We are looking for a dedicated Help Desk Analyst I to join our team in Stevens Point, Wisconsin. This long-term contract position involves providing hands-on IT support in a dynamic manufacturing environment across multiple buildings. You will play a critical role in maintaining end-user devices, troubleshooting technical issues, and participating in local IT projects.<br><br>Responsibilities:<br>• Deliver onsite technical support for laptops, desktops, and other end-user devices.<br>• Configure, install, and test hardware and software while documenting all activities in the ticketing system.<br>• Maintain and update asset inventory using tools like Lansweeper to ensure accurate tracking.<br>• Provide support for specialized devices such as Zebra label printers, handheld scanners, and other operational equipment.<br>• Collaborate with various teams including Service Desk, Telecom, and Maintenance to ensure seamless IT operations.<br>• Assist in local IT projects such as hardware upgrades, network enhancements, and printer deployments.<br>• Evaluate and assist with network cable installations, Wi-Fi setups, and infrastructure improvements.<br>• Ensure customer satisfaction by delivering thorough and courteous support to end users.<br>• Follow up on open issues to guarantee resolution and user satisfaction.

• Associate’s, Bachelor’s, or Technical Degree preferred.<br>• CompTIA certifications such as A+ or Network+ are advantageous.<br>• 1–2 years of experience providing onsite IT support.<br>• Proficiency in Microsoft Windows, M365, iOS, and Android operating systems.<br>• Knowledge of Active Directory and local network troubleshooting.<br>• Familiarity with ticketing systems and asset management tools like Lansweeper.<br>• Experience in manufacturing or industrial environments is a plus.<br>• Strong troubleshooting, prioritization, and independent work capabilities.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>