<p><strong>Summary:</strong></p><p>This role is crucial for ensuring the timely delivery of high-quality risk assessment reports, directly impacting revenue goals. The QAM will be responsible for overseeing all QA activities, maintaining excellence in report quality, and upholding Alexander & Schmidt’s Service Standards and Guidelines.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>●     Lead and manage the Quality Assurance Department, including hiring, evaluating, and supporting Quality Assurance Account Managers and Independent Contractors.</p><p>●     Develop, implement, and maintain quality standards, processes, and improvement strategies.</p><p>●     Collaborate with various departments to ensure consistent adherence to quality standards across the organization.</p><p>●     Monitor and analyze quality performance, providing regular reports on key metrics.</p><p>●     Proactively identify and resolve client concerns and quality issues.</p><p>●     Provide training and support to the QA team members and field representatives to ensure competency and proficiency.</p><p>●     Utilize (inspection management system) and other relevant software for efficient workflow management and reporting.</p>

<p>●     Proven ability to lead and manage teams effectively.</p><p>●     A strong background in the property and casualty insurance industry is required. While not essential, a specialization in loss control is highly valued.</p><p>●     Excellent communication, analytical, and problem-solving abilities.</p><p>●     Proficiency in Microsoft Office (Word, Excel) and Google Workspace.</p>

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