We are looking for an experienced Office Manager to join our team in Williamsville, New York on a contract basis. In this role, you will handle specialized or complex transactions, ensuring the accuracy and efficiency of customer requests and updates. You will play a key role in maintaining data integrity, optimizing processes, and supporting team members and business operations.<br><br>Responsibilities:<br>• Process customer transactions with precision, ensuring corrections and updates are completed accurately.<br>• Address inquiries related to the platform promptly while adhering to service level agreements (SLAs).<br>• Maintain data integrity by generating reports and analyzing metrics to provide actionable insights.<br>• Collaborate with Account Managers and Business Owners to identify opportunities for improved platform usage and convert these into measurable outcomes.<br>• Perform order entry duties and transactional functions to support business needs.<br>• Resolve issues effectively with a focus on accuracy, tact, and speed.<br>• Analyze data trends to offer meaningful insights that support business strategies.<br>• Optimize workflows and business processes to enhance overall efficiency.<br>• Provide general support to team members and assist in achieving organizational goals.<br>• Promote platform adoption and usage by addressing challenges and providing solutions.

• Minimum of a two-year college degree or equivalent experience; alternatively, a high school diploma with at least five years of relevant functional experience.<br>• Proficiency in Microsoft Office programs, including Excel and Outlook.<br>• Strong organizational skills with the ability to prioritize tasks and work under deadlines.<br>• Demonstrated ability to analyze data and deliver actionable insights.<br>• Effective communication skills, both written and verbal, with a focus on customer care.<br>• Experience in handling complex transactions and resolving issues efficiently.<br>• Familiarity with reporting metrics and generating data quality reports.<br>• Ability to work collaboratively in a team environment and independently when needed.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>