<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>

<p>Requirements</p><ul><li>5+ years of experience with enterprise work management platforms such as ServiceNow, Microsoft Project, Jira, Smartsheet, or Primavera.</li><li>5+ years of experience applying IT Service Management (ITSM) principles, including ITIL frameworks for incident, change, release, and configuration management.</li><li>5+ years of experience with project portfolio management (PPM) tools and methodologies to manage enterprise-level initiatives.</li><li>5+ years of experience using vendor management systems and processes to track vendor performance and ensure contract compliance.</li><li>5+ years of experience in data analytics and reporting using tools like Power BI, Tableau, or similar platforms.</li><li>5+ years of experience working with cloud platforms such as AWS, Azure, or Google Cloud, including integration with enterprise systems.</li><li>5+ years of experience with ERP systems such as SAP, Oracle, or similar platforms for enterprise resource planning and integration.</li><li>5+ years of experience using budgeting and financial tools for planning, cost optimization, and budget management.</li></ul><p>Leadership & Strategic Competencies</p><ul><li>Proven ability to lead cross-functional teams and drive enterprise-wide initiatives.</li><li>Strong vendor negotiation and relationship management skills.</li><li>Ability to align technology solutions with business strategy and sustainability goals.</li><li>Experience in performance management, coaching, and talent development.</li><li>Excellent communication and stakeholder engagement skills.</li></ul><p>Preferred Certifications</p><ul><li>ITIL Foundation or higher</li><li>PMP or PMI-ACP</li><li>Certified ScrumMaster (CSM) or SAFe Agilist</li><li>Six Sigma or Lean certification</li><li>AWS or Azure Fundamentals</li></ul><p><br></p>

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