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153 results for Help Desk Analyst I jobs

Help Desk Analyst I

Wappingers Falls, NY
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Help Desk Analyst I to join a team in a contract-to-permanent role. This role supports end users across desktop, server, and productivity environments, while delivering responsive technical assistance and a high standard of customer care. The ideal candidate brings strong troubleshooting ability, communicates clearly with both technical and non-technical users, and works effectively in a collaborative support setting. Responsibilities: • Provide day-to-day technical support for Windows-based PCs, desktop hardware, and related workstation issues for end users. • Troubleshoot and resolve incidents involving Microsoft 365 applications, antivirus software, malware concerns, and general access or performance problems. • Support both PC and Mac environments, ensuring users receive timely assistance across multiple platforms. • Monitor, update, and manage service requests through a ticketing system, maintaining accurate documentation and follow-through on open issues. • Assist with administration and support activities for Windows Server, Exchange Server, and Terminal Server environments as needed. • Work closely with team members to diagnose recurring technical problems, escalate complex issues appropriately, and improve service delivery. • Help maintain and support core office technologies, including desktop equipment, PC hardware, and PBX/PABX-related user support when required. • Contribute to basic network and security troubleshooting, including support related to routers, firewalls, and endpoint protection tools when applicable.
2026-09-11T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-09-08T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-09-08T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions. Responsibilities: • Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system. • Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support. • Assist users with password resets, account access, and permission-related requests through Active Directory. • Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed. • Provide clear guidance to end users on resolving common technical issues and using supported systems effectively. • Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.
2026-09-08T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help. Responsibilities: • Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users. • Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Troubleshoot common workstation and system issues using a structured, customer-focused support approach. • Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations. • Maintain accurate support records to help improve issue resolution and service quality over time.
2026-09-08T00:00:00Z

Help Desk Analyst

Windsor Mill, MD
onsite
Temporary / Contract
24 - 33 USD / Hourly
Help Desk Technician I/IILocation: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.contract to hire • This position requires a person be physically fit and mentally alert. There may be a need for standing,walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.• This job has an inherent amount of physical and mental stress. All candidates must be prepared forand capable of adapting to such conditions.• This person must be literate in English and reasonably skilled in math.• This person must have excellent problem solving and troubleshooting skills.• This person must have a detail-oriented approach to tasks• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Teammembers. This person must have a customer service-oriented attitude.• This person will install, configure, and troubleshoot hardware and software.• This person will assist with new hire onboarding account setup and change requests as needed.• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.• This person will coordinate break/fix work with company vendors including deliveries and installs.• This person will manage IT projects as needed and assist with departmental projects.• Other requirements to ensure success in this role include:o A+/Net+/Microsoft certifications strongly preferredo Basic knowledge of LAN/WAN networks and TCP/IIP troubleshootingo Strong reading, writing and verbal communication skillso 3+ years IT experience including supporting a Microsoft Windows environmento Experience with Microsoft 365 including Sharepoint and Teamo The ability to communicate and work with all levels of staff who possess varying degrees oftechnical skills.
2026-08-21T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
22 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience. Responsibilities: • Provide first-line technical support for hardware, software, and access-related issues submitted by end users. • Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems. • Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation. • Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory. • Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed. • Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines. • Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up. • Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.
2026-09-08T00:00:00Z

Service Desk Analyst I

Fort Worth, TX
onsite
Temporary / Contract
19 - 22 USD / Hourly
The Service Desk Analyst provides first-level technical support to employees across retail store locations and corporate offices. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues while delivering excellent customer service and minimizing business disruptions. Responsibilities:<ul><li>Provide technical support for desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft Office, Microsoft 365 (O365), Windows operating systems, antivirus software, and VPN connectivity.</li><li>Assist employees with password resets, user account management, and basic software support.</li><li>Support and troubleshoot Point-of-Sale (POS) systems used in pawn store operations.</li><li>Diagnose and resolve basic network connectivity issues and escalate complex problems when necessary.</li><li>Provide remote support to store employees and corporate staff.</li><li>Install, configure, and maintain computer hardware and software.</li><li>Document incidents, service requests, and resolutions within the ticketing system.</li><li>Follow established IT procedures and service level expectations.</li></ul>
2026-09-09T00:00:00Z

Service Desk Analyst I

Barefoot Beach, FL
onsite
Temporary / Contract
23 - 27 USD / Hourly
Full-time, on-site position in Bonita Springs, FL.This position would be a 10am-7pm shift M-F.Interviews are actively being scheduled - APPLY NOW! Day in the life:<ul><li>Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)</li><li>Support ~30–35 calls per day (team handles ~250/day total)</li><li>Troubleshoot and resolve issues across: Workstations, Mobile devices, Proprietary software, Printers</li><li>Assist with tasks such as:, Password resets and account unlocks (Active Directory – light use), Email signature updates, Access requests, Break/fix troubleshooting</li><li>Escalate complex issues to L2 team as needed</li><li>Follow structured troubleshooting processes to identify and resolve issues efficiently</li></ul>Environment/Team:<ul><li>Team of 6 currently, adding 1 more L1</li><li>2 L2 technicians handle escalations and callbacks</li><li>High-volume support environment (heavier Mondays, lighter Fridays)</li></ul>
2026-08-27T00:00:00Z

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-09-10T00:00:00Z

Help Desk Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
18.2115 - 21.087 USD / Hourly
We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support experience with strong analytical thinking and careful documentation practices. The role focuses on resolving service desk issues, identifying underlying causes of recurring problems, and turning technical findings into clear updates that support business decisions. Responsibilities: • Resolve incoming help desk requests by troubleshooting technical issues, documenting findings, and delivering timely support to end users. • Investigate recurring incidents to determine underlying causes and recommend practical corrective actions that reduce repeat issues. • Review technical information and support data to identify trends, exceptions, and opportunities for service improvement. • Maintain accurate ticket records, support notes, and written procedures to ensure clear communication across teams. • Use Excel and data visualization tools to organize large volumes of information and present meaningful insights. • Partner with internal teams, customers, and external contacts to clarify issues, share updates, and support effective problem resolution. • Manage multiple assignments in a fast-paced environment while adjusting priorities based on business needs and ticket volume. • Contribute to a collaborative support environment while also working independently to move issues forward with minimal oversight.
2026-09-09T00:00:00Z

Service Desk Analyst

Washington, DC
onsite
Temporary / Contract
23 - 37 USD / Hourly
Shift Time: During training; shift will be 8:30am-5:30pm, after training; shift will be 11:00am-7:00pm Position: Service Desk AnalystType: Contract to Hire; potential conversion to permanent after 6 monthsSchedule: 5 days a week on siteLocation: Washington DCStart Date: ASAP <ul><li>Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.</li><li>Exhibiting ownership and timely resolution of all incident tickets and change orders.</li><li>Interacting directly with other IT groups to determine the proper remediation for an issue.</li><li>Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.</li><li>SERVICE DESK SPECIFIC EXPERIENCE NEEDED</li></ul>Qualifications:<ul><li>Minimum of one year of experience in end-user support.</li><li>Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.</li><li>Two-year college degree preferred. Equivalent experience will be considered.</li><li>Strong communication and interpersonal skills.</li><li>Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.</li><li>Technical experience configuring and supporting workstations, laptops, printers, and related equipment.</li><li>Exceptional client service, both internal and external.</li><li>Flexibility to work additional shifts as needed.</li></ul>
2026-08-24T00:00:00Z

Help Desk/Desktop Support Analyst

Taylor, MI
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support, managing service requests effectively, and maintaining reliable workstation and printer performance across the environment. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and hands-on experience supporting Windows-based systems and enterprise ticket queues. Responsibilities: • Support the rollout and day-to-day use of an IT ticketing platform, ensuring requests are entered accurately and tracked from intake through closure. • Review incoming incidents and service requests, assign appropriate priority levels, and route issues based on urgency and business impact. • Resolve common technical problems during the initial user contact whenever possible, while forwarding more complex matters to advanced support teams when necessary. • Keep users informed with timely updates, clear status communication, and appropriate follow-up throughout the support process. • Monitor and organize the service queue to maintain response commitments and drive prompt issue resolution. • Install, configure, and troubleshoot network-connected printers and Zebra label printers used in operational settings. • Administer print queues and drivers, and address output or connectivity issues affecting shared printing services. • Diagnose and correct label formatting or template problems within Bartender and related production software. • Prepare, image, deploy, and refresh desktop and laptop systems, including operating system updates, patching, and standard configuration tasks. • Investigate and resolve Windows operating system issues, application errors, peripheral problems, and basic hardware faults for end users.
2026-09-11T00:00:00Z

Help Desk/Desktop Support Analyst

Fletcher, NC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment. Responsibilities:• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Bow, NH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide day-to-day technical support for users across multiple sites. This contract position is ideal for an IT specialist who enjoys resolving issues quickly, maintaining dependable systems, and helping employees work effectively with a wide range of technologies. The role combines hands-on desktop support, device management, and basic infrastructure troubleshooting in a fast-paced environment. Responsibilities: • Deliver first-level technical assistance for desktops, laptops, applications, printers, and connectivity issues, ensuring timely resolution of service requests. • Prepare, image, configure, and deploy Windows, macOS, ChromeOS, and mobile devices for new and existing users. • Investigate wired and wireless network problems by identifying issues related to endpoints, cabling, and switch connectivity. • Perform routine system upkeep, including software installations, operating system updates, patching, and preventive maintenance activities. • Track hardware assets, service history, and device status to support accurate inventory management and lifecycle planning. • Partner with senior IT team members on server, network, and infrastructure-related tasks as needed. • Assist with technology rollouts, equipment upgrades, testing efforts, and other IT initiatives across the organization. • Create user-friendly documentation and provide guidance that helps employees better understand supported systems and tools.
2026-09-11T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity. Responsibilities: • Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity. • Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform. • Perform routine user account support, including password resets and unlocking accounts within Active Directory. • Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems. • Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns. • Assist with multi-factor authentication issues and help users regain secure access to business applications. • Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
2026-09-08T00:00:00Z

Help Desk/Desktop Support Analyst

Beloit, WI
onsite
Temporary to Hire
24.738 - 28.644 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical support for end users in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, supporting walk-up requests, and keeping workstation environments running smoothly. The role calls for a hands-on, detail-oriented individual who can balance customer service with strong troubleshooting skills across desktop systems, printers, and core Microsoft technologies. Responsibilities: • Deliver in-person technical assistance for employees by addressing walk-up support needs and resolving desktop-related issues in a timely manner. • Diagnose and correct hardware, software, and operating system problems across Windows-based computers and peripheral devices. • Prepare, configure, and deploy desktop and laptop systems for new and existing users, including imaging and workstation setup. • Support Zebra printer functionality by identifying issues, troubleshooting problems, and coordinating solutions to minimize downtime. • Manage incoming service desk requests, document work performed, and provide updates through the ticketing process. • Administer basic user account and access tasks within Active Directory as part of end-user support activities. • Assist with Microsoft Office 365 support by resolving common application, access, and configuration concerns. • Maintain organized workstation standards and ensure devices are properly configured for business use.
2026-09-10T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive IT support for users and serve as a key escalation point for more advanced technical issues in Sandy, UT. This role combines hands-on troubleshooting with customer-focused service, supporting desktop, network, server, and cloud-based environments while helping maintain efficient service desk operations. The ideal candidate is comfortable working independently, prioritizing competing requests, and partnering with internal teams and client contacts to resolve problems effectively. Responsibilities:• Address escalated service requests from frontline support staff and drive timely resolution of more complex technical problems.• Troubleshoot desktop, server, network, and virtual environment issues, escalating specialized matters to the appropriate technical teams when needed.• Provide direct assistance to end users and client-side IT contacts, both remotely and on site, to restore productivity and system access.• Perform routine software or hardware setup tasks and support day-to-day operations across Microsoft-based environments.• Maintain accurate ticket updates, service records, and troubleshooting documentation to ensure clear tracking of support activity.• Create user guidance, deliver practical training, and prepare support materials when employees need help with equipment or applications.• Review service desk incidents and requests to help improve response times, identify service concerns, and support a high standard of customer care.• Monitor logs, server health, security-related alerts, and special services to detect issues early and apply corrective actions as appropriate.• Contribute to process improvements, collaborate across teams on technical changes, and support the mentoring of Tier 1 analysts.• Participate in urgent or after-hours response when critical incidents require immediate technical support.
2026-09-11T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, CA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for both IT and operational technology environments in Wilmington, California. This contract position is ideal for someone who enjoys solving end-user issues onsite, maintaining reliable workstation performance, and supporting day-to-day business operations in a logistics setting. The role will work across common enterprise tools and endpoint technologies while delivering responsive service and practical solutions. Responsibilities: • Deliver onsite desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner. • Troubleshoot Windows-based devices and user environments to restore productivity and maintain stable day-to-day operations. • Support both IT and operational technology equipment, helping ensure systems used across the facility remain functional and dependable. • Manage and update service requests through the ticketing system, documenting issues clearly and tracking progress through resolution. • Configure, deploy, and maintain Dell computers and related peripherals for new and existing users. • Administer user accounts, permissions, and basic access support within Active Directory and associated endpoint management tools. • Provide support for Google Workspace applications and assist users with common collaboration, email, and productivity issues. • Use Intune and other management platforms to assist with device setup, policy application, and endpoint support activities.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Palo Alto, CA
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users. • Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns. • Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory. • Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users. • Escalate more complex incidents when needed while maintaining ownership of issues through completion. • Assist with workstation setup, software installation, and general configuration to support daily business operations. • Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users.
2026-08-27T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-09-03T00:00:00Z

Help Desk/Desktop Support Analyst

Melbourne, FL
onsite
Temporary to Hire
34.8365 - 40.337 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team supporting modern workplace technologies. This contract-to-permanent position is ideal for someone who enjoys resolving advanced user and infrastructure issues while helping improve hybrid IT environments. The role works across Microsoft 365, Windows systems, identity tools, endpoint management, and core network technologies to deliver reliable support for business operations. Responsibilities: • Act as the primary escalation point for higher-level service desk incidents, driving timely resolution of complex technical problems. • Support and administer core Microsoft 365 services, including collaboration, email, file sharing, and productivity platforms. • Manage identity and access controls through Microsoft Entra ID, multifactor authentication, and conditional access policies. • Maintain endpoint administration solutions such as Microsoft Intune and Windows Autopilot, including device compliance and configuration standards. • Provide support for endpoint protection and security tools, helping safeguard user devices and business data. • Administer Windows Server-based environments, including Active Directory, Group Policy, virtualization, and shared resource services. • Troubleshoot connectivity and infrastructure issues involving firewalls, VPN access, wireless networks, and related network components. • Deliver remote and onsite support for desktops, servers, cloud platforms, and other business-critical technology systems. • Contribute to onboarding efforts, environment assessments, migration activities, and broader infrastructure enhancement projects. • Record technical work clearly in ticketing and documentation systems and collaborate with engineers and architects on more advanced incidents.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Newberry, SC
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable desktop performance, and delivering responsive technical assistance. The person in this role will provide hands-on support for Microsoft Windows systems, user access needs, and service desk requests while helping keep workplace technology running smoothly. Responsibilities:• Deliver front-line technical support for desktop, laptop, and peripheral issues reported by employees across the site.• Investigate and resolve Microsoft Windows 11 problems related to performance, access, software functionality, and general usability.• Manage incoming service desk requests, document work performed, and provide timely updates through the ticketing process.• Create, modify, and disable user accounts and permissions within Active Directory based on business needs.• Diagnose routine hardware and software issues and apply practical solutions to restore productivity quickly.• Set up, configure, and maintain end-user workstations to ensure consistent operation and compliance with support standards.• Escalate more complex incidents when necessary while coordinating with internal teams to drive issue resolution.• Assist with technical changes, deployments, or support activities tied to desktop environment updates when required.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
26.6 - 30.8 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience. Responsibilities:• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Ponca City, OK
onsite
Permanent / Full Time
50000 - 59000 USD / Yearly
A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities! Responsibilities: • Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues • Troubleshoot hardware, software, Microsoft 365, login, and account-access problems • Set up and deploy computers, peripherals, and mobile devices • Manage help desk tickets and document support activity • Assist with employee onboarding, including equipment setup and user access • Escalate more complex issues to senior IT staff
2026-09-08T00:00:00Z