Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
<p>Robert Half is seeking a detail-oriented and process-driven <strong>Help Desk Technician</strong> with a client in the Woodlands area. In this role, you’ll play an integral part in supporting system migrations, troubleshooting technical issues, and delivering excellent customer service across a broad user base in 35 locations nationwide.</p><p>If you have expertise in <strong>ServiceNow ticketing</strong>, <strong>Active Directory administration</strong>, and <strong>Office 365/Windows 11 migrations</strong>, this could be a great fit for your skillset!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide help desk support to end users nationwide, primarily through remote support tools like <strong>ScreenConnect</strong>, ensuring timely ticket resolution and clear process follow-through.</li><li>Troubleshoot and resolve hardware and software issues including <strong>Active Directory account management</strong> (password resets, group memberships), <strong>Office 365 suite</strong>, and network connectivity.</li><li>Assist in the migration from <strong>Windows 10 to Windows 11</strong>, ensuring smooth transitions with minimal end-user interruptions.</li><li>Support day-to-day operations for ServiceNow ticketing by creating, monitoring, and resolving tickets, and following up on issues to ensure high levels of customer satisfaction.</li><li>Collaborate with team members to prepare laptops, install required software based on checklist-guided procedures, and manage hardware inventory (e.g., laptops, peripherals).</li><li>Manage and maintain <strong>POS accounts for new hires</strong>, integrating these systems with company workflows.</li><li>Leverage <strong>Accuflow laptop inventory</strong> tools to ensure seamless deployment and functionality in collaboration with pharmacies.</li><li>Contribute to inventory management efforts, maintaining up-to-date records of hardware and software distribution.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Woodlands area looking to fill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Woodlands area looking to fill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Galleria area looking to backfill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
<p><strong>Senior Workday Analyst – HCM & Talent</strong></p><p><br></p><p>A client of ours is looking for a Senior Workday Analyst to be the go-to subject matter expert for Workday HCM. In this long-term contract position, you will play a crucial role in optimizing and maintaining our HR technology systems, with a primary focus on Workday. Collaborating with cross-functional teams, you will help streamline processes, troubleshoot issues, and implement system enhancements to support business needs. In this role, you’ll partner with HR, Talent Acquisition, and other teams to translate business needs into streamlined Workday solutions. If you thrive on problem-solving, process improvements, and driving innovation within HR technology—this could be the role for you.</p><p><br></p><p><strong>Responsibilities of Senior Workday Analyst:</strong></p><ul><li>Configure and maintain Workday systems, with a focus on Core Talent and Recruiting modules.</li><li>Collaborate with HR teams, Talent Acquisition, and other departments to translate business requirements into effective system solutions.</li><li>Provide backup support for the Absence module and assist in the configuration of secondary modules such as Talent Performance, Learning, and Recruiting.</li><li>Troubleshoot and resolve system issues, ensuring data integrity and user satisfaction.</li><li>Monitor and analyze help desk inquiries, conducting root cause analysis to improve processes and customer experience.</li><li>Stay informed about Workday updates and releases, recommending new features and enhancements to improve system efficiency.</li><li>Generate and analyze reports to support HR decision-making and strategic initiatives.</li><li>Perform testing and validation of system changes to ensure functionality and reliability.</li><li>Foster trust and reliability in HR technology systems through proactive support and communication.</li></ul>
<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>
We are looking for a skilled Technical Engineer to join our team in New Orleans, Louisiana. In this role, you will provide advanced technical support across various platforms and systems, ensuring seamless operations and resolving technical challenges. This position is ideal for someone with a strong attention to detail and a solid background in IT systems and enterprise environments.<br><br>Responsibilities:<br>• Provide Tier 2 technical support for IT help desk operations, addressing complex issues efficiently.<br>• Manage and troubleshoot Active Directory, ensuring user access and security protocols are properly maintained.<br>• Configure and maintain integration components to optimize system performance.<br>• Support and maintain electronic components and enterprise hardware within the organization.<br>• Administer Microsoft Exchange, handling email systems and server configurations.<br>• Monitor and manage Palo Alto Firewalls, ensuring network security and functionality.<br>• Collaborate on Salesforce environment support, resolving system issues and implementing updates.<br>• Utilize Azure DevOps for project management and workflow optimization.<br>• Handle ticketing system operations to track and manage technical issues effectively.<br>• Ensure compliance with enterprise IT policies and standards while delivering solutions.
<p>We are looking for a skilled Desktop Support Analyst to join our team. In this role, you will provide essential technical support to ensure employees have access to the tools and systems they need to excel. This position offers an opportunity to work on diverse IT infrastructure and network projects while delivering exceptional service to internal users.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computers, printers, and mobile devices to ensure optimal performance.</p><p>• Respond to help desk tickets promptly and resolve issues within established service level agreements.</p><p>• Monitor IT systems for user-impacting problems and assist in identifying root causes.</p><p>• Participate in infrastructure, network, and security-related projects under the guidance of the Network Administrator.</p><p>• Collaborate with external vendors to address and resolve technical challenges.</p><p>• Adhere to organizational best practices and standard operating procedures for system provisioning, monitoring, and incident management.</p><p>• Provide after-hours support to address urgent technical issues as needed.</p><p>• Deliver efficient and friendly IT assistance to internal users, ensuring their technical needs are met.</p><p>• Educate employees on commonly used applications and promote cybersecurity best practices.</p>
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Cedar Rapids, Iowa. In this role, you will provide comprehensive IT support across desktop hardware, software, networking, and systems, ensuring smooth operation and troubleshooting for our organization. </p><p><br></p><p><strong>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</strong></p><p><strong>Location: Territory includes: Cedar Rapids, Iowa City, and Muscatine, Iowa</strong></p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR 24x7</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
<p>We are looking for a skilled IT Support Specialist to join our team in Las Vegas, Nevada. This contract position involves providing comprehensive IT support across multiple platforms and systems in a dynamic hospitality and entertainment environment. The ideal candidate will excel in troubleshooting, technical problem-solving, and delivering exceptional service while working flexible hours, including evenings and weekends.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support for systems such as Microsoft Windows OS, Active Directory, Office 365, VMware, Nutanix, and other business applications.</p><p>• Handle provisioning, setup, and maintenance of network devices and related infrastructure.</p><p>• Respond promptly to help desk calls and ticket requests, ensuring timely resolution or escalation of issues.</p><p>• Support and troubleshoot hardware components including routers, switches, Wi-Fi access points, and PC systems.</p><p>• Install, maintain, and troubleshoot network cabling, including both fiber and copper, and perform equipment moves, additions, and changes.</p><p>• Diagnose and resolve issues with network hardware and cabling.</p><p>• Participate in the on-call rotation to provide after-hours support as needed.</p><p>• Adapt to a flexible work schedule, including evenings, weekends, and holiday shifts.</p><p>• Execute additional IT tasks as assigned to ensure smooth operational functionality.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Alameda, California. In this Desktop Support role, you will provide technical support and troubleshooting expertise to ensure smooth operations across various systems and devices. This Desktop Support role is a great opportunity to work on a long-term contract, collaborating with professionals in a dynamic and fast-paced environment. This Desktop Support Role in an onsite role out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support for Windows devices, Apple devices, and computer hardware.</p><p>• Manage and maintain Active Directory services, ensuring seamless access and security.</p><p>• Configure and deploy software, hardware, and system updates as required.</p><p>• Oversee database management tasks, including updates, backups, and troubleshooting.</p><p>• Implement and monitor configuration management processes to maintain system integrity.</p><p>• Assist in planning and executing system deployments and upgrades.</p><p>• Deliver exceptional customer service while resolving technical issues promptly.</p><p>• Document and update technical procedures to improve team efficiency.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
<p>We are looking for a detail-oriented Cost Analyst to join our client's team in Santa Fe Springs, California. In this role, you will play a pivotal part in managing financial operations, ensuring accuracy in reporting, and supporting inventory analysis within the manufacturing industry. This position offers an excellent opportunity to contribute to a dynamic and collaborative environment focused on operational efficiency.</p><p><br></p><p>As a Cost Analyst you will focus on operational and financial oversight within a production environment. You will collaborate directly with the production staff, participating in daily meetings to monitor workflows and processes. Your responsibilities will include tracking incoming materials, outgoing products, and work-in-process inventory while assessing relevant metrics and key performance indicators. You will actively challenge calculations and existing processes to promote efficiency and accuracy.</p><p><br></p><p>• Business Line Performance Monitoring:</p><p>o Track and report the performance of business lines in relation to metals usage, recovery, and recycling.</p><p>o Ensure clear visibility of metals flows for production management and provide data-driven support for operational decision-making</p><p><br></p><p>• Metals Tracking:</p><p>o Monitor metals volumes in a chemical production environment and ensure precise tracking.</p><p>o Perform complex analyses to assess and improve the quality and meaning of data in the related ERP system (SAP).</p><p><br></p><p>• Dashboard Development:</p><p>o Design and continuously improve metals dashboard for management, providing real-time visibility into material flows, inventories, and recovery rates.</p><p>o Collaborate with IT and data teams to ensure dashboard accuracy and usability.</p><p><br></p><p>• Inventory & Backlog Reporting:</p><p>o Oversee inventory levels and backlog of metals, ensuring accurate reporting and guiding production, logistics, and warehouse teams to maintain accurate and timely inventory records.</p><p>o Analyze large datasets to identify trends, address inquiries and answer questions. </p><p><br></p><p>• Process Optimization:</p><p>o Identify opportunities to improve tracking systems and material control processes.</p><p>o Develop and manage information proactively to support local management decision making and improve existing reporting systems. </p><p>o Support audits and compliance efforts related to precious metals handling and documentation.</p>
<p>We are looking for a dedicated Senior IT Support Specialist to join our team in Cherry Hill, New Jersey. This is a second shift position 11:30AM - 8PM and there will be a 4 week probationary contractual period prior to converting to a perm employee. You will provide essential technical support and guidance to end-users, ensuring smooth operations and timely issue resolution. This role offers an opportunity to utilize your expertise in troubleshooting and system management while contributing to a collaborative team environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk tickets and resolve technical issues efficiently.</p><p>• Troubleshoot and diagnose problems related to Windows and MS Azure environments.</p><p>• Manage and maintain Active Directory accounts, ensuring accurate user permissions and access.</p><p>• Provide clear and effective communication to end-users while addressing technical concerns.</p><p>• Document and track issues and resolutions within the ticketing system for future reference.</p><p>• Perform basic hardware and software troubleshooting to ensure seamless functionality.</p><p>• Collaborate with team members to identify and implement process improvements.</p><p>• Offer guidance and training to users on system functionalities and best practices.</p><p>• Escalate complex issues to higher-level support when necessary.</p>
