<p><strong>Bilingual Spanish Call Center Representative</strong></p><p><strong>Non-Profit Organization | San Diego, CA (Kearny Mesa)</strong></p><p><strong>Ability to work Hybrid after approx. 6 months </strong></p><p><br></p><p>About the Role</p><p>Our team is partnering with a well-established <strong>non-profit organization serving the San Diego community</strong>. This is a <strong>contract-to-hire Call Center role</strong> ideal for candidates who are passionate about helping others and making a meaningful impact.</p><p>This position requires <strong>bilingual fluency in English and Spanish</strong> and the ability to commute <strong>daily to the Kearny Mesa office</strong>. After approx. 6 months and showing you are meeting company expectations this role has the ability to be hybrid. </p><p><br></p><p>Key Responsibilities</p><ul><li>Handle a high volume of inbound and outbound calls from community members</li><li>Provide assistance, information, and resources to individuals and families in need</li><li>Communicate clearly and compassionately in <strong>both English and Spanish</strong></li><li>Accurately document calls and case details in internal systems</li><li>Follow established call center procedures and compliance guidelines</li><li>Work collaboratively with internal teams to ensure community needs are met</li></ul><p><br></p>
<p>We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound member calls, providing clear and empathetic support.</p><p>• Record detailed notes and input accurate information into the organization's database systems.</p><p>• Educate members on policies, procedures, and next steps to ensure clarity and satisfaction.</p><p>• Provide recommendations on best practices and required documentation based on individual member inquiries.</p><p>• Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently.</p><p>• Collaborate with team members to address complex member concerns and provide resolutions.</p><p>• Uphold strict attendance and professionalism standards to maintain excellent service delivery.</p><p>• Communicate effectively with Spanish-speaking members when required, ensuring their needs are met.</p><p>• Ensure compliance with organizational policies and procedures during all interactions.</p><p>• Handle additional assigned duties to support the overall operations of the customer service team.</p>
<p>We are looking for a dedicated and compassionate Call Center Representative to join our team in Gaithersburg, Maryland. This Bilingual Call Center Representative contract position supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.</p><p>Responsibilities</p><p>• Answer high-volume inbound calls in English and Spanish</p><p>• Schedule, reschedule, and cancel patient appointments in EMR</p><p>• Provide accurate information regarding services, locations, and providers</p><p>• Verify patient information and insurance details</p><p>• Document all interactions thoroughly in Athena or EMR system</p><p>• Escalate urgent or complex issues as appropriate</p><p>• Maintain productivity and quality standards</p><p><br></p>
<p>Bilingual Call Center Representative (Spanish/English) – Contract-to-Hire</p><p><strong>Location:</strong> San Diego, CA (Fully In-Office to Start)</p><p><strong>About the Organization</strong></p><p> We are proud to partner with a <strong>wonderful organization in San Diego</strong> that is deeply committed to serving its community and making a positive impact in the lives of others. This organization values compassion, inclusion, and exceptional customer care, and is seeking team members who share those same values.</p><p><strong>About the Role</strong></p><p> The Bilingual Call Center Representative will support a high-volume inbound call center, assisting both English- and Spanish-speaking customers. This is a <strong>contract-to-hire opportunity</strong> ideal for individuals who are passionate about customer service, want to make a difference, and are looking to grow into a long-term role.</p><p>You will serve as a trusted point of contact, providing clear information, guidance, and support while ensuring every caller feels heard and valued.</p><p><strong>Work Schedule & Location</strong></p><ul><li>Fully <strong>in-office for the first 6 months</strong></li><li>Opportunity to transition to a <strong>hybrid schedule</strong> after the contracted period based on performance and business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound calls in both <strong>English and Spanish</strong></li><li>Provide accurate, empathetic, and professional customer support</li><li>Assist callers with questions, concerns, and service-related needs</li><li>Clearly document all customer interactions in internal systems</li><li>Follow call center policies, procedures, and quality standards</li><li>Escalate complex issues as needed while maintaining a positive experience</li><li>Collaborate with team members in a fast-paced, mission-driven environment</li></ul><p><br></p>
<p>We are looking for a Bilingual Call Center Representative who can provide excellent support to our clients in both Spanish and English. </p><p><strong>Job Summary</strong></p><p>The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.</p><p><br></p><p><strong>Responsibilities</strong></p><p>• Answer high-volume inbound calls in English and Spanish</p><p>• Schedule, reschedule, and cancel patient appointments in EMR</p><p>• Provide accurate information regarding services, locations, and providers</p><p>• Verify patient information and insurance details</p><p>• Document all interactions thoroughly in Athena or EMR system</p><p>• Escalate urgent or complex issues as appropriate</p><p>• Maintain productivity and quality standards</p><p><br></p>
<p>Job Summary</p><p>The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.</p><p>Responsibilities</p><p>• Answer high-volume inbound calls in English and Spanish</p><p>• Schedule, reschedule, and cancel patient appointments in EMR</p><p>• Provide accurate information regarding services, locations, and providers</p><p>• Verify patient information and insurance details</p><p>• Document all interactions thoroughly in Athena or EMR system</p><p>• Escalate urgent or complex issues as appropriate</p><p>• Maintain productivity and quality standards</p><p><br></p>
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Service Representative to join our team in San Diego, California. In this Contract to permanent position, you will be at the forefront of delivering exceptional service to individuals seeking support, referrals, and information. This role provides an opportunity to make a meaningful impact in the non-profit industry while working in a mission-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance.</p><p>• Document interactions and updates promptly in web-based systems to maintain accurate records.</p><p>• Stay informed about available community services and resources to offer appropriate referrals.</p><p>• Collaborate with internal teams to ensure the needs of clients are addressed effectively.</p><p>• Deliver outstanding customer service by handling communications with professionalism and empathy.</p><p>• Utilize CRM platforms and other computer systems to manage customer interactions efficiently.</p><p>• Assist clients with benefit and billing-related questions, ensuring clarity and resolution.</p><p>• Support the organization’s outreach efforts by providing thorough and timely responses.</p><p>• Adhere to established protocols and procedures to uphold service quality standards.</p><p>• Participate in training sessions to enhance skills and knowledge relevant to the role.</p>
<p>Join our company as a Remote Spanish Bilingual Customer Service Representative, supporting customers in both English and Spanish across a variety of channels. We are seeking adaptable, detail-oriented professionals who excel in fast-paced, remote environments and are committed to delivering outstanding service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both Spanish and English</li><li>Resolve questions, concerns, and issues efficiently while maintaining a positive attitude</li><li>Document all customer interactions clearly and accurately</li><li>Collaborate with team members and other departments to ensure high customer satisfaction</li><li>Uphold company values, policies, and standards of service</li><li>Meet or exceed individual and team metrics for productivity and quality</li></ul>
<p><br></p><p>About the Position</p><p>We are partnering with a mission-driven non-profit organization dedicated to supporting the San Diego community. This is a contract-to-hire Client Experience role for individuals who are passionate about helping others and providing high-quality service.</p><p>This position requires fluency in both English and Spanish and the ability to commute on-site daily. </p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as a primary point of contact for community members via inbound and outbound calls</li><li>Provide accurate information, guidance, and support to individuals and families</li><li>Deliver a positive client experience through professional and compassionate communication in <strong>English and Spanish</strong></li><li>Document interactions clearly and accurately in internal systems</li><li>Follow established procedures, policies, and compliance guidelines</li><li>Collaborate with internal teams to ensure timely and effective support</li></ul><p><br></p>
<p>We are looking for a dedicated Call Center Specialist to join our team in San Diego, California. As part of a non-profit organization committed to improving lives and fostering community well-being, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering an opportunity to grow within a mission-driven environment that values compassion and excellence.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming inquiries professionally, providing accurate information, referrals, and assistance to meet client needs.</p><p>• Record all interactions promptly and accurately using web-based documentation systems.</p><p>• Stay informed about available services, resources, and programs to provide the most up-to-date support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client concerns.</p><p>• Maintain high standards of customer service, ensuring clear and empathetic communication.</p><p>• Utilize CRM tools and other computer programs to track and manage client interactions effectively.</p><p>• Assist clients with billing inquiries, benefit-related questions, and other service-related needs.</p><p>• Respond to chat-based inquiries and navigate web-based platforms efficiently.</p><p>• Uphold organizational values while addressing customer concerns and fostering positive experiences.</p>
<p>We are looking for a dedicated and detail-oriented<strong> BILINGUAL in English and Spanish</strong> Customer Service Representative to join our team in Fort Mill, South Carolina. This position offers the opportunity to work in a dynamic environment within the telecom services industry. As a contract-to-permanent role, it provides the potential for long-term growth and stability.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by responding to inbound and outbound calls efficiently and with strong attention to detail.</p><p>• Manage data entry tasks with a high level of accuracy and thoroughness.</p><p>• Handle order entry processes, ensuring timely and accurate completion.</p><p>• Assist with front desk responsibilities for an hour weekly and provide coverage during receptionist absences.</p><p>• Support event-related customer inquiries, including monthly events and quarterly major events.</p><p>• Address approximately 15 customer calls daily, with increased volume during major events.</p><p>• Collaborate with customer service teams across two companies to ensure seamless operations.</p><p>• Provide bilingual support in Spanish for translation and communication purposes, if applicable.</p><p>• Uphold punctuality and reliability while fostering a team-oriented work environment.</p><p>• Maintain a strong focus on detail and long-term fit within the organization.</p>
We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.<br><br>Responsibilities:<br>• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.<br>• Accurately update and maintain member information in the system.<br>• Provide detailed explanations of policies and procedures to members.<br>• Offer guidance on best practices and necessary documentation.<br>• Utilize SharePoint and web-based member databases for seamless data management.<br>• Collaborate with team members to address complex member concerns.<br>• Manage order entry tasks and ensure data accuracy.<br>• Communicate effectively with bilingual Spanish-speaking members, if applicable.<br>• Uphold professionalism, punctuality, and attention to detail.<br>• Perform additional customer service tasks as required.
We are looking for a Customer Experience Specialist to join our team in San Diego, California, on a Contract to permanent basis. In this role, you will serve as the first point of contact for clients, ensuring their needs are met with compassion and a detail-oriented approach. As part of a mission-driven organization, you will contribute to improving lives and fostering equitable support within the community.<br><br>Responsibilities:<br>• Respond to incoming calls and inquiries, providing accurate information, assistance, or referrals as needed.<br>• Accurately document client interactions and updates in web-based systems in a timely manner.<br>• Stay informed about available services, resources, and programs to offer effective solutions.<br>• Collaborate with internal teams to address client needs and resolve issues efficiently.<br>• Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all communications.<br>• Utilize software tools such as CRM systems and other platforms to manage and track client interactions.<br>• Assist customers with billing inquiries, benefit-related questions, and other service functions.<br>• Handle inbound calls using systems like Avaya CMS and Epic Software to ensure smooth operations.<br>• Participate in training sessions to enhance skills and knowledge relevant to the role.<br>• Support efforts to improve operational efficiency and client satisfaction through proactive engagement.
<p>Robert Half is hiring for a fully onsite Call Center Representative for a contract opportunity for up to 13 weeks in North Huntingdon/Irwin area. There is a possibility this could turn into a contract to hire opportunity, depending on the client. The hours for this position are M-F 8AM-4PM. Pay is based off of experience $15-$18 an hour. </p><p><br></p><p>Call Center Representatives for our Taxpayer Service department will manage all calls and emails received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training, and increase professional development as required. Opportunities for hybrid schedule pending completion of full training.</p><p>Primary Responsibilities</p><p>• Customer service provided on phone, emails and / or chats</p><p>• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer or troubleshooting for a positive customer experience</p><p>• Ability to learn and follow all customer service procedures and policies</p><p>• Utilize knowledge of tax types collected </p><p>• Utilize knowledge of municipalities and school districts for which the client collects taxes</p><p>• Ability to modify address changes and create new accounts in client’s applications</p><p>• Process credit card payments and / or ACH payments</p><p>• Ability to sufficiently memo the client’s applications</p><p>• Expand job knowledge and develop expertise to progress forward in job development</p><p><br></p><p>Secondary Responsibilities</p><p>• Demonstrated ability to listen and retain knowledge</p><p>• Ability to accurately and attentively complete detailed tasks</p><p>• Keep up to date regarding changes in daily responsibilities or job processes</p><p><br></p><p><br></p>
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering the opportunity to make a meaningful impact while advancing your career.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming inquiries from clients and provide accurate information, referrals, or assistance tailored to their needs.</p><p>• Document all client interactions promptly and accurately in web-based systems.</p><p>• Stay informed about available services, resources, and organizational updates to provide reliable support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.</p><p>• Maintain an attentive and empathetic tone in all communications to uphold high standards of customer service.</p><p>• Utilize CRM tools and other software platforms effectively to manage client data and interactions.</p><p>• Assist clients with billing inquiries, benefit functions, and other service-related matters.</p><p>• Leverage expertise in software such as Epic, Avaya CMS, and ADP Financial Services to enhance operational efficiency.</p><p>• Support clients across multiple communication channels, including inbound calls and online chat platforms.</p><p>• Contribute to team goals and participate in continuous improvement initiatives to optimize the customer experience.</p>
<p>We are looking for a detail-oriented Bilingual in Spanish Customer Service Representative to join our team in Mount Laurel, New Jersey. This is a long-term contract position, offering an opportunity to grow within the organization while delivering exceptional service to our clients. The role involves handling customer inquiries related to their account and ensuring accurate data entry in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from customers, addressing inquiries</p><p>• Assist customers with updating personal information, such as addresses and names, in their accounts.</p><p>• Provide accurate information and direct customers to appropriate departments or personnel for further assistance.</p><p>• Maintain precise and timely data entry to ensure customer records are up to date.</p><p>• Deliver exceptional customer service while adhering to company policies and procedures.</p><p>• Log all customer interactions and follow up as necessary to ensure resolution.</p><p>• Collaborate with team members and supervisors to enhance service delivery and resolve issues efficiently.</p><p>• Stay punctual and ready to start work promptly at scheduled hours.</p><p>• Adapt to a dynamic work environment while meeting high standards of conduct</p>
<p>We are looking for a motivated and personable <strong><u>Bilingual</u></strong> (Spanish) Customer Service Representative to join our team in Fort Mill, South Carolina. This Contract to permanent position offers an exciting opportunity to engage with customers, manage inquiries, and contribute to our continued success. The ideal candidate is proactive, organized, and eager to build strong relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Initiate outreach efforts, including cold calls, to potential and existing customers in a detail-oriented and engaging manner.</p><p>• Handle customer inquiries and interactions, ensuring a seamless and positive experience from start to finish.</p><p>• Utilize Salesforce to maintain accurate records of customer data, communications, and progress towards sales or service goals.</p><p>• Stay organized and manage tasks efficiently, ensuring timely follow-ups and attention to detail.</p><p>• Meet and exceed established metrics and performance objectives to support the team’s overall goals.</p><p>• Collaborate with team members and contribute to various initiatives in a dynamic and fast-paced environment.</p><p>• Assist with order entry and resolve customer issues effectively during inbound and outbound calls.</p><p>• Maintain a strong commitment to delivering high-quality customer service and building lasting relationships.</p>
<p>Join a rapidly growing third-party logistics (3PL) company as a Customer Service Representative and become an essential member of our expanding team. In this dynamic role, you will be the primary point of contact for clients, partners, and internal teams—resolving inquiries, managing order status, and supporting logistics operations from first contact through successful delivery. We are seeking proactive, customer-oriented professionals who thrive in fast-paced environments, possess strong communication skills, and are committed to providing exceptional service. If you are ready to make an impact and build your career in the logistics industry, we want to hear from you.</p><p><br></p><p>Duties:</p><p>● Oversee customer accounts, maintain positive customer relations, and meet daily/weekly deadlines for both customers and internal management.</p><p>● Assist with onboarding new customers and inputting inventory/product data into inventory management systems (WMS and databases).</p><p>● Coordinate with the Customer Service Supervisor, Operations Manager, and Warehouse Leads to manage customer orders, production activities, shipments, and supplies, as well as produce necessary shipping documentation (BOLs, etc.) and activity/billing reports.</p><p>● Quote, monitor, schedule, and facilitate the movement of client freight/goods and provide tracking information as needed.</p><p>● Keep accurate records of customer interactions, orders, errors, comments, and complaints.</p><p>● Review and update inventory, order, and billable activity data.</p><p>● Assist with general office functions, including answering phones, filing, billing, compiling customer/market data, or other administrative duties.</p><p>● Communicate professionally with the Warehouse Team, other Account Executives, and Management regarding shipments, order details, inventory, errors, or other operational issues.</p><p>● Follow quality and safety procedures and company policies.</p>
<p>We are looking for a compassionate and attentive Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in providing essential support and resources to individuals in need. This is a Contract to Permanent position, offering you the opportunity to grow within a collaborative and impactful environment. This role has the opportunity for hybrid work (3 days remote, 2 days in office) after the first 6 months. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming calls and inquiries, providing accurate information, referrals, and assistance to clients.</p><p>• Record all communications promptly and thoroughly in web-based systems to ensure accurate documentation.</p><p>• Stay informed about available services, resources, and updates to provide effective support.</p><p>• Collaborate with internal teams to address client needs and ensure seamless service delivery.</p><p>• Deliver exceptional customer service in every interaction, maintaining a meticulous and empathetic approach.</p><p>• Operate and navigate various software systems, including CRM platforms and chat tools, to manage client interactions.</p><p>• Assist clients with billing, benefit-related questions, and other specific inquiries.</p><p>• Utilize tools like Avaya CMS and Epic Software to monitor and manage call center operations effectively.</p><p>• Contribute to the continuous improvement of customer service practices and team collaboration.</p>
<p>We are looking for a skilled Call Center Representative to join our team on a contract basis in Enon, Ohio. In this role, you will deliver exceptional customer service by addressing inquiries, resolving concerns, and providing detailed information about products or services. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy helping others.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls professionally and efficiently.</p><p>• Address customer inquiries by providing accurate information about products and services.</p><p>• Resolve customer issues by identifying solutions and following through to ensure satisfaction.</p><p>• Document customer interactions and maintain detailed records for future reference.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Follow established guidelines and procedures to ensure compliance with company standards.</p><p>• Manage multiple tasks simultaneously while maintaining a high level of attention to detail.</p><p>• Identify opportunities to enhance customer experience and escalate complex cases as needed.</p><p>• Meet performance metrics and contribute to team goals consistently.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns efficiently while maintaining a courteous and empathetic approach.</li><li>Document customer interactions and update records accurately in internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain confidentiality and handle sensitive customer information with discretion.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards.</li><li>Collaborate with team members and supervisors to improve service processes.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fairfield, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.</p><p>• Handle product returns, warranty claims, and other customer-related issues with professionalism.</p><p>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.</p><p>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.</p><p>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.</p>
<p>We are looking for a dedicated Customer Experience Specialist to join our team in San Diego, California. In this role, you will serve as the first point of contact for individuals seeking assistance, ensuring their needs are addressed with compassion and efficiency. This is a Contract to permanent position within a mission-driven non-profit organization, offering an opportunity to make a meaningful impact in the community.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound inquiries, providing accurate information, referrals, or support as needed.</p><p>• Document client interactions thoroughly and efficiently using web-based systems.</p><p>• Stay informed about available resources and services to offer the best solutions.</p><p>• Collaborate with team members and other departments to address client needs effectively.</p><p>• Deliver exceptional customer service in every communication, upholding organizational standards.</p><p>• Utilize various computer programs and CRM systems to manage client information and interactions.</p><p>• Assist customers with billing functions, benefit inquiries, and general assistance.</p><p>• Maintain proficiency in relevant software such as Epic, ADP Financial Services, and Avaya CMS.</p><p>• Support clients through chat platforms and other communication tools.</p><p>• Participate in ongoing training to enhance knowledge and skills in customer service and available resources.</p>
We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. As part of a local government initiative, you will play a crucial role in ensuring excellent service and support to the community. This is a long-term contract position that offers an opportunity to make a meaningful impact by delivering attentive and detail-oriented customer service within a call center environment.<br><br>Responsibilities:<br>• Handle incoming calls with a focus on quality, addressing inquiries and resolving concerns efficiently.<br>• Maintain accurate records of customer interactions and update relevant data entry systems.<br>• Provide clear and effective communication to assist customers with their needs and concerns.<br>• Work collaboratively within a team to meet call center performance metrics and service standards.<br>• Follow established protocols and procedures to ensure compliance with organizational policies.<br>• Offer solutions to customer issues by identifying appropriate resources and escalating complex cases when necessary.<br>• Manage call volumes effectively while maintaining a high level of customer satisfaction.<br>• Participate in training sessions and refreshers to stay updated on best practices and system changes.<br>• Contribute to a positive work environment by supporting team members and promoting a culture of excellence.<br>• Ensure all interactions are handled with confidentiality and adhere to local government regulations.
<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p>Qualifications and Skills:</p><p>• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.</p><p>• A least 1.5+ years of experience handling a high volume of calls. </p><p>• A quick response time to customer issues. </p><p>• At least a year of previous experience in sales support or inside sales/telesales is preferred.</p><p>• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. </p><p>• Analytical and general math skills, and excellent time management skills. </p><p>• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills</p><p>• Verbal and written communication skills, as well as customer service skills</p><p>• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.</p><p>• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.</p><p>• Bilingual in French and/or Spanish highly valued. </p><p><br></p>
