We are looking for an experienced and hands-on Controller to join a dynamic start-up based in Phoenix, Arizona. In this role, you will lead and oversee critical accounting functions across multiple operating locations, ensuring financial accuracy and driving process improvements. This is a fantastic opportunity for a skilled and detail-oriented individual ready to make a significant impact in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee key accounting functions, including accounts payable, billing, collections, fleet management, revenue recognition, and internal controls.<br>• Conduct daily reviews of invoice accuracy, commission validation, and pricing compliance to maintain financial integrity.<br>• Support multi-location operations through reconciliations, compliance reporting, and audit preparation.<br>• Collaborate with general managers and leadership to identify and implement corrective actions and process improvements.<br>• Prepare budgets, forecasts, and financial analyses to guide executive decision-making.<br>• Develop and monitor key performance indicators (KPIs) to assess financial performance across locations.<br>• Ensure compliance with regulatory requirements and support audits to uphold organizational standards.<br>• Lead and mentor accounting staff, fostering growth and enhancing team productivity.<br>• Identify and implement system or workflow enhancements to streamline accounting operations.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p> We seek an experienced and dynamic Sr. Business Analyst BA to oversee the requirements design testing and delivery of data-related solutions. This role is part of a Global Data Engineering and Business Intelligence BI team and drives actionable insights enhances stakeholder engagement and fosters a collaborative high-performing team environment. The ideal candidate will have a strong technical background in Data and Business Intelligence BI and significant experience liaising between Engineering team members and business stakeholders. </p><p><br></p><p>WHAT YOULL DO </p><p> - Gather and document business requirements from stakeholders. </p><p> - Create source to target mapping for data integration projects. </p><p> - Develop mock-ups and prototypes to visualize solutions. </p><p> - Verify and validate developed solutions to ensure they meet business requirements. </p><p> - Facilitate hand-off of solutions to business users and provide necessary training and support. </p><p> - Act as the primary point of contact for business stakeholders addressing challenges clarifying expectations and fostering a collaborative work environment. </p><p> - Ensure solutions align with project priorities quality standards and business needs. </p><p><br></p><p>WHAT YOULL NEED </p><p> We want you to join our team! Here's what we're looking for: </p><p> Knowledge skills and other qualifications required: </p><p> - 5-7 years of experience in business analysis focusing on data and Business Intelligence and Data Engineering. </p><p> - Proficiency in SQL data modeling and BI tools such as Power BI. </p><p> - Experience with source-to-target mapping and data integration projects. </p><p> - Strong leadership and team management skills. </p><p> - Excellent stakeholder management and communication skills. </p><p> - Ability to drive engagement and improvements through initiatives. </p><p> - Detail-oriented with substantial documentation and organizational skills. </p><p> - Passion for designing user-friendly interfaces that enhance data accessibility. </p><p> - Proactive and quick in resolving solution design issues focusing on quality and performance. </p><p> - Strong communicator and team player able to work effectively across departments. </p><p> - Ensures solutions are accurate visually consistent and thoroughly tested. </p><p> - Experience with Agile methodologies and project management tools. </p><p> - Strong analytical and problem-solving skills. </p><p> - Ability to work independently and manage multiple priorities in a fast-paced environment. </p><p> - Familiarity with data warehousing concepts and ETL processes. </p><p><br></p><p>Education/training required: </p><p> - Bachelors degree in information systems Data Analytics or a related field.</p>
<p>Accounts Payable Lead </p><p>Location: Gilbert, AZ</p><p>Schedule: Monday–Friday, 7:00 AM–4:00 PM</p><p><br></p><p>Robert Half is partnering with a dynamic and fast-paced organization seeking an experienced Accounts Payable Lead to oversee and guide its Accounts Payable operations. This role is ideal for a proactive leader with a strong background in high-volume invoice processing, vendor management, and team supervision.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Leadership & Team Oversight</p><ul><li>Lead and manage a team of approximately 10 A/P professionals</li><li>Handle recruitment, onboarding, training, and performance evaluations</li><li>Foster a collaborative and accountable team environment</li></ul><p>Accounts Payable Operations</p><ul><li>Manage the full A/P cycle, ensuring timely and accurate invoice processing</li><li>Review and approve invoices and payment requests for compliance and completeness</li><li>Ensure proper documentation and approvals for vendor payments</li><li>Oversee weekly processing of invoices across multiple entities</li></ul><p>Vendor Relations & Reconciliation</p><ul><li>Maintain strong vendor relationships and address payment inquiries</li><li>Reconcile vendor statements and resolve discrepancies efficiently</li><li>Monitor account balances to ensure timely payments</li></ul><p>Reporting & Compliance</p><ul><li>Generate and distribute A/P reports including aging summaries, discount utilization, payment cycle metrics, cash flow forecasts, and team performance indicators</li><li>Support month-end close and annual audit processes</li><li>Ensure adherence to internal policies and accounting standards</li><li>Stay informed on regulatory changes and industry best practices</li></ul><p>Process Improvement</p><ul><li>Identify opportunities for automation and workflow enhancements</li><li>Implement and enforce A/P policies and procedures</li><li>Take initiative on special projects and other duties as assigned</li></ul><p><br></p>
<p>We are looking for an experienced Attorney/Lawyer to join our team in Las Vegas, Arizona. This hybrid role offers the opportunity to work in a collaborative environment, focusing on complex business litigation and construction defect cases. If you excel in legal research, writing, and courtroom advocacy, this position will allow you to grow professionally while contributing to impactful cases.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in business litigation and construction defect cases, ensuring their interests are effectively advocated.</p><p>• Draft motions, briefs, and other legal documents with precision and clarity.</p><p>• Conduct thorough legal research to support case strategies and arguments.</p><p>• Collaborate with colleagues in developing case strategies and sharing expertise.</p><p>• Manage discovery processes, including collecting, reviewing, and presenting evidence.</p><p>• Provide legal counsel to clients, explaining case developments and options.</p><p>• Prepare for and participate in court proceedings, including hearings and trials.</p><p>• Stay updated on relevant legal developments and apply them to ongoing cases.</p><p>• Maintain compliance with all legal and ethical standards in your practice.</p>
<p>We are looking for a skilled defense litigation attorney to join a boutique law firm with a focus on law enforcement defense in Tempe, Arizona. This role is ideal for professionals with 3 or more years of experience who are eager to handle complex civil litigation cases and contribute to a dynamic legal team. The position offers a competitive salary based on experience, ranging from $100,000 to $165,000.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee civil litigation cases with an emphasis on law enforcement defense.</p><p>• Conduct depositions, interviews, and other discovery processes to gather and analyze case evidence.</p><p>• Draft and file motions, pleadings, and other legal documents in alignment with case strategies.</p><p>• Represent clients in court proceedings, mediations, and settlement negotiations.</p><p>• Collaborate with colleagues to develop case strategies and ensure effective representation.</p><p>• Provide legal counsel and guidance to clients regarding case developments and potential outcomes.</p><p>• Stay updated on relevant laws, regulations, and precedents to strengthen case arguments.</p><p>• Maintain organized and detailed documentation for all case files and legal activities.</p><p>• Ensure compliance with ethical standards and firm policies in all legal practices.</p>
<p>We are looking for a Full Charge Bookkeeper / Office Manager to start immediately in a temp-to-hire position in <strong>Chandler, AZ</strong>. This role oversees full-cycle accounting in QuickBooks and manages the operations of a small office of four or fewer employees.</p>
<p>We are seeking an Accounting Clerk for a temp-to-hire opportunity in <strong>Mesa, AZ</strong>, starting right away. The right candidate will have QuickBooks and Excel experience and a detail-oriented approach to accounting support tasks.</p>
We are looking for a detail-oriented and motivated Billing Clerk to join our team on a long-term contract basis. In this hybrid position, based in Phoenix, Arizona, you will play a critical role in processing and verifying high volumes of service tickets to ensure accurate billing and revenue capture. This role offers an excellent opportunity to develop your skills in a fast-paced and collaborative environment.<br><br>Responsibilities:<br>• Process 200-250 service tickets daily with accuracy and efficiency, ensuring timely task completion.<br>• Verify and close service tickets to capture accurate revenue for all services rendered.<br>• Collaborate with internal departments to address and resolve outstanding discrepancies by set deadlines.<br>• Investigate and resolve billing issues to maintain accurate financial records.<br>• Maintain organized and accurate documentation for all service tickets and billing activities.<br>• Support the finance team with various administrative tasks as needed.<br>• Adhere to company policies and procedures related to billing and accounts payable.<br>• Ensure compliance with established processes to maintain data accuracy and integrity.
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
<p>The primary roles and responsibilities of the Payroll Tax Analyst is to provide proactive, in-depth knowledge and expertise related to all aspects of senior-level US payroll tax including compliance, reporting, analysis, research, reconciliation, testing, process improvement and the development of proper controls to ensure the accuracy, timeliness and regulatory compliance of all payroll tax activities using discretion and independent judgment. The ideal candidate will be able to effectively work and communicate with various cross-functional business partners, manage high-volume tax transactions while balancing multiple commitments, maintaining accuracy, and meeting departmental goals and deadlines. This professional will welcome a challenge, has the desire to champion projects through to a successful completion, takes ownership, follows through and willingly asks questions in order to have a thorough understanding of each process with the objective to streamline and improve processes where needed.</p>
<p>We are seeking a detail-oriented and proactive <strong>Administrative Assistant</strong> to join our team in the Phoenix area. This role will provide essential administrative support to ensure the smooth operation of day-to-day tasks. The ideal candidate is highly organized, has excellent communication skills, and thrives in a fast-paced work environment. This is a <strong>temp-to-hire position</strong>, offering the opportunity for long-term employment with growth potential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative assistance to leadership, including scheduling meetings, handling correspondence, and managing calendars.</li><li>Prepare and process documents, reports, and presentations using <strong>MS Office Suite</strong> (Word, Excel, PowerPoint, Outlook).</li><li>Maintain accurate records, organize files, and ensure data integrity.</li><li>Coordinate office activities, including liaising with vendors and managing supplies.</li><li>Perform reception duties such as greeting visitors, answering phone calls, and directing inquiries.</li><li>Assist with basic project management tasks, such as tracking deadlines and monitoring progress on assigned initiatives.</li><li>Support other administrative functions as needed to ensure office efficiency.</li></ul><p><br></p>
<p>As a Payroll Clerk, you will be responsible for accurately tracking employee work hours, managing timesheets, and ensuring compliance with labor laws and company policies for proper payroll processing. Key duties include recording daily time, entering data into timekeeping software, processing absences and leave, and generating reports for management. This role requires strong attention to detail, accuracy, and proficient use of timekeeping tools to maintain records for accurate pay and compliance. </p>
<p>We are seeking a detail-oriented and proactive Purchasing & Inventory Specialist to join our client’s team. This role is responsible for managing the procurement process, optimizing shipping and inventory practices, and supporting the sales and warehouse teams to ensure smooth operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and approve detailed sales orders.</li><li>Create, prepare, send, and revise purchase orders for products including equipment, supplies, software, materials, components, and services.</li><li>Optimize shipping methods and costs to ensure the best value for the organization and its customers.</li><li>Expedite orders with distributors or manufacturers as needed.</li><li>Provide accurate product lead times and estimated ship dates for all open orders.</li><li>Process and receive purchase and sales orders in the ERP system.</li><li>Monitor distribution partners’ inventory levels and lead times.</li><li>Enter new part numbers into the ERP system with correct income/expense account alignment.</li><li>Generate weekly reports on purchasing transactions, including volume and dollar value of processed and open orders.</li><li>Notify the sales team of vendor discount pricing issues at least 15 days before expiration.</li><li>Ensure inventory transactions reflect the actual physical movement of items, including RMAs.</li><li>Request demo equipment from distribution or manufacturing partners.</li><li>Investigate and resolve transaction and billing discrepancies.</li><li>Assist with monthly inventory counts and related investigations.</li><li>Support warehouse operations including shipping, pre-kitting, and receiving inventory as needed.</li><li>Serve as a backup for warehouse staff in shipping and receiving.</li><li>Recommend improvements to purchasing systems to enhance vendor relationships and reduce costs.</li><li>Collaborate with inventory control and sales teams to maintain appropriate inventory levels.</li><li>Identify and manage obsolete or slow-moving stock to minimize losses.</li><li>Provide support to the Sales Team during peak periods.</li><li>Assess, manage, and mitigate procurement-related risks.</li><li>Perform other duties as assigned.</li></ul><p><br></p>
<p>We are seeking a highly motivated and detail-oriented <strong>Bilingual HR Coordinator</strong> to join our team in Scottsdale, AZ. The ideal candidate must be fluent in both English and Spanish, with exceptional communication and organizational skills. This individual will play a key role in supporting a wide range of human resources functions, ensuring effective employee engagement, compliance, and administrative efficiency. This is a <strong>temp-to-hire position</strong>, providing the opportunity to grow within the organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer HR-related documentation, including onboarding, benefits enrollment, and policy updates.</li><li>Coordinate and schedule interviews, meetings, and training sessions.</li><li>Act as the point of contact for HR-related inquiries, assisting employees and managers with various workforce needs.</li><li>Maintain employee records and ensure compliance with regulatory requirements.</li><li>Assist in implementing HR programs and initiatives, aligning with company objectives.</li><li>Track and manage timekeeping, attendance, and leave records.</li><li>Support payroll preparation and resolve any discrepancies.</li><li>Facilitate communication between bilingual employees and management, ensuring clarity and understanding in all interactions.</li></ul>
<p>We are looking for an entry-level Accounting Specialist to join our team on a long-term contract basis in Phoenix, Arizona. You will play a key role within invoice processing and supporting the organization’s financial systems and workflows.</p><p><br></p><p>Responsibilities:</p><p>• Perform daily cash receipt processing and ensure accurate bank account reconciliations.</p><p>• Manage accounts receivable and accounts payable functions, including billing and three-way matching.</p><p>• Prepare and post journal entries to maintain the integrity of general ledger accounts.</p><p>• Assist with surplus lines tax tracking and other compliance-related activities.</p><p>• Utilize Oracle and QuickBooks software to manage accounting tasks efficiently.</p><p>• Conduct detailed reviews and updates in transfer trackers to ensure data accuracy.</p><p>• Collaborate with the team to complete small projects and ad-hoc assignments as needed.</p><p>• Participate in cross-training sessions to gain proficiency in multiple accounting functions.</p><p>• Support the organization with other financial tasks as required.</p><p>• Maintain organized documentation and records to facilitate audits and reporting.</p>
We are looking for an experienced Payroll Clerk to join our team in Waddell, Arizona. In this role, you will handle critical payroll functions, ensuring timely and accurate processing while maintaining compliance with regulations. This position requires exceptional organizational skills, attention to detail, and the ability to work independently on various payroll and administrative tasks.<br><br>Responsibilities:<br>• Validate daily time collection data and collaborate with managers and supervisors to address inaccuracies, ensuring accurate transfer of hours to the payroll system.<br>• Process bi-weekly payroll with precision and efficiency, meeting all deadlines.<br>• Prepare and post payroll entries to maintain accurate financial records.<br>• Manage employee onboarding and offboarding within benefit platforms.<br>• Confirm the accuracy of employee deductions and make necessary adjustments.<br>• Allocate benefit invoices by cost center for proper posting.<br>• Respond promptly and accurately to inquiries from external agencies regarding unemployment claims and garnishments.<br>• Support monthly and yearly financial closings, audits, and other regulatory reporting requirements.<br>• Contribute to process improvements by reviewing and enhancing administrative controls.<br>• Maintain a safe and organized work environment, addressing safety concerns and facilitating safety initiatives as needed.
<p>We are looking for a skilled Associate Attorney with expertise in real estate transactions to join our client's boutique law firm in North Scottsdale, Arizona. This role focuses on handling vacant land purchases and working with residential home builders on land development, offering an excellent opportunity to work in a dynamic and collaborative legal environment. The ideal candidate will bring 3+ years of relevant experience in real estate law and a commitment to delivering high-quality legal services. Experience focused more on commercial leasing is not applicable to this role. This is a hybrid role which permits some work from home.</p><p><br></p><p>Responsibilities:</p><p>• Manage legal aspects of vacant land acquisitions and residential home-building transactions.</p><p>• Draft, review, and negotiate contracts and agreements related to real estate transactions.</p><p>• Conduct thorough due diligence to identify potential risks and ensure compliance with regulations.</p><p>• Provide legal counsel and advice to clients regarding real estate laws and procedures.</p><p>• Collaborate with clients to understand their objectives and tailor legal solutions to meet their needs.</p><p>• Research and interpret real estate laws to ensure accurate application in transactions.</p><p>• Maintain clear and precise communication with clients and other stakeholders to facilitate smooth transactions.</p><p>• Work closely with colleagues in a hybrid work environment to achieve team goals.</p><p>• Stay updated on changes in real estate and construction law to provide informed legal guidance.</p><p>• Support the firm in upholding high standards of quality and client satisfaction.</p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team in Phoenix, Arizona. In this long-term contract role, you will play a key part in managing full-cycle accounts payable processes, ensuring accuracy and efficiency in vendor and invoice management. The ideal candidate will have a detail-oriented approach and the ability to thrive in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage full-cycle accounts payable processes, including reviewing invoices and handling inquiries from vendors and internal teams.</p><p>• Pull and analyze aging reports, sharing insights with the accounting team and addressing any discrepancies.</p><p>• Collaborate with club representatives to establish strong relationships and resolve unique invoice-related issues.</p><p>• Provide hands-on support in processing payments and ensuring compliance with organizational policies.</p><p>• Work closely with team members to streamline workflows and improve attention to detail in all processes.</p><p>• Deliver exceptional customer service to both internal and external stakeholders.</p><p>• Evaluate current processes and recommend improvements to enhance efficiency.</p><p>• Handle Automated Clearing House (ACH) transactions and assist in check runs as needed.</p>
We are looking for a detail-oriented Receptionist for a contract position in Phoenix, Arizona. In this role, you will serve as the first point of contact for guests and vendors, ensuring a welcoming and secure environment. This position is ideal for someone with strong interpersonal skills and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Greet and welcome visitors, ensuring a positive and detail-oriented first impression.<br>• Manage access to the secured front desk area, including badging in guests and vendors.<br>• Maintain accurate records by signing in guests and ensuring proper documentation.<br>• Notify staff of visitor arrivals promptly and efficiently.<br>• Coordinate with internal teams to ensure seamless visitor management.<br>• Provide general administrative support and assist with inquiries as needed.<br>• Uphold security protocols and maintain a safe environment for all.<br>• Handle incoming calls and direct them to the appropriate department or individual.<br>• Assist with scheduling and other front desk responsibilities during contract coverage.
<p>We are looking for a skilled Criminal Defense Attorney to join our law firm client's team in Chandler / Gilbert, Arizona. This position offers a hybrid work environment, combining in-office collaboration and remote flexibility. If you have a strong background in criminal law and enjoy handling a variety of case types, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in criminal defense cases, focusing on misdemeanors and occasionally addressing more complex legal matters.</p><p>• Conduct thorough legal research to build strong cases and prepare compelling arguments.</p><p>• Draft and review legal documents, including briefs and motions, using case management and document management software.</p><p>• Collaborate with clients to understand their needs and provide effective legal counsel.</p><p>• Attend court hearings and trials, advocating for clients and negotiating favorable outcomes.</p><p>• Manage case files efficiently and maintain accurate documentation throughout the legal process.</p><p>• Utilize tools such as Adobe Acrobat and other software to streamline workflows and documentation.</p><p>• Work two days a week in-office to collaborate with team members and three days remotely for flexibility.</p><p>• Maintain professionalism and confidentiality while handling sensitive legal matters.</p><p>• Stay updated on criminal law developments to provide informed and effective representation.</p>
<p>A growing company has an immediate temp-to-hire opening for a Senior Accountant in <strong>Mesa, AZ</strong>. This position requires advanced accounting knowledge, ERP system experience, and at least 5 years in a professional accounting role.</p>
<p>Robert Half Management Resource is seeking an experienced Audit Director to oversee a comprehensive Home Health audit engagement. This role focuses on evaluating key initiatives aimed at enhancing patient satisfaction and improving quality of care. As part of a long-term contract position, you will play a critical role in assessing operational effectiveness, reimbursement outcomes, and their impact on organizational performance.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Lead the planning and scoping of audit engagements in collaboration with internal teams.</p><p>• Conduct targeted testing of controls and validate calculations for quality metrics.</p><p>• Assess the operational efficiency and alignment of programs with patient satisfaction objectives.</p><p>• Analyze the influence of initiatives on organizational Stars ratings and reimbursement processes.</p><p>• Offer strategic recommendations to enhance program outcomes and maximize efficiency.</p><p>• Identify areas of risk and improvement, delivering actionable insights.</p><p>• Prepare detailed reports and presentations that communicate findings effectively.</p><p>• Collaborate with stakeholders to ensure audit objectives are met and improvements are implemented.</p><p>• Provide advisory support on compliance and best practices within the healthcare audit domain.</p>
<p><strong>Copywriter/Content Specialist</strong></p><p><strong>Duration:</strong> 3-Month Contract, 40 hours/week</p><p><br></p><p>We’re looking for a <strong>Copywriter/Content Specialist</strong> who thrives in fast-paced environments and knows how to bring brand stories to life across multiple channels. This is a full-time contract role supporting a dynamic team focused on delivering high-impact marketing content.</p><p><br></p><p><strong>A Day in the Life:</strong></p><p>You’ll be responsible for developing high-quality, engaging, and persuasive copy for a variety of marketing materials, including website content, email campaigns, social media posts, white papers, case studies, and more. You’ll maintain and refine the company’s brand voice, ensuring consistency across all communication channels. You’ll bring fresh, creative thinking to challenge the status quo while staying true to brand guidelines. You’ll collaborate closely with marketing, design, product, and sales teams to develop and execute integrated marketing campaigns. You’ll also review and edit content to ensure accuracy, clarity, and alignment with brand standards.</p>
<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
