We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
<p>We are looking for a skilled IT Support Analyst to join our dynamic team in Brunswick, Georgia. In this role, you will play a key part in providing technical assistance, managing infrastructure, and ensuring smooth operations across hardware, software, and network systems. This is a contract to permanent position, offering an excellent opportunity to grow within a collaborative and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve hardware, software, and network-related issues to maintain seamless operations.</p><p>• Install, configure, and repair enterprise infrastructure, including servers, storage systems, and virtual environments.</p><p>• Plan and implement upgrades for hardware and software platforms, coordinating with vendors and stakeholders.</p><p>• Enhance and maintain monitoring, automation, and configuration solutions to improve system efficiency.</p><p>• Create and update detailed documentation for infrastructure services and processes.</p><p>• Ensure backup systems are functional and respond effectively to incidents.</p><p>• Provide timely and attentive support for end-user requests and technical issues.</p><p>• Collaborate with the IT team to uphold cybersecurity standards and compliance.</p><p>• Deliver clear communication and outstanding customer service to diverse users.</p><p>• Participate in on-call rotations during evenings, weekends, and holidays to address urgent technical needs.</p>
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets and provide effective solutions to technical issues.<br>• Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols.<br>• Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems.<br>• Provide guidance and support to end-users experiencing technical difficulties.<br>• Monitor system performance and address potential issues proactively.<br>• Document resolutions and maintain accurate records of support interactions.<br>• Install, configure, and update software applications as required.<br>• Collaborate with other IT team members to implement improvements and optimize workflows.<br>• Deliver exceptional customer service while maintaining a detail-oriented approach.<br>• Ensure compliance with internal IT policies and procedures.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position is ideal for someone who is detail oriented and excels in providing technical assistance and resolving IT issues effectively. The role will involve supporting end-users, managing service desk requests, and ensuring a seamless technology experience.<br><br>Responsibilities:<br>• Respond promptly to service desk inquiries and resolve technical issues efficiently.<br>• Troubleshoot and support Microsoft Windows 10 systems and applications.<br>• Manage user accounts and permissions within Active Directory.<br>• Provide guidance and solutions for basic IT troubleshooting tasks.<br>• Document and track service desk tickets to ensure timely resolution.<br>• Assist in the installation and configuration of hardware and software.<br>• Collaborate with team members to address complex technical challenges.<br>• Maintain a high level of customer service while addressing user concerns.<br>• Monitor system performance and escalate issues as needed.<br>• Continuously update knowledge of IT systems and tools to improve support capabilities.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. This role is ideal for someone with strong attention to detail, technical troubleshooting abilities, and a proactive mindset. As a contract to permanent position, this opportunity offers the potential for long-term growth within the non-profit sector.<br><br>Responsibilities:<br>• Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users.<br>• Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns.<br>• Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed.<br>• Adapt to training and feedback, demonstrating a willingness to learn and improve processes.<br>• Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance.<br>• Respond to service desk tickets promptly, addressing technical issues with efficiency and precision.<br>• Collaborate with team members to implement solutions and improve overall support processes.<br>• Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner.<br>• Identify recurring problems and propose strategies to prevent future occurrences.<br>• Ensure all support activities are accurately documented and tracked for reporting purposes.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
<p>We’re seeking an experienced Senior Business Applications Analyst to support business applications, infrastructure, and end users for a company in Fostoria, OH. This role focuses on:</p><ul><li>MRP/ERP/WMS support & integration</li><li>Crystal Reports, SQL, SSRS, Power BI, eCommerce</li><li>IT projects, help desk, hardware/software support</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Implement and maintain technology aligned with business needs</li><li>Support and upgrade systems; provide user training</li><li>Recommend tech solutions (risk, cost, ROI)</li><li>Develop IT projects, policies, and processes</li><li>Safeguard company information</li><li>Participate in <strong>24/7 on-call</strong> rotation</li><li>Partner with third‑party vendors</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>HS Diploma/GED required; IT degree preferred</li><li>8–10 years IT experience (or comparable)</li><li>Strong understanding of manufacturing, warehousing & O2C processes</li><li>Experience with WMS, MRP, CRM, ERP, EDI, B2B</li><li>Strong customer service, communication, and problem‑solving skills</li><li>Broad Microsoft environment knowledge</li><li>Ability to learn quickly and handle multiple priorities</li></ul><p><br></p>
<p>We are looking for a skilled IT Support Technician to join our team in Albuquerque, New Mexico. The IT Support Technician is responsible for providing onsite and remote technical support to clients. This role focuses on first-response troubleshooting, hardware setup, basic networking tasks, and escalation to higher-tier engineers when necessary. The position requires strong customer service skills, attention to detail, and the ability to follow established procedures and documentation.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide <strong>onsite technical support</strong> for client locations during normal business hours</li><li>Perform<strong> troubleshooting</strong> for desktops, laptops, printers, scanners, and peripherals</li><li>Assist with <strong>user account setup</strong>, password resets, and basic Microsoft 365 support</li><li>Install, replace, and configure <strong>workstations, monitors, docking stations, and basic network equipment</strong></li><li>Perform <strong>basic network checks</strong> (connectivity, cabling, patch panels, switch ports)</li><li>Document all work clearly in the ticketing system, including time entries and resolution notes</li><li>Follow escalation procedures for issues requiring Level 3 support</li><li>Maintain professional appearance and communication when interacting with clients</li><li>Adhere to company security, compliance, and safety policies at all times</li><li>Assist with workstation deployments, upgrades, and refresh projects</li><li>Support basic VoIP phone setups and troubleshooting</li><li>Perform routine maintenance tasks as assigned</li><li>Assist senior technicians during larger onsite projects</li><li>Participate in ongoing training and skill development</li><li>Other duties as needed.</li></ul><p><strong>Career Progression</strong></p><p>This role is designed as a<strong> </strong>pathway into:</p><ul><li>Level 2 Field Technician</li><li>Help Desk Engineer</li><li>Systems / Network Engineer</li></ul><p>Advancement is based on performance, technical growth, and business needs.</p>
We are looking for an experienced HCM Oracle Analyst to join our team on a long-term contract basis in Cincinnati, Ohio. In this role, you will leverage your expertise in Oracle Cloud and enterprise application testing to support various modules critical to organizational success. The position offers an excellent opportunity to collaborate on innovative solutions and contribute to optimizing workforce-related processes.<br><br>Responsibilities:<br>• Conduct thorough testing of Oracle Cloud applications to ensure functionality and reliability.<br>• Develop comprehensive test scripts and cases tailored to Oracle Cloud modules.<br>• Collaborate with stakeholders to gather requirements and translate them into actionable configurations.<br>• Provide expertise in core modules such as Recruiting, Talent & Touchpoints, and Workforce Compensation.<br>• Support the implementation and optimization of Workforce Scheduling and Labor Optimization tools.<br>• Utilize HR Service Delivery solutions, including Help Desk functionalities, to enhance user experience.<br>• Leverage Oracle Analytics to provide insights and improve decision-making processes.<br>• Design and maintain client-side scripting to enhance system performance.<br>• Create and manage business requirement documents to streamline project workflows.<br>• Deliver API and Salesforce development support to ensure seamless integration across platforms.
<p>We are seeking a proactive and experienced Tech Support Lead to oversee the daily operations of our Service Desk near Columbus, GA. In this role, you will ensure the efficient delivery of technical support services, uphold high customer service standards, and guide the team toward continuous improvement. The ideal candidate is a hands-on leader who can manage escalations, develop team members, and collaborate with IT leadership to drive innovation and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the daily operations of the Service Desk team to ensure optimal performance and adherence to company standards.</li><li>Serve as the primary escalation point for complex technical issues, providing advanced support and guidance.</li><li>Monitor and manage incident and request queues using ITSM tools to ensure timely resolution of user needs.</li><li>Oversee inventory of critical tools and parts, forecasting requirements to maintain operational continuity.</li><li>Develop, maintain, and update comprehensive knowledge base articles for the Service Desk team.</li><li>Train, mentor, and onboard Service Desk staff to ensure they have the skills and knowledge required for success.</li><li>Collaborate with IT leadership to define, audit, and improve operational procedures.</li><li>Provide hands-on support for end users and customer-facing systems, resolving technical issues efficiently.</li><li>Lead IT projects and initiatives, ensuring alignment with organizational goals and successful execution.</li><li>Partner with IT leadership to design learning paths and career development plans for team members.</li></ul><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.<br><br>Responsibilities:<br>• Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.<br>• Configure and set up new hardware and software for users, ensuring proper functionality.<br>• Provide basic training and guidance to users to enhance their understanding of IT systems.<br>• Collaborate on project-based tasks as directed by the IT Director to support organizational goals.<br>• Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.<br>• Utilize remote control software to deliver support to personnel across various locations.<br>• Maintain thorough and accurate documentation for IT processes and department operations.<br>• Stay informed on industry trends by attending webinars, conferences, and educational sessions.<br>• Perform other IT-related duties as assigned to support the department's needs.
<p><strong>**Work Schedule: Part-time (24 hours/ 3 days/week) ; schedule is flexible dependent on best schedule for the individual**</strong></p><p><br></p><p>Our client is seeking a proactive, detail-oriented Part-Time IT Technician to provide support across Windows and iOS devices—including PCs, laptops, and iPads—in a dynamic food manufacturing environment. You will be responsible for imaging systems using SCCM and assisting end-users with Microsoft 365 (M365) applications such as Outlook, Teams, and OneDrive. This hands-on role requires a blend of technical skill, customer service focus, and adaptability to rapidly evolving workplace technology needs.</p><p><br></p><ul><li>Provide Tier 1 and Tier 2 support for Windows and iOS devices, troubleshooting hardware and software issues for desktops, laptops, and iPads.</li><li>Image PCs and laptops using SCCM; manage device deployment and recovery processes.</li><li>Deliver prompt and effective support for Microsoft 365 applications (including Outlook, Teams, and OneDrive) and resolve common user issues.</li><li>Set up and configure new equipment, including system updates and device enrollment in corporate systems.</li><li>Document incidents, service requests, and resolutions in the help desk system.</li><li>Collaborate closely with internal IT teams, production staff, and third-party vendors as needed.</li><li>Perform routine IT maintenance, monitor system health, and escalate complex problems per standard procedures.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Cleveland, Ohio. In this long-term contract role, you will provide hands-on technical assistance to end users in a Windows-based environment. This position offers a unique opportunity to contribute to a dynamic IT team while supporting cutting-edge initiatives, including early AI pilot programs.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues.<br>• Configure, deploy, and maintain desktops, laptops, and related hardware.<br>• Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Manage IT assets by overseeing shipping, receiving, and inventory processes.<br>• Collaborate with team members to ensure adherence to cybersecurity best practices.<br>• Offer support in an accounting-focused environment, addressing specific user needs.<br>• Assist with Citrix-related tasks as needed.<br>• Contribute to team efforts in exploring and implementing AI tools and technologies.<br>• Work effectively within a small IT team to solve technical challenges and improve processes.
<p><strong>Exciting Opportunity in Savannah, GA!</strong></p><p>We’re on the hunt for a <strong>dynamic and experienced IT Manager</strong> to take charge of daily IT operations and drive innovation in a thriving environment. This <strong>Contract-to-Permanent</strong> role is perfect for a tech-savvy leader who thrives on optimizing systems, ensuring top-notch security, and inspiring a team of talented technicians across multiple levels. If you have a passion for technology, a strong background in IT support, and a knack for delivering cutting-edge solutions for businesses of all sizes, we want to hear from you!</p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Lead and Empower:</strong> Supervise IT technicians across Levels 1, 2, and 3, ensuring exceptional service and team success.</li><li><strong>Maximize Tools:</strong> Manage product updates, selection, and training to unlock the full potential of ConnectWise and related platforms.</li><li><strong>Drive Excellence:</strong> Monitor service ticket resolution for speed, accuracy, and client satisfaction.</li><li><strong>Innovate and Secure:</strong> Oversee deployment and maintenance of IT products—switches, firewalls, access points, and security appliances.</li><li><strong>Champion Compliance:</strong> Ensure all systems meet rigorous security and compliance standards.</li><li><strong>Cloud & Backup Expertise:</strong> Implement robust backup solutions and cloud deployments, including Microsoft 365.</li><li><strong>Technical Mastery:</strong> Provide deep expertise in networking, security, and IT support services.</li><li><strong>Expand Capabilities:</strong> Coordinate installation and maintenance of surveillance systems, web design solutions, and audio-visual displays.</li><li><strong>Optimize Connectivity:</strong> Manage carrier and internet services to keep businesses running smoothly.</li><li><strong>Infrastructure Excellence:</strong> Supervise low-voltage cabling installations and maintain a rock-solid IT foundation.</li></ul><p><br></p>
<p>We are seeking an IT Technical Analyst for our client in Norwalk, IA. This contract-to-hire role will serve as the primary onsite IT presence, providing hands-on technical support across office and manufacturing environments. The position also supports additional Iowa locations and works closely with remote IT leadership. The ideal candidate is self-motivated, organized, and comfortable working independently in a fast-paced, high-demand manufacturing environment while managing day-to-day support, site visits, and communication across locations.</p><p><br></p><p><strong><em>100% ONSITE IN NORWALK, IA</em></strong></p><p><strong><em>MUST BE US CITIZEN / GREENCARD HOLDER</em></strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p> • Provide on-site and remote IT support for office and manufacturing users</p><p> • Act as the primary IT contact for multiple Iowa locations, maintaining regular on-site presence</p><p> • Manage and resolve service requests and incidents through the ticketing system</p><p> • Support deployment, configuration, and maintenance of end-user devices</p><p> • Troubleshoot hardware, software, and access issues with urgency and ownership</p><p> • Collaborate with IT managers and distributed teams to ensure consistent support</p><p> • Document issues, solutions, and follow established IT policies and procedures</p><p><br></p><p><strong>Schedule & Travel</strong></p><p> • Monday–Friday, 8-hour workday with a 1-hour break (7:00–4:00 or 8:00–5:00)</p><p> • Travel between Norwalk (hub), Lenox, and Britt, IA</p>
<p>We are looking for an End User Services Analyst II to join our team in Willis, TX. In this role, you will provide critical support to office operations, ensuring seamless communication, documentation, and functionality within the organization. This contract position offers an opportunity to work with a dynamic team and contribute to the optimization of end-user services.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for desktop hardware, software, and network systems to ensure optimal performance.</p><p>• Troubleshoot and resolve issues related to Windows operating systems, Apple devices, and PC hardware.</p><p>• Maintain accurate documentation of procedures, configurations, and work orders to support efficient operations.</p><p>• Collaborate with team members to manage asset inventory and ensure compliance with configuration management principles.</p><p>• Conduct research to identify solutions for complex technical problems and implement effective resolutions.</p><p>• Assist with system migrations and deployments, ensuring smooth transitions and minimal disruptions.</p><p>• Provide backup and recovery support for critical systems and data as needed.</p><p>• Ensure customer satisfaction by addressing service desk requests promptly and professionally.</p><p>• Uphold confidentiality and security standards when handling sensitive information.</p><p>• Support the replacement and upgrade of desktop and computer hardware to meet evolving organizational needs.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for an experienced IT Infrastructure Manager to oversee and support the technology systems across multiple locations. This role focuses on managing IT operations, ensuring system stability, and driving alignment between technology solutions and business goals. The ideal candidate will lead a team, collaborate with business leaders, and maintain a robust IT infrastructure to support critical operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and support IT systems, including networks, servers, enterprise applications, and backups, ensuring seamless operations.</p><p>• Lead and mentor a small team of IT professionals, providing guidance and handling escalations when necessary.</p><p>• Develop and enforce IT policies, procedures, and standards to ensure compliance and system security.</p><p>• Manage vendor relationships and oversee contracts, licensing, and service agreements to optimize costs and standardize operations.</p><p>• Collaborate with business leaders to assess technology needs and implement scalable solutions.</p><p>• Execute day-to-day IT tasks such as system maintenance, troubleshooting, user support, and incident resolution.</p><p>• Maintain an IT infrastructure roadmap, including lifecycle management of hardware, software, and end-user devices.</p><p>• Coordinate on-call coverage, oversee after-hours maintenance, and ensure prompt resolution of critical incidents.</p><p>• Partner with third-party providers to balance internal staffing and outsourced services effectively.</p><p>• Conduct performance evaluations, staff coaching, and regular one-on-one meetings to foster team growth.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and enhance network and security systems to ensure optimal performance and reliability.</p><p>• Provide consistent support for hardware and software across multiple locations.</p><p>• Collaborate with the IS& T Manager to align technical operations with business strategies.</p><p>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.</p><p>• Respond promptly to critical on-call support needs, including nights and weekends.</p><p>• Troubleshoot and resolve technical issues efficiently to minimize downtime.</p><p>• Implement configuration management practices to streamline technology processes.</p><p>• Manage and support Active Directory accounts and permissions.</p><p>• Ensure proper backup procedures are in place and functioning effectively.</p><p>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.</p>
We are looking for a skilled PC Technician to join our team in Rocky Hill, Connecticut. This contract-to-permanent position offers an excellent opportunity to utilize your technical expertise and customer service skills in a dynamic environment. The ideal candidate will demonstrate strong communication abilities, attention to detail, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to PC hardware and software configurations.<br>• Provide effective troubleshooting support for Office applications, including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.<br>• Manage help desk email and IT ticket tracking systems to ensure timely resolution of user requests.<br>• Collaborate with team members and hospital staff to address computing infrastructure challenges efficiently.<br>• Utilize knowledge of network topology and protocols to support basic network operations.<br>• Ensure accurate documentation of technical issues and solutions for future reference.<br>• Deliver excellent customer service by clearly communicating with both technical and non-technical users.<br>• Prioritize and manage multiple tasks and projects to meet deadlines effectively.<br>• Install, configure, and maintain PC hardware, ensuring optimal performance.<br>• Provide guidance and training to users on system functionalities as needed.
<p>Robert Half is hiring! </p><p>We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels.</p><p>• Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems.</p><p>• Develop regional support coverage models, aligning staffing schedules with business needs and branch locations.</p><p>• Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations.</p><p>• Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives.</p><p>• Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses.</p><p>• Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance.</p><p>• Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies.</p><p>• Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization.</p>
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.</p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Milwaukee, Wisconsin. In this Contract to permanent role, you will provide comprehensive technical support to end-users, ensuring a seamless computing experience across both Mac and PC environments. You will be responsible for troubleshooting hardware and software issues, maintaining network connectivity, and supporting office technology systems in a fast-paced and collaborative environment.<br><br>Responsibilities:<br>• Diagnose and resolve desktop, laptop, and network connectivity issues across Mac and PC devices.<br>• Assist users with Google Suite operations, including file conversions and basic functionality troubleshooting.<br>• Provide support for Microsoft Office 365 applications installed on individual machines.<br>• Maintain and troubleshoot Wi-Fi networks and printers to ensure consistent functionality.<br>• Guide users in utilizing the ServiceDesk ticketing system for efficient issue reporting.<br>• Collaborate with internal teams to triage and redirect Salesforce and Zoom-related issues.<br>• Track and manage IT assets while contributing to the development of a systematic asset management process.<br>• Support office transitions, including wiring and setup of new spaces.<br>• Deliver patient and user-friendly technical assistance to end-users in a sales-driven environment.<br>• Occasionally lift and handle equipment weighing up to 30 pounds as needed.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Mt. Vernon, Illinois. This role involves hands-on support for infrastructure deployment, equipment management, and ensuring secure connectivity to our systems. The ideal candidate will bring proven expertise in desktop support and demonstrate a reliable ability to manage technical tasks independently.<br><br>Responsibilities:<br>• Assist with redeploying infrastructure in collaboration with remote teams.<br>• Verify security protocols and establish secure tunnels connecting systems.<br>• Conduct inventory assessments and breakdown of equipment.<br>• Serve as the on-site technical representative, providing hands-on support to remote teams.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Ensure seamless integration of virtual infrastructure with existing systems.<br>• Collaborate with AT& T to complete connectivity tasks efficiently.<br>• Document processes and maintain accurate records of equipment and system changes.<br>• Test and deploy desktop imaging solutions to meet operational needs.
