<p>Our client is seeking a skilled and service-oriented <strong>Care Coordinator</strong> to manage a variety of administrative and care coordination functions while ensuring clients receive timely, accurate, and professional support. This role requires strong oral and written communication skills, expert-level customer relationship management abilities, and advanced technical competence navigating computer applications. The ideal candidate will be detail-oriented, experienced in navigating healthcare regulations, and capable of fostering professional communication with healthcare providers, community partners, and patient families in sensitive situations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Utilize experience in medical billing and coding to manage accurate records and documentation (Source: 2026 RH Salary Guide).</li><li>Ensure compliance with Medicaid and HIPAA standards, maintaining the confidentiality and security of client information.</li><li>Collaborate effectively with referring agencies to meet client needs.</li><li>Communicate extensively via phone with patient families to gather information, address requests, and provide updates.</li><li>Relay patient needs and requests to doctors promptly and professionally.</li><li>Coordinate with insurance companies to verify coverage, secure eligibility information, and submit prior authorization requests, particularly for durable medical equipment.</li><li>Manage workflows requiring intensive conversations involving families of critically ill children, requiring empathy and composure.</li><li>Exhibit keen attention to detail to maintain accuracy in all administrative processes.</li><li>Ensure timely service delivery to clients and troubleshoot delays when necessary.</li><li>Coordinate durable medical equipment services to meet patient needs efficiently.</li></ul><p><strong>Work Schedule and Flexibility:</strong></p><p>This is a <strong>Monday-Friday, on-site position </strong>during the initial <strong>three-month training period</strong>, allowing for close collaboration and mentoring. After successfully completing training, the role may transition to a hybrid schedule, offering greater flexibility in alignment with job performance.</p>

<p><strong>Preferred Skills and Qualifications:</strong></p><ul><li>Strong organizational and time management skills to handle dynamic workflows.</li><li>Superior oral and written communication skills for interacting with patient families, healthcare providers, and insurers.</li><li>Expertise in customer relationship management and the ability to build trust and rapport.</li><li>Proficiency with various computer applications and comfort navigating evolving tech platforms.</li><li>The ability to remain calm and empathetic during intense conversations involving families of critically ill children.</li></ul><p><strong>Work Environment and Benefits:</strong></p><p>Join a collaborative and client-focused team dedicated to making a positive impact in the lives of critically ill children and their families. This position is both challenging and rewarding, offering opportunities to use your expertise to provide life-changing care coordination and support.</p><p><strong>Call to Action:</strong></p><p>If you have the experience, technical proficiency, and passion for serving others that we are seeking, apply now to join our team!</p>

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