<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
We are looking for an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In this role, you will lead strategic initiatives that drive client success by combining data-driven insights with advanced media analytics. You will collaborate with cross-functional teams to deliver impactful solutions for a diverse portfolio of clients across multiple media channels.<br><br>Responsibilities:<br>• Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns.<br>• Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders.<br>• Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement.<br>• Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights.<br>• Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies.<br>• Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results.<br>• Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs.<br>• Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives.<br>• Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices.
We are looking for a dedicated and driven Customer Success Specialist to join our team in Saint Paul, Minnesota. As part of this contract position, you will play a vital role in supporting clients to achieve their career goals and maintain meaningful employment through personalized and effective strategies. This role requires a proactive individual who excels at building relationships, providing guidance, and fostering success.<br><br>Responsibilities:<br>• Assist clients in finding and retaining employment that aligns with their interests and skills using the Individual Placement and Support model.<br>• Utilize community and employer resources to connect clients with job opportunities and additional support.<br>• Collaborate with multidisciplinary teams to ensure that clients receive tailored services and support.<br>• Promote employment services and clients to prospective employers through in-person visits and relationship-building efforts.<br>• Develop and maintain strong partnerships with employers to understand hiring practices and preferences.<br>• Provide guidance to clients on job-seeking techniques, workplace performance, and essential life skills such as time management and financial literacy.<br>• Uphold client confidentiality and privacy in accordance with organizational policies and procedures.<br>• Educate and support clients in developing strategies to overcome barriers to employment.<br>• Actively contribute to fostering an inclusive and culturally competent environment within the organization.
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.</p><p>• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.</p><p>• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.</p><p>• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.</p><p>• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.</p><p>• Foster strong community engagement by maintaining consistent and friendly communication.</p><p>• Develop strategies to enhance the brand's online presence and customer satisfaction.</p><p>• Collaborate with internal teams to align social media efforts with overall marketing goals.</p><p>• Track and analyze social media performance metrics to optimize engagement strategies.</p>
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
<p><strong>Job Title:</strong> Director, Customer Experience & Operations **Permanent, full time**</p><p><strong>Location</strong>: Must be able to commute to Amherst, MA 1x a week!</p><p><strong>Compensation</strong>: up to $100,000, DOE</p><p><strong>Benefits</strong>: strong package with extensive PTO!</p><p><br></p><p><strong>Overview:</strong></p><p> We’re looking for a strategic and customer-focused Director to lead initiatives that enhance the end-to-end customer experience. This role drives operational excellence, translates customer insights into action, and collaborates across teams to deliver high-quality, scalable service solutions. Ideal candidates bring strong leadership, process improvement expertise, and a passion for creating seamless customer journeys.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead customer experience initiatives using data and insights to inform strategy and improve service delivery.</li><li>Drive cross-functional collaboration to ensure consistent, high-quality customer interactions across all channels.</li><li>Optimize operations through cost-effective solutions and process improvements.</li><li>Support workflows in partnership with program and IT teams.</li><li>Maintain and enhance SOPs to ensure operational consistency and compliance.</li><li>Coach and develop a high-performing team; align team goals with customer success metrics.</li><li>Contribute to customer success programs that promote retention and engagement.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Operations, or related field.</li><li>5+ years in customer experience or operations, including 3+ years in a leadership role.</li><li>Experience with Lean, Six Sigma, or similar process improvement frameworks.</li><li>Strong project management and data analysis skills; familiarity with CRM and service platforms.</li></ul><p><br></p>
<p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li>Business development: Develop and grow your own client base by marketing our services for full time placement solutions using your proven Technology and/or recruiting background. Market to Technology via telephone, video as well as conduct in-person meetings with Technology and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
We are looking for a dynamic Director of Product Management to lead the development and execution of innovative product strategies for our B2B SaaS platform. This leadership role requires a strategic thinker with hands-on experience in product lifecycle management and the ability to collaborate across departments to drive impactful solutions. Based in San Antonio, Texas, this position offers an opportunity to shape the future of our offerings while ensuring alignment with company goals and customer needs.<br><br>Responsibilities:<br>• Define and manage product roadmaps in collaboration with executive leadership to align with corporate goals.<br>• Conduct market research and competitive analysis to identify opportunities and address gaps.<br>• Lead cross-functional teams to execute product strategies and deliver high-quality solutions.<br>• Create detailed product specifications, including features, epics, and technical user stories, for development teams.<br>• Drive integration of third-party services and build strategic partner networks.<br>• Utilize data and analytics to inform product decisions and optimize performance.<br>• Develop technical documentation to support stakeholders and ensure clarity in product delivery.<br>• Engage with users to gather insights, address pain points, and refine product designs.<br>• Oversee sprint planning and manage iterative product development cycles.<br>• Collaborate with marketing and customer success teams to articulate feature benefits and execute go-to-market strategies.
<p>We are looking for a success-driven Account Manager to join a well-established capital equipment manufacturer located in Bergen County, New Jersey. This position focuses on managing existing client accounts while gradually pursuing new business opportunities. The role offers a balance of on-site work and travel, providing opportunities to build lasting relationships with clients while collaborating closely with a supportive sales team.</p><p><br></p><p>Responsibilities:</p><p>• Manage and support existing client accounts, ensuring satisfaction and effective use of capital equipment.</p><p>• Develop strong relationships with clients to drive sales growth and enhance account spending.</p><p>• Partner with internal teams, including sales and manufacturing, to meet client needs and deliver tailored solutions.</p><p>• Conduct site evaluations and provide consultations to support capital equipment sales.</p><p>• Represent the company at annual trade shows alongside team members to showcase products and services.</p><p>• Identify and pursue new business opportunities through lead lists and self-generated prospects, contributing to long-term sales growth.</p>
<p>We are seeking an experienced and results-driven <strong>Product Marketing Manager</strong> to lead the creation and execution of brand strategies that fuel growth and deepen customer engagement. In this role, you will shape compelling product messaging, manage marketing assets, and leverage market insights to strengthen competitive positioning. This is a highly collaborative role with opportunities to influence cross-functional initiatives, enhance marketing performance, and drive the brand’s long-term success.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute go-to-market (GTM) strategies for new product launches and feature releases.</li><li>Craft clear, differentiated messaging and positioning that communicates product value and drives market demand.</li><li>Partner with product management to understand the roadmap, gather customer insights, and influence product direction.</li><li>Enable sales teams with effective tools, presentations, and competitive intelligence to support successful selling.</li><li>Collaborate with demand generation, brand, and digital teams to create targeted campaigns that drive awareness and adoption.</li><li>Conduct market research and competitor analysis to identify opportunities and refine strategic direction.</li><li>Analyze product performance, customer engagement, and market feedback to optimize marketing strategies and inform future decisions.</li><li>Serve as a key storyteller—turning data, insights, and customer success stories into compelling narratives across marketing channels.</li></ul><p><br></p>
<p>Our client, a high-growth enterprise software company, is seeking a strategic and execution-focused Chief Operating Officer (COO) to join its executive leadership team. This newly created role will be responsible for translating the company’s vision into disciplined, scalable operations—building the infrastructure, processes, and teams that support product innovation, customer success, and sustainable growth.</p><p>The COO will work closely with the CEO and executive team to lead day-to-day operations, drive cross-functional alignment, and ensure the company operates efficiently, profitably, and with excellence. This is a high-impact role for a seasoned operator with deep experience in enterprise software, SaaS, or platform-based businesses.</p><p><br></p><p>For confidential consideration, please apply or email your resume to Dana Klier out of the Rochester, NY Robert Half office.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic & Operational Leadership</strong></p><ul><li>Develop and implement operating plans that align with strategic goals and drive measurable outcomes.</li><li>Oversee core business functions including Product Delivery, Engineering Operations, Customer Success, and GTM execution.</li><li>Build and refine scalable systems, processes, and teams to support rapid growth and operational maturity.</li><li>Establish and maintain KPIs, dashboards, and business reviews to ensure accountability and performance.</li></ul><p><strong>Financial Oversight & Analytics</strong></p><ul><li>Partner with Finance to manage P& L, budgeting, forecasting, and resource planning.</li><li>Use data and analytics to identify opportunities for margin improvement, cost optimization, and ROI enhancement.</li><li>Provide clear operational insights to support executive and board-level decision-making.</li></ul><p><strong>Risk Management & Compliance</strong></p><ul><li>Ensure operational compliance with industry regulations, data privacy standards, and contractual obligations.</li><li>Collaborate with Legal, Finance, and Security to strengthen risk management and business continuity practices.</li></ul><p><strong>Culture & Talent Development</strong></p><ul><li>Foster a culture of accountability, collaboration, and innovation across all teams.</li><li>Support leadership development, succession planning, and organizational health in partnership with HR.</li><li>Champion company values and culture during periods of growth and transformation.</li></ul><p><strong>Cross-Functional Execution</strong></p><ul><li>Act as a connector across Product, Engineering, Sales, Marketing, HR, and Finance to ensure coordinated execution.</li><li>Partner with product and engineering leaders to align operational priorities with roadmap delivery.</li><li>Serve as a trusted advisor to the CEO, enabling focus on strategic growth, partnerships, and market expansion.</li></ul><p><strong>Board Engagement & Change Leadership</strong></p><ul><li>Present operational updates, risk assessments, and strategic recommendations to the Board.</li><li>Lead through industry shifts, organizational change, and scaling transitions with clarity and confidence.</li><li>Build trust across teams and stakeholders by maintaining transparency and reinforcing priorities.</li></ul>
<p>Account Manager needed for a full-time, hybrid (3/2) position with our agency client in Central CT. Must have 5+ years of proven account management experience within an agency setting. Must have experience working with financial services and/or healthcare clients. Ideal candidate will be strategy-minded and client-facing, and be able to manage the day-to-day needs of agency clients. Target salary is 75-100K depending on experience and qualifications. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Subject matter expert in agency’s core business and niche markets.</li><li>Client advocate (center of tension).</li><li>Client onboarding and project intake.</li><li>Effectively presents, sells and defends agency work to clients.</li><li>Manages overall client profitability and account reviews.</li><li>Monitors client satisfaction.</li><li>Client conflict resolution ($ conversations).</li><li>Monitors overall, strategic deliverable quality.</li><li>Up-sells / cross-sells agency services that meet client’s objectives.</li><li>Proposal writing for existing clients (new clients when necessary).</li><li>Co-creates strategic, client marketing / media / PR / digital / social plans.</li><li>Accurate revenue forecasting for clients.</li><li>Develops strategic recommendations that solve client business objectives.</li><li>Participates in client planning (account planning).</li><li>Deep knowledge of client’s business.</li><li>Deep knowledge of client’s industry.</li><li>Deep knowledge of client’s competitors.</li><li>Ultimately responsible for client program success + overall account health.</li></ul><p><br></p>
<p>Robert Half is looking for an experienced and dedicated Relationship Manager to join a top-ranked Registered Investment Advisory firm. The ideal candidate will have an exceptional understanding of financial planning, investment strategy, and confidence in conveying client objectives to the team. This role offers an attractive salary of up to $95K annually, plus bonuses and benefits.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Establish and maintain strong, trusting relationships with high net worth and corporate clients.</li><li>Understand, articulate, and work towards client goals and objectives.</li><li>Collaborate with the team to design effective financial and investment options to meet client goals.</li><li>Maintain high levels of confidentiality and sensitivity in managing client information.</li></ul><p><br></p>
<p>We are looking for an experienced Business Development Manager to drive growth and strengthen client relationships for a Waukesha, Wisconsin area organization. This role involves developing strategies to expand the organization’s reach while delivering exceptional service to existing and prospective clients. The ideal candidate will possess strong sales expertise and a passion for achieving measurable results.</p><p><br></p><p>Responsibilities:</p><p>• Identify new business opportunities and create strategies to increase market presence.</p><p>• Conduct in-depth sales analysis and reporting to track progress and inform decision-making.</p><p>• Engage with potential clients through sales calls to build relationships and assess needs.</p><p>• Develop and deliver compelling sales presentations tailored to client goals and objectives.</p><p>• Maintain regular communication with clients to ensure satisfaction and address concerns.</p><p>• Collaborate with internal teams to align sales activities with broader organizational objectives.</p><p>• Monitor and evaluate sales activity to identify trends and areas for improvement.</p><p>• Stay informed on industry developments to adapt strategies and maintain competitiveness.</p><p>• Represent the organization at networking events and conferences to foster partnerships.</p>
<p>We’re seeking an experienced and data-driven Senior Paid Social Manager to join our dynamic marketing organization. This role is ideal for someone who thrives on driving digital growth and customer acquisition across major social platforms—particularly Meta (Facebook/Instagram) and TikTok—for a portfolio of both established and emerging brands in the personal care and beauty space. The right candidate brings a strong performance marketing mindset and a history of managing high-budget paid social programs that deliver measurable ROI. Reporting to the Director of Digital Marketing, you’ll oversee the strategy, execution, and optimization of paid campaigns, collaborating cross-functionally with creative, social, and eCommerce teams to deliver impactful results in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Strategically plan, execute, and scale paid social campaigns across Facebook, Instagram, and TikTok, managing multi-million-dollar budgets to achieve ROAS and cost-per-order goals.</li><li>Monitor campaign performance daily, weekly, and monthly, adjusting strategies to maximize efficiency and profitability.</li><li>Develop and present performance reports with actionable insights and data-driven recommendations.</li><li>Partner with organic social and influencer teams to identify high-performing content and repurpose it for paid amplification.</li><li>Collaborate with creative partners to ideate and produce engaging ad assets—both static and video—that drive conversions across multiple health and beauty brands.</li><li>Work closely with the eCommerce team to refine paid social landing pages through creative and offer testing.</li><li>Maintain a strong understanding of social media platform updates, algorithm shifts, and emerging trends.</li><li>Coordinate with the broader marketing organization to ensure timely delivery of all paid media initiatives.</li><li>Create and manage testing roadmaps, launch schedules, and optimization timelines for new campaigns and brand integrations.</li></ul>
<p>We are looking for an experienced VP of Strategic Marketing and Client Engagement. In this leadership role, you will drive the development of innovative marketing strategies designed to align with client business goals and enhance engagement through data-driven approaches. This position requires a strong blend of strategic vision, analytical expertise, and collaborative leadership to deliver impactful results for healthcare and life sciences clients. Candidates must have experience with both B2B HCP audiences and B2C Physician audiences. This role requires quarterly travel throughout the East Coast. </p><p><br></p><p>Responsibilities:</p><p>• Partner with clients to develop and implement marketing strategies that align with their business objectives and deliver measurable outcomes.</p><p>• Oversee cross-functional collaboration across marketing, analytics, and product teams to optimize media strategies, improve audience targeting, and enhance engagement.</p><p>• Utilize data insights to curate audience segmentation and design campaigns tailored to specific client needs.</p><p>• Play a key role in business development efforts, including campaign performance analysis and strategies for revenue growth.</p><p>• Create and execute plans aimed at improving client satisfaction, retention rates, and overall revenue.</p><p>• Collaborate with analytics teams to ensure data-driven recommendations support omnichannel marketing initiatives.</p><p>• Lead strategic planning efforts in close coordination with data science and engineering teams to deliver insight-focused solutions.</p><p>• Mentor and manage account management, analytics, and strategy teams to drive operational excellence and foster growth.</p><p>• Develop comprehensive strategic roadmaps that guide client projects and enhance marketing program effectiveness.</p><p>• Support the alignment of marketing strategies with organizational growth objectives and industry trends</p>
<p>Our client is seeking a driven and strategic Director of Sales to spearhead growth initiatives within the market. This role is ideal for a results-oriented professional who thrives on developing long-term partnerships, executing growth strategies, and driving measurable business results. You’ll have the opportunity to design and implement a national sales strategy that accelerates market share and builds strong relationships.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Strategic Market Leadership:</strong> Develop and execute a multiyear business plan to capture 20–30% market share across the builder channel.</li><li><strong>Sales Growth Execution:</strong> Drive revenue and margin growth by implementing channel-specific strategies around pricing, programs, and customer engagement.</li><li><strong>Relationship Building:</strong> Cultivate and maintain relationships with key decision-makers, builders, and partners to support continuous growth.</li><li><strong>Cross-Functional Collaboration:</strong> Partner with marketing, operations, and product development to create tailored campaigns, programs, and customer solutions.</li><li><strong>Performance Management:</strong> Commit to annual sales and gross margin targets while effectively managing budgets and resources to maximize return.</li><li><strong>Market Intelligence:</strong> Analyze builder channel trends, identify opportunities, and provide input on product design and go-to-market strategies.</li><li><strong>CRM and Reporting:</strong> Maintain accurate CRM data, track key metrics, and provide regular reports on performance, pipeline, and competitive insights.</li><li><strong>Customer Engagement:</strong> Lead sales presentations, resolve challenges, and ensure customer satisfaction through proactive follow-up and problem-solving.</li><li><strong>Travel:</strong> Conduct regular customer visits and attend industry events across the U.S. to drive engagement and market visibility.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree required; advanced degree preferred.</li><li>Minimum 5 years of professional sales or marketing experience in the builder channel within a product manufacturing environment.</li><li>Proven success developing and executing strategic growth plans and achieving quota performance.</li><li>Experience managing budgets and leading cross-functional initiatives.</li></ul><p><strong>Skills & Competencies</strong></p><ul><li>Strong business acumen and strategic mindset.</li><li>Excellent relationship management and communication skills.</li><li>Highly organized with exceptional time management and follow-through.</li><li>Strong analytical, administrative, and negotiation abilities.</li><li>Proficiency in Microsoft Office, CRM platforms, SaaS tools, and vendor portal systems.</li><li>Mechanical aptitude and basic understanding of electricity preferred.</li><li>Ability to lift up to 50 lbs. and work safely on ladders as needed.</li></ul><p><br></p>
<p>Robert Half is seeking a Legal Client Solutions Manager focused on Business Development to join our award-winning Legal Recruiting team in Los Angeles!</p><p><br></p><p>For over 75 years we have provided candidates with gainful employment opportunities and companies the contract, consulting and direct-hire talent they need to grow their business. Our business is stable, the future is bright, and we’re excited you’re considering a career with us!</p><p><br></p><p>How you will contribute as our Legal Client Solutions Manager:</p><ul><li>Use proven legal and/or recruiting background to develop and grow a client base by marketing our suite of services for contract, project based, and consulting legal talent.</li><li>Represent our clients as an external ambassador – promoting their company, culture, and active recruitments (i.e., “sell their story”).</li><li>Actively market recruited talent with in-demand skillsets to existing and prospective clientele.</li><li>Conduct virtual and in-person meetings with key hiring managers to senior-level executives, for the purpose of understanding our clients’ hiring needs and positioning them to attract and retain top talent.</li><li>Leverage networking groups, alumni associations, social media, and technology tools to identify active/passive job seekers and prospective clients.</li><li>Provide the highest quality customer service to both clients and candidates.</li></ul><p><br></p><p>You should apply if:</p><ul><li>You have previous experience working in the legal industry, a staffing agency or a sales’ position with competitive KPI's.</li><li>Competitive and motivated by earning unlimited commission.</li><li>Are driven and work well self-directed.</li><li>Bachelor’s degree.</li><li>Able to come on-site three days a week in Westwood</li></ul><p><br></p><p>What awaits you:</p><ul><li>Hybrid remote work options</li><li>Attractive compensation and lucrative bonus potential</li><li>Potential in-country and worldwide career mobility</li><li>Individual and team rewards and recognition (global recognition opportunities)</li><li>Investment in AI and other technology to enable your success</li><li>Modern benefits, including parent-resources and voluntary benefits like pet insurance for pet-parents</li></ul><p><br></p><p>We want to fuel your career as a Client Solutions Manager. It’s an incredible time to consider a career in legal staffing! Apply today!</p><p><br></p><p>To apply directly, send resume to Stephanie(dot)Elliott(at)RobertHalf(dot)(com) Or call for Stephanie Elliott at 424-270-1740.</p>
<p>We are recruiting for a Sales Manager for our B2B interior design client based in La Mirada, CA. The role is on-site 5 days/week. </p><p><br></p><p>As Sales manager, you will be responsible for managing and optimizing the performance of high performing team of sales reps who are based across the entire United States. You'll implement structure, accountability, and a results-driven culture while executing a strategic sales plan to drive revenue and expand into new markets. Your mission will be to build a cohesive, high-performing sales organization aligned with company goals and poised for long-term success.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Performance Management</strong></p><ul><li>Oversee and manage a large sales team, ensuring individual and team targets are met or exceeded.</li><li>Restructure and optimize the current sales organization for maximum efficiency and output.</li><li>Implement performance metrics, accountability systems, and regular coaching to elevate team capabilities.</li><li>Foster a collaborative, motivated, and goal-oriented team culture.</li></ul><p> </p><p><strong>Sales Strategy & Execution</strong></p><ul><li>Execute a structured, scalable sales plan that aligns with broader company growth goals.</li><li>Track and analyze key performance indicators (KPIs) to inform decisions and ensure ongoing success.</li><li>Drive daily, weekly, and quarterly sales operations with a focus on activity-based selling and conversion.</li></ul><p> </p><p><strong>Market Expansion & Customer Acquisition</strong></p><ul><li>Support strategic initiatives to grow market share in the commercial sector.</li><li>Identify new revenue opportunities and equip the team with tools and messaging to win new business.</li><li>Lead efforts in client segmentation, targeted outreach, and relationship building.</li><li>Proven experience in managing and scaling sales teams, with a history of meeting or exceeding revenue targets.</li><li>Expertise in implementing structured sales processes, training programs, and performance frameworks.</li><li>Strong background in B2B sales, preferably within the commercial interior or related industries.</li><li>Data-driven mindset with the ability to analyze sales metrics and develop actionable strategies.</li><li>Exceptional communication and leadership skills to inspire and mentor team members.</li><li> Proficiency in using sales tools such as HubSpot or similar CRM systems.</li><li>Ability to develop strategic plans and execute them effectively for sustained growth.</li><li>Strong understanding of market dynamics and customer acquisition strategies.</li></ul><p> </p><p><br></p>
<p><strong>Job Summary</strong></p><p>The primary responsibility of the <strong>Practice Director</strong> is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.</p><p> </p><p> <strong>Key Core Competencies:</strong></p><p> </p><p> <strong>Results and Execution (Drive & Operational Execution) </strong></p><ul><li>Drive revenue generating activities/practice group performance.</li><li>Execute operational focus areas.</li><li>Meet productivity standards, individual and staff.</li><li>Effectively manage time, plan and multi-task.</li><li>Make quality decisions.</li></ul><p><strong> </strong></p><p><strong>Infrastructure (Resource Management) </strong></p><ul><li>Reach target performance metrics, individual and staff.</li><li>Attract and source.</li><li>Train, develop and retain staff.</li></ul><p><strong> </strong></p><p><strong>Business Analysis </strong></p><ul><li>Achieve pricing goals.</li><li>Expert knowledge of practice group.</li><li>Quickly recognize and act upon business trends on daily/weekly basis.</li></ul><p><strong> </strong></p><p><strong>Communication/Collaboration</strong></p><ul><li>Effective communication (feedback, difficult messages and expectations)</li><li>Promote a culture of collaboration.</li><li>Motivate, inspire and lead by example.</li><li>Provide recognition and celebrate successes.</li><li>Manage change efforts.</li><li>Facilitate resolution with internal staff, clients and candidates.</li><li>Conduct effective meetings.</li></ul><p><strong> </strong></p><p><strong>Customer Focus</strong></p><ul><li>Lead customer retention and expansion strategy.</li><li>Build customer loyalty by providing superior service.</li></ul><p><strong> </strong></p><p><strong>Leadership Approach</strong></p><ul><li>Leads with character, builds trust, respect and credibility through actions and behaviors.</li><li>Promote and support an inclusive work environment.</li><li>Aware of and accepts responsibility for own actions and behaviors.</li><li>Create a positive, collaborative team culture.</li><li>Strives to understand and support others.</li><li>Follow through on commitments.</li><li>Treats others fairly and consistently.</li></ul><p><br></p><p> <strong>Business and HR Responsibilities:</strong></p><ul><li>Business generation, revenue and pricing goals: Based on location.</li><li>Total Headcount: up to 4 including practice director.</li></ul><p><br></p><p><br></p>
<p>We are seeking a detail-oriented and proactive <strong>Assistant Account Manager</strong> to join our dynamic team. This role is essential in supporting multiple Account Managers with client-specific tasks and ensuring the smooth execution of service deliverables. The ideal candidate will thrive in a collaborative environment and be eager to learn and grow within the insurance industry.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist Account Managers with day-to-day client service tasks</li><li>Prepare and maintain client documentation and records</li><li>Coordinate with internal teams to ensure timely delivery of solutions</li><li>Support the development of customized insurance programs</li><li>Handle administrative duties related to client accounts</li></ul><p>This is role is 100% in office. </p><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
