<p>Robert Half is currently hiring a <strong>Customer Service Representative</strong> for a reputable organization in the Syracuse area. This <strong>contract role</strong> is ideal for someone who thrives in a fast‑paced environment and enjoys helping customers resolve questions and issues with professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle incoming calls, emails, and inquiries from customers</li><li>Provide accurate information, troubleshoot issues, and ensure high‑quality service</li><li>Document customer interactions, updates, and resolutions in internal systems</li><li>Maintain knowledge of company products, policies, and procedures</li><li>Collaborate with internal teams to resolve escalated issues</li><li>Assist with administrative tasks including data entry, order processing, and account updates</li><li>Maintain a positive, customer‑focused attitude in all interactions</li></ul><p><br></p>
<p>Do you possess excellent organizational skills and enjoy working in a fast-paced environment? Robert Half is seeking Administrative Assistants to support our clients’ frequent needs in the area. The Administrative Assistant roles typically include answering busy phone lines, greeting walk-in guests, and handling general clerical responsibilities. This is a dynamic position for an individual who is organized and committed to working with great companies. The Administrative Assistant will assist with filing, copying, and faxing for multiple departments. The Administrative Assistant will check mail and emails daily, respond to inquiries, forward communication, when necessary, set appointments, handle filing, and assist in coordinating schedules and activities. These roles will require strong computer and data entry skills, so proficiency in Microsoft Word and Microsoft Excel is preferred. The successful Administrative Assistant will be detail-oriented, have strong problem-solving skills, be able to communicate effectively, and have excellent customer service skills. The ideal Administrative Assistant will be self-directed, articulate, and provide positive attention to clients and vendors. </p>
We are looking for a dedicated Manufacturing Customer Support specialist to join our team in Struthers, Ohio. In this role, you will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position within the metal fabrication industry, offering an opportunity to utilize strong communication skills and manufacturing knowledge to ensure exceptional customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding products and services.<br>• Process customer orders efficiently while ensuring accuracy and compliance with company policies.<br>• Address and resolve customer issues, complaints, or concerns with attention to detail.<br>• Coordinate with internal teams to meet customer needs and deadlines effectively.<br>• Maintain detailed records of customer interactions and order statuses using CRM software.<br>• Enforce company policies and the basic labor agreement consistently during customer interactions.<br>• Adapt to shifting priorities and ensure smooth communication between customers and internal departments.<br>• Provide proactive support and build strong relationships with customers to enhance satisfaction.<br>• Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers.<br>• Monitor and follow up on order progress to ensure timely delivery and resolution of any issues.
We are looking for a detail-oriented Benefits Administrator to join our team in Troy, Michigan. This role involves managing administrative tasks related to client services and benefits coordination while maintaining a high standard of attention to detail. The ideal candidate will bring strong organizational skills, adaptability, and a customer-focused approach to support daily operations effectively.<br><br>Responsibilities:<br>• Organize and manage schedules, service requests, and follow-up tasks with precision.<br>• Draft and distribute client correspondence, updates, and essential documents.<br>• Maintain accurate records, files, and logs to ensure seamless operations.<br>• Perform administrative tasks such as data entry, scanning, and document management.<br>• Collaborate with team members to address client needs and deliver excellent service.<br>• Prioritize and manage multiple tasks in a fast-paced environment.<br>• Assist with special administrative projects to support leadership.<br>• Provide exceptional customer service through clear communication and responsiveness.
We are looking for a dedicated Customer Service Administrator to join our team in Dania Beach, Florida. In this role, you will act as a vital link between our company and customers, ensuring exceptional service and smooth communication. The ideal candidate is someone with a strong focus on detail, excellent organizational skills, and a passion for delivering outstanding customer experiences.<br><br>Responsibilities:<br>• Coordinate with various teams to ensure services are delivered on time and meet customer expectations.<br>• Act as a primary point of contact for customers, providing timely updates and addressing inquiries.<br>• Review completed service requests to confirm accuracy and compliance with customer contracts.<br>• Verify billing details and ensure records are maintained consistently and accurately.<br>• Collaborate across departments to resolve service-related issues and improve overall processes.<br>• Maintain organized documentation and provide administrative support to enhance operational efficiency.<br>• Identify opportunities for process improvements and implement solutions to enhance customer satisfaction.<br>• Communicate effectively with both internal and external stakeholders to foster strong relationships.<br>• Assist with handling inbound and outbound calls, ensuring prompt and thorough responses.<br>• Address conflicts or concerns with a focus on resolution and maintaining customer trust.
<p><strong>Digital Asset Librarian – Brand Acquisition Migration Project (Contract)</strong></p><p><strong>Job Type:</strong> 4 Month Contract </p><p><strong>Schedule:</strong> 40 hours/week, Monday–Friday</p><p><strong>Work Model:</strong> Hybrid — <strong>In‑office required on Tuesday, Wednesday, and Thursday</strong></p><p><strong>Overview</strong></p><p>We are seeking a <strong>Digital Asset Librarian (Contract)</strong> to support a large-scale brand acquisition migration project. This role will manage, organize, and optimize digital assets to ensure consistent branding, proper metadata structure, and accurate content migration into an enterprise Digital Asset Management (DAM) system.</p><p>The position focuses on transferring assets from two external systems into an internal DAM platform. This includes batch processing, file renaming, metadata tagging, publishing, and coordination with internal teams to maintain accuracy and alignment with established taxonomy standards.</p><p>The engagement is expected to begin in early to mid‑April and run approximately four months.</p><p><strong>Key Responsibilities</strong></p><ul><li>Complete internal DAM training to understand system workflows, taxonomy, and metadata tagging requirements.</li><li>Perform asset migration from external platforms, including batch downloading, renaming assets to match required naming conventions, resizing when needed, uploading, tagging metadata, and publishing in the DAM.</li><li>Collaborate closely with the librarian team to understand project scope, maintain alignment with guidelines, and request support when necessary.</li><li>Maintain and update the project tracker, providing regular progress reports to the Senior Librarian and Marketing Operations Manager.</li><li>Manage additional DAM content tasks as needed, including asset uploads, collection organization, metadata maintenance, taxonomy updates, aggregation tasks, indexing, and search optimization.</li><li>Ensure accuracy, consistency, and quality control throughout all migration and tagging efforts.</li></ul>
<p><strong>Customer Service / Account Management (Chattanooga & North Georgia Area | 100% Onsite)</strong></p><p>Robert Half Administrative, Customer Support, and Human Resources is actively recruiting for Customer Service and Account Management roles in Chattanooga and North Georgia. These positions are 100% onsite, in partnership with respected employers across a variety of leading local industries.</p><p><br></p><p>If you’re interested in administrative, customer support, or human resources positions, Robert Half is your only specialized solution in the Chattanooga region—with a singular focus and deep expertise in these fields.</p><p><br></p><p><b> Why Work with Robert Half Administrative, Customer Support, and Human Resources?</b></p><ul><li>Exclusive specialization: We are the Chattanooga and North Georgia region’s only provider completely focused on administrative, customer support, and HR jobs</li><li>Immediate access to roles at leading local employers</li><li>Personalized guidance and ongoing communication for your career journey</li><li>Connections across multiple industries, offering you choice and flexibility</li><li>Proven track record of successful placements and support for professional advancement</li><li>Market-driven compensation and benefits</li></ul><p>Take the next step in your career today! Please submit your resume online and call our office directly for an immediate interview: <strong>423-265-5561</strong>.</p><p><br></p><p>Join Robert Half Administrative, Customer Support, and Human Resources—the experts building local talent and rewarding careers.</p>
<p><strong>Position Overview:</strong></p><p> We are seeking a highly organized and professional <strong>Executive Administrative Support professional</strong> to provide dedicated administrative support to two executives. This role is responsible for managing daily administrative operations, coordinating schedules, preparing correspondence and documentation, and maintaining confidential records. The ideal candidate is proactive, detail-oriented, and experienced in supporting executive leadership in a fast-paced corporate environment.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Executive & Office Support</strong></p><ul><li>Provide comprehensive administrative support to two executives, ensuring efficient daily operations within the executive office.</li><li>Answer and manage incoming phone calls, greet visitors, and handle incoming and outgoing correspondence.</li><li>Prepare and compose professional correspondence, announcements, memoranda, and internal communications.</li><li>Manage and maintain confidential corporate and departmental files and documentation.</li></ul><p><strong>Calendar & Schedule Management</strong></p><ul><li>Maintain and coordinate executives’ calendars, appointments, and departmental task lists.</li><li>Ensure executives have all necessary documentation, materials, and information ahead of meetings and engagements.</li><li>Track key deadlines, projects, and corporate timelines through organized tickler file systems.</li></ul><p><strong>Meeting & Event Coordination</strong></p><ul><li>Coordinate executive meetings, including scheduling, agenda preparation, material distribution, and meeting minutes.</li><li>Assist with planning and coordination of internal meetings, courses, and special events.</li><li>Prepare presentations, spreadsheets, and supporting documentation for executive use.</li></ul><p><strong>Administrative & Project Support</strong></p><ul><li>Maintain and continuously improve filing systems to ensure efficiency and accessibility.</li><li>Support special projects through research, documentation, spreadsheet development, and presentation preparation.</li><li>Assist with travel arrangements and logistics for executives when needed.</li><li>Provide backup support for executive suite operations and assist with outgoing mail processing as required.</li></ul><p><br></p>
<p>Robert Half is currently working a client on their search for an Inventory Control Specialist/Office Admin Support with experience working in a public accounting firm. This candidate will oversee day-to-day administrative tasks, coordinating office activities and providing HR support. Duties for this role will consist of: sorting and distributing incoming and outgoing mail and packages, drafting and sending internal office communications, calendar management, maintaining electronic and hard copy files, coordinating office maintenance and repairs, assisting with basic bookkeeping transactions, processing payroll/timecards, conducting phone screens and maintaining the upkeep/cleanliness of the office. The ideal Inventory Control Specialist/Office Admin Support for this role should have outstanding communication and interpersonal skills, excellent organizational skills, and strong multi-tasking capabilities.</p><p><br></p><p>· Serve as the first point of contact for visitors, clients, and directing staff inquiries</p><p>· Manage calendars, schedule meetings, and coordinate appointments</p><p>· Answer and direct incoming calls</p><p>· Process timely customer orders and request</p><p>· Assist with inventory analysis</p><p>· Process incoming mail and packages</p><p>· Answer and direct incoming calls</p><p>· Draft email and written correspondence</p><p>· Assist with billing and bookkeeping activities</p>
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.<br><br>Responsibilities:<br>• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.<br>• Research, assess, and resolve incidents and service requests efficiently.<br>• Deliver exceptional customer service while maintaining a customer-first mindset.<br>• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.<br>• Manage escalations from external service providers to ensure timely resolution.<br>• Update standard operating procedures and service documentation to reflect current practices.<br>• Monitor and report on key performance metrics to maintain high-quality service standards.<br>• Collaborate cross-functionally to address technical challenges and improve processes.
<p><strong>Customer Service / Call Center Positions (Chattanooga & North Georgia – 100% Onsite)</strong></p><p>Are you looking to advance your career in customer service or call center roles? Robert Half Administrative, Customer Support, and Human Resources is actively hiring for 100% onsite positions with top employers in Chattanooga and North Georgia. We partner with leading organizations across a variety of industries to connect skilled professionals to rewarding opportunities.</p><p><br></p><p>If you are seeking a position in administrative, customer support, or human resources, Robert Half is the only staffing service in the Chattanooga area specializing exclusively in these roles.</p><p><br></p><p><strong>Benefits of working with Robert Half Administrative, Customer Support, and Human Resources:</strong></p><ul><li>Exclusive access to sought-after positions at respected local employers</li><li>Personalized career guidance and ongoing professional support</li><li>Opportunities across a wide range of industries for flexibility and growth</li><li>Specialized expertise in administrative, customer support, and HR placements</li><li>Proven track record of successful placements and advancement opportunities</li></ul><p>Ready to take the next step? Please submit your resume online and call our office for an immediate interview at <strong>423-265-5561</strong>.</p><p>Join Robert Half Administrative, Customer Support, and Human Resources—your local experts in building successful careers in Chattanooga and North Georgia.</p>
<p>Robert Half is seeking a <strong>Customer Support Specialist</strong> for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. <strong>If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.</strong></p><p> </p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul><p><strong><u>Shift & Schedule</u></strong></p><ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul><p><strong><u>Additional Details</u></strong></p><ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
We are looking for an experienced Application Support Engineer to join our team on a contract basis in Addison, Texas. In this role, you will focus on providing technical expertise and support for a variety of business applications within the retail industry. This position requires a proactive problem solver who can effectively communicate technical concepts to both technical and non-technical users.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for business applications, including NetSuite, Point-of-Sale systems, and warehouse management platforms.<br>• Collaborate with users to identify, analyze, and resolve application-related issues efficiently.<br>• Deliver training sessions and create instructional materials for software users in both classroom and virtual settings.<br>• Maintain a strong understanding of accounting principles to assist with systems managing accounts receivable, accounts payable, inventory, and payroll.<br>• Work closely with franchise partners and stakeholders to ensure smooth implementation and operation of applications.<br>• Develop and sustain technical knowledge across various business systems to support organizational needs.<br>• Ensure timely and quality solutions are provided to clients, emphasizing excellent customer service.<br>• Analyze data effectively to present insights and resolve technical challenges.<br>• Travel domestically and internationally as required to support business operations.<br>• Protect sensitive information with discretion and professionalism while adhering to organizational policies.
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions.<br>• Utilize service desk ticketing systems to document issues and track resolutions effectively.<br>• Troubleshoot and resolve technical problems related to software, hardware, and network connectivity.<br>• Maintain a high level of customer satisfaction by delivering clear and thorough communication.<br>• Collaborate with team members to escalate complex issues when necessary.<br>• Ensure all customer inquiries are handled within established service level agreements (SLAs).<br>• Provide guidance and education to users on best practices and system usage.<br>• Monitor and prioritize incoming requests to ensure timely and efficient service delivery.<br>• Participate in ongoing training to stay updated on emerging technologies and support processes.
<p>We are looking for a <strong><u>Call Center / Customer Service Specialist </u></strong>to join our team in <strong><u>Plano, Texas</u></strong>. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><ul><li>Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly.</li><li>Deliver exceptional customer service by understanding client needs and providing accurate, helpful information.</li><li>Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records.</li><li>Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer.</li><li>Collaborate with team members to enhance overall customer satisfaction and streamline service processes.</li><li>Follow established protocols to address complaints, ensuring timely and satisfactory resolutions.</li><li>Maintain thorough understanding of company products, services, and policies to assist customers effectively.</li><li>Communicate clearly with customers regarding inquiries, service updates, and resolutions.</li><li>Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates.</li><li>Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts.</li><li>Apply active listening and probing questions to clarify customer needs and concerns.</li><li>Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues.</li><li>Proactively communicate workflow or service-impacting problems directly to Customer Care leadership.</li><li>Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations.</li></ul><p><br></p>
We are looking for a dedicated Customer Support Agent to join our team in Torrance, California. In this role, you will deliver exceptional service and operational assistance to ensure customer satisfaction and address inquiries efficiently. This position is a Contract-to-permanent opportunity and may require weekend or early morning shifts based on business needs.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.<br>• Maintain accurate and detailed records of customer interactions and resolutions.<br>• Address customer concerns with effective solutions while ensuring a positive experience.<br>• Identify and escalate potential issues related to website functionality or system errors.<br>• Monitor and improve response times, especially during the start and end of the business day.<br>• Proactively follow up with customers to ensure satisfaction and resolution of issues.<br>• Collaborate with team members to develop and implement service improvements.<br>• Utilize strong problem-solving abilities to handle complex customer situations effectively.<br>• Ensure compliance with established procedures and maintain high standards of service.<br>• Adapt to evolving technologies and processes to support customer needs effectively.
We are looking for a detail-oriented Sales Support team member to join our team in Seattle, Washington. This Contract position offers an exciting opportunity to assist with sales processes, client interactions, and administrative tasks in a dynamic and fast-paced environment. If you have strong organizational skills and a passion for supporting sales operations, we encourage you to apply.<br><br>Responsibilities:<br>• Utilize computer systems and databases to accurately input client data, generate quotes, and perform essential job functions.<br>• Prepare client quotes and provide support to the sales team as needed.<br>• Respond to client inquiries about products and services using Zendesk and pre-defined macros.<br>• Maintain organized and updated records within CRM and ERP systems.<br>• Communicate effectively with clients and internal teams to ensure seamless support and service.<br>• Collaborate with the sales team to identify opportunities for enhancing client satisfaction.<br>• Assist in auditing and billing processes to ensure accuracy and compliance.<br>• Handle inbound calls and address client needs promptly and professionally.<br>• Stay informed about company products, services, and procedures to provide accurate information.<br>• Support enterprise resource planning initiatives and configure price quote tasks as needed.
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Clive, Iowa. In this role, you will provide essential support to financial advisors by coordinating meetings, managing documentation, and delivering excellent customer service. This is a Contract to hire position, offering the opportunity to contribute to a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Schedule and coordinate meetings for financial advisors, ensuring all logistical details are addressed.</p><p>• Prepare necessary documents and materials for meetings to support advisor presentations and discussions.</p><p>• Maintain accurate and organized records to streamline document management processes.</p><p>• Provide exceptional customer service by responding promptly to inquiries and resolving client issues.</p><p>• Perform data entry tasks with precision and efficiency, adhering to company standards.</p><p>• Manage incoming and outgoing mail, including processing faxes and maintaining filing systems.</p><p><br></p><p>If you are looking for your next career step, this could be the role for you! Please apply through our Robert Half website or call 515.706.4974 TODAY.</p>
<p><strong>Seasonal Administrative Support Specialist</strong></p><p>Schedule: Monday–Friday, 7:30am–4:00pm </p><p>Hours: 35–40 hours/week</p><p>Duration: Now through at least the end of June (potentially into July)</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a motivated and detail‑oriented Seasonal Administrative Support Specialist to assist our client's team supporting peak spring/summer demand. This is a temporary role supporting logistics, HR, and purchasing functions in a laid‑back, casual office environment. The day‑to‑day work will vary based on business needs, making this a great opportunity for someone who enjoys staying busy, learning processes quickly, and taking ownership of their work.</p><p><br></p><p>This role is ideal for someone who can be shown a process, ask good questions, and then run with it—while knowing support is available when needed.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Perform high‑volume data entry and complete administrative forms</li><li>Send documentation to vendors and customers</li><li>Match invoices for services rendered and paid</li><li>Assist with a recurring vendor credit report process</li><li>Support logistics, HR, and purchasing teams with various administrative and ad‑hoc tasks</li><li>Review information for accuracy and consistency; flag items that “don’t look right”</li></ul><p><strong>Why This Role?</strong></p><p>This is a great opportunity for someone who enjoys staying busy, contributing behind the scenes, and supporting a small team during their peak season. You’ll get hands‑on experience across logistics, purchasing, and HR, work in a casual, no‑frills office environment, and make an immediate impact. If you like clear expectations, meaningful work, and the satisfaction of keeping things organized and accurate, this role checks those boxes. If this might be you, connect with our team today at 563.359.3995 to learn more! </p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for a dedicated Client Support Associate to join our team in Bloomington, Minnesota. In this role, you will be responsible for assisting clients with inquiries, supporting program administration, and providing first-line technical support for our portals. This position requires excellent communication skills and the ability to manage multiple tasks efficiently while ensuring client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate meetings with clients.</p><p>• Provide technical support for for clients and internal departments.</p><p>•Manage front desk dealing with clients coming in and answering phones.</p><p>• Handle incoming client calls, responding to inquiries about account updates while ensuring issues are directed to the appropriate internal teams.</p><p>• Collaborate closely with the client service team to ensure seamless handling of client requests and escalations.</p><p>• Maintain a calm and detail-oriented approach when managing urgent or demanding client situations.</p><p>• Assist clients with basic questions, providing contact information or instructions on using online resources as needed.</p><p>• Perform light front desk duties, including greeting occasional visitors and managing administrative support tasks.</p><p>• Help ensure smooth office operations by coordinating with various departments and maintaining organized workflows.</p><p>• Take ownership of learning internal policies and procedures to provide accurate and effective assistance to clients.</p>
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
<p>We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. </p><p><br></p><p>Responsibilities:</p><p>Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs</p><p>Troubleshoot hardware, software, OS, and network-related issues across user environments</p><p>Provide remote support for systems and applications using standard tools</p><p>Escalate complex issues and collaborate with senior team members when needed</p><p>Partner with IT leadership to understand user needs, processes, and support strategies</p><p>Coordinate with team members to expedite issue resolution</p><p>Document incidents, troubleshooting steps, and resolutions accurately</p><p>Contribute to and maintain knowledge base articles</p><p>Support IT projects and infrastructure-related initiatives as assigned</p><p>Participate in on-call support rotation as needed</p>
We are looking for a skilled Technical Support Analyst to join our team on a long-term contract basis in Colonial Heights, Virginia. In this role, you will provide essential technical assistance to ensure smooth operations and resolve user issues efficiently. This position requires a proactive mindset and expertise in troubleshooting, system support, and service desk management.<br><br>Responsibilities:<br>• Respond promptly to technical support requests and service desk tickets, ensuring timely resolution.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other systems.<br>• Manage and maintain Active Directory, including user accounts and permissions.<br>• Provide guidance and support to end-users regarding hardware and software concerns.<br>• Collaborate with team members to identify and implement process improvements.<br>• Document resolutions and technical procedures for future reference.<br>• Assist in system upgrades and updates to enhance functionality.<br>• Monitor system performance and address potential issues proactively.<br>• Maintain a detail-oriented and customer-focused approach in all interactions.<br>• Ensure consistent compliance with company policies and technical standards.
We are looking for a detail-oriented Administrative Technician to join our team on a long-term contract basis in Newport News, Virginia. This role is vital in supporting court-related cases and ensuring the efficient delivery of services to clients, legal staff, and judges. If you thrive in a fast-paced environment and possess strong organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Provide administrative support to Court Services staff, ensuring timely responses to legal professionals, including judges.<br>• Manage filing systems, organize documents, and create forms to streamline processes.<br>• Respond promptly to multiple requests while maintaining a sense of urgency and professionalism.<br>• Perform accurate data entry and prepare essential documents, ensuring attention to detail.<br>• Handle inbound calls, manage calendars, and coordinate scheduling to maintain operational efficiency.<br>• Maintain confidentiality while working with sensitive documents and client information.<br>• Assist with court-related filings and ensure all paperwork adheres to required standards.<br>• Deliver excellent customer service by clearly communicating timelines and necessary steps to clients involved in court processes.