Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Nashua, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Manchester, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Portsmouth, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p>We are looking for a reliable and detail-oriented Customer Service Representative to join our team in Des Moines, IA. This is a long-term contract position offering the opportunity to work remotely while assisting clients in the life insurance industry. The ideal candidate will have strong communication skills, a commitment to accuracy, and the ability to manage multiple tasks efficiently. Candidates must be located in Des Moines, IA area.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues with care.</p><p>• Accurately input and update insurance information across multiple systems.</p><p>• Perform research to verify and ensure data accuracy while maintaining attention to detail.</p><p>• Navigate between multiple screens and applications seamlessly to provide timely and quality service.</p><p>• Schedule appointments and manage follow-ups with customers as needed.</p><p><br></p><p>If you are looking to grow in your customer service career, please apply today! Apply through our Robert Half website or call 515.706.4974.</p>
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
We are looking for a motivated Customer Service Representative to join our team in Fayetteville, Arkansas. This is a Contract-to-Permanent position that offers opportunities for growth and development within the company. You will play a pivotal role in delivering outstanding service to clients while working in a fast-paced, onsite call center environment.<br><br>Responsibilities:<br>• Document client inquiries by accurately creating cases within the case management system.<br>• Monitor and maintain a daily productivity log to identify areas of strength and improvement.<br>• Engage in special projects, including site testing and client support initiatives, under the direction of leadership.<br>• Make outbound calls to clients to address complex issues requiring additional communication and resolution.<br>• Adapt to evolving processes, policies, and procedures as determined by leadership.<br>• Deliver exceptional customer service by addressing inquiries with empathy and professionalism.<br>• Effectively prioritize tasks and manage multiple responsibilities in a dynamic setting.<br>• Uphold confidentiality standards and ensure compliance with company policies during all interactions.<br>• Maintain punctuality and excellent attendance to support team goals and ensure seamless operations.
<p>We are looking for a dedicated and healthcare bilingual Customer Service Representative to join our team on a long-term contract basis. In this role, you will assist with customer calls, including a significant portion of Spanish-speaking inquiries, ensuring high-quality service and satisfaction. This is a remote position, offering flexibility to work from home in Central, Mountain, or Pacific Time Zones.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by handling inquiries and resolving issues with professionalism and care.</p><p>• Manage and document customer interactions using established procedures and systems.</p><p>• Schedule appointments and coordinate with internal teams to meet client needs.</p><p>• Ensure accuracy and quality in data entry and paperwork, adhering to company policies.</p><p>• Maintain a strong understanding of medical coverage, benefit functions, and claim administration processes.</p><p>• Communicate effectively in both English and Spanish to assist a diverse customer base.</p><p>• Meet department performance goals related to satisfaction, accuracy, and attendance.</p><p>• Participate in training programs to stay updated on company procedures and policies.</p><p>• Handle sensitive and complex customer information with discretion and confidentiality.</p><p>• Provide support during occasional overtime or holiday shifts as required by business needs.</p>
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
<p>Our client, a supplier in the U.S. is looking for a detail-oriented and motivated Sales Support Analyst to provide essential support to their sales and supply chain operations in Rosemont, Illinois. In this role, you will collaborate with cross-functional teams to contribute to efficient supply planning, data analysis, and customer service enhancements. This is an exciting opportunity to work in a dynamic environment where your analytical skills and organizational abilities will play a key role in driving operational success. This position is 100% on-site and offers a salary range, based on experience, of $60,000-$70,000 annually plus benefits.</p><p><br></p><p>Responsibilities:</p><p>• Plan and coordinate supply and order mapping to ensure efficient distribution.</p><p>• Design and maintain insightful reports to track customer ordering patterns and trends.</p><p>• Collaborate with sales, supply chain, and customer service teams to enhance communication and operational alignment.</p><p>• Develop and manage dashboards to support sales, operations, and supply chain decision-making.</p><p>• Actively participate in weekly meetings to discuss ongoing projects and address challenges.</p><p>• Analyze data to identify trends and provide actionable insights for improving processes.</p><p>• Support the development of key performance indicators (KPIs) and monitor progress.</p><p>• Assist with additional tasks and responsibilities as assigned to support team objectives.</p>
<p>We are looking for a dedicated <strong>Bilingual Spanish/English Customer Service Representative </strong>to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care.</p><p>• Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns.</p><p>• Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently.</p><p>• Meet performance and quality standards consistently while handling requests and inquiries.</p><p>• Gain knowledge of personal lines insurance principles and the products offered by the company.</p><p>• Collaborate with team members and business partners to deliver a seamless customer experience.</p><p>• Work a consistent schedule, including occasional overtime or Saturday hours, as required.</p><p>• Assist with special requests, additional tasks, and projects as assigned.<strong></strong></p>
<p>Robert Half is looking for a skilled customer service representative to help out a company in the insurance industry. In this vital role, you'll become the primary point of contact for their esteemed customers. Handling inbound calls and processing claims, you will have the compelling opportunity to provide unparalleled customer support, helping to resolve issues swiftly and effectively. This offers a unique chance to make a tangible difference in customers' experiences. This opportunity is located in West Des Moines, IA. This is a remote opportunity, but all candidates must be located in the Des Moines area.</p><p> </p><p>Responsibilities:</p><ol><li>Manage large amounts of incoming calls</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ol><p> </p><p>If you are looking to make a difference in customers everyday lives, this is the opportunity for you! PLEASE APPLY TODAY via our Robert Half website or call at 515.244.2500.</p>
We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This is a Contract to permanent opportunity ideal for someone passionate about building strong client relationships and delivering exceptional service. In this role, you will play a key part in supporting customer needs through effective communication and efficient problem-solving.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide accurate information or assistance as needed.<br>• Handle order entry tasks with precision, ensuring timely and efficient processing.<br>• Maintain clear and detail-oriented communication with clients to address inquiries or resolve issues.<br>• Manage both inbound and outbound calls to support customer needs and follow up on outstanding matters.<br>• Utilize computer-based systems to enter data and track customer interactions effectively.<br>• Deliver excellent service by listening to customer concerns and offering suitable solutions.<br>• Work collaboratively with team members to ensure seamless customer support.<br>• Stay updated on company policies and procedures to provide consistent and reliable information.<br>• Participate in ongoing training to enhance skills and improve service delivery.
<p>We are looking for a dedicated Customer Service Representative to join our team in Winston-Salem, North Carolina. In this role, you will deliver exceptional client support, ensuring smooth communication and satisfaction through attentive service. This position is ideal for individuals with strong organizational skills and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-quality, personalized customer support to meet and exceed client expectations.</p><p>• Manage and navigate spreadsheets effectively to track and analyze inventory data.</p><p>• Respond to customer inquiries via email and phone with accuracy and care.</p><p>• Utilize multiple web browsers and tools to address customer concerns and provide timely resolutions.</p><p>• Maintain accurate supply inventory records to ensure seamless operations.</p><p>• Build and maintain strong relationships with clients through effective account management.</p><p>• Apply critical thinking and problem-solving skills to address customer challenges.</p><p>• Uphold excellent phone etiquette to create positive interactions during every call.</p><p>• Collaborate with team members to enhance overall customer success strategies.</p>
We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. This is a contract-to-role position within the manufacturing industry, offering an excellent opportunity to transition into a long-term position based on performance. The ideal candidate will play a key role in ensuring customer satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone and email, ensuring a high level of service.<br>• Address and resolve customer concerns efficiently, providing accurate information and solutions.<br>• Maintain detailed records of customer interactions, transactions, and feedback using internal systems.<br>• Collaborate with account management teams to ensure seamless service delivery.<br>• Utilize Microsoft Excel to track and analyze customer data and metrics.<br>• Assist in creating reports and summaries that support customer service operations.<br>• Uphold excellent phone etiquette while managing high volumes of calls.<br>• Identify opportunities for process improvements to enhance customer satisfaction.<br>• Support team members and management as needed to meet department goals.
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
We are looking for a dedicated Customer Service Representative to join our team in Encino, California. In this long-term contract position, you will serve as the first point of contact for customers, providing exceptional service and support. This role involves managing a variety of customer communications and administrative tasks to ensure smooth operations.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries via phone and email in a detail-oriented and timely manner.<br>• Provide accurate information and solutions to customer concerns, ensuring a positive experience.<br>• Handle data entry tasks, including processing orders and updating customer records.<br>• Manage appointment scheduling and coordinate with relevant departments as needed.<br>• Utilize VoIP systems to handle calls efficiently and effectively.<br>• Maintain a high level of accuracy when entering information into Microsoft Excel and Word.<br>• Collaborate with team members to address and resolve customer issues.<br>• Monitor and manage email correspondence to ensure prompt responses.<br>• Support outbound call initiatives when necessary to follow up with customers or gather additional information.<br>• Uphold company standards for customer service and communication excellence.
We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.<br><br>Responsibilities:<br>• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.<br>• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.<br>• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.<br>• Utilize business tools to gather and analyze information necessary for effective order management and customer service.<br>• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.<br>• Continuously develop product knowledge and system expertise to enhance customer support capabilities.<br>• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.<br>• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.
<p>We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. This Contract-to-permanent position offers the opportunity to support customers in a fast-paced environment, addressing inquiries related to waste and garbage collection services. If you thrive in dynamic settings and enjoy delivering exceptional service, this role is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of inbound calls daily, ranging from 30 to 90, regarding garbage collection services.</p><p>• Provide clear and accurate information to customers, ensuring their concerns are addressed promptly.</p><p>• Resolve service-related issues using effective problem-solving techniques to achieve customer satisfaction.</p><p>• Maintain professionalism and patience while working in a lively and fast-paced environment.</p><p>• Record customer interactions meticulously to ensure accurate documentation and follow-up.</p><p>• Coordinate with team members to meet collective goals while also working independently.</p><p>• Manage multiple tasks simultaneously, balancing competing priorities effectively.</p><p><br></p><p>The salary range for this position is $18/hr. to $20hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
<p><strong>What You’ll Do:</strong></p><ul><li>Work closely with the Sales Manager to provide administrative and operational support that contributes to excellent customer experiences and efficient sales processes.</li><li>Process customer orders for parts, systems, and warranty claims with accuracy and attention to detail, ensuring timely delivery.</li><li>Pack and ship parts and warranty equipment with care to meet customer needs.</li><li>Act as the communication bridge with field teams, providing updates on orders and addressing questions related to parts and systems.</li><li>Maintain and update production and scheduling boards (digital and physical) to keep everything running accurately and on schedule.</li><li>Manage production schedules and departmental documentation using tools like SharePoint for organization and efficiency.</li><li>Serve as a backup for invoice processing and assist with digital inventory tasks, including transfers, refurbishing, and order fulfillment.</li><li>Help maintain quality standards by contributing to warranty data entry and supporting quality control efforts.</li><li>Oversee rental inventory logistics and organization, ensuring availability and accuracy for customers.</li><li>Collaborate with team members to troubleshoot and resolve issues, supporting the smooth operation of daily processes.</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Sales Support Specialist to join our team in Charlotte, North Carolina. In this role, you will provide critical assistance to sales operations, ensuring smooth communication with distributors and customers while driving engagement and pipeline growth. This is a long-term contract position that offers the opportunity to collaborate with a dynamic team and contribute to revenue growth.<br><br>Responsibilities:<br>• Deliver exceptional sales support to field representatives and distributors, ensuring seamless communication and coordination of sales activities.<br>• Create and execute pre-sales strategies, including tailored outreach and upselling opportunities, to enhance customer engagement and expand the sales pipeline.<br>• Conduct warm calls and follow-ups to nurture leads, strengthen relationships with distributors and end users, and identify new sales opportunities.<br>• Monitor and manage sales opportunities using CRM tools, ensuring accurate lead tracking and proper progression through the sales stages.<br>• Prepare, revise, and deliver accurate quotes for machinery and accessories, aligning with customer needs and expectations.<br>• Generate insightful sales reports and share them with relevant stakeholders in a timely manner.<br>• Maintain detailed and up-to-date records within the CRM system, supporting data accuracy and assisting with system transitions as needed.<br>• Collaborate with internal teams across sales, logistics, and operations to optimize processes and improve overall efficiency.<br>• Participate in special projects aimed at enhancing sales workflows and customer outreach initiatives.
