We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.<br><br>Responsibilities:<br>• Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary.<br>• Monitor system performance to ensure reliability, security, and optimal functionality.<br>• Assist end users with system access, hardware setup, application usage, and configurations.<br>• Document incidents, solutions, and knowledge base articles to promote ongoing improvement.<br>• Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades.<br>• Perform account management tasks, such as resetting passwords and resolving access issues.<br>• Provide remote support for users both on-site and in off-site locations.<br>• Deliver basic training to users on IT tools and technologies to enhance their efficiency.<br>• Collaborate with internal IT teams and external vendors to address and resolve technical issues.<br>• Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.
We are looking for a detail-oriented Permit Technician to join our team in Nampa, Idaho. In this long-term contract role, you will play a vital part in facilitating the permitting process by ensuring accurate and timely submission of applications. This position offers an excellent opportunity to develop expertise in permitting procedures, codes, and regulations while supporting both internal teams and external stakeholders.<br><br>Responsibilities:<br>• Assist in the preparation and submission of permit applications, ensuring all required information is accurate and complete.<br>• Track and manage permit documentation to maintain organized and up-to-date records.<br>• Collaborate with internal teams and external agencies to address questions and resolve permit-related issues.<br>• Review permitting requirements to ensure compliance with applicable codes and regulations.<br>• Coordinate schedules and timelines to support the timely delivery of permits.<br>• Communicate updates and progress to relevant stakeholders throughout the permitting process.<br>• Support the drafting and review of contracts associated with permitting activities.<br>• Facilitate the processing of building permits for construction and related projects.<br>• Monitor and report on the status of submitted permits to ensure deadlines are met.<br>• Provide administrative support to streamline the permitting workflow.
<p>We’re proactively building a pipeline of Lead Access Control & Video Surveillance Technicians for upcoming contract-to-hire opportunities with a growing security technology team.</p><p>These roles focus on supporting commercial and industrial environments, delivering high-quality installation, configuration, and support of electronic security systems. This is a hands-on opportunity for technicians who enjoy working in the field, solving problems, and owning projects from install through completion.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Install, program, and service access control systems (controllers, readers, locks, door hardware, power supplies)</li><li>Deploy and maintain IP-based video surveillance systems including cameras, NVRs/DVRs, and VMS platforms</li><li>Run, terminate, label, and test low-voltage cabling (Cat5e/Cat6, coax, composite)</li><li>Troubleshoot system issues across hardware, software, and network connectivity</li><li>Read and interpret blueprints, schematics, and wiring diagrams</li><li>Support system commissioning, preventative maintenance, and client handoff</li><li>Document work performed and provide basic end-user training</li></ul><p><strong>Work Environment & Structure:</strong></p><ul><li>Primarily onsite (approx. 65%) with regional travel (~35%)</li><li>Typical daytime schedule; occasional second shift if project timelines require</li><li>Work across commercial and industrial sites, including K-12 environments</li></ul>
<p><strong>Job Summary</strong></p><p>We are seeking a motivated and customer-focused <strong>Helpdesk Support Specialist</strong> to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support & Issue Resolution</strong></p><ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul><p><strong>Process & Knowledge Management</strong></p><ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul><p><strong>Client Satisfaction & Communication</strong></p><ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul><p><strong>Continuous Improvement & Special Projects</strong></p><ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
<p><strong>Help Desk Technician – Level 2</strong></p><p><strong>Location:</strong> Manchester, CT</p><p><br></p><p>A Robert Half client is seeking a Help Desk Level 2 Technician to provide day-to-day technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve Level 2 desktop, hardware, and software issues</li><li>Support Windows environments, Microsoft 365, and Active Directory</li><li>Escalate complex issues as needed and document work in a ticketing system</li></ul><p><br></p><p><br></p>