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164 results for Help Desk Analyst I jobs

IT Help Desk I

Waianae, HI
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Help Desk I specialist to provide hands-on technical support for hardware, software, and networked systems in Hawaii. This long-term contract position is ideal for someone who enjoys solving technical issues, supporting day-to-day IT operations, and assisting with equipment deployment across a healthcare environment. The role also requires strong coordination skills, with the ability to manage timelines, support project-related activities, and contribute to organized technical documentation. To apply for this role, please call Erica Huggins at 808.452.0256. Responsibilities:• Install, configure, and maintain workstations, peripheral devices, standard software, and network-connected equipment to support daily operations.• Investigate and resolve technical issues involving computers, printers, and related hardware, including more advanced repair needs when required.• Identify and correct connectivity problems affecting communication between user devices, servers, printers, and other network components.• Coordinate the relocation, setup, and reinstallation of computer equipment during office or departmental moves.• Provide assistance to higher-level support team members on escalated tasks and broader technical initiatives.• Track assigned activities, maintain accurate records, and support scheduling needs tied to project and operational work.• Perform document scanning and help organize technical or project materials to ensure information is easy to access.• Contribute to additional IT support and project-related duties as business needs require.
2026-06-12T00:00:00Z

IT Help Desk I

Kapolei, HI
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling (808) 531-0800. Responsibilities:<ul><li>Assist with the administration of computer systems, laptops, and software</li><li>Trouble-shoot networking issues</li><li>Resolve hardware issues and repairs</li><li>Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns</li><li>Other duties as assigned</li></ul>
2026-06-12T00:00:00Z

Help Desk Technician

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a proactive Help Desk Analyst to serve as the first point of contact for internal users. This role focuses on troubleshooting technical issues, delivering excellent customer service, and helping improve overall support processes.The ideal candidate is hands-on, solution-oriented, and looks for ways to prevent recurring issues—not just resolve tickets. Key Responsibilities:Technical Support<ul><li>Respond to and resolve Level I hardware, software, and connectivity issues</li><li>Accurately log, prioritize, and manage tickets in the tracking system</li><li>Troubleshoot using knowledge bases and escalate when needed</li><li>Monitor open tickets and drive timely resolution</li><li>Maintain and improve support documentation and FAQs</li></ul>User Experience & Communication<ul><li>Provide clear, professional support to internal users</li><li>Gather detailed issue information and ensure full resolution</li><li>Follow up with users to confirm satisfaction</li><li>Escalate urgent or high-impact issues appropriately</li></ul>Process Improvement<ul><li>Identify opportunities to improve help desk workflows and efficiency</li><li>Contribute to updates for documentation and support resources</li><li>Support a continuous improvement mindset within IT operations</li></ul>
2026-06-08T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are hiring a Help Desk Technician to provide technical support to end users in a fast-paced environment.Responsibilities:<ul><li>Provide support to users via phone, email, and chat</li><li>Troubleshoot hardware, software, and Windows-related issues</li><li>Perform Active Directory account maintenance and password resets</li><li>Track and resolve support requests through the ticketing system</li><li>Use Remote Desktop to assist users with technical issues</li><li>Escalate more complex issues when needed</li></ul>
2026-06-17T00:00:00Z

Help Desk Technician

Durango, CO
onsite
Temporary / Contract
25 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.Onsite /Local is preferred, although remote may be possible based on experience. Responsibilities:•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.•Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.•Provide technical help to remote staff through approved remote assistance tools and virtual support methods.•Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.•Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.•Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.Other duties as needed
2026-05-27T00:00:00Z

Help Desk/Desktop Technician

Gainesville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives. Responsibilities:• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.
2026-05-26T00:00:00Z

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-06-17T00:00:00Z

IT Help Desk Technician

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-06-09T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-06-12T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.
2026-05-26T00:00:00Z

Help Desk Manager

San Diego, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining high service standards, guiding team performance, and ensuring ticket volume is handled efficiently in a fast-paced environment. The ideal candidate brings strong service management expertise, sound judgment with escalations, and the confidence to communicate clearly with both technical staff and senior leadership. Responsibilities: • Lead and mentor a multi-site help desk team, setting clear expectations and fostering consistent service delivery across locations. • Oversee daily ticket operations, balancing workloads and driving timely resolution for fluctuating support volumes. • Monitor service desk performance through analytics and reporting, using data to identify trends and improve team effectiveness. • Manage escalations with urgency and professionalism, ensuring complex issues are addressed and communicated appropriately. • Support team development by coaching staff, preparing lead-level talent for growth, and contributing to performance review activities. • Maintain and improve asset records and system data accuracy through regular audits and cleanup efforts. • Coordinate support workflows within IT service management platforms such as Freshservice and ServiceNow integrations as needed. • Partner with leadership and cross-functional teams to provide updates, highlight risks, and recommend operational improvements. • Contribute to hands-on ticket closure as needed, including sharing responsibility for resolving a portion of incoming requests. • Travel occasionally to support team alignment, operational needs, or site-level service requirements.
2026-06-04T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-17T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-17T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-06-05T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for an experienced Desktop Support Analyst to provide hands-on technical assistance in Dallas, Texas within a dynamic, detail-oriented office environment. This position plays a key role in keeping daily technology operations running smoothly by supporting end users across Microsoft platforms, business applications, and workplace devices. The ideal candidate brings strong troubleshooting ability, a service-focused mindset, and the confidence to work effectively with employees at all levels of the organization. Responsibilities:• Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology.• Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly.• Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work.• Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs.• Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs.• Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle.• Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support.• Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience.
2026-06-10T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary / Contract
25 - 29.5 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-06-02T00:00:00Z

Desktop Support Analyst

Alameda, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca. Responsibilities:• Provide technical support for Android devices, Apple products, and other hardware systems.• Manage Active Directory accounts and permissions to ensure secure access.• Configure and deploy EO/IR systems to meet operational requirements.• Perform database management tasks, including updates and maintenance.• Assist with hardware installations and configuration management processes.• Support software deployments and ensure compatibility across systems.• Deliver prompt and effective solutions to end-user concerns.• Document technical procedures and resolutions to maintain a knowledge base.• Collaborate with team members to improve system efficiency and reliability.
2026-05-20T00:00:00Z

Desktop Support Analyst

Los Angeles, CA
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Los Angeles, California. This Long-term Contract position focuses on maintaining reliable desktop, mobile, and audio-visual technology while delivering responsive service across a dynamic business environment. The ideal candidate will bring broad experience with hardware, device configuration, user account support, and enterprise technologies to help keep daily operations running smoothly. Responsibilities: • Deliver onsite and remote support for desktops, laptops, mobile devices, and peripheral equipment, resolving technical issues in a timely manner. • Set up, configure, and maintain Windows, Android, and Apple devices to meet user and business requirements. • Troubleshoot hardware, software, network connectivity, and Citrix-related access issues to minimize downtime. • Manage user accounts, permissions, and basic support activities within Active Directory and related enterprise tools. • Install, upgrade, and support Dell hardware and other end-user computing equipment across the organization. • Coordinate backup-related support tasks and assist with configuration management practices to maintain system consistency. • Provide technical assistance for audio-visual equipment used in meeting rooms, presentations, and collaborative workspaces. • Work with Cisco-based environments to help diagnose connectivity issues and support reliable end-user access to network resources.
2026-06-16T00:00:00Z

Desktop Support Analyst

Palo Alto, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs. Responsibilities: • Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology • Support Mac OS environments, including troubleshooting operating system, software, and device-related problems • Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance • Set up, configure, and maintain computer hardware and related equipment for employees and teams • Track support activity, document resolutions, and escalate more complex issues when needed • Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
2026-06-08T00:00:00Z

Desktop Support Analyst

Irvine, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to join a manufacturing environment in Stow, Ohio on a contract assignment. This role will focus on hands-on desktop support, workstation updates, and end-user assistance to help complete a defined backlog of systems in a timely manner. The ideal candidate brings strong technical troubleshooting skills, experience with Windows environments, and the ability to coordinate effectively with site teams to keep hardware refresh and support activities moving forward. Responsibilities:• Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues.• Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements.• Manage a defined queue of devices requiring attention and complete system work within established project timelines.• Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates.• Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration.• Apply configuration standards and document completed work to maintain consistency across supported systems.• Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines.• Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads.
2026-06-17T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-06-11T00:00:00Z

Desktop Support Analyst

San Antonio, TX
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day technology issues, supporting endpoint devices and user access, and helping maintain a secure, efficient workplace. The ideal candidate is comfortable balancing hands-on troubleshooting with documentation, coordination, and continuous improvement of support processes. Responsibilities: • Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution. • Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials. • Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments. • Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation. • Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards. • Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively. • Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints. • Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement. • Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks. • Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting.
2026-06-05T00:00:00Z

Desktop Support Analyst

Cuyahoga Falls, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining desktop systems while providing hands-on technical assistance to end users. The ideal candidate brings strong experience with Windows environments, hardware troubleshooting, and configuration management, and can work efficiently to help complete a defined rollout within the expected project timeline. Responsibilities:• Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner.• Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards.• Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation.• Support user account and access-related tasks within Active Directory as part of daily technical operations.• Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period.• Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities.• Document completed work, technical issues, and resolutions to maintain accurate support and project records.
2026-06-17T00:00:00Z

Desktop Support Analyst

Richmond, VA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
OverviewSeeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment. Key Responsibilities<ul><li>Deliver onsite and remote support for desktops, laptops, and peripherals</li><li>Diagnose and resolve hardware, OS, and application issues in Windows environments</li><li>Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement</li><li>Image, configure, and deploy new systems and upgrades</li><li>Manage users and access in Active Directory and support Microsoft 365</li><li>Track and resolve tickets within ServiceNow or similar systems</li><li>Escalate complex issues and collaborate with infrastructure teams</li><li>Maintain asset inventory and ensure compliance with IT standards</li></ul>
2026-06-15T00:00:00Z

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