<p>We are looking for a Customer Service Representative to support daily client interactions in Hamilton, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers by phone and email. The person in this role will handle service requests, maintain accurate records, and provide dependable follow-through to ensure a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming customer calls, respond to questions, and resolve concerns with professionalism and accuracy.</p><p>• Place outbound calls when needed to confirm information, provide updates, or assist with follow-up on service requests.</p><p>• Enter and update customer, order, and service details in internal systems with strong attention to accuracy.</p><p>• Respond to email inquiries in a timely manner and ensure written communication is clear and courteous.</p><p>• Support order processing activities by reviewing information, recording details, and coordinating next steps.</p><p>• Schedule appointments and confirm timing with customers while maintaining an organized calendar of requests.</p><p>• Use Microsoft Word and Excel to document activity, track information, and prepare routine customer service records.</p><p>• Work collaboratively with team members to deliver efficient service and maintain a consistent customer experience.</p>
We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience.<br><br>Responsibilities:<br>• Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns.<br>• Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions.<br>• Respond to email inquiries clearly and courteously while maintaining accurate records of each communication.<br>• Enter orders and update customer information in internal systems with close attention to accuracy and completeness.<br>• Schedule appointments and coordinate timing details to support customer needs and internal workflow.<br>• Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately.<br>• Perform data entry tasks and maintain organized documentation to support daily customer service operations.<br>• Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.
<p>We are looking for a welcoming and highly organized <strong>Receptionist/Legal Secretary/Admin</strong> to support a busy, Estate Planning law office. This Long-term Contract position is fully onsite and is ideal for someone who enjoys creating a positive experience for visitors while keeping daily administrative tasks on track. The person in this role will serve as the first point of contact for clients, manage front desk communications, and provide dependable coordination support across the office.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Welcome clients and visitors in a warm, attentive manner and help them feel comfortable upon arrival.</p><p>• Coordinate appointments and meetings with clients, team members, and external partners while following established scheduling practices.</p><p>• Send virtual meeting invitations and provide timely updates related to scheduled appointments.</p><p>• Handle incoming calls on a multi-line phone system, direct inquiries appropriately, and assist callers with patience and care.</p><p>• Confirm upcoming appointments and communicate any changes or important details to attendees.</p><p>• Prepare meeting spaces for guests, including offering refreshments and guiding visitors to the proper rooms.</p><p>• Scan, print, file, and maintain client documents to support accurate and organized recordkeeping.</p><p>• Communicate effectively with colleagues to ensure smooth front desk coverage and consistent client service.</p>
We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract opportunity is ideal for someone who is organized, attentive to detail, and comfortable creating a detail-focused and secure experience for every visitor. The person in this role will balance front-desk support, candidate assistance, and active test room monitoring while following established testing procedures. Success in this position requires strong customer service skills, sound judgment, and the ability to stay calm in a fast-paced environment.<br><br>Responsibilities:<br>• Welcome candidates upon arrival, confirm identity documentation, and guide them through the check-in process efficiently and courteously.<br>• Carry out required screening procedures, including the use of security equipment, to help maintain testing integrity and compliance.<br>• Observe exam sessions through routine walkthroughs and close monitoring to ensure rules are followed and irregular activity is addressed promptly.<br>• Provide basic assistance with testing devices and equipment, resolving minor technical issues or escalating concerns when needed.<br>• Respond quickly to candidate questions or incidents, documenting concerns accurately and taking appropriate action in line with site procedures.<br>• Protect confidential testing materials and uphold a secure, orderly environment throughout all phases of exam administration.<br>• Support a fair and comfortable experience for each test taker by enforcing policies consistently and assisting with check-in, seating, and room transitions.<br>• Complete administrative tasks during quieter periods, including scanning, clerical support, record handling, and preparation of materials or equipment.<br>• Capture and maintain digital identification records, such as fingerprint scans, when required by the testing program.<br>• Adjust to operational scheduling needs and represent the organization courteously while following established policies, practices, and standards.
<p>We are looking for a Client Service Associate to support investors and account holders with responsive, knowledgeable service. In this role, you will help clients navigate account activity, answer questions about retirement account options and alternative investments, and provide steady guidance throughout the customer journey. The ideal candidate brings a service-minded approach, strong attention to detail, and the ability to communicate clearly while handling sensitive financial information with care.</p><p><br></p><p>Responsibilities:</p><p>• Provide clear guidance to clients on account features, self-directed retirement solutions, trust structures, and digital asset-related topics in an easy-to-understand manner.</p><p>• Assist customers with transactions and account-related steps from initial setup through ongoing servicing and other lifecycle events.</p><p>• Investigate client concerns, resolve routine issues efficiently, and route more complex matters to the appropriate internal specialists.</p><p>• Maintain a strong working knowledge of available products, account structures, and investment options to deliver accurate support.</p><p>• Manage incoming work queues and daily priorities to help ensure timely follow-up and service standards are consistently met.</p><p>• Support routine servicing needs such as account updates, maintenance requests, and basic technical assistance.</p><p>• Document customer conversations and service activities thoroughly and accurately within company systems.</p><p>• Work closely with partners across multiple teams to deliver a consistent and seamless client experience.</p><p>• Stay informed on company policies and applicable industry regulations related to self-directed retirement accounts.</p><p>• Contribute to team development by participating in meetings, coaching sessions, training, and process improvement efforts, including thoughtful use of AI tools and sharing productivity best practices.</p>
<p>The Office Coordinator supports day-to-day office operations and helps maintain an organized, efficient, and focused work environment. This role often serves as a central point of contact for administrative support, scheduling, supplies management, vendor coordination, and general office communication.</p><p><strong>Key Responsibilities</strong></p><ul><li>Coordinate daily office activities and administrative tasks</li><li>Greet visitors and support front desk coverage as needed</li><li>Manage calendars, meeting schedules, and conference room bookings</li><li>Order and maintain office supplies and equipment</li><li>Coordinate with vendors, service providers, and building management</li><li>Support mail distribution, shipping, and deliveries</li><li>Maintain office records, filing systems, and documentation</li><li>Assist with travel arrangements, expense reports, and event planning</li><li>Help onboard new employees with workspace setup and office orientation</li><li>Support internal communications and special projects</li><li>Monitor office appearance and ensure common areas remain organized</li></ul>
<p>We are looking for a detail-oriented Seasonal part-time Dispatcher to join our team in Atlanta, Georgia in a Contract to Permanent position. Hours are 7am-12pm. 5 hours, 4 days/week, total of 20-30 hours a week. This role is best suited for someone who thrives in a fast-paced, desk-based logistics environment and can keep delivery operations running smoothly throughout the day. The Dispatcher will coordinate driver activity, support route execution, and help resolve service issues to maintain efficient daily performance.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily dispatch activity for a large group of delivery drivers, helping keep routes on schedule and operations organized.</p><p>• Use internal routing and tracking systems to build, update, and monitor delivery schedules throughout the shift.</p><p>• Support site readiness before departures by receiving inbound trucks, organizing package flow, and preparing routes for driver loadout.</p><p>• Assist drivers during loadout by managing check-in and check-out, answering delivery-related questions, and providing coaching on service standards and compliance.</p><p>• Monitor drivers while they are on the road, identify delivery issues, and escalate technical, payment, or policy-related concerns when needed.</p><p>• Review proof-of-delivery records and photos, identify missing or inaccurate documentation, and follow up to ensure issues are properly addressed.</p><p>• Reconcile undelivered or failed packages after routes are completed and help restore the workspace for the next operational cycle.</p><p>• Prepare clear end-of-shift updates and handoff notes so the next dispatch team has visibility into open items and operational risks.</p><p>• Provide hands-on support with package sorting during high-volume periods as business needs require.</p>
We are looking for an experienced Project Manager - Operations to support a patient-focused healthcare technology organization in Nottingham, Maryland. This Contract position will lead operational coordination efforts that improve service delivery, strengthen the patient experience, and align cross-functional teams around efficient execution. The ideal candidate brings a strong background in healthcare operations, patient support workflows, and performance-driven process improvement within a fast-paced environment.<br><br>Responsibilities:<br>• Direct day-to-day operational activities for a patient support and coordination function, ensuring timely, consistent service across the care journey.<br>• Guide and develop team performance by setting expectations, monitoring outcomes, and promoting a high standard of service for patients and partners.<br>• Design and refine workflows that improve intake, referral handling, onboarding, and follow-through for patients receiving therapy-related support.<br>• Partner with clinical, reimbursement, sales, technical support, and operations teams to resolve issues and maintain smooth communication across departments.<br>• Track service metrics and operational indicators to identify trends, remove bottlenecks, and improve overall efficiency and patient satisfaction.<br>• Oversee escalation management by addressing complex service concerns and driving timely resolution for patients, caregivers, and providers.<br>• Support insurance verification, reimbursement coordination, and related operational activities that affect patient access to services and equipment.<br>• Lead continuous improvement initiatives, including operational changes or transition-related efforts when needed, to strengthen service quality and scalability.
We are looking for a Customer Service Representative to support daily customer interactions and order processing for a contract opportunity in Fort Wayne, Indiana. This role is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and takes pride in delivering dependable service. The position will focus on assisting customers by phone, handling order-related requests, and maintaining accurate information across business systems.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, providing timely assistance and resolving routine questions or concerns.<br>• Enter and update customer orders accurately, ensuring details are recorded correctly and processed without delay.<br>• Make outbound calls as needed to confirm information, provide follow-up updates, or support service-related communication.<br>• Maintain clear and organized customer records while documenting interactions, changes, and order activity.<br>• Use spreadsheet and office software to track information, review account details, and support day-to-day service tasks.<br>• Coordinate with internal teams to address customer needs, clarify order issues, and help move requests to completion.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Superior, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li></ul><p><br></p>
<p>We are looking for a Customer Experience Specialist to support clients in Salt Lake City, Utah. This contract-to-permanent position is ideal for someone who is comfortable managing a high volume of inbound calls while keeping case-related information organized and up to date. The right candidate will bring a customer-first mindset, strong written communication skills, and the ability to navigate multiple browser-based systems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Answer inbound calls from clients and related parties, providing attentive and empathetic support throughout each interaction.</p><p>• Document call details carefully and update case-related records with accurate and timely information.</p><p>• Assist law firm teams with administrative tasks connected to active matters, ensuring information is organized and accessible.</p><p>• Respond to email inquiries clearly and promptly while maintaining a high standard of customer care.</p><p>• Use multiple web-based platforms and browser windows at the same time to research information and complete daily tasks efficiently.</p><p>• Troubleshoot basic connectivity or access issues when they affect communication or workflow, escalating when needed.</p><p>• Maintain confidentiality when handling sensitive legal and client information.</p><p>• Coordinate follow-up actions so questions, requests, and case updates are addressed in a timely manner.</p>
<p>We are looking for an Administrative Assistant to support executive leadership within a mission-driven non-profit organization located in the Greater Philadelphia Region. This long-term contract opportunity is ideal for someone who excels at coordinating schedules, organizing meetings, and maintaining smooth day-to-day office operations. The Administrative Assistant role requires strong attention to detail, effective communication, and the ability to manage multiple administrative priorities with accuracy and discretion.</p><p><br></p><p>What you get to do every single day:</p><p>• Coordinate executive calendars, arrange appointments, and keep meeting schedules organized and up to date.</p><p>• Prepare meeting materials in advance, confirm logistics, and help ensure attendees have the information they need.</p><p>• Record key discussion points during meetings and distribute clear, organized notes to appropriate stakeholders.</p><p>• Handle incoming calls courteously, respond to routine inquiries, and direct messages to the appropriate contacts.</p><p>• Perform a variety of office support tasks, including document preparation, filing, and general administrative coordination.</p><p>• Enter and maintain information in internal records and databases with a high level of accuracy.</p><p>• Support front-desk and reception activities by greeting visitors and helping create a detail-oriented office environment.</p>
<p>Overview</p><p>We are seeking an IT Support Specialist with experience supporting Microsoft environments, Azure services, and end-user technology. This role will provide technical support, manage user accounts, troubleshoot infrastructure issues, and assist with cloud administration initiatives.</p><p>Responsibilities</p><ul><li>Provide desktop and remote support for end users</li><li>Manage Microsoft 365 and Entra ID user accounts</li><li>Support and troubleshoot Windows devices and applications</li><li>Assist with Azure administration and cloud-based services</li><li>Configure, deploy, and maintain laptops, desktops, and mobile devices</li><li>Support Intune device management and security policies</li><li>Troubleshoot networking, VPN, and connectivity issues</li><li>Document support activities and technical procedures</li><li>Escalate complex infrastructure issues as needed</li></ul><p><br></p>
<p>We are looking for a fire sprinkler coordinator to support service and project coordination for fire sprinkler installation, inspection, testing, maintenance, and repair work in Orange, California. This contract-to-permanent position is ideal for someone who can balance scheduling, customer communication, and administrative follow-through in a fast-paced environment. The role requires strong organizational skills, a service-focused mindset, and the ability to keep multiple projects moving efficiently while maintaining accurate documentation.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily schedules for technicians, inspectors, and subcontractors to align staffing with project deadlines and client needs.</p><p>• Serve as a primary point of contact for customers by confirming appointments, sharing status updates, and communicating changes to planned service visits.</p><p>• Create and organize operational documents such as work orders, service records, permit paperwork, and supporting project files.</p><p>• Monitor active jobs to help keep key phases on track and ensure important deadlines and deliverables are met.</p><p>• Maintain precise data entry across scheduling tools, company databases, and related tracking systems.</p><p>• Review field and inspection documentation, then help arrange corrective work and follow-up activity when deficiencies are identified.</p><p>• Assist project managers by tracking materials, coordinating purchasing-related updates, and preparing documentation needed for project completion.</p><p>• Work with local jurisdictions to support permit processing and arrange required inspections in accordance with project timelines.</p><p>• Help uphold company procedures, safety expectations, and applicable building code requirements throughout the life of each assignment.</p><p>• Respond to customer questions promptly and provide attentive service from initial scheduling through final project closeout.</p>
We are looking for a customer-focused, detail-oriented individual to support employees with benefit-related questions in a Long-term Contract position based in Arkansas. This opportunity is well suited for someone who communicates clearly, works independently, and can manage sensitive information with discretion. The role begins remotely and involves assisting with topics such as health coverage, retirement plans, enrollment support, and claims inquiries while delivering a dependable service experience.<br><br>Responsibilities:<br>• Respond to employee inquiries about benefit programs, including medical coverage, retirement options, claims, and enrollment matters, with accuracy and professionalism.<br>• Walk employees through online tools, account access, and available resources so they can complete benefits-related tasks successfully.<br>• Investigate service issues, provide appropriate resolutions when possible, and direct more complex concerns to the correct support channels.<br>• Record each customer interaction thoroughly in internal systems to maintain accurate service and case documentation.<br>• Handle conversations across multiple platforms and applications while maintaining a high level of attentiveness and service quality.<br>• Safeguard confidential employee information by following privacy expectations and secure handling procedures.<br>• Maintain consistent availability during the assigned regular schedule, including the required half-day Saturday shift and Wednesday off.<br>• Participate fully in required training and apply new processes, tools, and service standards quickly and effectively.
We are looking for a Customer Service Representative to support customers through clear, thoughtful service and accurate application guidance in San Francisco, California. This is a Contract position suited for someone who stays composed on calls, provides complete information, and helps customers move forward without feeling pressured. The ideal candidate brings a strong customer-first approach, dependable availability, and the ability to handle a steady call queue with professionalism.<br><br>Responsibilities:<br>• Assist customers by phone with questions, applications, and service-related concerns while creating a supportive and reassuring experience.<br>• Provide accurate information and ensure forms are completed thoroughly to improve quality and reduce the need for follow-up.<br>• Manage inbound and outbound call activity efficiently, maintaining consistent queue coverage during scheduled working hours.<br>• Enter order and customer information carefully into internal systems, keeping records organized and up to date.<br>• Monitor open or incomplete applications and take timely action to help prevent delays in processing.<br>• Respond constructively to coaching and performance feedback, adjusting approach as needed to improve service outcomes.
We are looking for a Customer Experience Specialist to join our seasonal holiday team in Seattle, Washington. This Contract position is ideal for someone who thrives in a fast-moving customer support setting and enjoys creating positive experiences through thoughtful, responsive service. The person in this role will assist customers across multiple channels, resolve inquiries with care, and contribute to a collaborative team environment during a high-demand season.<br><br>Responsibilities:<br>• Manage a large volume of customer contacts each day while maintaining accuracy, professionalism, and a customer-focused approach.<br>• Handle order requests, product exchanges, and return transactions in accordance with established service guidelines and company policies.<br>• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for further resolution.<br>• Provide clear and courteous support through phone and email interactions so customers feel heard, informed, and supported.<br>• Use multiple browser windows and internal tools efficiently to research issues and complete service tasks in a timely manner.<br>• Partner with team members to foster a positive, helpful, and solutions-driven atmosphere throughout the holiday season.<br>• Troubleshoot common customer connectivity concerns and guide users toward practical next steps when issues arise.
We are looking for a detail-oriented Office Services Associate to support daily back-office operations for a client site. This is a Contract position focused on copy, scanning, mail handling, and related office support services in a detail-oriented, fast-paced environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage time-sensitive requests with accuracy and care.<br><br>Responsibilities:<br>• Manage incoming office service requests by reviewing work details, confirming instructions, and maintaining accurate service logs.<br>• Complete high-volume copying, scanning, document intake, and mailroom tasks in line with site procedures and client expectations.<br>• Organize assignments by urgency and deadline to ensure materials are processed and delivered on schedule.<br>• Communicate proactively with clients and leadership regarding job status, special handling needs, or timing concerns.<br>• Perform basic troubleshooting on copiers, scanners, and related equipment, escalating issues when additional support is needed.<br>• Conduct quality checks on finished work to ensure accuracy, completeness, and clear presentation.<br>• Replenish paper, toner, and other production supplies while helping maintain efficient equipment readiness.<br>• Handle confidential documents with discretion and follow company and client policies at all times.<br>• Support additional office functions such as reception, hospitality, facilities, or audio/visual coordination as business needs require.
<p>Kentucky Residency Requirement</p><p><br></p><p>MUST LIVE IN KENTUCKY</p><p><br></p><p><br></p><p>To be considered, candidates:</p><p><br></p><p><br></p><p>MUST CURRENTLY RESIDE IN KENTUCKY</p><p><br></p><p>MUST WORK REMOTELY FROM A KENTUCKY HOME ADDRESS</p><p><br></p><p>MUST BE ABLE TO VERIFY KENTUCKY RESIDENCY</p><p><br></p><p>CANDIDATES LIVING OUTSIDE OF KENTUCKY ARE NOT ELIGIBLE</p><p><br></p><p>Technology Requirements</p><p><br></p><p>REQUIRED EQUIPMENT</p><p><br></p><p><br></p><p>Candidates must provide their own:</p><p><br></p><p><br></p><p>✅ Laptop or Desktop Computer</p><p><br></p><p>✅ USB Headset</p><p><br></p><p>✅ Ethernet Cable</p><p><br></p><p>✅ Reliable High-Speed Internet Service</p><p><br></p><p><br></p><p>IMPORTANT INTERNET REQUIREMENT</p><p><br></p><p><br></p><p>🚨 A HARDWIRED INTERNET CONNECTION IS REQUIRED.</p><p><br></p><p>🚨 WI-FI ONLY CONNECTIONS ARE NOT ACCEPTABLE.</p><p><br></p><p>🚨 CANDIDATES MUST CONNECT DIRECTLY TO THEIR ROUTER OR MODEM USING AN ETHERNET CABLE.</p><p><br></p><p>🚨 AN INTERNET CONNECTIVITY TEST MUST BE SUCCESSFULLY COMPLETED PRIOR TO STARTING.</p><p><br></p><p><br></p><p>Applicants who do not meet the technology requirements will not be eligible for this position.</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>Previous customer service, call center, telemarketing, outbound calling, or sales experience preferred</p><p><br></p><p>Comfortable making a high volume of outbound calls</p><p><br></p><p>Strong communication and active listening skills</p><p><br></p><p>Ability to follow scripts and maintain a professional phone presence</p><p><br></p><p>Strong attention to detail and data entry skills</p><p><br></p><p>Ability to work independently in a remote environment</p><p><br></p><p>Must successfully pass a background check and drug screen</p><p><br></p><p>Before Applying</p><p><br></p><p><br></p><p>Please ensure you can answer YES to all of the following:</p><p><br></p><p><br></p><p>✅ I CURRENTLY LIVE IN KENTUCKY.</p><p><br></p><p>✅ I HAVE A LAPTOP OR DESKTOP COMPUTER.</p><p><br></p><p>✅ I HAVE A USB HEADSET.</p><p><br></p><p>✅ I HAVE HIGH-SPEED INTERNET.</p><p><br></p><p>✅ I CAN CONNECT TO THE INTERNET USING AN EHTERNET CABLE (NOT WI-FI ONLY).</p><p><br></p><p><br></p><p>APPLICATIONS FROM INDIVIDUALS WHO DO NOT LIVE IN KENTUCKY OR DO NOT MEET THE TECHNOLOGY REQUIREMENTS WILL NOT BE CONSIDERED.</p><p> if you need help with this please let me know - if you don't know how to do it let me know</p><p> </p>
We are looking for a Customer Service Representative to support vendor and client account activities in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and delivers attentive service across a high volume of interactions. The person in this role will help confirm account details, guide customers through payment-related processes, and keep records accurate so requests move forward efficiently.<br><br>Responsibilities:<br>• Place a large number of outbound calls to vendors and clients to confirm account details and payment information.<br>• Guide customers through available payment methods, enrollment steps, and account setup expectations with professionalism and clarity.<br>• Enter new information and revise existing records in company databases while maintaining a high level of accuracy.<br>• Record conversations, updates, and next steps thoroughly to ensure complete documentation of each interaction.<br>• Reconnect with vendors and clients to obtain missing details and encourage completion of registration or account setup requirements.<br>• Audit account information, investigate inconsistencies, and resolve issues through research and direct outreach.<br>• Work closely with internal teams to address account-related questions and support timely issue resolution.<br>• Achieve daily performance targets related to call activity, service quality, productivity, and customer experience.
We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates confidently, handles a fast-paced call environment well, and stays organized while managing detailed account information. The role focuses on building positive customer interactions, confirming payment and account details, and helping ensure records are accurate and complete.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide customers through available payment methods, registration steps, and account setup expectations with clear and thorough communication.<br>• Enter new information and update existing records accurately across internal databases and company platforms.<br>• Record conversations, account changes, and planned follow-up actions thoroughly to maintain complete documentation.<br>• Reconnect with vendors and clients to obtain missing details, complete unfinished registrations, and move account setup forward.<br>• Audit account information for inconsistencies, investigate discrepancies, and resolve issues through research and customer outreach.<br>• Partner with internal teams to address account concerns and support timely completion of service requests.<br>• Achieve established performance targets related to call activity, productivity, service quality, and customer experience.
We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, handles a fast-paced call environment with confidence, and maintains strong attention to detail when working with account records. The person in this role will engage directly with vendors and clients, provide guidance on payment and enrollment matters, and help ensure account information is complete and accurate.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide customers through available payment methods, registration steps, and account setup expectations in a clear and thorough manner.<br>• Enter new information and revise existing records in internal databases while maintaining accurate account documentation.<br>• Record customer conversations, status updates, and planned follow-up actions with consistency and detail.<br>• Reconnect with vendors and clients to collect missing details, complete pending registrations, and move account setup forward.<br>• Examine account records to identify inconsistencies, research issues, and coordinate outreach to resolve discrepancies.<br>• Work closely with internal teams to address account concerns and support timely issue resolution.<br>• Achieve established goals for call activity, service quality, productivity, and customer experience.
We are looking for a Business Analyst to support customer-focused operational initiatives in Houston, Texas. This Long-term Contract position is ideal for someone who can translate business needs into practical solutions, evaluate documentation with precision, and collaborate effectively within Agile Scrum teams. The role will work closely with stakeholders to identify process gaps, improve service workflows, and help drive well-informed business decisions.<br><br>Responsibilities:<br>• Gather and interpret business needs from stakeholders to define clear, actionable requirements for projects and operational improvements.<br>• Analyze call center and customer service processes to uncover inefficiencies, clarify pain points, and recommend practical enhancements.<br>• Review business and operational documents for accuracy, completeness, and alignment with established objectives and standards.<br>• Partner with cross-functional teams in an Agile Scrum environment to support backlog refinement, sprint planning, and solution delivery.<br>• Conduct gap analysis to compare current operations with desired outcomes and outline opportunities for process improvement.<br>• Create organized business analysis artifacts such as requirement documents, workflows, and status updates to support decision-making.<br>• Facilitate communication between business users and project teams to ensure expectations, priorities, and deliverables remain aligned.
We are looking for a Work Order Coordinator to support service operations for a construction and contractor-focused organization in Ohio. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving customer service environment and can manage multiple work orders with accuracy and urgency. In this role, you will serve as a key point of coordination between clients, technicians, subcontractors, and internal teams to keep service requests moving efficiently from intake through completion.<br><br>Responsibilities:<br>• Manage service requests across multiple platforms, updating records accurately and maintaining complete work order details throughout the service cycle.<br>• Coordinate work orders from initial intake through final resolution, ensuring each request progresses according to service expectations and client timelines.<br>• Assign service calls to subcontractors based on established procedures, coverage needs, and required response times.<br>• Arrange and oversee vendor visits, repair activity, and inspection scheduling for client locations across the country.<br>• Monitor open work orders closely, provide status updates, and follow up on delays involving approvals, parts availability, or technician arrival times.<br>• Support field technicians by confirming dispatch details, facilitating site access, documenting check-in and check-out activity, and assisting with approved cost adjustments when needed.<br>• Organize client-specific projects, verify that assigned tasks are completed properly, and escalate urgent service issues to management without delay.<br>• Gather and review vendor billing support documents, communicate with internal departments as needed, and produce reports or database information requested by leadership.
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewes, Delaware. This role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a multi-line phone system, ensuring the smooth flow of communication</p><p>• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally</p><p>• Execute data entry tasks, keeping patient records up-to-date and accurate</p><p>• Correspond via email, providing clear and concise information to patients and team members</p><p>• Utilize strong interpersonal skills to build rapport with patients and enhance their experience</p><p>• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files</p><p>• Schedule appointments, ensuring a well-coordinated flow of patients</p><p>• Adapt to varied shifts, demonstrating flexibility and commitment</p><p>• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.</p>