We are looking for an experienced ERP/CRM Consultant to join our team on a contract basis in Waukesha, Wisconsin. In this role, you will focus on Salesforce administration and management within a fast-paced, enterprise-level environment. You will collaborate with internal teams and third-party auditors to ensure the system operates efficiently and aligns with business needs.<br><br>Responsibilities:<br>• Manage and resolve support tickets related to Salesforce issues in collaboration with the internal administration team.<br>• Oversee user access and identity management, including onboarding, offboarding, and configuration of permission sets and roles.<br>• Coordinate with third-party auditors by providing necessary system support and granting appropriate data access during audit cycles.<br>• Support and contribute to the development of Marketing Cloud and Data Cloud initiatives.<br>• Collaborate with various business lines to ensure effective governance and alignment across the Salesforce ecosystem.<br>• Maintain comprehensive documentation for system configurations, user access protocols, and audit-related activities.<br>• Identify opportunities for process optimization within the Salesforce environment and advocate for best practices.<br>• Troubleshoot and prioritize tickets while effectively communicating resolutions to stakeholders.<br>• Assist in the implementation and management of API integrations and configuration updates.<br>• Provide technical support and guidance for client-side scripting and system development.

• Proven experience as a Salesforce Administrator, preferably in multi-line business environments.<br>• Strong understanding of user provisioning, permission management, and configuration within Salesforce.<br>• Familiarity with Marketing Cloud and experience with Data Cloud or similar data platforms is a plus.<br>• Demonstrated ability to troubleshoot system issues and manage support tickets effectively.<br>• Previous experience working with third-party auditors and handling data access requests.<br>• Salesforce certifications such as Administrator, Marketing Cloud, or Data Cloud are highly desirable.<br>• Proficiency in API development, configuration management, and client-side scripting.<br>• Excellent communication skills and ability to collaborate with cross-functional teams.

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