<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
We are looking for a Collections Specialist to join our team in Atlanta, Georgia. In this hybrid role, you will work both onsite and remotely to ensure efficient management of accounts and resolution of payment discrepancies. This is a long-term contract position offering an excellent opportunity for career growth in a dynamic environment.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 60 accounts, ensuring timely collection of payments.<br>• Investigate and resolve pricing discrepancies and other account issues through research and effective communication.<br>• Conduct regular follow-up calls with clients to address overdue payments and maintain strong business relationships.<br>• Utilize Excel to track, analyze, and report on account statuses and collection efforts.<br>• Collaborate with internal teams to streamline billing processes and ensure accuracy.<br>• Maintain detailed records of collection activities and account communications.<br>• Adhere to company policies and procedures while meeting collection targets.<br>• Monitor account trends and recommend strategies to improve collection rates.<br>• Provide support for audits and compliance reviews related to accounts receivable.<br>• Work in a hybrid schedule, balancing onsite and remote work effectively.
<p>We are looking for a skilled Collections Specialist to join our client's team on a contract basis in Tigard, Oregon. This role involves managing business-to-business collections, ensuring account records are accurately maintained, and collaborating with internal teams to optimize payment recovery processes. If you have strong communication skills and a solid understanding of credit and collections, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Manage business-to-business collections with a detail-oriented and customer-focused approach.</p><p>• Maintain detailed and accurate records of account statuses and collection activities.</p><p>• Collaborate closely with the accounting team to address outstanding payments and reconcile accounts.</p><p>• Ensure compliance with established credit and collection procedures.</p><p>• Utilize effective strategies to recover overdue payments while maintaining positive client relationships.</p><p>• Review and analyze account data to identify trends and recommend solutions.</p><p>• Communicate with clients to resolve billing discrepancies and clarify payment terms.</p><p>• Monitor accounts to ensure timely payment and follow up on past-due balances.</p><p>• Prepare regular reports on collection activities and account statuses for management review.</p>
We are looking for a dedicated AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This Contract to permanent position involves managing customer accounts, ensuring timely collection of overdue invoices, and minimizing credit risks while maintaining excellent relationships with internal and external stakeholders. The ideal candidate will bring strong problem-solving skills, attention to detail, and a commitment to achieving corporate goals.<br><br>Responsibilities:<br>• Monitor assigned customer accounts and follow up promptly on overdue invoices.<br>• Investigate and resolve customer disputes, queries, and complaints efficiently.<br>• Respond to inquiries from internal teams and external customers in a timely manner.<br>• Collaborate daily with Customer Service and Sales teams to address account-related issues.<br>• Develop and maintain positive relationships with key customers to facilitate smooth collections.<br>• Maintain accurate documentation of customer files and collection activities within designated tools.<br>• Identify potential credit risks and escalate uncollectable accounts to management.<br>• Review customer accounts daily to make informed decisions about releasing orders on hold.<br>• Monitor credit limits and payment terms, recommending adjustments as necessary.<br>• Support management with administrative tasks, ad-hoc reports, and process improvement initiatives.
<p>We are looking for a driven and organized Collections Specialist to join our team client's teams in the Creve Coeur area. This hybrid position allows for one day of remote work and focuses on managing accounts receivable processes to ensure prompt resolution of outstanding balances. The ideal candidate will bring expertise in credit and collections while demonstrating a proactive approach to client communications and data accuracy.</p><p><br></p><p>Responsibilities:</p><p> • Proactively follow up on outstanding payments, ensuring timely collection and accurate allocation.</p><p> • Conduct collection and reporting activities in alignment with established deadlines.</p><p> • Perform account reconciliations and resolve discrepancies promptly.</p><p> • Process and submit credit card transactions.</p><p> • Monitor customer accounts for non-payments, delayed payments, and irregular activity.</p><p> • Investigate and resolve customer inquiries in a professional and timely manner.</p><p> • Coordinate recovery efforts, initiating collection activities based on weekly and monthly aging reports.</p><p> • Engage with customers via phone, email, mail, and in-person meetings to facilitate payment and resolve issues.</p><p> • Build and maintain strong customer relationships by understanding payment habits and business needs.</p><p> • Provide support with month-end closing procedures.</p><p> • Undertake additional tasks as assigned to support department goals.</p><p><br></p><p> </p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Fort Worth, Texas. In this role, you will be responsible for managing both commercial and consumer collections while ensuring the accuracy of billing and credit processes. This position offers an opportunity to contribute to the success of an industry leader in the energy and natural resources sector.<br><br>Responsibilities:<br>• Handle commercial and consumer collections to ensure timely and accurate payments.<br>• Monitor and manage outstanding accounts receivable balances.<br>• Communicate with customers to resolve billing disputes and clarify payment terms.<br>• Maintain detailed records of collection activities and payment schedules.<br>• Collaborate with internal teams to streamline collection processes and improve efficiency.<br>• Analyze accounts and identify potential risks or issues related to overdue payments.<br>• Ensure compliance with company policies and relevant regulations during collection activities.<br>• Recommend strategies for improving collection rates and minimizing overdue accounts.<br>• Provide regular updates to management regarding collection progress and challenges.
We are looking for an experienced Collections Specialist to join our team in Brooklyn Heights, Ohio. In this role, you will focus on managing and resolving outstanding accounts receivable while maintaining attentive relationships with business clients. This position offers an opportunity to handle complex collections as well as refine and optimize processes for greater efficiency.<br><br>Responsibilities:<br>• Manage and follow up on outstanding payments with business clients to ensure timely resolution.<br>• Handle challenging and intricate collections cases, employing effective negotiation strategies.<br>• Perform thorough cleanup of accounts receivable and collections records to streamline operations.<br>• Transition to softer collections efforts after addressing high-priority cases.<br>• Maintain accurate documentation and records of all collection activities.<br>• Utilize multiple systems to track and manage accounts and payments.<br>• Collaborate with internal departments to address billing discrepancies and resolve client concerns.<br>• Monitor aging accounts and develop strategies to minimize overdue balances.<br>• Provide regular updates and reports on collection progress to management.<br>• Ensure compliance with company policies and industry regulations during all collection activities.
<p>We are looking for an experienced Collections Specialist to join our team in Deer Park, New York. In this long-term contract position, you will play a key role in managing and resolving outstanding accounts while ensuring compliance with company policies and procedures. This is an excellent opportunity to contribute to a dynamic manufacturing environment and make a meaningful impact.</p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor accounts receivable to ensure timely collection of outstanding balances.</p><p>• Communicate effectively with customers to resolve disputes and negotiate payment arrangements.</p><p>• Analyze customer accounts to identify trends and potential risks related to collections.</p><p>• Process and track payments while maintaining accurate records of all transactions.</p><p>• Collaborate with internal teams to address discrepancies and improve overall billing processes.</p><p>• Prepare regular reports detailing collection activities and account statuses.</p><p>• Follow established credit and collection policies to ensure compliance with company standards.</p><p>• Assist in reviewing and updating collection procedures to enhance efficiency.</p><p>• Respond promptly to inquiries regarding billing and account issues.</p><p>• Support audits by providing necessary documentation and account details.</p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Loma Linda, California. This position focuses on managing business-to-business (B2B) collections, ensuring timely payments, resolving discrepancies, and maintaining positive relationships with clients. The ideal candidate will bring expertise in commercial collections and a proactive approach to minimizing financial risk.<br><br>Responsibilities:<br>• Oversee assigned customer accounts and ensure timely collection of outstanding balances.<br>• Investigate and resolve payment discrepancies, disputes, and billing issues efficiently.<br>• Collaborate with internal teams such as Sales, Customer Service, and Billing to address account concerns and ensure accurate invoicing.<br>• Maintain detailed records of collection activities, communications, and payment arrangements.<br>• Generate and distribute aging reports and collection updates for management review.<br>• Recommend accounts for escalation, legal intervention, or write-offs when deemed necessary.<br>• Ensure adherence to company policies and relevant regulations during all collection processes.<br>• Provide support for month-end and year-end closing activities related to accounts receivable.
<p>We are looking for a detail-oriented Accounts Receivable Collections Specialist to join our team in Northern Kentucky. This role is vital in ensuring timely and accurate collections while maintaining positive client relationships. The ideal candidate will have a strong background in managing accounts receivable processes and a proven ability to resolve payment discrepancies effectively.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement effective strategies to ensure timely collection of outstanding receivables.</p><p>• Evaluate and manage client accounts to identify and mitigate risks associated with high-risk receivables.</p><p>• Monitor account activity to address non-payments, late payments, and other irregularities.</p><p>• Conduct collection calls to manage assigned account portfolios and ensure timely payments.</p><p>• Reconcile vendor statements to maintain accurate financial records.</p><p>• Approve and release customer orders held by the system when appropriate.</p><p>• Maintain a clear and organized accounts receivable aging report for assigned accounts.</p><p>• Calculate monthly finance charges in line with established credit policies.</p><p>• Investigate payment discrepancies and negotiate payment arrangements with delinquent accounts.</p>
<p>We are looking for a dedicated Collections Specialist to join our team in Lexington, North Carolina. In this contract role, you will play a vital part in managing consumer and commercial collections while ensuring timely and accurate billing processes. Your expertise will help maintain financial stability and contribute to the success of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the collection of outstanding debts from both consumer and commercial accounts.</p><p>• Ensure accurate and timely processing of billing and collection activities.</p><p>• Communicate effectively with clients to resolve payment discrepancies and negotiate payment plans.</p><p>• Monitor account statuses to identify and address overdue payments.</p><p>• Collaborate with internal teams to streamline collection processes and improve efficiency.</p><p>• Prepare reports on collection activities, account statuses, and recovery outcomes.</p><p>• Adhere to company policies and legal regulations regarding financial collections.</p><p>• Provide exceptional customer service while handling sensitive financial matters.</p><p>• Recommend strategies to minimize outstanding debts and improve collection rates.</p>
We are looking for a motivated and detail-oriented Collections Specialist to join our team in White Plains, New York. In this Contract to permanent position, you will play a vital role in managing receivables and ensuring timely payments from clients. This role requires excellent communication skills and the ability to handle a high volume of tasks while maintaining accuracy and professionalism.<br><br>Responsibilities:<br>• Review and approve next-day delivery orders by adhering to company policies and assigned credit terms.<br>• Conduct high-volume collection calls to secure payments and promptly resolve any client issues.<br>• Investigate payment discrepancies and deductions, coordinating with other departments to process necessary paperwork.<br>• Maintain communication with management and sales teams to address collection concerns and ensure timely resolutions.<br>• Adapt to different roles within the department to provide support and coverage during staff absences.<br>• Post daily payments to the Cash Easy System as required.<br>• Process daily transactions and assist customers with inquiries and weekly account updates.<br>• Monitor and analyze aging reports to identify overdue accounts and develop strategies for resolution.<br>• Ensure superior customer service by addressing client concerns effectively and professionally.<br>• Collaborate with the credit team to approve credit lines and manage balances efficiently.
<p>Tammy Power, Recruiting Manager with Robert Half is looking for a skilled Credit & Collections Specialist to join a reputable organization in Bakersfield, California. This dynamic role combines credit assessment with accounts receivable management, offering an excellent opportunity for individuals who excel at analyzing financial data and fostering positive customer relationships. If you have a passion for balancing financial risk and maintaining healthy account portfolios, this position is ideal for you.</p><p><br></p><p>For immediate and confidential consideration, contact Tammy Power via LinkedIn</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough reviews of customer credit profiles, analyzing financial statements and assessing risk levels.</p><p>• Oversee assigned accounts receivable portfolios, ensuring timely collections and resolution of outstanding balances.</p><p>• Monitor aging reports to identify patterns and recommend adjustments to credit limits as necessary.</p><p>• Collaborate with internal teams and external customers to address account discrepancies and maintain accurate records.</p><p>• Drive process improvements within the department, contributing to enhanced reporting and analytics initiatives.</p><p>• Provide attentive and detail-oriented customer service while addressing inquiries related to credit and collections.</p><p>• Ensure compliance with company policies and procedures when evaluating and approving credit.</p><p>• Support the development and implementation of strategies to optimize accounts receivable performance.</p>
<p>This is an exciting 6-month remote assignment with a global leader in content and language solutions. The organization helps companies scale across markets and enable growth through cutting-edge technology and localization expertise.</p><p><br></p><p><strong>About the Role</strong></p><p>The Collections Agent will be responsible for managing a portfolio of customers, ensuring timely payment follow-up and effective debt recovery. The position involves working in a dynamic, international setting and collaborating closely with finance and operations teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a portfolio of customers, including allocation of received payments, reconciliation (matching), and clearing.</li><li>Conduct automated follow-up and collection activities to reduce outstanding balances.</li><li>Prepare and send formal demand letters and escalate cases to legal recovery when necessary.</li><li>Collaborate with internal teams to resolve payment issues and maintain strong client relationships.</li></ul><p><strong>What’s Needed</strong></p><ul><li>Proven experience in collections or accounts receivable.</li><li>Strong organizational and communication skills.</li><li>Ability to work independently in a remote setting.</li><li>Familiarity with financial systems, strong Excel skills (assessment required), and collection tools is a plus.</li></ul><p><strong>Why This Opportunity?</strong></p><ul><li>Work with a globally recognized organization through a trusted partnership.</li><li>Enjoy the flexibility of a remote assignment.</li><li>Opportunity to contribute to a leading company in language and content solutions.</li></ul><p><br></p><p>If you feel this is could be a great fit for you, please reach out to Mary Christman or Gabrielle Maisonet at 518-462-1430! We look forward to connecting!</p>
We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. In this role, you will handle high-volume business-to-business collections, ensuring prompt resolution of outstanding accounts. This is a Contract to permanent position, offering an excellent opportunity for long-term growth within the company.<br><br>Responsibilities:<br>• Manage a high volume of business-to-business collection calls, averaging 75+ contacts daily.<br>• Follow up on overdue accounts and negotiate payment arrangements to reduce outstanding balances.<br>• Collaborate with internal teams to resolve billing discrepancies and ensure accurate account reconciliation.<br>• Maintain detailed records of collection activities and payment agreements in company systems.<br>• Utilize effective communication strategies to build rapport with clients while addressing payment issues.<br>• Monitor aging reports to prioritize collection efforts and meet departmental goals.<br>• Prepare weekly and monthly reports to track collection progress and identify trends.<br>• Handle inquiries related to billing and payment terms, providing clear and thorough responses.<br>• Ensure compliance with company policies and relevant regulations during all collection activities.
<p>We are looking for a skilled Collections Specialist to join our team in Kalamazoo, Michigan. In this contract role, you will play a critical part in managing delinquent accounts within our consumer lending and mortgage portfolio. By providing exceptional customer service and maintaining strong member relationships, you will help ensure compliance with banking regulations and contribute to the organization's success.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outreach to delinquent members via phone, including consumer, business, and real estate accounts.</p><p>• Document collection efforts thoroughly by placing detailed notes on all accounts contacted.</p><p>• Provide financial counseling to members to address outstanding debts and explore viable solutions.</p><p>• Make field visits to members when necessary to resolve delinquent accounts.</p><p>• Ensure compliance with servicing guidelines for overdue mortgages and adhere to all applicable regulations.</p><p>• Assist with other departmental tasks as assigned by the Collection Manager.</p><p>• Demonstrate expertise in the organization's products and services to better assist members.</p><p>• Maintain strict confidentiality regarding member information and account details.</p><p>• Collaborate with team members to meet monthly collection goals and deadlines.</p><p>• Utilize technology effectively to navigate multiple software environments and streamline processes.</p>
<p>We are looking for a dedicated Collections Specialist to join our team in Northwest, Indiana. In this role, you will manage accounts receivable processes, ensuring timely payments and resolving any discrepancies. This position requires excellent communication skills, attention to detail, and the ability to collaborate across departments to maintain financial accuracy and compliance. The salary range for this role is 50K-55K with medical, dental, vision, 401K and a very generous PTO package. </p><p><br></p><p>Responsibilities:</p><p>• Monitor aging reports to identify overdue accounts and take appropriate action.</p><p>• Negotiate payment terms with clients while adhering to company guidelines.</p><p>• Document collection activities and update records in the accounting system.</p><p>• Investigate and address billing disputes or payment discrepancies.</p><p>• Partner with billing, customer service, and sales teams to resolve account concerns.</p><p>• Maintain thorough records of all communications and actions related to collections.</p><p>• Escalate unresolved payment issues to management for further review.</p><p>• Compile and present detailed collection reports to assist in decision-making.</p><p>• Ensure adherence to company policies, legal requirements, and confidentiality protocols.</p><p>• Support team operations by cross-training in various roles and completing assigned tasks.</p>
<p>We are looking for a detail-oriented Bookkeeper to join our team in Greenville, South Carolina. In this position, you will play a key role in handling essential accounting functions, including payroll processing and bank reconciliations, while ensuring accuracy and timeliness. If you excel in managing financial tasks and enjoy contributing to an organized and efficient workflow, this role is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Process payroll for a diverse employee base, including salaried and hourly staff, ensuring compliance with payroll taxes and regulations.</p><p>• Prepare end-of-year insurance documentation.</p><p>• Manage invoices for 1099 contractors using QuickBooks.</p><p>• Reconcile transactions across multiple bank accounts and ensure accuracy in financial records.</p><p>• Handle bank deposits and maintain proper documentation for all transactions.</p><p>• Utilize accounting software, such as Meridian and QuickBooks, for efficient financial management.</p><p>• Assist with coding invoices and maintaining organized accounts payable and receivable records.</p><p>• Ensure attention to detail in all accounting operations to maintain financial integrity.</p><p>• Collaborate with team members to support the overall efficiency of accounting processes.</p>
Job Title: Accounts Receivable / Credit & Collections Support (Contract or Contract-to-permanent) Location: White Plains, NY (On-site) Industry: Food Distribution <br> Overview: A leading food distribution company in White Plains, New York is seeking a detail-oriented and customer-focused detail oriented to join our team in a Contract or Contract-to-permanent role. This position is ideal for individuals who excel on the phone, are proactive with email follow-up, and enjoy providing excellent customer service. If you come from a call center, banking, or other customer-facing background and are looking to pivot into a back-office Accounts Receivable (AR), credit, and collections role, this is the perfect opportunity to grow your career. No prior AR experience required—we will train you! Key Responsibilities: Handle high-volume outbound and inbound phone calls to customers regarding outstanding invoices, payment statuses, and account updates. Conduct regular email follow-ups with customers to support credit and collection activities. Assist with reviewing customer accounts and documenting updates in the company’s systems. Support the credit and collections department with daily tasks, reporting, and account reconciliation as needed. Build positive customer relationships through clear, detail oriented communication and strong follow-up practices. Collaborate with internal departments (sales, customer service, finance) to resolve billing or account issues. Maintain accurate records of all customer interactions and payment commitments.
<p>A busy firm in the West Caldwell area is seeking a Collections Specialist to join their growing company. This Collections Specialist will manage accounts receivable processes by working closely with attorneys, clients, and finance staff to ensure timely payments and resolve outstanding debts. The ideal Collections Specialist will have prior experience out of the legal industry, professional services, or something close and have experience with a relevant system such as 3E, Aderant, etc. This Collections Specialist position requires strong communication, high attention to detail, and the ability to multitask. Other responsibilities of this Collections Specialist will include but not be limited to: </p><p><br></p><p>Collections Specialist Responsibilities:</p><ul><li>Collaborate with administrative leadership to address tasks and assignments effectively.</li><li>Assist clients with billing inquiries and provide clear explanations.</li><li>Support assigned partners with collections activities and strategies.</li><li>Follow up on overdue accounts to ensure timely resolution.</li><li>Prepare detailed reports for clients and partners related to accounts receivable.</li><li>Generate and distribute monthly reminder statements to clients.</li><li>Maintain organized and accurate accounts receivable records and files.</li><li>Coordinate with accounting staff to manage cash applications, resolve duplicate payments, and utilize funds held in trust.</li><li>Record all communications and updates in the document management system.</li></ul><p><br></p><p>This Collections Specialist role is paying between $75,000 and $95,000 annually depending on experience. If interested in this Collections Specialist position, apply today! </p>
We are looking for a motivated and detail-oriented Collections Specialist to join our client’s team in San Antonio, Texas on a contract basis. In this role, you will focus on Business-to-Business (B2B) collections, leveraging your expertise with ComputerEase and Microsoft Excel to ensure timely payments and accurate account management. This position is ideal for professionals who thrive in fast-paced environments and are dedicated to maintaining strong client relationships while achieving collection targets.<br><br>Responsibilities:<br>• Manage a portfolio of B2B accounts, ensuring timely and effective collection of outstanding balances.<br>• Reconcile accounts by investigating discrepancies and documenting payment arrangements within ComputerEase.<br>• Track and record collection activities, creating detailed reports using Microsoft Excel to monitor account statuses.<br>• Collaborate with internal teams, including Accounts Receivable and Sales, to address unresolved payment issues and discrepancies.<br>• Identify and recommend process improvements to enhance the efficiency of collection workflows.<br>• Ensure compliance with company policies and industry standards while safeguarding sensitive financial information.<br>• Communicate professionally with clients to resolve payment issues and maintain positive working relationships.<br>• Monitor payment trends and analyze data to propose effective resolutions for overdue accounts.<br>• Escalate complex collection cases to appropriate departments for further resolution when necessary.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Loma Linda, California. In this role, you will focus primarily on managing business-to-business collections, ensuring timely payments, and maintaining positive client relationships. This position requires a proactive approach to resolving billing discrepancies and minimizing financial risks to the organization.<br><br>Responsibilities:<br>• Oversee assigned customer accounts to ensure timely collection of outstanding balances.<br>• Address and resolve discrepancies related to payments, billing disputes, and overdue accounts.<br>• Coordinate with internal teams, including sales and customer service, to resolve account issues efficiently.<br>• Maintain accurate and detailed records of all collection activities, communications, and payment agreements.<br>• Generate and present aging reports and collection updates to management regularly.<br>• Identify accounts requiring escalation, legal action, or write-offs, and recommend appropriate measures.<br>• Ensure all collection practices align with company policies and applicable regulations.<br>• Assist with month-end and year-end processes related to accounts receivable.<br>• Utilize collection tools and software to improve efficiency and tracking of outstanding payments.
<p>Join our team in Minneapolis as a Collections Specialist! In this on-site position, you will play a critical role in managing and resolving outstanding accounts, helping to ensure our organization’s financial health while providing professional and empathetic customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact clients to collect outstanding payments via phone, email, and written correspondence</li><li>Negotiate payment arrangements and resolve account discrepancies</li><li>Maintain accurate records of all collection activities in company systems</li><li>Review aging reports and prioritize collection efforts accordingly</li><li>Work closely with internal departments to resolve billing and payment issues</li><li>Adhere to company policies and compliance standards</li></ul><p>Ready to take the next step in your career? Apply today or call 612-656-0250.</p>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
We are looking for a detail-oriented Collections Specialist to join our team in Brooklyn Center, Minnesota. In this Contract-to-permanent position, you will play a key role in managing accounts receivable, ensuring payments are processed accurately, and investigating discrepancies in unpaid accounts. This is an excellent opportunity to contribute to a dynamic team while growing your expertise in collections and financial services.<br><br>Responsibilities:<br>• Handle the collection process for outstanding accounts, ensuring timely resolution and payment.<br>• Verify and post received payments and adjustments accurately into the system.<br>• Investigate and analyze missing or incomplete information related to unpaid accounts.<br>• Communicate professionally with clients to address payment-related inquiries and resolve disputes.<br>• Utilize accounting software systems and CRM tools to track and manage account information.<br>• Process billing and claims administration tasks with precision and efficiency.<br>• Answer inbound calls to assist customers with account-related concerns.<br>• Ensure compliance with company policies and procedures in all collection activities.<br>• Generate reports on account statuses and provide insights to the management team.<br>• Collaborate with team members to improve collection strategies and processes.
