective solutions. Solid organizational and multitasking skills, with the capacity to prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Excellent verbal and written communication skills. Ability to coach, mentor, and lead staff while maintaining a positive team culture. Experience tracking performance metrics and using analytics for operational improvement. This role is a contract position with the possibility of permanent employment based on performance. <br> Ready to make an impact? Apply today to help lead and support a dedicated team at the heart of healthcare customer service operations. Please apply and contact: Kelly Fellows for immediate consideration at 865-370-2219
We are looking for a motivated and empathetic Customer Service Representative to join our team in St. Petersburg, Florida. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic organization.<br><br>Responsibilities:<br>• Act as the first point of contact for clients and visitors, providing a welcoming and positive experience.<br>• Manage client check-in and check-out processes efficiently while maintaining accurate records.<br>• Handle payment collection, issue receipts, and balance cash drawers at the end of each shift.<br>• Update client information during appointments and ensure all records are current.<br>• Schedule appointments for clients and confirm future visits, including follow-up calls for missed sessions.<br>• Collaborate with clinical staff to maintain smooth client flow through scheduled services.<br>• Perform opening and closing procedures as required, ensuring all tasks are completed.<br>• Assist with resolving pending client issues and provide support where needed.<br>• Distribute and collect client satisfaction surveys to gather valuable feedback.<br>• Ensure accurate data entry into systems by adhering to department procedures.
<p>We are looking for a dedicated and personable Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will provide essential support to patients and visitors, ensuring their experience is both seamless and positive. This is a Contract to permanent position within a fast-paced environment where exceptional organizational and communication skills are vital.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors warmly, creating a detail-oriented and friendly atmosphere.</p><p>• Accurately register patients, verify insurance details, and update their records as needed.</p><p>• Manage scheduling for patient appointments, including confirmations and follow-ups.</p><p>• Process payments, collect co-pays, and ensure daily transactions are balanced efficiently.</p><p>• Work closely with clinical and administrative teams to facilitate smooth patient flow.</p><p>• Protect patient privacy by strictly adhering to confidentiality policies and regulations.</p><p>• Address concerns and inquiries from patients with empathy, escalating issues when necessary.</p>
<p>The Community Center Associate will be based at one or more of Community Centers and will provide customer service to members and seniors in the community. This associate will represent the company in the community and will develop and maintain the company’s reputation. The position will be customer-facing with sales responsibilities. The representative will be motivated by company mission to deliver culturally-sensitive health care solutions to seniors in our community. The Medical Customer Service Rep must be <strong>bilingual in Korean. </strong></p><p><br></p><p>Schedule: 40 hours per week. Must be open to work on some Saturdays.</p><p><br></p><p>Functions & Job Responsibilities</p><p>• Provide excellent customer service for the Community Center(s).</p><p>• <strong>Must be bilingual in Korean.</strong></p><p>• Provide in-language support for members regarding their benefits and accessing care.</p><p>• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.</p><p>• Schedule and coordinate health and wellness events held at the community centers. This includes logistic and planning efforts.</p><p>• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department.</p><p>• Maintain a proper inventory of equipment, supplies and promotional/marketing items.</p><p>• Track and monitor traffic flow and utilization of services.</p><p>• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.</p><p>• Responsible for managing the use of space to host classes, activities and trainings while ensuring safety and cleanliness.</p><p>• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.</p><p>• Identify and participate in member events and community events showcasing benefits which includes sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.</p>
We are looking for a dedicated and detail-oriented Patient Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent position, you will play a key role in providing exceptional service to patients while managing a high volume of daily calls and administrative tasks. This in-office role offers the opportunity to make a meaningful impact in the healthcare field.<br><br>Responsibilities:<br>• Manage 60–80 inbound and outbound calls daily to address patient inquiries and provide assistance.<br>• Deliver outstanding customer service by ensuring patient needs are met promptly and efficiently.<br>• Accurately input patient data into the system to maintain up-to-date records.<br>• Schedule appointments for patients while coordinating with healthcare providers as needed.<br>• Handle patient registration and ensure all necessary documentation is completed.<br>• Support patients by answering questions and resolving concerns related to their appointments or healthcare services.<br>• Collaborate with team members to maintain smooth operations within the call center environment.<br>• Uphold confidentiality and comply with healthcare regulations during all interactions.<br>• Monitor and prioritize tasks to ensure deadlines are consistently met.<br>• Communicate effectively with patients, providers, and colleagues to ensure seamless service delivery.
<p><strong>Customer Service Representative - Contract </strong></p><p><strong>Location: </strong>Remote (Central Time Zone) </p><p><strong>Duration: </strong>78 Weeks </p><p><strong>Pay: </strong>Available on W2 </p><p>We are seeking an experienced, detail-oriented Customer Service Representative to provide high-level support to internal teams and healthcare professionals. This role requires strong communication skills, a proactive mindset, and the ability to work independently in a remote environment. Candidates must be comfortable managing inquiries, resolving issues, and ensuring seamless service across multiple departments.</p><p><br></p><p>The Customer Service Representative will serve as a primary point of contact for sales teams, healthcare professionals, and internal departments. This role involves managing customer inquiries, resolving issues, documenting interactions, and ensuring timely communication to support business operations. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional customer service skills, and can effectively collaborate across teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide responsive, professional customer support in an independent, remote work environment.</li><li>Serve as the customer-facing voice, delivering solutions to inquiries and issues with accuracy and clarity.</li><li>Provide proactive updates on order status to support timely processing and billing.</li><li>Assess incoming requests and determine when escalations are required based on urgency or complexity.</li><li>Manage and document customer complaints in the CRM system.</li><li>Coordinate with internal departments—including Sales, Customer Service, Distribution, and Accounts Receivable—to ensure exceptional service and adherence to quality standards.</li><li>Deliver phone support for inquiries from sales teams and healthcare professionals.</li><li>Respond promptly, courteously, and professionally to support positive business relationships.</li><li>Process all tasks according to established procedures, policies, and standard operating guidelines.</li><li>Share constructive feedback and suggestions for improving internal processes and customer support practices.</li><li>Maintain a positive, cooperative, and solutions-focused attitude.</li><li>Support the Sales Department by researching and responding to questions received via phone, email, or fax.</li><li>Compile and analyze customer data to prepare product or service-related reports.</li><li>Potentially serve as a specialized representative for CSR or POC functions.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>
<p>Our growing medical practice is seeking a talented Medical Front Desk Specialist to be the first, friendly face our patients see. This is a great opportunity for someone who thrives on multitasking, problem solving, and making a positive impact each day.</p><p><br></p><p><strong>Hours: </strong> Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Job responsibilities for the position include the following: </strong></p><ul><li>Greet and check in patients with professionalism and warmth</li><li>Manage high-volume phone calls, scheduling, and patient inquiries</li><li>Coordinate patient registration, insurance verification, and appointment confirmations</li><li>Maintain patient records with accuracy and confidentiality</li><li>Collaborate with nurses, doctors, and fellow support staff to keep operations running smoothly</li><li>Provide quick solutions to unexpected challenges</li><li>Ensure the front office environment is welcoming, organized, and compliant</li></ul><p><br></p>
<p>Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.</p><p><br></p><p>How you will make an impact as a Patient Services Representative:</p><p><br></p><p>The Patient Services Representative interacts with patients at various stages of their treatment journey</p><p>Greet patients and accurately checks patients into EHR using established patient registration check-in protocols</p><p>Order Sleep Study device utilizing system</p><p>Upload sleep study reports into system</p><p>Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart</p><p>Schedule patient appointments</p><p>Answer call center calls to provide overflow coverage as necessary</p><p>Owns opening of clinic and closing of clinic per established guidelines</p><p>Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule</p><p>Order medical supplies and pharmaceuticals as needed, per established protocol</p><p>What we’re looking for in a Patient Services Representative:</p><p><br></p><p>Prior medical experience preferred</p><p>Proven ability to independently apply best practices in time management</p><p>Proven ability to multitask in a fast paced environment</p><p>Prior experience and/or desire to work in a role held accountable to quality performance metrics</p><p>Strong customer service focus</p><p>Solid technology skills including Outlook, Word, Excel, Electronic Health Records</p><p>Great attention-to-detail and accuracy in work</p><p>Solution oriented problem solver</p><p>Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done</p><p><br></p><p>The salary range for this position is $19/hr. to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
<p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital point of contact for patients, assisting them with navigating healthcare services and ensuring a seamless experience. This long-term contract position requires a strong commitment to delivering exceptional service and maintaining high standards of attention to detail.</p><p><br></p><p><strong>This is a part-time position, Saturday and Sunday from 11:30 am to 8 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities.</p><p>• Assist patients and guests with transportation information, including details about campus shuttles.</p><p>• Coordinate and schedule physician appointments and care for both inpatient and outpatient services.</p><p>• Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up.</p><p>• Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience.</p><p>• Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights.</p><p>• Support compliance with National Patient Safety Goals and participate in ongoing education and training.</p><p>• Execute patient care practices aligned with organizational standards and frameworks.</p><p>• Maintain accurate records and summaries of patient interactions to ensure seamless communication.</p><p>• Promote teamwork and respect within all interactions to enhance the patient and guest experience.</p>
<p>We are looking for a dedicated Patient Access Specialist to join our team in East China, Michigan. In this long-term contract role, you will be responsible for ensuring seamless patient registration and access processes while delivering exceptional customer service. This position requires strong communication skills, attention to detail, and the ability to navigate medical billing and insurance procedures effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage patient registration processes, including verifying information and ensuring accuracy.</p><p>• Handle inbound and outbound calls to assist patients with scheduling, insurance inquiries, and billing concerns.</p><p>• Collaborate with clinical teams to optimize protocols and ensure efficient operations.</p><p>• Provide support for financial procedures such as deductible calculations and copays.</p><p>• Maintain accurate documentation and labeling within computer systems.</p><p>• Assist patients with understanding medical coverage and resolving access-related issues.</p><p>• Perform receptionist duties, including greeting patients and directing them as needed.</p><p>• Execute clerical tasks such as typing, filing, and protocol management.</p><p>• Ensure compliance with clinical trial operations and related procedures.</p><p>• Support ad hoc financial and administrative tasks as required.</p>
<p>Key Responsibilities:</p><ul><li>Greet and assist patients, visitors, and staff with a high level of courtesy and professionalism.</li><li>Accurately manage patient registration, check-in, and check-out processes using EPIC or equivalent EHR system.</li><li>Schedule, confirm, and modify patient appointments in compliance with office guidelines.</li><li>Verify and update patient insurance, demographics, and billing information.</li><li>Answer phones and respond to inquiries, redirect calls as needed, and relay messages promptly.</li><li>Collect co-pays and process payments accurately.</li><li>Handle confidential information in line with HIPAA regulations.</li><li>Monitor waiting room activity and maintain a comfortable, welcoming environment.</li><li>Support clinical and administrative staff with various office tasks as requested.</li><li>Address patient questions and concerns with empathy and resourcefulness, escalating complex issues as appropriate.</li></ul><p><br></p>
<p>Key Responsibilities:</p><ul><li>Greet and assist patients, visitors, and staff with a high level of courtesy and professionalism.</li><li>Accurately manage patient registration, check-in, and check-out processes using EPIC or equivalent EHR system.</li><li>Schedule, confirm, and modify patient appointments in compliance with office guidelines.</li><li>Verify and update patient insurance, demographics, and billing information.</li><li>Answer phones and respond to inquiries, redirect calls as needed, and relay messages promptly.</li><li>Collect co-pays and process payments accurately.</li><li>Handle confidential information in line with HIPAA regulations.</li><li>Monitor waiting room activity and maintain a comfortable, welcoming environment.</li><li>Support clinical and administrative staff with various office tasks as requested.</li><li>Address patient questions and concerns with empathy and resourcefulness, escalating complex issues as appropriate.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable Customer Service Representative to join our team and deliver outstanding support to clients and customers. In this role, you will be the key point of contact for inbound inquiries, problem resolution, and ensuring a positive customer experience. </p><p><br></p><p><strong> Responsibilities: </strong></p><ul><li>Respond to customer queries via phone, email, and chat in a prompt and detail oriented manner </li><li>Resolve complaints, provide solutions, and follow up to ensure complete satisfaction </li><li>Guide customers through products and services, helping them select suitable options </li><li>Document all customer interactions and maintain records in CRM systems </li><li>Collaborate with cross-functional teams to address escalations and complex issues </li><li>Provide feedback to management on recurring problems and opportunities for service improvement </li><li>Support onboarding and education initiatives for new customers when needed </li><li>Stay up to date on product knowledge, policies, and procedures</li></ul>
<p>We are looking for a dedicated Patient Access Specialist to join a large healthcare organization in North Vernon, Indiana. In this role, you will be the first point of contact for patients entering the hospital, ensuring their registration process is handled accurately and compassionately. This position offers an opportunity to make a meaningful impact by addressing patient concerns and providing excellent service in a fast-paced environment.</p><p><br></p><p><strong>Hours</strong>: M-F, 7am - 3:30pm + rotating weekends and holidays</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients upon arrival and assist them with the registration process, ensuring all required information is collected accurately.</p><p>• Address patient inquiries and concerns with empathy and professionalism to create a positive experience.</p><p>• Work efficiently to gather insurance details and verify health plan coverage in real-time.</p><p>• Build rapport with patients by asking follow-up questions and actively listening to their needs.</p><p>• Maintain knowledge of various health plans and coverage options to provide accurate information.</p><p>• Navigate a dynamic environment, adapting to unexpected situations while remaining focused on patient care.</p><p>• Collaborate with a supportive team to ensure smooth registration processes and exceptional service.</p><p>• Uphold hospital policies and procedures, maintaining patient confidentiality and compliance.</p><p>• Participate in ongoing training to enhance skills and stay updated on healthcare registration practices.</p><p>• Operate in a fast-paced setting, often standing and moving to assist patients promptly.</p>
