<p>This role is responsible for optimizing an existing customer‑facing portal with a strong emphasis on SQL performance, backend development, and API integrations. The developer will work hands‑on with databases and application logic, supporting enhancements, improvements, and ongoing maintenance in a fast‑paced, stakeholder‑driven environment.</p><p><strong>Project Description / Job Duties</strong></p><ul><li>Optimize and enhance an existing web portal to improve performance, reliability, and usability</li><li>Analyze, refactor, and clean complex SQL queries to improve database efficiency and data integrity</li><li>Develop, integrate, and maintain APIs to support application functionality and data exchange</li><li>Perform hands‑on PHP and Laravel development to support backend services and business logic</li><li>Collaborate with front‑end and back‑end components to ensure seamless system integration</li><li>Support ongoing enhancements, bug fixes, and performance tuning across the application stack</li><li>Work closely with business and technical stakeholders to understand requirements and deliver solutions</li><li>Adapt quickly to changing priorities and evolving project needs</li></ul><p><br></p>
<p><b>Help Desk Analyst </b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you.<br><br>Responsibilities:<br>• Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk.<br>• Escalate complex issues to appropriate teams to ensure timely and effective resolution.<br>• Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality.<br>• Collaborate with team members to improve processes and implement best practices for IT service management.<br>• Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions.<br>• Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance.<br>• Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery.<br>• Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment.<br>• Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
<p>We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.</p><p>• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.</p><p>• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.</p><p>• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.</p><p>• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.</p><p>• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.</p><p>• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.</p><p>• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.</p>
<p>We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio on a long-term contract assignment. This position supports technical operations by documenting application issues, assisting field technicians through an inbound support queue, and helping maintain consistent service during scheduled project work. The role begins with daytime training and access setup, then transitions to a four-day workweek schedule.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line support for field technicians by responding to incoming calls and resolving routine technical questions.</p><p>• Review application behavior before and after upgrade-related activities and record any issues that require follow-up.</p><p>• Create, update, and track service desk tickets to ensure technical problems are properly documented and routed.</p><p>• Troubleshoot Windows-based desktop and access issues using established support procedures and escalation paths.</p><p>• Use Active Directory to assist with user access, account support, and related administrative tasks.</p><p>• Document deficiencies clearly so support teams can investigate and address unresolved problems.</p><p>• Participate in initial daytime training and network access preparation before moving to the standard project schedule.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.</p><p>• Configure and image PCs and laptops to meet organizational standards.</p><p>• Set up and maintain workstations, ensuring optimal functionality.</p><p>• Install and connect printers and other hardware devices to the network.</p><p>• Perform basic troubleshooting of hardware and software concerns.</p><p>• Upgrade and maintain hardware components to enhance performance.</p><p>• Assist with software installations, updates, and problem resolution.</p><p>• Provide technical support in a data center environment.</p><p>• Address and resolve workstation hardware issues efficiently.</p><p>• Document and report technical problems and resolutions for future reference.</p>
<p>We are seeking an experienced <strong>Lead Cable Technician (Super Lead)</strong> to serve as the on-site authority overseeing structured cabling and fiber deployment activities. This individual will act as the primary point of contact (POC) for client stakeholders and will be responsible for execution, field leadership, communication, and overall team performance during assigned shifts.</p><p>This is a hands-on leadership role within enterprise and hyperscale data center environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the on-site POC for client stakeholders and partners</li><li>Execute and manage daily work plans alongside L1 and L2 technicians</li><li>Direct, prioritize, and coordinate team tasks to meet delivery timelines</li><li>Monitor work quality, safety compliance, and adherence to client standards</li><li>Address field issues in real time and escalate when necessary</li><li>Act as the escalation point for L1 and L2 technicians during deployment and testing</li><li>Communicate progress updates, risks, and completion status to client stakeholders</li></ul>
<p><br></p><p>Software Platform Engineer will design, build, and maintain a core Data & Machine Learning platform.</p><p><br></p><p>Platform Development: Design and implement new features for our AWS and Databricks-based platform, staying current with industry trends and advancements in AI. Core Component Implementation: Test and integrate central platform components that support our technology stack and serve tenants across the organization. Collaboration: Partner with other engineering teams to identify and deliver platform enhancements that solve specific business problems. Maintain Excellence: Uphold strict security protocols, compliance controls, and architectural principles in all aspects of your work.</p><p><br></p><p><br></p>
<p>Onsite in MA 3x per week, non-negotiable</p><p><br></p><p>We are looking for a Systems Engineer to join our team in Massachusetts and provide senior-level expertise across Microsoft 365 environments. This position is suited for someone who excels at solving complex technical challenges, guiding enterprise integration efforts, and partnering with cross-functional teams to deliver secure, well-structured outcomes. The role offers the opportunity to influence architecture decisions while remaining deeply involved in hands-on engineering work.</p><p><br></p><p>Responsibilities:</p><p>• Direct Microsoft 365 integration efforts related to organizational consolidation, including planning, coordination, and execution across multiple environments.</p><p>• Develop identity integration approaches using Azure AD and Entra ID, covering synchronization, domain alignment, and access control design.</p><p>• Oversee the migration and integration of Exchange Online, including mailbox transitions, mail routing, retention configuration, and discovery requirements.</p><p>• Manage SharePoint Online and OneDrive integration activities, including content structure, permissions alignment, and data movement planning.</p><p>• Build and use PowerShell-based scripts and automation processes to improve consistency, accuracy, and repeatability throughout migration work.</p><p>• Collaborate with security, compliance, and legal stakeholders to align access policies, governance standards, retention practices, and eDiscovery needs.</p><p>• Provide technical direction during cutover windows and deliver support to stabilize services following implementation.</p><p>• Act as the primary technical advisor for Microsoft 365 architecture, integration strategy, and risk reduction best practices.</p>
Position: IT INFRASTRUCTURE ENGINEER / IT HELP DESK MANAGER<br>Location: QUAD CITIES - ONSITE<br>Salary: up to $85K + exceptional benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Robert Half is looking for a IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN QUAD CITIES for a permanent direct hire full time position for our client company. <br><br> In this unique IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN QUAD CITIES permanent position you will join a highly successful company.<br> <br>This is a thriving organization with a close knit team. You will have autonomy to manage the IT Help Desk Team and assist in other IT Infrastructure Administration initiatives and projects. You will feel a true sense or ownership and relationship building as you will be a go-to person for your own team and customers across the entire organization. <br><br><br>Responsibilities will include managing and assisting with Help Desk Tier 1-3 tickets and any special projects. A wide breadth of IT experience and a proven track record of IT customer service success are essential. You will build strong collaboration and trust with the Senior Leaders and the IT Infrastructure Teams.<br><br>This is a FANTASTIC opportunity to apply ALL OF YOUR SKILLS, BE VALUED AND REWARDED FOR YOUR CONTRIBUTIONS . You will not be bored in this position and your contributions will be recognized and rewarded.<br><br>Requirements:<br> • 7+ years of IT Help Desk and Infrastructure experience in various roles including: desktop support analyst, help desk manager, system administrator, network administrator, security administrator and other.<br> • Technical skills will include: MS O365, desktop, hardware, software, Active Directory, user accounts, installing network hardware and software, setting up network external devices, rouble-shooting connectivity issues and other research and resolution.<br> • Must possess exceptional communication, presentation, customer service skills<br> <br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. **
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
<p>The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>• Provide end-to-end client support via a ticketing system for local and remote users</p><p>• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access</p><p>• Support Office 365 administration, including user setup and ongoing maintenance</p><p>• Administer Exchange Online, including mailbox management and licensing</p><p>• Manage Intune and mobile device administration for laptops, tablets, and phones</p><p>• Support current and legacy Windows operating systems</p><p>• Administer Active Directory and Group Policy in a multi-domain organization</p><p>• Perform computer imaging, deployment, and lifecycle support</p><p>• Add, configure, and maintain workstations, laptops, and mobile devices</p><p>• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication</p><p>• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN</p><p>• Respond to system alerts and provide coverage for senior systems administration functions as needed</p><p>• Support conference room audio and video technology</p><p>• Assist with building security systems and local network connectivity in coordination with IT</p><p>• Support network printers and office automation systems</p><p>• Provide mobile device and endpoint support for both office-based and remote users</p>
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices.<br>• Perform regular maintenance and updates on hardware and software systems to ensure optimal performance.<br>• Document detailed steps and solutions for resolving user issues in the call tracking system.<br>• Install and configure hardware and software for end-users as needed.<br>• Manage inventory control and assist in transporting hardware between locations.<br>• Stay informed about current trends and advancements in technology to enhance support services.<br>• Deliver individual or group training sessions on computer hardware and software usage.<br>• Participate in projects aimed at implementing new technologies and improving service delivery.<br>• Escalate unresolved technical issues to higher support levels when necessary.<br>• Handle additional responsibilities and tasks as assigned.
<p>Job Summary</p><p>We are seeking a reliable and customer‑focused <strong>Desktop Support Technician</strong> to provide technical assistance and support for end users. The ideal candidate will have at least <strong>1 year of hands‑on desktop support experience</strong>, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.</p><p>Responsibilities</p><ul><li>Provide <strong>Level 1 and Level 2 desktop support</strong> for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations.<br><br>Responsibilities:<br>• Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting.<br>• Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies.<br>• Perform break-fix support for docking stations, PCs, and other hardware components.<br>• Troubleshoot and resolve problems associated with Office 365 applications and services.<br>• Manage and document tickets in the support system, ensuring timely resolution of user issues.<br>• Utilize network monitoring tools to identify and address network performance or equipment issues.<br>• Configure and maintain network hardware, including switches and infrastructure components.<br>• Assist with desktop imaging and operating system installations to ensure systems are up-to-date.<br>• Support Active Directory environments by managing user accounts and permissions.<br>• Collaborate with team members to enhance IT processes and deliver superior user support.
<p>Robert Half Talent Solutions is seeking an experienced <strong>IT Support Specialist</strong> to support our client in the <strong>manufacturing industry</strong>. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.</p><p>The position follows an <strong>overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off</strong>, and requires dependability and responsiveness in a production-driven setting.</p><p>Key Responsibilities</p><ul><li>Provide hands-on support and configuration for <strong>RF scanners</strong> used in warehouse and logistics operations</li><li>Troubleshoot and maintain <strong>Zebra label printers</strong> and related peripherals</li><li>Perform system imaging, device deployments, and updates using <strong>SCCM and/or Intune</strong></li><li>Diagnose and resolve network-related issues including <strong>DNS, DHCP, Telnet, and SSH</strong></li><li>Administer <strong>Active Directory</strong> accounts, permissions, and group policies</li><li>Deliver <strong>Tier 1–2 technical support</strong> in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul><p><br></p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management.<br><br>Responsibilities:<br>• Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.<br>• Deploy and configure hardware for new users while upgrading existing equipment when necessary.<br>• Perform laptop imaging and setup for both new and current employees.<br>• Provide encryption keys and other secure access tools to users as required.<br>• Troubleshoot and resolve issues related to company hardware, software, and desktop applications.<br>• Manage incident tickets in ServiceNow, ensuring timely updates and resolution.<br>• Recommend suitable equipment purchases based on user needs and organizational requirements.<br>• Conduct periodic inventory checks of computer supplies and perform asset management tasks.<br>• Apply necessary Windows updates to maintain system security and functionality.<br>• Assist with other related tasks as assigned to support the IT infrastructure.
We are looking for a skilled Desktop Support Analyst to join our team in Hazlehurst, Georgia. In this long-term contract position, you will play a vital role in ensuring seamless operations by providing technical support and troubleshooting for hardware, software, and networking systems. This role offers an excellent opportunity to work in a dynamic environment while contributing to the success of our organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to desktop hardware, software, and networking systems.<br>• Manage and maintain Active Directory user accounts, group policies, and security permissions.<br>• Provide support for Microsoft Office 365 applications, including Exchange Online, SharePoint, and Teams.<br>• Perform hardware repairs and upgrades to ensure optimal functionality.<br>• Collaborate with team members to develop solutions for complex technical problems.<br>• Deliver clear and effective communication to end-users, assisting them with technical challenges.<br>• Conduct system updates and maintain documentation for troubleshooting procedures.<br>• Ensure compliance with IT security protocols and organizational standards.<br>• Monitor and address performance issues across desktop systems.<br>• Support the deployment of new technologies and systems within the organization.
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.<br><br>Responsibilities:<br>• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.<br>• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.<br>• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.<br>• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.<br>• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.<br>• Generate compliance and completion reports while validating data accuracy using Excel.<br>• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.<br>• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.<br>• Adhere to established governance standards, including naming conventions and metadata protocols.<br>• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
<p>Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul><p><br></p>
<p>Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. </p><p><br></p><p>We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.</p><p>• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.</p><p>• Maintain professionalism and de-escalate situations to ensure positive customer experiences.</p><p>• Collaborate with team members to streamline communication and enhance problem-solving efforts.</p><p>• Create and manage detailed documentation to support technical processes and training initiatives.</p><p>• Stay updated on emerging technologies and improve technical skills continuously.</p><p>• Perform repairs and maintenance on mechanical equipment as required.</p><p>• Uphold teamwork and a positive attitude in all aspects of the role.</p><p>• Ensure reliability and consistency in managing customer support tasks.</p>
<p>We are looking for an experienced Senior Engineering Technician to join our client's team 100% onsite in Greater Milwaukee. In this role, you will perform advanced mechanical testing and troubleshooting while ensuring the reliability of automated systems and processes. This position offers an opportunity to lead lab activities, mentor peers, and contribute to the continuous improvement of testing methodologies and equipment.</p><p><br></p><p>Responsibilities:</p><p>• Conduct advanced mechanical tests using sophisticated electrical and mechanical testing equipment.</p><p>• Prepare detailed reports, daily test logs, and incident summaries to document findings.</p><p>• Lead lab operations and provide mentorship to other technicians to enhance team capabilities.</p><p>• Set up, troubleshoot, and interpret data from data acquisition systems to ensure accurate results.</p><p>• Serve as a subject matter expert on testing processes, product performance, and test results.</p><p>• Provide feedback to supervisors and engineers to prioritize workload and improve processes.</p><p>• Recommend product improvements based on test results, competitive analysis, and observations.</p><p>• Drive continuous improvement initiatives for lab equipment, test systems, and operational methods.</p><p>• Utilize fabrication tools to modify components or generators as needed.</p><p>• Collaborate with cross-functional teams to share insights and influence decision-making.</p>
<p>We are looking for a skilled Senior Desktop Support Analyst to join our team in Mesa, Arizona. In this long-term contract position, you will play a critical role in ensuring seamless IT support and troubleshooting for end-users. Your expertise and problem-solving skills will contribute to maintaining the efficiency and reliability of technical systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level support for technical issues, including diagnosing and resolving problems related to Windows and Active Directory.</p><p>• Manage and respond to service desk tickets promptly, ensuring timely resolutions.</p><p>• Perform basic troubleshooting for hardware, software, and network-related issues.</p><p>• Assist users with Windows 10 configurations and updates to enhance system performance.</p><p>• Maintain accurate documentation of support activities and solutions for future reference.</p><p>• Conduct regular system checks to identify and address potential issues proactively.</p><p>• Collaborate with other IT team members to escalate complex problems when necessary.</p><p>• Deliver exceptional customer service by communicating effectively with users and addressing their concerns.</p><p>• Ensure adherence to company policies and procedures while handling IT support tasks.</p><p>• Stay updated on emerging technologies and best practices to enhance support capabilities.</p>
We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.<br><br>Responsibilities:<br>• Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary.<br>• Monitor system performance to ensure reliability, security, and optimal functionality.<br>• Assist end users with system access, hardware setup, application usage, and configurations.<br>• Document incidents, solutions, and knowledge base articles to promote ongoing improvement.<br>• Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades.<br>• Perform account management tasks, such as resetting passwords and resolving access issues.<br>• Provide remote support for users both on-site and in off-site locations.<br>• Deliver basic training to users on IT tools and technologies to enhance their efficiency.<br>• Collaborate with internal IT teams and external vendors to address and resolve technical issues.<br>• Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.