We are looking for a skilled Application Developer to join our team in Philadelphia, Pennsylvania. In this role, you will design, build, and maintain web-based applications using modern frameworks and tools. The ideal candidate will bring expertise in front-end and back-end development, ensuring responsive, high-performing applications that meet user needs.<br><br>Responsibilities:<br>• Design and develop dynamic web applications using React and other modern JavaScript frameworks.<br>• Create and maintain APIs, including RESTful services, to enable seamless integration between systems.<br>• Implement responsive design strategies to optimize applications for both desktop and mobile platforms.<br>• Utilize development tools such as Visual Studio, VS Code, and Azure DevOps to manage and deliver projects effectively.<br>• Research and address technical challenges, providing innovative solutions independently or collaboratively.<br>• Participate in design sessions to contribute UI/UX ideas and develop applications according to specifications.<br>• Deploy applications to production environments and provide ongoing support, including after-hours assistance as required.<br>• Collaborate with team members to ensure database design aligns with application needs.<br>• Work with technologies like PostgreSQL and Docker to enhance development and deployment processes.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Sunday 8am - 5pm; Monday - Thursday 6am - 3pm</li><li><strong>Week 2:</strong> Sunday 8am - 5pm; Monday - Wednesday 6am - 3pm</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
We are looking for a skilled Support Analyst to join our team on a long-term contract basis in Torrance, California. In this role, you will provide first-level support for the Interactive Network Service Desk, ensuring smooth and efficient operations. This opportunity is ideal for candidates who excel in troubleshooting and have a strong background in customer support and technical problem-solving.<br><br>Responsibilities:<br>• Provide first-level technical support for the Interactive Network Service Desk, addressing and resolving user issues promptly.<br>• Assist with workstation support, ensuring all hardware and software operate effectively.<br>• Collaborate with team members to troubleshoot and resolve technical challenges.<br>• Utilize R code to analyze and solve system-related issues as needed.<br>• Support bilingual users by providing effective communication and tailored assistance.<br>• Maintain detailed documentation of technical issues and solutions for future reference.<br>• Ensure timely escalation of complex issues to the appropriate teams or levels of support.<br>• Contribute to improving service desk processes and enhancing overall efficiency.<br>• Deliver exceptional customer service while managing multiple support requests.
We are looking for an experienced Applications Architect to lead the design and development of innovative features for a clinical trial management platform. This role involves overseeing the end-to-end technical implementation of database solutions, business layers, and user interfaces while ensuring optimal performance and scalability. This is a long-term contract position based in Philadelphia, Pennsylvania, offering the opportunity to make a significant impact in the business services industry.<br><br>Responsibilities:<br>• Design and implement new features for a clinical trial management application, focusing on database solutions, business logic, and user interfaces.<br>• Oversee live application support, resolving issues and ensuring seamless operation.<br>• Collaborate with team members to define a strategic roadmap for the platform, incorporating advanced technologies such as AI.<br>• Write high-quality, efficient, and maintainable code that adheres to best practices.<br>• Review code written by team members, providing constructive feedback and suggesting improvements.<br>• Optimize application performance for speed, scalability, and adaptability across future projects.<br>• Lead the creation and maintenance of comprehensive technical documentation for the application.<br>• Ensure adherence to architectural standards and provide guidance to development teams on best practices.<br>• Drive innovation by exploring new tools and methodologies to enhance application functionality.
<p><strong>Overview</strong></p><p>We’re seeking a skilled and collaborative <strong>IBM Engineering Lifecycle Management (ELM) Application Administrator</strong> to support and maintain a suite of enterprise lifecycle tools. This role is ideal for someone with strong experience in <strong>Requirements Management (DNG)</strong> and a proactive approach to stakeholder engagement and technical problem-solving.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide daily administrative and technical support for IBM ELM tools (EWM, ETM, DNG, JRS).</li><li>Manage and resolve support tickets related to project configuration, workflows, and requirements management.</li><li>Collaborate with business groups and stakeholders to address ELM-specific issues and inquiries.</li><li>Assist with custom application deployments and infrastructure maintenance.</li><li>Troubleshoot and debug application issues to ensure optimal performance and reliability.</li></ul>
We are looking for a dedicated Intake Specialist to join our team in Cleveland, Ohio. In this role, you will play a vital part in assisting low-income families by facilitating their qualification for additional support services. This is a long-term contract position, providing an excellent opportunity to make a meaningful impact in your community.<br><br>Responsibilities:<br>• Conduct client intake processes to gather necessary information and documentation.<br>• Assist families in completing applications for assistance programs.<br>• Utilize microfilm and content management systems (CMS) to manage and organize client records.<br>• Work in a production environment to ensure efficient processing of applications.<br>• Communicate effectively with clients to address inquiries and provide guidance.<br>• Maintain accurate and up-to-date records in compliance with organizational policies.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Monitor program eligibility requirements and assist clients in meeting necessary criteria.<br>• Provide support in managing and resolving any application-related issues.<br>• Ensure confidentiality and security of client information throughout the intake process.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for a skilled Application Development Project Manager/Lead to oversee and drive application development initiatives in a Higher Education environment. This Contract to permanent position is based in Oklahoma City, Oklahoma, and requires expertise in managing complex enterprise systems and integrations. The ideal candidate will bring strategic leadership and technical expertise to ensure the successful implementation and maintenance of mission-critical applications.<br><br>Responsibilities:<br>• Lead the development, customization, and support of enterprise applications, with a primary focus on Ellucian Banner Student.<br>• Design and implement system integrations using Ellucian Ethos, APIs, and middleware technologies to streamline data exchange.<br>• Collaborate with institutional teams to analyze business processes and propose technical solutions that enhance efficiency and user experience.<br>• Develop, optimize, and maintain application packages, workflows, and interfaces for stability and performance.<br>• Ensure enterprise systems are secure, reliable, and available to meet institutional needs.<br>• Document technical designs, workflows, and integration standards to support long-term system sustainability.<br>• Mentor entry-level and intermediate developers, fostering technical growth and adherence to best practices.<br>• Work with vendors and stakeholders to evaluate and integrate third-party systems securely with core applications.<br>• Oversee system monitoring, troubleshoot issues, and implement workflow automation to improve operational efficiency.
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Manage and troubleshoot Windows 10 operating systems and Active Directory environments.<br>• Ensure the security of IT systems by implementing and maintaining best practices.<br>• Support Microsoft Office 365 applications and resolve user-related concerns.<br>• Set up and maintain audio/visual equipment for meetings and presentations.<br>• Utilize remote support tools such as TeamViewer to assist users effectively.<br>• Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality.<br>• Collaborate with vendors to address hardware and software needs.<br>• Monitor and manage endpoint devices using Microsoft Endpoint Manager.<br>• Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p><strong>Robert Half</strong> is actively partnering with a nationally based client to identify a highly skilled<strong> IT Support Specialist (contract-to-hire) </strong>to provide advanced technical support across a multi-site operation<strong>. </strong>Please note, this position is<strong> onsite 5 days per week in Austin, Texas </strong>and may require travel to regional locations<strong>. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and prioritize technical support requests related to hardware, software, and network issues</li><li>Troubleshoot and resolve complex technical problems; escalate when necessary</li><li>Configure and maintain workstations, printers, and enterprise applications</li><li>Support network connectivity and assist with configuration tests</li><li>Utilize remote tools to diagnose and resolve issues for users across multiple locations</li><li>Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues</li><li>Lead IT onboarding and offboarding processes, including account provisioning and equipment management</li><li>Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing</li><li>Create and maintain technical documentation and user guides</li><li>Conduct training sessions to support technology adoption and best practices</li><li>Research and recommend tools and systems to meet operational needs</li></ul>
We are looking for a motivated and skilled Desktop Support Analyst to join our team on a contract basis in Westlake, Ohio. In this role, you will provide exceptional technical support and customer service to employees across our global organization. You will play a critical role in ensuring our users have a seamless experience with their IT systems by troubleshooting and resolving hardware and software issues efficiently.<br><br>Responsibilities:<br>• Provide remote and on-site technical support to end-users, resolving issues related to hardware, software, and network connectivity.<br>• Utilize remote support tools like Remote Desktop and Bomgar to diagnose and resolve user problems efficiently.<br>• Document and track technical support cases in the IT Help Desk system, ensuring timely follow-up and resolution.<br>• Configure, image, and deploy Windows PCs to meet organizational needs.<br>• Manage user accounts, groups, and computers within Active Directory, ensuring proper access and security.<br>• Troubleshoot and resolve issues with Windows operating systems, Microsoft Office Suite, and other common software applications.<br>• Identify opportunities for hardware and software improvements and provide recommendations to enhance system performance.<br>• Install, configure, and troubleshoot hardware components, including printers and peripheral devices.<br>• Work collaboratively with the IT team to support network infrastructure and address basic network troubleshooting needs.<br>• Provide clear and user-friendly communication when assisting technical and non-technical users.
<p>We’re seeking a detail-oriented, customer-focused professional to join our team as an IT<strong> Support Technician</strong>. This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment.</p><p>In this position, you’ll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide remote assistance for password resets, account access issues, and general troubleshooting.</li><li>Accurately document support activities and resolutions in the ticketing system.</li><li>Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.</li><li>Support account activations, role assignments, and password management within utility systems.</li><li>Maintain up-to-date customer and technician records in the ticketing system.</li><li>Manage incoming service requests, generate tickets, and route them to appropriate teams.</li><li>Collaborate with team members to ensure clear and effective communication across the organization.</li><li>Assist with software and application-related issues to ensure optimal system performance.</li><li>Adhere to IT support policies and procedures to deliver a seamless customer experience.</li></ul><p><br></p>
<p>We are looking for an experienced HRIS Analyst to join our team remotely, supporting the senior care industry. In this role, you will play a key part in analyzing, designing, and implementing application systems while collaborating with users to optimize system performance and resolve technical challenges. This position offers the opportunity to work on impactful projects and contribute to the enhancement of processes and workflows.</p><p><br></p><p>Responsibilities:</p><p>• Manage the design, configuration, testing, and implementation of files and systems within assigned products and scope.</p><p>• Collaborate with users to troubleshoot technical issues, optimize system performance, and resolve application-related challenges.</p><p>• Develop and maintain detailed build documentation and process flows to support business units and end users.</p><p>• Analyze business operations and prioritize system changes to meet organizational needs.</p><p>• Investigate user preferences and make informed design decisions to improve application specifications.</p><p>• Review, test, and implement new functionality from system releases, ensuring alignment with business requirements.</p><p>• Provide system administration support, including adhering to security protocols and change control standards.</p><p>• Accurately track time worked and develop level-of-effort estimates for assigned tasks.</p><p>• Demonstrate strong organizational and communication skills while managing multiple tasks efficiently.</p><p>• Participate in on-call rotations to provide timely support for application-related issues.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
<p>This Prominet downtown Dallas Law Firm is looking for someone with strong administrative support skills and IP docketing experience using (PATTSY, CPI). Are you familiar with the general process of patent applications? This position has your name all over it!</p><p><br></p><p>ESSENTIAL DUTIES & RESPONSIBILITIES:</p><p>• Monitors filing deadlines noted on docket reports for all US and foreign patent applications; assists with review/clearing of docketing and communicates details to Docketing.</p><p>• Assists with the preparation and filing of patent applications, responses to office actions and related documents with the USPTO, and ensures legal documents are processed in a timely and efficient manner complying with the firm’s quality control requirements and USPTO regulations and deadlines.</p><p>• Assists with the preparation and filing of Post Grant proceedings, including inter partes review, covered business method, ex parte re-examination, post-grant review and other documents in ongoing post-grant proceedings, in a timely and efficient manner complying with the firm’s quality control requirements and USPTO regulations and deadlines.</p><p>• Assists in the preparation of PCT applications and correspondence to foreign associates.</p><p>• Prepares routine correspondence for attorney/paralegal; creates reporting letters and legal documents utilizing in-house software/database tool.</p><p>• Creates, maintains and organizes electronic files; maintains and organizes paper files; maintains client preferences and contacts within firm applications; provides support to and maintains internal client information site.</p><p>• Assists with coordination of incoming and outgoing file transfers.</p><p>• Assumes responsibility for ensuring the efficient daily administrative operations of the assigned legal team. Communicates with attorneys and helps balance the team’s workload to ensure completion of projects within established time frames and quality standards; seeks assistance from the Secretarial Resources Manager when workload demands and deadlines require.</p><p>• Composes routine and non-routine correspondence for attorney review as requested and also has strong proofreading skills. Becomes expert at the firm’s policies and all applicable administrative procedures.</p><p>• Provides administrative support to assigned legal team by ensuring the organization of workflow, maintain files in firm application, process timesheets, client bills and expense vouchers.</p><p>• Assists in organizing work schedules by maintaining calendar and contacts, scheduling appointments and coordinating travel arrangements.</p><p>• Demonstrates teamwork by providing secretarial and administrative support to neighboring legal teams.</p><p>The best time to begin your job search is now. E-mail your resume directly to --</p><p>rosemarie.jones< at >roberthalf.< com > </p><p><br></p>
<p>Our Oakland, CA client is seeking a Senior Engineer to support its Finance and HR systems in a hands-on, application-focused role. This position is not development-heavy but centers on improving IT operations, troubleshooting technical issues, coordinating integrations, and driving process efficiencies. The engineer will manage enterprise applications such as Dynamics GP (Great Plains), ADP, and other related platforms, enabling better support for business functions like Finance, HR, and recruiting.</p><p><br></p><p>The ideal candidate is adept at vendor management, systems troubleshooting, and building automation strategies, showcasing a strong grasp of Finance and HR applications.</p><p> </p><p>This is a contract-to-hire role, and is onsite 5 days a week.</p><p> </p><p>Key Responsibilities:</p><ul><li>System Support: Provide day-to-day application troubleshooting and issue resolution for tools like Dynamics GP, ADP, and Jobvite.</li><li>Integration & Automation: Lead system integrations and identify automation opportunities to streamline processes.</li><li>Vendor Coordination: Collaborate with external vendors for system upgrades, implementations, and support.</li><li>Documentation & Knowledge Management: Create robust knowledge-sharing materials for sustained IT efficiency.</li><li>User Adoption: Assist end-users with onboarding and training for new applications and features.</li></ul>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization in the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit!</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p>*This is a long-term contract opportunity that will be working onsite in Southern California 4 days a week. Great team and amazing team environment.</p><p><br></p><p>As a Senior Qualtrics Developer/Subject Matter Expert, this person will perform the following tasks, but not limited to:</p><p>• Application design, development, and production support for multiple large projects using Qualtrics technologies.</p><p>• Conduct development workstreams, from design through testing and deployment, often working with junior members of the team both offshore and onshore.</p><p>• Ensure adherence and constant improvement to the SDLC process and best practices through the development, testing, and support phases, including code reviews, mentoring, and policy governance</p><p>• Participate in daily Scrum sessions as an Agile team member.</p><p>• Identify enhancements through customer interaction and work directly with them to provide solutions.</p><p>• Define systems architecture, design techniques, and development standards to support cross-functional, multi-system solutions that scale and are flexible to meet the future needs of the organization.</p><p>• Research and resolve Qualtrics application issues in test and production environments.</p><p>• Evaluate the daily and monthly batch process to improve performance and shorten the critical path window.</p><p>• Perform Impact Analysis across multiple Qualtrics platforms and applications.</p><p>• Deliver complete documentation for estimates, design, and development.</p><p>• On-call for production support during off-office hours (night and weekends).</p><p>• Create timelines and development goals.</p><p>• Provide technical leadership.</p><p>• Testing the stability and functionality of the application.</p><p>• Writing documents and providing technical guidance/training to other developers.</p><p>• Maintain the security and integrity of the application software.</p><p>• Perform code review. The job includes other duties and responsibilities assigned by management.</p><p>• Play the role of a Subject Matter Expert for the Qualtrics applications.</p>
<p>Duties and Responsibilities:</p><p><br></p><p>Provide primary support for the SAP modules related to the Finance and Controlling business process including resolving day to day systems issues by diagnosing the problem and modifying configuration, working with developers, or logging incidents with SAP Support.</p><p>Provide recommendations for change and process improvements.</p><p>Lead reporting efforts for Financial and Controlling areas working with ABAP and BI development as required to select, test and implement the appropriate solutions. Work on finance related reports and forms.</p><p>Ability to lead and configure all requirements for a new company code/plant to assimilate acquisitions.</p><p>Work closely with business members of Finance to Manage business functions (Accounting, GL, Bank, Finance, Cost Accounting, Fixed Assets, Tax) to facilitate effective solution implementations and provide knowledge transfer of system functionality to Super Users, Subject Matter Experts and end users.</p><p>Analyze business process gaps, identify solution alternatives and guide business and IS stakeholders to select the best solutions to close the gaps.</p><p>Stay current with Finance and Controlling functionality available within SAP and communicate opportunities to the business.</p><p>Work closely with ABAP developers to define programming requirements and test programming solutions.</p><p>Provide production support for SAP FI/CO, FA and integration points with SD, MM, WM, TM, Vistex, PP, BW and BPC 10.1 and BPC 11.1 modules. Support SAP interfaces to other core CHG business applications.</p><p>Support for banking interfaces for both AP and AR and document management integrations.</p><p>Provide user support for OCR/ AP Automation tool (OnBase) by creating users, adjusting workflows and user access. Manage vendors working on change requests and upgrade projects related to OCR/ AP Automation.</p><p>Provide functional support for master data governance, and master data trouble-shooting.</p><p>Work closely with end users to prioritize and manage completion of support tickets. Track and report FI/CO support metrics.</p><p>Manage projects assigned through the full project lifecycle including managing and coordinating the work of consultants when necessary.</p><p>Proactively participate in the integration between related SAP functions with other IS Business Analysts.</p><p>Strong ability to lead discussions and promote strategy with the business to analyze, configure, and model processes in SAP.</p><p>Modify, test, and validate system configuration. Prepare detailed functional specifications for development activities including reports, interfaces, conversions, enhancements, and forms.</p><p>Build and execute unit testing, integration and regression testing (build test cases, perform tests, and make changes to configuration or processes based on results).</p><p>Minimum Job Requirements:</p><p><br></p><p><br></p>
<p><strong>Job Summary:</strong></p><p> The IT Support Specialist will provide technical assistance and troubleshooting to end users, ensuring smooth IT operations and minimal downtime. This role involves maintaining hardware, software, and network systems.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to user inquiries and resolve IT issues promptly.</li><li>Install and configure computer systems, networks, and applications.</li><li>Maintain asset inventory and ensure timely updates.</li><li>Document support tickets and solutions in the helpdesk system.</li><li>Collaborate with infrastructure teams for escalated issues.</li></ul><p><br></p>
<p><strong>Job Title: Line Support Technician</strong></p><p> <strong>Location:</strong> Russell Point, OH | Onsite</p><p> <strong>Work Type:</strong> Contract | 25 weeks </p><p><br></p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Line Support Technician</strong> to join our onsite team in Russell Point, OH. This role is critical to maintaining the stability and performance of Tier I Production Critical Line Applications and equipment. The ideal candidate will follow documented processes to restore normal operations or escalate issues to the appropriate support teams when necessary.</p><p>e<strong>Key Responsibilities</strong></p><ul><li>Provide plant floor client and end-user desktop application and network support for all Tier I computer systems.</li><li>Collaborate with plant floor users to understand production line processes and customer needs.</li><li>Support technology upgrades and implementations of Tier I computer systems.</li><li>Monitor and respond to alerts from various monitoring systems related to Tier I computer systems.</li><li>Communicate effectively with IT management for updates, direction, and escalation.</li><li>Assist with policy enforcement and execution of established IT processes and procedures.</li><li>Engage with external suppliers to stay informed on evolving technologies and their potential application.</li></ul>
<p>The Desktop Support Technician will deliver tier 1–2 support for hardware, software, and networking issues, ensuring seamless daily operations for end users. The role involves troubleshooting, imaging, and maintenance, along with excellent communication and customer service in person and remotely.</p>
