<p>We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services for North American end-users and executive leadership.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance.</p><p>• Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications.</p><p>• Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment.</p><p>• Ensure the smooth operation of video conferencing systems for meetings and events.</p><p>• Perform basic network troubleshooting, including device configurations and adherence to security best practices.</p><p>• Assist in basic system administration tasks, including user account management and permissions.</p><p>• Collaborate with vendors and escalate complex technical issues when necessary.</p><p>• Develop and maintain IT documentation, training materials, and knowledge base articles.</p><p>• Support and maintain audio-visual technologies.</p>
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
<p>This is a hybrid contract role for a Field Application Engineer - Project Manager, located in The Woodlands, TX, with some work-from-home flexibility. The Field Application Engineer - Project Manager will be responsible for providing technical support and field applications assistance, managing project timelines, coordinating with clients, and ensuring that projects meet specifications and deadlines. The role involves regular interaction with Software Development and DevOp teams to support business requirements. The work is technically challenging related to analog and electronic products.</p>
<p>We are seeking a talented and experienced Technical Developer to join our Legal Operations team. This role is ideal for someone passionate about technology, problem-solving, and collaboration. The successful candidate will support and enhance existing applications, develop new solutions, and maintain integrations across systems.</p><p><br></p><p>This position will be onsite in Philadelphia, PA. </p>
We are looking for a skilled Desktop Support Analyst to join our team in Bonita Springs, Florida. In this long-term contract role, you will be responsible for providing technical support for desktop and laptop systems, both onsite and remotely, for a large network of branch locations. This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset to ensure seamless technology operations.<br><br>Responsibilities:<br>• Offer first and second-level support for desktop and laptop systems to end-users, including executives and senior management.<br>• Monitor and update ticketing systems to track issues and resolutions.<br>• Configure and deploy new desktop and laptop systems in alignment with organizational standards.<br>• Troubleshoot and resolve hardware, software, and printing device issues as they arise.<br>• Support networked printing devices, including mapping, scanning, and application setup.<br>• Collaborate with technical teams to coordinate IT-related projects and ensure successful implementation.<br>• Manage the installation, configuration, movement, and retirement of PC equipment.<br>• Provide on-call support as part of a rotating schedule, including occasional overtime and weekend shifts.<br>• Maintain inventory control and asset tagging for hardware and software.<br>• Establish and maintain positive relationships with business clients while adhering to company procedures and protocols.
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY, on a Contract to permanent basis. In this role, you will provide technical assistance and support to ensure seamless operation of desktop environments and IT systems. Your ability to troubleshoot, manage priorities, and deliver exceptional customer service will be critical to your success.<br><br>Responsibilities:<br>• Provide technical support for Windows 10 systems, including troubleshooting hardware and software issues.<br>• Assist with the configuration and maintenance of laptops, tablets, and other devices.<br>• Manage and resolve issues within the Office 365 suite, including Exchange, OneDrive/SharePoint, and Teams.<br>• Support PC imaging and ensure proper setup for new devices.<br>• Maintain and troubleshoot Active Directory accounts and permissions.<br>• Address networking fundamentals, ensuring connectivity and system performance.<br>• Collaborate with team members to prioritize and resolve IT issues effectively.<br>• Document and track support cases to ensure timely resolution and follow-up.<br>• Stay updated on emerging technologies and contribute to process improvements.<br>• Provide guidance on best practices for IT usage and security.
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
<p>We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and troubleshoot Windows operating systems and related applications.</li><li>Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.</li><li>Administer Active Directory for user account creation, password resets, and group policy management.</li><li>Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.</li><li>Install and maintain antivirus software and ensure endpoint security compliance.</li><li>Assist with software deployments, updates, and patch management.</li><li>Document support activities and maintain accurate asset inventory records.</li><li>Provide excellent customer service and communicate technical solutions clearly to non-technical users.</li></ul><p><br></p>
We are looking for a skilled Systems Engineer to join our team in Livonia, Michigan. This is an on-site, Contract-to-Permanent position that requires hands-on expertise in managing infrastructure, networking, and cloud-based systems. The ideal candidate will excel in troubleshooting complex issues and delivering high-quality technical solutions for both internal and external stakeholders.<br><br>Responsibilities:<br>• Lead and manage client projects from initial planning stages through implementation.<br>• Configure and maintain Windows Server environments, including hardware setup and optimization.<br>• Design and implement backup strategies to ensure system reliability and data protection.<br>• Manage Layer 3 switching tasks, including VLAN configurations, link aggregation, and routing protocols.<br>• Administer Microsoft 365 environments, including Exchange Online, Intune, and Azure AD, while ensuring proper licensing structures.<br>• Configure enterprise firewalls and manage VPN tunnels for secure communication.<br>• Utilize Entra ID (Azure AD) for hybrid identity and access management solutions.<br>• Develop and enforce Microsoft Intune policies for device management and security.<br>• Support Hybrid-Active Directory environments and manage Group Policy configurations.<br>• Provide technical support for applications running on Windows Server operating systems and participate in on-call rotations.
<p>We are seeking a detail-oriented and highly motivated SQL Developer to join our team. As an SQL Developer, you will play a critical role in managing and optimizing database systems, developing complex queries, and ensuring the efficient collection, organization, and retrieval of data. The ideal candidate will possess strong technical skills, analytical thinking, and the ability to effectively communicate with cross-functional teams to deliver robust database solutions.</p>
<p>Are you an experienced <strong>OneStream Application Specialist</strong> who thrives in designing and optimizing Corporate Performance Management (CPM) solutions? Join our team to play a critical role in managing, enhancing, and supporting OneStream applications, empowering our organization with sophisticated financial reporting, consolidation, budgeting, forecasting, and analytical solutions.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a OneStream Application Specialist, you will be responsible for designing, implementing, and maintaining the <strong>OneStream CPM platform</strong>. You’ll collaborate closely with stakeholders to analyze requirements and develop custom solutions, integrations, and workflows that optimize financial operations and increase insights into business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Platform Management & Configuration</strong>: Administer the OneStream application, including security setup, workflow and process configuration, and cube architecture.</li><li><strong>Solution Design</strong>: Develop and implement custom OneStream solutions (business rules, dashboards, reports, data cube configurations) to meet specific organizational needs.</li><li><strong>Financial Processes</strong>: Support financial consolidation, reporting, budgeting, forecasting, and other CPM processes using OneStream functionality.</li><li><strong>Optimization</strong>: Continuously improve platform configuration and processes for enhanced application performance and user experience.</li><li><strong>Data Integration</strong>: Manage data integrations with ERP systems, flat files, external databases, and other financial applications to ensure seamless workflows.</li><li><strong>Troubleshooting & Support</strong>: Diagnose, resolve, and document user-reported issues and technical challenges related to OneStream.</li><li><strong>User Training & Documentation</strong>: Train internal teams on OneStream functionalities and create detailed technical documentation and user guides.</li><li><strong>Collaboration</strong>: Work closely with finance, IT, and other teams to understand requirements and recommend effective CPM solutions.</li><li><strong>Stay Current with OneStream Updates</strong>: Monitor enhancements and updates offered by OneStream, ensuring the organization leverages the latest capabilities.</li></ul>
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization it the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit.</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p>As part of our proactive recruiting efforts, we are building a pipeline of <strong>Tier 3 Help Desk Engineers</strong> for upcoming IT initiatives. These roles focus on escalated issues and advanced systems support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve the most complex technical incidents escalated from Tier 2</li><li>Support servers, enterprise applications, and network infrastructure</li><li>Assist with system upgrades, patching, and maintenance</li><li>Contribute to knowledge base and help design support processes</li><li>Partner with engineering teams on long-term technical solutions</li></ul>
We are looking for a skilled Desktop Support Specialist to provide efficient technical assistance to both on-site and remote employees in Dallas, Texas. This role requires hands-on expertise in resolving hardware and software issues, installing and upgrading systems, and maintaining smooth IT operations. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a solid understanding of office IT systems.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and networking issues to on-site and remote users.<br>• Perform Level I and Level II troubleshooting, resolving technical problems promptly and professionally.<br>• Install, configure, and maintain computer hardware, peripherals, and imaging systems.<br>• Upgrade operating systems and software applications to ensure optimal performance.<br>• Diagnose and resolve network connectivity issues, including VPN technologies.<br>• Manage user accounts and permissions using Active Directory, including password resets and account creation.<br>• Deliver basic training to employees on system usage and tools, ensuring effective adoption.<br>• Document system events and maintain records to support seamless IT functionality.<br>• Test and evaluate new technologies to enhance IT processes and user experience.<br>• Handle 15-20 technical issues daily, prioritizing tasks and maintaining high service standards.
<p>We are looking for a skilled and adaptable IT Support Specialist to join our team in Plattsburgh, New York. In this role, you will be responsible for the installation, configuration, and troubleshooting of networked hardware and software solutions for our clients. This is an exciting opportunity for a motivated individual who thrives in a dynamic environment and is eager to expand their technical expertise.</p><p><br></p><p>Responsibilities:</p><ul><li>Technical Installation & Support: Install, configure, and troubleshoot print/scan devices and related software both onsite and remotely across Northern New York. </li><li>Collaboration & Communication: Work closely with sales reps, field technicians, and internal teams to ensure smooth installations and high-quality service. </li><li>Client-Focused Problem Solving: Provide pre- and post-sales support, resolve high-priority issues, and maintain documentation and CRM records. </li></ul>
<p>Duties and Responsibilities:</p><p><br></p><p>Provide primary support for the SAP modules related to the Finance and Controlling business process including resolving day to day systems issues by diagnosing the problem and modifying configuration, working with developers, or logging incidents with SAP Support.</p><p>Provide recommendations for change and process improvements.</p><p>Lead reporting efforts for Financial and Controlling areas working with ABAP and BI development as required to select, test and implement the appropriate solutions. Work on finance related reports and forms.</p><p>Ability to lead and configure all requirements for a new company code/plant to assimilate acquisitions.</p><p>Work closely with business members of Finance to Manage business functions (Accounting, GL, Bank, Finance, Cost Accounting, Fixed Assets, Tax) to facilitate effective solution implementations and provide knowledge transfer of system functionality to Super Users, Subject Matter Experts and end users.</p><p>Analyze business process gaps, identify solution alternatives and guide business and IS stakeholders to select the best solutions to close the gaps.</p><p>Stay current with Finance and Controlling functionality available within SAP and communicate opportunities to the business.</p><p>Work closely with ABAP developers to define programming requirements and test programming solutions.</p><p>Provide production support for SAP FI/CO, FA and integration points with SD, MM, WM, TM, Vistex, PP, BW and BPC 10.1 and BPC 11.1 modules. Support SAP interfaces to other core CHG business applications.</p><p>Support for banking interfaces for both AP and AR and document management integrations.</p><p>Provide user support for OCR/ AP Automation tool (OnBase) by creating users, adjusting workflows and user access. Manage vendors working on change requests and upgrade projects related to OCR/ AP Automation.</p><p>Provide functional support for master data governance, and master data trouble-shooting.</p><p>Work closely with end users to prioritize and manage completion of support tickets. Track and report FI/CO support metrics.</p><p>Manage projects assigned through the full project lifecycle including managing and coordinating the work of consultants when necessary.</p><p>Proactively participate in the integration between related SAP functions with other IS Business Analysts.</p><p>Strong ability to lead discussions and promote strategy with the business to analyze, configure, and model processes in SAP.</p><p>Modify, test, and validate system configuration. Prepare detailed functional specifications for development activities including reports, interfaces, conversions, enhancements, and forms.</p><p>Build and execute unit testing, integration and regression testing (build test cases, perform tests, and make changes to configuration or processes based on results).</p><p>Minimum Job Requirements:</p><p><br></p><p><br></p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Savannah, Georgia. In this long-term contract role, you will provide technical support to end-users, ensuring smooth operation of computer systems and devices. This position offers an opportunity to showcase your troubleshooting skills while contributing to the efficiency of the company.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve issues with PCs, printers, and scanners to ensure seamless functionality.</p><p>• Provide support for Windows 10 & 11 systems, addressing software and hardware concerns.</p><p>• Deliver on-site technical assistance to users, handling desk-side support requests.</p><p>• Perform imaging and re-imaging of desktop and laptop computers to maintain optimal performance.</p><p>• Install, configure, and troubleshoot software applications to meet user needs.</p><p>• Document system and application procedures, creating clear and accessible guidelines.</p><p>• Stay informed about technological advancements and identify ways to enhance service delivery.</p><p>• Collaborate effectively with team members while also working independently with minimal supervision.</p>
<p>ERSEA Enrollment & Administrative Support Specialist</p><p><strong>Schedule:</strong> Mon–Fri, 8:00 a.m.–4:30 p.m.; occasional evenings/overtime; weekends as needed based on agency needs</p><p><strong>Department:</strong> ERSEA (Eligibility, Recruitment, Selection, Enrollment & Attendance)</p><p><br></p><p>Summary</p><p>Provide high-touch administrative and enrollment support to the ERSEA Department by answering phones, scheduling enrollment appointments, completing and tracking applications, following up with families on missing health documentation, entering and maintaining accurate data in the agency database, uploading records, monitoring attendance, and assisting with application approvals.</p><p>Key Responsibilities</p><ul><li>Answer high-volume phone lines; triage inquiries and route calls/messages promptly.</li><li>Schedule and manage enrollment appointments; send reminders and confirmations.</li><li>Conduct ongoing follow-up with parents/guardians for missing health documentation (e.g., immunizations, IHPs, medical statements).</li><li>Prepare, review, and complete enrollment applications; verify eligibility information.</li><li>Perform accurate data entry and document uploads into the agency database.</li><li>Track application status and support approvals in line with ERSEA policies.</li><li>Monitor attendance data and escalate concerns in accordance with guidelines.</li><li>Maintain organized electronic and paper files; protect confidential information.</li><li>Collaborate with ERSEA and site staff to resolve enrollment and documentation issues.</li><li>Provide general front-office support (copies, scans, forms, mail, reception coverage).</li></ul><p><br></p>
<p>We are looking for a skilled Application Administrator to join our team in Greater Cleveland, Ohio. This role involves managing and supporting CargoWise One, ensuring seamless integration and functionality within logistics and supply chain operations. The ideal candidate will combine technical expertise with strong problem-solving abilities and excellent communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain the CargoWise One platform to ensure optimal performance and reliability.</p><p>• Collaborate with business stakeholders to identify and implement system improvements that enhance operational efficiency.</p><p>• Provide technical support and troubleshoot issues related to CargoWise One, APIs, and EDI integrations.</p><p>• Facilitate training sessions and create documentation to help team members effectively use CargoWise One.</p><p>• Support process automation initiatives within CargoWise One to streamline workflows.</p><p>• Manage Active Directory and other IT infrastructure components as needed.</p><p>• Work closely with cross-functional teams to align system functionalities with business objectives.</p><p>• Monitor and maintain database systems, ensuring data integrity and accessibility.</p><p>• Stay updated on industry trends and best practices to recommend innovative solutions.</p><p>• Participate in Agile (Scrum) methodologies to deliver high-quality solutions in a timely manner.</p>
<p>We are looking for an PL/SQL Programmer Analyst to join our team in Albuquerque, New Mexico. This Contract-to-Permanent position offers the opportunity to work on critical systems by developing and maintaining Oracle databases, client-server applications, and integrated data solutions. The ideal candidate will bring a strong problem-solving mindset and technical expertise to ensure software quality, reliable information, and stable mission-critical applications.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Oracle databases, tables, and client-server applications to support mission-critical systems.</p><p>• Design integrated solutions by applying systems analysis and problem-solving techniques to complex data challenges.</p><p>• Ensure the stability, security, and quality of applications and information across production environments.</p><p>• Create and maintain automation scripts for data processing, service integration, and reporting tasks.</p><p>• Analyze, transform, and load data into Oracle databases using ETL techniques.</p><p>• Implement and maintain database and application security best practices to safeguard sensitive information.</p><p>• Work with Linux operating systems, including command-line operations and shell scripting, to optimize workflows.</p><p>• Collaborate on the setup and maintenance of sFTP servers, security keys, and firewall rules.</p><p>• Provide technical expertise for programming in PL/SQL, Python, C++, R, and other languages as needed.</p><p>• Support probabilistic matching tools, client-server applications, and web-based reporting solutions.</p><p>Other duties as needed</p>
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
We are on the lookout for a Workday Integrations Developer to become a part of our team in the Healthcare, Hospitals, and Social Assistance sector, located in McLean, Virginia. You will be tasked with the responsibility of managing complex integrations with the Workday cloud application, using your skills to solve intricate business problems and ensure seamless functionality across various Human Capital Management and Financial functional areas. This role also requires you to handle internal IT security and reporting needs.<br><br>Responsibilities:<br><br>• Take the lead in the design, development, and support testing of the Workday integration code base, including Workday Studio, EIB, Core Connectors, DT, XSLT, RaaS, and supporting 3rd party coding.<br>• Conduct Discovery sessions with business and 3rd party vendor subject matter experts for integrations and reports.<br>• Develop detailed integration specifications, field mappings, and designs to support the entire integration and report deployment life cycle.<br>• Handle the investigation of integration and report failures, perform root cause analyses, and provide detailed findings and recommendations to management and business leaders.<br>• Identify and escalate risks in a timely manner, while developing alternative technical and functional solutions as needed.<br>• Manage the processing of customer credit applications accurately and efficiently.<br>• Ensure the maintenance of accurate customer credit records.<br>• Monitor customer accounts and take appropriate action when necessary.<br>• Utilize your skills in Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management to achieve these tasks.
<p>We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.</p><p><br></p><p>Responsibilities:</p><p>• Document and categorize all technical issues and service requests accurately using the IT service desk tool.</p><p>• Offer remote support to end users through tools like Skype for Business and the IT service desk application.</p><p>• Manage user accounts and permissions using Active Directory and Office 365.</p><p>• Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.</p><p>• Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.</p><p>• Maintain and update technical documentation to ensure a seamless support process.</p><p>• Collaborate with team members to identify and implement process improvements for IT support.</p><p>• Ensure timely resolution of tickets while meeting service-level agreements.</p><p>• Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.</p>
