We are looking for a dedicated Customer Success Manager to oversee and nurture a portfolio of client accounts in New York, New York. This role involves building deep client relationships, driving business value, and ensuring the successful utilization of our platform. The ideal candidate will have a strong background in customer success and account management, with a focus on delivering impactful results.<br><br>Responsibilities:<br>• Manage and grow a portfolio of 8–20 client accounts, ensuring long-term success and satisfaction.<br>• Develop tailored strategies leveraging AI-driven insights to deliver measurable business value and identify opportunities for account expansion.<br>• Establish strong partnerships with clients by understanding their business challenges and consistently providing solutions that address their priorities.<br>• Serve as a trusted advisor and subject matter expert during executive-level discussions with clients and internal stakeholders.<br>• Monitor industry trends and market activities to anticipate risks and create effective mitigation plans.<br>• Collaborate closely with Technical Account Managers to align client projects with overarching business objectives.<br>• Work cross-functionally with teams such as Sales Engineering, Product, and Engineering to prioritize and address client needs.<br>• Organize and lead Executive Business Reviews to assess progress and reinforce client relationships.<br>• Facilitate contract renewals and upsell opportunities in partnership with the Finance team.<br>• Travel, as required, to attend conferences, client meetings, and company events.
<p>Robert Half is seeking a Sr. IT Client Success Manager for a National Managed Services company. </p><p>This role is remote, may require quarterly travel as needed predominantly in the Southwest/Mountain region.</p><p><br></p><p>The Client Success Manager builds strong client relationships, ensures service delivery excellence, and drives growth opportunities. </p><p>You’ll collaborate with internal teams, assist with onboarding, and maintain client satisfaction throughout the lifecycle.</p><p><br></p><p>Key Responsibilities include:</p><p>-Client Relationship Management;</p><p>Develop and maintain strong client relationships.</p><p>Communicate regularly and provide updates to ensure alignment with business needs.</p><p>-Trusted Advisor & Advocate</p><p>Act as the client’s advocate and escalation point.Monitor KPIs, manage SLAs, and present reports.</p><p>Oversee onboarding, offboarding, and service adjustments.</p><p>-Service Delivery & Growth</p><p>Align expectations with delivery capabilities.</p><p>Identify expansion opportunities and assist with renewals and proposals.</p><p>-Documentation & Account Expertise</p><p>Maintain accurate client documentation and act as the account expert.</p><p>-Client Satisfaction</p><p>Resolve issues promptly, gather feedback, and coordinate with internal teams to ensure success.</p><p>Other duties as needed</p><p><br></p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p>A growing <strong>technology solutions company in Carlsbad</strong> is seeking an engaging, strategic, and relationship-focused <strong>Client Success Manager</strong> to serve as a trusted partner to key accounts. This individual will lead client onboarding, manage long-term relationships, and ensure successful adoption of the company’s products and services.</p><p>The ideal candidate is someone who enjoys building rapport, solving complex business challenges, and communicating confidently with both technical and non-technical stakeholders. The role requires strong presentation abilities, high emotional intelligence, and the capacity to oversee multiple client portfolios simultaneously.</p><p><br></p><p><strong>🔹 Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, ensuring long-term satisfaction and retention.</li><li>Lead onboarding meetings, product walkthroughs, and quarterly business reviews.</li><li>Build strong, positive relationships with key client contacts at all levels—including executives, managers, and frontline users.</li><li>Monitor client engagement metrics, analyze product usage patterns, and identify opportunities for optimization.</li><li>Work closely with technical teams to resolve escalations, deliver enhancements, and support client goals.</li><li>Prepare and deliver client presentations, training sessions, and performance reports.</li><li>Maintain detailed documentation of interactions, updates, and follow-up tasks.</li><li>Identify potential upsell or renewal opportunities and collaborate with the sales team.</li></ul>
<p><strong>Overview:</strong></p><p>Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul><p><br></p>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
We are looking for an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In this role, you will lead strategic initiatives that drive client success by combining data-driven insights with advanced media analytics. You will collaborate with cross-functional teams to deliver impactful solutions for a diverse portfolio of clients across multiple media channels.<br><br>Responsibilities:<br>• Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns.<br>• Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders.<br>• Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement.<br>• Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights.<br>• Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies.<br>• Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results.<br>• Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs.<br>• Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives.<br>• Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices.
<p><strong>Robert Half is expanding in Austin!</strong></p><p>Do you have a talent for building strong client relationships and identifying new business opportunities? Join our energetic team of sales and recruiting professionals who are deeply connected to the local community and committed to helping both job seekers and employers succeed. As a <strong>Client Solutions Manager</strong>, you’ll collaborate with businesses across the Austin metro area to deliver tailored, scalable staffing solutions that drive results. Please note, this position is located in Austin. Our office is located at the Domain, and we currently report into the office Monday-Wednesday. </p><p><br></p><p><strong>Job Summary:</strong></p><p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li><strong>Business development:</strong> Develop and grow your own client base by marketing our services for full time placement solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li><strong>Placement activities:</strong> Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>Roseann Mabry is partnering with a growing company near the airport in St.Louis to fill a Vendor Relationship Coordinator on a direct hire basis. The full time position for the Vendor Relationship Coordinator will be to research various cities that the company is expanding into and find vendors that are interested in partnering with the company on their expansion into new territories. Duties will include daily research of prospects, daily phone conversations with prospects, vetting their business, getting contracts and paperwork completed. There are daily/weekly, and monthly KPI's. The Vendor Relationship Coordinator will run reports, communicate with vendors on issues, celebrate successes and handle sharing of new vendors with the Customer Service Teams. This position will also back up Customer Service when someone is out on vacation. The annual salary for the Vendor Relationship Coordinator will be up to 50K. Full benefit package. Send your resume directly to Roseann Mabry at Robert Half. Look me up on Linked In! </p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with vendors through email correspondence and maintain accurate records.</p><p>• Oversee vendor agreements and manage relationships with external partners to ensure smooth operations.</p><p>• Monitor inventory levels and coordinate with vendors to address supply chain needs.</p><p>• Process vendor invoices promptly and maintain organized files for reference.</p><p>• Collaborate with multiple vendors to negotiate quotes and secure favorable terms.</p><p>• Ensure customer satisfaction by addressing inquiries and resolving issues effectively.</p><p>• Generate detailed reports using Microsoft Excel to provide insights for decision-making.</p><p>• Maintain vendor contact lists and ensure all information is up-to-date.</p><p>• Work closely with internal teams to align vendor management strategies with company goals.</p>
We are looking for a proactive and client-focused Account Manager to join our team in Davie, Florida. In this role, you will manage key client accounts, develop communication strategies, and ensure the seamless execution of campaigns. The ideal candidate is skilled in fostering relationships, analyzing performance metrics, and collaborating with cross-functional teams to drive business growth.<br><br>Responsibilities:<br>• Build and nurture strong relationships with clients to understand their business objectives and communication needs.<br>• Provide exceptional client service while identifying opportunities for account growth and cross-selling.<br>• Assist in creating and implementing effective communication strategies and campaign plans tailored to client goals.<br>• Conduct market and competitor research to support strategic planning and recommendations.<br>• Coordinate the delivery of integrated campaigns across various platforms, including digital, print, and social media.<br>• Collaborate with creative and content teams to ensure projects are completed on schedule and meet high-quality standards.<br>• Monitor campaign performance using key metrics and analytics tools to evaluate effectiveness.<br>• Prepare comprehensive reports and presentations for clients, offering insights and suggestions for improvement.<br>• Partner with senior managers and internal teams to maintain client satisfaction and project success.<br>• Contribute to internal meetings, sharing knowledge and ideas to enhance team performance.
We are looking for an innovative and driven Director of Sales & Marketing to lead sales initiatives, marketing strategies, and customer engagement efforts for our growing sealing distribution business. This role requires a proactive leader who thrives in an entrepreneurial setting, balancing strategic planning with hands-on execution. As a key member of the leadership team, you will be instrumental in driving revenue growth, expanding brand visibility, and fostering lasting customer relationships.<br><br>Responsibilities:<br>• Develop and implement a comprehensive sales strategy that aligns with organizational goals and drives revenue growth.<br>• Manage key customer accounts while identifying and pursuing new business opportunities across industrial and specialized markets.<br>• Lead and mentor a small sales team or independent representatives, providing guidance, tracking performance, and optimizing sales processes.<br>• Prepare accurate sales forecasts, gather market intelligence, and relay customer feedback to ensure informed decision-making.<br>• Collaborate on pricing negotiations and ensure seamless communication between customers and operational teams.<br>• Oversee the company’s online presence by managing digital platforms such as LinkedIn and Google Business.<br>• Create engaging product literature, industry-targeted campaigns, and customer success stories to strengthen brand identity.<br>• Identify new growth opportunities in underrepresented regions, industries, or product lines.<br>• Work closely with operations, purchasing, and technical teams to align sales strategies with capacity and inventory.<br>• Recommend tools and systems to enhance sales performance and marketing efficiency while fostering a culture of customer service and innovation.
Job Details<br>Description<br>Company:<br>We are more than a supply chain solutions provider—we are a trusted partner to some of the world's leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success.<br>With a global network, high-touch service, and a relentless commitment to quality, we are the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that's passionate about making supply chains smarter, and partnerships stronger.<br>Opportunity:<br>Are you ready to make a real impact of people, culture and business success? Join our team as an HR Specialist and become a trusted partner to managers and employees, driving engagement, growth, and operational excellence!<br><br>Responsibilities:<br> Strategic HR Partnership: Collaborate with business leaders to support staffing, training, and performance initiatives. Apply HR processes and tools to help achieve business goals.<br> Employee Relations: Resolve employee concerns, support conflict resolution, and ensure compliance with employment regulations. Be the go-to resource for HR policy questions and exit interviews.<br> Data & Analytics: Prepare reports on turnover, engagement, and retention. Share insights and recommendations to boost employee engagement and productivity.<br> Change Management: Help implement new policies and processes. Gather feedback and support continuous improvement across the organization.<br> Communication & Influence: Build trust by communicating HR policies clearly and listening actively. Foster positive relationships with employees and managers.<br> Coaching & Development: Guide managers on people practices, promote a culture of learning, and help employees access training and career development resources.<br> Talent Management: Coordinate recruiting efforts, deliver New permanent Orientation, and support onboarding and leadership training.<br> Culture & Engagement: Organize engagement and recognition events, promote survey participation, and help deliver culture programs.<br> Benefits Administration: Assist with benefits updateS, claims, and leave tracking. Support open enrollmentiänd provide information on financial benefit plans.<br> Market & Industry Awareness: Stay informed on labor trends and help implement HR initiatives aligned with organizational priorities.<br> Financial Acumen: Track headcount and compensation changes, supporting effective management of peoplerelated costs.<br> Problem Solving: Resolve basic HR issues and escalate complex matters to senior team members. Regulatory & Compliance: Ensure adherence to internal guidelines, quality management, and safety requirements.<br>Your Contributions:<br> Experience:<br>0 3+ years in HR or related field Education:<br> Degree in HR, Business, or related discipline preferred<br> Skills & Behaviors:<br> Strategic thinking & business acumen o Strong communication & relationship-building o Data literacy & analytical mindset o Problem-solving & adaptability o Growth-oriented and collaborative approach
<p>Roseann Mabry from Robert Half is placing an Account Manager/ Customer Service Representative in Ballwin. This role position requires experience with account management, logistics, scheduling, distribution, inventory, invoicing and premier customer service. This is a high volume fast paced Account Manager/ Customer Service Representative on a small team. Each shipment is critical to keeping manufacturing companies moving forward and producing their goods.</p><p>Candidates must have 5 plus years experience in logistics and distribution to be considered for the Account Manager / Customer Service. You will be reviewing pricing, creating invoices, arranging the shipments, working as a liaison between the plants and chemical companies. You will troubleshoot issues delays and communicate with the plants. Anyone with chemical/manufacturing will be interviewed first! This position is onsite everyday working 8 to 5. The annual salary for Account Manager/ Customer Representative will be up to 85K. Benefits cost will be covered at 50%. Vacation and holiday pay being offered. Send your resume directly to Roseann Mabry at Robert Half. Look me up on Linked In! </p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong, long-term relationships with clients to ensure consistent communication and satisfaction.</p><p>• Handle inbound customer inquiries, providing prompt and attentive support.</p><p>• Manage account activities, including tracking orders and ensuring accurate documentation using QuickBooks.</p><p>• Collaborate with sales teams to identify opportunities for upselling and cross-selling products.</p><p>• Monitor customer accounts to proactively address issues and optimize service delivery.</p><p>• Educate clients on product offerings and services to drive engagement.</p><p>• Work closely with internal teams to streamline processes and improve customer experience.</p><p>• Conduct follow-ups with clients to ensure timely resolution of concerns and maintain rapport.</p><p>• Analyze customer feedback to identify areas for improvement and implement effective solutions.</p>
<p>We are seeking an experienced and results-driven <strong>Product Marketing Manager</strong> to lead the creation and execution of brand strategies that fuel growth and deepen customer engagement. In this role, you will shape compelling product messaging, manage marketing assets, and leverage market insights to strengthen competitive positioning. This is a highly collaborative role with opportunities to influence cross-functional initiatives, enhance marketing performance, and drive the brand’s long-term success.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute go-to-market (GTM) strategies for new product launches and feature releases.</li><li>Craft clear, differentiated messaging and positioning that communicates product value and drives market demand.</li><li>Partner with product management to understand the roadmap, gather customer insights, and influence product direction.</li><li>Enable sales teams with effective tools, presentations, and competitive intelligence to support successful selling.</li><li>Collaborate with demand generation, brand, and digital teams to create targeted campaigns that drive awareness and adoption.</li><li>Conduct market research and competitor analysis to identify opportunities and refine strategic direction.</li><li>Analyze product performance, customer engagement, and market feedback to optimize marketing strategies and inform future decisions.</li><li>Serve as a key storyteller—turning data, insights, and customer success stories into compelling narratives across marketing channels.</li></ul><p><br></p>
We are looking for an experienced Program Manager with a strong background in aerospace and systems engineering to lead complex projects in the high-tech engineering sector. This role requires a proactive leader who can manage cross-functional teams, ensure program success, and maintain alignment with both technical and business objectives. The ideal candidate will possess excellent communication skills and a proven ability to deliver results in a client-facing environment.<br><br>Responsibilities:<br>• Lead and manage cross-functional teams to deliver aerospace and defense programs on schedule, within scope, and within budget.<br>• Develop comprehensive technical and programmatic plans based on customer requirements.<br>• Oversee systems engineering processes, including requirements development, system architecture, verification, validation, and risk management.<br>• Coordinate the integration of aerospace systems, including mechanical, electrical, software, and avionics components.<br>• Create and maintain program schedules, budgets, resource plans, and progress reports.<br>• Collaborate with engineering, manufacturing, quality assurance, and supply chain teams to achieve program objectives.<br>• Conduct internal and external program reviews, facilitating technical discussions with stakeholders.<br>• Support business development initiatives by preparing proposals, delivering technical presentations, and negotiating contracts.<br>• Identify and mitigate risks associated with technical and programmatic challenges.<br>• Ensure compliance with all relevant standards and regulations throughout program execution.
<p>Product Manager - Analytics & Product Success</p><p><strong>About the Role</strong></p><p>We're seeking a data-driven Product Manager who will ensure product success through </p><p>rigorous monitoring, analytics, and measurement. This role is the guardian of product </p><p>health and success metrics, using sophisticated monitoring tools and deep data analysis </p><p>to verify features work as expected, launches succeed, and products deliver measurable </p><p>value to customers and the business.</p><p><strong>Key Responsibilities</strong></p><p>Ensuring Product Success Through Analytics and Monitoring Tools</p><p>• Own end-to-end success metrics for products and features from conception </p><p>through maturity</p><p>• Use monitoring tools and data analysis to validate that all product features work as </p><p>expected</p><p>• Define what "success" means for each product initiative and measure it rigorously</p><p>• Drive product improvements and optimizations based on success metrics and </p><p>performance data</p><p>• Design and implement comprehensive monitoring systems using industry-leading </p><p>tools to track product health in real-time</p><p>• Monitor feature-level performance metrics to ensure all functionality operates </p><p>within expected parameters</p><p>• Track error rates, latency, conversion funnels, and other technical and behavioral </p><p>metrics by feature</p><p>• Lead root cause analysis and post-mortems when product issues arise</p><p><strong>Deep Data Analysis & Insights</strong></p><p>• Leverage analytics tools and advanced SQL to conduct deep-dive analyses into </p><p>product performance and user behavior</p><p>• Establish instrumentation standards and ensure complete feature coverage for all </p><p>product functionality</p><p>• Verify feature functionality through analytics validation, identifying bugs, errors, and </p><p>unexpected behaviors</p><p>• Create automated anomaly detection systems to identify when features deviate </p><p>from expected behavior</p><p><strong>Product Launch Excellence</strong></p><p>• Lead end-to-end launch planning and execution, ensuring launches meet success criteria</p><p>• Define launch success metrics and measurement frameworks before product releases</p><p>• Use monitoring and analytics to track launch performance in real-time</p><p>• Conduct post-launch reviews using data to assess success and inform future launches</p><p><br></p>
<p>We are looking for an experienced Account Manager to join our team. In this role, you will oversee client accounts, ensuring their needs are met while delivering exceptional service and results. The ideal candidate will thrive in a dynamic environment, leveraging their marketing expertise and relationship management skills to drive success.</p><p><br></p><p>Responsibilities:</p><p>• Manage multiple client accounts simultaneously, ensuring all projects are delivered on time and meet quality standards.</p><p>• Collaborate closely with project managers, strategists, creative teams, and developers to ensure seamless execution of client campaigns.</p><p>• Lead website design and development projects for clients ranging from small businesses to large enterprises.</p><p>• Develop and deliver impactful presentations, effectively communicating strategies and results to stakeholders across industries.</p><p>• Maintain strong organizational skills, ensuring all client inputs are accurately translated into actionable plans.</p><p>• Work independently or within a team structure to manage diverse projects while meeting deadlines and client expectations.</p><p>• Utilize project management software and tools to track progress and ensure alignment with client objectives.</p><p>• Build and nurture lasting relationships with clients, focusing on trust and long-term collaboration.</p><p>• Stay up-to-date on B2B and B2C marketing trends, applying insights to enhance client strategies.</p><p>• Demonstrate leadership and initiative in continuously improving processes and productivity</p>
We are looking for a detail-oriented Account Manager to join our team in Greenville, South Carolina. This Contract to permanent position offers an exciting opportunity to manage client accounts, foster strong relationships, and oversee the lifecycle of customer jobs from initial quote to completion. The role requires someone with excellent communication skills and a solid understanding of print processes.<br><br>Responsibilities:<br>• Convert customer quotes into active jobs, ensuring accuracy and timeliness.<br>• Gain a thorough understanding of internal job workflows and processes.<br>• Use foundational print knowledge to gather specifications for estimates and provide product guidance to customers.<br>• Communicate regularly with clients to share proofs, updates, and job completion details.<br>• Coordinate with vendors to place orders and ensure timely delivery.<br>• Collaborate with the production team to address customer requirements effectively.<br>• Build and strengthen relationships with customers through proactive follow-ups and support.<br>• Track and follow up on quotes to secure new business opportunities.<br>• Assist in other production areas as needed to support team goals.
<p>We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company’s success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage customer service teams to ensure consistent, high-quality customer interactions.</p><p>• Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.</p><p>• Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.</p><p>• Conduct regular training sessions to enhance team performance and ensure compliance with company policies.</p><p>• Oversee inventory management and ensure accurate tracking and replenishment of products.</p><p>• Monitor compliance with safety and security protocols, addressing any discrepancies promptly.</p><p>• Conduct market research to identify opportunities for improving customer service and understand competitor practices.</p><p>• Collaborate with loss prevention teams to safeguard company assets and reduce risks.</p><p>• Supervise merchandising efforts to maximize sales and ensure displays meet company standards.</p><p>• Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.</p>
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
Financial Analyst Robert Half is looking for a contract Financial Analyst to join a fast-growing company. In this position, you will conduct financial modeling on various financial products as well as measure, analyze and forecast performance in conjunction with operating plans. Additional duties include be responsible for advising management on the allocation of resources to best accomplish objectives and preparing reports for management. You will be a part of a dynamic team being a key business partner in areas such as forecasting, performance reporting, and expense management. Role & Responsibilities <br> · Seeking a highly flexible individual comfortable with large amounts of information, and adept at managing expectations · Supporting weekly, quarterly and annual Area/Segment level Bookings and P& L forecasting · Analyzing performance to date and assessing potential risks and opportunities · Understanding and explaining internal and external drivers impacting performance and trending · Learning and applying econometric and statistical methods to forecasting · Enabling effective Business Intelligence (BI) to provide forward-looking insight and decision support · Provide analytical support during New Year readiness/Year End planning cycle · Drive the strategy and business planning process · Become embedded within the Marketing and Customer Success organizations. Establish trust and quickly understand the key drivers of the business, economic trends and core metrics · Work with senior executives on strategic deep dives by developing financial models and insights on topics such as: Retention forecasts, Cam · +.6058uop[paign Planning & Tracking, return on investment of strategic investments, event tracking and execution, strategic resource allocation and prioritization · Work closely with cross-functional partners in Accounting, Recruiting, People and Operations to execute against plans · Track monthly and quarterly performance through comparison of actuals versus expectations and enable business partners to handle their resources in the best way possible · Drive monthly reporting to business partners on financial results and actions required · Work with Accounting on the monthly and quarterly financial close process Please apply online or through our Robert Half app
<p>We are seeking a detail-oriented and proactive <strong>Assistant Account Manager</strong> to join our dynamic team. This role is essential in supporting multiple Account Managers with client-specific tasks and ensuring the smooth execution of service deliverables. The ideal candidate will thrive in a collaborative environment and be eager to learn and grow within the insurance industry.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist Account Managers with day-to-day client service tasks</li><li>Prepare and maintain client documentation and records</li><li>Coordinate with internal teams to ensure timely delivery of solutions</li><li>Support the development of customized insurance programs</li><li>Handle administrative duties related to client accounts</li></ul><p>This is role is 100% in office. </p><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
