We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
<p>We are hiring for the role of <strong>Application Support Engineer</strong> in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Primary Contact for Applications:</strong> Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li><strong>Programming Assistance:</strong> Perform programming tasks required to support operational needs.</li><li><strong>System Monitoring:</strong> Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li><strong>Issue Resolution:</strong> Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li><strong>EDI Transactions:</strong> Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li><strong>Documentation:</strong> Create and update system support documentation to aid internal teams and end-users.</li><li><strong>Collaboration Across Teams:</strong> Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li><strong>Data Quality and Reporting:</strong> Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li><strong>Mobility Device Management:</strong> Manage mobile devices and associated licensing for the organization.</li><li><strong>On-Call Support:</strong> Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li><strong>Cross-Functional Contributions:</strong> Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul><p><br></p>
<p>We are seeking a <strong>Senior Application Support Analyst</strong> to provide advanced technical support and expertise for mission-critical business applications. In this role, you will act as a key liaison between IT, business stakeholders, and third-party vendors, ensuring applications remain reliable, secure, and optimized for business performance. The ideal candidate is a problem-solver with strong communication skills and the ability to lead incident response, root cause analysis, and continuous improvement initiatives.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary escalation point for complex application issues and incidents.</li><li>Troubleshoot and resolve application errors, performance bottlenecks, and integration issues.</li><li>Monitor application health, uptime, and performance using advanced monitoring tools.</li><li>Partner with development, infrastructure, and database teams to ensure seamless deployments and upgrades.</li><li>Conduct root cause analysis (RCA) and implement long-term corrective measures.</li><li>Maintain application configuration, user access, and security compliance.</li><li>Document support procedures, known issues, and solutions for knowledge sharing.</li><li>Mentor junior analysts and provide technical guidance for critical incidents.</li><li>Collaborate with vendors for patching, enhancements, and SLA management.</li></ul><p><br></p>
<p>We are looking for an experienced Application Support Engineer to join our team on a contract basis in Las Vegas, Nevada. In this role, you will provide critical support for business applications, ensuring their stability, efficiency, and alignment with organizational needs. This position requires strong technical expertise, effective collaboration with stakeholders, and the ability to manage multiple initiatives simultaneously. <strong>Prior experience in the gaming and hospitality space supporting front of house, hotel facing applications will be required. </strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as the subject matter expert for assigned application environments, providing deep technical and functional knowledge.</p><p>• Collaborate with product management teams and vendors to define, document, and deliver technical and functional requirements.</p><p>• Translate business requirements into system specifications and actionable software solutions.</p><p>• Provide Level 2 application support and participate in rotational on-call schedules to ensure system availability.</p><p>• Lead and manage short-term projects (1–3 months) while balancing ongoing application support responsibilities.</p><p>• Assist in project modeling, solution sizing, and contribute to business case development.</p><p>• Develop evaluation criteria to support and assess deployed solutions.</p><p>• Create and implement solutions that may include systems development, process improvements, or strategic planning.</p><p>• Maintain documentation and build a comprehensive knowledge base for assigned applications and systems.</p><p>• Support multiple initiatives concurrently, including application enhancements, requirements gathering, and troubleshooting.</p>
Position: IT SUPPORT ANALYST - DIRECT HIRE - PERMANENT<br>Location: Des Moines, IA (ON-SITE)<br>Salary: $60,000 - $70,000 base annual salary + Exceptional Benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>If you are an IT Professional that has been called a "jack of all trades" and thrive on providing excellent end user customer support, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the direct hire permanent position for you.<br><br>Our client organization is seeking an IT SUPPORT ANALYST. In this role you will spend half your time supporting non-technical end users on questions using third-party proprietary software systems. You will have exceptional listening, trouble-shooting, and customer service skills. The other half of your time will be spent trouble shooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.<br><br>This is not your cookie cutter position. It is unique and exciting opportunity to join a philanthropic organization, work with high caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.<br><br>Requirements:<br> · 5+ years of a combination of basic hardware, software, and end user support. Supporting legacy systems and newer web mobile applications as well.<br> · Any experience and exposure to SQL, Python, R, Power BI or Tableau is a plus.<br> • Excellent communication, end-user customer service and collaboration is required. <br> <br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
We are looking for a skilled Service Desk Personnel to join our team on a long-term contract basis in Cookeville, Tennessee. This role primarily focuses on system administration and application support, rather than hardware troubleshooting or general desktop support. The successful candidate will oversee the maintenance and support of the Tennessee Department of Health's Licensure and Regulation System, as well as manage tickets through Zendesk.<br><br>Responsibilities:<br>• Address and resolve system-related help desk tickets with a focus on application and program administration.<br>• Process user requests such as password resets, status updates, and workflow reassignments within established timelines.<br>• Maintain and configure system settings, user permissions, and automated workflows to meet operational needs.<br>• Collaborate with cross-functional teams, including application coordinators, trainers, and QA personnel, to ensure seamless system functionality.<br>• Document system changes, maintain detailed logs, and provide timely updates to stakeholders using tools like ServiceNow.<br>• Respond to all support tickets within one business day and aim to close tickets within three business days.<br>• Provide weekly status updates on configuration requests to the Application Manager and other stakeholders.<br>• Utilize Zendesk and similar platforms for efficient ticketing and workflow management.<br>• Ensure all non-system-related support activities are accurately logged and tracked.<br>• Follow up with users to gather additional information when needed and ensure clear communication throughout the support process.
We are looking for an Application Support Engineer to join our team in Irvington, New Jersey. In this role, you will play a critical part in ensuring the stability, functionality, and efficiency of hardware, software, and network systems for our customers. The ideal candidate will possess strong technical expertise and a proactive approach to resolving technical challenges and improving processes.<br><br>Responsibilities:<br>• Diagnose and repair hardware issues related to PCs, laptops, and printers.<br>• Troubleshoot and resolve software and network-related problems efficiently.<br>• Administer and maintain Microsoft Windows Server environments and network equipment.<br>• Provide technical consultation to customers, offering solutions tailored to their needs.<br>• Collaborate with internal teams to design projects aimed at enhancing customer systems and workflows.<br>• Document issues and resolutions in ticketing systems to ensure clear communication and record-keeping.<br>• Generate reports and provide status updates on customer IT infrastructure.<br>• Install, test, troubleshoot, and repair hardware and software systems, including desktops, laptops, and network devices.<br>• Monitor incident trends, identify recurring problems, and implement long-term solutions.<br>• Recommend new products and services to optimize customers’ environments and ensure high performance.
<p>We are looking for an experienced Application Support Engineer to join our team in the Worcester, Massachusetts area. In this role, you will provide technical support and expertise for various ERP applications, ensuring smooth operations and resolving user issues effectively. This is a long-term contract position offering an excellent opportunity to work in the Hi Tech Engineering industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting for software applications used by municipal and private organizations.</p><p>• Collaborate with users to identify and resolve application-related issues efficiently.</p><p>• Support and maintain Active Directory configurations and ensure optimal system performance.</p><p>• Manage and troubleshoot computer hardware, including Dell Technologies systems.</p><p>• Utilize knowledge of Cisco Technologies to ensure seamless network operations.</p><p>• Assist users with application features, report generation, and data entry processes.</p><p>• Work closely with municipal officials and private sector employees familiar with various software platforms.</p><p>• Stay up-to-date with competitor software systems and provide insights on their functionality.</p><p>• Document support processes and maintain accurate records of issue resolutions.</p><p>• Deliver training sessions and guidance to users for effective application utilization.</p>
We are on the search for an adept Application Support Engineer for an engaging role based in Jacksonville, Florida. The chosen candidate will be working in a dynamic environment, providing Tier 1 support for SF and NetSuite issues. This role provides an opportunity for long-term contract employment. <br><br>Responsibilities:<br><br>• Handle low complexity modifications such as adding or deactivating users<br>• Provide solutions for login related issues<br>• Add item GL categories as required<br>• Manage the addition of licenses and troubleshoot function issues, primarily in Salesforce<br>• Offer support for desktop-related issues, acting as a point of contact for Tier 1 and Tier 2 support<br>• Balance the handling of issues between Salesforce (90%) and NetSuite (10%)<br>• Ensure the smooth operation of Cisco, Citrix, Cloud, and Dell technologies.
We are looking for a skilled Business Systems Analyst to join our team on a long-term contract basis in Independence, Ohio. In this role, you will provide essential support for the Voyager software system, ensuring seamless user experiences and delivering solutions to technical challenges. This position offers an opportunity to collaborate with experienced specialists and contribute to the continuous improvement of product functionality.<br><br>Responsibilities:<br>• Provide technical assistance to users by diagnosing and resolving issues related to the Voyager software system.<br>• Guide users in effectively utilizing product features and functionalities to meet their needs.<br>• Facilitate the onboarding process for new users, ensuring they are equipped to use the software efficiently.<br>• Maintain detailed documentation of user interactions, reported issues, and resolutions to build a knowledge base.<br>• Collaborate with development teams to address software bugs and suggest improvements based on user feedback.<br>• Conduct training sessions to educate users on system features and best practices.<br>• Perform quality assurance testing to ensure software reliability and identify areas for enhancement.<br>• Act as a liaison between users and technical teams to streamline communication and problem-solving.<br>• Share insights and feedback from users to support continuous product development.<br>• Monitor system performance and provide proactive solutions to potential issues.
<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
We are looking for a skilled Business Systems Analyst to join our team in Ft. Lauderdale, Florida. In this role, you will play a critical part in ensuring the functionality and performance of key platforms, particularly within the solar division. Your expertise will help streamline operations, troubleshoot issues, and enhance platform usability to support the organization’s goals.<br><br>Responsibilities:<br>• Serve as the primary technical resource for the Procore platform within the solar division, ensuring optimal performance and usability.<br>• Collaborate with users to diagnose, resolve, and escalate technical challenges effectively.<br>• Oversee system configurations, monitor performance, and manage user access to maintain reliability.<br>• Work closely with organizational and field teams to drive adoption and implement platform improvements.<br>• Identify patterns in user feedback and develop solutions to enhance system functionality.<br>• Provide training and guidance to ensure users can maximize the tools and platforms available.<br>• Translate business requirements into actionable technical solutions that address operational needs.<br>• Stay updated on emerging technologies and tools to continuously enhance system capabilities.<br>• Ensure smooth integration and functionality of SaaS platforms within the organization.
We are looking for a skilled and reliable Desktop Support Analyst to join our team on a long-term contract basis in Sacramento, California. This position focuses on providing hands-on technical support during a large-scale hardware deployment, ensuring smooth operations and excellent user experiences. The ideal candidate will have a customer-first mindset, technical expertise, and the ability to work efficiently in dynamic environments.<br><br>Responsibilities:<br>• Perform daily hardware installations and replacements, including PCs, monitors, cables, and peripherals.<br>• Troubleshoot and verify the functionality of newly installed hardware and software.<br>• Provide technical support for Windows 11, Microsoft 365, Teams, Outlook, and OneDrive.<br>• Assist users with password resets, account access issues, and general troubleshooting.<br>• Deliver basic technical assistance to Mac users, including application support.<br>• Manage the deployment of 40–60 devices per day per team, ensuring accuracy and adherence to timelines.<br>• Walk extensively through office buildings to complete equipment installations and replacements.<br>• Maintain professionalism and clear communication while interacting with end-users during setup.<br>• Document completed work and escalate unresolved issues to the appropriate teams.<br>• Ensure proper logging and return of replaced equipment for decommissioning or recycling.
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
Desktop Support Analyst (Long-Term Contract) Location: Lexington, Ohio We’re seeking a knowledgeable and customer-focused Desktop Support Analyst to join our team in Lexington, OH. This long-term contract position offers the opportunity to support a large-scale, Microsoft-based IT environment within a dynamic manufacturing setting. The ideal candidate will be experienced in both onsite and remote support and enjoy working in a fast-paced, team-oriented atmosphere. Key Responsibilities: Troubleshoot and resolve issues involving workstations, hardware, software, and peripheral equipment. Provide Tier 1–3 support for Microsoft technologies, including Windows OS, Active Directory, and Microsoft Office 365. Set up, configure, and maintain desktop and peripheral devices, including system imaging and scanner management. Deliver detail oriented, responsive support to a diverse user base, ensuring a high level of customer satisfaction. Document technical procedures, troubleshooting steps, and system configurations to support efficient operations. Assist with onsite deskside support and contribute to technical projects as needed. Support a large user base (approx. 4,600 employees) across multiple sites. Assist with the administration of backup solutions and configuration management systems. Provide basic support for Apple devices and user guidance when necessary.
We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to faculty and staff across multiple locations.<br>• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.<br>• Install, configure, and maintain Microsoft Windows operating systems.<br>• Provide guidance on the use of Google Suite applications to optimize workflows.<br>• Collaborate with team members to identify and implement system improvements.<br>• Maintain accurate documentation of support activities and resolutions.<br>• Ensure compliance with organizational IT policies and standards.<br>• Conduct routine updates and patches to maintain system security and performance.<br>• Assist in onboarding new users by setting up accounts and providing initial training.<br>• Respond promptly to service requests and prioritize tasks based on urgency.
<ul><li><strong>Workday & Related Projects:</strong>Configure, troubleshoot, enhance, and support biannual release updates for Workday Financials.</li><li>Manage Workday change requests using the ServiceNow ticketing system.</li><li>Collaborate with IT Application Support for system modifications.</li><li>Partner with the Workday team and end-users to address process needs, implement changes, and share best practices.</li><li>Perform ad hoc tasks in Workday as directed by the Workday Product Owner.</li><li>Contribute to ledger-related projects through design, configuration, and testing.</li><li><br></li><li><strong>Data Marts:</strong></li><li>Ensure data accuracy and integrity within financial data marts.</li><li>Work with end-users and IT to develop solutions for database and system processes.</li><li>Collect, analyze, and interpret operational data, diagnose issues, and propose resolutions.</li><li>Engage in user meetings, training, and professional development activities.</li><li>Comply with federal and state regulations, including anti-money laundering laws (e.g., Bank Secrecy Act, US PATRIOT Act).</li><li>Follow Bank policies, complete required training, and report suspicious activities.</li></ul><p><br></p>
We are looking for a skilled IBM i Infrastructure Systems Administrator to join our team in Dayton, New Jersey. In this role, you will be responsible for maintaining and optimizing Linux and IBM i environments, ensuring system reliability, security, and seamless integration with business applications. The ideal candidate will bring deep expertise in legacy systems and modern technologies, along with a proactive approach to troubleshooting and system enhancements.<br><br>Responsibilities:<br>• Manage and support Linux and IBM i system environments, ensuring their reliability and performance.<br>• Diagnose and resolve issues in legacy systems, including performing repairs and tuning for optimal performance.<br>• Coordinate hardware installations, upgrades, and migrations to maintain system efficiency.<br>• Develop and implement security protocols to safeguard systems and ensure compliance with data protection standards.<br>• Configure and optimize network connectivity, protocols, and performance for IBM i and AS/400 platforms.<br>• Design and deploy custom integrations between legacy systems and modern applications or infrastructure.<br>• Provide technical expertise for system integration, security enhancements, and legacy application support.<br>• Document processes, security measures, and workflows to ensure operational consistency.<br>• Monitor system performance and recommend improvements to enhance efficiency and security.<br>• Collaborate with cross-functional teams to align technology solutions with business needs.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p><strong>Job Title:</strong> Technical Program Manager II (Contractor)</p><p><strong>Service Type</strong>: 39 Week Contract, Potential for Extension </p><p><strong>Location</strong>: Irvine, CA or Philadelphia, PA </p><p><strong>Department</strong>: [Security, Compliance, or Program Management]</p><p><strong>Position Summary:</strong></p><p>We are seeking a seasoned Technical Program Manager to lead a high-impact enterprise security audit readiness initiative. This role is pivotal in ensuring organizational preparedness for a formal security audit by managing cross-functional collaboration, compliance tracking, and executive-level reporting. The ideal candidate will bring deep experience in technical project management, particularly in security and compliance environments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and coordinate a large-scale enterprise security audit readiness program.</li><li>Collaborate with cross-functional teams including Information Security, Engineering, Architecture, Compliance, Legal, and Application Support.</li><li>Manage and track remediation efforts across 80+ applications and multiple technology stacks.</li><li>Oversee tasks such as vulnerability remediation, vendor compliance assessments, system architecture reviews, and penetration test preparation.</li><li>Develop and maintain project documentation, timelines, and status reports.</li><li>Prepare and deliver executive-level presentations and briefings.</li><li>Ensure alignment with compliance frameworks such as SOC 2, ISO, and internal governance standards.</li></ul>
<p>Key Responsibilities:</p><p><br></p><ul><li>Provide Level I–IV support for DevOps and infrastructure-related issues.</li><li>Perform daily health checks and storage monitoring for VMware environments.</li><li>Utilize tools like Datadog, ERTG, and PRTG for proactive system monitoring and alerting.</li><li>Support and maintain custom-coded applications, including API integrations and EKG deployments.</li><li>Troubleshoot and manage S3 buckets: creation, modification, and ongoing support.</li><li>Investigate and resolve firewall-related issues, including rule validation and updates.</li><li>Respond to escalations from QA/QC teams and address health check failures or customer-reported issues.</li><li>Maintain and support both Windows and Linux systems in a 24/7 operational environment.</li></ul><p><br></p>
We are looking for an experienced Business Systems Analyst to join our team in Miami, Florida. In this long-term contract position, you will play a key role in supporting and enhancing Workday Financials, managing data integrity within financial systems, and collaborating with cross-functional teams to optimize business processes. This opportunity is ideal for someone with a strong attention to detail and a solid background in Workday and business analysis.<br><br>Responsibilities:<br>• Configure, troubleshoot, and enhance Workday Financials, including managing biannual release updates.<br>• Oversee change requests within Workday using the ServiceNow ticketing system.<br>• Collaborate with IT Application Support to implement system modifications and improvements.<br>• Work closely with the Workday team and end-users to identify process needs, implement changes, and share best practices.<br>• Perform ad hoc tasks in Workday as directed by the Workday Product Owner.<br>• Participate in ledger-related projects, contributing to design, configuration, and testing activities.<br>• Ensure the accuracy and integrity of data within financial data marts.<br>• Partner with end-users and IT teams to develop solutions for database and system processes.<br>• Collect, analyze, and interpret operational data to diagnose issues and recommend resolutions.<br>• Comply with federal and state regulations, including anti-money laundering laws, and adhere to organizational policies.
<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
