Add your latest resume to match with open positions.

318 results for It Systems Analyst jobs

Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
We are looking for an experienced Analyst to join a dynamic asset management firm in New York, New York. This role will focus on supporting the company’s Real Estate fund, which has recently transitioned to public operations. Ideal candidates will bring a strong background in credit analysis and financial modeling, and must be locally based to accommodate a hybrid work schedule. Responsibilities:• Analyze and monitor the financial performance of real estate portfolios, including balance-sheet bridge loans and other credit investments.• Review and evaluate property budgets, business plans, and quarterly forecasts to ensure alignment with organizational goals.• Build expertise in interpreting leases, loan agreements, and other legal documents.• Develop advanced financial models, including discounted cash flow analyses, using tools such as Microsoft Excel and Argus.• Prepare comprehensive investor reports and presentations on a monthly, quarterly, and annual basis.• Oversee the administration of loan proceeds disbursements, including construction draws, leasing expenses, and the release of loan reserves.• Conduct market research within portfolio regions, focusing on sales and lease comparisons to inform investment decisions.
2026-06-15T00:00:00Z

Analyst

Chicago, IL
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
The salary range for this position is $75,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] We are offering an opportunity for an Analyst based in Chicago, Illinois. The role involves the preparation and review of master lease and loan agreements, facilitating communications between various parties, and resolving documentation issues promptly. This position requires strong analytical, verbal, and written communication skills and the ability to communicate effectively with associates and clients. Job Responsibilities:• Review and prepare loan and lease documents, ensuring their accuracy and timeliness• Act as the primary point of contact between Documentation Manager, Regional Sales Manager/Sales Associate, Customers, Internal Groups, and Vendors for transaction status updates and problem resolution.• Establish and nurture strong relationships with Sales Associates and Customers, addressing their inquiries and concerns efficiently.• Coordinate with suppliers regarding invoice-funding status, purchase order and account reconciliation.• Manage pending files meticulously, including documentation, UCC’s, insurance and follow-ups for UCC, titles, and other documents.• Validate the economics of transactions, tailored to the specifications and requirements of each transaction.• Handle the processing and booking of lease and loan transactions on the lease & loan servicing system for funding.• Assemble loan and lease packages, verifying calculations, rates, signatures, and dates on each document, preparing document checklists, obtaining subordination agreements, and filing UCC financing statements.• Confirm that all documents are complete and ready prior to funding.• Undertake additional projects as assigned by the Manager.
2026-05-29T00:00:00Z

Analyst

Odessa, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an Analyst to support financial review and business reporting activities for our operations in Texas. This role is ideal for someone who can interpret financial information, work accurately under time-sensitive conditions, and communicate insights clearly to both internal stakeholders and external business contacts. The successful candidate will combine strong spreadsheet expertise with sound judgment, careful attention to detail, and a collaborative approach to problem-solving. Responsibilities: • Review financial statements, including balance sheets, income statements, and cash flow reports, to identify trends, variances, and areas that require further attention. • Build, update, and maintain Excel-based analyses and models using advanced functions such as pivot tables and lookup formulas to support reporting and decision-making. • Prepare clear summaries and presentations that translate analytical findings into practical insights for managers and team members across the organization. • Partner with cross-functional teams to gather, verify, and organize data needed for routine analysis and ad hoc business requests. • Monitor deadlines closely and deliver accurate work products on schedule in a fast-paced environment with competing priorities. • Investigate discrepancies in financial or operational data, apply critical thinking to determine root causes, and recommend appropriate next steps. • Take initiative in identifying opportunities to improve reporting accuracy, streamline analytical processes, and strengthen overall data quality.
2026-06-01T00:00:00Z

Analyst

Chicago, IL
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
The salary range for this position is $75,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Financial planning and analysis position. Which may seem pretty standard…until you get to the best part: The perks. 1) The pay rates are above what their top competitors pay their employees2) They have higher bonus structures3) There’s work from home flexibility and prioritization for employee work/life balance.4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)5) And more… ROLE OVERVIEW<ul><li>Assist in building a best-in-class FP&A and Reporting process by developing, standardizing, maintaining and driving continuous improvement of all financial tools and planning processes</li><li>Develop deep understanding of the underlying operations and drivers for the budgets. Assist in the annual budgeting process including guidelines, systems and tools, change tracking and review and approval</li><li>Collaborate with the team regarding system enhancements, and maintenance of Adaptive Insights/Workday, the company's budgeting & forecasting tool</li><li>Maintain executive leadership reporting</li><li>Support Management Accounting team for reporting needs</li><li>Track financial results that will deliver insight and recommendations to our executive leadership for strategic and operational planning decisions</li><li>Contribute to the consolidation and analysis of management reporting results, monthly forecasts, and quarterly updates for senior leadership</li><li>Collaborate internally with other departments to strategize, troubleshoot issues, and support any needs they may have.</li></ul>
2026-05-28T00:00:00Z

Analyst

Honolulu, HI
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for a detail-oriented Analyst to join a retail organization in Honolulu, Hawaii. This position helps leaders make informed decisions by transforming financial, operational, and business information into meaningful analysis and reporting. The role combines data oversight, performance tracking, and cross-functional collaboration to support planning, presentations, and ongoing business review activities. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling Noe at 808.452.0264. Responsibilities:• Examine financial and operating data to uncover patterns, measure performance, and support management decision-making• Create clear reports, dashboards, presentations, and analytical models that translate complex information into practical business insights• Monitor core retail indicators, including sales activity, customer volume, labor spending, and inventory movement• Prepare materials for recurring business reviews, leadership discussions, board reporting, and lender-facing presentations• Compile information from various sources and validate its completeness, consistency, and reliability before reporting• Partner with teams across the organization as well as external contacts to gather information and align reporting needs• Provide interpretation during Japanese and English meetings and translate business documents and reports accurately• Maintain strong data governance practices by safeguarding sensitive information and supporting data integrity in reporting processes
2026-06-12T00:00:00Z

IT Procurement Analyst

Mechanicsville, VA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Position OverviewWe are seeking an experienced IT Procurement Analyst to support procurement and finance operations for statewide technology initiatives. This role is responsible for managing end-to-end IT procurements.The ideal candidate is a detail-oriented self-starter with strong analytical skills, experience navigating formal procurement processes (IFBs/RFPs), and the ability to collaborate with cross-functional stakeholders in a fast-paced environment.Key Responsibilities<ul><li>Procurement & Contract Management</li><li>Stakeholder & Vendor Engagement</li><li>Technical & Analytical Support</li></ul>
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Simpsonville, SC
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This Contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment. Responsibilities: • Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle. • Perform data wiping activities in accordance with established procedures before devices are returned to the vendor. • Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment. • Distribute equipment to end users and provide hands-on support during setup and rollout activities. • Troubleshoot Windows 10 and general Microsoft desktop issues to resolve hardware and software problems efficiently. • Manage incoming service desk requests, document progress, and maintain accurate ticket updates through completion. • Support user account and access-related tasks within Active Directory as needed for device readiness and user onboarding. • Maintain organized asset records and help ensure all project milestones are completed within the expected 2 to 3 month timeline.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment. Responsibilities: • Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency. • Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware. • Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution. • Assist users with software-related issues, account access needs, and common Microsoft environment support tasks. • Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity. • Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks. • Provide a white-glove customer service experience by communicating clearly and following through on reported issues. • Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.
2026-06-16T00:00:00Z

Help Desk/Desktop Support Analyst

Ames, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users. • Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion. • Support user account administration activities, including access updates and directory-related assistance within Active Directory. • Diagnose common hardware, software, and operating system problems using sound troubleshooting methods. • Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively. • Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication. • Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
2026-06-16T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-06-05T00:00:00Z

Help Desk/Desktop Support Analyst

Raleigh, NC
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a growing support environment in Raleigh, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting skills with a customer-first mindset and enjoys helping users resolve hardware, software, and point-of-sale issues. The role supports a confidential client in the hardware space and offers the opportunity to contribute to a newly expanding team focused on responsive service, user education, and continuous improvement. Responsibilities: • Deliver timely assistance to customers by diagnosing and resolving desktop, hardware, software, and point-of-sale support issues across multiple channels. • Guide users through product functionality and recommended usage by leading virtual training sessions, webinars, and one-on-one support interactions. • Monitor service tickets from intake through closure, provide clear status updates, and ensure unresolved matters receive appropriate follow-up. • Work closely with cross-functional partners in customer success, product, and development to escalate issues, share client feedback, and support service improvements. • Create and update customer-facing materials such as knowledge articles, FAQs, training guides, and other support documentation. • Test new features, tools, and releases in order to identify issues early and provide practical feedback from a support perspective. • Maintain current knowledge of supported products, services, and relevant industry practices to deliver accurate guidance to customers. • Provide attentive, courteous service in a high-volume support setting while maintaining a strong focus on customer satisfaction.
2026-06-19T00:00:00Z

Help Desk/Desktop Support Analyst

Covington, KY
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly. Responsibilities:• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.• Support user account and access-related activities in environments that utilize Active Directory.• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed
2026-05-21T00:00:00Z

Help Desk/Desktop Support Analyst

Ada, MI
onsite
Temporary / Contract
27.55 - 31.9 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and connectivity issues while delivering a strong customer support experience. The role focuses on maintaining stable desktop operations, addressing service requests efficiently, and supporting users across Microsoft-based environments. Responsibilities: • Respond to incoming support requests and resolve desktop, laptop, and peripheral issues in a timely manner. • Troubleshoot problems related to Windows operating systems, user accounts, and common business applications. • Manage and update Active Directory records, including user access, password resets, and account support tasks. • Investigate network and VPN connectivity concerns and escalate more complex incidents when needed. • Install, configure, and maintain desktop hardware and standard workstation software for end users. • Track, document, and close service desk tickets with clear notes and accurate status updates. • Assist with routine server administration and support activities as directed by the technical team. • Provide hands-on and remote support to ensure employees can work effectively with minimal disruption.
2026-06-03T00:00:00Z

Help Desk/Desktop Support Analyst

Bethlehem, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end-user technology needs, including workstation setup, account administration, and troubleshooting across a Microsoft-based environment. The role is well suited for someone who enjoys solving technical problems, supporting staff in a service-focused setting, and keeping IT operations running smoothly. Responsibilities: • Deliver front-line technical support for computer, software, and connectivity issues reported by employees. • Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools. • Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal. • Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members. • Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access. • Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform. • Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed. • Track IT assets and maintain organized records for equipment and technology supplies. • Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
65000 - 65000.01 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization. Responsibilities: • Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support. • Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably. • Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved. • Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance. • Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines. • Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed. • Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption. • Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes. • Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities. • Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

York, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a contract opportunity in Pennsylvania. This role supports day-to-day technology needs across the site by keeping end-user devices, productivity tools, and related hardware operating reliably. The position is ideal for someone who enjoys hands-on troubleshooting, clear communication with employees, and working across office and shop floor environments to resolve technical issues efficiently. Responsibilities: • Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards. • Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices. • Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up. • Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes. • Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms. • Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness. • Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided. • Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance.
2026-06-11T00:00:00Z

Help Desk/Desktop Support Analyst

Reading, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices. • Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution. • Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users. • Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order. • Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment. • Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates. • Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed. • Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards. • Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations.
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff. Responsibilities: • Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner. • Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments. • Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance. • Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams. • Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs. • Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime. • Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools. • Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members. • Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance for a leading organization in the health pharm/biotech industry in Cambridge, Massachusetts. This Long-term Contract position is ideal for someone who excels in face-to-face support, communicates clearly with end users, and brings strong experience resolving desktop, account, and productivity tool issues in a Windows environment. The role will focus on delivering responsive day-to-day support while also contributing to broader endpoint management and device support initiatives. Responsibilities: • Deliver in-person technical support for desktop and laptop issues, diagnosing hardware, software, and access-related problems across Windows-based environments. • Manage user account support tasks such as password resets, account unlocks, and directory-based access updates through Active Directory. • Provide hands-on assistance for Microsoft 365 applications and collaboration platforms, including Zoom and Microsoft Teams. • Support walk-up users at an IT kiosk, ensuring timely issue resolution and a high-quality customer experience. • Track, update, and resolve support requests through ServiceNow while handling a mix of Level 1 through intermediate Level 2 support needs. • Troubleshoot endpoint issues directly at the user level, including system performance concerns, configuration problems, and workstation-related incidents. • Assist with Windows 11 deployment efforts and extended desktop support activities tied to endpoint modernization projects. • Contribute to device management and maintenance initiatives, including Intune-related support and patching processes managed through endpoint tools. • Provide occasional support for Mac OS devices when needed, depending on user and business requirements.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Tulsa, OK
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver onsite and remote technical support for employees in a fast-paced manufacturing environment. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, improving day-to-day system performance, and ensuring dependable technology operations. The role focuses on resolving escalated desktop, software, and connectivity problems while providing responsive service to end users. Responsibilities: • Deliver second-level technical assistance for Windows workstations, Microsoft 365 applications, and other commonly used business systems. • Diagnose and resolve issues involving desktop computers, laptops, printers, and mobile devices to minimize user downtime. • Administer user access and directory services by updating accounts, permissions, and policy settings within Active Directory. • Investigate connectivity concerns affecting wired networks, wireless access, and related endpoint communication. • Set up, configure, and maintain hardware and software to support reliable daily operations across the site. • Route highly complex incidents to advanced support or infrastructure teams when additional expertise is required. • Record troubleshooting steps, resolutions, and recurring issues within the ticketing system and internal knowledge resources.
2026-06-16T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
remote
Permanent / Full Time
65000 - 70000 USD / Yearly
Job TitleHelp Desk Analyst Company OverviewA well-established managed services provider in the IT and infrastructure solutions space is seeking a Helpdesk Analyst to join its growing team. Based in Santa Clarita, California, the organization partners with diverse clients to deliver reliable, scalable, and user-friendly technology solutions across IT operations, cybersecurity, and network environments. With a strong focus on service excellence and continuous improvement, the company is committed to helping businesses operate efficiently and securely. Role SummaryThe Helpdesk Analyst plays a critical role in supporting and maintaining client IT environments by addressing technical issues, responding to alerts, and driving proactive improvements. This position is primarily remote but based in Santa Clarita, California, with occasional on-site support required for nearby client locations. The ideal candidate thrives in a fast-paced environment and is passionate about troubleshooting, process optimization, and delivering exceptional customer support. Key Responsibilities<ul><li>Monitor alert systems and respond to incidents, ensuring timely escalation when necessary</li><li>Provide remote and occasional on-site technical support for client environments</li><li>Manage ticket queues, ensuring accurate documentation and timely resolution of incidents and service requests</li><li>Troubleshoot and resolve network infrastructure and system-related issues</li><li>Oversee the full lifecycle of incidents and problem tickets from intake to resolution</li><li>Create, update, and maintain technical documentation and standard operating procedures</li><li>Collaborate with operations teams to improve service delivery and efficiency</li><li>Identify trends and recurring issues to proactively minimize downtime</li><li>Contribute to the development of scalable, best-in-class helpdesk operations</li></ul>Compensation & Benefits<ul><li>Hourly compensation: $26–$34 DOE, plus potential bonus opportunities</li><li>Comprehensive health, dental, and vision insurance</li><li>Paid time off and work-life balance initiatives</li><li>Professional development support, including company-sponsored certifications and tuition reimbursement</li><li>Referral bonus program and additional employee benefits</li></ul>Additional Details<ul><li>Work model: Primarily remote with occasional on-site client visits</li><li>Full-time position with standard Monday–Friday schedule and periodic on-call responsibilities</li><li>Career growth opportunities with structured development and advancement pathways</li><li>Collaborative, team-oriented environment with a focus on continuous improvement</li></ul>
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Rochester, NY
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer support with scheduling and logistics, and takes pride in keeping service operations organized and responsive. The role combines dispatch coordination, basic troubleshooting, inventory oversight, and on-site administrative support to help ensure a high-quality experience for both clients and technicians. Responsibilities: • Coordinate daily technician schedules for remote support and on-site appointments, ensuring appropriate timing, travel allowances, and coverage for priority requests. • Adjust assignments in real time when urgent incidents, schedule conflicts, or technician availability changes affect planned service delivery. • Review upcoming visits to confirm required equipment, parts, and materials are prepared in advance to avoid delays in the field. • Provide a detail-oriented on-site presence by greeting scheduled visitors, receiving deliveries, and directing items or requests to the appropriate internal teams. • Track routine office and field supply inventory, identify shortages, and communicate replenishment needs before stock levels become disruptive. • Perform initial client issue intake through service desk tickets and guide users through simple troubleshooting steps before escalating more complex problems. • Support basic desktop and endpoint issue resolution involving Microsoft Windows environments and common connectivity concerns. • Maintain accurate service coordination records and help keep support workflows organized to promote timely completion of requests.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Providence, RI
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively. Responsibilities:• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs.• Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments.• Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service.• Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently.• Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience.• Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office.• Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Dublin, OH
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently. Responsibilities: • Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner. • Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations. • Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup. • Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations. • Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities. • Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs. • Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history. • Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed. • Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.
2026-06-12T00:00:00Z

6 8