<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
<p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
We are looking for an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In this role, you will lead strategic initiatives that drive client success by combining data-driven insights with advanced media analytics. You will collaborate with cross-functional teams to deliver impactful solutions for a diverse portfolio of clients across multiple media channels.<br><br>Responsibilities:<br>• Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns.<br>• Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders.<br>• Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement.<br>• Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights.<br>• Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies.<br>• Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results.<br>• Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs.<br>• Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives.<br>• Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices.
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p><strong>SENIOR SALES AMANGER - TECHNOLOGY SECTOR</strong></p><p>Are you an accomplished sales leader with a strong track record in firmware, embedded systems, or tech electronics? Our client—an innovator in advanced tech solutions powering everything from consumer electronics to automotive and industrial devices—wants you to drive commercial growth across the US!</p><p><br></p><p><strong>About the Opportunity:</strong></p><p>Join a forward-thinking global company, renowned for developing the embedded technology that supports businesses’ most critical applications and accelerates digital transformation. As Senior Sales Manager (US), you'll spearhead sales strategy, build lasting client relationships, and lead a high-performing team in a rapidly evolving market.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Develop and execute a US sales strategy focused on growth across high-value accounts and emerging verticals</li><li>Lead, motivate, and mentor a dynamic sales team—championing performance, collaboration, and accountability</li><li>Set and manage KPIs to consistently achieve revenue goals</li><li>Build and nurture relationships with enterprise clients, OEMs, and distribution partners</li><li>Champion customer satisfaction by working cross-functionally to resolve issues and deliver best-in-class service</li><li>Expand market presence through direct sales and strategic channel partnerships</li><li>Represent the brand at industry events, trade shows, and key meetings nationwide</li><li>Own the sales pipeline—lead generation, deal closure, forecasting, and reporting</li><li>Track market trends, analyze customer needs, and guide innovation in the go-to-market strategies</li><li>Align with product, marketing, and operations teams in the US and globally</li></ul>
<p>We are seeking a detail-oriented and customer-focused <strong>Client Success Administrator</strong> to join our team in Baltimore. This role is ideal for someone who thrives on building strong client relationships, ensuring smooth onboarding, and supporting account management processes. The position starts as temporary with the opportunity to transition into a permanent role.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for client inquiries, ensuring timely and accurate responses.</li><li>Coordinate onboarding activities and maintain client records in CRM systems.</li><li>Assist with scheduling, reporting, and documentation for client accounts.</li><li>Monitor service delivery and proactively address client needs or issues.</li><li>Collaborate with internal teams to ensure client satisfaction and resolve escalations.</li><li>Prepare and distribute client-facing materials, reports, and updates.</li></ul><p><br></p>
<p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li>Business development: Develop and grow your own client base by marketing our services for full time placement solutions using your proven Technology and/or recruiting background. Market to Technology via telephone, video as well as conduct in-person meetings with Technology and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
<p>We are looking for a success-driven Account Manager to join a well-established capital equipment manufacturer located in Bergen County, New Jersey. This position focuses on managing existing client accounts while gradually pursuing new business opportunities. The role offers a balance of on-site work and travel, providing opportunities to build lasting relationships with clients while collaborating closely with a supportive sales team.</p><p><br></p><p>Responsibilities:</p><p>• Manage and support existing client accounts, ensuring satisfaction and effective use of capital equipment.</p><p>• Develop strong relationships with clients to drive sales growth and enhance account spending.</p><p>• Partner with internal teams, including sales and manufacturing, to meet client needs and deliver tailored solutions.</p><p>• Conduct site evaluations and provide consultations to support capital equipment sales.</p><p>• Represent the company at annual trade shows alongside team members to showcase products and services.</p><p>• Identify and pursue new business opportunities through lead lists and self-generated prospects, contributing to long-term sales growth.</p>
We are looking for a dynamic Director of Product Management to lead the development and execution of innovative product strategies for our B2B SaaS platform. This leadership role requires a strategic thinker with hands-on experience in product lifecycle management and the ability to collaborate across departments to drive impactful solutions. Based in San Antonio, Texas, this position offers an opportunity to shape the future of our offerings while ensuring alignment with company goals and customer needs.<br><br>Responsibilities:<br>• Define and manage product roadmaps in collaboration with executive leadership to align with corporate goals.<br>• Conduct market research and competitive analysis to identify opportunities and address gaps.<br>• Lead cross-functional teams to execute product strategies and deliver high-quality solutions.<br>• Create detailed product specifications, including features, epics, and technical user stories, for development teams.<br>• Drive integration of third-party services and build strategic partner networks.<br>• Utilize data and analytics to inform product decisions and optimize performance.<br>• Develop technical documentation to support stakeholders and ensure clarity in product delivery.<br>• Engage with users to gather insights, address pain points, and refine product designs.<br>• Oversee sprint planning and manage iterative product development cycles.<br>• Collaborate with marketing and customer success teams to articulate feature benefits and execute go-to-market strategies.
Job Details<br>Description<br>Company:<br>We are more than a supply chain solutions provider—we are a trusted partner to some of the world's leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success.<br>With a global network, high-touch service, and a relentless commitment to quality, we are the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that's passionate about making supply chains smarter, and partnerships stronger.<br>Opportunity:<br>Are you ready to make a real impact of people, culture and business success? Join our team as an HR Specialist and become a trusted partner to managers and employees, driving engagement, growth, and operational excellence!<br><br>Responsibilities:<br> Strategic HR Partnership: Collaborate with business leaders to support staffing, training, and performance initiatives. Apply HR processes and tools to help achieve business goals.<br> Employee Relations: Resolve employee concerns, support conflict resolution, and ensure compliance with employment regulations. Be the go-to resource for HR policy questions and exit interviews.<br> Data & Analytics: Prepare reports on turnover, engagement, and retention. Share insights and recommendations to boost employee engagement and productivity.<br> Change Management: Help implement new policies and processes. Gather feedback and support continuous improvement across the organization.<br> Communication & Influence: Build trust by communicating HR policies clearly and listening actively. Foster positive relationships with employees and managers.<br> Coaching & Development: Guide managers on people practices, promote a culture of learning, and help employees access training and career development resources.<br> Talent Management: Coordinate recruiting efforts, deliver New permanent Orientation, and support onboarding and leadership training.<br> Culture & Engagement: Organize engagement and recognition events, promote survey participation, and help deliver culture programs.<br> Benefits Administration: Assist with benefits updateS, claims, and leave tracking. Support open enrollmentiänd provide information on financial benefit plans.<br> Market & Industry Awareness: Stay informed on labor trends and help implement HR initiatives aligned with organizational priorities.<br> Financial Acumen: Track headcount and compensation changes, supporting effective management of peoplerelated costs.<br> Problem Solving: Resolve basic HR issues and escalate complex matters to senior team members. Regulatory & Compliance: Ensure adherence to internal guidelines, quality management, and safety requirements.<br>Your Contributions:<br> Experience:<br>0 3+ years in HR or related field Education:<br> Degree in HR, Business, or related discipline preferred<br> Skills & Behaviors:<br> Strategic thinking & business acumen o Strong communication & relationship-building o Data literacy & analytical mindset o Problem-solving & adaptability o Growth-oriented and collaborative approach
<p>We are seeking an experienced and results-driven <strong>Product Marketing Manager</strong> to lead the creation and execution of brand strategies that fuel growth and deepen customer engagement. In this role, you will shape compelling product messaging, manage marketing assets, and leverage market insights to strengthen competitive positioning. This is a highly collaborative role with opportunities to influence cross-functional initiatives, enhance marketing performance, and drive the brand’s long-term success.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute go-to-market (GTM) strategies for new product launches and feature releases.</li><li>Craft clear, differentiated messaging and positioning that communicates product value and drives market demand.</li><li>Partner with product management to understand the roadmap, gather customer insights, and influence product direction.</li><li>Enable sales teams with effective tools, presentations, and competitive intelligence to support successful selling.</li><li>Collaborate with demand generation, brand, and digital teams to create targeted campaigns that drive awareness and adoption.</li><li>Conduct market research and competitor analysis to identify opportunities and refine strategic direction.</li><li>Analyze product performance, customer engagement, and market feedback to optimize marketing strategies and inform future decisions.</li><li>Serve as a key storyteller—turning data, insights, and customer success stories into compelling narratives across marketing channels.</li></ul><p><br></p>
<p>Account Manager needed for a full-time, hybrid (3/2) position with our agency client in Central CT. Must have 5+ years of proven account management experience within an agency setting. Must have experience working with financial services and/or healthcare clients. Ideal candidate will be strategy-minded and client-facing, and be able to manage the day-to-day needs of agency clients. Target salary is 75-100K depending on experience and qualifications. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Subject matter expert in agency’s core business and niche markets.</li><li>Client advocate (center of tension).</li><li>Client onboarding and project intake.</li><li>Effectively presents, sells and defends agency work to clients.</li><li>Manages overall client profitability and account reviews.</li><li>Monitors client satisfaction.</li><li>Client conflict resolution ($ conversations).</li><li>Monitors overall, strategic deliverable quality.</li><li>Up-sells / cross-sells agency services that meet client’s objectives.</li><li>Proposal writing for existing clients (new clients when necessary).</li><li>Co-creates strategic, client marketing / media / PR / digital / social plans.</li><li>Accurate revenue forecasting for clients.</li><li>Develops strategic recommendations that solve client business objectives.</li><li>Participates in client planning (account planning).</li><li>Deep knowledge of client’s business.</li><li>Deep knowledge of client’s industry.</li><li>Deep knowledge of client’s competitors.</li><li>Ultimately responsible for client program success + overall account health.</li></ul><p><br></p>
<p>PERMANENT POSITION: Customer Service Call Center Manager - Financial Servicing / Origination * ****INTERVIEWS THIS WEEK! </p><p>EXCITING STABLE COMPANY! INTERVIEWS THIS WEEK! </p><p>LOCATION: Hybrid / Des Moines, IA) | $1,000 Referral Bonus</p><p>** Green Card, EAD, US Citizen NO OPT, F1-VISA, NO H1B Visa !!</p><p>Join a stable, growing Midwest people-focused a Call Center Manager handling critical programs. This is a high-impact, Leadership role with long-term career growth, succession planning, and full exposure to business operations. Our team is trusted by state & federal agencies, private institutions alike. If you're seeking more than just a job—if you’re ready to develop into the next generation of leaders—this is your chance!</p><p>Please contact CARRIE DANGER directly for immediate consideration on this Customer Service Call Center Supervisor ** My direct email address is on my LinkedIN Profile. Customer Service Call Center Manager position with one of our clients in Des Moines Iowa up to $100K PLUS BONUS. ________________________________________</p><p>WHY APPLY! </p><p>• Career Growth: Succession planning is in progress—a rare chance to learn from established leaders and grow into future management.</p><p>• Stability</p><p>• Retirement is SO GOOD!: 401(k) plus pension/profit-sharing (up to 9.5% company match)</p><p>• Collaborative Culture: Direct mentorship from experienced directors and supervisors—your input shapes process and strategy.</p><p>• Hybrid Weekly Flexibility</p><p>________________________________________</p><p>Your Impact in this Customer Service Call Center Manager: </p><p>You’ll supervise 12 direct reports in a high-volume call center focused on federal and state servicing, including inbound/outbound calls, customer experience, and default prevention. </p><p>MUST HAVE:</p><p>• A call center leader (inbound/outbound) who brings hands-on supervisory experience—CALL CENTER EXPERIENCE non-negotiable.</p><p>• A problem solver who can manage operational change & complex regulatory processes.</p><p>• Mentoring, performance management, and annual reviews.</p><p>• Leading teams working in loan servicing systems (mainframe, mobile app, online portal).</p><p>• Guiding default prevention efforts (collections, skip tracing, payment assistance).</p><p>• Financial Loan OR Loan Origination experience is preferred 1 </p><p>• Managing KPIs, Metrics & reporting, </p><p>• Compliance (state/federal regulations).</p><p>• Supporting -departmental budgets, vendor contracts, and process improvements.</p><p>• Supervising semi-technical staff</p><p>• Developing training around compliant word attracts, change management and issue resolution</p><p>For immediate and confidential consideration on this Direct Customer Service Call Center Manager opportunity, it is best to contact me directly, CARRIE DANGER, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and e-mail resume CONFIDENTIALLY & directly to me - my email address / contact Information on my LinkedIN profile. Or you can ONE CLICK APPLY on our website Robert Half and apply Specifically to this posting.</p>
<p>Robert Half Management Resources is seeking an experienced Operations Manager to join one of our clients on an interim basis. This on-site role oversees a team of 30, including plumbers, technicians, and an Accounting Manager. The ideal candidate will have proven management experience in the services industry, strong people skills, and the ability to communicate effectively with the team and resolve issues as they arise.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Develop, communicate, and execute the mission and strategic direction, ensuring every employee understands their role's importance and connection to a greater purpose.</p><p>• Lead managers across various levels, guiding them to achieve organizational strategic objectives.</p><p>• Formulate and implement strategic plans, collaborating at all levels to ensure alignment with business goals.</p><p>• Stay informed about market trends, industry developments, and emerging standards.</p><p>• Navigate change management, expand operational offerings, and encourage innovative ideas and methods.</p><p>• Evaluate success using key strategic metrics, assessing performance and implementing improvements.</p><p>• Manage and coach leadership staff, including responsibilities for hiring, termination, scheduling, performance evaluations, and work assignments to optimize resource utilization and customer satisfaction.</p><p>• Collaborate with executive and senior leaders to support timely decision-making and clear communication throughout the organization.</p><p>• Assess workload distribution and manpower utilization to maximize profitability.</p><p>• Ensure compliance with safety standards and established processes and procedures.</p><p>• Oversee financial operations and assume responsibility for organizational financial performance.</p><p>• Address customer escalations and maintain high levels of customer satisfaction.</p><p>• Recommend process improvements to enhance efficiency and effectiveness.</p>
<p>Robert Half is looking for an experienced and dedicated Relationship Manager to join a top-ranked Registered Investment Advisory firm. The ideal candidate will have an exceptional understanding of financial planning, investment strategy, and confidence in conveying client objectives to the team. This role offers an attractive salary of up to $95K annually, plus bonuses and benefits.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Establish and maintain strong, trusting relationships with high net worth and corporate clients.</li><li>Understand, articulate, and work towards client goals and objectives.</li><li>Collaborate with the team to design effective financial and investment options to meet client goals.</li><li>Maintain high levels of confidentiality and sensitivity in managing client information.</li></ul><p><br></p>
<p><strong>Client Solutions Manager – Sales (Administrative & Customer Support Division)</strong></p><p><strong>Location:</strong> El Segundo, CA & Cerritos, CA (Hybrid Onsite)</p><p> <strong>Compensation:</strong> Base Salary + Commission</p><p><strong>About the Role:</strong></p><p>Robert Half’s Administrative & Customer Support (ACS) division in El Segundo is seeking a dynamic and results-driven Client Solutions Manager to join our growing sales team. This role is ideal for a motivated professional who thrives in a fast-paced environment, enjoys building relationships, and is passionate about connecting great talent with leading organizations.</p><p>As a Client Solutions Manager, you’ll act as the key liaison between our clients and recruiting teams—developing new business, growing existing accounts, and partnering closely with recruiters to ensure exceptional service delivery. You’ll work alongside a collaborative team of five and leverage Robert Half’s strong brand reputation to drive success.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Business Development:</strong> Identify, target, and engage new clients within the El Segundo and greater South Bay area who can benefit from Robert Half’s administrative and customer support staffing solutions.</li><li><strong>Account Management:</strong> Build and maintain strong relationships with existing clients, ensuring satisfaction and identifying opportunities for additional placements.</li><li><strong>Collaboration:</strong> Partner with internal recruiters to understand client needs, share insights, and deliver qualified candidates efficiently.</li><li><strong>Sales Strategy:</strong> Develop and execute sales plans, conduct client visits, and create customized staffing solutions.</li><li><strong>Consultative Selling:</strong> Advise clients on market trends, hiring strategies, and talent availability to position Robert Half as a trusted advisor.</li><li><strong>Pipeline Management:</strong> Maintain a robust pipeline of prospects and track activity through CRM systems to meet and exceed sales targets.</li><li><strong>Team Contribution:</strong> Collaborate with the local ACS team of five to share market intelligence, coordinate client efforts, and celebrate wins.</li></ul><p> </p><p><br></p><p><strong>Why Robert Half:</strong></p><ul><li>Industry-leading tools, resources, and technology.</li><li>Collaborative and supportive team culture with mentorship opportunities.</li><li>Recognition programs and growth opportunities within a global leader in professional staffing.</li></ul><p><br></p>
<p>We are looking for an experienced Business Development Manager to drive growth and strengthen client relationships for a Waukesha, Wisconsin area organization. This role involves developing strategies to expand the organization’s reach while delivering exceptional service to existing and prospective clients. The ideal candidate will possess strong sales expertise and a passion for achieving measurable results.</p><p><br></p><p>Responsibilities:</p><p>• Identify new business opportunities and create strategies to increase market presence.</p><p>• Conduct in-depth sales analysis and reporting to track progress and inform decision-making.</p><p>• Engage with potential clients through sales calls to build relationships and assess needs.</p><p>• Develop and deliver compelling sales presentations tailored to client goals and objectives.</p><p>• Maintain regular communication with clients to ensure satisfaction and address concerns.</p><p>• Collaborate with internal teams to align sales activities with broader organizational objectives.</p><p>• Monitor and evaluate sales activity to identify trends and areas for improvement.</p><p>• Stay informed on industry developments to adapt strategies and maintain competitiveness.</p><p>• Represent the organization at networking events and conferences to foster partnerships.</p>
<p>We are looking for an experienced VP of Strategic Marketing and Client Engagement. In this leadership role, you will drive the development of innovative marketing strategies designed to align with client business goals and enhance engagement through data-driven approaches. This position requires a strong blend of strategic vision, analytical expertise, and collaborative leadership to deliver impactful results for healthcare and life sciences clients. Candidates must have experience with both B2B HCP audiences and B2C Physician audiences. This role requires quarterly travel throughout the East Coast. </p><p><br></p><p>Responsibilities:</p><p>• Partner with clients to develop and implement marketing strategies that align with their business objectives and deliver measurable outcomes.</p><p>• Oversee cross-functional collaboration across marketing, analytics, and product teams to optimize media strategies, improve audience targeting, and enhance engagement.</p><p>• Utilize data insights to curate audience segmentation and design campaigns tailored to specific client needs.</p><p>• Play a key role in business development efforts, including campaign performance analysis and strategies for revenue growth.</p><p>• Create and execute plans aimed at improving client satisfaction, retention rates, and overall revenue.</p><p>• Collaborate with analytics teams to ensure data-driven recommendations support omnichannel marketing initiatives.</p><p>• Lead strategic planning efforts in close coordination with data science and engineering teams to deliver insight-focused solutions.</p><p>• Mentor and manage account management, analytics, and strategy teams to drive operational excellence and foster growth.</p><p>• Develop comprehensive strategic roadmaps that guide client projects and enhance marketing program effectiveness.</p><p>• Support the alignment of marketing strategies with organizational growth objectives and industry trends</p>
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
<p>Robert Half is seeking a Legal Client Solutions Manager focused on Business Development to join our award-winning Legal Recruiting team in Los Angeles!</p><p><br></p><p>For over 75 years we have provided candidates with gainful employment opportunities and companies the contract, consulting and direct-hire talent they need to grow their business. Our business is stable, the future is bright, and we’re excited you’re considering a career with us!</p><p><br></p><p>How you will contribute as our Legal Client Solutions Manager:</p><ul><li>Use proven legal and/or recruiting background to develop and grow a client base by marketing our suite of services for contract, project based, and consulting legal talent.</li><li>Represent our clients as an external ambassador – promoting their company, culture, and active recruitments (i.e., “sell their story”).</li><li>Actively market recruited talent with in-demand skillsets to existing and prospective clientele.</li><li>Conduct virtual and in-person meetings with key hiring managers to senior-level executives, for the purpose of understanding our clients’ hiring needs and positioning them to attract and retain top talent.</li><li>Leverage networking groups, alumni associations, social media, and technology tools to identify active/passive job seekers and prospective clients.</li><li>Provide the highest quality customer service to both clients and candidates.</li></ul><p><br></p><p>You should apply if:</p><ul><li>You have previous experience working in the legal industry, a staffing agency or a sales’ position with competitive KPI's.</li><li>Competitive and motivated by earning unlimited commission.</li><li>Are driven and work well self-directed.</li><li>Bachelor’s degree.</li><li>Able to come on-site three days a week in Westwood</li></ul><p><br></p><p>What awaits you:</p><ul><li>Hybrid remote work options</li><li>Attractive compensation and lucrative bonus potential</li><li>Potential in-country and worldwide career mobility</li><li>Individual and team rewards and recognition (global recognition opportunities)</li><li>Investment in AI and other technology to enable your success</li><li>Modern benefits, including parent-resources and voluntary benefits like pet insurance for pet-parents</li></ul><p><br></p><p>We want to fuel your career as a Client Solutions Manager. It’s an incredible time to consider a career in legal staffing! Apply today!</p><p><br></p><p>To apply directly, send resume to Stephanie(dot)Elliott(at)RobertHalf(dot)(com) Or call for Stephanie Elliott at 424-270-1740.</p>
<p><strong>Account Manager – Gypsum Liner Paper & Specialty Paper Products</strong></p><p><strong>Overview:</strong></p><p><strong> We are seeking a driven and customer-focused Account Manager</strong> to oversee and grow key accounts within our Gypsum Liner Paper division, supporting products used in wallboard manufacturing, shopping bags, and other industrial and consumer applications. This role is responsible for maintaining strong customer relationships, managing account performance, and identifying new business opportunities within a highly technical, fast-paced manufacturing environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for existing customers within the gypsum liner, shopping bag, and specialty paper product lines.</li><li>Build and maintain strong, long-term customer relationships focused on service, quality, and technical expertise.</li><li>Manage the full sales cycle including quoting, forecasting, pricing updates, contract renewals, and order coordination.</li><li>Collaborate closely with production, logistics, and customer service teams to ensure seamless delivery and resolve any issues related to quality, supply, or scheduling.</li><li>Monitor market trends, raw material changes, and competitive activity to support strategic pricing and positioning.</li><li>Develop growth plans for each account, including upselling, cross-selling, and identifying new product opportunities.</li><li>Track and report key account metrics, sales performance, and customer feedback.</li><li>Support new product trials and customer onboarding, working with technical and manufacturing teams to ensure successful implementation.</li><li>Attend industry meetings, site visits, and customer audits as needed.</li><li><br></li></ul>
<p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p><p><br></p><p><strong>Client Service Associate – Boutique Wealth Management Firm</strong></p><p><strong>Location:</strong> Hybrid (San Francisco, 2 days/week) or Fully Remote</p><p><br></p><p><strong>About the Opportunity</strong></p><p>Join a highly specialized wealth management firm that serves an exclusive clientele of senior executives, partners in consulting and law, and other accomplished professionals. Our approach is boutique and deeply personalized, focusing on comprehensive financial planning and long-term wealth strategies. This is an opportunity to work in a dynamic, forward-thinking environment that values precision, client care, and innovation.</p><p><br></p><p><strong>Why This Role Matters</strong></p><p>As a <strong>Client Service Associate</strong>, you’ll be the backbone of client relationships—providing exceptional service, managing critical administrative processes, and ensuring seamless coordination between clients, advisors, and custodians. Your work will directly impact the client experience and the success of our advisory team.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the first point of contact for client inquiries and requests</li><li>Prepare and process documentation for new and existing accounts</li><li>Coordinate with custodians and vendors to ensure smooth transactions</li><li>Manage calendars, schedule meetings, and support advisor travel logistics</li><li>Prioritize multiple tasks in a fast-paced environment</li><li>(If licensed) Assist with trading and portfolio rebalancing</li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary with annual profit sharing and 401(k) match</li><li>Comprehensive medical and dental benefits</li><li>Flexible overtime pay options</li><li>Generous vacation and sick time</li><li>Paid NYSE holidays</li><li>A collaborative, tech-savvy culture that values growth and innovation</li></ul>
<p>Robert Half Technology is looking for Program Manager (EAM) to support a client based in Portland, Oregon. This is a contract position, with potential to hire or extension. This position is 2-days minimum onsite in Portland, Oregon! </p><p><br></p><ul><li>Lead large, complex strategic projects or programs, assuming accountability for delivering results</li><li>Manage project/program team, including other project managers, internal and external resources</li><li>Develop project plans, budgets, scope, timelines, outcomes, and deliverables using internal PMO tools and templates</li><li>Identify, manage, and resolve inter-project/program dependencies, working with other PMs and internal stakeholders</li><li>Conduct analyses to estimate and track project costs and budgets</li><li>Create and maintain project/program operating model, including working with key stakeholders and steering committees</li><li>Define resource requirements and negotiate availability with resource managers</li><li>Manage vendor relationships to align vendor schedules, costs, and deliverables with the overall project plan</li><li>Establish, maintain, and update project risk log. Resolve project issues and escalate as appropriate</li><li>Manage project change control and follow existing policies. </li><li>Ensure project-related documentation is accurate and complete</li></ul>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
