We are looking for a detail-oriented Accounts Payable Specialist to join our team in Emeryville, California. In this long-term contract role, you will play a critical part in maintaining accurate financial records and resolving invoice-related issues. The ideal candidate will have strong analytical skills and the ability to collaborate effectively with vendors and internal teams.<br><br>Responsibilities:<br>• Investigate and resolve discrepancies, disputes, and missing information related to inbound invoices.<br>• Compile and maintain comprehensive documentation for past due accounts, including all necessary paperwork and data.<br>• Partner with vendors and internal stakeholders to gather information required for resolving outstanding invoices.<br>• Propose and implement process improvements to enhance efficiency in handling invoice issues and collections.<br>• Ensure timely and accurate record-keeping for all accounts payable activities.<br>• Monitor incoming invoices to identify and address potential issues proactively.<br>• Provide clear communication and updates to stakeholders regarding the status and resolution of invoice-related matters.<br>• Support the team in adhering to company policies and compliance standards for accounts payable processes.
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our clients team in Latham, New York. This part-time contract-to-permanent position offers an exciting opportunity to contribute to the financial operations of our organization by ensuring accurate and timely processing of vendor invoices and payments. The role requires strong organizational skills and the ability to maintain precise financial records while collaborating effectively with vendors and internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Process vendor invoices with accuracy and efficiency to ensure timely payments.</p><p>• Verify and match purchase orders, receiving documents, and invoices to confirm proper documentation and approvals.</p><p>• Maintain and update vendor information within the accounting system for accuracy and compliance.</p><p>• Reconcile vendor statements and address discrepancies promptly.</p><p>• Review and process employee expense reports and reimbursement requests in line with company policies.</p><p>• Prepare and execute weekly payment runs, including checks, wires, and other payment methods.</p><p>• Organize and maintain records in the Accounts Payable inbox and ensure proper filing.</p><p>• Assist with month-end closing activities by ensuring all accounts payable transactions are recorded appropriately.</p><p>• Communicate effectively with vendors and internal departments to resolve invoice and payment inquiries.</p><p>• Support audit processes and contribute to improvements in automation, reporting, and training initiatives.</p>
We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
<p>Are you a detail-oriented professional with a passion for finance and accounting? Robert Half is seeking an experienced Accounts Payable Specialist on behalf of a trusted client in El Cajon, CA. This contract-to-permanent opportunity will allow you to refine your accounting skills in a collaborative environment while contributing to the organization’s financial success.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Process, review, and verify invoices for accuracy, appropriate coding, and compliance with company policies.</li><li>Manage vendor relationships, including responding to inquiries and reconciling discrepancies.</li><li>Prepare weekly payment runs (checks, ACH, and wire transfers) in adherence to deadlines.</li><li>Reconcile accounts payable ledger to ensure accurate and complete records.</li><li>Assist with month-end and year-end closing activities, including AP accruals and reconciliations.</li><li>Track and report expenses, ensuring timely payment approvals and compliance with company budgets.</li><li>Maintain organized records and ensure audit readiness for accounts payable transactions.</li><li>Collaborate with internal departments to resolve any AP-related concerns.</li><li>Apply continuous improvements to AP processes for efficiency and accuracy.</li></ul>
<p>We are looking for an Accounts Receivable Specialist I to join our team in Saint Paul, Minnesota. This is a Contract-to-permanent position, offering an excellent opportunity for individuals with strong analytical skills and a keen eye for detail. The ideal candidate will thrive in a fast-paced environment, managing multiple databases and contributing to business-to-business collections and account reconciliation.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve discrepancies in payments, including cases where payments are short or missing.</p><p>• Manage accounts receivable processes, including aging accounts and reconciliation of commercial accounts.</p><p>• Utilize multiple databases daily, ensuring accuracy and consistency across systems like Oracle and GetPaid.</p><p>• Conduct business-to-business collections with professionalism and efficiency.</p><p>• Collaborate with team members to measure and improve operational processes.</p><p>• Train onsite in downtown Saint Paul, with the potential for remote work in the future.</p><p>• Handle retail-related tasks, including inventory management and reconciliation.</p><p>• Provide detailed reporting and analysis to support financial decision-making.</p><p>• Work closely with managers and colleagues to ensure smooth workflows.</p><p>• Maintain strong organizational skills to meet deadlines and prioritize tasks effectively.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.<br>• Process orders accurately and ensure all customer requests are entered into the system properly.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Identify potential issues and provide timely solutions to enhance customer experience.<br>• Conduct research using computer systems to resolve customer concerns and deliver accurate information.<br>• Navigate multiple monitors and resolutions seamlessly while managing customer interactions.<br>• Communicate professionally and empathetically with customers to build trust and rapport.<br>• Handle both inbound and outbound calls as necessary to meet customer needs.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.
<p>B2B Collections Specialist</p><p>Robert Half is looking for an experienced B2B collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance professional as a part of a growing team, contact us today. This contract position is estimated to be a 8-12 month opportunity located in St. Paul, Minnesota.</p><p> </p><p>Our B2B Collections Specialist would have the following responsibilities:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
We are looking for an experienced HR Specialist to join our team in Little Rock, Arkansas. This is a long-term contract position that offers the opportunity to contribute to key human resources operations and support employees effectively. The ideal candidate will excel in HR administration, employee relations, and compliance processes.<br><br>Responsibilities:<br>• Manage day-to-day HR administrative tasks, ensuring smooth and efficient operations.<br>• Oversee onboarding processes to provide a seamless experience for new employees.<br>• Maintain and update HRIS systems to ensure accurate and secure employee records.<br>• Address employee relations matters by providing guidance and resolving concerns.<br>• Ensure compliance with HIPAA regulations and other applicable laws.<br>• Support recruitment efforts by coordinating interviews and handling necessary documentation.<br>• Assist with the creation and implementation of HR policies and procedures.<br>• Conduct regular audits of HR records to ensure accuracy and compliance.<br>• Collaborate with other departments to address workforce needs and organizational goals.
<p>Our client in Warrendale, PA is looking for a Customer Service/Inside Sales Representative to join their growing team. In this role, you will be responsible for building and maintaining customer relationships while driving sales growth through proactive customer engagement and expert product knowledge. It is fully onsite and a contract to hire, depending on experience, pay ranges from $22-$24. Hours are Monday through Thursday, 8:30 AM to 5:00 PM & Friday 7:30 AM to 4:00 PM. Background check and clearances required.</p><p><br></p><p>Key Responsibilities</p><p>* Handle incoming customer inquiries via phone and email, providing detailed product information, quotes, and order processing while maintaining our high standard of customer service excellence</p><p>* Develop and maintain strong relationships with existing customers while identifying new sales opportunities within assigned accounts</p><p>* Work closely with customers and our outside sale team to understand their safety equipment needs and recommend appropriate solutions from our product line</p><p>* Process orders accurately and efficiently while monitoring order status through delivery</p><p>* Collaborate with our warehouse team to ensure timely order fulfillment and resolve any shipping or delivery issues</p><p>* Partner with outside sales representatives to support customer needs, coordinate site visits, and ensure seamless customer service between field and inside sales teams</p><p>* Support outside sales team by providing product information, pricing updates, and inventory availability</p><p>* Maintain detailed customer records and update account information in our CRM system</p><p>* Stay current on industry safety regulations, product specifications, and new safety equipment innovations</p><p>* Assist in inventory management and product restocking recommendations</p><p><br></p><p><br></p>
We are looking for a highly organized and detail-oriented Collections Specialist to join our team in Greenville, North Carolina. In this long-term contract role, you will manage business accounts, oversee payment processes, and ensure timely collections while working with major clients such as Amazon and Walmart. This position offers a dynamic environment where strong communication and technical skills are essential to success.<br><br>Responsibilities:<br>• Manage a portfolio of business accounts, ensuring timely follow-up on outstanding payments.<br>• Utilize advanced Excel skills to analyze data, track collections, and generate reports.<br>• Communicate effectively with internal teams and external clients to resolve payment discrepancies.<br>• Maintain accurate documentation of collection activities and account statuses.<br>• Handle high-volume accounts, including major clients such as Amazon and Walmart, with precision and attention to detail.<br>• Adapt quickly to new systems and processes to enhance collection efficiency.<br>• Collaborate with other departments to streamline billing and collection procedures.<br>• Identify and address potential issues in the collection process proactively.<br>• Ensure compliance with company policies and regulatory requirements during all collection activities.
We are looking for a detail-oriented Medical Accounts Receivable Specialist to join our team in Scranton, Pennsylvania. In this long-term contract role, you will play a critical part in overseeing accounts receivable processes, ensuring accuracy in billing and payment activities, and maintaining efficient communication with patients, facilities, and internal teams. This position requires a strong understanding of medical billing procedures and the ability to identify and resolve discrepancies effectively.<br><br>Responsibilities:<br>• Monitor and follow up on outstanding accounts receivable to ensure aged receivables remain within acceptable timeframes.<br>• Investigate and resolve rejected claims by payers, processing necessary corrections in the billing system.<br>• Identify and address payment posting errors, communicating effectively with relevant staff to implement corrections.<br>• Respond to patient and facility inquiries regarding account balances and payment statuses.<br>• Analyze billing and coverage issues, collaborating with front office and billing teams to address unmet requirements.<br>• Research and recommend accounts for bad debt write-offs while preparing refund requests for outstanding credit balances.<br>• Recognize payment trends and report findings to supervisors, providing insights related to payers, diagnosis codes, and other relevant factors.<br>• Develop corrective action plans to resolve facility errors and ensure operational accuracy.<br>• Train team members to meet productivity goals and monitor their progress.<br>• Generate comprehensive reports to update stakeholders on billing department performance.
We are looking for a skilled Medical Biller/Collections Specialist to join our team in Berea, Ohio. This long-term contract position involves managing billing processes, addressing claims, and ensuring accurate payment collections within the healthcare industry. If you have a strong background in medical billing and collections, we encourage you to apply.<br><br>Responsibilities:<br>• Handle medical billing tasks, including processing claims and verifying data accuracy.<br>• Review and resolve medical denials efficiently to ensure proper reimbursement.<br>• Manage appeals for denied claims, following up with insurance providers as needed.<br>• Oversee hospital billing processes to guarantee compliance and timely payments.<br>• Collaborate with healthcare providers and insurance companies to address payment discrepancies.<br>• Monitor accounts receivable and ensure timely collection of outstanding balances.<br>• Maintain detailed records of billing activities to support audits and reporting.<br>• Analyze trends in denials and collections to recommend process improvements.<br>• Ensure compliance with all applicable regulations and industry standards.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Forest Hills, New York on a contract basis. This role is integral to managing insurance payments, reconciling financial transactions, and supporting administrative tasks in a fast-paced healthcare environment. If you thrive in a dynamic setting and have a passion for accuracy and organization, we encourage you to apply.<br><br>Responsibilities:<br>• Process incoming mail, including insurance payments, explanation of benefits (EOBs), and medical record requests, ensuring proper sorting and scanning.<br>• Address issues related to misdirected or returned mail to maintain efficient workflow.<br>• Record incoming payments such as checks, electronic funds transfers (EFTs), and credit card transactions with precision.<br>• Deposit checks and handle credit card payments promptly and accurately.<br>• Reconcile daily activity from multiple credit card merchant accounts against receipts and front desk reports.<br>• Cross-check patient and insurance information to ensure the accuracy of financial transactions.<br>• Download banking activity and align deposits with internal records for seamless reconciliation.<br>• Enter and upload financial data, including cash receipts, into NetSuite accounting software.<br>• Operate office equipment such as scanners and copy machines to support daily administrative tasks.<br>• Assist the accounting team with additional administrative duties as needed.
We are looking for an experienced Support Project Manager/Lead to join our team in Pittsburgh, Pennsylvania. This Contract-to-permanent position offers an exciting opportunity to oversee IT projects, procurement, and operational management within a dynamic organization. The ideal candidate will possess strong leadership abilities and a demonstrated track record in project management, with a focus on delivering results in a fast-paced environment.<br><br>Responsibilities:<br>• Define project scope and objectives while engaging relevant stakeholders and ensuring technical feasibility.<br>• Develop and implement detailed project schedules, action plans, and procedures to drive project success.<br>• Lead and facilitate project meetings, ensuring clear communication across all teams.<br>• Manage project resources effectively, including personnel, tools, and budgets.<br>• Conduct risk assessments and implement mitigation strategies to address potential project challenges.<br>• Monitor project timelines and budgets, ensuring adherence to established targets.<br>• Identify and address issues promptly, escalating them when necessary to maintain project progress.<br>• Oversee IT procurement, billing functions, contract management, and license administration.<br>• Collaborate with firm practice areas to provide technology outreach and support.<br>• Administer firm policies and perform other related duties as assigned.
<p>We are looking for a detail-oriented Medical Billing Specialist to join our team in Shreveport, Louisiana. In this short-term contract to full time position, you will play a vital role in ensuring accurate billing and claims processing within the healthcare industry. This opportunity is ideal for professionals with expertise in medical billing, coding, and collections.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit medical claims to insurance providers and government programs such as Medicaid.</p><p>• Review patient billing statements for accuracy and resolve discrepancies as needed.</p><p>• Perform coding of medical procedures and diagnoses using established guidelines.</p><p>• Manage collections, including follow-ups with insurance companies and patients.</p><p>• Utilize Microsoft Excel for data tracking, reporting, and analysis.</p><p>• Ensure compliance with billing regulations and healthcare standards.</p><p>• Collaborate with healthcare providers to gather necessary patient information for claims.</p><p>• Maintain organized records of billing activities for auditing and reporting purposes.</p><p>• Stay updated on changes to billing codes and insurance policies.</p><p>• Provide excellent customer service to patients regarding billing inquiries.</p>
We are looking for a detail-oriented Cash Application Specialist to join our team in Mendota Heights, Minnesota. In this long-term contract role, you will play a key part in ensuring the accurate and efficient application of cash payments while maintaining high standards of financial accuracy. This position offers an excellent opportunity to contribute to a dynamic wholesale distribution environment.<br><br>Responsibilities:<br>• Process and apply incoming cash payments to customer accounts with accuracy and timeliness.<br>• Reconcile discrepancies in customer accounts and resolve payment-related issues.<br>• Collaborate with internal teams to ensure smooth and efficient billing functions.<br>• Utilize accounting software systems to manage and track cash activity.<br>• Monitor and manage automated clearing house (ACH) transactions to ensure proper processing.<br>• Maintain detailed records of cash applications and prepare regular financial reports.<br>• Assist in the implementation of best practices for accounts receivable processes.<br>• Analyze data to identify trends or issues in payment processing and recommend improvements.<br>• Support the team in handling high-volume transactions with precision and speed.
We are looking for a Technical Support Specialist to join our team in Wappingers Falls, New York, on a contract basis. In this role, you will provide expert-level support for a variety of technologies, ensuring smooth operations and resolving technical issues efficiently. This position requires a strong understanding of hardware, software, and cloud-based systems.<br><br>Responsibilities:<br>• Deliver technical support for Cisco, Citrix, and cloud technologies, ensuring timely issue resolution.<br>• Diagnose and troubleshoot hardware-related problems, particularly with Dell systems.<br>• Manage and maintain Active Directory, ensuring proper user access and system security.<br>• Implement and monitor backup solutions to safeguard data and minimize downtime.<br>• Collaborate with team members to address and resolve technical challenges effectively.<br>• Provide guidance and support for system upgrades, migrations, and hardware installations.<br>• Document technical issues and resolutions to maintain an accurate knowledge base.<br>• Communicate complex technical concepts clearly to non-technical users.<br>• Stay updated on emerging technologies to enhance support capabilities.
<p>We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide basic troubleshooting assistance to customers and address their concerns effectively.</p><p>• Log service calls and maintain accurate records in the company database.</p><p>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.</p><p>• Enter and manage data within internal systems to support operational efficiency.</p><p>• Collaborate with team members to deliver exceptional customer support.</p><p>• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.</p><p>• Address connectivity problems and guide customers through resolution steps.</p><p>• Respond to customer inquiries via email and other communication channels.</p><p>• Take initiative to learn and apply knowledge about the swimming pool industry.</p><p>• Handle other duties as assigned to meet departmental goals.</p>
We are looking for a dedicated Tax Services Specialist to join our team in Rochester, New York. This long-term contract role requires an individual who excels in delivering exceptional customer service, possesses strong organizational skills, and thrives in a fast-paced environment. As a key contributor, you will play a vital role in ensuring timely and accurate tax-related processes while supporting both internal and external clients.<br><br>Responsibilities:<br>• Ensure timely follow-up on outstanding issues to meet service level agreements and resolve client concerns.<br>• Build and maintain a comprehensive understanding of company policies, procedures, and tax-related products.<br>• Organize and prioritize daily tasks with a focus on time-sensitive responsibilities.<br>• Handle diverse assignments, including payment processing, tax filings, account registrations, tax notice resolution, and data verification.<br>• Utilize systems such as Oracle, MasterTax, Prism, Salesforce, ClientSpace, and Microsoft Office to complete tasks efficiently.<br>• Research and resolve tax notices and discrepancies with accuracy and attention to detail.<br>• Uphold company values of integrity, accountability, service, and innovation in all interactions.<br>• Create and maintain spreadsheets to support data analysis and documentation needs.<br>• Provide exceptional customer support and address inquiries promptly.<br>• Perform additional responsibilities as assigned to support team objectives.
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
We are looking for an Accounts Payable Specialist to join our team in San Diego, California. In this long-term contract position, you will play a crucial role in managing cash flow, ensuring accurate invoice processing, and maintaining compliance with company policies. This is an excellent opportunity for someone with strong attention to detail to contribute to the financial operations of a dynamic organization.<br><br>Responsibilities:<br>• Review and verify vendor invoices to ensure billing accuracy and compliance with company policies.<br>• Process employee expense reports and resolve any discrepancies in a timely manner.<br>• Maintain and update vendor records to prevent unauthorized payments and expenses.<br>• Prepare and manage 1099 forms, ensuring year-end reporting requirements are met.<br>• Investigate and resolve issues related to delayed payments or urgent transactions.<br>• Organize and maintain records, including invoices, checks, and other financial documents.<br>• Assist with internal and external audits by providing necessary documentation and support.<br>• Reconcile supplier statements and bank accounts to ensure accuracy and timely reporting.<br>• Generate recurring and ad hoc financial reports as needed.<br>• Address customer service inquiries from internal and external stakeholders regarding accounts payable processes.
We are looking for an experienced IT Security Specialist to join our team in Cincinnati, Ohio. In this long-term contract role, you will play a key part in safeguarding organizational data and systems while ensuring compliance with security standards. This position offers the opportunity to work on critical cybersecurity initiatives and contribute to maintaining a secure technological environment.<br><br>Responsibilities:<br>• Implement and oversee data privacy measures to protect sensitive organizational information.<br>• Develop and enforce database security protocols to ensure the integrity and confidentiality of stored data.<br>• Monitor and respond to cybersecurity threats, conducting regular assessments to identify vulnerabilities.<br>• Establish and maintain cyber governance frameworks to adhere to industry regulations and best practices.<br>• Manage and secure computer files and digital assets against unauthorized access and potential breaches.<br>• Collaborate with cross-functional teams to design and execute security strategies and solutions.<br>• Provide training and awareness programs to educate employees about cybersecurity risks and practices.<br>• Conduct audits and generate reports to evaluate the effectiveness of security measures.<br>• Research and stay updated on emerging threats and technologies to proactively address security challenges.
We are looking for a dedicated Customer Success Specialist to join our team in Somerset, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer experiences while driving client satisfaction and retention. This is an excellent opportunity for an individual with call center and customer service expertise to thrive in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns in a timely and efficient manner.<br>• Build strong relationships with clients by understanding their needs and providing tailored solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.<br>• Monitor customer accounts to identify opportunities for upselling or cross-selling.<br>• Proactively address potential issues to improve customer retention and loyalty.<br>• Maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.<br>• Provide guidance and support to customers navigating company products and services.<br>• Utilize call center tools and technology to manage customer interactions effectively.<br>• Analyze customer success metrics to identify trends and recommend strategies for improvement.<br>• Participate in team meetings and training sessions to stay updated on company policies and best practices.
We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
