We are looking for a Help Desk/Desktop Support Analyst to support end users in Okemos, Michigan within the real estate and property sector. This Long-term Contract position focuses on resolving day-to-day technical issues, maintaining stable desktop operations, and delivering responsive assistance across Microsoft-based environments. The ideal candidate is comfortable handling service requests, troubleshooting workstation problems, and supporting users with professionalism and efficiency.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by internal users.<br>• Diagnose and resolve common hardware, software, and access problems to minimize business disruption.<br>• Manage incoming service desk tickets, document troubleshooting steps, and ensure timely follow-up through resolution.<br>• Support user account needs within Active Directory, including access-related requests and routine updates.<br>• Install, configure, and maintain Microsoft Windows 10 systems to meet operational requirements.<br>• Escalate more complex incidents when necessary while keeping users informed on progress and next steps.

• Experience providing help desk or desktop support in a detail-oriented business environment.<br>• Working knowledge of Active Directory for basic user administration and access support.<br>• Hands-on experience supporting Microsoft Windows and Windows 10 operating systems.<br>• Ability to perform foundational troubleshooting for hardware, software, and user-reported issues.<br>• Familiarity with service desk ticketing processes and documenting issue resolution clearly.<br>• Strong communication skills with a customer-focused approach to technical support.

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