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11 results for Help Desk Technician in Miami, FL

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service. Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-24T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a friendly, solutions-focused Help Desk Technician for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.What You’ll Do:<ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul>
2026-08-07T00:00:00Z

Help Desk Technician II

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. Responsibilities:<ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot Active Directory issues including password resets, account access, and permissions. </li><li>Support Office 365 applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the ticketing system. </li><li>Support Mobile Device Management (MDM) enrollment and device troubleshooting. </li><li>Assist users with VPN connectivity and remote desktop support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
2026-08-07T00:00:00Z

Service Desk Specialist

Miami, FL
onsite
Permanent / Full Time
59000 - 60000 USD / Yearly
We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server, and access management environments while resolving technical issues efficiently and professionally. The ideal candidate brings strong hands-on experience with Microsoft platforms, directory services, and end-user support tools, along with a proactive approach to system security and service quality. Responsibilities: • Provide frontline and escalated technical support for desktop, server, and access-related issues across the organization. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and appropriate access. • Support and troubleshoot Microsoft Windows Server and Windows 10 environments to ensure stable system performance. • Configure, deploy, and maintain Dell hardware and related endpoint technology used by employees. • Manage and resolve issues involving Citrix-based access, application delivery, and remote user connectivity. • Monitor service requests and incidents, document resolutions clearly, and follow established support procedures. • Assist with system maintenance activities, security controls, and operational updates that affect end-user computing environments. • Collaborate with internal IT teams to identify recurring issues and improve support efficiency and reliability.
2026-08-05T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-07-29T00:00:00Z

Hardware Technician

Coral Springs, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Hardware Technician to join a collaborative team supporting technical deployment and service operations in Coral Springs, Florida. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on hardware work, follows detailed procedures with precision, and stays organized in a fast-paced environment. The role focuses on preparing devices to customer specifications, supporting service requests, and assisting with basic technical troubleshooting while maintaining high security and quality standards. Responsibilities: • Configure hardware by installing required applications and loading secure keys according to customer-specific requirements. • Complete service and repair authorization work accurately and within established turnaround expectations. • Provide first-level technical support to customers and internal team members for common hardware and software issues. • Troubleshoot device functionality using established processes and documented technical information. • Maintain accurate handling of inventory by organizing stock locations and supporting equipment allocation needs. • Follow all applicable security protocols, compliance requirements, and operational standards during device preparation and servicing. • Manage assigned tasks efficiently while maintaining consistent productivity and close attention to detail. • Contribute to team operations with a proactive approach and support additional technical duties as business needs evolve.
2026-07-27T00:00:00Z

Hardware Technician

Coral Springs, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida on a contract basis with the potential for a permanent position. This position supports device preparation and technical service activities, with a strong focus on accuracy, consistency, and timely completion of customer-related requests. The ideal candidate is comfortable working in a team-driven environment, handling detailed technical tasks, and providing practical support for hardware and software issues. Responsibilities: • Prepare hardware for customer delivery by installing required applications and completing secure configuration steps based on order specifications. • Process service and repair requests by evaluating devices, performing assigned technical tasks, and documenting work accurately. • Follow established security and compliance procedures while handling systems, software loads, and protected access components. • Provide frontline technical support to customers and internal team members by resolving basic hardware, software, and operating system issues. • Assist with inventory organization by tracking equipment locations, maintaining stock accuracy, and supporting allocation needs. • Manage multiple assignments efficiently while maintaining quality standards and meeting expected turnaround times. • Use internal documentation and prior knowledge to complete detail-sensitive tasks with a high degree of precision. • Contribute to team operations by taking initiative, supporting shared goals, and completing additional duties as business needs require.
2026-08-04T00:00:00Z

Help Desk Analyst II (night shift)

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
** This role is night shift ** 6p-2am or 5p-1am Mon-FriWe are seeking a Help Desk Analyst II to provide advanced technical support to end users across the organization. This role will be responsible for troubleshooting and resolving issues related to Office 365, network connectivity, VPN access, and desktop support, while ensuring timely and accurate ticket documentation within the Remedy ticketing system. The ideal candidate will have strong customer service skills, solid technical troubleshooting experience, and the ability to support a fast-paced IT environment.Key Responsibilities:<ul><li>Provide Level 2 technical support for hardware, software, and network-related issues</li><li>Troubleshoot and resolve problems involving Microsoft Office 365, including Outlook, Teams, OneDrive, and related applications</li><li>Support users with VPN connectivity issues for remote access</li><li>Diagnose and resolve network support issues, including connectivity, access, and performance problems</li><li>Manage, track, and update incidents and service requests using the Remedy ticketing system</li><li>Escalate complex technical issues to the appropriate teams when necessary</li><li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li><li>Assist with user account management, password resets, and access permissions</li><li>Document troubleshooting steps, resolutions, and support procedures</li><li>Provide excellent customer service and communicate technical information clearly to non-technical users</li></ul>
2026-08-05T00:00:00Z

Hardware IT Technician

Coral Springs, FL
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Hardware Technician to join a collaborative team supporting technical deployment and service operations in Coral Springs, Florida. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on hardware work, follows detailed procedures with precision, and stays organized in a fast-paced environment. The role focuses on preparing devices to customer specifications, supporting service requests, and assisting with basic technical troubleshooting while maintaining high security and quality standards. Responsibilities:• Configure POS hardware by installing required applications and loading secure keys according to customer-specific requirements.• Complete service and repair authorization work accurately and within established turnaround expectations.• Provide first-level technical support to customers and internal team members for common hardware and software issues.• Troubleshoot device functionality using established processes and documented technical information.• Maintain accurate handling of inventory by organizing stock locations and supporting equipment allocation needs.• Follow all applicable security protocols, compliance requirements, and operational standards during device preparation and servicing.• Manage assigned tasks efficiently while maintaining consistent productivity and close attention to detail.• Contribute to team operations with a proactive approach and support additional technical duties as business needs evolve.
2026-08-04T00:00:00Z

Part-Time Desktop Support Specialist

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a part-time Desktop Support Analyst (25–30 hours/week) to provide hands-on technical assistance for employees in Fort Lauderdale, Florida within a manufacturing environment. This long-term contract opportunity is focused on delivering reliable desktop support, resolving day-to-day technology issues, and helping maintain a stable and productive workplace.The ideal candidate enjoys working directly with users, has strong troubleshooting skills across end-user devices and software, and can provide dependable onsite support while assisting with hardware deployments, system maintenance, and ongoing IT initiatives. This role is well suited for a technology professional seeking a flexible part-time schedule while making a meaningful impact within an internal IT team. Responsibilities:• Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.• Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.• Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.• Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.• Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.• Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.• Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.• Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.• Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.
2026-07-13T00:00:00Z

IT Technology Trainer

Delray Beach, FL
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are seeking an experienced IT Technical Trainer / IT Training Lead to design, deliver, and continuously enhance enterprise-wide IT and digital productivity training programs. This role will play a key part in driving adoption of modern workplace technologies, including Microsoft Copilot and other AI-enabled tools, helping employees use technology securely, effectively, and in alignment with business goals.The IT Training Lead will work closely with IT, Information Security, Human Resources, and business leadership to translate technical capabilities into practical learning experiences that improve employee productivity and support organizational success.Key Responsibilities<ul><li>Design, develop, and deliver engaging IT training programs for employees across the organization.</li><li>Lead training initiatives focused on digital workplace technologies, including Microsoft 365, Microsoft Copilot, collaboration platforms, and other AI-powered tools.</li><li>Partner with IT, Security, HR, and department leaders to identify skill gaps and training priorities.</li><li>Create learning paths, training materials, user guides, workshops, and e-learning content tailored to varying levels of technical proficiency.</li><li>Promote secure and compliant use of technology by incorporating cybersecurity and governance best practices into training programs.</li><li>Measure training effectiveness through adoption metrics, user feedback, and business productivity outcomes.</li><li>Continuously evaluate and improve training content to keep pace with evolving technologies and business needs.</li><li>Support change management efforts tied to new system rollouts, upgrades, and digital transformation initiatives.</li><li>Serve as a subject matter resource for end-user technology enablement and best practices.</li></ul>
2026-07-24T00:00:00Z