We are looking for a skilled Medical Coder to join our team in Oakland, California. This is a long-term contract position within the non-profit sector, offering an opportunity to contribute your expertise in medical coding and healthcare billing. The ideal candidate will have a strong background in outpatient coding and be proficient in ICD-10 and CPT coding standards.<br><br>Responsibilities:<br>• Accurately assign ICD-10 and CPT codes to medical procedures and diagnoses.<br>• Ensure compliance with healthcare billing regulations and coding standards.<br>• Review and analyze medical records to verify proper documentation for coding purposes.<br>• Collaborate with healthcare professionals to clarify coding discrepancies and obtain additional information.<br>• Manage outpatient coding processes, maintaining accuracy and efficiency.<br>• Utilize Epic Hospital Billing systems to process medical billing and coding tasks.<br>• Support billing collections by addressing coding-related issues and resolving discrepancies.<br>• Conduct periodic audits of coded data to ensure accuracy and compliance.<br>• Stay updated on changes in coding guidelines and healthcare billing regulations.<br>• Provide guidance and training to staff on coding best practices when necessary.
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients by managing a high volume of calls with efficiency and compassion. This is a long-term contract position ideal for someone who thrives in fast-paced environments and has a passion for helping others.<br><br>Responsibilities:<br>• Respond to incoming calls promptly, ensuring each caller is treated with care and respect.<br>• Accurately route calls to the appropriate departments or individuals based on the caller's needs.<br>• Monitor and respond to emergency codes, alarms, and life safety events, ensuring swift and effective action.<br>• Make emergency announcements while adhering to established protocols and maintaining composure.<br>• Utilize telecommunications systems and software proficiently to manage call operations effectively.<br>• Maintain confidentiality and demonstrate cultural sensitivity when communicating with diverse patient populations.<br>• Ensure proper use of communication tools to facilitate understanding and collaboration within the healthcare environment.<br>• Handle high call volumes, averaging 300+ calls per shift, while maintaining a positive and detail-oriented attitude.<br>• Escalate issues or concerns when necessary to ensure patient safety and satisfaction.
We are looking for a detail-oriented Medical Coder to join our team on a long-term contract basis. In this role, you will be responsible for accurately reviewing and coding inpatient medical records using established standards and guidelines. This position is based in Atlanta, Georgia, and offers the opportunity to contribute to the efficiency and compliance of healthcare documentation processes.<br><br>Responsibilities:<br>• Review inpatient medical records to assign accurate ICD-10-CM and CPT codes.<br>• Ensure all coding practices comply with regulatory requirements, payer policies, and official guidelines.<br>• Collaborate with healthcare professionals to clarify clinical documentation and resolve coding discrepancies.<br>• Stay updated on coding standards, payment systems, and healthcare regulations.<br>• Participate in audits and quality improvement initiatives to ensure coding accuracy.<br>• Protect the confidentiality and integrity of patient information throughout the coding process.<br>• Meet established productivity and accuracy benchmarks to support organizational goals.<br>• Assist in staff training efforts to enhance coding knowledge and compliance.
We are looking for a dedicated and compassionate Patient Care Coordinator to join our team in Atlanta, Georgia. In this long-term contract position, you will play a vital role in ensuring patients receive exceptional care and support throughout their healthcare journey. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with patients and healthcare professionals.<br><br>Responsibilities:<br>• Coordinate patient scheduling to ensure timely and efficient appointments.<br>• Maintain and update patient medical records with accuracy and confidentiality.<br>• Assist patients in navigating their healthcare needs and address any inquiries or concerns.<br>• Schedule appointments and follow up to confirm attendance.<br>• Check patients in and out, ensuring a smooth and welcoming experience.<br>• Collaborate with healthcare providers to streamline patient care processes.<br>• Provide clear communication and education to patients regarding procedures and treatments.<br>• Monitor patient flow and address any delays or issues promptly.<br>• Ensure compliance with healthcare regulations and policies while handling patient information.
We are looking for an organized and detail-oriented Medical Scheduler to join our healthcare team in Youngstown, Ohio. In this role, you will coordinate and manage medical appointments, ensuring that patients receive timely and efficient care. This is a long-term contract position offering the opportunity to contribute to a meaningful and dynamic healthcare environment.<br><br>Responsibilities:<br>• Manage electronic and physical filing systems to maintain accurate and accessible patient records.<br>• Prepare agendas and schedules for meetings, ensuring all necessary documentation is organized.<br>• Coordinate and schedule medical appointments and visits for residents, ensuring seamless communication with healthcare providers.<br>• Submit required reports and documentation to county agencies, guardians, and other relevant parties.<br>• Audit patient charts for accuracy and compliance with healthcare regulations.<br>• Collect and analyze data for reporting purposes as needed.<br>• Handle billing tasks efficiently and accurately.<br>• Serve as a backup for receptionist duties, providing support as required.<br>• Maintain communication with patients, families, and agencies to address inquiries and provide updates.<br>• Perform additional tasks as assigned by management to support the overall operations.
<p>Our client is in need of a detail-oriented Medical Records Technician to join their team in San Antonio, Texas. In this role, you will play a vital part in managing patient files and ensuring compliance with healthcare standards and regulations. This position requires strong organizational skills and a commitment to confidentiality, as well as a service-oriented approach to assisting staff and patients.</p><p><br></p><p>Responsibilities:</p><p>• Organize and maintain patient files and charts, including setting up new records in relevant software applications.</p><p>• Ensure the secure release of protected health information while adhering to federal and state regulations.</p><p>• Monitor medical records systems and applications to maintain data accuracy and availability.</p><p>• Provide technical assistance and support to staff regarding medical chart maintenance and related issues.</p><p>• Offer guidance to patients and staff on medical record-related inquiries.</p><p>• Deliver exceptional customer service and foster positive relationships across departments.</p><p>• Conduct periodic audits and reviews of medical charts to ensure compliance and accuracy.</p><p>• Perform additional assigned duties related to medical records management.</p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>We are looking for a detail-oriented Medical Records Clerk to join our team in Evansville, Indiana. This Contract to permanent position offers the opportunity to contribute to the integrity of health records, ensuring compliance with regulatory standards and supporting continuity of care. The ideal candidate will play a vital role in maintaining accurate medical documentation and assisting with various processes related to record management.</p><p><br></p><p>Responsibilities:</p><p>• Analyze health records to ensure accuracy and compliance with regulatory standards.</p><p>• Monitor record deficiencies and delinquency processes to maintain data integrity.</p><p>• Prepare, scan, and index medical documents while conducting quality reviews to ensure completeness.</p><p>• Assist with registry maintenance tasks, such as the birth registry, and ensure compliance with relevant regulations.</p><p>• Perform imaging and scanning tasks to digitize paper records efficiently.</p><p>• Collaborate with leadership to meet monthly and quarterly targets related to medical record processes.</p><p>• Maintain familiarity with medical documents and their locations within electronic systems.</p><p>• Provide support for data integrity processes and assist with customer service inquiries regarding medical records.</p><p>• Uphold productivity and quality standards in daily tasks.</p><p>• Carry out additional duties related to medical record management as assigned.</p>
<p>We are looking for a detail-oriented Medical Coder to join our team on an immediate contract basis. In this role, you will be responsible for accurately reviewing and coding inpatient medical records using established standards and guidelines. This position is located in Chattanooga, Tennessee and offers the opportunity to contribute to the efficiency and compliance of a growing, patient-oriented team.</p><p> </p><p>Responsibilities:</p><p>• Review inpatient medical records to assign accurate ICD-10-CM and CPT codes.</p><p>• Ensure all coding practices comply with regulatory requirements, payer policies, and official guidelines.</p><p>• Collaborate with healthcare professionals to clarify clinical documentation and resolve coding discrepancies.</p><p>• Stay updated on coding standards, payment systems, and healthcare regulations.</p><p>• Participate in audits and quality improvement initiatives to ensure coding accuracy.</p><p>• Protect the confidentiality and integrity of patient information throughout the coding process.</p><p>• Meet established productivity and accuracy benchmarks to support organizational goals.</p><p> </p><p>If you are interested and available for an IMMEDIATE coding opportunity, please complete an application and call (423)244-0726! for more information TODAY!</p>
<p>Overview: We are seeking an organized and personable Medical Receptionist with proven experience using the EPIC electronic health record (EHR) system. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing scheduling, intake, and data entry in a healthcare environment.</p><p>Key Responsibilities:</p><ul><li>Greet patients, visitors, and medical staff in a professional and courteous manner</li><li>Schedule appointments and manage calendars for providers using EPIC</li><li>Register patients, verify insurance, and input demographic data into EPIC</li><li>Answer multi-line phone system, direct calls, and relay messages appropriately</li><li>Collect co-pays and assist with billing inquiries</li><li>Maintain confidentiality of patient records and uphold HIPAA compliance</li><li>Assist with general office tasks such as scanning, filing, and faxing documents</li><li>Respond to patient inquiries and address concerns with a focus on service excellence</li><li>Support clinical teams by preparing charts and updating records in EPIC</li></ul>
<p>Our healthcare team in Los Angeles is seeking an experienced Medical Front Office Clerk who is fluent in both Spanish and English. The ideal candidate will have at least 2 years of hands-on experience in a medical office setting and be committed to delivering excellent patient service in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients in person and via phone, ensuring a positive and welcoming experience</li><li>Schedule appointments and manage patient flow efficiently</li><li>Verify insurance, process patient registrations, and handle billing inquiries</li><li>Maintain accurate patient records and update information in the EMR system</li><li>Coordinate with physicians, nurses, and other staff to support daily operations</li><li>Address patient questions or concerns in both Spanish and English</li><li>Handle confidential information appropriately and comply with HIPAA regulations</li></ul><p><br></p>
We are looking for an experienced Healthcare Litigation Attorney to join our team on a long-term contract basis. This position is based in Pennington, New Jersey, and focuses on supporting litigation efforts related to recovering funds from auto and workers’ compensation insurance carriers. The ideal candidate will have a strong legal background, particularly in healthcare litigation, and a proven ability to manage claims and collaborate effectively within legal and billing teams.<br><br>Responsibilities:<br>• Investigate and manage cases involving unpaid or denied claims from auto insurance carriers.<br>• Represent the organization in litigation efforts to recover funds owed.<br>• Collaborate with internal teams, including legal and billing, to address complex claim issues.<br>• Conduct detailed reviews and analyses of legal documents and insurance policies.<br>• Ensure accurate record-keeping and tracking of cases throughout their lifecycle.<br>• Provide legal expertise on matters involving workers’ compensation and auto insurance claims.<br>• Develop strategies to resolve disputes and recover payments in compliance with legal standards.<br>• Support trial preparation and discovery processes as needed.<br>• Utilize case management software to organize and monitor legal activities.<br>• Maintain a high level of professionalism and efficiency in handling a large volume of cases.
<p>Join our team as an Administrative Assistant supporting a leading healthcare organization in Honolulu. This is an onsite role, and, due to in-person requirements, preference will be given to Hawaii residents. Please call <strong>808-531-0800</strong> to apply and take the next step toward an impactful role in the healthcare industry. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide essential administrative and clerical support, including managing phone inquiries, scheduling appointments, handling correspondence, and preparing patient or internal documentation.</li><li>Greet and assist patients, staff, and visitors with exceptional professionalism and customer service.</li><li>Coordinate meetings, maintain calendars for healthcare professionals, and organize internal or external events.</li><li>Ensure the accurate maintenance of confidential medical records and compliance with HIPAA regulations.</li><li>Support office operations by ordering supplies, tracking inventory, and liaising with vendors.</li><li>Assist with reports, billing, and other routine healthcare administration tasks.</li><li>Work collaboratively with medical and administrative staff to support patient care and operational efficiency. </li></ul><p><br></p>
<p>Robert Half is seeking a diligent and customer-focused Medical Collections Specialist for a contract opportunity with one of our valued healthcare clients. As a Medical Collections Specialist, you will be responsible for managing outstanding receivables in a healthcare setting and supporting the financial health of the organization.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact patients and insurance companies regarding overdue medical balances.</li><li>Review patient accounts and resolve billing discrepancies.</li><li>Negotiate payment arrangements and ensure timely collection of payments.</li><li>Maintain accurate records of collection activities in compliance with HIPAA and company policies.</li><li>Collaborate with billing, insurance, and healthcare provider teams to clarify account issues.</li><li>Prepare regular aging reports and assist with reconciliations as needed.</li></ul>
We are looking for a skilled Health Information Technician to join our team in SeaTac, Washington. In this Contract to permanent position, you will play a vital role in managing medical records and ensuring compliance with state and federal regulations. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a customer-focused approach.<br><br>Responsibilities:<br>• Process and review incoming requests for medical records and health information from various authorized parties, including patients, providers, and legal representatives.<br>• Verify proper authorization for record releases and ensure compliance with applicable regulations and organizational policies.<br>• Retrieve, prepare, and deliver medical records through electronic systems, fax, mail, or secure portals.<br>• Provide timely responses to inquiries regarding medical record requests, statuses, and related documentation.<br>• Maintain detailed logs of all requests, releases, and relevant documentation to ensure accuracy and accountability.<br>• Uphold patient confidentiality and safeguard the integrity of health records in all processes.<br>• Collaborate with healthcare providers, clinical teams, and other departments to collect necessary information.<br>• Perform general administrative duties such as scanning, indexing, and filing medical records to support departmental operations.
We are looking for a dedicated and organized Admin Assistant to join our team in Colorado Springs, Colorado. This Contract position focuses on supporting the front desk operations of a Primary Care Health Center, ensuring smooth administrative processes and excellent patient service. The role requires proficiency in Epic software and a strong understanding of clinical operations.<br><br>Responsibilities:<br>• Serve as the primary point of contact at the front desk, welcoming patients and visitors with professionalism.<br>• Manage appointment scheduling and patient check-ins using Epic software.<br>• Ensure accurate data entry and maintenance of patient records.<br>• Collaborate with the provider, registered nurse, and other staff to coordinate clinic operations efficiently.<br>• Handle incoming calls and address inquiries or route them to the appropriate team members.<br>• Maintain a clean and organized front desk area to ensure a welcoming environment.<br>• Assist in preparing documentation and reports related to clinical operations.<br>• Support the team in managing daily administrative tasks and workflow.<br>• Facilitate communication between patients and healthcare providers to ensure timely care.<br>• Uphold confidentiality and compliance with healthcare regulations in all administrative duties.
<p>We are looking for a dedicated Medical Applications Specialist to support patient intake processes and ensure the accurate handling of medical paperwork. In this contract role, you will collaborate with patients and healthcare teams to facilitate smooth registration and documentation procedures. This position is based in Union City, California.</p><p><br></p><p>Responsibilities:</p><p>• Assist patients in completing and submitting medical forms and applications.</p><p>• Verify insurance information to ensure proper registration and billing processes.</p><p>• Manage patient intake procedures accurately and efficiently.</p><p>• Utilize content management systems to organize and maintain records.</p><p>• Handle electronic medical records (EMR) with precision and confidentiality.</p><p>• Operate within a production environment to support high-volume workflows.</p><p>• Monitor and update patient data in compliance with healthcare regulations.</p><p>• Collaborate with healthcare staff to resolve patient registration issues.</p><p>• Work with microfilm systems to retrieve and archive medical documents.</p><p>• Ensure adherence to basic medical terminology and documentation standards.</p><p><br></p><p>If you are interested in this role, please apply today and call us at (510)470-7450</p>
<p>Robert Half is seeking an experienced and detail-oriented Medical Biller for a contract opportunity with one of our valued healthcare clients. As a Medical Biller, you’ll play a critical role in ensuring accurate billing, timely reimbursements, and compliance with healthcare regulations.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and submit medical claims to insurance companies and payers.</li><li>Review patient bills for accuracy and completeness.</li><li>Follow up on unpaid claims and resolve billing discrepancies.</li><li>Maintain patient records and billing documentation in compliance with HIPAA guidelines.</li><li>Work closely with healthcare providers and insurance representatives to clarify coding and coverage.</li><li>Assist with month-end reporting and reconciliation of billing accounts.</li></ul>
<p>A National Healthcare Organization is in the need of a Medical Revenue Cycle Analyst to join its healthcare finance team. The Medical Revenue Cycle Analyst will be responsible for analyzing and improving revenue cycle processes, ensuring the organization's financial health while minimizing inefficiencies. This role requires strong analytical skills, healthcare billing knowledge, and the ability to collaborate across departments to optimize performance. If you're passionate about healthcare finance and thrive in a data-driven environment, we encourage you to apply.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Perform data analysis to identify trends, issues, and opportunities for improvement within the revenue cycle processes, including billing, coding, collections, and reimbursements.</li><li>Maintain and analyze financial and operational performance metrics related to claims processing, denial management, and payment posting.</li><li>Collaborate with cross-functional teams, such as billing and collections, to streamline processes and improve revenue cycle operations.</li><li>Research industry regulations and payer policies to ensure compliance and optimize reimbursements.</li><li>Provide regular reporting to department leaders on revenue cycle performance, including key performance indicators (KPIs).</li><li>Support system upgrades and technology implementation to enhance revenue cycle efficiency.</li><li>Identify and resolve discrepancies in payments or coding to reduce denials and delays in reimbursements.</li><li>Conduct root cause analysis for claim denials and develop strategies for resolution.</li><li>Participate in budgeting and forecasting to align revenue cycle goals with financial strategies.</li><li>Working knowledge of Epic Software.</li><li>CPC or CCS license is a plus but not a must. </li></ul>
<p><strong>Medical Billing Specialist – Join Our Dynamic Team in Hershey!</strong></p><p><br></p><p>Are you passionate about details, driven by accuracy, and ready to make a difference in healthcare? Mid-sized company in Hershey is seeking a <strong>Medical Billing Specialist</strong> who brings both know-how and enthusiasm to the table. If you’re ready to advance your career in a supportive, growth-focused workplace—with a dash of FUN—we want to hear from you!</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Prepare, review, and submit medical claims for reimbursement</li><li>Collaborate with healthcare providers and insurers to resolve billing questions</li><li>Manage patient accounts, including invoice generation and payment posting</li><li>Investigate and resolve claim denials and discrepancies</li><li>Maintain up-to-date records and ensure compliance with billing regulations</li><li>Deliver exceptional customer service to both patients and partners</li></ul><p><strong>What Makes Us Stand Out:</strong></p><ul><li><strong>Team Spirit:</strong> We believe a happy team delivers the best results. Enjoy a collaborative culture that celebrates wins and supports your growth!</li><li><strong>Career Growth:</strong> We invest in your future with ongoing training, advancement opportunities, and recognition for a job well done.</li><li><strong>Perks and Fun:</strong> From office theme days to group outings and wellness initiatives, we know that a little fun goes a long way!</li><li><strong>Make an Impact:</strong> Your attention to detail ensures patients receive care and providers are supported—your work truly matters.</li></ul><p><br></p>
<p>A multi-site healthcare organization in Oceanside is seeking a detail-driven <strong>Staff Accountant</strong> to support day-to-day accounting operations and month-end close activities. This role is ideal for an accounting professional who enjoys structured processes, regulatory environments, and contributing to accurate financial reporting within a mission-driven organization.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Staff Accountant will play a key role in maintaining the general ledger, preparing journal entries, and supporting financial reporting in accordance with GAAP and healthcare compliance standards. This position works closely with senior accounting leadership and operational teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare and post journal entries, accruals, and prepaids</li><li>Reconcile balance sheet accounts, including cash, AR, AP, and fixed assets</li><li>Support month-end and year-end close processes</li><li>Assist with internal and external audits by preparing schedules and documentation</li><li>Review expense allocations and ensure proper coding</li><li>Analyze variances and assist with financial reporting</li><li>Maintain compliance with healthcare accounting regulations and internal controls</li><li>Collaborate with billing and finance teams to resolve discrepancies</li></ul><p><br></p>
<p>We are seeking a Medical Customer Service Specialist to join a dynamic team, serving as the first point of contact for patients and healthcare providers. You will help ensure a positive experience by answering inquiries, resolving concerns, verifying information, and supporting daily operations within a medical office or healthcare organization.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to patient requests via phone, email, and in person, delivering prompt, professional assistance</li><li>Manage patient registration, scheduling appointments, and verifying insurance coverage</li><li>Resolve billing, claims, and account inquiries accurately</li><li>Maintain confidential patient information in compliance with HIPAA regulations</li><li>Collaborate with clinical and administrative staff to coordinate patient care and communications</li><li>Document interactions and follow up to ensure timely resolution of issues</li><li>Educate patients on office procedures, healthcare services, and next steps</li></ul><p><br></p>
We are looking for an experienced Financial Controller to lead and manage our organization's financial operations. This role is integral to ensuring the accuracy of financial data, compliance with regulations, and providing strategic insights to support decision-making. The ideal candidate will bring expertise in accounting, financial reporting, budgeting, and forecasting.<br><br>Responsibilities:<br>• Oversee all accounting operations, including accounts payable, accounts receivable, payroll, and general ledger activities.<br>• Ensure the accuracy and compliance of financial records with applicable regulations and standards.<br>• Develop and manage budgets, forecasts, and cash flow strategies to support organizational goals.<br>• Prepare detailed financial statements and reports for review by senior leadership.<br>• Collaborate with payroll and regulatory compliance services to ensure operational efficiency.<br>• Conduct financial analyses to identify trends and provide strategic recommendations.<br>• Supervise and mentor the accounting team to encourage attention to detail and growth.<br>• Utilize advanced Excel and QuickBooks Pro tools for accurate reporting and data analysis.
We are on the lookout for a Workday Integrations Developer to become a part of our team in the Healthcare, Hospitals, and Social Assistance sector, located in McLean, Virginia. You will be tasked with the responsibility of managing complex integrations with the Workday cloud application, using your skills to solve intricate business problems and ensure seamless functionality across various Human Capital Management and Financial functional areas. This role also requires you to handle internal IT security and reporting needs.<br><br>Responsibilities:<br><br>• Take the lead in the design, development, and support testing of the Workday integration code base, including Workday Studio, EIB, Core Connectors, DT, XSLT, RaaS, and supporting 3rd party coding.<br>• Conduct Discovery sessions with business and 3rd party vendor subject matter experts for integrations and reports.<br>• Develop detailed integration specifications, field mappings, and designs to support the entire integration and report deployment life cycle.<br>• Handle the investigation of integration and report failures, perform root cause analyses, and provide detailed findings and recommendations to management and business leaders.<br>• Identify and escalate risks in a timely manner, while developing alternative technical and functional solutions as needed.<br>• Manage the processing of customer credit applications accurately and efficiently.<br>• Ensure the maintenance of accurate customer credit records.<br>• Monitor customer accounts and take appropriate action when necessary.<br>• Utilize your skills in Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management to achieve these tasks.
Our client, a well-established company in the medical industry, is seeking a proactive and hands-on Customer Service Call Center Supervisor for an onsite, permanent contract-to-permanent opportunity. The organization has just over 100 employees and is dedicated to providing exceptional service and support to its clients and patients. This role offers strong growth potential and the prospect of permanent employment for high performers. <br> Key Responsibilities: <br> Supervise and manage a call center staff of up to 15 employees, overseeing day-to-day operations and team productivity. Ensure staff effectively handle incoming medical billing inquiries and contractual questions in a prompt, detail oriented manner. Lead recruitment, hiring, onboarding, and training processes for new and current call center employees. Monitor call volumes, hold times, and performance standards, using data analytics to track team and individual metrics. Coach and mentor team members, assisting with escalated and challenging customer calls to maintain service quality. Drive employee development through regular feedback, performance reviews, and ongoing training. Manage and contribute to revenue cycle billing operations, ensuring accuracy and timely resolution of cases. Maintain strong organizational systems and reporting practices using Microsoft Office Suite and other relevant software. Ensure compliance with healthcare industry regulations and company policies. Collaborate cross-functionally with internal departments to approve contracts and support resolution of medical billing matters. Requirements: <br> Proven experience supervising a call center team, preferably within the medical, healthcare, or revenue cycle management field. Strong understanding of medical billing cycles and contracts. Demonstrated ability to deescalate complex customer issues and provide effective solutions. Solid organizational and multitasking skills, with the capacity to prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Excellent verbal and written communication skills. Ability to coach, mentor, and lead staff while maintaining a positive team culture. Experience tracking performance metrics and using analytics for operational improvement. This role is a contract position with the possibility of permanent employment based on performance. <br> Ready to make an impact? Apply today to help lead and support a dedicated team at the heart of healthcare customer service operations. Please apply and contact: Kelly Fellows for immediate consideration at 865-370-2219
