We are looking for a detail-oriented Client Support, Return Mail Processor (Tier II) to join our team on a contract basis in West Henrietta, New York. This role involves managing return mail processes, ensuring accurate data entry, and maintaining strong client relations in accordance with company policies. As an on-site position, occasional overtime may be required.<br><br>Responsibilities:<br>• Process daily return mail by logging items into the system and preparing outgoing packages.<br>• Contact clients to confirm and update business addresses when necessary.<br>• Follow established guidelines to maintain positive client relationships and resolve issues in line with company policies.<br>• Utilize software systems such as Salesforce and Adobe Flex to perform necessary tasks.<br>• Conduct data entry with precision while prioritizing and organizing workloads effectively.<br>• Assist with additional data entry responsibilities as required.<br>• Ensure quality service standards are upheld in all tasks.<br>• Collaborate with team members or work independently to meet deadlines.<br>• Handle lifting tasks ranging from 10-20 pounds as needed.

• Proven experience in customer service or data entry roles.<br>• Proficiency with software systems such as Salesforce and Adobe Flex.<br>• Strong organizational skills and the ability to prioritize tasks effectively.<br>• Familiarity with company policies and procedures related to client relations.<br>• Reliable transportation to the on-site location.<br>• Basic computer literacy and proficiency in using HRIS systems.<br>• Ability to work independently with minimal supervision.<br>• Flexibility to work overtime when necessary.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>