<p><strong>📞 Bilingual Call Center / Social Services Resource Agent</strong></p><p> <strong>Non-Profit Organization – Contract to Hire</strong></p><p> <strong>Start: Early 2026 | Fully Onsite to Start | Hybrid Available Once Hired Permanently</strong></p><p>We are partnering with a local non-profit dedicated to supporting individuals and families in need. We are seeking <strong>compassionate, patient, and service-driven individuals</strong> who want a long-term opportunity in social services and genuinely enjoy helping people.</p><p>This is a <strong>contract-to-hire</strong> role with the opportunity to transition into a permanent position. Once permanent, employees may shift into a <strong>hybrid schedule</strong> based on performance and program needs.</p><p><br></p><p><strong>📌 Position Overview</strong></p><p>You will handle high-volume inbound calls from community members seeking assistance across a wide range of basic-need and support services. You’ll provide information, referrals, and guidance while ensuring every caller feels supported and understood. This is an excellent role for someone who is resourceful, empathetic, and passionate about helping vulnerable populations.</p><p><br></p><p><strong>📌 Key Responsibilities</strong></p><ul><li>Assist callers looking for <strong>emergency or temporary shelter</strong>, including situations involving safety concerns or housing instability.</li><li>Provide information on <strong>longer-term housing programs</strong>, affordability options, and rental support resources.</li><li>Offer general guidance related to <strong>tenant questions, rights, and navigating housing challenges</strong>.</li><li>Support callers seeking <strong>medical or mental health services</strong>, low-cost clinics, and general wellness programs.</li><li>Provide information on <strong>crisis support</strong>, counseling options, and public health resources.</li><li>Guide callers through <strong>community assistance programs</strong> for utility discounts, bill help, or energy-saving upgrades.</li><li>Explain available programs for households with <strong>medical or financial hardships</strong> needing additional support.</li><li>Document calls clearly and accurately while following established protocols.</li></ul><p><br></p><p><br></p>
<p>Are you passionate about making a difference in your community while using your bilingual skills? Our client, a respected nonprofit organization in San Diego, is seeking a Spanish Call Center Representative to join their mission-driven team. This position offers the opportunity to provide essential support and resources to individuals and families across the local community.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls, providing compassionate assistance to callers in both English and Spanish.</li><li>Listen actively to understand caller needs, answer questions, and deliver accurate information regarding community services and programs.</li><li>Document calls and update client information in the organization’s database.</li><li>Collaborate with team members to support outreach initiatives and improve overall service delivery.</li><li>Maintain a professional, empathetic demeanor while assisting individuals from diverse backgrounds.</li><li>Adhere to confidentiality and nonprofit compliance standards at all times.</li></ul><p><br></p>
<p>Are you a bilingual professional with a passion for customer service and problem-solving? Our client in San Diego, CA is seeking a dedicated Spanish Call Center Representative to join their dynamic team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to make a positive impact in a customer support role.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide outstanding customer service to both Spanish and English-speaking clients via phone, email, and chat</li><li>Resolve customer inquiries, issues, and complaints promptly and professionally</li><li>Document all customer interactions accurately in the CRM system</li><li>Collaborate with team members and escalate complex issues as needed</li><li>Maintain knowledge of products, services, and company policies to better assist customers</li><li>Meet or exceed daily performance metrics and quality assurance standards</li></ul><p><br></p>
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a<strong> Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul><p><br></p>
<p>Are you passionate about helping others and fluent in both English and Spanish? Our team is seeking a customer service professional to support our customers via phone, email, and chat. As a Bilingual Spanish Customer Service Representative, you will deliver outstanding service and solutions to our clients and customers while resolving issues accurately and efficiently.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Handle incoming customer communications in both Spanish and English, ensuring prompt and professional responses.</li><li>Address product inquiries, resolve issues, and follow up on customer concerns with empathy and attention to detail.</li><li>Document interactions and outcomes in the customer relationship management system.</li><li>Collaborate with internal teams to escalate complex cases and ensure timely solutions.</li><li>Maintain a strong knowledge of company products, policies, and procedures.</li><li>Meet defined metrics for productivity and customer satisfaction.</li></ul><p><br></p>
<p><strong>Robert Half is seeking a Bilingual Customer Service Representative (English/Spanish) to support one of our clients. We are looking for someone with strong communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently and professionally.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer calls in both English and Spanish</li><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding products, services, and account details</li><li>Document customer interactions and update records in the system</li><li>Resolve issues, escalate concerns when needed, and ensure customer satisfaction</li><li>Process orders, forms, applications, and requests</li><li>Collaborate with internal departments to support customer needs</li></ul><p><br></p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: Monday- Friday 2:00pm - 11:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
We are looking for a dedicated Medical Customer Service Representative to join our team on a long-term contract basis in Phoenix, Arizona. This role offers an excellent opportunity to provide high-quality assistance to patients in a fast-paced call center environment. If you thrive on delivering exceptional service and have strong communication skills, we encourage you to apply.<br><br>Responsibilities:<br>• Handle 60–100 inbound calls daily in a medium- to high-volume call center environment.<br>• Schedule and confirm patient appointments using internal systems with precision.<br>• Assess caller needs and direct them to the appropriate team or department for assistance.<br>• Address billing inquiries by coordinating with the billing department as necessary.<br>• Use text-based communication tools to respond to patient questions and provide support.<br>• Make limited outbound calls for follow-ups, reminders, or information requests.<br>• Accurately document all interactions and updates within the system.<br>• Deliver attentive and empathetic customer service to all patients.<br>• Adhere to privacy regulations and company policies to maintain confidentiality.
We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Spartanburg, South Carolina. This role requires a proactive individual who can handle inbound customer inquiries in a fast-paced environment while delivering exceptional service. If you excel in communication and problem-solving, this opportunity may be a great fit for you.<br><br>Responsibilities:<br>• Respond to inbound customer calls promptly and professionally, ensuring a positive experience.<br>• Manage customer inquiries and concerns with efficiency and accuracy.<br>• Utilize data entry skills to maintain accurate records of customer interactions and transactions.<br>• Handle email correspondence to address customer needs effectively.<br>• Schedule appointments and manage order entries as needed.<br>• Collaborate with team members to streamline processes and improve service delivery.<br>• Ensure adherence to company policies and procedures while interacting with customers.<br>• Provide detailed information about products and services to customers.<br>• Use Microsoft Excel and Word to generate reports and manage documentation.
Contact Center Representative<br><br>What can you expect:<br>• You will be part of a company dedicated to making a meaningful impact in the lives of our Association members. We are equally committed to the growth and development of our people, placing a high value on collaboration, innovation, and teamwork, all while fostering an environment where we have fun and celebrate success together.<br>• As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities<br>• You will be doing meaningful, challenging work, and can look forward to a career with opportunities to learn and grow<br>• This is a customer service contact center position with structured scheduling<br>• This will be an in-office position. Remote work is not available for this position<br><br>What is in it for you?<br>• You will work in an exciting environment with a reputable company and receive full training and on the job support<br>• You will work for a company that enjoys having fun with onsite gaming and fun activities<br>• You will work for a company with modern office aesthetics with conversation pods, state-of-the-art technology, and cubicle designs to include options for standing desks.<br>• You will work with an engaging and passionate leadership team that supports the development and success of their colleagues<br><br>We will count on you to:<br>• Be a part of a team of colleagues that demonstrate a passion for providing excellent customer service, while maintaining efficiency on calls <br>• Handle inbound telephone calls and document all interactions <br>• Research customer inquiries and follow up with customers as needed via email or outbound phone calls<br>• Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer<br>• Request additional/missing information from the customer via written or verbal communication<br>• Ability to troubleshoot basic website errors or website navigation questions<br>• Assist with renewals or policy questions<br>• Ability and flexibility of working an 8-hour day, as well as any overtime needs<br><br>What you need:<br>• HS diploma or equivalent<br>• Computer proficiency (data entry, email, etc.)<br>• Microsoft office (Outlook, Teams)<br>• Basic computer troubleshooting skills<br>• Time management and multitasking skills<br>• Adaptability- flexible/adjusts to change<br>• Strong oral and written communication skills<br>• Willingness to receive coaching and feedback<br><br>What makes you stand out:<br>• Bachelor’s degree<br>• Excellent verbal and written communication<br>• Understanding of insurance products<br>• Previous call center experience <br>• Reliable and committed
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Omaha, Nebraska. In this role, you will handle a high volume of inbound calls, assist customers with inquiries, and ensure timely and accurate data entry into our systems. This position requires excellent communication skills, the ability to multitask efficiently, and a strong focus on delivering exceptional service. Candidates who are fluent in Spanish are strongly encouraged to apply!</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries.</p><p>• Utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems.</p><p>• Manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary.</p><p>• Collaborate with supervisors and internal departments to address complex issues and ensure seamless communication.</p><p>• Handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams.</p><p>• Follow established guidelines and instructions, while applying sound judgment and experience to resolve customer concerns.</p><p>• Proactively take initiative to improve processes and maintain attention to detail in all tasks.</p><p>• Provide top-notch customer service to ensure satisfaction and build trust with clients.</p><p>• Support workers’ compensation inquiries and address specific customer needs efficiently.</p>
<p>We are looking for an experienced Customer Service Representative to join a team on a contract basis in Blue Bell, Pennsylvania. In this role, you will provide exceptional service to customers in the vehicle aftermarket sector, handling inquiries, processing orders, and resolving issues effectively. This position is ideal for someone who thrives in a dynamic team environment and has a passion for delivering outstanding customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via phone and E-Mail, ensuring a detail-oriented and supportive approach.</p><p>• Process customer orders accurately using proprietary order management systems.</p><p>• Manage product returns and warranty claims in compliance with company policies.</p><p>• Address and resolve customer concerns, providing clear solutions and maintaining satisfaction.</p><p>• Collaborate with team members to ensure seamless communication and service delivery.</p><p>• Maintain detailed records of customer interactions, orders, and transactions for reporting purposes.</p><p>• Utilize call center software to track tickets and monitor customer service metrics.</p><p>• Stay informed about aftermarket vehicle parts and services to assist customers effectively.</p><p>• Participate in team meetings and contribute to process improvements.</p><p>• Adhere to all company policies and procedures, ensuring compliance with relevant regulations.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Pine Brook, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.<br><br>Responsibilities:<br>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.<br>• Handle product returns, warranty claims, and other customer-related issues with professionalism.<br>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.<br>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.<br>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.
<p>Robert Half is seeking a <strong>Bilingual Receptionist (English/Spanish)</strong> to support one of our valued clients. We are looking for someone who is professional, reliable, and able to provide excellent front-desk and administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors in a professional and friendly manner</li><li>Answer and route incoming phone calls</li><li>Manage office mail, packages, and deliveries</li><li>Perform data entry and maintain organized records</li><li>Provide general administrative support to office staff</li><li>Assist with scheduling, filing, and other clerical tasks as needed</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. In this role, you will play a key part in ensuring customer satisfaction by providing efficient and attentive support. This is a long-term contract position offering an excellent opportunity to make a meaningful impact in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and courteously to inbound calls, addressing customer inquiries and concerns.<br>• Process customer orders accurately and efficiently, ensuring all details are properly recorded.<br>• Maintain a high standard while handling both inbound and outbound calls.<br>• Assist customers with product information, troubleshooting, and resolving issues.<br>• Document interactions and updates in the system to ensure accurate record-keeping.<br>• Collaborate with team members to improve customer service processes and efficiency.<br>• Follow company policies and procedures while delivering exceptional service.<br>• Handle multiple tasks simultaneously, prioritizing customer needs effectively.<br>• Provide feedback to management regarding customer trends and potential improvements.<br>• Stay updated on company products, services, and policies to provide accurate information.
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM, candidates must reside in Indiana*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are seeking a motivated and customer-focused <strong>Customer Service Representative</strong> to join our team. In this role, you will be the primary point of contact for customers, ensuring their inquiries are handled promptly and professionally while delivering an exceptional experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction.</li><li>Document interactions and maintain detailed records in the CRM system.</li><li>Collaborate with internal teams to address customer needs and escalate issues when necessary.</li><li>Stay informed about products, services, and company policies to provide accurate information.</li></ul>
<p>Join a small, mission-driven team supporting a reputable organization’s credit union. This temporary backfill position requires a professional with strong customer service skills to assist members and customers with account openings and general inquiries. The role involves handling inbound phone calls, emails, and chat communications, while upholding the organization’s core values and ensuring compliance with all policies and procedures.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to credit union members and prospects</li><li>Answer inquiries via phone, email, and online chat</li><li>Guide members through new account openings and documentation</li><li>Ensure all activities comply with industry regulations, organization policies, and procedures</li><li>Collaborate closely within a team of 2-3 staff </li></ul><p><br></p>
<p>Job Summary </p><p>The main responsibility of this position is to aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work while providing them with a positive, memorable experience. </p><p> Duties and responsibilities </p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Answering all inbound calls for Perma Pier and BlackTie Plumbing</p><p>• This position is for all conflict resolution of warranty.</p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Responsible to accurately complete and examine of paper and online forms that are required to schedule an Evaluator in CRM system.</p><p>• Review the customer’s location including but not limited to contracts, engineering reports, plumbing tests etc.</p><p>• Coordinate with Drafters on consolidating historical data and requesting clean maps.</p><p>• Complete all warranty transfers by reviewing all paperwork including plumbing test and contracts. These are to be completed within one business day.</p><p>• Customer Service score of 90% or higher after 90 days.</p><p>• Keep the percentage of missed inbound calls below 1%.</p><p>• Rescheduling appointments as necessary due to weather, illness, etc.</p><p>• Outbound calls will be made to customers to ascertain their perception of contact with our company, to rearrange appointments, and to confirm their appointments for the current and/or next day.</p><p>• Communicating with all segments to accurately complete scheduled projects and notify of any delays.</p><p>• Use TEAMS/Slack for all internal communications and answer all requests asap.</p><p>• Uphold company standards by communicating with builders, real estate companies and this is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “contact us/form fills” messages from our website.</p><p>• Ensure all sold repairs are scheduled and completed in their entirety: from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling) within 24 hours of being sold and customer communication ending with follow up after repair completion.</p><p>• Hours are Monday-Friday 8:00 AM-5:00PM, Saturday 10:00 AM-2:00 PM or as needed.</p><p>• Overtime must be approved by a manager of construct capital.</p><p>• This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.</p><p>WARRANTY COORDINATOR </p><p><br></p>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Novi, Michigan. This position offers an excellent opportunity to deliver exceptional support to customers while managing inquiries and orders efficiently. As a Contract to permanent role, this job is ideal for candidates seeking a long-term career with growth potential.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.<br>• Process and manage orders accurately, ensuring timely delivery and effective communication.<br>• Handle inbound and outbound calls professionally to assist customers with spare parts and other needs.<br>• Maintain detailed records of customer interactions and order entries.<br>• Collaborate with team members to ensure seamless service and customer satisfaction.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Troubleshoot technical issues and provide solutions to customers.<br>• Stay informed about company products and services to provide accurate information.<br>• Follow up with customers to ensure their needs are met and satisfaction is achieved.
We are looking for a dedicated and bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will deliver exceptional support to policyholders and other stakeholders while assisting with insurance-related inquiries and processes. This is a long-term contract position that requires a strong customer service focus and the ability to communicate effectively in both Spanish and English.<br><br>Responsibilities:<br>• Provide assistance to policyholders by addressing inquiries, resolving service and claims issues, and explaining the benefits of insurance products.<br>• Handle both inbound and outbound calls with the goal of retaining customers and preventing policy cancellations.<br>• Support the collection process for current and past-due premiums while ensuring compliance with company standards.<br>• Accurately enter and manage data across multiple systems and applications.<br>• Deliver instructions and set clear expectations for policyholders regarding their coverage and policies.<br>• Consistently meet or exceed performance metrics, including quality assurance, call handling time, and customer satisfaction.<br>• Collaborate with team members and leadership to identify process improvements and share constructive feedback.<br>• Conduct needs assessments for policyholders to determine the best solutions for their insurance requirements.<br>• Adapt to various shifts and schedules within the required timeframe to ensure seamless service delivery.<br>• Perform additional duties as assigned to support departmental goals.
<p>We are currently seeking a <strong>Part-Time Receptionist</strong> to join our team at an activity center in Sarasota, FL. The <strong>Part-Time Receptionist</strong> will be responsible for providing a wide range of clerical and administrative support. As a <strong>Part-Time Receptionist</strong>, you will be the face of our center, playing a key role in ensuring a welcoming environment for guests and a smooth workflow for staff.</p><p><br></p><p><strong>Schedule:</strong> 7 Hours a Day / 3 times a Week</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming telephone calls and route them appropriately</li><li>Greet and assist visitors upon arrival</li><li>Maintain calendars, schedule meetings, and set up appointments</li><li>Type and proofread documents, reports, and correspondence</li><li>Manage travel arrangements, including booking and itineraries</li><li>Track office expenses and staff attendance</li><li>Copy, fax, and file documents as needed</li><li>Coordinate facility and equipment maintenance</li><li>Manage office cleanliness and supply organization</li><li>Open and close the office as needed</li><li>Set up and take down events hosted at the activity center</li><li>Support senior-level executives and administrative staff</li></ul>
We are looking for an attentive and customer-focused individual to join our team as a Customer Service Representative in Blaine, Minnesota. In this role, you will play a key part in managing customer inquiries, resolving issues, and ensuring a seamless experience for our clients. This is a contract-to-permanent position that offers the opportunity to work in a dynamic environment where collaboration and excellent service are highly valued.<br><br>Responsibilities:<br>• Respond promptly and professionally to a variety of customer inquiries regarding transactions, products, and services.<br>• Resolve disputes and address complaints with a focus on customer satisfaction.<br>• Collaborate with internal teams such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery and service.<br>• Act as a liaison for technical support, providing basic assistance and guidance on products and services.<br>• Verify and clarify order details, pricing, and shipping methods to ensure accuracy.<br>• Maintain and organize documentation to support customer transactions and communications.<br>• Utilize Microsoft Office Suite tools, including Word, Excel, and Outlook, to manage daily tasks effectively.<br>• Prioritize and manage multiple tasks in a fast-paced work environment.<br>• Communicate clearly and professionally in both verbal and written formats.<br>• Identify and troubleshoot technical issues, offering solutions to customers as needed.
