We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>We are looking for a skilled and adaptable IT Support Specialist to join our team in Plattsburgh, New York. In this role, you will be responsible for the installation, configuration, and troubleshooting of networked hardware and software solutions for our clients. This is an exciting opportunity for a motivated individual who thrives in a dynamic environment and is eager to expand their technical expertise.</p><p><br></p><p>Responsibilities:</p><ul><li>Technical Installation & Support: Install, configure, and troubleshoot print/scan devices and related software both onsite and remotely across Northern New York. </li><li>Collaboration & Communication: Work closely with sales reps, field technicians, and internal teams to ensure smooth installations and high-quality service. </li><li>Client-Focused Problem Solving: Provide pre- and post-sales support, resolve high-priority issues, and maintain documentation and CRM records. </li></ul>
We are looking for an experienced IT Manager to join our team in Cleveland, Ohio. In this role, you will oversee the support and development of our Tulip platform, ensuring seamless operations for manufacturing systems and processes. You will also manage a team of analysts while providing technical troubleshooting and solutions for our IT systems.<br><br>Responsibilities:<br>• Provide technical support and maintenance for the Tulip platform to ensure optimal performance and reliability.<br>• Troubleshoot and resolve hardware and software issues on PCs running the Tulip software.<br>• Develop and support APIs to maintain seamless business data integration.<br>• Facilitate data communication between manufacturing systems using Kepware.<br>• Oversee discrete manufacturing processes to ensure efficiency and effective workflow.<br>• Ensure comprehensive product genealogy and traceability through accurate records and documentation.<br>• Diagnose and resolve technical issues related to IT systems, delivering timely solutions.<br>• Collaborate with cross-functional teams, including production, quality, and IT, to support operations and continuous improvement.<br>• Manage and provide leadership to first and second shift analysts, ensuring coverage during on-site and call-out situations.<br>• Ensure compliance with industry standards and regulatory requirements, especially those related to defense manufacturing.
We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
We are looking for a Systems Engineer to join our team in Southfield, Michigan. In this role, you will design, implement, and maintain various IT systems, ensuring their reliability, scalability, and security. This position will require a proactive approach to problem-solving and collaboration to support organizational goals.<br><br>Responsibilities:<br>• Design, install, and configure hardware, software, and networking systems to align with organizational requirements.<br>• Monitor and maintain IT systems to ensure optimal performance, availability, and compliance with security policies.<br>• Diagnose and resolve technical issues, providing timely support to users and team members.<br>• Develop and implement automation solutions to streamline operations and enhance system integration.<br>• Participate in the planning, deployment, and maintenance of cloud-based infrastructure to support scalability.<br>• Create and maintain detailed documentation of system architecture, configurations, and operational procedures.<br>• Collaborate with cybersecurity teams to ensure systems are secure and meet regulatory compliance standards.<br>• Manage and optimize Active Directory and other directory services for seamless user and resource management.<br>• Work with backup and recovery technologies to safeguard critical data and ensure business continuity.<br>• Support and manage Microsoft Azure services, including Azure Active Directory, Azure Sentinel, and Azure SQL Database.
<p>We are looking for an experienced Infrastructure Engineer to join our team in Springfield, Massachusetts. In this Contract-to-Permanent role, you will play a critical part in managing enterprise-level network infrastructure and monitoring systems, ensuring optimal performance and reliability. This position offers an opportunity to contribute to the development and maintenance of robust IT solutions within the education industry.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain tools for enterprise-level network infrastructure management, including configuration, monitoring, and troubleshooting.</p><p>• Design, deploy, and support systems for IP address management, DNS, and DHCP using technologies such as Infoblox.</p><p>• Develop and enhance automation scripts using PowerShell, Python, Bash, or Perl to streamline IT processes and integrations.</p><p>• Create and update detailed technical documentation, including diagrams and procedures, to support system configurations and troubleshooting efforts.</p><p>• Implement and oversee network monitoring solutions, such as SolarWinds and Nagios, to forecast, alert, and report on system performance.</p><p>• Perform Unix and Windows system administration tasks for deployed infrastructure and monitoring tools.</p><p>• Analyze network traffic using tools like Wireshark to identify and resolve performance issues, contributing to mitigation strategies.</p><p>• Collaborate on the development and enforcement of IT policies, procedures, and best practices.</p><p>• Troubleshoot complex network outages and performance issues, ensuring prompt resolution and minimal disruption.</p><p>• Provide technical guidance and support to team members in a collaborative environment.</p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>We are looking for a skilled Data Engineer to join our team in Toms River, New Jersey. In this role, you will design, manage, and optimize data pipelines and repositories, ensuring reliable and accurate data flow across various platforms. You will also collaborate with cross-functional teams to deliver actionable insights and support business intelligence initiatives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Architect and manage data systems, including data lakes and repositories, ensuring optimal performance and reliability.</p><p>• Monitor and maintain daily data pipelines in Azure, addressing any issues to ensure seamless operations.</p><p>• Develop and enhance data pipelines using Python, Azure Functions, Logic Apps, and Synapse, while integrating new platforms when necessary.</p><p>• Oversee the accuracy and timeliness of data loads into BI models, reconciling discrepancies between Power BI and source reports.</p><p>• Create and refine Power BI dashboards and models to support operational and strategic reporting needs.</p><p>• Administer Power BI workspaces, managing licensing, access permissions, and user security.</p><p>• Provide technical support to Power BI users, assisting with troubleshooting and new dashboard development.</p><p>• Partner with stakeholders to scope and deliver analyses, addressing both recurring and ad hoc business needs.</p><p>• Support financial reporting and performance analysis for Finance and Accounting teams.</p><p>• Build a comprehensive understanding of business processes to deliver valuable strategic insights.</p>
We are looking for a skilled Systems Engineer to join a non-profit organization based in North Bethesda, Maryland. This role is perfect for individuals who excel in technical problem-solving and have a passion for leveraging technology to drive organizational success. As a key member of the team, you will oversee system operations, enhance cybersecurity, and align IT strategies with organizational goals.<br><br>Responsibilities:<br>• Provide leadership for the internal support desk, ensuring prompt and effective resolution of technical issues.<br>• Create onboarding materials and deliver training sessions to enhance digital literacy across the organization.<br>• Implement and monitor cybersecurity measures tailored to the needs of a non-profit environment.<br>• Conduct regular audits and risk assessments to safeguard sensitive data and ensure compliance with privacy regulations.<br>• Manage enterprise tools such as Microsoft 365, Teams, SharePoint, and Azure Active Directory.<br>• Administer server environments, ensuring systems are secure, updated, and functioning optimally.<br>• Optimize software licensing and subscriptions to achieve cost efficiency and maximize value.<br>• Align IT strategies with the organization’s goals, ensuring technology supports operational needs.<br>• Develop and oversee IT budgets with a focus on sustainability and resource efficiency.
<p>Robert Half is seeking a Systems Engineer with knowledge of Modern Microsoft toolsets and best practices and knowledge of AWS/Cloud technologies.</p><p><br></p><p>The System Engineer supports the design, implementation, and administration of enterprise infrastructure across both on-premises and cloud environments. Responsible for a mix of Microsoft-based systems, virtual infrastructure, AWS-hosted services, backups, monitoring, and automation—ensuring stable, secure, and efficient operations.</p><p>As we modernize our technology platforms, this role helps bridge traditional systems administration with cloud-native operations, contributing to infrastructure solutions that enhance reliability, compliance, and service delivery. </p><p>Essential Functions</p><p>•Support and maintain Windows Server environments (2016-2022), including Active Directory, DNS, DHCP, and Group Policy.</p><p>•Manage Microsoft 365 services such as Exchange Online, SharePoint, Teams, and Intune endpoint management.</p><p>•Maintain Microsoft Entra ID (Azure AD) and Entra Connect to support secure hybrid identity and authentication management.</p><p>•Provision and manage AWS services including EC2, RDS, S3, IAM, and VPCs, following best practices for cost, security, and resilience.</p><p>•Automate infrastructure deployment and management using Terraform, AWS CloudFormation, and PowerShell scripting.</p><p>•Support hybrid workloads and infrastructure-as-code practices aligned with DevOps principles.</p><p>•Administer VMware and/or Hyper-V environments, ensuring effective capacity planning, resource optimization, and snapshot management.</p><p>•Perform lifecycle support for physical servers, SAN/NAS storage, UPS systems, and datacenter equipment.</p><p>•Coordinate server patching, hardware upgrades, and system migrations with minimal business disruption.</p><p>•Use Datadog to monitor system and application performance, configure dashboards and alerts, and conduct performance tuning.</p><p>•Ensure infrastructure complies with internal security policies and external regulatory standards (FFIEC, NCUA, GLBA).</p><p>•Support vulnerability remediation efforts, access control management, and audit response processes.</p><p>•Administer backup and recovery solutions using Rubrik and AWS native services such as AWS Backup and EBS/RDS Snapshots.</p><p>•Test, document, and support business continuity plans for both on-prem and cloud-hosted workloads.</p><p>•Serve as Tier-3 support for infrastructure and cloud-related issues escalated by the help desk or project teams.</p><p>•Collaborate with engineers, application owners, and vendors to implement secure, scalable infrastructure solutions.</p><p>•Contribute to system documentation, SOPs, and architecture diagrams to support operational consistency and knowledge sharing.</p><p>•Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps.</p><p>•Other duties as assigned.</p><p><br></p><p><br></p>
We are looking for an experienced Infrastructure Engineer II to join our team in Columbus, Ohio. In this role, you will be responsible for managing and optimizing complex systems, ensuring high performance and reliability across various IT infrastructure components. This position requires a proactive approach to problem-solving, strong technical expertise, and a commitment to maintaining secure and efficient systems.<br><br>Responsibilities:<br>• Lead the identification and resolution of infrastructure-related issues, acting as the primary point of contact during crises.<br>• Perform installations and upgrades of operating systems and software packages, ensuring compliance with IT policies and procedures.<br>• Design, configure, and test systems such as telecom networks, servers, security tools, and monitoring software.<br>• Participate in rotating on-call support to address service outages or technical issues during both standard and non-standard business hours.<br>• Investigate recurring system problems and propose configuration changes or updates to enhance stability and performance.<br>• Develop testing and implementation plans for infrastructure upgrades, collaborating with other engineers to ensure seamless execution.<br>• Establish and maintain business practices for system management, data backup, recovery, and archival processes.<br>• Monitor system performance to achieve optimal functionality and reliability.<br>• Travel occasionally to other company locations for training or project support.<br>• Execute additional duties as required to support the team and organizational goals.
We are looking for a dedicated Support Specialist to join our team in Itasca, Illinois. In this Contract-to-Permanent position, you will play a key role in ensuring client satisfaction by facilitating onboarding, delivering training, and providing first-tier support. This opportunity is ideal for someone passionate about customer success and skilled in addressing technical and service-related inquiries.<br><br>Responsibilities:<br>• Guide new clients through onboarding processes, providing comprehensive training on the use of the client portal.<br>• Create and enhance training materials, including walkthroughs and video guides, to support effective learning.<br>• Act as the primary point of contact for customer inquiries, researching and delivering clear solutions to address their needs.<br>• Update and maintain client portal environments to ensure accuracy and functionality.<br>• Collaborate with internal teams to address technical issues and enhance the customer experience.
<p>Robert Half is currently seeking a Contract Network Engineer to join our client's IT department. As a Contract Network Engineer, you will play a vital role in the design, implementation, and maintenance of the organization's network infrastructure. This is a contract position offering an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Network Design:</strong> Design and implement network infrastructure, including LAN, WAN, and data center networks, to meet the organization's requirements for performance, security, and scalability.</li><li><strong>Network Maintenance:</strong> Monitor and maintain network devices, including routers, switches, firewalls, load balancers, and wireless access points to ensure optimal performance and reliability.</li><li><strong>Security Implementation:</strong> Implement and manage network security measures, such as firewalls, intrusion detection systems, and VPNs, to protect the network from external threats.</li><li><strong>Network Troubleshooting:</strong> Diagnose and resolve network issues, perform network testing, and work with end-users to provide technical support for network-related problems.</li><li><strong>Capacity Planning:</strong> Evaluate network performance and capacity, making recommendations for upgrades or changes to accommodate the organization's growth.</li><li><strong>Documentation:</strong> Maintain accurate records of network configurations, changes, and updates to facilitate troubleshooting, auditing, and compliance.</li><li><strong>Vendor Collaboration:</strong> Collaborate with network equipment vendors and service providers to manage procurement, service agreements, and vendor relationships.</li><li><strong>Network Optimization:</strong> Identify opportunities for network optimization and cost reduction while maintaining or improving network performance.</li></ol><p><br></p>
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a Sr. Security Operations (SOC) Engineer / Lead Incident Response with a background in Level 3 Escalated Incident Response, Splunk, Defender, EDR, XDR, Panorama, Palo Alto, and Senior-Level SOC Background. If this sounds like your background, then this Sr. Security Operations (SOC) Engineer / Lead Incident Response role is for you. For this opportunity, you will work remote/hybrid in Century City, CA area.</p><p><br></p><p><strong>Position</strong>: Sr. Security Operations (SOC) Engineer / Lead Incident Response</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, PST Hours, CTH/FTE</p><p><strong>Top Skills</strong>: Level 3 Escalated Incident Response, Splunk, Defender, EDR, XDR, Panorama, Palo Alto, Senior-Level SOC Background</p><p><strong>Onsite/Remote</strong>: <em>Remote/Hybrid</em></p><p><strong>Company: </strong>Financial Service Enterprise</p><p><br></p><p>We are looking to present candidates immediately and this Sr. Security Operations (SOC) Engineer / Lead Incident Response position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).</p><p><br></p><p><strong>Notes:</strong></p><p>• Monitor and respond to security incidents using tools like Splunk and Palo Alto Firewall.</p><p>• Investigate and manage security incidents, ensuring timely and effective resolution.</p><p>• Perform vulnerability assessments and utilize security tools to mitigate potential threats.</p><p>• Develop and refine operational procedures and documentation for the Security Operations team.</p><p>• Automate processes using scripting languages such as Python or PowerShell to enhance efficiency.</p><p>• Implement and manage Checkpoint and firewall technologies to strengthen network security.</p><p>• Apply configuration management practices to maintain secure and optimized systems.</p><p>• Leverage expertise in computer hardware to ensure secure and reliable system operations.</p><p>• Collaborate with teams to design and enforce robust security policies and protocols.</p><p>• Utilize endpoint protection and endpoint security solutions to safeguard network access.</p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p>A growing IT security organization is seeking a motivated and skilled IT Security Technician to join their team! With a company culture that fosters growth, innovation, and career advancement, this is a fantastic opportunity to play a key role in a dynamic, fast-paced organization. If you're ready to make an impact and grow your career, we want to hear from you. We are seeking an experienced IT Security Technician willing to travel up to 75% of the time to work on-site at various customer locations. The ideal candidate will have a strong background in IT security systems, including low-voltage installation, CCTV, access control systems, and intrusion detection technologies. This role provides ample opportunity to grow your skills and advance in a rapidly expanding market. Company offers a competitive salary, with opportunities for performance-based bonuses. Additionally, they offer significant growth potential in a fast-expanding company. comprehensive training and resources, health and wellness benefits, retirement plans, and paid time off.</p><p> </p><p>Key Responsibilities:</p><p> </p><p>Install, maintain, and troubleshoot IT security systems, including low-voltage wiring, CCTV surveillance systems, access control systems, and intrusion detection systems.</p><p>Work hands-on to configure and integrate various security technologies for customized client solutions.</p><p>Perform site assessments and surveys to determine project requirements and scope of work.</p><p>Provide technical support and training to clients regarding the operation and maintenance of installed systems.</p><p>Collaborate closely with project teams to meet deadlines, maintain quality standards, and ensure customer satisfaction.</p><p>Manage documentation related to projects, including reports, blueprints, and system designs.</p><p>Travel to client locations within the designated region (up to 75% travel required).</p><p> </p>
<p><br></p><p>We are seeking a skilled and motivated <strong>Systems Engineer</strong> to support, design, and maintain enterprise infrastructure with a focus on <strong>Cisco networking</strong>, <strong>Citrix virtualization</strong>, <strong>cloud platforms</strong>, and <strong>Dell EMC storage and compute solutions</strong>. The ideal candidate will play a critical role in ensuring system stability, scalability, and security across a hybrid environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and support network and system infrastructure leveraging <strong>Cisco routers, switches, firewalls, and wireless</strong> technologies.</li><li>Deploy and maintain <strong>Citrix Virtual Apps and Desktops (formerly XenApp/XenDesktop)</strong> environments.</li><li>Manage, monitor, and optimize infrastructure in <strong>cloud environments</strong> (e.g., AWS, Azure, or Google Cloud).</li><li>Administer and support <strong>Dell EMC storage arrays</strong>, servers, and backup systems.</li><li>Perform system upgrades, patching, and troubleshooting across enterprise environments.</li><li>Collaborate with cross-functional teams to implement infrastructure solutions aligned with business needs.</li><li>Monitor system performance and proactively identify areas for improvement.</li><li>Ensure security best practices are followed and compliance requirements are met.</li><li>Maintain documentation related to architecture, configurations, processes, and procedures.</li></ul><p><br></p><p><br></p>
<p><strong>Must be Authorized to work in the USA - no sponsorship accepted.</strong></p><p><br></p><p>We are seeking a highly motivated IT Field Service Specialist to support the deployment, maintenance, and troubleshooting of IT infrastructure across diverse locations. This role is critical to ensuring the successful delivery of IT services including server, network, and security systems, as well as low-voltage cabling. The ideal candidate will thrive in a dynamic environment, working closely with internal teams and external partners to meet project goals.</p><p><br></p><p><strong>***This position requires extensive travel—approximately 60% to 75%—across the United States. Candidates must be comfortable working in remote and challenging environments and be available for after-hours, weekend, and on-call support as needed.***</strong></p><p><br></p><ul><li>Install, configure, and troubleshoot IT systems including servers, network equipment, security devices, and structured cabling.</li><li>Support LAN/WAN infrastructure setup and maintenance.</li><li>Act as the primary technical contact for assigned field projects, coordinating across multiple teams.</li><li>Diagnose and resolve technical issues with a focus on timely and effective solutions.</li><li>Maintain accurate documentation of installations, inventory, and service records.</li><li>Participate in network monitoring and escalation rotations.</li><li>Travel to various sites to perform IT-related maintenance and installations.</li></ul><p><br></p>
We are looking for a skilled Technical Engineer to specialize in the configuration, optimization, and support of the Coupa platform. This role focuses on supplier enablement and integrations, requiring expertise in cXML protocols and procurement workflows. This is a long-term contract position based in Willow Grove, Pennsylvania.<br><br>Responsibilities:<br>• Configure and maintain Coupa modules such as Purchasing, Invoicing, Sourcing, Contract Lifecycle Management, and Supplier Management.<br>• Manage system settings, user roles, approval workflows, and custom fields to ensure platform efficiency.<br>• Collaborate with stakeholders to gather requirements and implement enhancements tailored to business needs.<br>• Monitor system performance, troubleshoot technical issues, and provide ongoing support.<br>• Lead supplier onboarding processes, ensuring smooth integration into the Coupa platform.<br>• Design, implement, and support cXML-based integrations for purchase orders, invoices, and catalogs.<br>• Coordinate testing and validation of cXML transactions between suppliers and internal teams.<br>• Maintain detailed documentation for integration specifications and onboarding procedures.<br>• Work closely with Procurement, Finance, and IT teams to align system capabilities with organizational goals.<br>• Provide training and support to end-users and suppliers, while staying up-to-date with Coupa updates and industry best practices.
Position Overview:<br>This role involves creating detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. Specifiers work closely with Furniture Dealers and Sales Representatives to understand project requirements and provide technical support throughout the process.<br><br>Key Responsibilities:<br><br>Develop accurate 2D and 3D drawings for furniture layouts across a range of project scopes.<br><br>Handle design revisions and updates as projects evolve.<br><br>Specify products across multiple lines, with a strong grasp of product codes and applications.<br><br>Collaborate with team members to offer design solutions, value engineering, and overall layout recommendations.<br><br>Qualifications:<br><br>Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience.<br><br>Proficiency in AutoCAD and 2020 CAP & Worksheet; CET Configura experience preferred.<br><br>Deep knowledge of furniture systems, finishes, materials, and specifications.<br><br>Strong product knowledge and ability to stay current with new and existing lines.<br><br>Clear communicator with the ability to present design ideas effectively.<br><br>Organized, detail-oriented, and capable of managing multiple projects at once.<br><br>Self-starter with a proven ability to meet deadlines and solve problems independently.<br><br>Familiarity with furniture specifications in corporate, healthcare, and education environments.<br><br>Comfortable reading technical documents and interpreting various forms of instructions (written, oral, diagram, or schedule-based).<br><br>Strong math and analytical skills.
<p><strong>USC or Green Card Only. Please no C2C inquiries.</strong></p><p><br></p><p>Are you a seasoned Salesforce professional with a proven track record in integration and cloud solutions? We're seeking a Salesforce Solutions Engineer who is not only a Salesforce expert but also specializes in Financial Services Cloud (FSC) with strong experience in integration technologies like Kafka and MuleSoft. These skills are not optional; they are critical for achieving success in this role. If you thrive in dynamic environments, love solving complex integration challenges, and want to shape the future of enterprise technology, this role is for you!</p><p><br></p><p>For immediate and confidential consideration, send your resume to Kristen Lee on LinkedIn or directly apply to this posting!</p><p><br></p><p>As a Salesforce Solutions Engineer, you'll be at the intersection of system architecture, integration, and team leadership, driving impactful technical initiatives. Key elements of your work will include:</p><ul><li><strong>Leverage Financial Services Cloud:</strong> Build and configure Salesforce solutions with FSC proficiency to transform financial services organizations.</li><li><strong>Integration Leadership:</strong> Architect and implement solutions leveraging MuleSoft and Kafka for seamless system integrations.</li><li><strong>Collaborative Changemaker:</strong> Partner with 5+ agile teams to align Salesforce solutions with business priorities at an enterprise scale.</li><li><strong>Technical Bridge:</strong> Lead efforts to integrate Salesforce and other systems while coordinating between Enterprise Architecture and development teams.</li><li><strong>Data Management Expert:</strong> Manage API limits, metadata consistency, and ensure robust data architecture.</li><li><strong>Apex + Declarative Specialist:</strong> Develop declarative Salesforce solutions and Apex features, focusing on scalability and business impact.</li><li><strong>Operational Support Leader:</strong> Transition from project development to operational excellence, maintaining system performance and identifying future opportunities.</li></ul><p><strong>Here’s why this role stands out:</strong></p><p><br></p><ul><li><strong>Integration Spotlight:</strong> Leverage your expertise in <strong>FSC</strong>, <strong>MuleSoft</strong>, and <strong>Kafka</strong> to solve challenging integration puzzles while driving value for the business.</li><li><strong>High-Impact Role:</strong> Lead Salesforce-powered initiatives that align technical ambitions with business outcomes.</li><li><strong>Future-Focused:</strong> Work on cutting-edge architecture like <strong>Platform Event</strong> systems and drive Salesforce solutions that keep the enterprise ahead of trends.</li></ul><p><br></p><p><br></p>
<p>Are you a tech-savvy problem solver with a passion for cloud infrastructure and identity access management? Do you thrive in a collaborative, mentorship-driven environment where cultural fit and team dynamics are just as valued as technical expertise? If so, we have an exciting opportunity for you!</p><p> </p><p>Our Oakland-based client is seeking a contract-to-hire Senior IT Infrastructure Engineer to join their dynamic team in a fully remote capacity (need to work PST hours). This role is perfect for a tech enthusiast with a strong background in cloud infrastructure, identity management, and a knack for fostering teamwork and knowledge sharing.</p><p> </p><p>Key Responsibilities:</p><p>-Take ownership of Okta Identity Access Management (IAM) systems, including managing workflows, device trust, SSO, and authentication policies to ensure secure and seamless operations.</p><p>-Oversee and optimize Azure cloud infrastructure and contribute expertise in designing, implementing, and managing related systems. Familiarity with AWS and networking concepts such as VPCs and network gateways will also be helpful.</p><p>-Manage and support VMware and server environments, though the primary focus will be cloud-based systems. On-premise responsibilities will largely pertain to office IT services.</p><p>-Collaborate with the team to ensure proper SaaS integrations, identifying opportunities for enhanced functionality and efficiency.</p><p> </p><p>What We’re Looking For:</p><p>-Deep technical skills: You have robust experience with Okta IAM and Azure cloud infrastructure and working knowledge of AWS. Expertise in networking concepts and VMware adds to your strong technical foundation.</p><p>-Team player: You value collaboration and are willing to mentor and share knowledge with your teammates. The ability to maintain a positive, open, and inclusive work environment is key.</p><p>-Excellent communication: Your ability to clearly and enthusiastically communicate complex technical concepts helps the entire team learn and grow together.</p><p>-Adaptability and enthusiasm: You have a positive attitude, a passion for problem-solving, and the drive to contribute positively to the company’s mission and culture.</p><p> </p><p>Nice to Haves:</p><p>-Experience with SaaS integrations (bonus points, but not required).</p><p> </p><p>Why Join This Team?</p><p>The team culture is incredibly collaborative, fostering mentorship and openness at all times. The current team member going on leave is a vital mentor, so they’re looking for someone who will not only hit the ground running but also contribute to maintaining the spirit of support and mutual learning.</p><p> </p><p>If you’re ready to bring your expertise in IT infrastructure and thrive in a team-oriented, mentorship-driven environment, we’d love to hear from you!</p><p> </p><p>Apply today to jumpstart the next exciting chapter in your IT career</p>
We are looking for an experienced Network Engineer to join our team in San Antonio, Texas. In this role, you will be responsible for designing, maintaining, and optimizing our corporate networks while ensuring their security and reliability. The ideal candidate will bring technical expertise and a proactive mindset to address network challenges and support the organization’s infrastructure needs.<br><br>Responsibilities:<br>• Configure, maintain, and enhance corporate networks using technologies such as Cisco, Fortinet, Palo Alto, Meraki, Aruba, and Sophos.<br>• Troubleshoot network issues to minimize downtime and ensure seamless operational performance.<br>• Collaborate with the cybersecurity team to implement security policies, procedures, and technologies, including firewalls and access control systems.<br>• Perform routine maintenance tasks, including configuration and management of network devices and applications.<br>• Evaluate and apply network upgrades and patches in line with industry best practices.<br>• Assist with hardware and software upgrades to enhance network functionality.<br>• Monitor and report on network health and performance metrics.<br>• Document updates and design changes while adhering to change management processes.<br>• Diagnose and resolve connectivity issues, including VoIP quality and configuration challenges.<br>• Participate in the network team’s on-call rotation to provide timely technical support.
<p>Are you an experienced <strong>OneStream Application Specialist</strong> who thrives in designing and optimizing Corporate Performance Management (CPM) solutions? Join our team to play a critical role in managing, enhancing, and supporting OneStream applications, empowering our organization with sophisticated financial reporting, consolidation, budgeting, forecasting, and analytical solutions.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a OneStream Application Specialist, you will be responsible for designing, implementing, and maintaining the <strong>OneStream CPM platform</strong>. You’ll collaborate closely with stakeholders to analyze requirements and develop custom solutions, integrations, and workflows that optimize financial operations and increase insights into business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Platform Management & Configuration</strong>: Administer the OneStream application, including security setup, workflow and process configuration, and cube architecture.</li><li><strong>Solution Design</strong>: Develop and implement custom OneStream solutions (business rules, dashboards, reports, data cube configurations) to meet specific organizational needs.</li><li><strong>Financial Processes</strong>: Support financial consolidation, reporting, budgeting, forecasting, and other CPM processes using OneStream functionality.</li><li><strong>Optimization</strong>: Continuously improve platform configuration and processes for enhanced application performance and user experience.</li><li><strong>Data Integration</strong>: Manage data integrations with ERP systems, flat files, external databases, and other financial applications to ensure seamless workflows.</li><li><strong>Troubleshooting & Support</strong>: Diagnose, resolve, and document user-reported issues and technical challenges related to OneStream.</li><li><strong>User Training & Documentation</strong>: Train internal teams on OneStream functionalities and create detailed technical documentation and user guides.</li><li><strong>Collaboration</strong>: Work closely with finance, IT, and other teams to understand requirements and recommend effective CPM solutions.</li><li><strong>Stay Current with OneStream Updates</strong>: Monitor enhancements and updates offered by OneStream, ensuring the organization leverages the latest capabilities.</li></ul>
<p>Our client is seeking a skilled <strong>Senior Network Engineer</strong> to lead its IT network team. This role involves designing, implementing, and managing network infrastructure to enhance <strong>connectivity, performance, and security</strong>. As a team lead, you will provide <strong>technical expertise, mentorship, and project leadership</strong> while ensuring network reliability and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li><strong>Network Infrastructure</strong> – Design, deploy, and troubleshoot <strong>LAN/WAN</strong> networks, including <strong>Cisco routers, switches (Catalyst, Nexus, ISR), and SD-WAN solutions</strong>.</li><li><strong>Wireless Networks</strong> – Implement and maintain <strong>Wireless LAN Controllers (WLC)</strong> and <strong>Access Points (APs)</strong>, including site surveys and troubleshooting.</li><li><strong>Cloud Technologies</strong> – Configure and manage <strong>Azure infrastructure</strong> to support cloud-based networking solutions.</li><li><strong>Security</strong> – Deploy and manage <strong>firewalls (Palo Alto, Cisco ASA), VPNs</strong>, and conduct vulnerability assessments to enhance network security.</li><li><strong>Protocol Management</strong> – Optimize and troubleshoot <strong>routing protocols (BGP, OSPF, EIGRP), VLANs, HSRP, and spanning tree</strong>.</li><li><strong>Automation & Monitoring</strong> – Utilize <strong>Python, Ansible</strong>, and tools like <strong>SolarWinds, PRTG</strong> for network automation and performance monitoring.</li><li><strong>Project & Incident Management</strong> – Lead <strong>network infrastructure projects</strong>, upgrades, and migrations. Manage support tickets using <strong>Jira</strong>.</li><li><strong>Leadership & Collaboration</strong> – Mentor network engineers, assign tasks, set priorities, and ensure deadlines are met. Align network systems with business objectives.</li></ul><p><br></p>
