165 results for Help Desk Analyst I jobs

Help Desk Analyst I

Herndon, VA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations. Responsibilities: • Respond to and resolve day-to-day technical support requests, including hardware and software-related issues. • Troubleshoot Wi-Fi connectivity problems and provide efficient solutions. • Manage password resets and assist users with account recovery. • Perform light Active Directory tasks, such as user account modifications. • Triage and escalate complex tickets to higher-level support teams. • Maintain detailed records of support activities and ticket resolutions. • Assist in diagnosing and resolving basic networking issues. • Provide exceptional customer service while addressing user concerns. • Identify recurring issues and suggest improvements to prevent future occurrences. • Collaborate with team members to ensure seamless IT operations across the organization.
2026-02-26T00:00:00Z

Help Desk Analyst I

Alameda, CA
onsite
Temporary
28 - 30 USD / Hourly
We are looking for a skilled Help Desk Analyst I to join our team in Alameda, California. This Help Desk Analyst I long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Help Desk Analyst I candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Help Desk Analyst I role is for a long term contract and is an onsite position out of Almeda, Ca. Responsibilities:• Provide technical support for Android devices, Apple products, and other hardware systems.• Manage Active Directory accounts and permissions to ensure secure access.• Configure and deploy EO/IR systems to meet operational requirements.• Perform database management tasks, including updates and maintenance.• Assist with hardware installations and configuration management processes.• Support software deployments and ensure compatibility across systems.• Deliver prompt and effective solutions to end-user concerns.• Document technical procedures and resolutions to maintain a knowledge base.• Collaborate with team members to improve system efficiency and reliability.
2026-03-02T00:00:00Z

Help Desk Analyst I

Oklahoma City, OK
onsite
Temporary
19 - 22 USD / Hourly
Oklahoma City, OK – Ongoing Project** Position Overview We are seeking a reliable and customer‑focused Helpdesk Support Technician (Level 1–2) to provide onsite technical assistance for an ongoing project in Oklahoma City. The ideal candidate will have hands-on experience supporting end users in a Windows-based environment, managing service requests through a ticketing system, and delivering prompt, detail oriented customer service. Key Responsibilities Provide onsite technical support for desktops, laptops, printers, and peripheral devices. Troubleshoot and resolve issues related to: Windows OS (Windows 10/11) Microsoft 365 applications Network connectivity Hardware performance User account and access management (Active Directory) Log, track, and resolve support tickets using an internal IT ticketing system (ServiceNow, Jira, Freshservice, or similar). Assist with new user onboarding, workstation setup, and device configurations. Support end users with software installations, updates, and general technical guidance. Escalate complex issues to Level 3/System Admin teams when required. Maintain documentation for troubleshooting steps, technical procedures, and asset records. Deliver excellent customer service with strong communication skills for in‑person support.
2026-02-27T00:00:00Z

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
22 - 24 USD / Hourly
***100% onsite in Minnetonka, MN*** Robert Half has a client looking to add to their team on account of their growth! This client is a managed service provider and handles IT support for their clients running traditional Windows environments. This role works supporting a variety of clients remotely on their service desk based out of Minnetonka. Position Responsibilities: • Take initial telephone inquiries and troubleshoot hardware, software, or network problems • Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly • Document all customer interaction with high attention to detail and accuracy • Update all tickets according to Service Level Agreements (SLA) • Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management • Recognize and escalate more difficult problems • Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements • Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy • Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities. • Maintain detail oriented, quality interactions with customers at all times • Work as an effective team member with the team, partners and internal staff • Other duties as assigned What You Bring: • Experience in a technical support or customer service role preferred • Bachelor’s degree, technical degree or certifications preferred • Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies • Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware • efficient, self-starting mentality with value placed on integrity • Ability to work as an effective team member with the team, partners and internal staff • Strong English communication skills, both written and verbal • Ability and desire to learn new technologies as mutually defined • Ability to prioritize multiple tasks, anticipate situations, and take quick action • Typing speed of 40 words per minute or faster Physical Demands: • This position requires sitting at a computer for extended periods of time and some light lifting as needed Work Environment: • While performing the duties of this position, the employee will be required to work in a standard office setting ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS
2026-03-05T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. In this role, you will assist with technical support, equipment upgrades, and troubleshooting tasks. This is a long-term contract position ideal for individuals with a strong foundation in technology and a passion for problem-solving. Responsibilities: • Provide hands-on technical support for equipment setups, swaps, and upgrades. • Perform troubleshooting and maintenance for Chromebooks, PCs, and related devices. • Conduct equipment refreshes to ensure systems are up-to-date and operating efficiently. • Assist users with hardware and software issues, delivering clear and effective solutions. • Maintain accurate documentation of technical support activities and resolutions. • Collaborate with team members to identify and implement process improvements. • Ensure all workstations are configured and functioning according to company standards. • Respond promptly to technical inquiries and deliver exceptional customer service. • Test and verify the functionality of updated or replaced equipment. • Stay informed about emerging technologies to enhance support capabilities.
2026-03-12T00:00:00Z

Help Desk Analyst

Dallas, TX
onsite
Permanent
45000 - 50000 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: • Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications. • Troubleshoot and resolve login issues, password resets, and account access problems. • Document all technical issues, resolutions, and processes in the ticketing system for future reference. • Escalate complex issues to higher-level support teams following established protocols. • Monitor system alerts and notifications, ensuring prompt response and escalation when necessary. • Deliver exceptional customer service by maintaining clear communication and timely resolution of issues. • Assist with onboarding processes, including account creation and access provisioning. • Collaborate with team members to ensure efficient ticket management and workflow. • Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.
2026-03-11T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Respond promptly to service desk tickets, ensuring timely resolution of technical issues. • Provide support for Windows systems, including installation, updates, and troubleshooting. • Manage and maintain Active Directory accounts, including user access and permissions. • Diagnose and resolve basic technical problems related to hardware, software, and network connectivity. • Assist end-users with Windows 10 issues, ensuring efficient and effective solutions. • Document and track support requests to maintain accurate records and improve service delivery. • Collaborate with team members to identify and implement improvements in support processes. • Offer guidance and training to users on system functionalities and best practices. • Escalate complex issues to higher-level support teams when necessary. • Monitor system performance and proactively address potential problems.
2026-03-11T00:00:00Z

Help Desk Analyst

Mount Pleasant, SC
onsite
Temporary
26 - 29 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in Mt. Pleasant, South Carolina. This is a long-term contract position offering an excellent opportunity to provide technical support and assistance in a dynamic environment. The role requires a proactive individual who is comfortable working both independently and collaboratively to address a variety of IT challenges. Responsibilities:• Provide on-site and remote technical support for desktop systems, printers, Active Directory, and networking issues.• Troubleshoot and resolve hardware, software, and printer-related problems effectively.• Manage and prioritize service desk tickets, ensuring timely resolution of technical issues.• Perform regular field visits to remote terminals, supporting equipment and systems on-site.• Collaborate with team members to address IT concerns and improve operational efficiency.• Handle basic networking troubleshooting tasks, ensuring system connectivity and performance.• Maintain and update documentation related to IT processes and solutions.• Support end-users by delivering clear instructions and guidance on technical matters.• Conduct equipment inspections that may require climbing stairs or working at heights.
2026-02-13T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical expertise and support to ensure seamless operation across various devices and systems. This is a long-term contract position that offers an excellent opportunity to work with cutting-edge technologies and deliver exceptional customer service. Responsibilities: • Provide technical support for Mac computers, Apple devices, and associated hardware. • Manage and configure devices using MDM technologies such as Jamf Pro. • Administer user accounts and permissions via tools like Okta. • Troubleshoot and resolve issues related to computer hardware, software, and audio-visual systems. • Ensure proper setup and maintenance of devices through configuration management. • Assist with deployment and management of Rippling software. • Collaborate with team members to identify and address technical challenges. • Deliver timely and effective solutions to enhance user experience. • Document and track support requests to maintain accurate records. • Stay updated on emerging technologies to improve support services.
2026-03-13T00:00:00Z

Help Desk Analyst

Mount Olive, NC
onsite
Temporary
0 - 0 USD / Yearly
Our client is seeking an IT Support Technician to provide day‑to‑day technical support across laptops, desktops, user accounts, and core productivity tools. This role focuses on resolving Tier 1/2 issues, supporting Microsoft 365, and ensuring smooth operation of conference rooms and collaboration technology.What You’ll Do<ul><li>Troubleshoot laptop/desktop issues, performance problems, and basic hardware failures</li><li>Resolve email and Outlook-related issues</li><li>Manage user accounts, passwords, and permissions in O365 and Active Directory</li><li>Support connectivity issues including Wi‑Fi, VPN, and basic network troubleshooting</li><li>Assist with conference room technology, including AV equipment and meeting setups</li><li>Support SharePoint access and basic collaboration issues</li><li>Provide onsite support in Mount Olive, NC as needed</li></ul>
2026-02-18T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: • Respond promptly to service desk tickets, providing effective solutions to address user concerns. • Manage and maintain Active Directory accounts, including user access and permissions. • Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10. • Provide guidance and support to users experiencing basic IT problems. • Document and track all support activities to ensure accurate reporting and follow-up. • Collaborate with team members to improve processes and streamline IT support. • Conduct routine system checks to identify and prevent potential issues. • Ensure excellent customer service by communicating effectively with end-users. • Assist in the setup and configuration of new hardware and software as needed.
2026-03-03T00:00:00Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We’re looking for a Help Desk Analyst to serve as the first point of contact for internal technical support. You’ll handle incoming tickets, resolve common issues, and provide excellent customer service across the organization.What You’ll Do:<ul><li>Respond to tickets, calls, and chat-based support requests</li><li>Resolve password resets, account issues, and software troubleshooting</li><li>Support PCs, laptops, mobile devices, and office equipment</li><li>Guide users through basic troubleshooting steps</li><li>Document solutions and maintain knowledge-base articles</li><li>Escalate issues that require specialized support</li></ul>
2026-02-27T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-03-03T00:00:00Z

Help Desk Analyst II

Sacramento, CA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a skilled Help Desk Analyst II to join our team in Sacramento, California. In this long-term contract role, you will provide technical support for various systems and applications, ensuring smooth operations and resolving issues efficiently. This position requires on-site work in a secure environment, with adherence to safety protocols. Responsibilities: • Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications. • Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed. • Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners. • Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols. • Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday. • Assist with the setup, configuration, and maintenance of PC desktops and workstations. • Deliver training and guidance to users on court-specific applications and tools. • Collaborate with team members to optimize system performance and minimize downtime. • Conduct regular checks and updates to ensure systems are running efficiently. • Provide documentation and reports on technical issues and resolutions.
2026-03-12T00:00:00Z

Help Desk Analyst II

Norristown, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply. Responsibilities: • Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently. • Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals. • Offer guidance and troubleshooting for Office 365 applications to enhance user experience. • Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance. • Set up and support audio-visual systems in corporate environments. • Maintain accurate asset management records for mobile devices, desktops, and laptops. • Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups. • Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively. • Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records. • Participate in project tasks and provide suggestions to improve processes and workflows.
2026-03-10T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary
20 - 30 USD / Hourly
We are proactively building a network of Help Desk Technicians for upcoming contract opportunities with our clients. These roles support internal employees and business systems by resolving technical issues, assisting with hardware and software troubleshooting, and ensuring users can stay productive. This position is ideal for individuals early in their IT careers who enjoy problem-solving, supporting users, and gaining experience across enterprise technology environments.Key Responsibilities<ul><li>Provide first-level technical support for users experiencing hardware, software, or system issues</li><li>Troubleshoot and resolve basic IT incidents including workstation, password, access, and connectivity issues</li><li>Document support tickets and resolutions within the ticketing system</li><li>Escalate complex technical issues to Tier 2 or infrastructure teams when necessary</li><li>Assist with onboarding tasks including workstation setup and user account provisioning</li><li>Maintain a high level of customer service while supporting employees across the organization</li></ul>
2026-03-11T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary
20 - 30 USD / Hourly
We’re looking for a motivated Help Desk I Support Technician who enjoys solving problems, helping users, and building a strong foundation in IT support. This is a great opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment.What You’ll Do<ul><li>Respond to incoming support tickets (hardware, software, connectivity)</li><li>Troubleshoot Windows desktops/laptops and common business applications</li><li>Assist with password resets and user account support (Active Directory)</li><li>Support printers, peripherals, and basic networking issues</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Document resolutions clearly in the ticketing system</li><li>Provide friendly, professional customer service via phone, email, and cha</li></ul>
2026-02-23T00:00:00Z

Service Desk Analyst

Philadelphia, PA
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a Service Desk Analyst to join our team in Philadelphia, Pennsylvania. This role requires a proactive individual who can diagnose and resolve software issues while delivering exceptional customer service. The ideal candidate will manage technical inquiries, prioritize tasks effectively, and ensure smooth communication across all levels of the organization. Responsibilities: • Respond to and diagnose software issues through direct communication with clients and staff. • Research and resolve system problems, escalating complex cases to senior support staff. • Provide immediate solutions to straightforward technical issues. • Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily. • Communicate effectively with employees across various levels of the organization. • Maintain detailed records of issues and solutions within service desk ticketing systems. • Collaborate with team members to ensure efficient problem resolution. • Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting. • Uphold confidentiality and high ethical standards while working under pressure. • Adapt to flexible schedules and occasional overtime, including evenings and weekends.
2026-02-24T00:00:00Z

Help Desk Analyst - Tier II

Charlotte, NC
onsite
Temporary
30 - 40 USD / Hourly
We are proactively connecting with experienced Tier 2 Help Desk Technicians for upcoming contract opportunities. These roles support complex technical issues, mentor junior technicians, and act as a key escalation point within the IT support structure.This role is ideal for IT professionals who enjoy deeper troubleshooting, systems support and working across multiple technologies in enterprise environments.Key Responsibilities<ul><li>Serve as an escalation point for complex technical issues from Tier 1 support</li><li>Troubleshoot advanced hardware, software, and system connectivity issues</li><li>Support workstation environments, user access management, and system configurations</li><li>Investigate recurring incidents and recommend process or technical improvements</li><li>Assist with onboarding/offboarding processes including system access and device configuration</li><li>Collaborate with infrastructure and engineering teams to resolve system-level issues</li></ul>
2026-03-11T00:00:00Z

Help Desk/Desktop Support Analyst

Montgomery, IL
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a contract basis in Montgomery, Illinois. This role involves providing technical assistance to both warehouse and office users, ensuring seamless IT operations. The ideal candidate will have a strong background in user support across various levels and expertise in hardware, networking, and software troubleshooting. Responsibilities: • Deliver technical support for employees in both office and warehouse settings, addressing hardware, software, and network-related issues. • Respond promptly to user IT requests, logging and managing them through the ticketing system. • Configure and troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and network devices. • Administer and resolve basic issues with Microsoft 365, ensuring smooth functionality. • Order and set up IT equipment for end users, maintaining accurate inventory records. • Create and update technical documentation to assist users and improve IT processes. • Promote cyber security best practices among users, ensuring adherence to company policies. • Provide expertise in warehouse systems, including packing, labeling, and printing equipment. • Collaborate with team members to resolve complex IT issues and improve system performance. • Support additional technologies such as Axis Camera Station, EnGenius WiFi access points, and Synology systems when needed.
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in New York, New York. As part of this long-term contract position, you will play a vital role in ensuring seamless IT support and troubleshooting for our organization. This role is ideal for someone with a strong technical background and excellent problem-solving skills. Responsibilities: • Provide first-level technical support to users by addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently while maintaining timely communication with end-users. • Perform basic troubleshooting for Windows environments, identifying and resolving technical problems. • Administer and maintain Active Directory, including user account setups and modifications. • Assist with the installation, configuration, and updates of Windows 10 operating systems. • Ensure the proper functioning of IT systems by monitoring performance and implementing necessary fixes. • Document and track all support activities to maintain accurate records and improve processes. • Collaborate with team members to escalate and resolve complex technical issues. • Deliver exceptional customer service by providing clear guidance and support to users. • Maintain compliance with organizational IT policies and procedures.
2026-03-11T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, DE
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards. Responsibilities: • Configure, deploy, and update mobile devices to support organizational needs. • Enforce security policies and ensure compliance across all mobile platforms. • Provide technical troubleshooting and support for mobile device issues. • Monitor device usage and performance, generating reports to inform decision-making. • Develop and deliver user training materials and documentation on mobile device usage. • Procure and manage inventory for mobile devices and related equipment. • Stay informed on the latest iOS and Android enterprise features and industry trends. • Manage relationships with third-party vendors, ensuring service level agreements are met.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service. Responsibilities: • Provide technical support to resolve hardware, software, and network-related issues for users. • Manage and maintain Active Directory accounts, including creating, modifying, and disabling users. • Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance. • Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken. • Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals. • Collaborate with team members to identify and implement improvements to IT processes. • Deliver exceptional customer service by addressing user concerns and providing clear guidance. • Monitor system performance and report any potential issues to the appropriate teams. • Ensure compliance with organizational IT policies and procedures. • Support the installation and updates of software applications while minimizing disruptions to users.
2026-03-09T00:00:00Z

Help Desk/Desktop Support Analyst

Campbell, CA
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms. Responsibilities: • Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware. • Manage and maintain Active Directory accounts, ensuring proper permissions and access levels. • Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems. • Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity. • Configure and deploy computers for users, including both Windows and macOS operating systems. • Handle service desk tickets, prioritizing and addressing user requests promptly. • Assist with basic networking and server-related tasks to ensure system reliability. • Utilize mobile device management systems to oversee and administer user devices. • Deliver support to both in-office and remote users, ensuring consistent service and communication. • Provide guidance and training to users to enhance their understanding and utilization of technology tools.
2026-03-05T00:00:00Z