Southwest distribution company is hiring a Sales Support Lead. Will oversee and train two in Customer Service and partner closely with Sales, Accounting and Operations. Looking for a customer focused individual, who will bring expertise and process improvement to the department. Must have 3+ years in Customer Service or Inside sales support, ideally business to business. Will be responsible for reaching out to existing clients and improving the sales and customer experience. Must have strong communication, and experience processing customer orders from beginning to end. Degree is a plus.

• Minimum of 3 years of experience in customer service or inside sales support, ideally in a business-to-business environment.<br>• Proven ability to process customer orders from start to finish with attention to detail.<br>• Strong communication skills, both written and verbal, to interact effectively with clients and teams.<br>• Proficiency in Microsoft Excel for reporting and data analysis.<br>• Familiarity with CRM systems to manage customer information and workflows.<br>• Experience with billing processes and resolving related issues.<br>• Ability to monitor and report on KPIs to drive team performance.<br>• Bachelor’s degree is preferred but not required.

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