We are looking for a dynamic Sales Assistant to join our team in Midland, Texas. In this position, you will play a critical role in supporting sales and purchasing activities, ensuring smooth operations and excellent customer service. This role requires a proactive individual who thrives in a fast-paced environment and is eager to contribute to both team and customer success.<br><br>Responsibilities:<br>• Provide exceptional customer service by identifying client needs and delivering tailored solutions.<br>• Generate leads to support the outside sales team and drive business growth.<br>• Prepare and issue purchase orders with precision and attention to detail.<br>• Manage data entry tasks efficiently to maintain accurate records.<br>• Coordinate product deliveries with the appropriate teams to ensure timely execution.<br>• Handle invoicing processes and ensure accuracy in documentation.<br>• Verify product specifications to guarantee proper delivery to customers.<br>• Oversee inventory management to maintain optimal stock levels.<br>• Develop bids and proposals that align with customer requirements.<br>• Create impactful presentations to support sales initiatives.
We are looking for a detail-oriented Billing Clerk to join our team in Kansas City, Missouri. This position involves preparing and verifying billing information to ensure accurate submission to state programs. The ideal candidate will thrive in a quiet, focused environment and have a strong background in accounting.<br><br>Responsibilities:<br>• Review and verify weekly billing reports for accuracy and completeness.<br>• Prepare and input billing data into the system to ensure proper submission.<br>• Collaborate with the billing supervisor to batch and finalize reports for state submission.<br>• Extract and analyze charge data using Excel spreadsheets.<br>• Maintain accurate and organized records of billing activities.<br>• Ensure compliance with state program requirements and guidelines.<br>• Assist in troubleshooting billing discrepancies or issues.<br>• Support the team in maintaining efficient billing operations.<br>• Communicate effectively with team members regarding billing updates.
We are looking for a dedicated and detail-oriented Office Assistant to join our team on a contract basis in Los Angeles, California. This role requires someone who can efficiently handle administrative tasks and ensure smooth day-to-day operations in a well-organized office environment. If you have strong organizational skills and enjoy multitasking, this position is a great opportunity to contribute to a dynamic workplace.<br><br>Responsibilities:<br>• Manage receptionist duties, including greeting visitors and directing them to the appropriate contacts.<br>• Perform document scanning tasks to ensure records are accurately digitized and organized.<br>• Handle inbound calls with professionalism, providing information and redirecting calls as necessary.<br>• Assist with general clerical tasks such as filing, data entry, and maintaining office supplies.<br>• Support the office manager with administrative activities to enhance operational efficiency.
We are looking for an organized and detail-oriented Inventory Clerk to join our team on a contract basis in Paramus, New Jersey. In this role, you will play a key part in managing inventory processes and supporting supply chain operations. This part-time position offers an opportunity to contribute to a dynamic environment while ensuring accuracy and efficiency in inventory-related tasks.<br><br>Responsibilities:<br>• Maintain accurate records of inventory levels and update systems as needed.<br>• Conduct audits to ensure inventory data aligns with physical stock.<br>• Utilize ERP systems to track and manage inventory processes.<br>• Create and analyze charts and graphs to monitor inventory trends.<br>• Handle inbound calls and address inquiries related to inventory.<br>• Perform clerical duties such as data entry and filing to support inventory operations.<br>• Collaborate with supply chain teams to ensure smooth inventory flow.<br>• Assist in generating reports to provide insights on inventory performance.<br>• Ensure compliance with company standards and procedures for inventory management.<br>• Support the implementation of inventory management technologies and tools.
<p>Our client, a leading telecommunications company based in Kingston, New York, is seeking an experienced Accounts Payable Specialist to join their team on a contract/temporary basis. The ideal candidate will bring a strong background in NetSuite and demonstrate exceptional accuracy and efficiency in data entry.</p><p>This role plays a key part in the company’s financial operations, ensuring timely and precise processing of invoices and payments, while supporting critical month-end activities.</p><p>Key Responsibilities</p><ul><li>Process, code, and reconcile up to 150 invoices daily with speed and accuracy</li><li>Utilize NetSuite to manage accounts payable transactions and maintain up-to-date financial records</li><li>Oversee cash collections and ensure all payments are posted accurately</li><li>Conduct invoice coding and verify expense allocations for accuracy and compliance</li><li>Support month-end closing procedures, including account reconciliations and reporting</li><li>Collaborate with internal departments and vendors to resolve discrepancies and ensure timely payment</li><li>Maintain organized records and documentation in accordance with company policies and audit requirements</li><li>Assist with ad hoc accounting tasks and special projects as needed</li></ul><p><br></p>
<p>We are looking for an organized and personable <strong><em>Receptionist </em></strong>to join a team in Honolulu, Hawaii. In this Contract position, you will be the first point of contact for visitors and callers, ensuring smooth communication and efficient office operations. This role is ideal for someone who thrives in a dynamic environment and enjoys delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors in a detail-oriented and welcoming manner.</p><p>• Manage incoming calls through the switchboard, directing them to the appropriate departments.</p><p>• Handle mail processing, including sorting and distributing incoming correspondence.</p><p>• Maintain inventory and manage orders for office supplies as needed.</p><p>• Perform general receptionist duties, such as scheduling appointments and maintaining calendars.</p><p>• Provide customer service support by addressing inquiries and resolving minor issues.</p><p>• Ensure the reception area remains clean, organized, and presentable at all times.</p><p>• Collaborate with team members to support administrative tasks and office functions.</p>
<p>Are you a solid accountant with strong skills in Dynamics GP (Great Plains) looking for an opportunity to shine in your career? Do you like to guide others through their work and provide a helping hand?</p><p>If you have 5+ years of Dynamics GP (Great Plains), experience in the following modules, accounts payable (a/p), accounts receivable (a/r), general ledger, (G/L), and these areas of Great Plains:</p><ul><li><strong>Financial:</strong> Journal Entries, Bank Transactions & Reconciliation, Fixed Assets, Reporting, Account Lookup</li><li><strong>Sales:</strong> Sales Order Processing, Cash Receipts, Customer Management</li><li><strong>Purchasing:</strong> Purchase Order Processing, Vendor Payments, Vendor Management</li></ul><p>Assist in creating, modifying, and organizing SmartLists for key reporting needs.</p><p>Help users learn how to filter, sort, and export SmartList data for their day-to-day functions.</p><p>Provide short-term help with data entry, validation, and cleanup to ensure accurate understanding of system process.</p><ul><li>Be available to assist staff navigating new GP screens and functions during the post-rollout period.</li><li>Answer basic “how-to” questions and guide users through standard processes.</li><li>Identify common issues or knowledge gaps and communicate them to the implementation team</li></ul><p>Support the creation and organization of a GP procedures manual, including:</p><ul><li>Step-by-step instructions for key workflows in each module.</li><li>Visual aids such as screenshots and annotated examples.</li><li>Department-specific checklists to standardize processes.</li></ul>
We are looking for a Service Partner Recruiting Associate to join our team in North Attleboro, Massachusetts. In this Contract-to-permanent position, you will play a pivotal role in connecting with service partners and fostering valuable relationships within the construction and contracting industry. This role is ideal for someone who thrives in an outbound calling environment and enjoys solving challenges while building strong connections.<br><br>Responsibilities:<br>• Conduct outbound calls to prospective service partners, focusing on winter work opportunities.<br>• Engage in direct and effective communication, demonstrating a calm and steady demeanor.<br>• Follow up with service partners who have not responded to previous outreach to gauge their interest and availability.<br>• Partner with subject matter experts to ensure accurate and effective communication.<br>• Qualify service providers by assessing their equipment and verifying their general liability insurance for snow removal.<br>• Build and maintain strong relationships through meaningful interactions and effective communication.<br>• Collaborate with a team of eight, providing support to two individuals within the team.<br>• Utilize recruitment strategies or outdoor trade experience to identify and onboard suitable service providers.<br>• Troubleshoot issues and address concerns proactively to ensure smooth operations.
We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.<br>• Process orders and maintain accurate data entry to ensure seamless service delivery.<br>• Handle both inbound and outbound calls effectively while addressing customer concerns.<br>• Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.<br>• Collaborate with team members to meet service goals and maintain customer satisfaction.<br>• Follow established protocols to resolve issues and escalate complex cases when necessary.<br>• Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.<br>• Maintain a positive and attentive demeanor during all customer interactions.<br>• Provide detailed updates to customers regarding the status of their requests or orders.<br>• Ensure compliance with company policies and procedures while delivering top-notch service.
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This position offers the potential for long-term employment and is ideal for someone with strong computer skills, a positive attitude, and the ability to work both independently and collaboratively. If you excel in providing exceptional customer support and have experience in scheduling and order management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage inbound and outbound customer calls with professionalism and efficiency.<br>• Address customer inquiries and provide timely solutions to ensure satisfaction.<br>• Accurately create and update sales orders for service and installation requests.<br>• Coordinate and schedule service appointments and installations with customers and builders.<br>• Maintain accurate records by entering and updating data in relevant systems.<br>• Prepare customer invoices and quotes with precision and attention to detail.<br>• Communicate effectively through email correspondence to address inquiries and follow up on orders.<br>• Utilize Microsoft Excel and other software tools to manage and analyze data.<br>• Collaborate with team members to ensure smooth operations and meet customer needs.<br>• Learn and adapt to internal systems and processes, demonstrating a proactive approach to training and development.
<p>We are looking for a highly organized Administrative Assistant to join our client. In this contract role, you will play a key part in supporting scheduling operations, managing data systems, and collaborating with multiple departments. If you are detail-oriented and excel at working with scheduling systems, this is an excellent opportunity to contribute to a dynamic environment. Responsibilities:</p><ul><li>Manage room scheduling, ensuring accuracy within their system and related platforms.</li><li>Collaborate with other department to coordinate and make adjustments for rooming and scheduling requirements.</li><li>Build sections and handle modifications directly within the system.</li><li>Respond to inquiries regarding room capacities and instructional aspects related to scheduling.</li><li>Create term schedules, ensuring alignment with needs and standards.</li><li>Support registration and maintenance tasks within their system.</li><li>Process various changes and updates in their system as required.</li><li>Maintain information accurately, ensuring smooth functionality within the system.</li><li>Manage scheduling, focusing on modifications rather than building schedules from scratch.</li></ul>
We are looking for a dedicated and detail-driven Full Charge Bookkeeper to join our team in Columbia, Maryland. This long-term contract role will involve managing financial records, performing reconciliations, and assisting with payroll and tax preparation tasks for small business clients. The ideal candidate will possess a positive attitude, strong organizational skills, and a willingness to learn and adapt.<br><br>Responsibilities:<br>• Manage comprehensive bookkeeping tasks, including accounts payable, accounts receivable, and bank reconciliations.<br>• Prepare accurate financial reports using Xero or similar accounting software.<br>• Assist with payroll processing to ensure timely and error-free payments.<br>• Support tax preparation processes for small business clients, ensuring compliance with relevant regulations.<br>• Maintain precise financial records and ensure timely data entry for all transactions.<br>• Utilize Excel for financial reporting, analysis, and data management.<br>• Collaborate with team members to streamline accounting processes and improve efficiency.<br>• Ensure adherence to accounting standards and practices in all tasks performed.
We are looking for an experienced Accounts Payable Clerk to join our team in Bartlett, Tennessee. In this role, you will handle high-volume invoice processing and ensure the accuracy of financial records in a dynamic manufacturing environment. The ideal candidate will bring a detail-oriented approach and a strong ability to work with various accounting systems.<br><br>Responsibilities:<br>• Process a high volume of invoices efficiently and accurately to meet deadlines.<br>• Perform account reconciliations to ensure all financial data is balanced and accurate.<br>• Manage coding of invoices and ensure proper allocation to appropriate accounts.<br>• Conduct regular check runs to facilitate timely payments to vendors.<br>• Enter financial data into accounting systems with precision and attention to detail.<br>• Collaborate with team members to address discrepancies and resolve payment issues.<br>• Utilize accounting software such as QuickBooks, SAP, and Oracle to streamline workflows.<br>• Generate reports and maintain detailed records of accounts payable activities.<br>• Ensure compliance with company policies and regulatory requirements.<br>• Provide support for audits by organizing and retrieving relevant documentation.
We are looking for a dedicated Staff Accountant to join our team in Irving, Texas. In this role, you will manage various accounting functions, ensuring accuracy and compliance in financial processes. The ideal candidate will possess strong analytical skills and be capable of handling tasks for multiple entities in a fast-paced environment.<br><br>Responsibilities:<br>• Record and reconcile financial transactions, including accounts payable, accounts receivable, bank reconciliations, and general ledger entries.<br>• Process vendor invoices, ensuring accurate coding and proper approvals.<br>• Prepare and deliver timely financial statements such as balance sheets and income statements.<br>• Perform data entry tasks, including journal entries and posting to the general ledger.<br>• Utilize accounting software like QuickBooks, Abila, or similar tools to streamline transaction recording and reporting.<br>• Analyze financial data with attention to detail to ensure accuracy and compliance.<br>• Support accounting operations for multiple entities, demonstrating adaptability and problem-solving skills.<br>• Collaborate with other departments to address accounting needs and resolve discrepancies.
We are looking for an experienced Accounts Payable Specialist to join our team in Dallas, Texas. This contract position offers an opportunity to work within a collaborative environment in the hospitality industry, focusing on vendor management, invoice processing, and data accuracy. The role requires a detail-oriented individual who can handle high-volume tasks and support critical financial operations.<br><br>Responsibilities:<br>• Conduct system testing to ensure the accuracy and efficiency of ongoing software implementations, including Coupa.<br>• Collect, verify, and manage vendor information such as W9 forms, banking details, and remittance data.<br>• Accurately upload and maintain vendor data within internal systems.<br>• Review and process approximately 8,000 invoices, prioritizing those from high-volume vendors.<br>• Identify, document, and resolve issues discovered during system testing processes.<br>• Provide support for various ad hoc financial and operational projects.<br>• Assist in implementing AI-related tools and processes within the Coupa system.
We are looking for a skilled Payroll Specialist to join our team on a contract basis in Detroit, Michigan. This role is ideal for a candidate with extensive experience in payroll operations, particularly in unionized environments, and a strong understanding of compliance and tax regulations. As part of our team, you will play a critical role in ensuring seamless payroll processing and supporting employees across various locations.<br><br>Responsibilities:<br>• Process full-cycle payroll for union and non-union employees, ensuring accuracy and compliance with wage laws and union agreements.<br>• Utilize Paycor software to manage payroll operations, including data entry, reporting, and audits.<br>• Conduct detailed payroll audits to identify discrepancies and resolve errors promptly.<br>• Collaborate with managers, employees, and union representatives to address payroll-related inquiries and concerns.<br>• Ensure compliance with federal, state, and local tax regulations, as well as union-specific labor agreements.<br>• Prepare customized reports and analyze payroll data using advanced Microsoft Excel functions.<br>• Assist in managing multi-state payroll operations, adhering to varying state-specific regulations.<br>• Implement and maintain accurate records for payroll deductions, including union dues and benefits.<br>• Support occasional in-office tasks and meetings to coordinate with other departments or union representatives.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p>A trusted <strong>healthcare organization</strong> in Escondido is seeking a detail-oriented <strong>Junior Accountant</strong> to support their accounting department. This role is perfect for someone looking to grow in the healthcare industry while working for an organization that values compassion, integrity, and excellence in patient care. The Junior Accountant will assist with daily accounting operations, reconciliations, and reporting, contributing to the financial health and transparency of the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily accounting functions including data entry, journal postings, and account reconciliations.</li><li>Maintain the general ledger and assist with month-end and year-end close processes.</li><li>Reconcile bank and credit card statements, identifying and resolving discrepancies.</li><li>Prepare and maintain detailed schedules for fixed assets and prepaid expenses.</li><li>Assist in payroll journal entry preparation and benefit accruals.</li><li>Generate financial reports using <strong>Excel</strong> and <strong>Sage Intacct</strong> for management review.</li><li>Coordinate with department heads to ensure financial accuracy across departments.</li></ul>
We are looking for a meticulous Accounts Payable Clerk to join our team on a contract basis in Monterey Park, California. This three-month opportunity is ideal for someone with a keen eye for detail and prior experience in accounts payable functions within the non-profit sector. The role involves handling invoice processing, coding, and accurate data entry while collaborating with the accounting team.<br><br>Responsibilities:<br>• Process invoices efficiently, ensuring all details are accurate and complete.<br>• Apply correct coding to invoices in compliance with organizational standards.<br>• Manage check runs and ensure timely payments to vendors.<br>• Verify and reconcile invoices against purchase orders and payment records.<br>• Maintain accurate and organized records of accounts payable transactions.<br>• Collaborate with team members to address discrepancies and resolve payment issues.<br>• Utilize Sage or similar accounting software to manage financial data.<br>• Support the accounting team with additional tasks as needed.<br>• Ensure compliance with financial policies and procedures in all accounts payable activities.<br>• Provide clear communication with vendors regarding payment schedules and inquiries.
We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. This position offers the opportunity to grow professionally in a supportive and dynamic environment. As a Contract-to-career role, it provides a pathway to long-term career development while contributing to the success of our organization.<br><br>Responsibilities:<br>• Provide exceptional support to customers by promptly addressing inquiries and resolving concerns.<br>• Accurately enter and process orders to ensure timely delivery and customer satisfaction.<br>• Collaborate with team members to maintain a cohesive and productive work environment.<br>• Handle incoming calls with professionalism, offering solutions and guidance as needed.<br>• Organize and manage files to ensure efficient record-keeping and easy access to information.
<p>We are looking for a detail-oriented Medical Billing Specialist to join our team on a long-term contract basis in Marlboro, New Jersey. In this role, you will play a vital part in ensuring accurate billing processes, maintaining organized records, and collaborating with various departments to optimize operational efficiency. This position is ideal for someone with experience in healthcare billing and a strong commitment to precision.</p><p><br></p><p>Responsibilities:</p><p>• Review patient cases in the system to verify and post accurate charges.</p><p>• Prepare and organize daily billing records, ensuring all documentation is scanned and stored systematically.</p><p>• Input implant case details into the system while ensuring all relevant documents and face sheets are properly filed.</p><p>• Monitor the tissue tracking system for interface errors and coordinate corrections as needed.</p><p>• Communicate missing cost or vendor information to materials management for timely updates in the billing system.</p><p>• Process and scan instructions for use documents into patient records to maintain compliance.</p><p>• Collaborate with other departments to streamline billing and collections processes.</p><p>• Ensure all records adhere to healthcare industry standards and organizational policies.</p>
We are looking for an experienced Purchasing Agent to join our team in Olive Branch, Mississippi. This Contract to permanent position requires a detail-oriented individual with strong organizational skills and the ability to manage purchasing and administrative tasks effectively. The ideal candidate will play a key role in maintaining office operations, supporting vendor communications, and ensuring the smooth flow of procurement processes.<br><br>Responsibilities:<br>• Process requisition and stock purchase orders with accuracy.<br>• Communicate regularly with vendors to track order updates and ensure timely delivery.<br>• Utilize Excel to generate buying reports and manage pricing spreadsheets.<br>• Organize and maintain vendor and customer files, including creating new folders and archiving older documents.<br>• Update procurement systems with new part numbers, descriptions, and market costs as needed.<br>• Coordinate weekly updates for pending arrival reports and other procurement-related documents.<br>• Order and manage office and warehouse supplies to ensure operational efficiency.<br>• Handle administrative tasks such as greeting visitors, checking mail, and maintaining supply closets.<br>• Schedule routine services, including carpet cleaning and other office maintenance.<br>• Scan and distribute mill certificates to customers, ensuring compliance with documentation requirements.
<p>This role is onsite in Brighton, MA 5x per week, non-negotiable, do not apply if you aren't open to working onsite 5x per week</p><p><br></p><p><strong>Job Title</strong>: Administrative and Operations Coordinator - Technology Team Support</p><p><br></p><p><strong>Job Summary</strong>: We are seeking an extremely organized and proactive Administrative and Operations Coordinator to assist our technology team with scheduling, data input, certification tracking, and consistent follow-ups. This role is critical in ensuring all team members complete required certifications and trainings within specified timelines. The ideal candidate will need exceptional organizational, communication, and follow-through skills to manage multiple responsibilities, while diligently documenting and monitoring progress to maintain compliance standards.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Scheduling</strong>: Coordinate and manage meeting calendars, training sessions, and certification deadlines to ensure team members have access to all required resources.</li><li><strong>Data Input & Tracking</strong>: Maintain accurate records of certifications, trainings, and other compliance requirements in designated systems.</li><li><strong>Certification and Training Follow-Up</strong>: Actively track the status of individual team members’ certification and training completions. Proactively remind those who are not compliant and ensure consistent follow-ups via email, messaging, or other methods of communication.</li><li><strong>Documentation</strong>: Maintain detailed reports and logs for certification progress, escalations, and completed follow-ups, ensuring data is centralized and up-to-date.</li><li><strong>Reporting</strong>: Provide recurring updates to leadership regarding team compliance performance, outstanding certifications, and any roadblocks.</li><li><strong>Consistent Outreach</strong>: Communicate persistently and professionally with team members who have outstanding tasks, reinforcing deadlines and expectations without compromising relationships.</li><li><strong>Process Improvement</strong>: Identify and suggest opportunities to streamline certification tracking and follow-up processes for greater efficiency.</li></ul><p><br></p>
<p>We are looking for an Associate Financial Planner to join our team in Dallas, Texas. In this role, you will assist in delivering comprehensive financial planning services to clients, including tax planning, investment analysis, and retirement strategy optimization. You will work closely with the Financial Planner and other team members to ensure seamless client support and accurate financial reporting.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and update client consultation files in collaboration with the Data Input Specialist for annual meetings.</p><p>• Support the Financial Planner in identifying and implementing tailored planning opportunities for clients.</p><p>• Assist clients and the Financial Planner in executing financial strategies and recommendations throughout the year.</p><p>• Conduct reviews of annual income tax returns and develop accurate year-end tax projections.</p><p>• Perform financial analysis and tax planning for clients' business units to optimize outcomes.</p><p>• Participate in annual client meetings alongside the Financial Planner to discuss financial goals and progress.</p><p>• Review and reconcile current investment asset allocations to ensure alignment with client objectives.</p><p>• Analyze and optimize retirement plans based on annual goals and client-specific needs.</p><p>• Coordinate with internal teams and external vendors to facilitate the implementation of financial plans.</p><p>• Provide training and review the work of the Data Input Specialist to ensure accuracy and consistency.</p>
We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will provide exceptional support to customers, ensuring their inquiries are handled with professionalism and empathy. You will assist in addressing concerns related to public housing and voucher programs, following established guidelines and procedures to deliver outstanding service.<br><br>Responsibilities:<br>• Respond to incoming calls with professionalism and empathy, striving to resolve inquiries during the initial interaction.<br>• Provide accurate information regarding public housing and voucher programs, ensuring clarity for customers.<br>• Conduct follow-ups on unresolved inquiries to ensure timely and satisfactory resolutions.<br>• Maintain high levels of customer satisfaction by adhering to defined performance standards.<br>• Participate in required training sessions to stay updated on policies, procedures, and best practices.<br>• Utilize pre-approved scripts and protocols to determine the best course of action for customer issues.<br>• Record call details and outcomes into the organization's computer system for accurate documentation.<br>• Identify situations that require escalation and promptly refer them to management for resolution.<br>• Uphold courteous and compassionate communication to create a positive experience for every customer.
