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235 results for Customer Success Manager jobs

Customer Success Specialist

Raleigh, NC
onsite
Temporary to Hire
31.35 - 36.3 USD / Hourly
We are looking for a Customer Success Specialist to support customer programs and keep orders, production activity, and deliveries aligned with business commitments in Raleigh, North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced utilities and infrastructure environment and enjoys working across operations, logistics, and customer-facing teams. In this role, you will help ensure a smooth customer experience by tracking order execution, communicating updates, and coordinating solutions when issues arise. Responsibilities: • Oversee customer program activity by aligning order timelines with production capacity, inventory availability, and delivery schedules. • Review forecasts, purchase orders, shipment progress, and stock levels to help maintain reliable fulfillment and on-time performance. • Serve as a central point of contact for customers and internal teams by sharing status updates, managing expectations, and addressing service concerns. • Maintain accurate order, inventory, and delivery information within Microsoft Dynamics 365 and related business systems. • Work closely with manufacturing, supply chain, logistics, and operations partners to resolve exceptions and keep commitments on track. • Identify recurring service or process issues, recommend practical improvements, and support corrective actions that strengthen customer satisfaction. • Prepare operational reports, monitor performance indicators, and provide administrative coordination to support daily program execution.
2026-07-15T00:00:00Z

Customer Success Specialist

Birmingham, AL
onsite
Temporary / Contract
18 - 22 USD / Hourly
Job Summary Our client, a well-established financial institution in Birmingham, Alabama, is seeking a Customer Success Specialist with a strong call center-focused customer service background. This fully onsite role is ideal for a detail oriented who thrives in a high-volume phone environment, provides exceptional service, and can effectively support customers with account-related questions, service needs, and issue resolution. The Customer Success Specialist will serve as a primary point of contact for customers, handling inbound calls, delivering timely solutions, documenting interactions, and ensuring a positive customer experience. This is an excellent opportunity for someone who is detail-oriented, dependable, and comfortable working in a structured, fast-paced setting. Key Responsibilities Handle a high volume of inbound customer calls in a detail oriented, courteous, and efficient manner. Assist customers with account questions, service requests, general inquiries, and basic problem resolution. Provide accurate information regarding products, services, policies, and account activity. Document all customer interactions thoroughly and accurately in internal systems. Research and resolve customer concerns while escalating more complex issues as needed. Maintain a customer-first approach while meeting quality, productivity, and service expectations. Support retention and satisfaction efforts by building rapport and delivering consistent service. Ensure compliance with company policies, procedures, and confidentiality standards related to financial information. Collaborate with internal departments to support timely issue resolution and customer follow-up.
2026-08-04T00:00:00Z

Customer Success Representative

Encinitas, CA
onsite
Temporary / Contract
21 - 25 USD / Hourly
A fast-growing software company in Leucadia is looking for a Customer Success Representative who enjoys helping customers get the most out of innovative technology solutions. This role is much more than answering questions—you'll become a trusted partner to clients by providing exceptional service, resolving issues, and ensuring a seamless customer experience from start to finish. If you enjoy working in a collaborative environment where every interaction matters and want to grow your career with a company that values internal advancement, we'd love to meet you.ResponsibilitiesCustomer Success<ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and chat</li><li>Guide customers through account setup and product features</li><li>Resolve billing, account, and service-related questions</li><li>Document customer interactions within the CRM system</li><li>Collaborate with Sales and Technical Support to resolve escalated issues</li></ul>Administrative Support<ul><li>Maintain accurate customer records</li><li>Generate customer reports and account summaries</li><li>Monitor customer satisfaction metrics</li><li>Assist with customer onboarding projects</li></ul>
2026-07-17T00:00:00Z

Customer Service Manager

Vernon-Rockville, CT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Customer Service ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally. Job Description<ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul> Qualifications<ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul> If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
2026-07-24T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-07-14T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
30 - 30 USD / Hourly
We are looking for a Customer Service Manager to lead service operations in Mason, Ohio in a contract-to-permanent capacity. This role is responsible for guiding front-line leadership and customer support staff while maintaining a strong focus on service quality, team performance, and client satisfaction. The ideal candidate brings a hands-on leadership style, builds productive partnerships across departments, and creates an environment centered on accountability, coaching, and continuous improvement. Responsibilities: • Lead supervisors, team leads, and service associates across both in-person and remote support functions, ensuring alignment with departmental priorities. • Organize daily workloads, communicate expectations clearly, and monitor progress to keep operations running efficiently. • Oversee team results against established service goals, using performance data to drive accountability and improvement. • Deliver ongoing coaching, mentoring, and skills development to strengthen employee performance and support career growth. • Partner with cross-functional stakeholders to improve workflows, refine service processes, and enhance operational consistency. • Conduct regular one-on-one discussions and formal performance evaluations to provide feedback and set development goals. • Review live interactions as well as recorded calls and chats to assess quality standards and identify coaching opportunities. • Maintain a strong understanding of company offerings and programs so the team can accurately support customer needs. • Collaborate closely with Sales Executives and other department leaders to address client needs, resolve issues, and support shared objectives. • Assist with additional business priorities and special projects as needed to support broader team success.
2026-07-24T00:00:00Z

Customer Service Manager

Northborough, MA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards. Responsibilities:• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.
2026-07-22T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-07-30T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-03T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-07-23T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-08-03T00:00:00Z

Customer Success Team Lead

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-07-24T00:00:00Z

Customer Success Technical Associate

Export, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Customer Success Technical Associate to join a customer-focused team in Export, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys combining technical problem-solving with responsive client support in a fully on-site environment. The role centers on helping customers identify the right products and services, preparing accurate quotes, and coordinating with internal teams to deliver timely solutions. Candidates who communicate clearly, stay organized, and work well in a fast-paced setting will be well suited for this position. Responsibilities: • Guide customers toward suitable products, replacement parts, or service offerings by assessing their technical needs and application requirements. • Respond to client inquiries with entry-level troubleshooting support and assist in resolving product and service-related issues. • Create detailed pricing proposals for both standard offerings and customized solutions based on customer specifications. • Partner with the Territory Account Manager to prepare quotations, track open requests, and maintain consistent customer follow-up. • Work closely with sales, service, product support, and related internal groups to confirm pricing, availability, and lead times. • Review reseller opportunities above established thresholds, organize them appropriately, and help maintain accurate sales pipeline information. • Gather end-user details required for export compliance and ensure documentation aligns with U.S. commerce regulations. • Support general customer success and sales support activities as needed to meet team and business objectives.
2026-07-30T00:00:00Z

Customer Experience Representative

Bethel, CT
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Experience Representative to join a collaborative team in Connecticut. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, assisting sales efforts, and managing a variety of service-related tasks in a fast-moving environment. In this role, you will help strengthen customer relationships while contributing to order coordination, product support, and day-to-day operational coverage. Responsibilities: • Engage customers and retail partners through proactive outbound outreach to support sales activity and build ongoing business relationships. • Prepare pricing information and product quotes while responding to inquiries with accurate and timely follow-up. • Receive customer orders, enter order details into the system, and coordinate processing to support on-time shipment. • Monitor open orders and communicate updates to customers regarding progress, timing, and any follow-up needs. • Provide product guidance and technical assistance to help customers make informed purchasing decisions. • Manage return requests and help resolve service issues in a thorough and customer-focused manner. • Step in to support order entry coverage when needed to maintain workflow continuity across the team. • Assist with customer engagement initiatives, including promotional events, trade shows, and new product launch activities.
2026-07-31T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning sessions.• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-07-30T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
About the OpportunityRobert Half is partnering with a mission-driven nonprofit organization seeking a Customer Experience Specialist to join their growing team. This opportunity is ideal for someone who is passionate about making a difference, enjoys connecting with people, and takes pride in delivering exceptional service to individuals in need. The position is onsite during the first six months to ensure a successful training and onboarding experience. After that, employees transition to a hybrid schedule of three days remote and two days onsite each week.Candidates with previous experience supporting a nonprofit organization, contact center, or customer service team are encouraged to apply. Key Responsibilities<ul><li>Serve as the first point of contact for clients by answering a high volume of inbound calls and providing timely, compassionate support.</li><li>Help individuals navigate available programs, services, and community resources while identifying the most appropriate solutions for their needs.</li><li>Maintain accurate documentation of all customer interactions using CRM and case management systems.</li><li>Coordinate with internal departments to ensure clients receive prompt follow-up and appropriate assistance.</li><li>Deliver a positive and empathetic customer experience across phone, email, and other communication channels.</li><li>Research and resolve questions regarding services, eligibility, benefits, and general program information.</li><li>Utilize multiple systems simultaneously while maintaining accuracy, efficiency, and attention to detail.</li><li>Remain knowledgeable about organizational programs and community resources to provide reliable information and referrals.</li></ul>
2026-07-27T00:00:00Z

Customer Experience Specialist

Linden, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to join our team on a Contract basis. This role is ideal for someone who enjoys creating a welcoming front-office experience while keeping administrative and customer support tasks organized and on schedule. You will serve as a key point of contact for visitors and internal teams, helping daily office activities run smoothly through strong communication, attention to detail, and dependable follow-through.Hours are Mon 11-4, Wed 11-4, Friday 10-3 Responsibilities:• Welcome guests, clients, and service providers in a courteous and attentive manner, ensuring a positive first impression of the office.• Manage incoming mail and package deliveries, routing items accurately to the appropriate recipients.• Prepare and coordinate outbound shipments, including packaging materials and shipment documentation as needed.• Keep digital and physical records well organized so information can be accessed quickly and accurately.• Provide day-to-day administrative support to the Customer Service team, helping with scheduling, correspondence, and related office tasks.• Enter, update, and verify data in company systems with a high degree of accuracy and confidentiality.• Handle clerical assignments such as document preparation, filing, and inbox support to maintain efficient workflows.• Assist with general office coordination and other operational duties based on business needs.
2026-07-31T00:00:00Z

Customer Experience Specialist

Somerset, NJ
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and ensure a smooth experience throughout the order lifecycle. This Long-term Contract position focuses on responding to inquiries, coordinating order-related activities, and maintaining strong communication with both internal teams and external clients. The ideal candidate will bring a service-minded approach, strong written communication skills, and the ability to resolve issues efficiently while supporting account needs. Responsibilities: • Manage customer inquiries through email and other communication channels, providing timely and attentive support. • Coordinate order entry, updates, and follow-through to help ensure accurate and efficient fulfillment. • Maintain customer accounts by reviewing details, updating information, and addressing service-related needs. • Investigate order concerns and work across teams to resolve issues with clarity and urgency. • Serve as a key point of contact for customers, keeping them informed on order status and next steps. • Partner with internal departments to support smooth execution of customer requests and fulfillment activities.
2026-08-04T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a branch team in Morris Plains, New Jersey in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, handling financial transactions with accuracy, and creating a positive service experience in a fast-moving environment. The role combines day-to-day member support, transaction processing, account assistance, and careful record maintenance while upholding branch policies and service standards. Responsibilities:• Provide attentive front-line support by understanding member questions, clarifying account and service options, and delivering accurate guidance tailored to individual needs.• Address everyday service issues efficiently and escalate more advanced concerns when necessary to ensure timely resolution and a strong customer experience.• Handle cash and check activity with precision, including receiving, verifying, and distributing funds in accordance with established balancing and control procedures.• Complete routine financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders while maintaining accuracy and compliance.• Support account servicing activities by assisting with opening, updating, and closing deposit products and ensuring all required documentation is properly completed.• Maintain organized and accurate records related to transactions, service requests, and account activity, including timely preparation of forms and internal documentation.• Contribute to daily branch operations by balancing assigned work, researching discrepancies, and assisting with opening or closing tasks as needed.• Promote appropriate products and services by identifying customer needs and recommending solutions that align with their financial goals.• Follow security, privacy, and regulatory requirements consistently, and report unusual activity or operational concerns to help maintain a secure branch environment.
2026-07-24T00:00:00Z

Customer Experience Specialist

Lathrop, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers. Responsibilities: • Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy. • Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience. • Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods. • Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance. • Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy. • Partner with internal team members to address concerns, share updates, and help create a consistent support experience. • Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.
2026-07-27T00:00:00Z

Customer Experience Specialist

Middletown, OH
onsite
Temporary to Hire
21 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support clients and internal teams by keeping orders, account activity, and service requests moving efficiently from start to finish. This contract opportunity with potential for a permanent role is based in Ohio and is ideal for someone who excels at communication, organization, and solving customer issues in a fast-paced environment. The person in this role will help create a positive client experience by coordinating across departments, maintaining accurate account information, and ensuring timely follow-up on customer needs. Responsibilities: • Serve as the primary point of contact for assigned customers or territories, responding promptly and ensuring requests are handled within expected timeframes. • Partner with sales team members to stay informed on client needs, order activity, pricing updates, concerns, and overall account status. • Maintain accurate customer records, reports, and account documentation within company databases and related systems. • Review workflows and customer feedback to identify opportunities to improve service, packaging, shipping, billing, or other operational processes. • Document customer communications thoroughly, including questions, concerns, resolutions, and any follow-up actions taken. • Coordinate with production, transportation, and accounting teams to manage returns, credits, replacement orders, and other service-related needs. • Support new business activity by assisting with product inquiries, quote preparation, and customer account setup, including credit application paperwork. • Learn and use company platforms and customer-specific software tools to manage orders, quoting, and service requirements effectively. • Participate in on-call support coverage as needed, including occasional evenings, weekends, and holidays. • Provide additional customer and sales support duties as business needs require.
2026-08-03T00:00:00Z

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
24 - 29 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-07-30T00:00:00Z

Customer Care Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Bilingual Spanish Contact Center SpecialistTurn Your Customer Service Skills Into a Purpose-Driven CareerEvery phone call has the power to change someone's day; and sometimes, their life.We're partnering with a nonprofit organization that serves individuals and families throughout the community. As a Bilingual Spanish Contact Center Specialist, you'll be the first point of contact for people seeking support, resources, and hope. If you thrive in customer service and want your work to have a meaningful impact, this is the opportunity for you.What You'll Be Doing<ul><li>Answer inbound calls from English- and Spanish-speaking individuals seeking assistance.</li><li>Listen with empathy and provide accurate information, guidance, and referrals.</li><li>Build positive relationships with callers while delivering exceptional service.</li><li>Document conversations thoroughly and accurately.</li><li>Work alongside a collaborative team committed to serving the community.</li></ul>
2026-07-27T00:00:00Z

Client Solutions Manager

McKinney, TX
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Client Solutions Manager (Business Development) Overview Robert Half is seeking a driven Client Solutions Manager to focus on new business development and revenue growth across the Dallas market. This role is ideal for a sales professional who thrives on prospecting, opening new doors, winning new clients, and building long-term partnerships. As a consultative seller, you will engage business and technology leaders to identify workforce and project needs while growing a portfolio of strategic accounts. Key Responsibilities New Business Development Prospect, develop, and secure new client relationships within SMB, Mid-Market, and Enterprise organizations. Drive revenue growth through cold outreach, networking, referrals, client meetings, and industry events. Build relationships with executive stakeholders, including CIOs, CTOs, CFOs, IT Directors, and business leaders. Conduct consultative discovery conversations to identify hiring, project, and technology consulting opportunities. Create and execute territory plans to consistently exceed sales and revenue goals. Relationship & Account Growth Convert new client wins into long-term strategic partnerships. Expand existing accounts through cross-selling and consultative solution discussions. Serve as a trusted advisor by providing market insights, workforce trends, and technology staffing solutions. Maintain strong client relationships to uncover additional opportunities and drive ongoing growth. What Success Looks Like Consistently acquires new logos and develops new business opportunities. Builds strong executive-level relationships and earns trusted advisor status. Demonstrates a hunter mentality with a passion for prospecting and business development. Thinks strategically, acts consultatively, and focuses on long-term account growth. Thrives in a competitive, goal-oriented environment and is motivated by performance and results. Qualifications 3-5+ years of B2B sales, business development, account executive, technology sales, or consultative solution sales experience. Proven success generating new business and exceeding revenue targets. Strong prospecting and pipeline development skills. Executive presence with the ability to engage and influence decision-makers. Excellent communication, negotiation, and relationship-building abilities. Self-motivated, competitive, and results-driven with a strong desire to win.
2026-07-28T00:00:00Z