We are looking to recruit a detail-oriented Help Desk Analyst in the Wholesale Distribution - Dur Goods industry, based in Mesquite, Texas, United States. This role offers an exciting opportunity to provide technical support, troubleshoot problems, and assist with various tasks associated with the MIS department. <br><br>Responsibilities:<br>• Provide troubleshooting assistance to employees to resolve technical issues<br>• Carry out day-to-day tasks associated with the MIS department<br>• Learn and adapt to using additional third-party products as required by the company<br>• Support the warehouse management system (WMS) used in warehousing operations on a daily basis<br>• Use Microsoft Office products proficiently, along with the Microsoft Windows Server environment<br>• Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Office 365 to perform duties efficiently<br>• Manage and resolve customer credit inquiries<br>• Monitor customer credit accounts and take appropriate action to collect delinquent payments.<br><br>Qualifications:<br>• Minimum of 3 years of experience as a Help Desk Analyst or in a related role within the Wholesale Distribution - Dur Goods industry<br>• Proficiency with Microsoft technologies, including Microsoft Office 365<br>• Experience with Active Directory and Configuration Management<br>• Strong knowledge of Computer Hardware and Desktop Hardware<br>• Familiarity with Deskside Support operations<br>• Experience working with Databases<br>• Excellent problem-solving skills and the ability to troubleshoot technical issues<br>• Strong communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner<br>• Ability to work collaboratively in a team environment and handle multiple tasks simultaneously<br>• Proven history of delivering exceptional customer service<br>• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
<p>We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services for North American end-users and executive leadership.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance.</p><p>• Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications.</p><p>• Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment.</p><p>• Ensure the smooth operation of video conferencing systems for meetings and events.</p><p>• Perform basic network troubleshooting, including device configurations and adherence to security best practices.</p><p>• Assist in basic system administration tasks, including user account management and permissions.</p><p>• Collaborate with vendors and escalate complex technical issues when necessary.</p><p>• Develop and maintain IT documentation, training materials, and knowledge base articles.</p><p>• Support and maintain audio-visual technologies.</p>
<p>We are seeking a highly skilled and resilient <strong>Infrastructure & DevOps Support Specialist</strong> to oversee and safeguard the performance, availability, and reliability of mission-critical applications and supporting infrastructure, in the Houston area. This role operates in a fast-paced, high-stress environment where rapid problem resolution and long-term stability are critical. The position requires diagnosing and troubleshooting complex technical issues, conducting root cause analysis, and implementing effective, timely solutions to minimize downtime. With a primary focus on maintaining 99.99% uptime for critical iApps and infrastructure, success in this role depends on a proactive mindset, advanced technical expertise, and the ability to remain calm under pressure.</p><p><br></p><p><strong>Responsibilities & Duties</strong></p><p> </p><p><strong>Escalation Point</strong></p><ul><li>Monitor and respond to escalations and critical chats to resolve technical issues.</li></ul><p><strong>Incident Management</strong></p><ul><li>Document support requests and downtime in ticketing systems and downtime reports.</li><li>Maintain detailed incident logs, including step-by-step resolution and root cause analysis.</li></ul><p><strong>Metrics</strong></p><ul><li>Generate and maintain downtime reports using Microsoft Power BI and Excel.</li></ul><p><strong>PRTG Monitoring & Maintenance</strong></p><ul><li>Monitor maps for critical iApps and ensure warning/down sensors are identified and resolved.</li><li>Perform ongoing maintenance and support for all instances of PRTG.</li></ul><p><strong>Network & Firewall Support</strong></p><ul><li>Ensure down circuits are reported and follow-up on resolutions.</li><li>Manage network maps, sensors, and FortiGate configuration for field devices.</li><li>Troubleshoot firewall blocks using FortiAnalyzer and FortiGate logs.</li></ul><p><strong>Kubernetes Administration</strong></p><ul><li>Perform namespace creation and troubleshoot issues as needed.</li></ul><p><strong>VMware/Infrastructure Support</strong></p><ul><li>Identify and differentiate between major and minor issues on VMware through daily checklists.</li><li>Manage tasks such as creating VMs, snapshots, upgrades, resource allocation, and DNS entries.</li><li>Perform disk space/backups monitoring and server cleanups in iOPS.</li></ul><p><strong>Storage Management</strong></p><ul><li>Conduct daily checks of storage usage and errors, including firmware upgrades.</li><li>Monitor disk usage for anomalies and potential capacity issues.</li></ul><p><strong>Collaboration with Support Teams</strong></p><ul><li>Partner closely with DevOps, Infrastructure, Security/Firewall, and Storage teams to ensure seamless organizational support.</li></ul><p><br></p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Tier 2 Help Desk Analysts to join our IT talent pipeline. These contract opportunities will support clients who require strong technical troubleshooting and escalation experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve escalated tickets beyond Tier 1 scope.</li><li>Provide support for workstation builds, software installations, and network connectivity.</li><li>Assist in knowledge transfer and coach Tier 1 analysts.</li><li>Document recurring issues and recommend process improvements.</li></ul>
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
<p><strong>Overview:</strong></p><p> Robert Half is proactively building a network of Tier 3 Help Desk Analysts for future contract engagements. These roles require advanced technical expertise and the ability to resolve complex IT issues.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage escalated tickets involving systems, servers, or enterprise applications.</li><li>Configure and maintain enterprise tools (e.g., Intune, Azure AD, advanced M365).</li><li>Partner with engineers and administrators for root-cause analysis.</li><li>Mentor Tier 1/2 staff and contribute to enterprise support documentation.</li></ul>
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
IT Helpdesk Technician<br><br>Position Overview:<br>We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued.<br><br>Key Responsibilities:<br><br>Provide first-level technical support to end-users via phone, email, and in-person interactions.<br>Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.<br>Install, configure, and maintain computer systems, software, printers, and other peripherals.<br>Assist users with password resets, software navigation, and general technology-related inquiries.<br>Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system.<br>Perform regular system updates, patches, and backups as directed by the IT team.<br>Educate end-users on best practices for hardware and software usage to minimize recurring issues.<br>Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base.<br>Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency.<br>Qualifications:<br><br>Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).<br>Previous experience in an IT support or helpdesk role preferred.<br>Strong knowledge of Windows and MacOS operating systems.<br>Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals.<br>Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs.<br>Proficiency in Microsoft Office 365 and common business software.<br>Exceptional communication and interpersonal skills with a customer-oriented mindset.<br>Ability to work both independently and collaboratively in a fast-paced environment.<br>Strong organizational skills with attention to detail and the ability to prioritize tasks.<br>Additional Requirements:<br><br>Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades.<br>Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.<br>This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for a skilled Desktop Support Analyst to join our team in Princeton, New Jersey, within the automotive industry. In this role, you will be responsible for ensuring smooth operation of desktop systems, software applications, and hardware across dealership locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a dynamic environment.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot Windows 10/11 operating systems, Microsoft 365 applications, dealership-specific software, and hardware peripherals.<br>• Collaborate with engineering and networking teams to address basic network tasks, including patch panel work, switch replacements, and resolving cabling issues.<br>• Respond promptly to technical emergencies and resolve critical incidents efficiently.<br>• Participate in the on-call rotation, including one evening per week and one Saturday every five weeks.<br>• Maintain detailed documentation of systems and ensure regular updates to minimize downtime.<br>• Travel to various dealership locations to provide onsite technical support and troubleshooting.<br>• Apply creative problem-solving techniques to resolve technical issues effectively and efficiently.
<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
<p>We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide timely technical support for software, hardware, and network-related issues.</li><li>Administer and maintain Active Directory, including user account creation and updates.</li><li>Support and optimize Windows 10 systems to ensure performance and security.</li><li>Accurately document and manage support requests using the help desk ticketing system.</li><li>Collaborate with IT team members to identify and resolve recurring technical issues.</li><li>Educate users on best practices and procedures to improve system efficiency.</li><li>Perform routine system maintenance and updates to ensure infrastructure reliability.</li><li>Conduct initial troubleshooting and escalate complex issues to appropriate support levels.</li><li>Adhere to company policies and security standards in all technical operations.</li></ul><p><br></p>
<p>Position Summary</p><p>We are seeking a Help Desk Specialist to provide Tier 1 and Tier 2 technical support for end users. This role will troubleshoot hardware, software, and networking issues while ensuring a positive support experience.</p><p>Key Responsibilities</p><ul><li>Respond to support tickets, calls, and emails in a timely manner.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Manage user accounts, permissions, and access requests.</li><li>Document issues and maintain knowledge base articles.</li><li>Provide user training on systems and applications.</li></ul><p><br></p>
<p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong>include the following. Other related duties may be assigned.</p><p><br></p><p>· Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.</p><p>· Respond to help desk tickets and provide first-level technical support via phone, email, or in person</p><p>· Troubleshoot and resolve hardware, software, printer and network issues.</p><p>· Assist with installation and configuration of computer systems and applications.</p><p>· Maintain and monitor computer systems, printers, and peripheral devices.</p><p>· Document issues, solutions, and updates in the ticketing system.</p><p>· Follow standard operating procedures and escalate complex issues when necessary.</p><p>· Support onboarding/offboarding processes for employees.</p><p>· Perform routine system checks and updates.</p><p><br></p>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
<p>This is a <strong>proactive recruiting opportunity</strong>. We are building a pipeline of <strong>Tier 1 IT Help Desk Technicians</strong> to support incoming demand. Candidates will be the first contacted when positions open.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all IT support requests</li><li>Troubleshoot hardware, software, and network issues remotely or in person</li><li>Create and update tickets in the ITSM system</li><li>Escalate complex issues to Tier 2 technicians</li></ul>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
