<p>We are looking for a Customer Service Representative to support a non-profit organization in Beaver Dam, Wisconsin. This Long-term Contract position focuses on delivering attentive service to callers, handling customer inquiries with professionalism, and ensuring accurate information is captured during each interaction. The ideal candidate will be comfortable working in a call center environment, managing a steady volume of inbound and outbound communication, and completing order-related tasks with care and efficiency.</p><p><br></p><p><strong>**ON SITE ONLY**</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.</p><p>• Place outbound calls as needed to follow up on requests, provide updates, or confirm important information.</p><p>• Enter customer orders and service details accurately while maintaining strong attention to detail.</p><p>• Document conversations, outcomes, and key account information clearly in the appropriate system.</p><p>• Resolve routine customer issues efficiently and escalate more complex matters to the appropriate team when necessary.</p><p>• Deliver a positive customer experience by listening carefully, identifying needs, and providing clear solutions.</p><p>• Manage call activity in a fast-paced environment while maintaining professionalism and service quality.</p>
<p>Looking for a role where you can <strong>own your work, make an impact, and not just push paper all day?</strong> This could be a great fit.</p><p>We’re partnering with a well-established manufacturing company in Ripon that’s looking to bring on a <strong>Credit and Collections Specialist</strong> to support their team during a busy growth period. This is a <strong>long-term contract</strong> with strong visibility across the organization—and after initial onsite training, there’s <strong>flexibility for a hybrid schedule</strong>.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Reviewing credit applications and evaluating customer accounts</li><li>Managing collections and working through past-due balances</li><li>Partnering with customers, sales, and accounting to resolve issues</li><li>Setting credit limits and payment terms</li><li>Using SAP to track accounts and run reports</li></ul><p>If you thrive in a fast-paced environment, enjoy building partnerships, and have a passion for credit and collections, we'd love to connect with you.</p><p><strong>Interested in learning more or being considered for the opportunity? Contact Kate Bradley at 920.753.8481. She would be happy to discuss the role, answer your questions, and help determine whether this position aligns with your experience and career goals.</strong></p>