<p>We are looking for a skilled Network Analyst II to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the efficient operation, security, and maintenance of network systems, servers, and related technologies. This position offers the opportunity to work with a diverse range of tools and platforms to support both technical infrastructure and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and manage network systems, including Microsoft Windows and Linux servers, hypervisor hosts, and virtualized environments.</p><p>• Monitor and secure routers, switches, storage solutions, and uninterruptible power supplies to ensure optimal performance.</p><p>• Administer and troubleshoot server software, ensuring smooth operations and addressing issues proactively.</p><p>• Manage data backups, replication processes, and test environments to safeguard critical information.</p><p>• Design, develop, and test disaster recovery plans to maintain business continuity.</p><p>• Provide advanced technical support for network connectivity and user applications, resolving complex issues efficiently.</p><p>• Set up and maintain audiovisual equipment such as projectors and video conferencing systems.</p><p>• Collaborate with medical device personnel to ensure seamless integration and support.</p><p>• Implement structured cabling solutions to maintain reliable network connections.</p>
We are looking for an experienced IT Service Delivery Manager to lead and enhance the delivery of user-centered IT support within a dynamic healthcare environment. Based in Oakland, California, this role focuses on optimizing IT services to ensure accessibility, efficiency, and alignment with organizational needs. The ideal candidate will bring strategic vision, leadership expertise, and a strong commitment to operational excellence.<br><br>Responsibilities:<br>• Drive initiatives to improve the overall user experience by embedding proactive support and usability principles into IT service delivery.<br>• Lead and mentor a team of IT support analysts and system specialists, fostering collaboration and encouraging growth.<br>• Develop and implement strategies to optimize IT support processes, tools, and response models.<br>• Oversee the resolution of technical issues, identifying trends and systemic causes to enhance service performance.<br>• Manage the creation and delivery of end-user training programs and self-service resources to improve technology adoption.<br>• Monitor and analyze service performance metrics, including SLAs, user satisfaction, and operational effectiveness, to identify improvement opportunities.<br>• Collaborate with cross-functional teams to ensure IT services align with organizational goals and operational needs.<br>• Ensure timely and clear communication regarding system outages, updates, and changes to minimize business disruption.<br>• Maintain relationships with external vendors, ensuring service quality and alignment with company expectations.<br>• Represent end-user perspectives in enterprise IT projects, supporting change management and post-deployment evaluations.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p><strong>About the Role:</strong></p><p>We’re seeking a motivated and tech-savvy individual to join our IT team as a PC/Entry-Level IT Support Technician. This is an excellent opportunity for recent graduates or individuals looking to start their career in IT. You’ll gain hands-on experience supporting end-users, troubleshooting hardware and software issues, and maintaining IT systems in a dynamic environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Assist with setup and configuration of new equipment and user accounts.</li><li>Perform routine maintenance and updates on systems and applications.</li><li>Document support requests and resolutions in the ticketing system.</li><li>Support remote users via phone, email, and remote access tools.</li><li>Collaborate with senior IT staff on projects and escalated issues.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>Strong interest in technology and problem-solving.</li><li>Basic understanding of Windows OS, Microsoft Office, and networking fundamentals.</li><li>Excellent communication and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to learn and grow in a fast-paced IT environment.</li></ul><p><strong>Preferred (but not required):</strong></p><ul><li>Internship or volunteer experience in IT support.</li><li>Familiarity with Active Directory, Office 365, or ticketing systems.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Supportive team environment with mentorship opportunities.</li><li>Hands-on experience with a wide range of technologies.</li><li>Career development and training resources.</li><li>Great opportunity to launch your IT career!</li></ul><p><br></p>
<p>We are looking for a skilled IS Coordinator to join our team in Dallas, Texas, for a long-term contract position. In this role, you will provide essential IT support to ensure smooth operations across a dynamic manufacturing environment. You will work closely with end users and technical teams, offering expertise in system administration and troubleshooting while maintaining adaptability. </p><p><br></p><p>Title: System Administrator </p><p>Location: Dallas, Tx </p><p>Duration: 12 months </p><p>Pay: $35-40 per hour </p><p><br></p><p>Responsibilities:</p><p>• Manage mobile devices using Intune to ensure secure and efficient functionality.</p><p>• Deploy and support endpoints, including Windows and Mac operating systems.</p><p>• Oversee server patching and ensure systems are updated regularly to maintain security and performance.</p><p>• Provide user support, resolve network issues, and assist with patch management.</p><p>• Collaborate with teams to manage IT operations for multiple facilities across various industries.</p><p>• Deliver day-to-day desktop and ticketing support to 70 end users.</p><p>• Maintain a detail-oriented demeanor while interacting with executives and stakeholders.</p><p>• Ensure compliance with organizational IT standards and practices.</p><p>• Participate in in-house training to develop niche technical skills.</p><p>• Monitor and respond to system alerts and incidents promptly.</p>
<p><strong>About the Role:</strong></p><p>We’re proactively recruiting Help Desk Technicians for upcoming opportunities with our clients in the Charlotte area. These roles will support end users by troubleshooting hardware, software, and network issues while providing exceptional customer service.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1 support via phone, email, or ticketing systems</li><li>Troubleshoot Windows OS, Office 365, and basic network connectivity</li><li>Log and escalate incidents as needed</li><li>Set up and image computers for new hires</li></ul>
<p>Job Summary</p><p>The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.</p><p>Key Responsibilities</p><ul><li><strong>Hardware and Software Support</strong>: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).</li><li><strong>Operating System Management</strong>: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.</li><li><strong>Network Connectivity</strong>: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.</li><li><strong>User Support</strong>: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.</li><li><strong>System Maintenance</strong>: Perform routine maintenance, including software updates, patch management, and hardware upgrades.</li><li><strong>Documentation</strong>: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.</li><li><strong>Security Compliance</strong>: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.</li><li><strong>Collaboration</strong>: Work closely with IT team members to escalate complex issues and implement IT projects as needed.</li></ul><p><br></p>
<p><strong>Primary Duties:</strong></p><ul><li>Serve as the initial point of contact for internal technical support, addressing issues via phone, email, or in person.</li><li>Diagnose and resolve problems related to computers, mobile devices, printers, and commonly used software.</li><li>Log all support interactions and resolutions in the IT service management system.</li><li>Forward more complex or unresolved issues to senior IT staff or external vendors when necessary.</li><li>Assist with employee onboarding and offboarding by setting up user accounts and preparing IT equipment.</li><li>Track and manage IT hardware and software inventory, ensuring compliance with company standards.</li><li>Provide assistance to remote employees and field staff with connectivity and access challenges.</li></ul><p><br></p>
<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
We are looking for a skilled Data Reporting Analyst to join our team in Boca Raton, Florida. In this role, you will be responsible for transforming complex data into actionable insights that drive informed business decisions. The ideal candidate will possess a strong background in data analysis and reporting tools, while demonstrating an ability to work collaboratively across teams.<br><br>Responsibilities:<br>• Develop and maintain data reports and dashboards using BusinessObjects technologies to support business intelligence needs.<br>• Analyze complex datasets to identify trends, patterns, and actionable insights.<br>• Collaborate with cross-functional teams to understand reporting requirements and translate them into technical solutions.<br>• Utilize Microsoft SQL to extract, transform, and load data for reporting purposes.<br>• Ensure data accuracy and integrity by performing regular audits and validation processes.<br>• Design and implement data models using tools such as Erwin Data to optimize reporting efficiency.<br>• Create documentation for reporting processes and methodologies to ensure consistency and scalability.<br>• Provide technical support and training to team members on data reporting tools and best practices.<br>• Monitor and troubleshoot reporting systems to ensure seamless operation.<br>• Stay updated on industry trends and emerging technologies to enhance business intelligence capabilities.
<p>We are looking for a skilled Technical Accounting Analyst to a growing team in Tulsa, Oklahoma. In this role, you will play a crucial part in interpreting accounting standards, analyzing complex transactions, and ensuring accurate financial reporting. This position offers an excellent opportunity to collaborate with auditors, research emerging issues, and contribute to process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Interpret and apply U.S. accounting standards to evaluate and document appropriate financial reporting treatments for new, complex, or unique transactions.</p><p>• Review material revenue contracts in compliance with ASC 606 and lease agreements under ASC 842.</p><p>• Support the Technical Accounting and External Reporting Manager by coordinating internal and external audit requests and preparing inputs for quarterly and annual consolidated financial statements.</p><p>• Collaborate with internal and external auditors to prepare audited financial statements and ensure compliance with internal controls.</p><p>• Conduct research on current and emerging accounting issues, implementing updated policies and procedures as needed.</p><p>• Identify and facilitate process improvements to enhance operational efficiency.</p><p>• Foster a positive and collaborative work environment by supporting employee training and development initiatives.</p>
We are looking for a skilled PC Technician to join our team on a contract basis in Fort Lauderdale, Florida. This role involves providing technical support and ensuring seamless hardware and software installations and connections. The ideal candidate will have hands-on experience with computer systems, peripherals, and troubleshooting hardware-related issues.<br><br>Responsibilities:<br>• Disconnect and reconnect user workstations, ensuring all components are properly configured.<br>• Install and troubleshoot computer hardware, including desktops, laptops, and peripherals.<br>• Perform cable installations to establish reliable connections between devices.<br>• Provide technical support and resolve issues involving Dell and Apple devices.<br>• Verify system functionality after installations and address any immediate concerns.<br>• Maintain a neat and organized appearance and adhere to dress code requirements, including closed-toed shoes.<br>• Collaborate with team members to complete tasks efficiently and meet project timelines.
We are looking for a skilled Business Systems Analyst to join our team in Ft. Lauderdale, Florida. In this role, you will play a critical part in ensuring the functionality and performance of key platforms, particularly within the solar division. Your expertise will help streamline operations, troubleshoot issues, and enhance platform usability to support the organization’s goals.<br><br>Responsibilities:<br>• Serve as the primary technical resource for the Procore platform within the solar division, ensuring optimal performance and usability.<br>• Collaborate with users to diagnose, resolve, and escalate technical challenges effectively.<br>• Oversee system configurations, monitor performance, and manage user access to maintain reliability.<br>• Work closely with organizational and field teams to drive adoption and implement platform improvements.<br>• Identify patterns in user feedback and develop solutions to enhance system functionality.<br>• Provide training and guidance to ensure users can maximize the tools and platforms available.<br>• Translate business requirements into actionable technical solutions that address operational needs.<br>• Stay updated on emerging technologies and tools to continuously enhance system capabilities.<br>• Ensure smooth integration and functionality of SaaS platforms within the organization.
<p><strong><u>Business Analyst, Dynamics 365 CRM</u></strong></p><p><strong>Location:</strong> Hybrid (3 days onsite in Woodland Hills, CA)</p><p><strong>Salary Range:</strong> $120K – $160K + Comprehensive Benefits</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced <strong>Senior CRM Business Analyst</strong> to join our Business Solutions team. This role will focus on leveraging <strong>Microsoft Dynamics 365 CRM</strong> to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.</p><p>We are looking for someone who is a <strong>strategic problem-solver with hands-on technical expertise</strong>. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, configure, and optimize <strong>Microsoft Dynamics 365 CRM</strong> solutions tailored to business goals.</li><li>Collaborate with cross-departmental stakeholders to translate business needs into clear technical requirements and acceptance criteria.</li><li>Write and manage detailed business and functional specifications to guide development and testing teams.</li><li>Configure Dynamics 365 CRM components, including workflows, entities, forms, dashboards, and business rules.</li><li>Utilize <strong>SQL</strong> and tools like <strong>Power BI</strong> for advanced data analysis and performance reporting.</li><li>Act as the primary liaison between stakeholders and technical teams to ensure seamless communication and delivery.</li><li>Support Agile project lifecycles, including requirements gathering, testing, and solution implementation.</li><li>Lead workshops, provide project updates, and ensure smooth knowledge transfer across teams.</li><li>Mentor junior analysts and facilitate knowledge sharing within the team.</li></ul>
<p>We are seeking a Senior Business Analyst with strong technical acumen and advanced SQL expertise to support a high-profile enterprise implementation project. This individual will serve as the bridge between business and technical teams—translating complex requirements into actionable deliverables, validating configurations, and ensuring system accuracy through detailed testing and analysis.</p><p><br></p><p><strong><em>100% REMOTE | CST/EST TIMEZONES PREFERRED | GREENCARD HOLDER/US CITIZEN</em></strong></p><p><br></p><p><strong>Role Overview</strong></p><p>The Senior Business Analyst will collaborate closely with project managers, developers, and client stakeholders to define requirements, test configurations, and ensure seamless data flow across systems. This role is ideal for someone who thrives in technical environments, is comfortable digging into data with SQL, and can confidently validate system performance through configuration testing and data validation.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Partner with technical and business teams to gather, analyze, and document functional and non-functional requirements.</li><li>Write and execute complex SQL queries to extract, validate, and reconcile data across multiple systems.</li><li>Conduct configuration testing to ensure system setups align with documented requirements and business logic.</li><li>Support system testing, UAT, and regression testing—logging defects and driving resolution with developers.</li><li>Create detailed documentation for data mapping, process flows, and configuration outcomes.</li><li>Develop and maintain reports or dashboards to support decision-making and track implementation progress.</li><li>Facilitate requirements sessions and ensure clear alignment between business objectives and system functionality.</li><li>Provide ongoing analytical support post-deployment to monitor accuracy, identify gaps, and recommend enhancements.</li></ul>
We are looking for a skilled Business Systems Analyst to join our team in Glen Rock, Pennsylvania. In this role, you will bridge the gap between IT and business operations, ensuring seamless functionality and optimization of key systems. You will play a pivotal role in supporting and enhancing Oracle applications and related systems across manufacturing, supply chain, finance, and quality functions.<br><br>Responsibilities:<br>• Provide functional and technical support for Oracle E-Business Suite modules, including manufacturing, supply chain, and finance.<br>• Collaborate with business stakeholders to gather requirements and design effective solutions for Oracle systems.<br>• Develop, maintain, and optimize applications using Oracle Apex, ensuring alignment with business needs.<br>• Troubleshoot and resolve system issues to maintain operational efficiency.<br>• Conduct user training and create documentation to improve system adoption and understanding.<br>• Partner with cross-functional teams to implement system enhancements that drive process improvements.<br>• Analyze existing processes and recommend solutions for increased efficiency and productivity.<br>• Support labelling and other system extensions by designing and developing custom applications.<br>• Ensure compliance with quality and data integrity standards in all system operations.
<p>We are looking for a dedicated IT Support Specialist to join our team in Brooklyn Park, Minnesota.</p><p>In this role, you will provide comprehensive technical support to ensure seamless operations across devices, systems, and collaboration tools. Your focus will be on delivering excellent customer service while troubleshooting issues and contributing to the overall improvement of IT processes.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for devices, operating systems, collaboration tools, productivity software, and endpoint security systems.</p><p>• Coordinate onboarding and offboarding processes, including equipment setup and access provisioning for new and departing employees.</p><p>• Manage incident lifecycles from intake to resolution, ensuring clear and timely communication with users.</p><p>• Collaborate with engineering and enterprise application teams to address escalated issues and perform root cause analysis.</p><p>• Maintain local inventory by conducting audits, managing IT procurement, and overseeing stockroom operations.</p><p>• Support hardware lifecycle management, including imaging, deployment, asset tracking, and returns.</p><p>• Ensure functionality of audio-visual systems in meeting spaces and collaboration rooms.</p><p>• Participate in IT initiatives, such as software rollouts, system migrations, and compliance-related activities.</p><p>• Contribute to change, problem, and incident management processes, prioritizing customer satisfaction and service quality.</p>
Position Summary<br>The Business Integration Analyst serves as the technical backbone for the organization’s data infrastructure and system integrations. This role is responsible for managing payment collection systems, overseeing data validation processes, and optimizing marketing automation workflows across multiple business units. The analyst ensures seamless and reliable data transfers between integrated systems, safeguarding data integrity and accuracy to support financial reporting and operational decision-making. Success in this position requires strong technical expertise, data management proficiency, and the ability to collaborate effectively with cross-functional teams.<br><br>Position Essential Functions<br>• Data Infrastructure & System Integration:<br>• Build and maintain integrations between CRM, ERP, and third-party systems<br>• Ensure reliable data synchronization and validation across multiple platforms<br>• Monitor and optimize data transfer processes for accuracy and performance<br>• Implement data quality controls and validation workflows<br>• Ensure compliance with legal and regulatory requirements for data<br>• Collaborate with the team on data governance standards and best practices<br>• Technical Operations & Support:<br>• Support technical projects and system implementations across business units<br>• Maintain operational workflows that support financial reporting and decision-making<br>• Troubleshoot system issues, data discrepancies, and integration failures<br><br>Position Qualifications<br>Required<br>• Bachelor’s degree in Business, Information Systems, or related field, OR equivalent experience<br>• 3+ years of experience in integrations or related roles<br>• Strong proficiency with CRM systems and enterprise integration platforms<br>• Experience with payment processing and financial reconciliation<br>• Knowledge of marketing automation and campaign management<br>• Excellent problem-solving and analytical skills<br>• Strong attention to detail and data accuracy<br>• Effective cross-functional communication<br>• Ability to manage multiple projects simultaneously<br>• Quick learner with new technologies and tools<br>Preferred<br>• Experience in fire safety, emergency services, or the insurance industry<br>• Enterprise Integration Platform certifications<br>• Knowledge of compliance requirements for financial transactions<br><br>Technical Proficiency<br>• Integration Platforms: Make.com, Boomi, Celigo<br>• CRM/ERP Systems: Salesforce, NetSuite<br>• Database Management: SQL queries, database optimization, data analysis<br>• Payment Processing: Authorize.net<br>• Marketing Tools: SendGrid, PostGrid, email automation platforms<br>• Development: JavaScript, webhooks, API integration, basic web technologies<br>• DevOps: Deployment automation, system monitoring
We are looking for a detail-oriented Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will handle escalated technical issues, troubleshoot complex problems, and collaborate with team members to deliver exceptional customer support. This position requires expertise in server, network, and cloud systems, as well as a commitment to maintaining high standards of service.<br><br>Responsibilities:<br>• Address escalated technical issues from Tier 1 support, ensuring timely and effective resolution.<br>• Diagnose and troubleshoot problems related to servers, network devices, PCs, and cloud systems.<br>• Collaborate with team members to resolve customer challenges and improve service delivery.<br>• Provide guidance and assistance to Tier 1 support staff by responding to alerts and tickets.<br>• Take ownership of customer tickets, ensuring all interactions and resolutions are documented accurately.<br>• Escalate unresolved technical issues to the Tier 3 team while maintaining clear communication.<br>• Participate in certification training to enhance technical skills and knowledge.<br>• Update outdated procedures and contribute to the development of new documentation.<br>• Report critical incidents or complex problems that require higher-level intervention.<br>• Work flexible shifts, including weekends and holidays, to support a 24/7 operational environment.
We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.<br><br>Responsibilities:<br>• Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.<br>• Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.<br>• Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.<br>• Collaborate with team members to develop resolutions for customer challenges and document solutions.<br>• Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.<br>• Maintain and update procedural documentation to reflect current practices and solutions.<br>• Participate in ongoing certification training to enhance technical skills and knowledge.<br>• Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.<br>• Remain flexible to accommodate varying shifts, including holidays and weekends.<br>• Provide high-quality customer service through clear and precise communication across all channels.
<p>Robert Half is partnering with a client in Rancho Bernardo, CA to find a skilled <strong>PC Technician</strong> to support a two-day project. If you have hands-on expertise in PC hardware, excellent troubleshooting skills, and a passion for organization and precision, we want to hear from you.</p><p><br></p><p><strong>This position emphasizes disconnecting and reconnecting computer hardware, functionality testing, and meticulous cable management.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Efficiently disconnect and reconnect desktop and laptop PCs, peripherals, and other related hardware.</li><li>Perform thorough functionality testing on reconnected hardware to ensure successful setup and minimal downtime.</li><li>Physically relocate PC equipment as needed, ensuring components are secure during transport.</li><li>Organize and implement clean, optimized cable management solutions in compliance with IT standards.</li><li>Troubleshoot hardware to identify and resolve connectivity, power, or functionality issues.</li><li>Collaborate with IT team members to maintain clear documentation of setups, inventory, and deployments.</li><li>Assist with basic software installations, system updates, and configurations, as appropriate.</li><li>Follow and enforce established company IT policies and procedures.</li></ul>
Position: SENIOR CDP DATA ANALYST - Help Build a Smarter Connected Digital Experience<br>Location: REMOTE<br>Salary: UP TO $140K + EXCEPTIONAL BENEFITS<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A nationally recognized company with a long history of success is launching a bold new digital initiative—and this is your opportunity to help shape it from the ground up.<br>This newly formed department is building a mobile-first product from scratch. It’s a greenfield, 0-to-1 launch with the pace and creativity of a startup, backed by the resources and stability of a Fortune 500 parent. The first MVP is nearing launch, and we’re assembling a team of 20 innovators to bring it to life.<br>As a Senior CDP Data Analyst, you’ll be a key player in designing and evolving a custom-built Customer Data Platform. Your work will unify customer insights across systems and empower smarter, faster decision-making across the organization.<br>What You’ll Be Doing<br> • Collaborate with data engineers, architects, and business stakeholders to define data requirements and use cases.<br> • Design data models and integration logic to support a unified customer view.<br> • Analyze customer behavior across platforms to uncover insights and segmentation opportunities.<br> • Build dashboards and visualizations that drive strategic decisions.<br> • Ensure data quality, consistency, and governance across the Customer Data Platform.<br> • Translate business needs into technical specifications and support iterative development.<br> • Advocate for data best practices and help standardize customer metrics across teams.<br>What You Bring<br> • 5+ years of experience in data analysis, with a focus on customer data and cross-platform integration.<br> • Advanced skills in SQL and Python, R, or similar languages.<br> • Experience with data visualization tools like Power BI or Tableau.<br> • Familiarity with cloud data platforms (Azure, AWS, GCP) and modern data warehousing.<br> • Strong communication skills and ability to work across technical and non-technical teams.<br> • Bonus: Experience with customer journey analytics, segmentation modeling, personalization strategies, and data privacy frameworks (GDPR, CCPA).<br>Why Join Now?<br> • Be part of a ground-floor team shaping a transformative digital product.<br> • Work in a fast-paced, agile environment with full executive support.<br> • Influence how data drives decisions across a nationally recognized organization.<br> • Enjoy the freedom to innovate—without legacy constraints.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
Position: SENIOR CDP DATA ANALYST - Help Build a Smarter Connected Digital Experience<br>Location: REMOTE<br>Salary: UP TO $140K + EXCEPTIONAL BENEFITS<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A nationally recognized company with a long history of success is launching a bold new digital initiative—and this is your opportunity to help shape it from the ground up.<br>This newly formed department is building a mobile-first product from scratch. It’s a greenfield, 0-to-1 launch with the pace and creativity of a startup, backed by the resources and stability of a Fortune 500 parent. The first MVP is nearing launch, and we’re assembling a team of 20 innovators to bring it to life.<br>As a Senior CDP Data Analyst, you’ll be a key player in designing and evolving a custom-built Customer Data Platform. Your work will unify customer insights across systems and empower smarter, faster decision-making across the organization.<br>What You’ll Be Doing<br> • Collaborate with data engineers, architects, and business stakeholders to define data requirements and use cases.<br> • Design data models and integration logic to support a unified customer view.<br> • Analyze customer behavior across platforms to uncover insights and segmentation opportunities.<br> • Build dashboards and visualizations that drive strategic decisions.<br> • Ensure data quality, consistency, and governance across the Customer Data Platform.<br> • Translate business needs into technical specifications and support iterative development.<br> • Advocate for data best practices and help standardize customer metrics across teams.<br>What You Bring<br> • 5+ years of experience in data analysis, with a focus on customer data and cross-platform integration.<br> • Advanced skills in SQL and Python, R, or similar languages.<br> • Experience with data visualization tools like Power BI or Tableau.<br> • Familiarity with cloud data platforms (Azure, AWS, GCP) and modern data warehousing.<br> • Strong communication skills and ability to work across technical and non-technical teams.<br> • Bonus: Experience with customer journey analytics, segmentation modeling, personalization strategies, and data privacy frameworks (GDPR, CCPA).<br>Why Join Now?<br> • Be part of a ground-floor team shaping a transformative digital product.<br> • Work in a fast-paced, agile environment with full executive support.<br> • Influence how data drives decisions across a nationally recognized organization.<br> • Enjoy the freedom to innovate—without legacy constraints.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>Our client, a rapidly growing organization at the forefront of precision medicine and healthcare innovation, is seeking a <strong>Financial Systems Analyst</strong> to lead the implementation and ongoing support of its <strong>Oracle Fusion Financials</strong> applications.</p><p>This is a high-impact role within the Finance IT organization, where you’ll work closely with stakeholders across Finance, Accounting, Supply Chain, and IT to design, enhance, and maintain enterprise financial systems that drive operational efficiency and strategic decision-making.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the <strong>primary support resource</strong> for Oracle Finance Cloud modules: General Ledger, Accounts Payable, Cash Management, Fixed Assets, and Cost Management.</li><li>Provide functional support for <strong>Oracle SCM modules</strong>, including Procurement, Receiving, Quality, Product Information Management, Inventory, Supply Planning, and Manufacturing.</li><li>Design and maintain custom and standard reporting using OTBI, FRS, SmartView, BI Publisher, and SQL.</li><li>Support and enhance <strong>Oracle EPBCS (Enterprise Planning & Budgeting Cloud Service)</strong>, including writing and troubleshooting Calc Scripts.</li><li>Administer system functions such as user access, quarterly patch testing, and environment management in line with change control processes.</li><li>Lead scoping and design sessions, translating business requirements into system configurations and improvements.</li><li>Maintain documentation and training resources for financial systems end-users.</li><li>Collaborate with external consultants and Oracle support to resolve technical issues and optimize system performance.</li></ul><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, Information Technology, or a related field.</li><li>Minimum 4 years of experience implementing and supporting Oracle Fusion Financials.</li><li>Proficiency with FBDI, ADFDI, OTBI reporting, and SmartView.</li><li>2+ years of experience working with Oracle EPBCS/EPM applications.</li><li>Strong understanding of finance and supply chain business processes.</li><li>Ability to troubleshoot technical issues and communicate solutions clearly across teams.</li><li>Self-driven with the ability to manage priorities independently.</li><li>Strong collaboration and customer service mindset.</li></ul><p> <strong>Preferred Qualifications:</strong></p><ul><li>Industry experience in biotechnology, healthcare, or laboratory services.</li><li>Exposure to middleware platforms such as Oracle Integration Cloud (OIC) or Mirth Connect.</li><li>Experience with Oracle Fusion Cloud development and scripting.</li><li>Ability to thrive in a fast-paced, change-driven environment with minimal supervision.</li><li>Strong attention to detail and commitment to delivering high-quality work.</li></ul>
