We are looking for an experienced Infrastructure Engineer II to join our team in Columbus, Ohio. In this role, you will be responsible for managing and optimizing complex systems, ensuring high performance and reliability across various IT infrastructure components. This position requires a proactive approach to problem-solving, strong technical expertise, and a commitment to maintaining secure and efficient systems.<br><br>Responsibilities:<br>• Lead the identification and resolution of infrastructure-related issues, acting as the primary point of contact during crises.<br>• Perform installations and upgrades of operating systems and software packages, ensuring compliance with IT policies and procedures.<br>• Design, configure, and test systems such as telecom networks, servers, security tools, and monitoring software.<br>• Participate in rotating on-call support to address service outages or technical issues during both standard and non-standard business hours.<br>• Investigate recurring system problems and propose configuration changes or updates to enhance stability and performance.<br>• Develop testing and implementation plans for infrastructure upgrades, collaborating with other engineers to ensure seamless execution.<br>• Establish and maintain business practices for system management, data backup, recovery, and archival processes.<br>• Monitor system performance to achieve optimal functionality and reliability.<br>• Travel occasionally to other company locations for training or project support.<br>• Execute additional duties as required to support the team and organizational goals.

• Advanced expertise in complex VoIP environments and strong knowledge of Microsoft Operating Systems, Active Directory, and network devices.<br>• Solid understanding of enterprise server security technologies, networking protocols, and authentication schemes.<br>• Exceptional organizational and analytical skills to address and resolve complex technical challenges.<br>• Ability to remain composed and effective during high-pressure situations.<br>• Proven experience in managing multiple projects with strong prioritization skills.<br>• Excellent communication skills with a customer-focused approach.<br>• In-depth knowledge of SAN-based storage solutions, Cisco network operating systems, and VMware virtualization technologies.<br>• Familiarity with system configuration management, backup technologies, and recovery processes.

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