<p>A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.</p><p>Key Responsibilities:</p><ul><li>Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.</li><li>Listen to callers’ needs and connect them with appropriate services and resources.</li><li>Accurately document all interactions and case details in the CRM system.</li><li>Follow up on inquiries and ensure resolution in a timely manner.</li><li>Maintain a positive and empathetic attitude while handling challenging situations.</li></ul><p><br></p>
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a <strong>Bilingual Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul>
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.<br>• Accurately document call details and input data into the system using web-based tools.<br>• Provide members with clear information regarding policies, procedures, and next steps.<br>• Offer guidance on best practices and required documentation to support member needs.<br>• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.<br>• Collaborate with team members to ensure seamless communication and resolution of member issues.<br>• Maintain high standards of attendance, professionalism, and attention to detail.<br>• Adhere to organizational policies and procedures while delivering exceptional customer service.<br>• Complete all onboarding requirements as part of the hiring process.<br>• Perform other duties as assigned to support the team and organization.
<p>A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.</p><p>Key Responsibilities:</p><ul><li>Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.</li><li>Listen to callers’ needs and connect them with appropriate services and resources.</li><li>Accurately document all interactions and case details in the CRM system.</li><li>Follow up on inquiries and ensure resolution in a timely manner.</li><li>Maintain a positive and empathetic attitude while handling challenging situations.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
<p>We are actively seeking three (3) talented and bilingual Member Services Representatives to join our team on a seasonal full-time basis. With the Annual Enrollment Period (AEP) fast approaching, this is an exciting opportunity to support diverse communities while leveraging your Medicare knowledge and bilingual communication skills. <strong>Active California Life & Health Insurance licensure and AHIP certification are required.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle <strong>inbound</strong> and <strong>outbound calls</strong> to prospective members.</li><li>Present and promote <strong>Medicare Advantage products</strong> per CMS-approved guidelines.</li><li>Conduct needs assessments and cost-benefit analyses to match products to customer needs.</li><li>Complete enrollment processes for members, ensuring accuracy and compliance.</li><li>Schedule <strong>in-person meetings</strong> or event RSVPs for members who prefer alternative enrollment methods.</li><li>Consistently meet or exceed individual <strong>sales goals</strong>.</li><li>Maintain adherence to <strong>HIPAA compliance standards</strong> in all communications regarding client interactions.</li><li>Exhibit cultural sensitivity and maintain professional boundaries with all members.</li><li>Fulfill other duties as assigned, contributing to organizational success during AEP.</li></ul><p><br></p>
We are looking for a dedicated Bilingual Customer Service Representative to join our mission-driven team in San Diego, California. In this Contract-to-Permanent position, you will play a vital role as the first point of contact in our call center, providing compassionate and effective support to individuals seeking assistance. This is an excellent opportunity to make a meaningful impact while growing your career in a supportive and collaborative environment.<br><br>Responsibilities:<br>• Respond to incoming calls and inquiries, offering accurate information, referrals, and assistance based on client needs.<br>• Document all client interactions efficiently and accurately using web-based systems.<br>• Maintain a thorough understanding of available services, resources, and programs to provide effective guidance.<br>• Collaborate with internal teams to address client needs and ensure seamless service delivery.<br>• Deliver exceptional customer service in all communications, upholding the organization’s values and standards.<br>• Utilize web-based systems, chat platforms, and other tools to manage client interactions effectively.<br>• Assist clients with benefit-related inquiries, billing functions, and service navigation.<br>• Support Spanish-speaking clients by providing bilingual communication and translation services.<br>• Monitor and resolve issues using CRM systems and other software tools.<br>• Adapt to various computer programs and applications to streamline processes and enhance service delivery.
<p>We are looking for proactive and customer-driven individuals to join our team as a Bilingual <strong>Call Center Representative</strong>! In this role, you will serve as the first point of contact for customers, delivering exceptional service and support while addressing their needs. If you are a strong communicator in both English and Spanish with problem-solving skills, this job may be the perfect fit for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong></li><li>Handle a high volume of inbound and outbound calls professionally and efficiently.</li><li>Answer customer inquiries, provide detailed information, and assist with service-related issues.</li><li>Follow up with customers to ensure their needs and expectations are met.</li><li><strong>Problem Resolution:</strong></li><li>Identify and resolve customer concerns quickly while maintaining a positive customer experience.</li><li>Escalate complex issues to the appropriate department as needed and follow up to ensure resolution.</li><li><strong>Record Management:</strong></li><li>Maintain accurate records of customer interactions, documenting key details in company systems (e.g., Salesforce) </li><li>Ensure compliance with company policies and data security standards in all interactions.</li><li><strong>Meeting Goals:</strong></li><li>Work toward achieving individual and team performance goals, including call resolution time, customer satisfaction scores, and call handling metrics.</li><li>Actively participate in training and development to stay updated on company products, services, and processes.</li></ul><p><br></p>
<p>We are looking for a dedicated <strong>Bilingual Spanish/English Customer Service Representative </strong>to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care.</p><p>• Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns.</p><p>• Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently.</p><p>• Meet performance and quality standards consistently while handling requests and inquiries.</p><p>• Gain knowledge of personal lines insurance principles and the products offered by the company.</p><p>• Collaborate with team members and business partners to deliver a seamless customer experience.</p><p>• Work a consistent schedule, including occasional overtime or Saturday hours, as required.</p><p>• Assist with special requests, additional tasks, and projects as assigned.<strong></strong></p>
<p>A Call Center Representative is responsible for managing inbound and outbound customer interactions to address inquiries, resolve issues, and provide information about products and services. They play a key role in ensuring customer satisfaction and maintaining the company's reputation for excellent customer service. This role typically requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Handle incoming calls, emails, or chats from customers, addressing their questions, concerns, and needs promptly and professionally.</li><li><strong>Issue Resolution:</strong> Identify customer issues and resolve them efficiently, escalating complex problems to higher-level support when necessary. </li><li><strong>Product Knowledge:</strong> Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information and make recommendations to customers. </li><li><strong>Data Entry:</strong> Accurately document customer interactions, feedback, and inquiries in the company’s Customer Management System (e.g., Salesforce). </li><li><strong>Sales Support:</strong> When applicable, identify opportunities to upsell or cross-sell products and services to meet specific customer needs.</li><li><strong>Performance Metrics:</strong> Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and call volume targets. </li></ul><p><br></p>
We are looking for a success-driven Customer Service Representative to join our team in Santee, California. In this long-term contract role, you will be responsible for delivering exceptional service by addressing customer inquiries, scheduling appointments, and promoting inspection services. This position requires a proactive individual with strong communication skills and the ability to manage high call volumes efficiently.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries and provide accurate information to address their needs.<br>• Schedule appointments and ensure all details are accurately recorded.<br>• Promote and sell inspection services, effectively communicating their benefits to customers.<br>• Handle a high volume of inbound calls with professionalism and a positive attitude.<br>• Resolve customer concerns and escalate issues when necessary to ensure satisfaction.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Collaborate with team members to optimize processes and achieve collective goals.<br>• Utilize bilingual Spanish skills to assist a diverse customer base, if applicable.<br>• Continuously improve customer service practices to enhance the overall experience.
We are looking for a dedicated and detail-oriented Bilingual Spanish/English Customer Service Representative to join our team in Columbia, South Carolina. This is a long-term contract position that requires excellent communication skills and a customer-focused mindset. In this role, you will interact with clients, manage inquiries, and ensure a seamless customer experience.<br><br>Responsibilities:<br>• Handle customer inquiries and requests promptly, accurately, and professionally to ensure satisfaction.<br>• Build rapport with clients by addressing their needs with empathy and exceeding expectations.<br>• Utilize multiple systems and applications to research, analyze, and resolve customer concerns.<br>• Maintain high performance standards and adhere to quality benchmarks.<br>• Acquire knowledge of personal lines insurance principles and products offered by the company.<br>• Collaborate effectively with team members and business partners to deliver exceptional service.<br>• Manage a 40-hour work schedule, including occasional overtime and weekend shifts.<br>• Assist with special projects and additional tasks as assigned.<br>• Participate in continuous learning to enhance skills and understanding of company processes.
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to our clients. This is a Contract-to-Permanent position, offering an excellent opportunity for growth within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Provide assistance to customers with inquiries, order status updates, returns, and account-related concerns.<br>• Resolve customer issues with a focus on accuracy and thoroughness to ensure all concerns are addressed.<br>• Build strong relationships with clients to encourage loyalty and repeat business.<br>• Translate or explain product information and marketing materials for multilingual audiences when needed.<br>• Collaborate with internal teams to streamline processes and enhance the customer experience.<br>• Represent the company as a brand ambassador by embodying our values and enthusiasm for our products.<br>• Manage and prioritize multiple tasks in a fast-paced environment while maintaining professionalism.<br>• Handle inbound and outbound calls efficiently to address customer needs.<br>• Utilize call center systems and tools to ensure seamless communication and record-keeping.
<p>Are you passionate about providing exceptional service and resolving customer inquiries? As a <strong>Call Center Agent</strong>, you will act as the voice of the company, ensuring customer needs are met and delivering a positive experience with every interaction. Join a fast-paced, customer-focused environment and make a meaningful impact!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and/or outbound calls in a professional, courteous, and timely manner.</li><li>Address customer inquiries, provide solutions, and resolve issues efficiently.</li><li>Document and update customer information in the database following each interaction.</li><li>Follow company guidelines to achieve quality standards and meet performance metrics.</li><li>Collaborate with team members to resolve complex inquiries and escalate issues as necessary.</li><li>Educate customers on products, services, and company policies while promoting a positive image of the business.</li></ul>
<p>A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization’s products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Engagement:</strong> Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.</li><li><strong>Problem-Solving:</strong> Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.</li><li><strong>Expertise in Products:</strong> Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.</li><li><strong>Recordkeeping:</strong> Input customer details, inquiries, and feedback into the company’s Customer Relationship Management (CRM) system, such as Salesforce.</li><li><strong>Sales Assistance:</strong> Identify opportunities for upselling or cross-selling to address customer needs when applicable.</li><li><strong>Performance Standards:</strong> Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.</li></ul><p><br></p>
<p>We are looking for a <u>SPANISH BILINGUAL</u> Consumer Support Specialist position with a focus on outgoing calls to users who are ordering our products to see if those products are working well and talking through anything if not! This position will have some incoming call aspects as well. </p><p><br></p><p><strong>Major Areas of Accountability:</strong></p><p>• Execute high volume of inbound calls to address consumer inquiries</p><p>• Communicate with end-users about intimate health care issues and anatomical functions in a mature and professional manner</p><p>• Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact our consumers</p><p>• Acquire and demonstrate all necessary subject matter expertise to provide responses to incoming consumer inquiries</p><p>• Knowledgeable regarding internal and external business areas including other manufacturers and suppliers</p><p>• Accurately and thoroughly document each end-user profile and interaction in Coloplast CRM systems according to standard department procedures. Responsible for data quality, including self-auditing.</p><p>• Identifying sales opportunities within the service call and partner with Consumer Sales team</p><p>• Responsible for achieving call and quality targets</p><p>• Conduct reporting as needed or requested </p><p>• Other duties as assigned</p>
We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract-to-Permanent position, offering an excellent opportunity to showcase your customer service skills in a fast-paced, dynamic environment. The ideal candidate will play a key role in managing high call volumes and ensuring a seamless experience for our clients.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution.<br>• Provide exceptional support to clients in both Spanish and English, maintaining a high standard of communication.<br>• Manage high call volumes while maintaining a calm and organized approach.<br>• Resolve customer service issues by identifying solutions and addressing concerns promptly.<br>• Collaborate with team members to ensure consistent service delivery and effective problem-solving.<br>• Document and update customer interactions in the system accurately.<br>• Stay informed about company products and services to provide knowledgeable assistance.<br>• Assist in improving customer satisfaction by actively identifying areas for improvement.<br>• Adhere to company policies and procedures while delivering superior service.<br>• Maintain a positive and empathetic attitude toward customers at all times.
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
We are looking for a dedicated Customer Service Representative to join our team in Brevard, North Carolina. This Contract-to-permanent position offers an exciting opportunity to provide exceptional support to customers while gaining hands-on experience in a fast-paced environment. The ideal candidate will be detail-oriented, proactive, and skilled in managing various customer interactions effectively.<br><br>Responsibilities:<br>• Respond to customer inquiries and resolve issues related to orders, ensuring a seamless experience.<br>• Process leads from other departments and follow up with customers on product offerings.<br>• Maintain and update records in company systems while adhering to compliance guidelines.<br>• Demonstrate a thorough understanding of company policies, procedures, and product offerings.<br>• Uphold high performance standards in both quality and quantity of work.<br>• Build and sustain positive relationships with customers and team members.<br>• Utilize computer systems and software, including Microsoft Office Suite, to complete tasks efficiently.<br>• Manage incoming and outgoing calls, emails, and voice messages with professionalism.<br>• Support departmental goals by participating in training and assisting with various tasks as needed.<br>• Follow safety practices and maintain a clean and organized workspace.
We are looking for an experienced Customer Service Representative to join our team in Lake Mary, Florida. This is a Contract-to-permanent position ideal for someone seeking a long-term opportunity in a dynamic, customer-focused environment. You will play a vital role in providing technical support and troubleshooting assistance to customers over inbound calls.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and professionally.<br>• Provide technical support and troubleshooting guidance for hot tub-related inquiries.<br>• Assist customers with resolving issues using clear communication and problem-solving skills.<br>• Maintain accurate records by performing data entry tasks in various systems.<br>• Utilize tools like Microsoft Excel and Zendesk to manage and track customer interactions.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Stay informed about product updates to provide accurate information to customers.<br>• Uphold company standards for customer satisfaction and service quality.<br>• Follow established procedures and guidelines during every customer interaction.
<ul><li><strong>Position: </strong>Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.</li><li><strong>Location: </strong>2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li><strong>Type: 100% Onsite</strong></li><li><strong>Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT</strong></li></ul><p><strong></strong>Job Summary</p><p>Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.</p><p> </p><p>Responsibilities</p><p>- Supporting policyholders with insurance product information</p><p>- Answering client calls and responding to policyholder inquires with claims service and intake related issues</p><p>- Provide detailed information about policies statuses</p><p>- Assist with basic technical troubleshooting for self-service related issues</p><p>- Ability to send transfers to the client sales team to increase APV revenue</p><p>- Ability to handle claim intake for client calls.</p><p>- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.</p><p>- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.</p><p>- Willingness to perform other duties as assigned.</p><p>- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership</p><p> </p>
<p>We are looking for a dependable and detail-oriented Customer Service Representative to join our team on a long-term contract basis. This role involves delivering exceptional service to clients within the insurance industry by handling inquiries, processing information, and maintaining accurate records. Based in West Des Moines, Iowa, this position offers the flexibility to work remotely while ensuring high-quality customer interactions. Candidates must live in the area.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound and outbound calls, addressing client inquiries with professionalism and efficiency.</p><p>• Navigate between multiple systems and screens to review, update, and research insurance-related information.</p><p>• Maintain accurate and thorough data entry records with a focus on precision and attention to detail.</p><p>• Provide timely and effective email correspondence to resolve customer issues.</p><p>• Ensure consistent follow-through on customer concerns, delivering resolutions in a timely manner.</p><p>• Utilize intermediate computer skills to manage tasks in Microsoft Excel and Word.</p><p><br></p><p>Please apply today! We are looking to have this position started by 10/14. Please call 515.706.4974 or apply through our Robert Half website.</p>
<p>Our company is seeking energized <strong>Call Center Representatives</strong> to provide outstanding customer service in a professional, on-site environment. This role requires strong verbal communication, problem-solving, and conflict resolution capabilities. Successful candidates will assist customers with inquiries, issues, and represent the company’s values in each interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming customer calls and assist with inquiries regarding services or accounts.</li><li>Provide resolutions to issues quickly and accurately, escalating complex challenges appropriately.</li><li>Document customer information and call details into the company CRM system.</li><li>Meet or exceed performance metrics, including response time, call quality, and customer satisfaction.</li><li>Stay updated on company policies, procedures, and service offerings.</li></ul>
<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Romeoville, Illinois. In this role, you will be the main point of contact for customers, ensuring their orders are processed accurately and efficiently. This is an excellent opportunity for an individual with strong communication skills and a passion for providing exceptional service. </p><p> Responsibilities: • Enter customer orders into the company database with precision and efficiency. • Verify all order details, including customer information and payment methods, before processing. • Communicate with customers to confirm order specifics and promptly resolve any discrepancies. • Coordinate with internal departments to ensure product availability and timely order fulfillment. • Maintain accurate and up-to-date customer records by logging order details. • Respond to inbound customer inquiries with professionalism and provide clear solutions. • Manage both inbound and outbound calls to address customer needs effectively. • Collaborate with team members to enhance overall customer satisfaction. </p><p> Benefits available to contract/contract to hire professionals, include medical, vision, dental and life and disability insurance</p>
