We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
<p>We are hiring for the role of <strong>Application Support Engineer</strong> in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Primary Contact for Applications:</strong> Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li><strong>Programming Assistance:</strong> Perform programming tasks required to support operational needs.</li><li><strong>System Monitoring:</strong> Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li><strong>Issue Resolution:</strong> Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li><strong>EDI Transactions:</strong> Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li><strong>Documentation:</strong> Create and update system support documentation to aid internal teams and end-users.</li><li><strong>Collaboration Across Teams:</strong> Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li><strong>Data Quality and Reporting:</strong> Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li><strong>Mobility Device Management:</strong> Manage mobile devices and associated licensing for the organization.</li><li><strong>On-Call Support:</strong> Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li><strong>Cross-Functional Contributions:</strong> Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul><p><br></p>
<p>We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Administer user access, maintaining control over all applications and policies for entitlement allocation. </p><p>• Manage an inventory of application-related content and provide guidance on data hygiene to end-users.</p><p>• Offer first-tier end-user application support and coordinate related application dependency support.</p><p>• Maintain, update, and own the application inventory, including key information about application use and support.</p><p>• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.</p><p>• Utilize established project management methodologies to plan, lead, and participate in projects.</p><p>• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.</p><p>• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.</p><p>• Prioritize and resolve bridge resolutions and interrupt-driven tasks.</p>
We are looking for an Application Support Engineer to join our team in Quakertown, Pennsylvania. In this role, you will provide technical expertise and hands-on support to ensure the seamless operation of applications and systems across office and warehouse environments. This position offers an exciting opportunity to work with cutting-edge technologies while leveraging legacy systems to meet business needs.<br><br>Responsibilities:<br>• Monitor and manage virtual machine environments, with a focus on VMware, to ensure optimal performance and reliability.<br>• Collaborate with Cisco systems to troubleshoot issues and gather critical information for problem resolution.<br>• Administer Active Directory and Exchange Online environments to support user access and communication needs.<br>• Develop and generate reports using tools such as SQL, Power BI, and other reporting platforms.<br>• Provide remote and on-site assistance to users, addressing technical challenges with strong communication and interpersonal skills.<br>• Diagnose and resolve problems in office and warehouse settings, employing a hands-on approach to troubleshooting.<br>• Apply creative problem-solving techniques to address complex technical issues effectively.<br>• Stay updated on emerging technologies and integrate them into existing systems to improve functionality and efficiency.
We are looking for a dedicated Application Support Engineer to join our team in Las Vegas, Nevada. In this long-term contract position, you will play a crucial role in ensuring the reliability and performance of live gaming applications and systems. This role offers an exciting opportunity to collaborate across teams and maintain seamless gameplay experiences for users.<br><br>Responsibilities:<br>• Monitor and maintain live gaming applications to ensure consistent uptime and optimal performance.<br>• Investigate and resolve incidents and service requests within established service level agreements.<br>• Collaborate with development and operations teams to implement updates, patches, and configuration changes.<br>• Conduct root cause analysis for recurring issues and recommend effective preventive solutions.<br>• Manage ticket queues, prioritize tasks, and provide regular status updates to stakeholders.<br>• Support integrations, APIs, and backend services that are essential to gaming systems.<br>• Update and maintain system documentation, troubleshooting guides, and operational runbooks.<br>• Participate in on-call rotations to respond to critical incidents during off-hours.<br>• Assist in coordinating environment management, release processes, and change control activities.<br>• Deliver exceptional support to internal teams and external partners ensuring smooth application operations.
<p>We are looking for an experienced Application Support Engineer to join our team on a contract basis in Las Vegas, Nevada. In this role, you will provide critical support for business applications, ensuring their stability, efficiency, and alignment with organizational needs. This position requires strong technical expertise, effective collaboration with stakeholders, and the ability to manage multiple initiatives simultaneously. <strong>Prior experience in the gaming and hospitality space supporting front of house, hotel facing applications will be required. </strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as the subject matter expert for assigned application environments, providing deep technical and functional knowledge.</p><p>• Collaborate with product management teams and vendors to define, document, and deliver technical and functional requirements.</p><p>• Translate business requirements into system specifications and actionable software solutions.</p><p>• Provide Level 2 application support and participate in rotational on-call schedules to ensure system availability.</p><p>• Lead and manage short-term projects (1–3 months) while balancing ongoing application support responsibilities.</p><p>• Assist in project modeling, solution sizing, and contribute to business case development.</p><p>• Develop evaluation criteria to support and assess deployed solutions.</p><p>• Create and implement solutions that may include systems development, process improvements, or strategic planning.</p><p>• Maintain documentation and build a comprehensive knowledge base for assigned applications and systems.</p><p>• Support multiple initiatives concurrently, including application enhancements, requirements gathering, and troubleshooting.</p>
<p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
<p>Our client, a popular, local gaming and hospitality property in Las Vegas, is seeking an <strong>IT Applications Support Specialist</strong> to join their onsite technology team. This role serves as the escalation point from the Help Desk, supporting hotel, casino, and food & beverage operations with a focus on <strong>Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications</strong>. You’ll collaborate cross-functionally with IT, Casino Operations, and vendor partners while delivering exceptional guest service in a fast-paced environment. This will be a short-term CTH role, and fully onsite on property. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary administrator for <strong>Micros POS</strong>, including configuration, deployment, programming, and maintenance.</li><li>Provide application support for <strong>Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic</strong> systems.</li><li>Configure, deploy, and maintain IT hardware/software across hotel, casino, bar, and front-of-house operations.</li><li>Perform and monitor <strong>backups, restores, and system log reviews</strong> to ensure operational integrity.</li><li>Ensure compliance with <strong>Nevada Gaming Control Board regulations</strong> and company SOPs.</li><li>Partner with internal teams and vendors to resolve escalated issues while maintaining a high standard of guest service.</li><li>Cross-train and support other IT functions within the department.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Boston, Massachusetts. This fully onsite, part-time role involves providing essential IT support for a pharmaceutical company, ensuring smooth operations and resolving technical issues. This position is an excellent opportunity to showcase your expertise in desktop support and related technologies.<br><br>Responsibilities:<br>• Deliver onsite technical support to end-users, addressing hardware and software issues efficiently.<br>• Manage and resolve escalated tickets in a timely manner, ensuring user satisfaction.<br>• Assist with application support, including uninstalling and reinstalling approved software on devices.<br>• Provide installation and maintenance services for applications used across the organization.<br>• Handle onboarding and offboarding processes, ensuring proper setup or removal of IT resources.<br>• Support conference rooms and audiovisual equipment to facilitate seamless meetings and presentations.<br>• Perform imaging of devices and equipment to standardize configurations and prepare for deployment.<br>• Utilize ticketing systems to track, prioritize, and resolve support requests effectively.
We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.<br>• Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.<br>• Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.<br>• Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.<br>• Set up and maintain audiovisual equipment, including meeting room panels and other related devices.<br>• Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.<br>• Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.<br>• Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution.
<p>Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment where you will provide Salesforce application support to customers.</p><p><br></p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Provide front-line technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow.</li><li>Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects.</li><li>Manage user and license administration for a Salesforce organization with 1000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets.</li><li>Use tools like Apsona, Dataloader, and Workbench to import, update, and export data.</li><li>Support Salesforce Service Cloud features including case management and automation processes.</li><li>Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions.</li><li>Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency.</li></ul><p><br></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>SFCC Support Manager</p><p>$125K - $150K + benefits</p><p>Location: Los Angeles area and hybrid 3x onsite in El Segundo preferred.</p><ul><li>Flexible for more hybrid arrangements: Open to considering candidates from the extended SoCal area. <strong>Must be onsite either weekly or every other week if further from the office.</strong></li></ul><p>We are looking for an experienced Salesforce Commerce Cloud Support Manager to join our team in Los Angeles, California. In this role, you will focus on managing and resolving technical issues related to retail and e-commerce applications, ensuring seamless operations and collaboration with stakeholders. This position requires a proactive approach to troubleshooting and a strong understanding of Salesforce Commerce Cloud and related integrations.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on technical support to troubleshoot, analyze, and resolve application issues, including root cause analysis and trend identification.</p><p>• Act as the first point of contact to address operational challenges, escalating complex issues to engineering teams as needed.</p><p>• Collaborate with vendors to manage Level 1 support teams and oversee triage processes for consistent issue resolution.</p><p>• Monitor production logs, address integration needs, and ensure system functionality, including website availability and checkout processes.</p><p>• Resolve payment processing issues involving platforms such as PayPal and Afterpay, as well as Order Management System-related challenges.</p><p>• Ensure compliance with Salesforce Commerce Cloud standards and drive process improvements to enhance system efficiency.</p><p>• Partner with business stakeholders to address technical concerns and quickly respond to reported problems.</p><p>• Provide insights and feedback to engineering teams to improve system reliability and performance.</p><p>• Maintain 24/7 availability for on-call support to address urgent issues in a fast-paced environment.</p><p>• Collaborate with cross-functional teams to ensure seamless operations and system enhancements.</p>
<p><strong><u>Summary</u></strong></p><p><br></p><p>The IT Specialist is responsible for supporting and maintaining the organization’s IT infrastructure, ensuring optimal performance of systems, and providing technical assistance to users. This role involves hardware and software maintenance, network support, and collaboration on IT projects to meet business needs.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><br></p><ul><li>Design, implement, and maintain IT systems to support operational goals</li><li>Install, configure, and troubleshoot hardware and software</li><li>Provide technical support to end-users for applications and devices</li><li>Maintain and upgrade IT systems including servers, PCs, peripherals, and telecom</li><li>Collaborate with stakeholders to define requirements for new technologies</li><li>Recommend improvements to IT infrastructure and processes</li><li>Develop and enforce IT policies and procedures</li><li>Coordinate with external vendors to ensure service quality</li><li>Track and manage IT assets (hardware, software, equipment)</li><li>Participate in IT initiatives and special projects</li><li>Perform other duties as assigned</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.<br><br>Responsibilities:<br>• Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.<br>• Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.<br>• Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.<br>• Collaborate with team members to develop resolutions for customer challenges and document solutions.<br>• Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.<br>• Maintain and update procedural documentation to reflect current practices and solutions.<br>• Participate in ongoing certification training to enhance technical skills and knowledge.<br>• Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.<br>• Remain flexible to accommodate varying shifts, including holidays and weekends.<br>• Provide high-quality customer service through clear and precise communication across all channels.
<p>We are looking for a skilled Verkada API consultant experienced with programming (Python preferred) and knowledge of the Microsoft Graph API and Verkada APIs.</p><p>This role involves developing and maintaining software solutions to enhance application functionality and automation processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage service accounts, including selecting accounts from an available pool and assigning active timeframes.</p><p>• Configure access codes and define location access for service accounts as required.</p><p>• Perform routine cleanup of inactive service accounts and return them to the available pool for reuse.</p><p>• Develop and implement automation processes to streamline application functionality and user access.</p><p>• Provide ongoing support for existing applications, ensuring reliability and performance.</p><p>• Collaborate with team members to design and enhance mobile application features.</p><p>• Troubleshoot and resolve issues related to app development and deployment.</p><p>• Adapt to project needs by taking on additional tasks and responsibilities as necessary.</p><p>Other duties as needed</p>
<p>We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.</p><p><br></p><p><strong><em>Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines</em></strong></p><p><br></p><p>This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.</li><li>Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.</li><li>Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.</li><li>Support and maintain user accounts, access rights, and security groups within Active Directory.</li><li>Assist with onboarding new users and training staff on software and hardware use.</li><li>Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.</li><li>Implement and document software updates and equipment changes.</li><li>Escalate complex issues to the appropriate technical team members when necessary.</li><li>Maintain and track IT inventory, including devices and network equipment.</li></ul>
We are looking for a skilled Business Systems Analyst to join our team in Ft. Lauderdale, Florida. In this role, you will play a critical part in ensuring the functionality and performance of key platforms, particularly within the solar division. Your expertise will help streamline operations, troubleshoot issues, and enhance platform usability to support the organization’s goals.<br><br>Responsibilities:<br>• Serve as the primary technical resource for the Procore platform within the solar division, ensuring optimal performance and usability.<br>• Collaborate with users to diagnose, resolve, and escalate technical challenges effectively.<br>• Oversee system configurations, monitor performance, and manage user access to maintain reliability.<br>• Work closely with organizational and field teams to drive adoption and implement platform improvements.<br>• Identify patterns in user feedback and develop solutions to enhance system functionality.<br>• Provide training and guidance to ensure users can maximize the tools and platforms available.<br>• Translate business requirements into actionable technical solutions that address operational needs.<br>• Stay updated on emerging technologies and tools to continuously enhance system capabilities.<br>• Ensure smooth integration and functionality of SaaS platforms within the organization.
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
We are looking for an experienced Technical Program Manager to lead a large-scale enterprise security audit initiative. This role involves managing compliance efforts, coordinating remediation activities, and ensuring organizational readiness ahead of and during a formal security audit. As a key contributor, you will collaborate with cross-functional teams to oversee deliverables, monitor progress, and provide executive-level reporting. This is a long-term contract position based in Philadelphia, Pennsylvania.<br><br>Responsibilities:<br>• Direct and oversee enterprise-wide security audit readiness efforts, including vulnerability management and compliance tasks.<br>• Coordinate and align cross-functional teams, such as Information Security, Engineering, Compliance, and Application Support, to ensure timely completion of audit deliverables.<br>• Manage remediation workflows, track progress, and ensure adherence to defined timelines.<br>• Prepare technical architecture documentation and system diagrams to support audit requirements.<br>• Develop and deliver executive-level reports and presentations summarizing audit readiness and project status.<br>• Utilize project management tools, such as Jira, Confluence, and Project, to organize and track tasks effectively.<br>• Facilitate vendor compliance assessments and penetration test preparations.<br>• Identify and mitigate risks related to security findings and vulnerabilities across multiple applications.<br>• Monitor and report on task progress for over 80 applications spanning diverse business lines and technology stacks.<br>• Collaborate with leadership to address critical audit findings and minimize compliance exposure.
We are looking for a skilled IBM i Infrastructure Systems Administrator to join our team in Dayton, New Jersey. In this role, you will be responsible for maintaining and optimizing Linux and IBM i environments, ensuring system reliability, security, and seamless integration with business applications. The ideal candidate will bring deep expertise in legacy systems and modern technologies, along with a proactive approach to troubleshooting and system enhancements.<br><br>Responsibilities:<br>• Manage and support Linux and IBM i system environments, ensuring their reliability and performance.<br>• Diagnose and resolve issues in legacy systems, including performing repairs and tuning for optimal performance.<br>• Coordinate hardware installations, upgrades, and migrations to maintain system efficiency.<br>• Develop and implement security protocols to safeguard systems and ensure compliance with data protection standards.<br>• Configure and optimize network connectivity, protocols, and performance for IBM i and AS/400 platforms.<br>• Design and deploy custom integrations between legacy systems and modern applications or infrastructure.<br>• Provide technical expertise for system integration, security enhancements, and legacy application support.<br>• Document processes, security measures, and workflows to ensure operational consistency.<br>• Monitor system performance and recommend improvements to enhance efficiency and security.<br>• Collaborate with cross-functional teams to align technology solutions with business needs.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for an Oracle Technical Architect Manager to lead and oversee critical technical projects in Hammonton, New Jersey. This role involves driving the design, development, and integration of Oracle Cloud solutions while fostering collaboration within the team and with clients. If you thrive in a dynamic environment and are passionate about delivering impactful technology solutions, we encourage you to apply.<br><br>Responsibilities:<br>• Lead all phases of the software development lifecycle, including design, deployment, and ongoing application support.<br>• Design and implement integration architectures for cloud and hybrid environments to address complex technical challenges.<br>• Utilize Oracle Integration Cloud components such as Integrations, Adapters, Visual Builder, B2B, Business Insights, and Process Cloud to deliver effective solutions.<br>• Create detailed technical specifications and integration strategy documents to ensure alignment with business objectives.<br>• Develop technical designs for integrations between systems using Oracle PaaS and related technologies.<br>• Oversee team performance, providing mentorship, conducting appraisals, and fostering a positive team culture.<br>• Collaborate with clients to build strong relationships and deliver exceptional experiences.<br>• Participate in the preparation of client proposals and contribute to strategies for winning new business.<br>• Stay updated on Oracle Cloud trends and advancements, incorporating them into project solutions.<br>• Ensure integration security and compliance with Oracle offerings and standards.
<p>We are looking for an experienced Business Analyst to join our dynamic team. In this role, you will play a pivotal part in supporting healthcare-related projects, analyzing data systems, and collaborating with teams to enhance operational efficiency. The ideal candidate will have a strong background in business analysis, technical systems, and will thrive in a collaborative and detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide insights and recommendations for technical projects.</p><p>• Develop and produce detailed reports for management, operations, and ongoing projects.</p><p>• Address user concerns by offering application support, troubleshooting issues, and resolving errors efficiently.</p><p>• Assist in the evaluation, testing, and implementation of new software features, modules, and system updates.</p><p>• Identify and execute process improvement initiatives to optimize workflows and system functionality.</p><p>• Collaborate with the Help Center team to research and resolve technical support tickets.</p><p>• Conduct training sessions and ensure smooth implementation of software updates and new systems.</p><p>• Maintain compliance with federal and state regulations regarding patient privacy and organizational policies.</p><p>• Communicate effectively across departments to ensure clarity, understanding, and confidentiality.</p><p>• Monitor customer feedback and address concerns to enhance satisfaction and service quality.</p>
We are looking for a skilled Systems Engineer to join our team in Livonia, Michigan. This is an on-site, Contract-to-Permanent position that requires hands-on expertise in managing infrastructure, networking, and cloud-based systems. The ideal candidate will excel in troubleshooting complex issues and delivering high-quality technical solutions for both internal and external stakeholders.<br><br>Responsibilities:<br>• Lead and manage client projects from initial planning stages through implementation.<br>• Configure and maintain Windows Server environments, including hardware setup and optimization.<br>• Design and implement backup strategies to ensure system reliability and data protection.<br>• Manage Layer 3 switching tasks, including VLAN configurations, link aggregation, and routing protocols.<br>• Administer Microsoft 365 environments, including Exchange Online, Intune, and Azure AD, while ensuring proper licensing structures.<br>• Configure enterprise firewalls and manage VPN tunnels for secure communication.<br>• Utilize Entra ID (Azure AD) for hybrid identity and access management solutions.<br>• Develop and enforce Microsoft Intune policies for device management and security.<br>• Support Hybrid-Active Directory environments and manage Group Policy configurations.<br>• Provide technical support for applications running on Windows Server operating systems and participate in on-call rotations.
We are looking for a dedicated Technical Support Specialist to join our team in Conshohocken, Pennsylvania. This Contract to permanent position involves supporting a range of IT systems and resources, including laptops, office technology, cloud platforms, and security tools. The ideal candidate will excel in troubleshooting technical issues, managing service tickets, and ensuring smooth operations for both on-site and remote employees.<br><br>Responsibilities:<br>• Provide timely and detail-oriented responses to technical inquiries and requests through platforms such as Jira and Zendesk.<br>• Coordinate and execute IT setup for new team members, including configuring laptops and other equipment.<br>• Troubleshoot and resolve issues related to laptops, monitors, printers, and other office technology, escalating complex cases as needed.<br>• Manage and prioritize service tickets effectively using tools like Zendesk and Jira.<br>• Support meetings and remote collaboration by configuring tools such as Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, adhering to assigned schedules and shift expectations.<br>• Participate in technical projects, ensuring alignment of resources and objectives.<br>• Be available for overtime during weekdays and weekends to address critical business needs.<br>• Ensure adherence to IT security protocols and contribute to the maintenance of cloud systems.<br>• Perform additional duties as required to support operational goals.
