<p>We are looking for a dedicated Customer Service Representative based in the Columbus, OH with remote flexibility. This is a long-term contract position where you will play a critical role in supporting health care professionals and patients with questions. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.</p><p><br></p><p>Responsibilities:</p><p>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.</p><p>• Handle a minimum of 60-80 calls per day to maintain productivity standards.</p><p>• Utilize computer systems to track and manage scheduling data effectively.</p><p>• Collaborate with experienced employees during training and transition to working independently.</p><p>• Maintain professionalism while managing interruptions and prioritizing tasks.</p><p>• Apply medical knowledge to assist patients and enhance scheduling processes.</p><p>• Demonstrate familiarity with healthcare systems and EMR data coordination.</p><p>• Ensure adherence to business casual dress code while engaging with patients and team members.</p><p>• Provide excellent customer service to address patient inquiries and concerns.</p><p>• Follow established protocols and guidelines to meet organizational goals.</p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play an essential part in delivering exceptional service within the healthcare industry. If you thrive in a fast-paced environment, enjoy helping others, and are eager to learn how your contributions impact the bigger picture, this opportunity is for you.<br><br>Responsibilities:<br>• Handle 20 to 40 incoming calls daily from patients and case managers, ensuring their needs are addressed promptly.<br>• Accurately enter orders into the designated system and maintain data integrity.<br>• Follow up on delayed or held orders to ensure timely processing and delivery.<br>• Review fee schedules to verify benefit eligibility and coverage details.<br>• Submit and process insurance authorizations efficiently and in compliance with regulations.<br>• Collaborate with management to identify areas for career growth and skill development.<br>• Provide proactive and thorough communication to resolve client concerns.<br>• Utilize basic medical terminology and electronic medical record systems to manage client information effectively.
<p>We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.</p><p><br></p><p>Responsibilities:</p><p>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.</p><p>• Handle a minimum of 70-80 calls per day to maintain productivity standards.</p><p>• Utilize computer systems to track and manage scheduling data effectively.</p><p>• Collaborate with experienced employees during training and transition to working independently.</p><p>• Maintain professionalism while managing interruptions and prioritizing tasks.</p><p>• Apply medical knowledge to assist patients and enhance scheduling processes.</p><p>• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.</p><p>• Ensure adherence to business casual dress code while engaging with patients and team members.</p><p>• Provide excellent customer service to address patient inquiries and concerns.</p><p>• Follow established protocols and guidelines to meet organizational goals.</p>
<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office</p><p><br></p><p>Start Date: ~December 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Pay Rate: $20-$24</p><p>Work type: Hybrid</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.<br><br>Responsibilities:<br>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.<br>• Handle a minimum of 70-80 calls per day to maintain productivity standards.<br>• Utilize computer systems to track and manage scheduling data effectively.<br>• Collaborate with experienced employees during training and transition to working independently.<br>• Maintain professionalism while managing interruptions and prioritizing tasks.<br>• Apply medical knowledge to assist patients and enhance scheduling processes.<br>• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.<br>• Ensure adherence to business casual dress code while engaging with patients and team members.<br>• Provide excellent customer service to address patient inquiries and concerns.<br>• Follow established protocols and guidelines to meet organizational goals.
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>We are looking for a dedicated Customer Service Representative to join our pharmacy team on a contract basis in Spokane Valley, Washington. In this role, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. This position requires excellent communication skills and the ability to manage inquiries while maintaining accurate records.</p><p><br></p><p>This is an immediate contract or contract-to-hire position in Spokane Valley. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries by phone, email, or other communication channels, providing accurate information about pharmacy services and products.</p><p>• Offer guidance on medications, treatments, and pharmacy services, addressing customer concerns effectively.</p><p>• Process prescription requests with precision, ensuring data entry aligns with doctor's orders and pharmacy protocols.</p><p>• Resolve discrepancies with insurance providers and process payments in a timely manner.</p><p>• Create a positive customer experience by fostering strong relationships and ensuring satisfaction.</p><p>• Collaborate with pharmacists and pharmacy technicians to maintain seamless operations.</p><p>• Perform administrative tasks such as organizing paperwork, managing patient profiles, and handling sensitive information securely.</p><p>• Stay informed about pharmacy standards, new medications, and technology by participating in training and development programs.</p>
<p>We are looking for a Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract to permanent position that offers an opportunity to engage with customers and ensure their needs are efficiently met. The role focuses on providing excellent service while handling various administrative tasks within a detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Process disability payments for employees on sick leave, ensuring accurate and timely handling.</p><p>• Contact medical professionals and employers to verify an employee's return-to-work status.</p><p>• Handle intake calls to initiate paperwork related to leave requests.</p><p>• Occasionally reach out to doctors for updates and necessary documentation.</p><p>• Respond to inbound customer inquiries, providing clear and helpful information.</p><p>• Maintain accurate records through data entry and order processing.</p><p>• Communicate effectively via email to address concerns and provide solutions.</p><p>• Use Microsoft Excel for basic data management and reporting.</p><p>• Collaborate with team members to ensure smooth operations and customer satisfaction.</p><p>• Manage multiple tasks efficiently while adhering to deadlines.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility. </p><p><br></p><p>Responsibilities:</p><p>• Handle between 20 and 40 calls from patients and case managers daily</p><p>• Accurately input orders into our order system</p><p>• Conduct follow-up on orders that may be delayed</p><p>• Review fee schedules to confirm benefit eligibility</p><p>• Submit and process authorizations to insurance companies</p><p>• Work proactively with management to define their career path</p><p>• Apply basic medical terminology knowledge in customer interactions</p><p>• Utilize customer service software for efficient service delivery</p><p>• Perform data entry tasks as needed</p><p>• Maintain electronic medical records in an organized and efficient manner.</p>
<p>We are looking for a detail-oriented Medical Receptionist to join our team in Minneapolis, Minnesota on a part-time basis. As a Patient Care Coordinator, you will play a pivotal role in ensuring a seamless experience for patients while supporting clinic operations. This is a Contract position within the healthcare industry, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and check in patients for clinic and radiology appointments, ensuring a friendly and efficient experience.</p><p>• Provide clear instructions to patients regarding required forms and documentation.</p><p>• Collect and verify demographic and insurance information, entering details accurately into the NextGen system for billing purposes.</p><p>• Process patient payments, including co-pays, swiftly and accurately.</p><p>• Prepare daily charts for scheduled appointments to maintain efficient clinic operations.</p><p>• Assist patients in scheduling follow-up appointments and provide guidance on the patient portal.</p><p>• Coordinate interpreter services for patients requiring language assistance.</p><p>• Update and maintain the provider database within NextGen to ensure accurate tracking of referring providers.</p><p>• Keep the front office area tidy and organized, including restocking supplies and maintaining a welcoming environment.</p><p>• Collaborate with clinic staff to support smooth workflows and continuity of care for patients.</p>
<p>We are looking for an Associate Patient Care Coordinator to join our healthcare team in Latrobe, Pennsylvania. This contract Patient Care Coordinator position plays a crucial role in ensuring a seamless patient experience through efficient management of registration, scheduling, and administrative tasks. The ideal Patient Care Coordinator candidate will excel in customer service and thrive in a fast-paced environment that demands multitasking and attention to detail. Apply today!</p><p><br></p><p>Entry level applies welcome! Must have some healthcare experience!</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient registration processes, ensuring accurate and timely collection of demographic and insurance information.</p><p>• Schedule appointments using specialized scheduling software and provide clear instructions to patients regarding testing procedures.</p><p>• Address billing inquiries and assist patients with resolving insurance-related issues, including obtaining necessary authorizations and referrals.</p><p>• Maintain and update patient medical records with precision, adhering to departmental policies and compliance standards.</p><p>• Deliver exceptional customer service by assessing patient needs and responding promptly to inquiries and concerns.</p><p>• Collaborate with physicians, staff, and other departments to ensure smooth workflow and a positive experience for all stakeholders.</p><p>• Communicate effectively with management to identify and resolve issues impacting workflow and recommend process improvements.</p><p>• Uphold high standards by treating all patients and staff with dignity and respect during interactions.</p><p>• Adapt to changes in policies, insurance regulations, and system updates to maintain efficiency and compliance.</p><p>• Ensure consistent attendance and punctuality to support the operational needs of the clinic.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for a dedicated <strong>Associate Patient Care Coordinator</strong> to join our team in Mt. Pleasant, Pennsylvania. The <strong>Associate Patient Care Coordinator</strong> is a contract position within the healthcare sector, focusing on patient registration and coordination. The <strong>Associate Patient Care Coordinator</strong>, you will play a key part in ensuring a seamless patient experience by managing appointments, handling medical records, and addressing billing inquiries with attention to detail. This role has rotating 8-hour shifts covering</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient appointment scheduling using specialized software to ensure accuracy and efficiency.</p><p>• Manage pre-registration and registration processes, including obtaining required signatures and authorizations.</p><p>• Provide clear instructions for testing procedures to patients to facilitate smooth clinic operations.</p><p>• Respond promptly to patient inquiries regarding billing, insurance, and scheduling, ensuring satisfaction.</p><p>• Monitor and update patient records with accurate demographic and insurance information.</p><p>• Secure necessary referrals and authorizations to comply with insurance and medical guidelines.</p><p>• Communicate effectively with patients, staff, and management to address issues and recommend improvements.</p>
<p>We are looking for an experienced and meticulous Associate Patient Care Coordinator to join our healthcare team in Irwin, Pennsylvania. This contract Patient Care Coordinator position plays a crucial role in ensuring a seamless patient experience through efficient management of registration, scheduling, and administrative tasks. The ideal Patient Care Coordinator candidate will excel in customer service and thrive in a fast-paced environment that demands multitasking and attention to detail. Apply today!</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient registration processes, ensuring accurate and timely collection of demographic and insurance information.</p><p>• Schedule appointments using specialized scheduling software and provide clear instructions to patients regarding testing procedures.</p><p>• Address billing inquiries and assist patients with resolving insurance-related issues, including obtaining necessary authorizations and referrals.</p><p>• Maintain and update patient medical records with precision, adhering to departmental policies and compliance standards.</p><p>• Deliver exceptional customer service by assessing patient needs and responding promptly to inquiries and concerns.</p><p>• Collaborate with physicians, staff, and other departments to ensure smooth workflow and a positive experience for all stakeholders.</p><p>• Communicate effectively with management to identify and resolve issues impacting workflow and recommend process improvements.</p><p>• Uphold high standards by treating all patients and staff with dignity and respect during interactions.</p><p>• Adapt to changes in policies, insurance regulations, and system updates to maintain efficiency and compliance.</p><p>• Ensure consistent attendance and punctuality to support the operational needs of the clinic</p>
<p>We are looking for an organized and friendly Medical Receptionist to join our team on a contract basis in Madison, Wisconsin. The ideal candidate will serve as the first point of contact for clients, ensuring their experience is seamless and welcoming. This role involves managing appointments, handling payments, and assisting with client check-ins and check-outs in a meticulous and well-maintained environment.</p><p><br></p><p>Responsibilities:</p><p>• Greet clients warmly and assist them with check-in and check-out procedures.</p><p>• Process cash and credit card payments accurately and efficiently.</p><p>• Schedule future appointments to meet client needs and preferences.</p><p>• Maintain a clean and organized reception area to uphold a welcoming and orderly atmosphere.</p><p>• Address client inquiries promptly and provide helpful information regarding services.</p><p>• Ensure accurate record-keeping for all transactions and appointments.</p><p>• Coordinate with staff to ensure smooth client flow and service delivery.</p><p>• Handle potential scheduling conflicts and resolve them in a timely manner.</p><p>• Monitor and restock reception supplies as needed.</p>
<p>We are looking for a Medical Claims Supervisor to lead a dynamic team in Winston-Salem, North Carolina. This role requires a skilled leader with a strong background in healthcare claims and a commitment to driving performance while maintaining a supportive team environment. The ideal candidate will bring both industry expertise and leadership experience to help the department achieve its goals. This is an onsite position. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the daily operations of a team handling healthcare claims inquiries and adjudications.</p><p>• Monitor performance metrics, including KPIs, to ensure the department meets its objectives.</p><p>• Provide guidance and support to team members, fostering growth and accountability.</p><p>• Address escalated claims-related issues and ensure timely resolution.</p><p>• Collaborate with team leads to implement strategies that enhance efficiency and service quality.</p><p>• Develop and maintain workflows for processing claims and customer service inquiries.</p><p>• Train and onboard new hires, ensuring they understand company policies and procedures.</p><p>• Maintain a cohesive team environment, balancing empathy with performance-driven management.</p><p>• Evaluate and improve processes related to CRM systems to optimize customer interactions.</p><p>• Coordinate with upper management to align departmental goals with organizational priorities.</p>
<p>We are looking for an experienced<strong> Patient Access Supervisor</strong> to join our team in Merced, California. In this contract to hire position, the <strong>Patient Access Supervisor</strong> will play a vital role in overseeing patient access operations, ensuring seamless processes, and delivering exceptional customer service. The <strong>Patient Access Supervisor</strong> is an excellent opportunity to contribute to the efficiency and quality of healthcare services in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead and guide patient access staff, ensuring adherence to policies and procedures while fostering a positive work environment.</p><p>• Develop and manage staff schedules to optimize workflow and maintain cost-effective operations.</p><p>• Provide technical expertise and serve as a resource for team members and management on patient access procedures.</p><p>• Oversee and participate in the training and onboarding of new employees, ensuring compliance with organizational standards and policies.</p><p>• Address and resolve customer complaints and issues promptly, coordinating with other departments to achieve effective solutions.</p><p>• Monitor and evaluate staff performance, providing feedback and implementing development plans as needed.</p><p>• Maintain accurate and organized documentation, ensuring compliance with HIPAA and other privacy regulations.</p><p>• Collaborate with management to redesign and improve patient access processes and systems, enhancing service quality and staff productivity.</p><p>• Manage the ordering of supplies and ensure the work environment is organized, efficient, and well-maintained.</p><p>• Support patient access functions across multiple facilities as needed, ensuring seamless service delivery.</p>
<p>We are looking for a dedicated Financial Coordinator to join our team on a long-term contract basis in Newark, NJ. In this role, you will work onsite, assisting patients and their families in navigating benefit coverage options. This position is ideal for individuals who thrive in fast-paced healthcare environments and are passionate about advocating for patient needs.</p><p><br></p><p>Responsibilities:</p><p>• Conduct patient interviews in a hospital setting to determine eligibility for benefit coverage.</p><p>• Collaborate with hospital staff to assist patients in completing applications for state and federal programs.</p><p>• Review medical records and expedite the approval process for benefits by taking necessary actions.</p><p>• Ensure compliance with legal and company standards regarding Protected Health Information and other sensitive data.</p><p>• Maintain communication with government agencies to monitor the status of claims.</p><p>• Provide updates and support to hospital personnel and team members as required.</p><p>• Accurately document claim statuses and contract details using hospital and company computer systems.</p><p>• Assess medical records to determine the appropriate application for federal, state, or local programs based on disability definitions and daily living functions.</p><p>• Adapt to the dynamic pace of a hospital environment while maintaining professionalism and efficiency. </p>
<p>We are looking for a skilled and detail-oriented Patient Service Representative to join our team in Syracuse, New York. This is a Contract-to-permanent position within the healthcare industry, offering an excellent opportunity to contribute to patient care and administrative efficiency. The ideal candidate will play a vital role in ensuring smooth clinic operations and providing exceptional service to patients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare patient charts by printing facesheets, organizing documents into folders, and gathering required consult materials.</p><p>• Ensure all necessary clinical information is readily available for patient visits.</p><p>• Submit and monitor the status of Release of Information forms generated during the checkout process.</p><p>• Actively manage and maintain a full schedule for Nurse Practitioners to optimize clinic operations.</p><p>• Provide backup support for patient check-in processes as needed.</p><p>• Coordinate schedules and appointments to enhance workflow and minimize disruptions.</p><p>• Utilize CRM tools such as EPIC for accurate record-keeping and patient data management.</p><p>• Answer inbound calls professionally and assist with patient inquiries.</p><p>• Generate charts and graphs to support reporting and documentation needs.</p>
We are looking for an Onsite Chart Retrieval Specialist to join our team in Eden Prairie, Minnesota, for a long-term contract position. In this role, you will play a vital part in supporting healthcare operations by ensuring the efficient retrieval and handling of medical charts. This opportunity is ideal for individuals who thrive in a collaborative environment and are passionate about delivering excellent customer service within the health insurance industry.<br><br>Responsibilities:<br>• Coordinate and execute the retrieval of medical charts from healthcare facilities, ensuring compliance with established protocols.<br>• Communicate effectively with healthcare providers and staff to facilitate chart requests and updates.<br>• Utilize video tools and technology to support remote chart retrieval processes.<br>• Ensure accuracy and confidentiality of patient records during retrieval and transfer.<br>• Maintain detailed documentation of retrieval activities and report progress to management.<br>• Collaborate with team members and other departments to resolve issues related to chart retrieval.<br>• Adhere to all guidelines and regulations related to healthcare information and patient privacy.<br>• Monitor and analyze data using R Code to identify trends and improve operational efficiency.<br>• Provide exceptional customer service to healthcare providers and internal teams.<br>• Support continuous improvement initiatives to streamline chart retrieval processes.
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities! In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
Are you efficient, detail-oriented, and looking for an impactful role in healthcare? We are seeking a reliable and dedicated ER Admitting Representative to join our team during the overnight hours from 10:00 PM to 6:30 AM. This is a key front-line position that plays a crucial role in ensuring the intake process runs smoothly for patients during emergency situations. Key Responsibilities: Greet and assist patients and families upon arrival in the emergency room. Accurately collect and verify patient information, including personal, medical, and insurance details. Register patients into the system efficiently while adhering to hospital policies and procedures. Verify insurance eligibility and coverage and assist with explaining admission-related paperwork and insurance processes to patients or families. Collect payment, co-pays, and provide payment plans when applicable. Maintain confidentiality in handling sensitive patient information in compliance with HIPAA regulations. Collaborate with ER medical staff to ensure seamless communication for patient care. Address patient inquiries professionally and provide excellent customer service during high-pressure situations.
<p>Are you passionate about providing excellent customer service and helping people? We’re seeking a confident, detail-oriented, and empathetic <strong>Customer Service Representative</strong> to join our team. In this role, you’ll interact directly with customers, address inquiries, resolve concerns, and ensure that every individual has a positive experience with our organization. This is a fantastic opportunity to build your career and grow within a dynamic and innovative team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, chat, or in person in a friendly and professional manner.</li><li>Act as the first point of contact for clients, resolving complaints and providing accurate information about our products and services.</li><li>Document all customer interactions, feedback, and resolutions in our CRM system.</li><li>Collaborate with cross-functional teams, including sales, operations, and technical teams, to resolve more complex customer issues.</li><li>Stay updated on our products, services, and internal processes to effectively address customer questions.</li><li>Deliver tailored advice and solutions to meet customer needs and improve satisfaction.</li><li>Proactively identify ways to enhance the customer experience and contribute to process improvement initiatives.</li></ul><p><br></p>
<p>We are looking for a dedicated Patient Registration Specialist to join our team in Rochester, Michigan. This Contract to permanent position offers an excellent opportunity for candidates with strong customer service and data entry skills to make a meaningful impact in a healthcare setting. The role requires a reliable and detail-oriented individual who is committed to accuracy and ensuring a positive experience for patients during the registration process. <strong>Must be willing to work a flexible schedule and weekends if needed. </strong></p><p><br></p><p>Responsibilities:</p><p>• Register patients in various departments such as the emergency room, inpatient, or outpatient areas.</p><p>• Provide guidance to patients in utilizing healthcare-related technology.</p><p>• Maintain accurate and timely data entry for patient information.</p><p>• Verify medical insurance details and ensure proper documentation.</p><p>• Assist patients with scheduling and appointment coordination.</p><p>• Deliver exceptional customer service to address patient inquiries and concerns.</p><p>• Collaborate with team members and support other department tasks as needed.</p><p>• Adhere to healthcare protocols, including COVID vaccination, flu shots, and occupational health screenings.</p><p>• Participate in comprehensive training sessions, including virtual and on-site rotations.</p><p>• Handle shift transitions effectively, including afternoon and midnight rotations.</p>
