Add your latest resume to match with open positions.

134 results for Help Desk Analyst I jobs

Help Desk Analyst I

Coconut Creek, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a motivated Help Desk Analyst I to provide frontline technical assistance for employees in Coconut Creek, Florida. This Long-term Contract opportunity is well suited for someone who enjoys solving everyday technology issues, delivering responsive support, and building a strong foundation in IT operations. The role supports users across hardware, software, mobile, and network-related needs while maintaining a high standard of service and clear documentation. Responsibilities: • Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices. • Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner. • Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history. • Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned. • Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details. • Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology. • Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met. • Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance.
2026-04-30T00:00:00Z

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-04-30T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-05-12T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Monday to Friday 8am-4:30pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-05-12T00:00:00Z

Help Desk Analyst

Eagan, MN
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
Help Desk Analyst to provide technical support and resolve hardware, software, and system-related issues in a timely manner. This role will troubleshoot desktops, laptops, printers, mobile devices, and common business applications while delivering excellent customer service. The Help Desk Analyst will respond to support tickets, document resolutions, and escalate more complex technical issues when necessary. Experience with Windows environments, Microsoft 365, Active Directory, and remote support tools. Strong communication skills, problem-solving abilities, and the ability to prioritize multiple requests are essential for success in this role.
2026-05-21T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency. Responsibilities:• Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues.• Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up.• Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately.• Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures.• Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes.• Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management.• Participate in initial training and complete required access setup during the designated onboarding schedule.• Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution.
2026-05-19T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 9am-5:30pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.Responsibilities:• Provide first-line technical assistance for hardware, software, and access-related issues reported by end users.• Investigate and resolve problems within Microsoft Windows and Windows 10 environments using sound troubleshooting practices.• Manage incoming service desk tickets by documenting issues clearly, prioritizing requests, and following through to completion.• Support user account administration tasks such as password resets, access updates, and directory-based account maintenance in Active Directory.• Escalate more complex incidents when needed while maintaining communication with users on status and next steps.• Track recurring issues and contribute helpful documentation or guidance to improve support efficiency.• Assist with desktop-related setup, configuration, and routine maintenance to ensure reliable day-to-day operations.
2026-05-12T00:00:00Z

Service Desk Analyst I

Grand Prairie, TX
onsite
Temporary to Hire
17 - 21 USD / Hourly
We are looking for an Service Desk Analyst I to join a construction-focused organization in Grand Prairie, Texas. This contract opportunity with potential for a long-term role is ideal for someone who enjoys solving technical issues, assisting users with day-to-day technology needs, and delivering dependable service in a fast-paced environment. The person in this role will provide frontline support for internal and external users while helping maintain a smooth and productive technology experience. Responsibilities:• Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues.• Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution.• Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation.• Escalate more complex incidents when needed while maintaining communication with users on status and next steps.• Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly.• Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications.• Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality.• Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency.
2026-05-14T00:00:00Z

Help Desk Analyst II

Madison, WI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments. Responsibilities: • Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications. • Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices. • Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution. • Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns. • Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use. • Assist with account and access-related tasks in Active Directory, including routine updates and user support. • Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources. • Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution.
2026-05-08T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-05-04T00:00:00Z

Help Desk Support Analyst

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Support Analyst to provide responsive technical assistance for end users in Delray Beach, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, delivering clear support, and maintaining a strong service mindset. The person in this role will help keep employees productive by addressing hardware, software, and access-related concerns while ensuring each request is documented accurately and handled in a timely manner. Responsibilities: • Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning. • Assess reported technical issues, identify likely causes, and select practical solutions based on the user’s environment and business impact. • Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption. • Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included. • Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system. • Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users. • Monitor open requests and follow up with users to confirm successful resolution and a positive support experience. • Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency. • Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards.
2026-05-22T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
OverviewWe are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment. Responsibilities<ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>
2026-05-15T00:00:00Z

Service Desk Analyst

Deerfield, IL
remote
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Service Desk Analyst to support end users with timely, detail-focused technical assistance in a fast-paced manufacturing environment. This Long-term Contract position is based in Illinois and is ideal for someone who enjoys resolving issues, delivering excellent customer service, and working with users across international teams. The role focuses on troubleshooting common desktop and account-access problems while helping maintain a consistent support experience. Responsibilities: • Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues. • Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution. • Assist with user account administration in Active Directory, including access updates and routine account support tasks. • Support Microsoft 365 environments by helping assign licenses, addressing user access concerns, and troubleshooting common application issues. • Work within a shared ticket distribution process to handle service desk requests efficiently across a broader support team. • Troubleshoot Windows 10 and other Microsoft-based desktop issues to restore user productivity as quickly as possible. • Deliver courteous, high-quality customer service while supporting users located in multiple regions and time zones. • Escalate more complex technical problems when needed and document issue details clearly to support effective resolution.
2026-05-15T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Ames, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users. • Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion. • Support user account administration activities, including access updates and directory-related assistance within Active Directory. • Diagnose common hardware, software, and operating system problems using sound troubleshooting methods. • Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively. • Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication. • Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
2026-05-15T00:00:00Z

Help Desk/Desktop Support Analyst

Deerfield, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities. Responsibilities: • Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner. • Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems. • Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts. • Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care. • Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance. • Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary. • Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
2026-05-13T00:00:00Z

Help Desk/Desktop Support Analyst

Milwaukee, WI
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards. Responsibilities: • Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption. • Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible. • Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups. • Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates. • Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment. • Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently. • Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices. • Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations. • Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction. • Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
2026-05-01T00:00:00Z

Help Desk/Desktop Support Analyst

Coffeyville, KS
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Coffeyville, Kansas. This Long-term Contract position will focus on resolving day-to-day desktop, application, printer, and connectivity issues while ensuring employees have reliable access to the tools they need. The ideal candidate is comfortable supporting Windows environments, Microsoft 365 applications, and common workplace hardware, and knows when to escalate more complex problems for advanced support. Responsibilities: • Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity. • Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations. • Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees. • Support staff onboarding, device refreshes, office relocations, and other equipment transition activities. • Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology. • Assist with user account support tasks such as password resets, access requests, and basic profile maintenance. • Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization. • Perform basic cabling and physical installation work related to workstations and connected devices. • Document incidents, resolutions, and service activity accurately within the ticketing or tracking system. • Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
65000 - 65000.01 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization. Responsibilities: • Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support. • Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably. • Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved. • Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance. • Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines. • Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed. • Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption. • Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes. • Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities. • Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.
2026-05-12T00:00:00Z

Help Desk/Desktop Support Analyst

Salinas, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users. • Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors. • Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory. • Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency. • Set up, configure, and maintain end-user devices to support daily operations across the organization. • Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently. • Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation.
2026-04-28T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Covington, KY
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly. Responsibilities:• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.• Support user account and access-related activities in environments that utilize Active Directory.• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed
2026-05-21T00:00:00Z

Help Desk/Desktop Support Analyst

Ada, MI
onsite
Temporary / Contract
27.55 - 31.9 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and connectivity issues while delivering a strong customer support experience. The role focuses on maintaining stable desktop operations, addressing service requests efficiently, and supporting users across Microsoft-based environments. Responsibilities: • Respond to incoming support requests and resolve desktop, laptop, and peripheral issues in a timely manner. • Troubleshoot problems related to Windows operating systems, user accounts, and common business applications. • Manage and update Active Directory records, including user access, password resets, and account support tasks. • Investigate network and VPN connectivity concerns and escalate more complex incidents when needed. • Install, configure, and maintain desktop hardware and standard workstation software for end users. • Track, document, and close service desk tickets with clear notes and accurate status updates. • Assist with routine server administration and support activities as directed by the technical team. • Provide hands-on and remote support to ensure employees can work effectively with minimal disruption.
2026-05-19T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are seeking a hands-on Technical Field Support detail oriented to help maintain and improve end-user technology across multiple locations. This role supports desktop environments, network infrastructure, and day-to-day technical operations while working closely with cross-functional teams. The position plays a key role in ensuring reliable, user-friendly technology in both field and corporate environments. Key Responsibilities Provide support for Windows-based laptops and desktops, including configuration, maintenance, and troubleshooting Administer Microsoft environments including Azure/Entra ID and Microsoft 365 (including SharePoint) Manage and support endpoint devices through mobile device management platforms (e.g., Intune, JAMF) Assist with scripting and automation efforts (PowerShell or similar) Deploy software and manage user access through remote tools and endpoint management systems Support network environments including routing, switching, wireless connectivity, and TCP/IP fundamentals Troubleshoot and maintain SD-WAN and network solutions (e.g., Meraki or similar technologies) Provide support for VOIP systems and video/security platforms Evaluate existing systems and workflows to identify improvement opportunities and potential risks Install, configure, and maintain hardware and software across multiple sites Participate in system upgrades, testing, and implementation of new technology solutions Provide end-user support, training, and issue resolution (including access and authentication support) Collaborate with internal teams to align technical solutions with business needs
2026-05-22T00:00:00Z

Help Desk/Desktop Support Analyst

Dayton, OH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process. Responsibilities: • Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users. • Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary. • Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization. • Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns. • Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration. • Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency. • Contribute to technical initiatives and other assigned IT support projects as business needs require.
2026-05-20T00:00:00Z