<p>Robert Half is seeking a bilingual Spanish Order Processing / Customer Service Representative to support a fast-paced distribution and operations environment in South Florida.</p><p><br></p><p>This contract-to-hire opportunity is ideal for someone with experience in order processing, customer service, and logistics coordination. The successful candidate will be responsible for processing orders, supporting customers, coordinating with internal teams, and ensuring accurate and timely order fulfillment.</p><p><br></p><p>Candidates must have experience working with SAP and be proficient in Microsoft Excel.</p><p><br></p><p>Responsibilities:</p><ul><li>Receive and review customer orders, resolving discrepancies as needed</li><li>Process sales orders within SAP, ensuring accuracy in pricing, product configuration, and delivery timelines</li><li>Send order acknowledgements and communicate updates to customers</li><li>Coordinate with factories, purchasing teams, and warehouses to ensure timely delivery of products</li><li>Communicate shipment delays and provide status updates to customers</li><li>Arrange logistics and shipping in accordance with company guidelines</li><li>Create invoices and coordinate with the finance department regarding payment or credit issues</li><li>Provide customer support related to inventory availability, delivery dates, and product inquiries via phone and email</li><li>Maintain accurate order documentation and records</li><li>Assist with claims resolution related to delivered products</li><li>Manage product returns following company RMA procedures</li><li>Update reports related to invoicing, orders, and operational metrics</li><li>Maintain and update customer and material information within SAP</li><li>Partner with inventory management to maintain proper stock levels</li></ul>