<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These long-term contract roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dependable Office Services Associate to support daily administrative operations for a client site in Dallas, Texas. This Contract position focuses on document production, mail handling, scanning, and front-of-house support while helping maintain efficient back-office services. The ideal candidate is organized, service-oriented, and comfortable working in a fast-paced environment where accuracy, responsiveness, and professionalism are essential.<br><br>Responsibilities:<br>• Manage incoming office service requests by reviewing logs and confirming all required job details before work begins.<br>• Complete copy, scanning, document intake, and mailroom tasks in line with established site procedures and service expectations.<br>• Organize assignments by urgency and due time to ensure completed materials are delivered within committed turnaround times.<br>• Communicate proactively with clients and leadership regarding deadlines, job status, or issues that may affect completion.<br>• Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep production running smoothly.<br>• Check finished work for accuracy and quality, while also helping verify output completed by teammates when needed.<br>• Support additional workplace services such as reception, hospitality, and audio/visual coordination based on business demands.<br>• Handle confidential information with discretion and follow company and client policies for security, compliance, and cost-conscious operations.
We are looking for a Front Desk Coordinator to support daily front office operations for a nonprofit organization in Aberdeen, Maryland. This Contract position is ideal for someone who enjoys creating a welcoming experience for visitors while keeping communication and administrative tasks organized. The person in this role will serve as a key point of contact, helping manage incoming calls, greeting guests, and ensuring the reception area runs smoothly.<br><br>Responsibilities:<br>• Welcome visitors, provide courteous assistance, and direct them to the appropriate staff or department.<br>• Manage a multi-line phone system by answering incoming calls promptly, screening inquiries, and transferring calls accurately.<br>• Maintain an orderly front desk area and help create a welcoming, friendly first impression for guests and community members.<br>• Receive and relay messages with accuracy, ensuring timely communication between callers and internal teams.<br>• Support routine administrative activities such as handling basic office correspondence, tracking visitor flow, and assisting with general front office tasks.<br>• Coordinate day-to-day reception coverage to help ensure smooth office operations during business hours.
<p>We are looking for a Client Service Coordinator to support daily service operations at an in-person site in Indianapolis. This long-term contract position is ideal for someone who enjoys a client-facing environment, can manage multiple tasks independently, and communicates effectively with both vendors and internal partners. The role focuses on coordinating site activities, maintaining accurate asset and inventory information, and helping ensure laboratory support services run smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate vendor visits by arranging schedules, confirming site access, and supporting timely completion of service activities.</p><p>• Escort external service providers through laboratory and controlled areas while following site protocols and safety expectations.</p><p>• Maintain accurate records for assets, inventory, and service-related updates, including additions, changes, and removals.</p><p>• Work with internal teams to address client service needs and help keep operational requests moving forward efficiently.</p><p>• Support corrective and preventive maintenance activity coordination to help minimize disruptions to site operations.</p><p>• Monitor daily tasks with a high level of organization and follow-through while working independently within a team environment.</p><p>• Use Microsoft Office tools to document activity, track requests, and communicate updates clearly to stakeholders.</p><p>• Provide attentive front-line service to clients, vendors, and colleagues through responsive and courteous communication</p>
<p><strong>Job Summary</strong></p><p>We are seeking a customer-focused and dependable <strong>High-Volume Call Center Representative</strong> to join our team. In this role, you will handle a large volume of inbound and/or outbound calls, assist customers with questions and concerns, resolve issues efficiently, and deliver a positive service experience. The ideal candidate is a strong communicator who can multitask, remain professional under pressure, and thrive in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound and outbound customer calls in a timely and professional manner.</li><li>Respond to customer inquiries related to products, services, accounts, or support issues.</li><li>Resolve customer concerns and escalate complex issues when appropriate.</li><li>Document customer interactions accurately in internal systems.</li><li>Maintain knowledge of company products, services, and policies to provide accurate information.</li><li>Meet established performance metrics, including call quality, response time, and customer satisfaction.</li><li>Support team goals and contribute to a positive customer service environment.</li><li>Assist with follow-up communications and additional administrative tasks as needed.</li></ul><p><br></p>
We are looking for a Business Analyst to support service-focused operations within our Financial Services team in Rolling Meadows, Illinois. This role works closely with stakeholders to evaluate business needs, improve customer service workflows, and translate findings into practical recommendations. The ideal candidate brings strong analytical thinking, experience reviewing operational documents, and the ability to contribute effectively within an Agile Scrum environment.<br><br>Responsibilities:<br>• Gather and interpret business needs from stakeholders to define clear objectives, process improvements, and support priorities.<br>• Analyze call center and customer service operations to identify inefficiencies, service gaps, and opportunities to improve the client experience.<br>• Review business and operational documentation to confirm accuracy, completeness, and alignment with established requirements.<br>• Perform gap analysis to compare current processes with desired outcomes and recommend actionable solutions.<br>• Create and maintain business requirements, process maps, user stories, and related project documentation for cross-functional teams.<br>• Partner with Scrum team members during planning, refinement, and review activities to help move initiatives forward effectively.<br>• Support testing and validation efforts by confirming that delivered solutions meet business expectations and documented needs.
<p>We are hiring a Financial Analyst to support the Product Services function of a financial services organization based in Stamford, Connecticut. This is a long-term contract opportunity designed for a professional who wants to deepen their experience in fund operations, reporting, and financial analysis within a hybrid team environment. The position provides meaningful exposure to mutual fund administration, regulatory filings, budgeting support, and materials prepared for board review. It is a strong opportunity for someone who is proactive, detail focused, and comfortable balancing multiple deadlines.</p><p><br></p><p>Position Summary:</p><p>This role will take on expanding responsibilities across financial reporting, fund accounting, tax support, and valuation oversight for the Product Services team. The ideal candidate brings solid accounting and analytical skills, strong attention to detail, and the ability to manage a high volume of work with accuracy and timeliness. This person will partner with cross-functional teams on a range of initiatives, develop strong internal relationships, evaluate financial information, identify potential issues, and help support a strong controls framework across mutual funds, ETFs, and alternative investment products.</p><p><br></p>
We are looking for a customer-focused, detail-oriented individual to support employees with benefit-related questions in a Long-term Contract position based in Arkansas. This opportunity is well suited for someone who communicates clearly, works independently, and can manage sensitive information with discretion. The role begins remotely and involves assisting with topics such as health coverage, retirement plans, enrollment support, and claims inquiries while delivering a dependable service experience.<br><br>Responsibilities:<br>• Respond to employee inquiries about benefit programs, including medical coverage, retirement options, claims, and enrollment matters, with accuracy and professionalism.<br>• Walk employees through online tools, account access, and available resources so they can complete benefits-related tasks successfully.<br>• Investigate service issues, provide appropriate resolutions when possible, and direct more complex concerns to the correct support channels.<br>• Record each customer interaction thoroughly in internal systems to maintain accurate service and case documentation.<br>• Handle conversations across multiple platforms and applications while maintaining a high level of attentiveness and service quality.<br>• Safeguard confidential employee information by following privacy expectations and secure handling procedures.<br>• Maintain consistent availability during the assigned regular schedule, including the required half-day Saturday shift and Wednesday off.<br>• Participate fully in required training and apply new processes, tools, and service standards quickly and effectively.
<p>We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customer accounts, managing order activity, and helping ensure a smooth experience from request through delivery. The person in this role will work closely with internal teams to address customer needs, provide accurate updates, and contribute to long-term client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Develop and strengthen day-to-day relationships with assigned customer accounts by serving as a reliable primary contact.</p><p>• Process customer orders with accuracy, maintain current order information in business systems, and monitor progress through completion.</p><p>• Partner with production, purchasing, and shipping teams to help keep orders on schedule and support on-time delivery.</p><p>• Investigate and resolve customer questions, service concerns, and order-related discrepancies in a timely manner.</p><p>• Compile customer-facing information such as pricing details, status updates, and recurring reports as requested.</p><p>• Assist with account support activities by identifying service improvements and helping create a positive customer experience.</p><p>• Manage inbound and outbound communication related to orders, account updates, and follow-up needs.</p><p>• Maintain organized records and documentation to support accurate order handling and responsive customer service.</p>
<p>We are looking for a detail-focused <strong>Legal Admin </strong>to support a busy legal services environment in <strong>downtown Albany, New York</strong>. This Contract opportunity is ideal for someone who excels at administrative coordination, keeps multiple deadlines on track, and communicates confidently with clients and external partners. The position centers on managing legal advertising activities for newly formed LLCs, maintaining accurate documentation, and helping ensure each filing step is completed in a timely manner.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Coordinate publication requirements for newly formed LLCs.</li><li>Prepare and submit advertising information to designated newspapers.</li><li>Distribute advertisement proofs to clients and obtain necessary approvals.</li><li>Communicate with newspaper representatives regarding publication schedules and requirements.</li><li>Track publication status and maintain accurate records of active matters.</li><li>Obtain and organize affidavits of publication and related documentation.</li><li>Prepare and assemble filing packets for submission to the Department of State.</li><li>Ensure all records, filings, and supporting documents are complete and accurate.</li><li>Maintain electronic files and databases in accordance with departmental procedures.</li><li>Provide general administrative support and assist with additional office projects as assigned.</li></ul>
We are looking for a Dispatcher to support daily scheduling and communication needs for a Contract position based in North Chesterfield, Virginia. In this role, you will coordinate service activity, respond to incoming requests, and help keep operations running efficiently through timely updates and accurate recordkeeping. The ideal candidate brings strong customer service skills, confidence in a fast-paced call center environment, and the ability to manage dispatch activity using computer-aided systems.<br><br>Responsibilities:<br>• Manage incoming service calls and requests, determine priorities, and assign work based on urgency, availability, and operational needs.<br>• Maintain clear communication with customers, field personnel, and internal teams to provide updates, resolve issues, and confirm service status.<br>• Use computer-aided dispatch tools to enter, track, and update job information with accuracy and attention to detail.<br>• Coordinate daily logistics by monitoring schedules, adjusting assignments, and responding quickly to changing conditions.<br>• Document call activity, service details, and dispatch actions to support accurate records and smooth workflow execution.<br>• Deliver detail-oriented customer support in a high-volume environment while handling multiple requests with composure and efficiency.
We are looking for a Customer Experience Specialist to join our seasonal holiday team in Seattle, Washington. This Contract position is ideal for someone who thrives in a fast-moving customer support setting and enjoys creating positive experiences through thoughtful, responsive service. The person in this role will assist customers across multiple channels, resolve inquiries with care, and contribute to a collaborative team environment during a high-demand season.<br><br>Responsibilities:<br>• Manage a large volume of customer contacts each day while maintaining accuracy, professionalism, and a customer-focused approach.<br>• Handle order requests, product exchanges, and return transactions in accordance with established service guidelines and company policies.<br>• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for further resolution.<br>• Provide clear and courteous support through phone and email interactions so customers feel heard, informed, and supported.<br>• Use multiple browser windows and internal tools efficiently to research issues and complete service tasks in a timely manner.<br>• Partner with team members to foster a positive, helpful, and solutions-driven atmosphere throughout the holiday season.<br>• Troubleshoot common customer connectivity concerns and guide users toward practical next steps when issues arise.
We are looking for a dependable IT Support Specialist to provide hands-on technology support for a legal environment in New York, New York. This contract opportunity with potential for a long-term role is ideal for someone who can serve as a primary technical resource, resolve day-to-day user issues, and help maintain secure, reliable systems across the firm. The position offers a blend of end-user support, operational troubleshooting, and participation in technology improvement efforts.<br><br>Responsibilities:<br>• Provide first-line and escalated technical assistance for employees, addressing issues involving workstations, peripherals, software platforms, and user access.<br>• Diagnose and resolve problems related to hardware performance, cloud-based applications, file management, and basic connectivity across the office.<br>• Act as a central point of contact for technology needs, ensuring support requests are handled promptly and communicated clearly to end users.<br>• Help protect firm systems and information by following established cybersecurity, data privacy, and database security practices.<br>• Support the upkeep of user accounts, permissions, and device configurations to maintain a secure and efficient technology environment.<br>• Coordinate and contribute to IT projects, including system upgrades, application rollouts, and other technology initiatives that improve business operations.<br>• Document recurring issues, solutions, and support procedures to strengthen service consistency and internal knowledge sharing.
We are looking for a Project Assistant to support scheduling coordination, service planning, and day-to-day operational alignment for field-based work in California. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-moving environment, enjoys balancing multiple priorities, and can keep teams informed and organized. The person in this role will help connect operational needs with technician availability, maintain accurate scheduling records, and contribute to efficient service delivery.<br><br>Responsibilities:<br>• Organize and adjust daily and long-range schedules for field personnel across multiple service areas to support customer commitments and operational priorities.<br>• Match technician availability with incoming work demand, including service visits, preventive maintenance, and project-related assignments.<br>• Update scheduling details, service records, and assignment changes within Salesforce and other tracking tools to keep information accurate and current.<br>• Communicate revised timelines, priority updates, and assignment changes to technicians, supervisors, and operations partners.<br>• Work closely with local leadership to help maintain appropriate coverage levels and address staffing gaps before they affect service delivery.<br>• Review schedule overlaps, resource constraints, and conflicting appointments, then recommend practical solutions to improve workflow.<br>• Monitor open service needs and contribute to planning activities that support workload balancing and resource forecasting.<br>• Prepare reports and maintain documentation related to scheduling activity, workload trends, and operational support efforts.<br>• Assist with process improvement efforts tied to workforce coordination, scheduling efficiency, and project support activities.
We are looking for a dependable Dispatcher to support daily operations and serve as a key point of contact for customers and field teams in Elkhart, Indiana. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and can manage multiple service needs in a fast-paced environment. The right candidate will help coordinate schedules, respond to incoming requests, and ensure timely updates across dispatch activities.<br><br>Responsibilities:<br>• Receive service calls and inquiries, gather essential details, and route requests to the appropriate team members.<br>• Build and adjust daily schedules to align technician availability, customer needs, and operational priorities.<br>• Use computer-aided dispatch tools to track assignments, monitor progress, and maintain accurate service records.<br>• Communicate with customers, drivers, or field personnel to provide status updates and resolve routine service concerns.<br>• Coordinate logistics to support efficient movement of personnel, equipment, or service resources throughout the day.<br>• Document call activity, dispatch notes, and service outcomes with a high level of accuracy and timeliness.<br>• Work closely with internal teams to address scheduling conflicts, urgent requests, and changes in service plans.
We are looking for a customer-focused Customer Service Representative to support a retail organization in Charlotte, North Carolina. This is a Contract position offering permanent weekday hours, where you will help resolve complex customer concerns across eCommerce and store-related channels while working closely with internal teams. The ideal candidate brings strong judgment, clear communication, and a genuine commitment to improving each step of the customer experience.<br><br>Responsibilities:<br>• Serve as the point of contact for escalated customer matters, guiding issues through to timely and effective resolution.<br>• Record case details, actions taken, and final outcomes accurately in customer service and case management platforms.<br>• Work closely with departments such as store operations, fulfillment, merchandising, marketing, credit, and customer care to address customer needs.<br>• Review recurring complaints, service patterns, and customer feedback to uncover opportunities for operational improvement.<br>• Track service performance and identify developing issues that could affect satisfaction across online and in-store experiences.<br>• Contribute to quality discussions, call evaluations, and coaching feedback efforts designed to strengthen service delivery.<br>• Apply approved resolution options and customer recovery measures in alignment with company standards.<br>• Maintain daily productivity while meeting service expectations, response targets, and customer satisfaction goals.<br>• Support additional customer experience initiatives and special assignments as business needs evolve.
<p>We are looking for an Administrative Assistant to support affordable housing and residential leasing operations in New Orleans, Louisiana. This contract opportunity with potential for a permanent role is ideal for someone who can balance front-desk coordination, resident communication, and detailed administrative work in a mission-driven non-profit environment. The person in this role will help maintain organized records, assist with leasing-related activities, and provide responsive service to applicants, residents, and internal staff.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily administrative activities, including document preparation, file maintenance, and general office support for housing and leasing operations.</p><p>• Welcome visitors and handle incoming calls professionally, directing inquiries and providing accurate information to residents, applicants, and partners.</p><p>• Enter, update, and verify data in tracking systems and spreadsheets to maintain accurate leasing, resident, and case-related records.</p><p>• Support leasing processes by coordinating appointments, preparing paperwork, and assisting with application and occupancy documentation.</p><p>• Maintain organized resident files and ensure records align with affordable housing program guidelines, including LIHTC-related documentation.</p><p>• Use Microsoft Excel to track property, applicant, and administrative information, create reports, and monitor key details with accuracy.</p><p>• Assist with case management coordination by organizing correspondence, scheduling follow-ups, and helping staff maintain timely communication.</p><p>• Provide receptionist and front-office coverage while helping the team sustain efficient day-to-day operations.</p>
We are looking for a Front Desk Coordinator to support daily office operations. This contract position is ideal for someone who enjoys creating a welcoming environment, keeping shared spaces well organized, and ensuring front desk activities run smoothly. The role also involves coordinating on-site services and helping plan meetings and workplace events with care and attention to detail.<br><br>Responsibilities:<br>• Welcome visitors, answer incoming inquiries, and provide a helpful first point of contact for the office.<br>• Oversee day-to-day front desk activities to keep reception operations organized, responsive, and efficient.<br>• Coordinate facility-related requests by working with building staff, vendors, and internal teams to address workplace needs.<br>• Maintain the appearance and order of common areas, meeting rooms, and reception spaces throughout the day.<br>• Arrange meeting logistics, including room scheduling, setup, and support for office events and gatherings.<br>• Track office supplies and place orders as needed to ensure the workplace remains fully stocked and functional.
We are looking for a bilingual individual to serve as the first point of contact for a busy office in Chicago, Illinois. This Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and creates a welcoming experience for visitors and callers. The role combines front desk coordination, administrative support, and accurate record handling to help daily operations run smoothly.<br><br>Responsibilities:<br>• Greet visitors, clients, and staff in a courteous manner while maintaining an organized and efficient front desk presence.<br>• Manage incoming phone calls in two languages, direct inquiries to the appropriate departments, and take clear messages when needed.<br>• Provide day-to-day administrative support by preparing documents, handling correspondence, and assisting with general office coordination.<br>• Enter and update information in office records with a strong focus on accuracy, completeness, and timeliness.<br>• Schedule appointments, coordinate calendars, and support meeting logistics to keep activities running efficiently.<br>• Monitor front office activity, respond to routine questions, and help resolve basic administrative issues promptly.<br>• Maintain office supplies and support filing, scanning, and document organization to ensure easy access to important information.
We are looking for a Customer Service Representative to support customers and sales partners in Woodridge, Illinois within the agriculture industry. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced environment, enjoys resolving order-related issues, and takes pride in delivering dependable service. In this role, you will oversee the full order lifecycle, respond to customer inquiries, and help ensure accurate account management throughout the business year.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers and sales representatives, providing timely support for questions, orders, and service needs.<br>• Coordinate the complete order process from initial entry through final resolution, including updates, confirmations, tracking, claims, and returns.<br>• Process daily transactions accurately within the order management system and B2B platform while maintaining detailed and organized records.<br>• Monitor customer accounts to preserve order accuracy, pricing consistency, shipment status, substitutions, and product availability across the season.<br>• Prepare, organize, and maintain sales order documentation and deliver requested reports to internal teams or customers.<br>• Share important timelines, inventory updates, and vendor-related information with customers to support informed decision-making.<br>• Build strong working relationships with customers, vendors, sales teams, and internal departments to promote a high level of service.<br>• Manage a high volume of inbound and outbound calls while prioritizing tasks, addressing concerns, and recommending effective solutions.<br>• Support cross-functional coverage, contribute to special projects, and assist with system testing, training, and process improvement efforts when needed.
<p>We are looking for an experienced and service-driven Workplace Experience Ambassador 3 to support a welcoming, well-run office environment in Madison, Wisconsin. This Part Time Contract position is ideal for someone with a strong hospitality or customer service background who enjoys creating a positive experience for employees, guests, and vendors. The person in this role will help maintain day-to-day front-of-house operations, coordinate workplace support activities, and contribute to a detail-oriented, organized, and engaging onsite experience.</p><p><br></p><p>Responsibilities:</p><p>• Welcome employees, visitors, and third-party providers while overseeing badge access and guest check-in procedures to ensure a smooth and secure arrival experience.</p><p>• Perform routine inspections of shared spaces, meeting rooms, kitchens, and lobby areas to maintain presentation, cleanliness, and overall functionality.</p><p>• Prepare workstations and assist with office moves, seating changes, and space adjustments to support daily business needs.</p><p>• Monitor food, beverage, and workplace supply levels, place replenishment orders, and keep common areas stocked and ready for use.</p><p>• Organize receipts and track purchases accurately to support basic accounting and expense documentation activities.</p><p>• Report and follow up on maintenance, cleaning, and repair requests by coordinating with facilities teams and service providers.</p><p>• Provide onsite coordination and setup assistance for meetings, celebrations, company gatherings, and employee engagement events.</p><p>• Support site operations by following established policies, service expectations, and contractual requirements while helping meet performance goals.</p><p>• Guide guests and employees as needed with wayfinding, workplace questions, and general support to deliver a high-quality service experience.</p>
<p>benefits:</p><ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul><p>Responsibilities</p><ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul><p><br></p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Sturgeon Bay, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support. In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li></ul><p><br></p>
We are looking for a Customer Service Representative to support members and prospective members with pharmacy benefit questions in Westminster, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and is committed to delivering accurate, compassionate service. The person in this role will handle benefit-related inquiries, coordinate refill support with network pharmacies, and ensure each interaction is documented thoroughly while meeting healthcare compliance standards.<br><br>Responsibilities:<br>• Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and service options.<br>• Provide assistance with prescription refill coordination by working with approved pharmacy partners when additional support is needed.<br>• Escalate medication-related or clinical issues to appropriate clinical leadership for review and follow-up.<br>• Partner with internal teams focused on medication adherence to support outreach efforts and help improve member outcomes.<br>• Participate in assigned calling campaigns designed to enhance member service and strengthen engagement.<br>• Follow established procedures, reference materials, and departmental guidelines to complete work accurately and efficiently.<br>• Identify workflow challenges, communicate improvement ideas to management, and report operational issues through proper channels.<br>• Record member interactions, actions taken, and required follow-up in designated systems according to documentation standards.<br>• Attend team meetings, training sessions, and ongoing coaching activities to maintain service quality and performance expectations.<br>• Comply with all applicable federal, state, and organizational regulations, policies, and operational requirements.
<p>Open Enrollment Coordinator</p><p><strong>Contract Opportunity | Cedar Rapids, IA</strong></p><p>About the Role</p><p>Our client is seeking an <strong>Open Enrollment Coordinator</strong> to provide administrative support during a busy benefits enrollment season. This position will partner closely with Human Resources to ensure enrollment activities are completed accurately, employees receive timely assistance, and all documentation is processed efficiently.</p><p>Key Responsibilities</p><ul><li>Assist employees with benefit enrollment questions and enrollment-related communications</li><li>Process and track enrollment forms, change requests, and supporting documentation</li><li>Perform data entry and maintain accurate employee records within HR systems</li><li>Coordinate meetings, schedules, and enrollment deadlines</li><li>Audit enrollment paperwork for completeness and accuracy</li><li>Follow up with employees regarding missing information or required documentation</li><li>Support benefits reporting and administrative HR projects</li><li>Maintain confidentiality of employee and benefit information</li></ul><p><br></p>