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253 results for Customer Success Manager jobs

Customer Success Manager

Hayward, CA
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities:• Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs.• Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts.• Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction.• Partner with operations and nutrition teams to investigate service challenges and coordinate timely, effective solutions.• Maintain organized account calendars, activity checklists, and client records to ensure follow-through on commitments and next steps.• Keep customer information, account updates, and service details current within internal tracking systems and CRM tools.• Monitor service trends, document recurring issues, and recommend process enhancements that improve the customer experience.• Provide responsive support for inbound client questions and escalate complex matters when needed to protect account health
2026-08-08T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-08-17T00:00:00Z

Customer Success Specialist

Honolulu, HI
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Call Center Specialist to support customer communication operations for a transport organization in Honolulu, Hawaii. This Long-term Contract position is ideal for someone who enjoys delivering responsive service, handling high-volume inbound inquiries, and keeping daily office activities organized. The role also includes coordinating with vendors and contributing to outreach and marketing-related efforts while maintaining a detail-oriented customer experience. To apply for this role, please call us at 808-531-0800. Responsibilities:• Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.• Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.• Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.• Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.• Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.• Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.• Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.• Maintain accuracy while managing multiple priorities in a fast-paced call center environment.
2026-08-15T00:00:00Z

Customer Success Specialist

Colorado Springs, CO
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Success Specialist to join a sports organization in Colorado Springs, Colorado, in a Long-term Contract position. This role focuses on assisting members, credential holders, and applicants by delivering responsive support, maintaining accurate records, and guiding customers through certification-related processes. The ideal candidate brings strong service instincts, careful attention to detail, and the ability to manage a steady flow of inquiries across phone, email, and internal systems. Responsibilities: • Deliver timely support to members, certification holders, and exam candidates by answering questions about membership status, credential upkeep, continuing education, and renewal expectations. • Guide applicants through eligibility and submission steps for certification programs, ensuring they understand required documentation and deadlines. • Maintain accurate constituent information by reviewing, updating, and organizing records across database and tracking platforms. • Process and validate supporting materials such as transcripts, certificates, and related documentation to ensure completeness and compliance. • Enter and reconcile data with a high level of accuracy while managing multiple systems and a high volume of service requests. • Investigate customer concerns, provide practical resolutions when possible, and escalate more complex issues to the appropriate team. • Support registration and administrative activities tied to certification and credentialing programs. • Fulfill requests for verification of certifications and provide clear information regarding status and standing. • Contribute to daily department operations by handling clerical tasks, documentation follow-up, and other administrative support needs.
2026-08-20T00:00:00Z

Customer Success Specialist

Durham, NC
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Success Specialist to support client interactions and deliver a responsive service experience in Research Triangle Park, North Carolina. This contract opportunity with permanent potential is ideal for someone who communicates clearly, resolves issues efficiently, and thrives in a fast-paced support setting. The role focuses on helping customers navigate service questions, troubleshoot connectivity concerns, and maintain positive ongoing relationships through phone and email support. Responsibilities: • Respond to customer inquiries through phone and email with professionalism, accuracy, and urgency. • Guide customers through account, service, or product-related questions while ensuring a positive experience. • Investigate and resolve connectivity-related concerns by identifying issues and providing practical next steps. • Manage multiple browser-based tools and systems efficiently to document interactions and access customer information. • Track customer concerns thoroughly and maintain clear, up-to-date records of all support activity. • Collaborate with internal teams when escalation is needed to ensure timely issue resolution. • Monitor recurring customer challenges and share feedback that may improve service delivery and satisfaction.
2026-08-21T00:00:00Z

Customer Success Specialist

Honolulu, HI
onsite
Temporary to Hire
16.625 - 19.25 USD / Hourly
We are looking for a Customer Success Specialist to support community members by delivering responsive service and administrative assistance for human services programs in Honolulu, Hawaii. This contract opportunity is ideal for someone who enjoys helping others, stays organized in a fast-paced setting, and communicates clearly across phone, email, and in-person interactions. The person in this role will coordinate client-facing activities, maintain accurate records, and contribute to a positive experience for individuals seeking program support. Due to onsite requirements, preference will be given to Hawaii residents. Interested applicants are encouraged to apply by calling us at 808-531-0800. Responsibilities:• Respond to questions from clients and community members with professionalism, empathy, and accurate information about available programs and services.• Coordinate appointment times and pickup schedules, ensuring clients receive timely updates and clear instructions.• Enter and maintain client and program information in internal records with a high level of accuracy and attention to detail.• Conduct client surveys and document feedback to support service improvement efforts and program reporting.• Manage day-to-day administrative tasks that help keep warehouse and human services operations running efficiently.• Communicate through phone and email to resolve routine service issues, answer follow-up questions, and provide status updates.• Work closely with staff across multiple programs to support smooth service delivery for a diverse community population.
2026-08-21T00:00:00Z

Customer Success Coordinator

Nazareth, PA
onsite
Temporary / Contract
22 - 28 USD / Hourly
Are you the person everyone turns to when they need help? A growing organization is looking for a Customer Success Coordinator who is passionate about providing exceptional service and building positive relationships. This role will support customers through every stage of their experience, ensuring questions are answered, needs are met, and expectations are exceeded. Responsibilities:<ul><li>Assist customers via phone, email, and online communication</li><li>Resolve inquiries and troubleshoot issues</li><li>Process orders, updates, and account information</li><li>Maintain detailed customer records</li><li>Partner with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve processes and service delivery</li></ul>
2026-08-14T00:00:00Z

Customer Service Manager

Vernon-Rockville, CT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Customer Service ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally. Job Description<ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul> Qualifications<ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul> If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
2026-07-24T00:00:00Z

Customer Service Manager

Tacoma, WA
onsite
Temporary / Contract
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal for someone who is detail oriented and can lead day-to-day customer interactions, coordinate service requests, and keep communication flowing across a fast-paced support environment. The role requires someone who can balance team oversight, account care, and scheduling accuracy while maintaining high service standards. Responsibilities:• Lead daily customer service activities and guide the team in resolving inquiries with professionalism, urgency, and care.• Manage customer accounts by addressing service needs, documenting interactions, and strengthening ongoing client relationships.• Oversee call center workflows to ensure incoming requests are handled efficiently and escalated appropriately when needed.• Coordinate job scheduling and dispatch activities to align field service resources with customer requirements and timelines.• Use computer-aided dispatch tools to monitor assignments, track service progress, and support timely updates.• Review service performance trends, identify process gaps, and implement practical improvements that enhance response quality.• Partner with internal teams to communicate priorities, resolve operational issues, and maintain a smooth customer experience.
2026-08-24T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-08-24T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-08-19T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-07-30T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-19T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-08-24T00:00:00Z

Customer Success Team Lead

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-07-24T00:00:00Z

Client Experience Manager

Little Rock, AR
onsite
Temporary / Contract
22 - 29 USD / Hourly
We are looking for a Client Experience Manager to support daily operations in a financial advising office and create a welcoming, detail-oriented experience for clients and callers in Little Rock, Arkansas. This Long-term Contract position is ideal for someone who is highly organized, service-focused, and comfortable balancing administrative coordination with front-office support in a financial advising office. The role involves managing routine office tasks, maintaining accurate records, and ensuring inquiries are handled promptly and effectively. Responsibilities:• Welcome visitors and provide courteous front-desk support to ensure a positive experience for clients and guests.• Respond to incoming calls, direct inquiries appropriately, and relay messages with accuracy and care.• Perform a range of administrative tasks to support day-to-day office operations and team efficiency.• Maintain organized records and complete data entry activities with a strong focus on accuracy and timeliness.• Coordinate office communications, schedules, and general clerical support as needed.• Assist with document preparation, filing, and other operational duties that help keep workflows running smoothly.
2026-08-21T00:00:00Z

Customer Account Manager

Elma, NY
onsite
Temporary / Contract
35 - 38 USD / Hourly
We are looking for a Customer Account Manager to join a long-term contract opportunity based in New York. This position plays a central role in managing key customer relationships, supporting commercial performance, and helping ensure commitments are met across pricing, service, and delivery expectations. The role partners closely with internal teams to analyze business trends, support planning activities, and maintain strong account performance while protecting operational and financial goals. Responsibilities: • Manage day-to-day customer account activity and foster strong, detail-focused relationships that support long-term business success. • Partner with business unit leadership and cross-functional teams to help meet customer commitments, maintain production timelines, and address account-related issues promptly. • Review account activity to ensure alignment with contractual terms, service expectations, and business objectives. • Develop cost models and prepare pricing proposals for leadership review prior to customer submission. • Track customer scorecard results, investigate performance concerns, and drive improvements where needed. • Analyze sales, bookings, and product line performance data, then prepare recurring reports and forecasts for management review. • Support annual business planning by gathering relevant data, identifying trends, and assisting with performance analysis. • Work collaboratively with customer support, production, engineering, quality, delivery, and sales teams to resolve product line challenges. • Contribute to leadership presentations by preparing updates on account status, performance metrics, and business outlook.
2026-08-21T00:00:00Z

Customer Success Technical Associate

Export, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Customer Success Technical Associate to join a customer-focused team in Export, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys combining technical problem-solving with responsive client support in a fully on-site environment. The role centers on helping customers identify the right products and services, preparing accurate quotes, and coordinating with internal teams to deliver timely solutions. Candidates who communicate clearly, stay organized, and work well in a fast-paced setting will be well suited for this position. Responsibilities: • Guide customers toward suitable products, replacement parts, or service offerings by assessing their technical needs and application requirements. • Respond to client inquiries with entry-level troubleshooting support and assist in resolving product and service-related issues. • Create detailed pricing proposals for both standard offerings and customized solutions based on customer specifications. • Partner with the Territory Account Manager to prepare quotations, track open requests, and maintain consistent customer follow-up. • Work closely with sales, service, product support, and related internal groups to confirm pricing, availability, and lead times. • Review reseller opportunities above established thresholds, organize them appropriately, and help maintain accurate sales pipeline information. • Gather end-user details required for export compliance and ensure documentation aligns with U.S. commerce regulations. • Support general customer success and sales support activities as needed to meet team and business objectives.
2026-08-19T00:00:00Z

Customer Experience Representative

Elfin Forest, CA
onsite
Temporary / Contract
23.5 - 25.5 USD / Hourly
Great customer service isn't just about answering the phone—it's about knowing how to solve the problem.A growing life sciences company in San Marcos is looking for a Customer Experience Representative to join its team. This role is a great match for someone who enjoys helping customers, learning products, and working with multiple departments to find solutions.You'll act as a key connection between customers and internal teams including Sales, Operations, Shipping, and Accounting. The company is looking for someone who is personable, detail-oriented, and comfortable taking ownership of customer issues from beginning to end.Responsibilities<ul><li>Respond to customer questions by phone and email</li><li>Provide order status, product availability, and shipping information</li><li>Enter and update customer orders in the company's system</li><li>Research account, billing, and shipment discrepancies</li><li>Coordinate with Operations and Shipping to resolve delivery issues</li><li>Process returns, credits, and replacement requests</li><li>Maintain accurate customer records and account information</li><li>Follow up with customers to ensure issues are fully resolved</li><li>Assist Sales with quotes, customer documentation, and account updates</li><li>Identify recurring customer issues and communicate trends to management</li></ul>
2026-08-10T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver HVAC product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning HVAC sessions.• Monitor daily call center activity and provide guidance that helps resolve customer HVAC questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for HVAC equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-08-19T00:00:00Z

Customer Experience Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are seeking a dedicated Customer Experience Specialist to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-08-10T00:00:00Z

Customer Experience Specialist

Scottsdale, AZ
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Scottsdale, Arizona in a contract capacity with the potential for a permanent role. This position supports the customer journey from order placement through delivery, ensuring accurate processing, timely follow-up, and a positive service experience. The ideal candidate brings strong organization, clear communication, and the flexibility to contribute across multiple operational and customer-facing tasks in a collaborative environment. Responsibilities: • Manage customer orders by entering transactions into business systems and maintaining accurate order records from receipt through completion. • Verify sales documentation and billing details to ensure information is complete, correct, and aligned across internal records. • Coordinate outbound shipments directly from the office and work with external fulfillment partners to support timely delivery. • Communicate with customers regarding order questions, exceptions, or delays, and take ownership of resolving issues efficiently. • Support onboarding of new customer accounts by setting up profiles and maintaining accurate information in company systems. • Monitor inventory information and help keep stock records current to support order accuracy and fulfillment needs. • Review ecommerce activity for incoming orders, address declined transactions, and maintain the administrative side of the online store. • Prepare shipping documentation and carrier labels as needed to facilitate smooth distribution activities.
2026-08-21T00:00:00Z

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in Collierville, Tennessee on a Contract to Permanent basis. In this role, you will serve as a key point of contact for customers, helping manage orders, answer product and pricing questions, and support a smooth fulfillment experience from initial request through delivery. This opportunity is ideal for someone who is organized, service-driven, and comfortable balancing multiple customer needs in a fast-moving environment. Responsibilities: • Support customers through phone, email, and system-based communication by providing timely and detail-focused assistance. • Enter, review, and confirm customer orders with a high level of accuracy to help ensure efficient processing. • Address questions related to product details, pricing, inventory levels, and order progress using available tools and internal resources. • Work closely with sales, operations, and distribution teams to coordinate fulfillment activities and meet customer expectations. • Monitor shipments and provide status updates while helping resolve delivery delays or order discrepancies. • Oversee assigned accounts and maintain consistent service levels across a high volume of interactions. • Investigate customer concerns, document issues clearly, and drive timely solutions that support satisfaction and retention. • Use multiple software platforms and established procedures to manage daily tasks and maintain service quality standards.
2026-08-20T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Location: San Diego, CAEmployment Type: Contract-to-HireWork Schedule: Full-timeWork Arrangement: On-site for the first 6 months; transitions to hybrid (3 days remote / 2 days in office) after 6 months About the OpportunityOur nonprofit client is seeking a compassionate and people-focused Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns.Responsibilities<ul><li>Serve as a primary point of contact for individuals seeking information, assistance, and support</li><li>Handle a high volume of inbound calls and interactions with professionalism and empathy</li><li>Communicate clearly with customers to understand their needs and provide appropriate assistance</li><li>Guide individuals through processes, answer questions, and help resolve concerns</li><li>Create a positive customer experience by providing attentive, respectful, and personalized service</li><li>Accurately document interactions, requests, and follow-up needs in internal systems</li><li>Coordinate with internal teams to ensure questions and issues are addressed promptly</li><li>Recognize situations requiring additional assistance and escalate appropriately</li><li>Follow established procedures while maintaining confidentiality and accuracy</li><li>Contribute to team goals related to service quality, productivity, and customer satisfaction</li><li> </li></ul>
2026-08-17T00:00:00Z

Customer Experience Specialist

Holly Springs, MS
onsite
Temporary / Contract
16 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support customers from our location through thoughtful, solution-focused service. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles concerns effectively, and can manage multiple digital tools in a fast-paced environment. The person in this role will help resolve service issues, respond to written and phone inquiries, and contribute to a positive customer journey across each interaction. Responsibilities: • Respond to customer inquiries by phone and email with timely, accurate, and detail-focused support • Investigate service and connectivity concerns, identify likely causes, and guide customers toward effective solutions • Manage multiple browser-based systems at once to review accounts, document interactions, and complete follow-up tasks efficiently • Address complaints with empathy and sound judgment while working toward practical and satisfactory resolutions • Maintain detailed records of customer communications, actions taken, and outstanding issues requiring additional attention • Collaborate with internal teams when needed to escalate complex cases and ensure customers receive consistent updates • Strengthen the overall customer experience by recognizing recurring issues and sharing feedback that may improve service delivery
2026-08-24T00:00:00Z