Overview: Our company is seeking a skilled Desktop Support Analyst to provide technical support and troubleshooting for end-users in a dynamic office environment. The successful candidate will ensure optimal operation of desktop systems, software, and related IT infrastructure, delivering timely solutions and exceptional customer service to our internal teams. Responsibilities: Respond to and resolve user inquiries and issues related to desktop computers, laptops, mobile devices, and peripheral equipment Install, configure, and upgrade hardware and software according to company standards Troubleshoot hardware, software, network, and connectivity problems, escalating complex issues when necessary Perform routine maintenance, updates, and patches to ensure security and stability of systems Document support activities, solutions provided, and technical procedures for knowledge sharing Maintain asset inventory of IT equipment and assists with relocating devices as needed Provide support for new permanent setup and employee offboarding, including equipment provisioning and access management Collaborate with IT and cross-functional teams to support company-wide technology initiatives Deliver training and guidance to employees on basic technology use and best practices

Requirements: Associate degree in Information Technology, Computer Science, or related field (or equivalent experience) 2+ years experience in desktop support or helpdesk environment Strong problem-solving skills with the ability to diagnose and resolve technical issues Proficiency with Windows and Mac operating systems, Microsoft Office Suite, and remote support tools Knowledge of basic networking concepts (TCP/IP, Wi-Fi, VPN) Customer service orientation and excellent communication skills Ability to manage multiple tasks and priorities in a fast-paced setting Certifications such as CompTIA A+ or Microsoft MCP are a plus

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