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156 results for Help Desk Analyst I jobs

Service Desk

Winter Garden, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
OverviewWe are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability. Key Responsibilities<ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul> Common Issue Types<ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul>
2026-05-29T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-06-11T00:00:00Z

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Deskside Support Technician

Rockville, MD
onsite
Temporary / Contract
32.76 - 32.76 USD / Hourly
We are looking for a Hardware Engineer / Deskside Support Technician to provide onsite technical support in a high-availability enterprise environment supporting a federal agency. This role is responsible for performing hands-on desktop support, hardware deployment, and system troubleshooting across Windows-based devices.This position supports hardware products and systems through installation, maintenance, testing, and troubleshooting activities. Work includes deploying new systems, supporting end users, and ensuring devices meet operational and security requirements. The role requires collaboration across Tier 2 and Tier 3 teams and includes both routine operational support and participation in system upgrades, testing, and process improvements.The ideal candidate is customer-focused, detail-oriented, and capable of working independently under limited supervision while contributing to team objectives. Key Responsibilities:· Provide Tier 2 deskside support for desktops, laptops, and related hardware in a Windows 10/11 environment· Perform break/fix support, troubleshooting hardware/software issues, and resolving user tickets· Deploy, configure, and image Dell laptops and desktops for end users· Utilize ServiceNow (or similar ITSM tools) for ticket tracking, documentation, and CMDB updates· Support patching, system updates, and ensure endpoint compliance with security requirements· Coordinate with Tier 3 teams on escalations, upgrades, and major incidents· Assist with asset management, procurement support, and hardware lifecycle activities· Participate in disaster recovery (DR/COOP) exercises and provide onsite support· Perform system maintenance tasks including backups, upgrades, and recovery procedures· Provide clear communication and status updates to stakeholders and end users· Support occasional after-hours/on-call activities as needed
2026-06-17T00:00:00Z

IT Support Analyst

Olive Branch, MS
onsite
Temporary / Contract
30 - 32 USD / Hourly
Robert Half Talent Solutions is seeking an experienced IT Support Specialist to support our client in the manufacturing industry. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.The position follows a first shift schedule of 6:30 AM - 3:00 PM, Friday through Tuesday, with Wednesday and Thursday off, and requires dependability and responsiveness in a production-driven setting.Training for the first two weeks will be Monday through Friday, 8 AM - 5 PM.Key Responsibilities<ul><li>Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations</li><li>Troubleshoot and maintain Zebra label printers and related peripherals</li><li>Perform system imaging, device deployments, and updates using SCCM and/or Intune</li><li>Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH</li><li>Administer Active Directory accounts, permissions, and group policies</li><li>Deliver Tier 1–2 technical support in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul>
2026-06-16T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-05-21T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an IT Desktop Support Analyst to deliver dependable technical assistance for employees in Downtown Dallas, TX while also supporting colleagues in other domestic and international offices. This position plays a key role in maintaining a smooth end-user technology experience by resolving day-to-day issues, preparing devices for new and departing staff, and supporting meeting room technology. The ideal candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep services running efficiently. Responsibilities: End User Support<ul><li>Provide onsite support for Dallas employees and remote support for other offices</li><li>Troubleshoot hardware, software, and connectivity issues (Windows, macOS, mobile devices)</li><li>Support peripherals, printers, and standard business applications</li><li>Maintain a high level of responsiveness and professionalism</li><li>Provide conference room and AV support, including live meeting troubleshooting</li></ul>Service Desk & Incident Management<ul><li>Manage and resolve tickets using the firm’s ITSM platform</li><li>Own issues through resolution, escalating when necessary</li><li>Document solutions and maintain accurate support records</li></ul>User Lifecycle & Device Management<ul><li>Support onboarding and offboarding (device provisioning, access setup/removal)</li><li>Configure and deploy endpoints in alignment with security standards</li><li>Track and manage inventory of laptops, accessories, and equipment</li></ul>Collaboration & Improvement<ul><li>Partner with IT teams on system rollouts, upgrades, and initiatives</li><li>Identify recurring issues and contribute to process and workflow improvements</li><li>Share knowledge to ensure consistent service delivery</li></ul>
2026-06-17T00:00:00Z

IT Support Analyst

Olive Branch, MS
onsite
Temporary / Contract
30 - 32 USD / Hourly
Robert Half Talent Solutions is seeking an experienced IT Support Specialist to support our client in the manufacturing industry. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.The position follows an overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off, and requires dependability and responsiveness in a production-driven setting. Training for the first two weeks will be Monday through Friday, 8 AM - 5 PM.Key Responsibilities<ul><li>Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations</li><li>Troubleshoot and maintain Zebra label printers and related peripherals</li><li>Perform system imaging, device deployments, and updates using SCCM and/or Intune</li><li>Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH</li><li>Administer Active Directory accounts, permissions, and group policies</li><li>Deliver Tier 1–2 technical support in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul>
2026-06-16T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-22T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-06-19T00:00:00Z

EDI Analyst

Holland, MI
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for an experienced EDI Analyst to support business-critical electronic data interchange operations in Holland, Michigan. This Long-term Contract opportunity is ideal for a senior-level candidate who can work independently, provide technical guidance, and collaborate closely with leadership in an on-site environment. The role focuses on maintaining and improving EDI processes, translating business needs into technical solutions, and helping ensure reliable data exchange across partner and internal systems. Candidates with Microsoft Dynamics 365 exposure and experience in food manufacturing will be viewed favorably. Responsibilities: • Lead day-to-day EDI analysis and support activities, serving as a senior technical resource for issue resolution and process improvement. • Partner closely with management and cross-functional teams to define requirements, clarify data exchange needs, and recommend practical technical solutions. • Develop, review, and maintain technical specifications, mapping documentation, and process models to support accurate EDI transactions. • Monitor EDI workflows to identify errors, troubleshoot transaction problems, and drive timely resolution to minimize business disruption. • Support on-site collaboration with stakeholders to assess existing integrations and strengthen the reliability and efficiency of EDI operations. • Contribute expertise to ERP-related EDI work, including coordination with Microsoft Dynamics 365 environments where applicable. • Provide knowledgeable guidance on best practices for electronic data interchange design, testing, implementation, and ongoing support.
2026-06-19T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-06-01T00:00:00Z

Desktop Support Technician

Charlotte, NC
onsite
Temporary / Contract
23 - 24 USD / Hourly
Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues.</li><li>Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service</li><li>Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records.</li><li>Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary.</li><li>Install, configure, upgrade, and support Windows-based workstations and business applications.</li><li>Support user account administration and access management within Active Directory.</li><li>Assist with operating system patching, software deployments, and workstation imaging activities.</li><li>Perform hardware diagnostics, repairs, and routine maintenance on end-user devices.</li><li>Provide advanced support for Microsoft Office applications, including Outlook.</li><li>Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues.</li><li>Utilize monitoring and diagnostic tools to proactively identify and address technical concerns.</li><li>Develop and maintain technical documentation, knowledge base articles, and troubleshooting guide</li><li>Analyze recurring issues and recommend improvements to enhance system reliability and user experience.</li><li>Support deployment of new technology equipment, including setup, configuration, and delivery to end users.</li><li>Follow established security policies and contribute to the protection of organizational systems and data.</li></ul>
2026-06-08T00:00:00Z

Desktop Support Technician

Austin, TX
onsite
Temporary to Hire
22 - 26 USD / Hourly
Desktop Support Technician Onsite | Austin, TX | 6-month Contract We are looking for an experienced and self-directed Desktop Support Technician to provide hands-on technical support in Austin, Texas. This contract opportunity is ideal for someone who enjoys being the primary onsite IT presence while working closely with a broader remote support team. The position requires strong troubleshooting ability, sound judgment, and a customer-focused approach when assisting employees, including senior leadership, in a detail-oriented office environment. Responsibilities:• Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office.• Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.• Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive.• Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives.• Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests.• Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations.• Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices.• Provide occasional assistance at other company locations if business needs require travel.• Maintain reliable support coverage in the office and help create a smooth technology experience for end users.• Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource.
2026-06-22T00:00:00Z

IT Support Analyst - Level 2

Naples, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Analyst - Level 2 to provide dependable technical support for a service-focused organization in Naples, Florida. This contract-to-permanent opportunity is ideal for a detail-oriented individual who can resolve complex infrastructure, endpoint, and access-related issues across both on-premises and cloud environments. The role requires strong communication, sound technical judgment, and the ability to investigate recurring problems to deliver lasting solutions. Responsibilities: • Deliver advanced technical support for desktops, laptops, mobile devices, servers, and related systems in both local and cloud-based environments. • Diagnose escalated hardware, software, network, and operating system issues, identify underlying causes, and implement effective long-term fixes. • Administer and support authentication and access technologies, including multi-factor authentication and federation services across enterprise platforms. • Configure, deploy, and maintain user devices and enterprise technologies such as Microsoft systems, Apple devices, Android platforms, Citrix solutions, and Cisco-based tools. • Manage account access, directory services, and system configurations, including support for Active Directory and related user administration tasks. • Create and update technical documentation, support procedures, reports, and knowledge base materials to improve service consistency. • Partner with internal teams to support infrastructure improvements, system rollouts, and configuration management activities. • Contribute to structured project delivery by working within Agile-based environments and supporting technical implementations as needed.
2026-06-17T00:00:00Z

Information Security Analyst

Saratoga Springs, NY
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
Robert Half is looking for an early-career cybersecurity professional to join a manufacturing environment supporting CMMC-related initiatives. This role is hands-on and geared toward someone eager to build real-world experience in cyber within a defense-focused setting. This is an on-site position, please do not apply if you are not able to perform this position in person and on site in Saratoga Springs. What you’ll do:<ul><li>Support cybersecurity efforts in a regulated manufacturing environment</li><li>Gain hands-on experience across security controls and compliance work</li><li>Exposure to CMMC or cybersecurity in environment</li></ul>
2026-06-04T00:00:00Z

INFO SECURITY ANALYST IV

Columbia, MD
onsite
Temporary / Contract
52 - 57 USD / Hourly
Cybersecurity Test & Evaluation Engineer (FIPS / Cryptography)Employment Type: 6 month contract, Potential for Extension or Conversion Location: Columbia, MD (preferred) | Onsite/Hybrid as applicablePosition OverviewWe are seeking a Cybersecurity Test & Evaluation Engineer to support accredited testing and evaluation efforts aligned with FIPS 140 and Common Criteria standards. This role provides the opportunity to work in a hands-on lab environment, performing security testing and validation on products designed to support secure communications in highly regulated and mission-critical environments.This position is ideal for individuals with a strong foundation in cryptography, security testing, and software development, who are interested in working across a variety of technologies and contributing to high-impact security initiatives.Key Responsibilities<ul><li>Support FIPS 140 validation projects and related evaluation efforts</li><li>Perform security analysis, vulnerability testing, and system-level assessments</li><li>Conduct cryptographic and PKI testing, including algorithm validation</li><li>Evaluate products against established security standards and technology requirements</li><li>Execute physical security testing and architecture-level design analysis</li><li>Perform source code reviews to identify vulnerabilities and compliance gaps</li><li>Develop and execute test cases and automation scripts</li><li>Build and maintain test environments and supporting tools</li><li>Document and deliver technical reports and findings</li><li>Collaborate with cross-functional teams to support testing, validation, and documentation processes</li></ul>
2026-06-11T00:00:00Z

Desktop Support Specialist

Tampa, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Desktop Support Specialist to deliver both remote and on-site technical support for clients across Tampa, Florida. This contract-to-permanent position is ideal for a hands-on IT specialist who can resolve complex issues, communicate clearly with users, and build confidence as a dependable technical resource. The role supports a wide range of Microsoft environments, endpoint technologies, and network infrastructure while contributing to project work and day-to-day service excellence. Responsibilities: • Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support. • Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment. • Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions. • Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes. • Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery. • Educate end users on effective use of computers, business applications, servers, and shared network resources. • Contribute recommendations that help strengthen service offerings, support processes, and overall client experience. • Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment.
2026-06-17T00:00:00Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-22T00:00:00Z

Data Security Analyst

Chicago, IL
onsite
Temporary / Contract
79.1635 - 91.663 USD / Hourly
We are looking for a Data Security Analyst to support and strengthen email and messaging security operations for a Contract position based in Chicago, Illinois. This role focuses on protecting the organization from phishing, malware, impersonation, and other email-borne threats while improving the reliability and security of mail delivery. The ideal candidate brings deep experience with Proofpoint, hybrid messaging environments, and user-focused security practices, along with the ability to communicate clearly across technical and non-technical teams. Responsibilities: • Investigate and resolve complex email security and delivery issues, including routing failures, encryption challenges, quarantine events, and user-reported security concerns. • Review dashboards, system logs, and alert activity to identify and respond to phishing attempts, malware incidents, spoofing, and impersonation threats. • Administer and optimize Proofpoint Essentials and related integrations to maintain strong protection across the messaging environment. • Configure and maintain email security controls, including encryption settings, policy rules, and quarantine management processes. • Lead initiatives involving Proofpoint enhancements, platform updates, and rollout of new security capabilities. • Develop clear guidance and training materials for IT teams and end users on secure email practices and available protection tools. • Support security awareness efforts by helping manage phishing simulation activities and user education programs. • Collaborate with broader security operations by connecting email security insights with SIEM platforms and other enterprise security tools where applicable.
2026-06-17T00:00:00Z

Information Security Solutions Analyst

Enfield, CT
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
We are looking for an Information Security Solutions Analyst to support secure technology design and implementation in Enfield, Connecticut. This role partners with technical and business teams to evaluate new initiatives, strengthen security architecture, and help ensure systems align with organizational standards, compliance expectations, and risk objectives. The ideal candidate brings hands-on cybersecurity knowledge and contributes practical guidance across system design, deployment, governance, and operational readiness. Responsibilities: • Act as the security representative in architecture and project review discussions, providing input on proposed solutions and highlighting control requirements before implementation. • Assess business and technical initiatives to confirm alignment with security architecture, regulatory obligations, and overall enterprise risk expectations. • Perform threat modeling and security analysis for new technologies, applications, and integrations to identify exposures and recommend appropriate safeguards. • Promote secure-by-design practices throughout the system lifecycle, from initial planning and configuration through deployment, support, and retirement. • Review internal and third-party platforms for control effectiveness in areas such as encryption, patching, API protection, data handling, and incident preparedness. • Evaluate AI-enabled solutions by examining model behavior, data usage, connected systems, and control alignment with responsible security practices. • Provide oversight of system configurations, access settings, and integration points while collaborating with service providers and vendors to maintain security requirements. • Participate in change management and implementation planning to evaluate the security impact of upgrades, new deployments, and environment changes. • Support incident readiness by helping ensure logging, monitoring, and response capabilities are properly configured and by assisting with tuning security tools to improve visibility. • Create and maintain technical documentation, implementation guides, governance materials, and reporting artifacts that support audits, metrics, and leadership updates.
2026-06-15T00:00:00Z

IT Data Analyst

Grand Rapids, MI
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Data Analyst to turn complex technical data into clear insights that support performance, reliability, and user experience improvements. This role partners closely with teams across development, product, and IT to shape reporting needs and deliver meaningful analysis. Based in Grand Rapids, Michigan, the position focuses on building trusted data assets, uncovering patterns in system behavior, and helping guide informed operational decisions. Responsibilities: • Create interactive dashboards, reporting solutions, and visual summaries that translate technical metrics into actionable information for stakeholders. • Examine data sets to detect patterns, outliers, and improvement opportunities that can strengthen platform stability and end-user satisfaction. • Work with developers, product leaders, and IT partners to gather reporting needs and define accurate, useful data inputs. • Analyze infrastructure and application performance data to support monitoring efforts, resource forecasting, and capacity planning activities. • Investigate system-related issues through root cause analysis and present recommendations backed by data findings. • Uphold data quality by validating information, resolving inconsistencies, and maintaining dependable reporting across technology environments. • Contribute to predictive analytics and automation efforts that improve efficiency and enable more proactive decision-making. • Track developments in analytics platforms, programming tools, and emerging technologies to enhance reporting and analytical capabilities.
2026-06-18T00:00:00Z

Reporting Analyst

Chicago, IL
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
The salary range for this position is $100,000 - $115,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The Portfolio Data & Analytics team is responsible for ongoing portfolio company performance monitoring and analysis, FP&A and complex financial modeling, valuing the investment positions in each of the firm’s portfolio companies, and content creation and analysis supporting investor relations. The Reporting Assurance Analyst will play a critical role in ensuring the accuracy and integrity of all external investor communications, including LP emails, press releases, and quarterly investor presentations. This process entails building out supporting documentation that is easily traceable and orderly. While the primary focus will be on compliance and documentation for investor communications, the role will also support the broader functions of the Portfolio Data & Analytics team. Key Responsibilities: • Help prepare various presentations and supporting analyses for the firm’s most critical investor meetings, including the annual meeting, semi-annual advisory board meetings and investor conference calls• Ensure all external communications are accurate and compliant with regulatory standards• Develop and maintain detailed supporting documentation and tie-out work for investor communications• Collaborate with investment teams and senior leadership to verify data and content accuracy• Assist the Investor Relations team with fundraising and diligence requests from LPs and prospective LPs• Support the broader Portfolio Data & Analytics team ensure accuracy on various quarterly and ad hoc outputsOther responsibilities and opportunities: • Continually evaluate possible new technology solutions and propose process revisions to assist in data aggregation as the firm continues to expand portfolio investments in both number and complexity
2026-06-02T00:00:00Z

Systems Analyst

Jacksonville, FL
onsite
Temporary to Hire
39.5865 - 45.837 USD / Hourly
We are looking for a Systems Analyst to join a contract opportunity with permanent potential in Jacksonville, Florida. This role supports business-critical systems with an emphasis on data analysis, automation, and warehouse operations, while partnering with both technical and operational teams to improve performance and reporting. The ideal candidate brings strong experience in SQL, Python scripting, and warehouse management platforms, along with the ability to turn business needs into practical system solutions. Responsibilities: • Evaluate operational workflows and gather business needs to define effective system-based solutions. • Create and maintain SQL queries, stored procedures, and reporting outputs that support daily operations and decision-making. • Develop Python-based tools and scripts to automate recurring processes, transform data, and support integrations. • Administer and improve warehouse management system functionality to strengthen inventory control, order fulfillment, and logistics performance. • Collaborate with IT, supply chain, and business stakeholders to uncover process gaps and recommend system enhancements. • Investigate application and data issues, perform root cause analysis, and implement sustainable fixes. • Produce clear documentation for system behavior, technical configurations, workflows, and support procedures. • Assist with testing, validation, and rollout activities for system updates, enhancements, and integrated solutions.
2026-06-08T00:00:00Z

Systems Analyst

Brighton, MI
onsite
Temporary / Contract
49.4 - 57.2 USD / Hourly
We are looking for an experienced Systems Analyst to support enterprise banking applications in Brighton, Michigan. This is a Long-term Contract opportunity with a hybrid schedule that includes three days on site, focused on strengthening system performance, compliance, and continuity across critical banking platforms. The person in this role will partner with business and technical teams to deliver reliable solutions, resolve complex issues, and improve how core banking systems serve members. Responsibilities:• Evaluate business and regulatory needs and translate them into effective system solutions for complex banking environments.• Oversee the deployment, configuration, and ongoing support of core banking and related financial platforms.• Build and maintain integrations between applications using APIs, middleware, and file-driven interfaces.• Act as a senior resource for banking systems such as Fiserv, DNA, Temenos T24, Q2, and other connected platforms.• Use Oracle SQL and other query tools to investigate issues, validate data, reconcile transactions, and support reporting needs.• Guide Agile delivery activities by contributing to discovery sessions, backlog refinement, sprint planning, and defect resolution.• Coordinate software releases with vendors and internal stakeholders to reduce disruption and maintain platform stability.• Respond to production incidents, including high-severity issues, and drive timely restoration of service while identifying root causes.
2026-06-15T00:00:00Z

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