<p>We are seeking a skilled <strong>Desktop Support Analyst</strong> to provide hands-on technical support for end users in a Windows-based environment. This role will focus on <strong>PC imaging, workstation setup, hardware and software troubleshooting, and Microsoft 365 support</strong>. The ideal candidate is customer-service oriented, technically strong, and comfortable supporting users in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide desktop support for Windows-based PCs, laptops, and related hardware</li><li>Image, configure, and deploy new computers and rebuild existing devices as needed</li><li>Set up and install workstations, including monitors, docking stations, peripherals, and accessories</li><li>Troubleshoot and resolve hardware, software, printer, and connectivity issues</li><li>Support users with <strong>Microsoft 365</strong> applications, including Outlook, Teams, Word, Excel, and SharePoint</li><li>Perform user account setup, password resets, and basic access support</li><li>Diagnose and escalate more complex technical issues when necessary</li><li>Maintain accurate documentation of support requests, resolutions, and asset inventory</li><li>Assist with moves, adds, and changes for employee workstation setups</li><li>Ensure systems are updated, patched, and functioning properly</li></ul><p><br></p>
<p>We are looking for a <strong>part-time Desktop Support Analyst (25–30 hours/week)</strong> to provide hands-on technical assistance for employees in Fort Lauderdale, Florida within a manufacturing environment. This <strong>long-term contract opportunity</strong> is focused on delivering reliable desktop support, resolving day-to-day technology issues, and helping maintain a stable and productive workplace.</p><p>The ideal candidate enjoys working directly with users, has strong troubleshooting skills across end-user devices and software, and can provide dependable onsite support while assisting with hardware deployments, system maintenance, and ongoing IT initiatives. This role is well suited for a technology professional seeking a flexible part-time schedule while making a meaningful impact within an internal IT team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.</p><p>• Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.</p><p>• Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.</p><p>• Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.</p><p>• Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.</p><p>• Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.</p><p>• Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.</p><p>• Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.</p><p>• Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.</p>
<p><strong>Cloud Engineer</strong></p><p>We are seeking a talented <strong>Cloud Engineer</strong> to join our infrastructure team. This role is ideal for someone who enjoys building cloud-based solutions, optimizing deployments, and supporting scalable, secure environments. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a solid foundation in cloud architecture with room to grow into more advanced engineering responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources across Azure, AWS, and/or GCP</li><li>Implement cloud security controls including IAM/RBAC permissions, encryption, policies, and MFA</li><li>Build and maintain Infrastructure-as-Code templates using Terraform, ARM/Bicep, or CloudFormation</li><li>Support CI/CD pipelines and automated deployments for application and infrastructure releases</li><li>Monitor cloud performance, availability, cost usage, and alerts using native tools</li><li>Troubleshoot cloud networking issues including firewalls, VNETs/VPCs, routing, gateways, and load balancers</li><li>Support containerized workloads using Docker and Kubernetes</li><li>Collaborate with developers, DevOps teams, and systems administrators on cloud projects</li><li>Document cloud architectures, procedures, and operational guidelines</li><li>Assist with cloud migrations, modernization initiatives, and optimization efforts</li></ul><p><br></p>
<p><strong>DevOps Engineer</strong></p><p>We are seeking a motivated <strong>DevOps Engineer</strong> to enhance automation, streamline deployments, and support modern cloud-native infrastructure. This role is ideal for someone who enjoys improving system reliability, optimizing pipelines, and enabling faster development workflows.</p><p><strong>Responsibilities</strong></p><ul><li>Build, maintain, and optimize CI/CD pipelines using tools like Azure DevOps, GitHub Actions, or Jenkins</li><li>Support containerized environments using Docker and Kubernetes</li><li>Manage infrastructure automation using Terraform, Helm, Ansible, or Bicep</li><li>Monitor application performance, system uptime, and deployment health</li><li>Troubleshoot build failures, pipeline issues, infrastructure drift, and deployment errors</li><li>Manage configuration management across multiple environments</li><li>Collaborate with developers and cloud engineers during releases and application migrations</li><li>Implement logging, monitoring, and alerting solutions</li><li>Maintain documentation for deployments, pipelines, and CI/CD procedures</li></ul><p><br></p>
<p><strong>Software Developer</strong></p><p>We are seeking a versatile <strong>Software Developer</strong> to build, optimize, and support applications across our technology stack. This role is ideal for someone who enjoys writing code, solving problems, and contributing to high-quality software solutions. The ideal candidate will be detail-oriented, collaborative, and eager to grow into more advanced development responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Develop new software features using modern programming languages and frameworks</li><li>Maintain and enhance existing applications and services</li><li>Write clean, maintainable, well-structured code following best practices</li><li>Collaborate with other developers, QA teams, and product managers</li><li>Build APIs, integrations, and backend services</li><li>Debug application issues, performance problems, and system defects</li><li>Participate in sprint planning, technical discussions, and architecture reviews</li><li>Support deployments through CI/CD tools and version control</li><li>Maintain documentation for code, API endpoints, and application architecture</li></ul><p><br></p>
<p>Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide help desk support for hardware, software, and user access issues</li><li>Perform <strong>Active Directory password resets</strong> and basic account administration</li><li>Support users with <strong>Office 365</strong> applications, including Outlook, Teams, and related tools</li><li>Troubleshoot and resolve issues in <strong>Windows 10</strong> environments</li><li>Deliver <strong>remote support</strong> to end users via phone, email, and chat</li><li>Document support requests, resolutions, and escalations in the ticketing system</li><li>Escalate more complex technical issues to the appropriate IT teams as needed</li><li>Maintain strong communication with users throughout the support process</li></ul><p><br></p>
<p>Robert Half is hiring a Help Desk Technician in Doral, FL</p><p>A help desk role provides frontline IT support to users experiencing technical issues. It combines customer service, troubleshooting, and administrative tasks to ensure smooth IT operations. </p><p><strong>Core Duties and Responsibilities</strong></p><ul><li><strong>Respond to support requests</strong> via phone, email, chat, or ticketing systems. </li><li><strong>Log and track tickets</strong> with complete incident details (user info, device, symptoms, steps taken). </li><li><strong>Troubleshoot common issues</strong> such as email problems, printer errors, VPN failures, and software malfunctions. </li><li><strong>Provide remote or in‑person support</strong> using diagnostic tools and remote-control software. </li><li><strong>Perform account management tasks</strong> like password resets and account unlocks. </li><li><strong>Escalate unresolved issues</strong> to Tier 2 or Tier 3 support with detailed notes. </li><li><strong>Assist with onboarding</strong> by preparing and configuring new employee equipment. </li><li><strong>Maintain documentation</strong>, including knowledge base articles and troubleshooting guides.</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p><strong>IT Support Specialist</strong></p><p>We are seeking a dedicated <strong>IT Support Specialist</strong> to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.</p><p><strong>Responsibilities</strong></p><ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul><p><br></p>