233 Results for Customer Success Manager Jobs

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Customer Success Manager

Hayward, California
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities:• Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs.• Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts.• Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction.• Partner with operations and nutrition teams to investigate service challenges and coordinate timely, effective solutions.• Maintain organized account calendars, activity checklists, and client records to ensure follow-through on commitments and next steps.• Keep customer information, account updates, and service details current within internal tracking systems and CRM tools.• Monitor service trends, document recurring issues, and recommend process enhancements that improve the customer experience.• Provide responsive support for inbound client questions and escalate complex matters when needed to protect account health
2026-09-15T00:00:00Z

Customer Success Specialist

Rayville, Louisiana
onsite
Temporary to Hire
17 - 20 USD / Hourly
We are looking for a detail-oriented Customer Success Specialist to support commercial lending operations in Rayville, Louisiana. This contract opportunity with permanent potential is ideal for someone who can manage documentation with precision, coordinate effectively across teams, and help ensure commercial loan files are complete, compliant, and ready for closing. The person in this role will contribute to accurate loan package preparation, documentation review, and due diligence activities tied to commercial and real estate lending. Responsibilities:• Prepare commercial loan and collateral documentation for a variety of lending transactions while maintaining alignment with bank standards and applicable legal requirements.• Review participation loan files for both purchased and sold transactions to confirm completeness, accuracy, and proper execution.• Examine existing loan and collateral records during renewals or new originations to identify and resolve documentation issues tied to previously pledged assets.• Coordinate with attorneys and other external partners when legal support is needed to move commercial loan closings forward.• Gather and evaluate pre-closing materials such as approval records, borrower organizational documents, lien search results, title work, insurance coverage, flood compliance items, environmental reports, and appraisal documentation.• Verify that borrower authority, collateral protection, lien position, and underwriting support meet internal policy expectations before closing.• Support secondary quality reviews of loan packages to reduce documentation errors and strengthen file accuracy prior to finalization.• Work closely with lending and documentation staff to assist with due diligence efforts and the preparation of complete commercial loan files.
2026-09-28T00:00:00Z

Customer Success Specialist

Golden Valley, Minnesota
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Customer Success Specialist to join a Contract position supporting a service-focused team in Golden Valley, Minnesota. This role centers on guiding clients and families through compliance-related timekeeping requirements, resolving usage issues, and ensuring follow-through through proactive outreach. The ideal candidate is comfortable making outbound calls, documenting interactions carefully, and navigating a fast-moving environment where strong judgment and organization are essential. In addition to client support, this person will contribute to reporting, administrative coordination, and compliance tracking through the end of the assignment. Responsibilities: • Reach out proactively to clients, family members, and service participants identified through compliance reports to address timekeeping and app usage issues. • Review spreadsheets and reporting data to identify accounts requiring attention, prioritize follow-up, and maintain accurate status updates. • Explain compliance expectations in a clear and supportive manner, helping users understand how to properly complete clock-in and clock-out activities. • Troubleshoot common user challenges such as app navigation, connectivity concerns, and location-setting problems, and guide individuals toward resolution. • Record conversations, next steps, and outcomes in internal systems so the team has reliable documentation and visibility into progress. • Monitor unresolved cases and reconnect with clients as needed to confirm that corrective actions have been completed successfully. • Escalate technical or system-related concerns to the appropriate internal contacts when issues cannot be solved through standard support. • Assist with additional operational tasks, including report generation, spreadsheet maintenance, records updates, follow-up tracking, and other compliance-related administrative projects.
2026-09-28T00:00:00Z

Customer Success Specialist

Metairie, Louisiana
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Metairie, Louisiana in a contract-to-permanent capacity. This opportunity is ideal for someone who excels at supporting clients, managing high-value banking transactions, and coordinating complex loan-related activities with accuracy and professionalism. The role combines customer service, documentation oversight, and cross-functional partnership to help ensure a smooth client experience while maintaining operational and regulatory standards. Responsibilities: • Guide customers and internal partners through complex loan closing activities, ensuring each transaction progresses accurately and on schedule. • Review credit documents, commitment terms, legal paperwork, and supporting records to confirm alignment with approved structures and required conditions. • Create and validate detailed loan documentation packages for multifaceted commercial transactions involving multiple entities, facilities, and collateral types. • Coordinate due diligence items such as insurance, title materials, entity documents, appraisals, public records, and other third-party requirements needed for closing. • Manage funding logistics, settlement details, disbursements, and post-closing follow-up to support complete and accurate transaction processing. • Act as a key resource for questions related to documentation, collateral perfection, compliance expectations, and exception resolution. • Conduct secondary quality checks on closing files prepared by team members and provide clear feedback to strengthen accuracy and consistency. • Track outstanding exceptions and collaborate with servicing, collateral, and production teams to resolve issues with urgency. • Support team effectiveness by sharing knowledge, assisting with training, and contributing to procedural updates, reference tools, and process improvements. • Participate in audits, testing, compliance activities, and operational enhancement efforts, including support for system-related updates when needed.
2026-09-28T00:00:00Z

Customer Success Specialist

Wilmington, Delaware
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-09-18T00:00:00Z

Customer Success Specialist

Honolulu, Hawaii
onsite
Temporary to Hire
17.4135 - 20.163 USD / Hourly
We are looking for a customer-focused Customer Success Specialist to support order coordination and service operations for a long-term contract position. This role combines front-desk customer interaction with administrative follow-through, helping ensure orders are handled accurately and customers receive timely updates. The ideal candidate is organized, responsive, and comfortable working closely with internal teams to keep daily workflows moving smoothly. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800. Responsibilities:• Welcome customers during order pickup and provide courteous, attentive assistance throughout the interaction.• Enter, review, and update order information to help ensure complete and accurate processing from receipt through fulfillment.• Partner with warehouse and purchasing teams to confirm product availability, track progress, and coordinate expected completion timelines.• Keep customers informed by sharing order updates, delivery changes, and other relevant service information in a timely manner.• Handle administrative support tasks such as maintaining records, organizing documentation, and completing data entry with a high level of accuracy.• Respond to customer questions related to products, orders, and scheduling, and work to resolve concerns efficiently.• Work across departments to support smooth daily operations and promote a positive customer experience.• Assist with general office coordination to maintain an organized and effective work environment.
2026-09-22T00:00:00Z

Customer Success Specialist

Deerfield Beach, Florida
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Florida on a contract basis. This in-office role is centered on delivering a high-quality customer experience by supporting clients throughout the order lifecycle and serving as a key link between sales, service, and logistics. The position will help strengthen customer relationships, coordinate order activity, and ensure responsive communication across internal teams and external accounts. Responsibilities: • Build positive, long-term relationships with customers by providing attentive service and representing the company with strong attention to detail. • Support post-sale customer needs by coordinating warranty assistance, answering service-related questions, and guiding clients to appropriate resources. • Enter and manage customer account information in the company CRM and process sales orders, acknowledgements, and pro forma invoices with accuracy. • Track open orders, confirm production lead times, and keep customers informed of shipment schedules or any changes affecting delivery. • Partner with internal teams to address order delays, help prioritize urgent requests, and maintain a smooth fulfillment process. • Record customer comments, concerns, and compliments in the appropriate system and escalate service issues to the right department when needed. • Maintain warranty records and ensure related documentation is updated promptly and accurately. • Assist with shipping coordination by preparing required documentation and helping arrange outbound deliveries based on customer expectations. • Provide operational support for warehouse and inventory activities, including stock monitoring and periodic inventory counts as needed.
2026-09-29T00:00:00Z

Customer Success Associate

Los Angeles, California
onsite
Permanent / Full Time
120000 - 160000 USD / Yearly
Customer Success Associate Company OverviewA software company based in Los Angeles, California is building enterprise solutions that help organizations integrate AI-powered agents into everyday business workflows. The company develops technology that connects AI with existing business systems to automate work, surface insights, and improve operational efficiency. This is an opportunity to join an emerging technology organization and work closely with customers adopting next-generation AI capabilities. Role SummaryThe Customer Success Associate will help customers successfully onboard, adopt, and realize value from an enterprise AI platform. This role will serve as a primary day-to-day contact for a portfolio of customers while partnering closely with Product and Engineering teams to address technical questions, capture feedback, and improve the customer experience. The ideal candidate combines strong relationship management skills with technical curiosity and a practical understanding of how AI and automation can improve business workflows. Key Responsibilities<ul><li>Manage day-to-day relationships with a portfolio of customer accounts, providing responsive and consultative support.</li><li>Guide customers through onboarding, platform adoption, business system integrations, and identification of high-value AI workflows.</li><li>Help customers understand the capabilities and limitations of AI-powered workflows and establish realistic expectations for successful adoption.</li><li>Monitor customer health, usage, and engagement to proactively identify adoption risks, unresolved issues, and expansion opportunities.</li><li>Translate customer questions, product feedback, and technical issues into clear requirements for Product and Engineering teams.</li><li>Document and track customer requests, feature ideas, technical issues, and commitments using CRM and project management systems.</li><li>Analyze feedback related to AI-generated outputs and workflows to help technical teams identify opportunities for product improvement.</li><li>Prepare and deliver customer check-ins, status updates, and business reviews using account, product usage, and support data.</li><li>Leverage AI tools and automation to improve customer success processes while maintaining accountability for the accuracy and quality of customer-facing work.</li><li>Help develop scalable customer success playbooks, templates, processes, and automated workflows as the organization grows.</li></ul>Additional Details<ul><li>Fully onsite 5 days a week</li><li>Work closely with Customer Success, Product, and Engineering teams</li><li>High-growth environment requiring autonomy, adaptability, discretion, and strong ownership</li><li>Opportunity to work hands-on with AI-powered workflows and help shape how customers adopt emerging technology</li></ul>
2026-09-24T00:00:00Z

Customer Service Manager

Ceres, California
onsite
Temporary / Contract
30 - 40 USD / Hourly
Essential Functions / Duties<ul><li>Lead, coach, develop, and manage the Customer Service team, including assigning workloads, supporting staffing needs, delivering training, managing performance, and maintaining accountability for service standards.</li><li>Oversee the full customer order lifecycle, including order entry, validation, pricing, allocations, credit holds, order changes, cancellations, shipment coordination, invoicing support, and exception resolution.</li><li>Ensure customer, distributor, and sales orders are processed accurately and within established service level expectations across all applicable channels and ordering methods.</li><li>Partner with Sales and Finance to ensure pricing, depletion allowances, discounts, promotions, samples, billbacks, and other customer-specific programs are accurately reflected in orders and supporting documentation.</li><li>Coordinate with Warehouse, Logistics, Production, and Inventory teams to address product availability, vintage or SKU transitions, allocations, backorders, substitutions, shipment timing, and delivery requirements.</li><li>Act as the primary escalation point for complex customer, distributor, and sales-related issues, ensuring timely resolution while balancing customer experience, policy compliance, commercial commitments, and financial controls.</li><li>Build and maintain strong relationships with distributors, key accounts, sales teams, brokers, carriers, and internal stakeholders, while proactively communicating order status, product availability, shipment issues, and service risks.</li><li>Establish, document, and continuously improve customer service procedures, internal controls, order management workflows, and service standards to enhance accuracy, efficiency, responsiveness, and scalability.</li><li>Monitor key customer service metrics, including order accuracy, fill rate, on-time processing, backorders, deductions, claims, response times, service issues, and recurring root causes, and implement corrective actions as needed.</li><li>Oversee month-end customer service activities and support accurate order, shipment, and invoicing close processes in partnership with Finance and Sales.</li><li>Prepare and analyze recurring and ad hoc reports, including sales by customer, salesperson, brand, SKU, channel, geography, and other business dimensions as requested.</li><li>Maintain accurate customer master data, ship-to information, ordering requirements, routing instructions, and other account-specific details in relevant systems.</li><li>Support new product launches, vintage transitions, pricing updates, promotional programs, chain authorizations, distributor changes, and other commercial initiatives requiring customer service coordination.</li><li>Coordinate delivery appointments and special shipping requirements with warehouses, carriers, distributors, and customers, as needed.</li><li>Participate in sales, operations, S&OP, and other cross-functional meetings, providing customer service insights, identifying risks, and recommending actions.</li><li>Ensure compliance with company policies, internal controls, record retention requirements, applicable alcohol beverage regulations, and customer-specific requirements within the scope of the role.</li><li>Perform other related duties and special projects as assigned.</li></ul>
2026-09-11T00:00:00Z

Customer Service Manager

Franklin Park, New Jersey
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-09-18T00:00:00Z

Customer Service Manager

Baytown, Texas
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-09-04T00:00:00Z

Customer Success Team Lead

New York, New York
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-09-29T00:00:00Z

Head of Customer Success

West Palm Beach, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
Head of Customer SuccessLocation: Palm Beach, FL (Primarily Onsite with Hybrid Flexibility)Employment Type: Full-Time, Contract-to-Hire, or Fractional Leadership EngagementAbout the OpportunityWe are seeking an experienced and strategic Head of Customer Success to lead customer retention, engagement, and revenue growth across an established client portfolio. This senior leadership position is ideal for a customer-focused executive who combines strong relationship management skills with a data-driven approach to business performance.The successful candidate will take ownership of an existing portfolio of approximately 65 active clients, developing scalable strategies that improve customer outcomes, increase retention, reduce churn, and identify opportunities for account expansion. This role requires someone who can operate at both the executive and operational levels, building customer success processes while maintaining direct involvement with key client relationships.Key ResponsibilitiesCustomer Retention & Growth<ul><li>Own and improve customer retention, engagement, and recurring revenue performance.</li><li>Develop strategies to increase Gross Revenue Retention (GRR) and recurring revenue growth.</li><li>Reduce customer churn through proactive engagement and risk mitigation efforts.</li><li>Identify opportunities for upselling, cross-selling, and account expansion.</li><li>Establish customer health metrics and early-warning indicators for at-risk accounts.</li><li>Create customer journey frameworks that drive long-term success and loyalty.</li></ul>Customer Success Leadership<ul><li>Build and implement a scalable customer success operating model.</li><li>Develop processes, playbooks, and best practices to support client engagement and retention.</li><li>Serve as an executive partner to key customers, ensuring measurable business value is delivered.</li><li>Create accountability and visibility around customer success performance.</li><li>Collaborate with leadership to align customer success initiatives with business objectives.</li></ul>Metrics, Reporting & Analytics<ul><li>Design and manage dashboards, reporting systems, and KPIs related to customer success.</li><li>Analyze customer data and trends to identify opportunities for improvement and growth.</li><li>Track and report on retention, adoption, expansion revenue, engagement, and customer health.</li><li>Use data-driven insights to influence strategic decisions and customer initiatives.</li></ul>Cross-Functional Collaboration<ul><li>Partner closely with sales, marketing, operations, and executive leadership teams.</li><li>Ensure a seamless customer experience from onboarding through renewal and expansion.</li><li>Provide customer feedback and market insights to support product and business strategy.</li></ul>
2026-09-15T00:00:00Z

Client Services Manager

Walnut Creek, California
onsite
Permanent / Full Time
110000 - 125000 USD / Yearly
Jeff Abrams is looking for a Client Services Manager to lead service operations and support a high standard of care for one of his clients. This role combines team leadership, process oversight, and operational execution to ensure advisors and clients receive timely, accurate, and efficient support. The ideal candidate brings strong judgment, a service-oriented mindset, and the ability to improve workflows in a regulated financial services environment. Responsibilities:• Lead and develop the Client Service Associate team through recruiting, onboarding, coaching, and ongoing performance guidance.• Create clear team expectations and structured workflows that promote accuracy, accountability, and responsive client support.• Manage daily client service activity, ensuring smooth coordination of requests from advisors and clients.• Oversee onboarding and account administration tasks such as new account setup, transfers, documentation processing, and ongoing maintenance.• Act as the escalation point for complex service matters and drive timely, practical resolutions.• Document and refine operational procedures across servicing, onboarding, and reporting functions to improve consistency and scalability.• Partner with compliance stakeholders to align operational practices with applicable regulatory requirements and internal standards.• Supervise key operational aspects of the firm's technology environment, including reporting tools and workflow automation platforms.• Collaborate with leadership to strengthen system connectivity, increase automation, and introduce technology enhancements, including AI-enabled solutions where appropriate. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn
2026-09-03T00:00:00Z

Customer Experience Representative

Long Beach, California
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join a manufacturing organization in Long Beach, California as a Customer Experience Representative. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys resolving issues from start to finish, and can communicate clearly with customers, service technicians, and internal teams. The person in this role will support a high-volume contact center operation while helping deliver a consistent, solution-oriented customer experience. Responsibilities: • Handle a steady volume of inbound and outbound customer interactions, providing timely support and accurate information across phone and written channels. • Guide customers and internal partners through order, service, and product-related questions while working toward efficient and satisfactory resolutions. • Coordinate with in-home service technicians, retail personnel, and consumers to explain product concerns, troubleshooting steps, and repair-related guidance in a clear manner. • Process return-related requests, including Return Goods Authorization activities, with close attention to accuracy and policy compliance. • Document customer contacts, case updates, and follow-up actions thoroughly in Zendesk and other business systems. • Monitor open issues through completion, escalating complex situations when needed to maintain service quality and response standards. • Contribute to performance goals in a metrics-driven environment by balancing productivity, quality, and customer satisfaction outcomes. • Partner with team members and leadership to identify service trends, share feedback, and support continuous improvement within the customer experience function.
2026-09-24T00:00:00Z

Customer Experience Representative

Wyomissing, Pennsylvania
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for a Customer Experience Representative to support a busy service team in Wyomissing, PA. This Long-term Contract position is ideal for someone who enjoys helping customers, managing multiple priorities, and ensuring every interaction is handled with care. The person in this role will serve as a key point of contact for incoming inquiries while also providing administrative support and maintaining accurate records across internal systems. Responsibilities:• Respond to incoming customer calls and provide timely, solution-focused support for a wide range of questions and concerns.• Investigate service issues thoroughly and work with internal partners to determine appropriate next steps and resolutions.• Record call details, customer updates, and follow-up actions accurately within company databases and tracking tools.• Direct customers, vendors, and other incoming contacts to the correct teams to ensure efficient issue handling.• Support day-to-day administrative activities such as scanning files, uploading documents, and maintaining organized records.• Deliver a detail-oriented and positive experience across phone, email, and other communication channels.• Monitor repeated customer concerns and share patterns or service trends with leadership and team members.• Assist with inquiries related to customer accounts, billing matters, and general service requests as needed.
2026-09-30T00:00:00Z

Customer Experience Specialist

St. Petersburg, Florida
onsite
Temporary to Hire
25 - 30 USD / Hourly
We are looking for a customer-focused detail-oriented individual to join a fully onsite team in Florida as a Customer Experience Specialist. This contract opportunity with potential for a permanent role is well suited for someone who can quickly build product knowledge, communicate with confidence, and take ownership of customer needs from initial contact through resolution. The role offers the chance to become a trusted contributor within a collaborative service environment while supporting both customers and internal business partners. Responsibilities: • Deliver responsive support to customers and internal stakeholders by handling inquiries with professionalism, accuracy, and care. • Manage incoming phone and email communications, clarify customer needs, and provide clear guidance on requests, orders, and service issues. • Process customer purchases, returns, and related documentation in accordance with company procedures and service expectations. • Prepare and complete return-related invoicing while ensuring records are accurate and up to date. • Serve as a support resource for the sales organization by assisting with customer follow-up and account coverage as needed. • Build a strong understanding of product offerings, current promotions, and common customer concerns to provide informed assistance. • Use approved response guidelines when addressing product questions and coordinate with technical support teams when more advanced troubleshooting is required. • Partner with colleagues to balance workloads, maintain service levels, and contribute to a culture of accountability and urgency.
2026-09-30T00:00:00Z

Customer Experience Specialist

Parsippany, New Jersey
remote
Temporary to Hire
25 - 49.5 USD / Hourly
We are looking for a Customer Experience Specialist who has extensive experience with HVAC to join a manufacturing organization in New Jersey in a contract-to-permanent capacity. This position focuses on strengthening customer support operations by turning technical knowledge into effective training, useful service resources, and consistent customer interactions. The person in this role will collaborate with service and call center leadership to improve response quality, support parts-related inquiries, and help deliver a reliable experience for customers and end users. Responsibilities:• Develop and maintain technical training content by gathering current product information and translating it into practical learning materials for internal teams and distribution partners.• Review recurring service concerns and call trends to create FAQ content and support tools that help improve resolution during the first customer interaction.• Oversee daily coordination of call center and parts support activities to promote timely service, accurate communication, and a strong customer experience.• Partner with leadership across customer support functions to enhance processes, raise service standards, and improve interactions involving technical support and parts inquiries.• Collect and organize feedback related to customer issues, product performance, and service challenges, then share insights with appropriate teams to support continuous improvement.• Create manuals, troubleshooting references, and instructional documentation that make technical topics easier for teams and partners to understand and apply.• Deliver training sessions for internal employees and external distributors to build product knowledge, service consistency, and confidence in issue resolution.• Support customers and teams with technical problem-solving related to product performance, connectivity concerns, and service-related questions.• Use email, browser-based tools, and customer service systems to document issues, communicate updates, and manage follow-up activities effectively.
2026-09-28T00:00:00Z

Customer Experience Specialist

Houston, Texas
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Customer Experience Specialist to support borrowers in a fast-paced contact center environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving customer concerns, communicating clearly, and handling a wide range of account-related inquiries effectively. In this role, you will assist with mortgage servicing topics, payment questions, escrow and tax matters, refinance requests, and early-stage delinquency conversations while using multiple platforms and AI-enabled tools. You will join a team that offers structured training, ongoing coaching, and strong opportunities for long-term growth. Responsibilities: • Respond to a high volume of inbound and outbound customer interactions related to mortgage servicing and general account support. • Guide customers through questions involving payments, escrow activity, tax details, refinancing options, and other account concerns with accuracy and care. • Address early-stage past-due accounts up to 60 days delinquent while maintaining a service-focused and detail-oriented approach. • Navigate several internal systems and AI-assisted resources to research accounts, document conversations, and provide timely resolutions. • Compose clear follow-up communication through email and related service channels when additional support or clarification is needed. • Troubleshoot routine customer issues, including access or connectivity-related concerns, and direct more complex matters to the appropriate team when necessary. • Participate in scheduled training, coaching, and post-training workflow expectations, including periodic rotational Saturday coverage with compensatory time provided. • Maintain quality standards, compliance expectations, and accurate records during every customer interaction.
2026-09-25T00:00:00Z

Customer Experience Specialist

Bradenton, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Customer Experience Specialist to support day-to-day order and customer account activities in Bradenton, Florida. This Long-term Contract position is ideal for someone who thrives in a busy, team-oriented setting and enjoys helping customers by providing timely, accurate information. In this role, you will partner with cross-functional teams to keep orders moving smoothly, address routine issues, and contribute to a positive overall customer experience. Responsibilities: • Manage customer orders from entry through completion, ensuring records remain accurate and up to date. • Examine incoming order details, identify routine issues, and take corrective action to prevent delays. • Respond to customer inquiries related to product details, pricing, stock levels, production timing, and shipping progress. • Create standard quotations and issue order confirmations to customers in a timely manner. • Handle adjustments to existing orders, including revisions, cancellations, returns, exchanges, and drop shipment requests. • Track open and backordered items, communicate expected shipment timelines, and share updates when delays occur. • Work closely with internal partners across sales, production, logistics, and accounting to align delivery needs and resolve order-related questions. • Provide shipment tracking support and assist with basic invoicing questions from customers. • Maintain organized customer and transaction data while escalating more complex service concerns when necessary.
2026-09-25T00:00:00Z

Customer Experience Specialist

Indianapolis, Indiana
onsite
Temporary / Contract
23.08 - 30.77 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-09-18T00:00:00Z

Customer Satisfaction Representative

Gardena, California
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Satisfaction Representative to join our industrial team in Gardena, California in a Contract to Permanent role. This position supports customers, manufacturer representatives, and dealer or distributor partners by delivering product guidance, service support, and responsive communication throughout the sales and order process. The ideal candidate is comfortable balancing inbound service needs with proactive outreach, while helping strengthen customer relationships and supporting sales growth. Responsibilities: • Provide product guidance and practical recommendations to customers and sales partners based on application needs and business objectives. • Communicate updates related to order timing, production status, shipping expectations, and service matters to ensure customers remain informed. • Monitor outstanding quotations and conduct follow-up outreach to help move opportunities toward confirmed purchase orders. • Assist with lead handling activities and contribute to prospecting efforts that support new customer development. • Make outbound calls to identify business opportunities, re-engage prospects, and expand revenue within assigned markets. • Coordinate return requests for the designated territory and help resolve related service concerns in a timely manner. • Address elevated service issues from representatives, customers, and internal team members, involving leadership when further support is needed. • Identify practical ideas that improve collaboration between the factory, representatives, and dealer or distributor network while helping reduce avoidable service-related costs. • Use standard business software and database tools to document activity, manage customer information, and support daily service operations.
2026-09-30T00:00:00Z

Customer Care Specialist

San Marcos, California
onsite
Temporary / Contract
26 - 28 USD / Hourly
A residential construction company is looking for a Customer Care Specialist to become the bridge between homeowners and the internal construction/service team. This role is more relationship-focused than a traditional customer service position and is ideal for someone who knows how to listen, organize, follow up, and actually get things resolved.You’ll work with homeowners after projects are completed, helping coordinate warranty requests, service appointments, repairs, and follow-up communication. Your Responsibilities:<ul><li>Serve as a primary contact for homeowners with service and warranty questions</li><li>Receive and document warranty and repair requests</li><li>Review requests and determine the appropriate next step</li><li>Coordinate inspections, repairs, and service appointments</li><li>Communicate with homeowners regarding schedules and expectations</li><li>Work closely with construction managers, vendors, subcontractors, and service technicians</li><li>Track open requests until completion</li><li>Follow up with internal teams when work remains outstanding</li><li>Maintain detailed records of customer interactions and completed work</li><li>Research previous work orders and project information</li><li>Assist with homeowner documentation and correspondence</li><li>Escalate complex or sensitive customer concerns</li><li>Identify recurring service issues and communicate trends to management</li><li>Provide a professional customer experience throughout the resolution process</li></ul>
2026-09-21T00:00:00Z

Client Service Manager

Morgan City, Louisiana
onsite
Permanent / Full Time
60000 - 100000 USD / Yearly
We are looking for a Client Service Manager to support client relationships and help drive service excellence for a growing insurance organization in Morgan City, Louisiana. This position is ideal for someone who is detail oriented and can balance responsive customer support with strong commercial account knowledge and sound administrative follow-through. The role offers an opportunity to contribute independently while partnering closely with the broader team to maintain high service standards and support business growth. Responsibilities:• Manage day-to-day service needs for commercial clients, ensuring requests are addressed accurately and in a timely manner.• Build and maintain strong client relationships by delivering attentive support and clear communication throughout the account lifecycle.• Coordinate policy-related activities such as documentation, renewals, coverage updates, and general account servicing tasks.• Assist with billing matters, commission-related questions, and other account inquiries by working across service and accounting processes.• Use multiple software platforms to maintain organized client records, track activity, and support efficient account management.• Collaborate with internal team members to help resolve service issues and contribute to overall client satisfaction.• Work independently on assigned priorities while following guidance and aligning with team objectives.• Identify service needs proactively and take initiative to help improve responsiveness and account support.• Support operational changes or platform-related updates as needed to maintain continuity in client service.• Contribute to the success of the office by providing dependable service and helping strengthen long-term client relationships.
2026-09-14T00:00:00Z

Client Solutions Manager

Mckinney, Texas
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a driven Client Solutions Manager to expand our presence in Texas by building strong client relationships and creating new revenue opportunities. This is a permanent position is well suited for a sales specialist who enjoys opening doors, developing strategic partnerships, and guiding clients through consultative business conversations. The role centers on identifying prospect needs, engaging decision-makers, and turning new accounts into long-term business relationships. Responsibilities:• Develop and pursue new business opportunities across small businesses, mid-sized companies, and enterprise organizations within the assigned market.• Create a steady pipeline through outbound outreach, networking, referrals, virtual meetings, face-to-face appointments, and participation in industry events.• Engage technology and business leaders, including senior executives, to understand organizational priorities and position appropriate solutions.• Lead discovery discussions that uncover client goals, workforce gaps, project demands, and technology-related challenges.• Build and execute territory plans designed to increase market share, generate revenue, and achieve or surpass sales targets.• Strengthen newly established accounts by nurturing relationships, identifying expansion opportunities, and introducing additional services where appropriate.• Serve as a consultative partner by sharing relevant market knowledge, industry trends, and tailored solution recommendations.• Maintain consistent communication with stakeholders to identify future initiatives and support ongoing account development.• Represent the organization within the local business community to enhance visibility, credibility, and connections in the marketplace.
2026-08-31T00:00:00Z

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