<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
We are looking for a dynamic Director of Customer Success to lead and enhance our customer engagement strategies in South Jordan, Utah. This role will focus on driving client retention, satisfaction, and advocacy while collaborating across departments to ensure a seamless customer journey. The ideal candidate will play a pivotal role in shaping our Customer Success structure and contributing to the company’s growth initiatives.<br><br>Responsibilities:<br>• Develop and execute strategies to achieve high customer retention rates, aiming for 95%+ Gross Retention and 110%+ Net Retention.<br>• Manage a portfolio of key accounts to ensure satisfaction, retention, and growth opportunities.<br>• Foster collaboration between Sales, Onboarding, and Customer Service teams to deliver a cohesive customer experience.<br>• Drive product adoption and engagement, targeting 75%+ feature utilization and 80%+ monthly active usage.<br>• Build a customer advocacy program, encouraging referrals and generating a significant portion of new business from client recommendations.<br>• Establish clear processes and frameworks for a dedicated Customer Success team, including key performance indicators and defined roles.<br>• Implement tools and systems to monitor customer health, gather feedback, and proactively address risks.<br>• Provide regular reporting on Customer Success metrics to inform leadership decisions and refine strategies.
<p>Our client is seeking a proactive and detail-oriented Customer Success Specialist to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.</p><p><br></p><p>Key Responsibilities:</p><p>• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.</p><p>• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.</p><p>• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.</p><p>• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.</p><p>• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p><br></p><p><br></p>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p><strong>HEAD OF CUSTOMER SERVICE - International Company Located in Duluth</strong></p><p>We’re looking for a <strong>Head of Customer Service </strong>for one of our clients located in Duluth. The Head of Customer Service will be responsible for overseeing the entire customer journey—from initial onboarding through renewal and expansion. This strategic role is critical to driving engagement, retention, and growth across their customer base. As part of the senior leadership team, you’ll build and execute a world-class customer experience strategy that sets us apart in the industry. You’ll oversee customer success operations, champion cross-functional collaboration, and ensure that every client touchpoint is seamless, supportive, and value-driven.</p><p><br></p><p><strong>What You’ll Be Doing: </strong></p><ul><li>Design and implement a customer success vision aligned with business growth goals</li><li>Own key metrics like churn, CLTV, and net revenue retention</li><li>Champion a customer-first mindset across all departments</li><li>Lead and scale a high-performing team (Account Managers, Client Engagement, Onboarding & Support)</li><li>Provide coaching, resources, and direction to drive performance and career growth</li><li>Manage the post-sale customer journey to ensure satisfaction, loyalty, and long-term success</li><li>Identify and proactively solve issues to reduce churn and increase advocacy</li><li>Collaborate closely with Sales, Marketing, Product, and Operations to align strategies and deliver seamless customer experiences</li><li>Deliver customer insights that influence product innovation and go-to-market plans</li><li>Lead customer expansion through upselling, cross-selling, and value realization</li><li>Continuously improve processes around onboarding, renewals, and customer lifecycle</li><li>Leverage customer success platforms and CRM tools to track health scores, engagement, and retention</li><li>Report on trends, risks, and performance to executive leadership</li></ul><p><br></p>
We are looking for an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In this role, you will lead strategic initiatives that drive client success by combining data-driven insights with advanced media analytics. You will collaborate with cross-functional teams to deliver impactful solutions for a diverse portfolio of clients across multiple media channels.<br><br>Responsibilities:<br>• Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns.<br>• Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders.<br>• Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement.<br>• Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights.<br>• Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies.<br>• Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results.<br>• Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs.<br>• Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives.<br>• Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices.
<p>Robert Half is seeking a Sr. Service Delivery Manager.</p><p>Remote, may require quarterly travel to key client sites predominately in the Southwest. </p><p><br></p><p>The Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services for a portfolio of clients. The Service Delivery Manager is responsible for overseeing the delivery of managed services to clients, ensuring that all service level agreements (SLAs) are met and that customer satisfaction is maximized. The SDM will coordinate cross-functional teams, manage technical escalations, and drive continuous improvement in service delivery processes. This is a client-facing role requiring both strong technical and operational acumen as well as excellent interpersonal skills.</p><p>________________________________________</p><p>Key Responsibilities:</p><p>• Serve as the primary point of contact for assigned clients regarding service performance, escalations, and ongoing delivery.</p><p>• Coordinate internal teams (helpdesk, NOC, engineering) to ensure smooth resolution of incidents and implementation of service changes.</p><p>• Monitor and report on SLAs, KPIs, and service metrics, using tools like ServiceNow, LogicMonitor, Splunk or similar platforms.</p><p>• Own the process for ensuring incidents are resolved and coordinating resources to deliver timely solutions.</p><p>• Deliver post-incident reviews/root causes, and drive continuous improvement.</p><p>• Maintain documentation, process runbooks, and service delivery playbooks</p><p>• Partner with Client Success Manager (CSM) to conduct regular client service reviews, including performance reporting, roadmaps, and opportunity identification.</p><p>• Work with Client Success Managers and technical leads to align IT solutions with evolving client needs.</p><p>Other duties as needed</p><p><br></p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
We are looking for a dedicated Account Manager to join our team in Springfield, Vermont. This long-term contract position offers an exciting opportunity to engage with customers, promote our products and services, and build lasting relationships. If you're passionate about sales and account management, this role provides a dynamic environment to grow your skills and contribute to our success.<br><br>Responsibilities:<br>• Promote and sell company products and services to both new and existing customers using techniques such as up-selling, cross-selling, and offering promotional bundles.<br>• Maintain a thorough understanding of the company's product offerings, pricing, technical capabilities, and service territories to effectively address customer needs.<br>• Process customer payments, investigate billing issues, and apply credits or adjustments in compliance with company policies.<br>• Establish payment arrangements and security deposits for delinquent accounts, while adhering to credit policy guidelines.<br>• Handle clerical tasks such as data entry, filing, and record maintenance, ensuring accurate carrier information and correspondence.<br>• Assist with batch payment processing, recurring credit card payments, and the disconnection process for non-payment.<br>• Follow industry regulations and company procedures when accessing customer accounts, ensuring compliance and security.<br>• Collaborate with other departments to resolve customer issues and escalate complex cases to supervisors as needed.<br>• Perform additional duties as assigned by management to support overall operations.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
<p>Our client in Warrendale, PA is looking for a Customer Service/Inside Sales Representative to join their growing team. In this role, you will be responsible for building and maintaining customer relationships while driving sales growth through proactive customer engagement and expert product knowledge. It is fully onsite and a contract to hire, depending on experience, pay ranges from $22-$24. Hours are Monday through Thursday, 8:30 AM to 5:00 PM & Friday 7:30 AM to 4:00 PM. Background check and clearances required.</p><p><br></p><p>Key Responsibilities</p><p>* Handle incoming customer inquiries via phone and email, providing detailed product information, quotes, and order processing while maintaining our high standard of customer service excellence</p><p>* Develop and maintain strong relationships with existing customers while identifying new sales opportunities within assigned accounts</p><p>* Work closely with customers and our outside sale team to understand their safety equipment needs and recommend appropriate solutions from our product line</p><p>* Process orders accurately and efficiently while monitoring order status through delivery</p><p>* Collaborate with our warehouse team to ensure timely order fulfillment and resolve any shipping or delivery issues</p><p>* Partner with outside sales representatives to support customer needs, coordinate site visits, and ensure seamless customer service between field and inside sales teams</p><p>* Support outside sales team by providing product information, pricing updates, and inventory availability</p><p>* Maintain detailed customer records and update account information in our CRM system</p><p>* Stay current on industry safety regulations, product specifications, and new safety equipment innovations</p><p>* Assist in inventory management and product restocking recommendations</p><p><br></p><p><br></p>
<p>Robert Half Marketing and Creative has a b2b client looking for a skilled Content Manager to join our team in Centennial, Colorado. This role focuses on creating, managing, and optimizing content strategies that align with business goals and resonate with our dental industry audience. As part of a collaborative and innovative team, you will play a key role in shaping the brand’s voice and ensuring content is impactful across multiple platforms.</p><p><br></p><p>Responsibilities:</p><p>• Develop and oversee a content calendar that supports campaign timelines and business priorities.</p><p>• Perform regular content audits to identify gaps and opportunities for enhancing the customer journey.</p><p>• Collaborate with cross-functional teams, including sales, customer success, and product, to craft compelling messaging and storytelling.</p><p>• Create targeted content tailored to dental personas and buyer stages, ensuring alignment with channel-specific requirements.</p><p>• Maintain brand consistency by refining tone, voice, and positioning across all marketing assets.</p><p>• Utilize generative AI tools to ideate, draft, and repurpose content while preserving authenticity.</p><p>• Coordinate with design teams to ensure content visually aligns with messaging objectives.</p><p>• Optimize all published content for discoverability and performance, using industry best practices.</p><p>• Manage and enhance the internal content library to ensure teams have easy access to up-to-date resources.</p><p>• Incorporate feedback from sales and product teams to continuously improve content effectiveness.</p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our healthcare-focused team in San Francisco, California. In this long-term contract role, you will play a vital part in managing billing operations and ensuring the accuracy of accounts receivable processes. This position offers an excellent opportunity to contribute to a fast-paced environment dedicated to delivering quality services.<br><br>Responsibilities:<br>• Generate and distribute customer invoices in accordance with established contractual agreements.<br>• Collaborate with the Revenue Accounting team to maintain accurate billing records and accruals.<br>• Monitor aged accounts receivable balances and conduct timely follow-ups with customers.<br>• Address inquiries from both customers and internal teams to resolve billing-related issues.<br>• Analyze collections data and develop metrics to track performance effectively.<br>• Handle physical checks, including receiving, reconciling, and depositing them.<br>• Coordinate with Customer Success Managers to manage invoicing adjustments and true-ups.<br>• Reconcile general ledger accounts, investigating discrepancies to ensure accuracy.<br>• Prepare journal entries and contribute to month-end closing activities.<br>• Support audit processes by preparing documentation and assisting with pre-audit tasks.
<p>A fully integrated digital marketing and branding agency is seeking a Social Media Manager to join their team. They are a team of strategists, creatives, and media professionals who thrive on crafting exceptional brands, campaigns, and experiences. Through creative problem-solving and dynamic storytelling, we aim to inspire real connections and deliver measurable results for our diverse client portfolio—all while fostering a fun and collaborative work environment.</p><p><br></p><p><strong>About the Role:</strong></p><p>In this key leadership role, you will focus on developing and executing comprehensive social media strategies for our diverse client base, especially within the real estate industry. Reporting to the Director of Client Success and Senior Vice President of Strategy, you’ll also lead our talented social media team, managing content creation initiatives and driving meaningful engagement across a range of platforms. Our client seeks a creative thinker with a strategic mindset who is passionate about social media innovation and thrives in a fast-paced environment.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Strategic Leadership:</strong> Lead the development and implementation of social media strategies, ensuring alignment with client goals and overarching marketing objectives.</li><li><strong>Content Creation Oversight:</strong> Oversee and guide the creation of editorial content calendars and organic social media initiatives that embody unique client brands.</li><li><strong>Client Success:</strong> Act as a senior community manager for key client accounts, ensuring optimal performance and engagement across platforms like Facebook, Instagram, TikTok, LinkedIn, YouTube, and Pinterest.</li><li><strong>Performance Optimization:</strong> Analyze data and metrics to refine strategies, optimize campaigns, and integrate fresh ideas.</li><li><strong>Competitive Analysis:</strong> Conduct competitive research and industry exploration to identify emerging trends and propose innovative social media tactics.</li><li><strong>Collaboration:</strong> Work closely with internal teams, including creative, copy, video/animation, and digital media groups, to produce engaging and impactful content.</li><li><strong>Team Leadership:</strong> Mentor and collaborate with junior team members, including the Social Media Coordinator, to foster professional development and a results-driven team environment.</li></ul><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
<p>We are seeking a skilled and experienced Email Marketing, CRM, or Marketing Automation Consultant to collaborate with our diverse pool of clients across industries. As a consultant, you will bring your expertise in designing and implementing strategic email marketing campaigns, setting up and optimizing Customer Relationship Management (CRM) platforms, and developing automated marketing workflows that drive engagement and conversions. This role is perfect for detail-oriented professionals passionate about leveraging technology to enhance marketing performance and client success.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Email Marketing:</li><li>Advise clients on best practices for email campaign development, list segmentation, A/B testing, and deliverability optimization.</li><li>Create and execute email strategies aligned with client goals, ensuring effective messaging and alignment with brand guidelines.</li><li>Monitor campaign performance metrics (open rates, click-through rates, conversions) and provide actionable recommendations for improvement.</li><li>Customer Relationship Management (CRM):</li><li>Guide clients in selecting, implementing, and optimizing CRM platforms to manage and nurture customer relationships effectively.</li><li>Develop custom workflows, dashboards, and analytics to maximize CRM usage.</li><li>Train client teams on CRM functionality and provide ongoing support as needed.</li><li>Marketing Automation:</li><li>Architect and implement automated workflows to streamline lead nurturing, onboarding, upselling, and other key marketing processes.</li><li>Develop data-driven strategies that integrate automation with platforms like HubSpot, Marketo, Salesforce Marketing Cloud, or other leading software tools.</li><li>Troubleshoot automation challenges and optimize performance through testing and iteration.</li></ul><p><br></p>
<p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li>Business development: Develop and grow your own client base by marketing our services for full time placement solutions using your proven Technology and/or recruiting background. Market to Technology via telephone, video as well as conduct in-person meetings with Technology and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
<p>We are seeking a highly motivated and detail-oriented Client Account Manager to join our dynamic team in Camp Hill, PA. The ideal candidate will have exceptional customer service skills and proven experience in data entry and account management. This role requires proficiency in Microsoft PowerPoint, Excel, and Word, as well as the ability to thrive in a fast-paced, team-oriented environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Deliver outstanding customer service by addressing client inquiries, resolving issues, and ensuring a positive customer experience, contributing to client retention and recurring revenue streams.</li><li>Accurately input, maintain, and manage data records in company systems, ensuring compliance with financial regulations and appropriate tracking of client account transactions and payment histories.</li><li>Assist with account management duties, including monitoring client needs, identifying revenue opportunities, maintaining account details, and collaborating with team members to support contract renewals and upsell initiatives. </li><li>Prepare financial presentations and reports using PowerPoint, Excel, and Word to support budgeting efforts, sales initiatives, and client deliverables. </li><li>Support the sales team with administrative tasks related to financial goals, tracking KPIs such as monthly revenue targets and quarterly growth margins to ensure smooth operations across multiple projects. </li><li>Analyze data, including revenue patterns and client account profitability, and provide actionable insights that improve customer experiences while identifying opportunities for cost savings and growth optimizations. </li></ul><p><br></p>
We are looking for a dedicated Account Manager to join our team in Grand Prairie, Texas, on a Contract-to-Permanent basis. In this role, you will act as a key liaison between clients and internal teams, ensuring exceptional service delivery and fostering long-term relationships. Your ability to manage accounts, coordinate inventory, and support client invoicing will play a vital role in driving customer satisfaction and operational success.<br><br>Responsibilities:<br>• Handle daily communication with assigned client accounts, ensuring prompt issue resolution and maintaining high levels of satisfaction.<br>• Collaborate with internal teams to coordinate service delivery and address client concerns effectively.<br>• Monitor account activities to identify recurring needs, service gaps, and areas for process improvement.<br>• Maintain detailed and accurate records of client interactions and account status updates within company systems.<br>• Track and report on account performance metrics, including response times, service quality, and fulfillment status.<br>• Identify upselling and cross-selling opportunities to enhance client relationships and support organizational growth.<br>• Manage a portfolio of client accounts, meeting revenue targets and delivering exceptional service.<br>• Oversee client onboarding processes to ensure seamless integration and positive initial experiences.<br>• Escalate critical issues to appropriate leadership when necessary to mitigate risks to client satisfaction or retention.<br>• Develop and refine account management procedures to improve service consistency and operational efficiency.
<p>We are looking for a skilled Key Account Manager to oversee mission-critical customer projects and foster lasting partnerships. In this role, you will serve as a strategic collaborator, ensuring seamless project execution and delivering exceptional value to our clients. Your efforts will directly contribute to the success of key accounts and the overall growth of our organization.</p><p><br></p><p>Responsibilities:</p><p>• Plan, coordinate, and manage key customer projects from initiation to completion, ensuring timely delivery and alignment with objectives.</p><p>• Identify and address potential risks to maintain project momentum and avoid disruptions.</p><p>• Develop strong relationships with clients by providing innovative solutions and proactive communication.</p><p>• Translate client needs into actionable strategies, ensuring clarity and alignment with business goals.</p><p>• Collaborate effectively with cross-functional teams to ensure internal alignment and project success.</p><p>• Advocate for the customer’s perspective in internal discussions, ensuring their needs are prioritized.</p><p>• Monitor and enhance user engagement with customer tools and platforms.</p><p>• Drive continuous improvement initiatives by incorporating customer feedback and fostering innovation.</p><p>• Ensure all interactions reflect the company’s values and commitment to excellence.</p>
We are looking for a motivated Account Manager to join our team in Mason, Ohio. This Contract to Permanent position offers an excellent opportunity to build lasting relationships with clients while driving success across various initiatives. If you thrive in a dynamic environment and enjoy working collaboratively, we encourage you to apply.<br><br>Responsibilities:<br>• Maintain strong relationships with existing members, ensuring their needs are met and expectations exceeded.<br>• Proactively engage with clients to address inbound inquiries and provide tailored solutions.<br>• Assist in planning and coordinating events to support organizational goals and member engagement.<br>• Leverage social media platforms to enhance communication and promote company initiatives.<br>• Identify opportunities to expand client relationships and drive B2B growth.<br>• Collaborate with internal teams to ensure seamless account management.<br>• Monitor client satisfaction and develop strategies for continuous improvement.<br>• Deliver consistent updates and reports to stakeholders regarding account progress.<br>• Build trust and credibility with clients through consistent communication and meticulous expertise.
We are looking for an experienced Program Manager with a strong background in aerospace and systems engineering to lead complex projects in the high-tech engineering sector. This role requires a proactive leader who can manage cross-functional teams, ensure program success, and maintain alignment with both technical and business objectives. The ideal candidate will possess excellent communication skills and a proven ability to deliver results in a client-facing environment.<br><br>Responsibilities:<br>• Lead and manage cross-functional teams to deliver aerospace and defense programs on schedule, within scope, and within budget.<br>• Develop comprehensive technical and programmatic plans based on customer requirements.<br>• Oversee systems engineering processes, including requirements development, system architecture, verification, validation, and risk management.<br>• Coordinate the integration of aerospace systems, including mechanical, electrical, software, and avionics components.<br>• Create and maintain program schedules, budgets, resource plans, and progress reports.<br>• Collaborate with engineering, manufacturing, quality assurance, and supply chain teams to achieve program objectives.<br>• Conduct internal and external program reviews, facilitating technical discussions with stakeholders.<br>• Support business development initiatives by preparing proposals, delivering technical presentations, and negotiating contracts.<br>• Identify and mitigate risks associated with technical and programmatic challenges.<br>• Ensure compliance with all relevant standards and regulations throughout program execution.
We are looking for an experienced Senior Accountant to join our team in Williamsville, New York. This role is ideal for a detail-oriented individual with strong analytical skills who thrives in managing financial transactions and ensuring compliance with accounting standards. You will play a key role in overseeing reconciliations, journal entries, and expense management while supporting the month-end close process.<br><br>Responsibilities:<br>• Review corporate credit card transactions to ensure accuracy, proper documentation, and compliance with internal policies.<br>• Assist in recording daily cash transactions by matching them with bank feeds and maintaining accurate records.<br>• Reconcile cash inflows and outflows between subsidiary ledgers, payment gateways, and accounting systems, and record daily cash journal entries in the general ledger.<br>• Perform daily reconciliations of operating and merchant settlement bank accounts, promptly addressing and resolving discrepancies.<br>• Manage fund transfers related to merchant bank accounts in coordination with operations and customer success teams.<br>• Monitor, reconcile, and follow up on merchant returns and refunds, ensuring accurate documentation and recording in the accounting system.<br>• Prepare journal entries and reconciliation worksheets to support the month-end close process.<br>• Collaborate with other departments to ensure smooth financial operations and adherence to accounting standards.
<p>Robert Half is looking for an experienced and dedicated Relationship Manager to join a top-ranked Registered Investment Advisory firm. The ideal candidate will have an exceptional understanding of financial planning, investment strategy, and confidence in conveying client objectives to the team. This role offers an attractive salary of up to $95K annually, plus bonuses and benefits.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Establish and maintain strong, trusting relationships with high net worth and corporate clients.</li><li>Understand, articulate, and work towards client goals and objectives.</li><li>Collaborate with the team to design effective financial and investment options to meet client goals.</li><li>Maintain high levels of confidentiality and sensitivity in managing client information.</li></ul><p><br></p>
<p><strong>Prior Roles</strong></p><ul><li>Previously held a role responsible for design and implementation of IT systems crossing multiple operational contexts (e.g. infrastructure, applications; applications, network; cloud, on premises)</li><li>Prior experience as a Solutions Architect, Solutions Engineer, or in a “hands-on” systems design role in a pre-sales or “Customer Success” role strongly preferred</li><li>Prior experience working on behalf of clients in a Managed Services or consulting role strongly preferred</li></ul><p><strong>Technical Experience and Knowledge</strong></p><ul><li>Recent hands-on design, deployment, and/or administration experience in Windows Server and Linux systems administration</li><li>Working familiarity with Unix variants and Mac OS; prior administration experience a plus</li><li>Working familiarity with Microsoft Azure and other IaaS providers preferred</li><li>Strong enterprise networking design, deployment, and/or administration experience</li><li>Working familiarity with enterprise-class vendors and product lines strongly preferred (e.g. Cisco, Cisco Meraki, HPE/Aruba, Juniper, Extreme, Brocade)</li><li>Working familiarity with enterprise-class network security appliance vendors and product lines strongly preferred (e.g. Cisco, Cisco Meraki, Palo Alto, Fortinet)</li><li>Working familiarity with SMB/”prosumer” vendors and product lines a plus (e.g. Ubiquiti/UBNT, SonicWall, Mikrotik) a plus</li><li>Working familiarity with load balancers, VPN appliances/concentrators a plus</li><li>In depth understanding of current enterprise design patterns and norms for basic networking capabilities/concepts (e.g. TCP/IP, DNS, DHCP, VLAN segmentation, routing and switching, wireless)</li><li>Strong familiarity with SMB and entry-level on premises computing infrastructure technologies</li><li>Working familiarity with multiple server hardware vendors and associated management tools/platforms (e.g. Dell, HPE, Cisco, SuperMicro) strongly preferred</li><li>Working familiarity with hypervisor platforms (e.g. VMware vSphere/ESXi, Microsoft Hyper-V, Nutanix AHV, or others) strongly preferred</li><li>Strong familiarity with enterprise storage</li><li>Working familiarity with DAS, SAN, and NAS/filer solutions</li><li>Working understanding of contemporary network storage protocols and interconnect methods (e.g. iSCSI, CIFS, FibreChannel, NFS)</li><li>Strong familiarity with basic on premises infrastructure management best practices</li><li>Rack management</li><li>Power and cooling demand management</li><li>Physical security</li><li>Strong familiarity with scripting for administrative, auditing, and other operational purposes</li><li>Prior experience writing PowerShell, Python, BASH/other Linux shell scripts strongly preferred </li><li>Prior experience with typical infrastructure and server/endpoint management toolsets</li><li>Performance and capacity management tools</li><li>Endpoint management / RMM platforms</li><li>Patch and vulnerability management tools</li><li>Prior experience with capacity planning, VM/server “right-sizing”, performance analysis</li><li>Prior experience and ownership designing server, network, application solutions through deployment phase</li><li>Prior experience administrating Office 365 services</li><li>Prior experience administrating Microsoft Exchange, Google G Suite/Workspace is a plus</li></ul>
