<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
We are looking for a dynamic Director of Customer Success to lead and enhance our customer engagement strategies in South Jordan, Utah. This role will focus on driving client retention, satisfaction, and advocacy while collaborating across departments to ensure a seamless customer journey. The ideal candidate will play a pivotal role in shaping our Customer Success structure and contributing to the company’s growth initiatives.<br><br>Responsibilities:<br>• Develop and execute strategies to achieve high customer retention rates, aiming for 95%+ Gross Retention and 110%+ Net Retention.<br>• Manage a portfolio of key accounts to ensure satisfaction, retention, and growth opportunities.<br>• Foster collaboration between Sales, Onboarding, and Customer Service teams to deliver a cohesive customer experience.<br>• Drive product adoption and engagement, targeting 75%+ feature utilization and 80%+ monthly active usage.<br>• Build a customer advocacy program, encouraging referrals and generating a significant portion of new business from client recommendations.<br>• Establish clear processes and frameworks for a dedicated Customer Success team, including key performance indicators and defined roles.<br>• Implement tools and systems to monitor customer health, gather feedback, and proactively address risks.<br>• Provide regular reporting on Customer Success metrics to inform leadership decisions and refine strategies.
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
We are looking for an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In this role, you will lead strategic initiatives that drive client success by combining data-driven insights with advanced media analytics. You will collaborate with cross-functional teams to deliver impactful solutions for a diverse portfolio of clients across multiple media channels.<br><br>Responsibilities:<br>• Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns.<br>• Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders.<br>• Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement.<br>• Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights.<br>• Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies.<br>• Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results.<br>• Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs.<br>• Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives.<br>• Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices.
<p>We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.</p><p>• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.</p><p>• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.</p><p>• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.</p><p>• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.</p><p>• Foster strong community engagement by maintaining consistent and friendly communication.</p><p>• Develop strategies to enhance the brand's online presence and customer satisfaction.</p><p>• Collaborate with internal teams to align social media efforts with overall marketing goals.</p><p>• Track and analyze social media performance metrics to optimize engagement strategies.</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
We are looking for an experienced Program Manager with a strong background in aerospace and systems engineering to lead complex projects in the high-tech engineering sector. This role requires a proactive leader who can manage cross-functional teams, ensure program success, and maintain alignment with both technical and business objectives. The ideal candidate will possess excellent communication skills and a proven ability to deliver results in a client-facing environment.<br><br>Responsibilities:<br>• Lead and manage cross-functional teams to deliver aerospace and defense programs on schedule, within scope, and within budget.<br>• Develop comprehensive technical and programmatic plans based on customer requirements.<br>• Oversee systems engineering processes, including requirements development, system architecture, verification, validation, and risk management.<br>• Coordinate the integration of aerospace systems, including mechanical, electrical, software, and avionics components.<br>• Create and maintain program schedules, budgets, resource plans, and progress reports.<br>• Collaborate with engineering, manufacturing, quality assurance, and supply chain teams to achieve program objectives.<br>• Conduct internal and external program reviews, facilitating technical discussions with stakeholders.<br>• Support business development initiatives by preparing proposals, delivering technical presentations, and negotiating contracts.<br>• Identify and mitigate risks associated with technical and programmatic challenges.<br>• Ensure compliance with all relevant standards and regulations throughout program execution.
<p><strong>Job Title:</strong> Director, Customer Experience & Operations **Permanent, full time**</p><p><strong>Location</strong>: Must be able to commute to Amherst, MA 1x a week!</p><p><strong>Compensation</strong>: up to $100,000, DOE</p><p><strong>Benefits</strong>: strong package with extensive PTO!</p><p><br></p><p><strong>Overview:</strong></p><p> We’re looking for a strategic and customer-focused Director to lead initiatives that enhance the end-to-end customer experience. This role drives operational excellence, translates customer insights into action, and collaborates across teams to deliver high-quality, scalable service solutions. Ideal candidates bring strong leadership, process improvement expertise, and a passion for creating seamless customer journeys.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead customer experience initiatives using data and insights to inform strategy and improve service delivery.</li><li>Drive cross-functional collaboration to ensure consistent, high-quality customer interactions across all channels.</li><li>Optimize operations through cost-effective solutions and process improvements.</li><li>Support workflows in partnership with program and IT teams.</li><li>Maintain and enhance SOPs to ensure operational consistency and compliance.</li><li>Coach and develop a high-performing team; align team goals with customer success metrics.</li><li>Contribute to customer success programs that promote retention and engagement.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Operations, or related field.</li><li>5+ years in customer experience or operations, including 3+ years in a leadership role.</li><li>Experience with Lean, Six Sigma, or similar process improvement frameworks.</li><li>Strong project management and data analysis skills; familiarity with CRM and service platforms.</li></ul><p><br></p>
<p>Robert Half is seeking a Director, Digital Marketing (Demand Gen) for one of our clients in Atlanta, GA. This role is an onsite/hybrid position. Candidates must be local to Atlanta, GA. This is a full time/direct hire search.</p><p><br></p><p>We are seeking a strategic, data-driven <strong>Digital Marketing Director</strong> to lead our demand generation efforts and accelerate pipeline growth. This role will be responsible for developing and executing full-funnel digital marketing strategies that attract, engage, and convert target audiences across multiple channels. The ideal candidate combines creative thinking with analytical rigor and has a proven track record of driving measurable results in B2B or high-growth environments.</p>
We are looking for a dedicated Customer Service Representative to join our team in Seattle, Washington. In this contract position, you will play a key role in ensuring customer satisfaction by managing accounts, processing orders, and addressing inquiries. If you excel at multitasking and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Handle customer accounts with accuracy and professionalism, ensuring all orders are processed efficiently.<br>• Utilize external warehouse websites to manage inventory data and maintain up-to-date information.<br>• Communicate proactively with customers regarding delays, issues, or updates related to their orders.<br>• Respond promptly to inquiries via email and other communication channels, ensuring excellent customer service.<br>• Update container reports on a weekly basis using Excel to maintain accurate records.<br>• Generate daily invoices for customer orders and issue credit memos when necessary.<br>• Provide backup support to the Customer Service Manager as required.<br>• Perform additional job-related tasks to support overall operations and customer satisfaction.
We are looking for a dynamic Director of Product Management to lead the development and execution of innovative product strategies for our B2B SaaS platform. This leadership role requires a strategic thinker with hands-on experience in product lifecycle management and the ability to collaborate across departments to drive impactful solutions. Based in San Antonio, Texas, this position offers an opportunity to shape the future of our offerings while ensuring alignment with company goals and customer needs.<br><br>Responsibilities:<br>• Define and manage product roadmaps in collaboration with executive leadership to align with corporate goals.<br>• Conduct market research and competitive analysis to identify opportunities and address gaps.<br>• Lead cross-functional teams to execute product strategies and deliver high-quality solutions.<br>• Create detailed product specifications, including features, epics, and technical user stories, for development teams.<br>• Drive integration of third-party services and build strategic partner networks.<br>• Utilize data and analytics to inform product decisions and optimize performance.<br>• Develop technical documentation to support stakeholders and ensure clarity in product delivery.<br>• Engage with users to gather insights, address pain points, and refine product designs.<br>• Oversee sprint planning and manage iterative product development cycles.<br>• Collaborate with marketing and customer success teams to articulate feature benefits and execute go-to-market strategies.
<p>Account Manager needed for a full-time, hybrid (3/2) position with our agency client in Central CT. Must have 5+ years of proven account management experience within an agency setting. Must have experience working with financial services and/or healthcare clients. Ideal candidate will be strategy-minded and client-facing, and be able to manage the day-to-day needs of agency clients. Target salary is 75-100K depending on experience and qualifications. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Subject matter expert in agency’s core business and niche markets.</li><li>Client advocate (center of tension).</li><li>Client onboarding and project intake.</li><li>Effectively presents, sells and defends agency work to clients.</li><li>Manages overall client profitability and account reviews.</li><li>Monitors client satisfaction.</li><li>Client conflict resolution ($ conversations).</li><li>Monitors overall, strategic deliverable quality.</li><li>Up-sells / cross-sells agency services that meet client’s objectives.</li><li>Proposal writing for existing clients (new clients when necessary).</li><li>Co-creates strategic, client marketing / media / PR / digital / social plans.</li><li>Accurate revenue forecasting for clients.</li><li>Develops strategic recommendations that solve client business objectives.</li><li>Participates in client planning (account planning).</li><li>Deep knowledge of client’s business.</li><li>Deep knowledge of client’s industry.</li><li>Deep knowledge of client’s competitors.</li><li>Ultimately responsible for client program success + overall account health.</li></ul><p><br></p>
<p>Robert Half is looking for an experienced and dedicated Relationship Manager to join a top-ranked Registered Investment Advisory firm. The ideal candidate will have an exceptional understanding of financial planning, investment strategy, and confidence in conveying client objectives to the team. This role offers an attractive salary of up to $95K annually, plus bonuses and benefits.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Establish and maintain strong, trusting relationships with high net worth and corporate clients.</li><li>Understand, articulate, and work towards client goals and objectives.</li><li>Collaborate with the team to design effective financial and investment options to meet client goals.</li><li>Maintain high levels of confidentiality and sensitivity in managing client information.</li></ul><p><br></p>
<p>We are looking for an experienced Business Development Manager to drive growth and strengthen client relationships for a Waukesha, Wisconsin area organization. This role involves developing strategies to expand the organization’s reach while delivering exceptional service to existing and prospective clients. The ideal candidate will possess strong sales expertise and a passion for achieving measurable results.</p><p><br></p><p>Responsibilities:</p><p>• Identify new business opportunities and create strategies to increase market presence.</p><p>• Conduct in-depth sales analysis and reporting to track progress and inform decision-making.</p><p>• Engage with potential clients through sales calls to build relationships and assess needs.</p><p>• Develop and deliver compelling sales presentations tailored to client goals and objectives.</p><p>• Maintain regular communication with clients to ensure satisfaction and address concerns.</p><p>• Collaborate with internal teams to align sales activities with broader organizational objectives.</p><p>• Monitor and evaluate sales activity to identify trends and areas for improvement.</p><p>• Stay informed on industry developments to adapt strategies and maintain competitiveness.</p><p>• Represent the organization at networking events and conferences to foster partnerships.</p>
<p>We are seeking a detail-oriented and business-minded Commercial Contracts Attorney with a strong focus on negotiating, drafting, and managing customer-facing agreements. This role will work closely with sales, account management, finance, and operations teams to ensure customer contracts are clear, compliant, and aligned with the company’s business objectives while mitigating legal and operational risk.</p><p><br></p><p>*This is an on-site position*</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Draft, review, and negotiate a wide range of customer contracts, including master service agreements (MSAs), statements of work (SOWs), purchase agreements, licensing agreements, and subscription service agreements.</li><li>Partner with the sales and customer success teams to structure deals that align with both customer needs and company requirements.</li><li>Ensure customer contract terms comply with applicable laws, regulations, and company policies.</li><li>Advise internal stakeholders on contract risks, obligations, and negotiation strategies.</li><li>Develop and maintain contract templates, playbooks, and negotiation guidelines specifically for customer agreements.</li><li>Manage the contract lifecycle from initial drafting through execution, renewals, and amendments.</li><li>Resolve customer contract disputes in coordination with the legal team and business units.</li><li>Provide training to sales and account management teams on contract best practices and common negotiation points.</li><li>Track and report on key contract metrics, including turnaround times, common negotiation trends, and compliance issues.</li><li>Stay informed on legal and regulatory developments impacting customer contracts and recommend changes to templates and processes as needed.</li></ul><p><br></p>
<p>Our client is seeking a driven and strategic Director of Sales to spearhead growth initiatives within the market. This role is ideal for a results-oriented professional who thrives on developing long-term partnerships, executing growth strategies, and driving measurable business results. You’ll have the opportunity to design and implement a national sales strategy that accelerates market share and builds strong relationships.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Strategic Market Leadership:</strong> Develop and execute a multiyear business plan to capture 20–30% market share across the builder channel.</li><li><strong>Sales Growth Execution:</strong> Drive revenue and margin growth by implementing channel-specific strategies around pricing, programs, and customer engagement.</li><li><strong>Relationship Building:</strong> Cultivate and maintain relationships with key decision-makers, builders, and partners to support continuous growth.</li><li><strong>Cross-Functional Collaboration:</strong> Partner with marketing, operations, and product development to create tailored campaigns, programs, and customer solutions.</li><li><strong>Performance Management:</strong> Commit to annual sales and gross margin targets while effectively managing budgets and resources to maximize return.</li><li><strong>Market Intelligence:</strong> Analyze builder channel trends, identify opportunities, and provide input on product design and go-to-market strategies.</li><li><strong>CRM and Reporting:</strong> Maintain accurate CRM data, track key metrics, and provide regular reports on performance, pipeline, and competitive insights.</li><li><strong>Customer Engagement:</strong> Lead sales presentations, resolve challenges, and ensure customer satisfaction through proactive follow-up and problem-solving.</li><li><strong>Travel:</strong> Conduct regular customer visits and attend industry events across the U.S. to drive engagement and market visibility.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree required; advanced degree preferred.</li><li>Minimum 5 years of professional sales or marketing experience in the builder channel within a product manufacturing environment.</li><li>Proven success developing and executing strategic growth plans and achieving quota performance.</li><li>Experience managing budgets and leading cross-functional initiatives.</li></ul><p><strong>Skills & Competencies</strong></p><ul><li>Strong business acumen and strategic mindset.</li><li>Excellent relationship management and communication skills.</li><li>Highly organized with exceptional time management and follow-through.</li><li>Strong analytical, administrative, and negotiation abilities.</li><li>Proficiency in Microsoft Office, CRM platforms, SaaS tools, and vendor portal systems.</li><li>Mechanical aptitude and basic understanding of electricity preferred.</li><li>Ability to lift up to 50 lbs. and work safely on ladders as needed.</li></ul><p><br></p>
<p>Robert Half is seeking a Legal Client Solutions Manager focused on Business Development to join our award-winning Legal Recruiting team in Los Angeles!</p><p><br></p><p>For over 75 years we have provided candidates with gainful employment opportunities and companies the contract, consulting and direct-hire talent they need to grow their business. Our business is stable, the future is bright, and we’re excited you’re considering a career with us!</p><p><br></p><p>How you will contribute as our Legal Client Solutions Manager:</p><ul><li>Use proven legal and/or recruiting background to develop and grow a client base by marketing our suite of services for contract, project based, and consulting legal talent.</li><li>Represent our clients as an external ambassador – promoting their company, culture, and active recruitments (i.e., “sell their story”).</li><li>Actively market recruited talent with in-demand skillsets to existing and prospective clientele.</li><li>Conduct virtual and in-person meetings with key hiring managers to senior-level executives, for the purpose of understanding our clients’ hiring needs and positioning them to attract and retain top talent.</li><li>Leverage networking groups, alumni associations, social media, and technology tools to identify active/passive job seekers and prospective clients.</li><li>Provide the highest quality customer service to both clients and candidates.</li></ul><p><br></p><p>You should apply if:</p><ul><li>You have previous experience working in the legal industry, a staffing agency or a sales’ position with competitive KPI's.</li><li>Competitive and motivated by earning unlimited commission.</li><li>Are driven and work well self-directed.</li><li>Bachelor’s degree.</li><li>Able to come on-site three days a week in Westwood</li></ul><p><br></p><p>What awaits you:</p><ul><li>Hybrid remote work options</li><li>Attractive compensation and lucrative bonus potential</li><li>Potential in-country and worldwide career mobility</li><li>Individual and team rewards and recognition (global recognition opportunities)</li><li>Investment in AI and other technology to enable your success</li><li>Modern benefits, including parent-resources and voluntary benefits like pet insurance for pet-parents</li></ul><p><br></p><p>We want to fuel your career as a Client Solutions Manager. It’s an incredible time to consider a career in legal staffing! Apply today!</p><p><br></p><p>To apply directly, send resume to Stephanie(dot)Elliott(at)RobertHalf(dot)(com) Or call for Stephanie Elliott at 424-270-1740.</p>
We are offering an exciting opportunity for a Tax Manager - Public in Rockwall, Texas. This role involves overseeing tax compliance and bookkeeping, client management, team leadership and collaboration, along with research and analysis. The position also requires continuous improvement efforts within the tax department, contributing to the growth and success of the firm.<br><br>Responsibilities:<br><br>• Prepare and review tax returns for individuals, corporations, partnerships, and other entities, utilizing tax compliance software such as Thomson Reuters GoSystem.<br>• Maintain and review complex financial records for clients using accounting software like QuickBooks.<br>• Ensure compliance with federal, state, and local tax laws and regulations, and communicate any changes in tax laws to clients and team members.<br>• Serve as a trusted advisor to clients, providing proactive advisory services, and addressing client inquiries and concerns regarding tax matters in a timely and detail oriented manner.<br>• Mentor and train entry level staff members on tax principles, procedures, and best practices, while also participating in firm-wide initiatives and contributing to the development of tax strategies and policies.<br>• Conduct in-depth tax research and analysis on complex issues and transactions, providing recommendations based on findings to support decision-making processes.<br>• Identify opportunities for process improvements and efficiencies within the tax department and implement best practices and quality control measures to ensure accuracy and consistency.<br>• Utilize skills in Income Tax Accounting, International Tax Compliance, Income Tax Compliance, and Thomson Reuters ONESOURCE to add value to client relationships and expand services.
<p>We are recruiting for a Sales Manager for our B2B interior design client based in La Mirada, CA. The role is on-site 5 days/week. </p><p><br></p><p>As Sales manager, you will be responsible for managing and optimizing the performance of high performing team of sales reps who are based across the entire United States. You'll implement structure, accountability, and a results-driven culture while executing a strategic sales plan to drive revenue and expand into new markets. Your mission will be to build a cohesive, high-performing sales organization aligned with company goals and poised for long-term success.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Performance Management</strong></p><ul><li>Oversee and manage a large sales team, ensuring individual and team targets are met or exceeded.</li><li>Restructure and optimize the current sales organization for maximum efficiency and output.</li><li>Implement performance metrics, accountability systems, and regular coaching to elevate team capabilities.</li><li>Foster a collaborative, motivated, and goal-oriented team culture.</li></ul><p> </p><p><strong>Sales Strategy & Execution</strong></p><ul><li>Execute a structured, scalable sales plan that aligns with broader company growth goals.</li><li>Track and analyze key performance indicators (KPIs) to inform decisions and ensure ongoing success.</li><li>Drive daily, weekly, and quarterly sales operations with a focus on activity-based selling and conversion.</li></ul><p> </p><p><strong>Market Expansion & Customer Acquisition</strong></p><ul><li>Support strategic initiatives to grow market share in the commercial sector.</li><li>Identify new revenue opportunities and equip the team with tools and messaging to win new business.</li><li>Lead efforts in client segmentation, targeted outreach, and relationship building.</li><li>Proven experience in managing and scaling sales teams, with a history of meeting or exceeding revenue targets.</li><li>Expertise in implementing structured sales processes, training programs, and performance frameworks.</li><li>Strong background in B2B sales, preferably within the commercial interior or related industries.</li><li>Data-driven mindset with the ability to analyze sales metrics and develop actionable strategies.</li><li>Exceptional communication and leadership skills to inspire and mentor team members.</li><li> Proficiency in using sales tools such as HubSpot or similar CRM systems.</li><li>Ability to develop strategic plans and execute them effectively for sustained growth.</li><li>Strong understanding of market dynamics and customer acquisition strategies.</li></ul><p> </p><p><br></p>
<p>We’re looking for a seasoned sales leader to take on a strategic leadership role as our Call Center Sales Operations Manager. In this position, you’ll oversee a team of four experienced frontline managers who each lead their own group of call center representatives. Your mission will be to drive performance, coach and develop leadership talent, and optimize sales operations across the department. This is an ideal opportunity for someone who began their career in sales and has successfully progressed through the ranks of call center management, bringing both hands-on experience and a big-picture mindset.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, mentor, and develop four sales managers and a team of agents to ensure alignment with sales goals, KPIs, and operational excellence</li><li>Analyze performance data to identify trends, implement strategies, and improve conversion rates, customer satisfaction, and team productivity</li><li>Collaborate with senior leadership to shape and execute sales initiatives, training programs, and process improvements</li><li>Provide actionable feedback and guidance to managers to foster continuous improvement and accountability</li><li>Champion a culture of motivation, ownership, and high performance across all levels of the call center</li></ul>
<p><strong>Job Summary</strong></p><p>The primary responsibility of the <strong>Practice Director</strong> is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.</p><p> </p><p> <strong>Key Core Competencies:</strong></p><p> </p><p> <strong>Results and Execution (Drive & Operational Execution) </strong></p><ul><li>Drive revenue generating activities/practice group performance.</li><li>Execute operational focus areas.</li><li>Meet productivity standards, individual and staff.</li><li>Effectively manage time, plan and multi-task.</li><li>Make quality decisions.</li></ul><p><strong>Infrastructure (Resource Management) </strong></p><ul><li>Reach target performance metrics, individual and staff.</li><li>Attract and source.</li><li>Train, develop and retain staff.</li></ul><p><strong> Business Analysis </strong></p><ul><li>Achieve pricing goals.</li><li>Expert knowledge of practice group.</li><li>Quickly recognize and act upon business trends on daily/weekly basis.</li></ul><p><strong> Communication/Collaboration</strong></p><ul><li>Effective communication (feedback, difficult messages and expectations)</li><li>Promote a culture of collaboration.</li><li>Motivate, inspire and lead by example.</li><li>Provide recognition and celebrate successes.</li><li>Manage change efforts.</li><li>Facilitate resolution with internal staff, clients and candidates.</li><li>Conduct effective meetings.</li></ul><p><strong> Customer Focus</strong></p><ul><li>Lead customer retention and expansion strategy.</li><li>Build customer loyalty by providing superior service.</li></ul><p><strong> Leadership Approach</strong></p><ul><li>Leads with character, builds trust, respect and credibility through actions and behaviors.</li><li>Promote and support an inclusive work environment.</li><li>Aware of and accepts responsibility for own actions and behaviors.</li><li>Create a positive, collaborative team culture.</li><li>Strives to understand and support others.</li><li>Follow through on commitments.</li><li>Treats others fairly and consistently.</li></ul><p> <strong>Business and HR Responsibilities:</strong></p><ul><li>Business generation, revenue and pricing goals: Based on location.</li><li>Total Headcount: up to 4 including practice director.</li></ul><p><br></p>
<p>Robert Half’s enterprise client is looking for an Associate Director to assist with marketing campaigns by designing efficient processes, implementing tools, and ensuring smooth delivery. This will be a 6-Month contract with a high likelihood of extending. This team prefers someone onsite 3 days per week in Irvine, CA but has some flexibility. You’ll focus on process architecture, campaign rollout, and guiding senior stakeholders through change management initiatives. Responsibilities include creating playbooks, refining workflows, assessing tools for cost savings and efficiency, and embedding AI-driven solutions where applicable. Strong project management experience and Scrum Master certification are highly valued.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Process Optimization:</strong></li></ol><ul><li>Design and document end-to-end campaign workflows, define roles/responsibilities, and establish reporting structures.</li><li>Identify inefficiencies and implement changes that improve speed and scalability.</li></ul><ol><li><strong>Campaign Reporting:</strong></li></ol><ul><li>Standardize reporting workflows and build templates/dashboards that support executive-level updates and success metrics.</li><li>Partner with Strategy and Analytics teams on KPIs and campaign prioritization frameworks.</li></ul><ol><li><strong>Efficiency & Tooling:</strong></li></ol><ul><li>Audit current tools, recommend cost-saving measures, and explore AI-driven automation opportunities.</li><li>Collaborate with Procurement and internal teams to streamline tools and troubleshoot operational issues.</li></ul><ol><li><strong>Change Management:</strong></li></ol><ul><li>Act as the face of process updates and campaign improvements while partnering with senior stakeholders.</li></ul><p> </p><p>This hands-on role is critical to establishing structure and delivering operational excellence for the client’s major marketing initiatives, driving clarity, efficiency, and long-term success.</p>
<p><strong>Solutions Architect </strong></p><p><br></p><p>We are seeking an experienced Solutions Architect to drive customer success by leading solution design, implementation, and integration initiatives. This role focuses on helping clients translate business requirements into scalable, well-architected solutions using our platform, APIs, and integrations with other systems. The ideal candidate is a strong communicator, detail-oriented, and passionate about delivering impactful solutions that maximize customer value.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li>Design, build, and deploy custom solutions leveraging APIs and integrations.</li><li>Lead client engagements involving custom development and technical consulting.</li><li>Collaborate with stakeholders to define requirements, deliverables, and manage expectations.</li><li>Translate business needs into technically sound, scalable solutions.</li><li>Participate in design sessions and document solutions aligned with client objectives.</li><li>Provide governance and oversight for projects, ensuring high-quality deliverables.</li><li>Serve as a subject matter expert on platform capabilities and extensibility scenarios.</li><li>Develop tools, processes, and best practices to enhance solution adoption and value.</li><li>Assess solution feasibility and cost to support sales initiatives.</li><li>Review and validate designs produced by other team members.</li><li>Manage the technical delivery of custom development, integrations, and data migration.</li><li>Provide feedback to product and engineering teams to identify opportunities for improvements or new offerings.</li></ul><p><br></p><p><br></p>
<ul><li><strong>Team Leadership:</strong> Manage and mentor a team of inside sales professionals to achieve and exceed sales goals.</li><li><strong>Sales Strategy:</strong> Develop, implement, and oversee sales strategies to drive client acquisition and retention.</li><li><strong>Performance Management:</strong> Monitor team performance, provide regular feedback, and ensure accountability for targeted KPIs and objectives.</li><li><strong>Client Engagement:</strong> Foster relationships with clients to ensure satisfaction, uncover needs, and drive upselling opportunities.</li><li><strong>Training & Development:</strong> Plan and execute ongoing training programs to ensure team members are equipped with the tools and skills to succeed.</li><li><strong>Reporting & Analysis:</strong> Prepare and present sales metrics and forecast reports to senior leadership. Utilize data insights to refine strategies and tackle challenges.</li><li><strong>Cross-Department Collaboration:</strong> Partner with marketing, recruitment, and other departments to ensure seamless customer experiences and alignment with company goals.</li></ul><p><br></p>
