<p><strong>IT Support Analyst</strong></p><p><br></p><p><strong>Overview</strong></p><p>An organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support for end users</li><li>Troubleshoot hardware, software, connectivity, and application issues</li><li>Manage support tickets and ensure timely resolution of technical requests</li><li>Configure, deploy, and support user devices and workplace technology</li><li>Support mobile devices, collaboration tools, and productivity platforms</li><li>Assist with onboarding, offboarding, and user technology setup</li><li>Support conference room and audio/visual technologies</li><li>Document issues, solutions, and support procedures</li><li>Track recurring issues and recommend process improvements</li><li>Coordinate with internal technology teams and third-party vendors to resolve escalated issues</li><li>Participate in scheduled after-hours and on-call support rotations</li><li>Assist with inventory management, technology refresh initiatives, and software deployments</li><li>Support technology projects and operational initiatives as needed</li><li>Provide guidance and mentoring to less experienced support team members</li></ul>

<p><strong>Required Qualifications</strong></p><ul><li>4+ years of IT support, help desk, desktop support, or end-user technology experience</li><li>Experience supporting medium to large enterprise environments</li><li>Strong troubleshooting and problem-solving skills across hardware, software, and workplace technologies</li><li>Experience with Microsoft-based productivity and collaboration platforms</li><li>Familiarity with endpoint management, remote support, and device administration</li><li>Excellent customer service and communication skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Experience supporting executive and business users in a professional setting</li><li>Ability to participate in after-hours support and occasional travel, as needed</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Bachelor&#39;s degree or equivalent professional experience</li><li>Experience supporting collaboration, conferencing, and workplace technology platforms</li><li>Knowledge of identity management, endpoint administration, and systems support</li><li>Experience with device lifecycle management and technology deployments</li><li>Exposure to infrastructure, networking, or cloud-support environments</li></ul><p><strong>Benefits</strong></p><p>Comprehensive benefits package including medical, dental, vision, retirement programs, paid time off, professional development opportunities, and additional employee perks.</p>

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