<p>We are looking for a Business Process Analyst to support a Contract engagement in Savannah, Georgia. This role will concentrate on documenting and analyzing current workflows. The position requires an on-site work during normal business hours.</p><p><br></p><p>Responsibilities:</p><p>• Review and document business workflows tied to a broad portfolio of applications used across the organization.</p><p>• Observe employees in person as they carry out daily tasks to capture real-world process steps, handoffs, and pain points.</p><p>• Prioritize analysis efforts around the most urgent operational concerns identified by department stakeholders.</p><p>• Create detailed process maps, workflow diagrams, and supporting documentation that reflect current-state operations.</p><p>• Analyze data movement and information handoffs between applications to identify dependencies and documentation gaps.</p><p>• Partner with resources to gather insights, validate findings, and refine process documentation.</p><p>• Organize and maintain project artifacts in a structured document storage approach to support accessibility and version control</p>
<p>Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. </p><p><br></p><p>We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.</p><p>• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.</p><p>• Maintain professionalism and de-escalate situations to ensure positive customer experiences.</p><p>• Collaborate with team members to streamline communication and enhance problem-solving efforts.</p><p>• Create and manage detailed documentation to support technical processes and training initiatives.</p><p>• Stay updated on emerging technologies and improve technical skills continuously.</p><p>• Perform repairs and maintenance on mechanical equipment as required.</p><p>• Uphold teamwork and a positive attitude in all aspects of the role.</p><p>• Ensure reliability and consistency in managing customer support tasks.</p>
<p>We are looking for a skilled Systems Engineer to oversee critical infrastructure operations and ensure the reliability, security, and scalability of storage and network systems. This role involves managing enterprise-level storage solutions, maintaining network security, and supporting physical data center operations. The ideal candidate will be comfortable collaborating with global teams and adept at responding to incidents in high-performance environments.</p>
<p>We are looking for an SAP FICO Systems Analyst to join a contract opportunity with the potential for a Contract to Hire role based in California. This role is ideal for a business analyst with deep SAP FICO knowledge who can connect finance operations with system capabilities across core accounting and controlling functions. The selected candidate will support financial process improvement, guide stakeholders through upcoming SAP S/4HANA readiness activities, and help ensure stable, well-structured financial system operations. This position is onsite, and able to sit out of either the client's offices in Glendora, CA or Las Vegas, NV. </p><p><br></p><p>Responsibilities:</p><p>• Partner with finance and technical teams to evaluate business needs and translate them into effective SAP FICO solutions that support daily operations and long-term objectives.</p><p>• Analyze and support core financial modules, including general ledger, accounts payable, accounts receivable, asset accounting, and controlling processes.</p><p>• Contribute to planning efforts related to SAP S/4HANA readiness by helping stakeholders assess impacts, define requirements, and prepare for future-state processes.</p><p>• Maintain and improve configuration and process alignment for product costing, cost center accounting, profit center accounting, budgeting, planning, and settlement activities.</p><p>• Review and support financial master data structures such as G/L accounts, cost centers, profit centers, and accounting-related customer and vendor records.</p><p>• Collaborate with cross-functional teams to identify gaps, document business processes, and recommend practical system and reporting enhancements.</p><p>• Assist with project systems and related financial tracking needs to improve visibility into costs, performance, and operational results.</p><p>• Provide input on banking connectivity, interface-related considerations, and other integrated financial system components where applicable.</p>
We are looking for a skilled Technical Business Analyst with expertise in data analysis to join our team in White Plains, New York. In this role, you will bridge the gap between business needs and technical solutions, ensuring data processes align with organizational goals. If you have a strong analytical background and experience working with data platforms and visualization tools, we encourage you to apply.<br><br>Responsibilities:<br>• Analyze and interpret complex datasets to identify trends and deliver actionable insights.<br>• Collaborate with stakeholders to gather and translate business requirements into technical solutions.<br>• Design and implement data pipelines using tools such as Python or Java to automate workflows.<br>• Optimize database performance and manage data warehousing using platforms like Microsoft SQL Server.<br>• Utilize cloud services, such as AWS or Azure, to support scalable data solutions.<br>• Develop and maintain ETL processes for efficient data extraction, transformation, and loading.<br>• Create dynamic dashboards and visualizations using tools like Tableau or Power BI.<br>• Ensure data integrity and accuracy through rigorous testing and validation.<br>• Provide technical support and training to non-technical team members.<br>• Document processes and workflows to ensure clarity and continuity.
<p>We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. </p><p><br></p><p>In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver prompt technical support for hardware, software, and network-related issues to end-users.</p><p>• Install, configure, and maintain IT systems, including hardware and software applications.</p><p>• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.</p><p>• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.</p><p>• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.</p><p>• Collaborate with the IT Administrator to identify and implement improvements to IT systems.</p><p>• Provide training and guidance to users on the effective use of IT tools and best practices.</p><p>• Address service desk tickets and resolve technical issues in a timely manner.</p><p>• Diagnose and troubleshoot hardware and software problems to minimize downtime.</p>
<p>We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul><p><br></p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite. </p><p><br></p><p>Top Skills:</p><ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM + Endpoint Tools</li><li>L3 Ticketing</li><li>Audio/Visual, VC</li><li>MFA</li></ul><p><br></p>
<p>We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul><p><br></p>
<p><strong>ESSENTIAL JOB DUTIES </strong></p><p><strong><u>Helpdesk and Desktop Support </u></strong></p><p>• Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup. </p><p>• Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers). </p><p>• Provide end-user support and training for Windows 10/11, Office 365, and other common applications. </p><p>• Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs). </p><p>• Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support. </p><p>• Document processes, tickets, and system configurations for consistency and future reference. </p><p>• Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands. </p><p><strong><u>Systems and Network Administration</u></strong> </p><p>• Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions. </p><p>• Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi). </p><p>• Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date. </p><p>• Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems. </p><p>• Assist with software as a service (SaaS) application management, including user administration and license tracking. </p><p>• Support the setup and troubleshooting of Webex Calling and Webex Contact Center. </p><p>• Act as a backup for the IT Director, managing critical systems and escalations. </p><p>• Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.</p><p><strong><u>Technical Expertise</u></strong> </p><p>• Salesforce: Experience with administration, customization, and integration. </p><p>• Office 365: Proficient in administration, including user management and troubleshooting. </p><p>• Windows Server: Hands-on experience with installation, configuration, and management. </p><p>• Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points). </p><p>• Okta: Experience with identity and access management. </p><p>• Webex Calling: Knowledge of setup, configuration, and support. </p><p>• Webex Contact Center: Experience managing and troubleshooting. </p><p>• Xerox Printers: Ability to manage and troubleshoot Xerox printer issues. </p><p>• SaaS Management: Experience managing SaaS applications, including user accounts and licenses. </p><p>• KnowBe4: Familiarity with security awareness training platforms. </p><p>• Verkada: Knowledge of managing Verkada security systems.</p>
<p>We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments.</p><p>The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1–2 technical support for hardware, software, and system-related issues.</li><li> Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications.</li><li> Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk.</li><li> Support user onboarding and offboarding, including account setup and access management.</li><li> Escalate complex technical issues to appropriate internal teams when necessary.</li><li> Maintain documentation of incidents, processes, and resolutions.</li></ul>
<p>We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.</p><p>• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.</p><p>• Support Windows Server environments, including Active Directory and Group Policy configurations.</p><p>• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.</p><p>• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.</p><p>• Assist in hardware installations, upgrades, and replacements to maintain client systems.</p><p>• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.</p><p>• Collaborate with senior technicians on escalated issues and participate in IT-related projects.</p><p>• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.</p>
<p>We are looking for an experienced Client Service Advisor to join our team. This role focuses on providing strategic guidance to clients in areas such as estate planning, tax strategies, and investment analysis. The ideal candidate will have strong expertise in financial advising and a proven ability to deliver personalized solutions to meet client needs. Candidate needs to hold CFP designation.</p><p><br></p><p><strong><u>Qualified CFP candidates can email resume directly to joe.ciavardini@roberthalf</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Advise clients on estate planning strategies to protect and manage their assets effectively.</p><p>• Develop tailored tax planning solutions to optimize financial outcomes for clients.</p><p>• Conduct detailed investment analyses to identify opportunities and mitigate risks.</p><p>• Build and maintain strong client relationships by providing exceptional service and clear communication.</p><p>• Collaborate with clients to create comprehensive financial plans that align with their long-term goals.</p><p>• Monitor market trends and equity investments to provide informed recommendations.</p><p>• Prepare detailed reports and presentations to communicate financial insights and strategies.</p><p>• Ensure compliance with financial regulations and industry standards in all advisory services.</p><p>• Utilize advanced financial tools and software to enhance analysis and decision-making processes</p>
<p><em>The salary range for this position is $75,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>We are offering an opportunity for an Analyst based in Chicago, Illinois. The role involves the preparation and review of master lease and loan agreements, facilitating communications between various parties, and resolving documentation issues promptly. This position requires strong analytical, verbal, and written communication skills and the ability to communicate effectively with associates and clients.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>• Review and prepare loan and lease documents, ensuring their accuracy and timeliness</p><p>• Act as the primary point of contact between Documentation Manager, Regional Sales Manager/Sales Associate, Customers, Internal Groups, and Vendors for transaction status updates and problem resolution.</p><p>• Establish and nurture strong relationships with Sales Associates and Customers, addressing their inquiries and concerns efficiently.</p><p>• Coordinate with suppliers regarding invoice-funding status, purchase order and account reconciliation.</p><p>• Manage pending files meticulously, including documentation, UCC’s, insurance and follow-ups for UCC, titles, and other documents.</p><p>• Validate the economics of transactions, tailored to the specifications and requirements of each transaction.</p><p>• Handle the processing and booking of lease and loan transactions on the lease & loan servicing system for funding.</p><p>• Assemble loan and lease packages, verifying calculations, rates, signatures, and dates on each document, preparing document checklists, obtaining subordination agreements, and filing UCC financing statements.</p><p>• Confirm that all documents are complete and ready prior to funding.</p><p>• Undertake additional projects as assigned by the Manager.</p>
<p>Our client, a well‑established commercial real estate organization, is seeking an Accountant to join their growing team. This is an excellent opportunity for someone early in their career who is eager to deepen their understanding of commercial real estate accounting and gain hands‑on operational experience in both accounting and finance.</p><p><br></p><p>Responsibilities</p><ul><li>Assist with the preparation and analysis of monthly P&L statements and balance sheets</li><li>Support budgeting and forecasting processes for properties and operating entities</li><li>Perform operational accounting duties, including:</li><li>Journal entries</li><li>Account reconciliations</li><li>Variance analysis</li><li>Work closely with operations and property management teams to ensure accurate financial reporting</li><li>Leverage advanced Excel skills to analyze data and streamline reporting</li><li>Assist with ad hoc financial analysis and special projects as needed</li></ul><p><br></p><p><br></p>
<p><em>The salary range for this position is $75,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Financial planning and analysis position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>ROLE OVERVIEW</strong></p><ul><li>Assist in building a best-in-class FP&A and Reporting process by developing, standardizing, maintaining and driving continuous improvement of all financial tools and planning processes</li><li>Develop deep understanding of the underlying operations and drivers for the budgets. Assist in the annual budgeting process including guidelines, systems and tools, change tracking and review and approval</li><li>Collaborate with the team regarding system enhancements, and maintenance of Adaptive Insights/Workday, the company's budgeting & forecasting tool</li><li>Maintain executive leadership reporting</li><li>Support Management Accounting team for reporting needs</li><li>Track financial results that will deliver insight and recommendations to our executive leadership for strategic and operational planning decisions</li><li>Contribute to the consolidation and analysis of management reporting results, monthly forecasts, and quarterly updates for senior leadership</li><li>Collaborate internally with other departments to strategize, troubleshoot issues, and support any needs they may have.</li></ul><p><br></p>
<p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>IT Procurement Analyst</strong> to support procurement and finance operations for statewide technology initiatives. This role is responsible for managing end-to-end IT procurements.</p><p>The ideal candidate is a detail-oriented self-starter with strong analytical skills, experience navigating formal procurement processes (IFBs/RFPs), and the ability to collaborate with cross-functional stakeholders in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Procurement & Contract Management</li><li>Stakeholder & Vendor Engagement</li><li>Technical & Analytical Support</li></ul>
<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for an experienced Info Sec Architect to join our team on a long-term contract basis in Los Angeles, California. This role involves safeguarding critical systems and networks while implementing robust security protocols to minimize risks. The ideal candidate will have a strong background in cloud technologies, firewall management, and cybersecurity strategies.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and maintain advanced firewall solutions, including Checkpoint and Cisco ASA, to protect network integrity.</p><p>• Evaluate and enhance cloud-based security frameworks to ensure the secure deployment and operation of services.</p><p>• Conduct regular security audits and vulnerability assessments to identify and mitigate risks.</p><p>• Configure, monitor, and troubleshoot Cisco technologies to optimize system performance and security.</p><p>• Develop and execute cybersecurity strategies to address potential threats and ensure compliance with industry standards.</p><p>• Collaborate with cross-functional teams to implement configuration management processes that streamline security operations.</p><p>• Perform AB testing to analyze the effectiveness of security measures and recommend improvements.</p><p>• Manage AWS technologies to strengthen cloud security and scalability.</p><p>• Provide expertise in cyber threat analysis and response to safeguard sensitive data.</p><p>• Document and maintain security protocols, procedures, and configurations for future reference.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a growing team in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, delivering excellent customer service, and supporting a Microsoft- and Citrix-based environment. The role will focus on day-to-day desktop and help desk support, user account administration, and troubleshooting across hardware, software, and access-related issues. You will work closely with IT leadership and local staff to maintain reliable technology services for the office.</p><p><br></p><p>Responsibilities:</p><p>• Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues.</p><p>• Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience.</p><p>• Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets.</p><p>• Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues.</p><p>• Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting.</p><p>• Assist with printer and secure print support, as well as general peripheral setup for end users in the office.</p><p>• Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources.</p><p>• Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities.<br><br>Responsibilities:<br>• Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner.<br>• Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems.<br>• Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts.<br>• Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care.<br>• Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance.<br>• Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary.<br>• Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.<br><br>Responsibilities:<br>• Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.<br>• Manage software installations and ensure systems are updated and functioning efficiently.<br>• Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.<br>• Support onboarding processes for new hires, including system setup and user account creation.<br>• Oversee IT inventory tracking, reporting on issued equipment and onsite assets.<br>• Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.<br>• Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.<br>• Maintain confidentiality and ensure secure handling of company data.<br>• Provide light travel support for onboarding and other IT-related needs.<br>• Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Los Angeles, California. In this role, you will play a critical part in providing technical assistance to both in-office and remote staff, ensuring smooth operations across hardware, software, and systems. This position is ideal for someone with a strong problem-solving mindset and the ability to thrive in a fast-paced, high-volume environment.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to systems, software, and hardware.<br>• Deliver hands-on support to employees, both in-person and remotely, addressing a variety of technical needs.<br>• Perform hardware maintenance, including repairs, replacements, and upkeep of equipment such as printers and toner.<br>• Reinstall and configure software while managing access to hardware and software licenses.<br>• Administer user accounts by handling password resets, setting up new accounts, decommissioning users, and implementing policies.<br>• Manage and resolve tickets in ServiceDesk Plus, collaborating closely with the managing engineer and maintaining accurate documentation.<br>• Provide technical support for tools such as Outlook, Zoom, and other end-user applications.<br>• Address and resolve hardware-related issues for desktops, laptops, and printers.<br>• Adapt to periods of increased ticket volume while maintaining efficiency and service quality.
<p>We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results.</p><p><br></p><p>Responsibilities:</p><p>• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.</p><p>• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.</p><p>• Track and document system performance, identifying common user concerns and trends that require additional training.</p><p>• Reinforce training efforts by guiding end users in adopting new workflows and best practices.</p><p>• Actively participate in daily meetings, huddles, and updates to align with project objectives.</p><p>• Communicate effectively with users to minimize disruptions and maintain a positive work environment.</p><p>• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.</p><p>• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Coffeyville, Kansas. This Long-term Contract position will focus on resolving day-to-day desktop, application, printer, and connectivity issues while ensuring employees have reliable access to the tools they need. The ideal candidate is comfortable supporting Windows environments, Microsoft 365 applications, and common workplace hardware, and knows when to escalate more complex problems for advanced support.<br><br>Responsibilities:<br>• Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity.<br>• Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations.<br>• Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees.<br>• Support staff onboarding, device refreshes, office relocations, and other equipment transition activities.<br>• Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology.<br>• Assist with user account support tasks such as password resets, access requests, and basic profile maintenance.<br>• Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization.<br>• Perform basic cabling and physical installation work related to workstations and connected devices.<br>• Document incidents, resolutions, and service activity accurately within the ticketing or tracking system.<br>• Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities.<br><br>Responsibilities:<br>• Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues.<br>• Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues.<br>• Manage user accounts and permissions using Active Directory.<br>• Address and resolve service desk tickets in an efficient and detail-oriented manner.<br>• Deliver superior customer service by assisting end users with their IT needs and concerns.<br>• Install, configure, and maintain computer hardware and peripherals.<br>• Collaborate with team members to resolve complex technical challenges.<br>• Document technical solutions and processes for future reference.<br>• Support end users in navigating various systems and tools effectively.<br>• Ensure all tasks are completed in compliance with company policies and IT standards.