seeking a highly visible Customer Success Manager (CSM) to serve as the primary liaison for all Epic-related initiatives, issues, and stakeholder engagement across our Community Connect partners. This role sits at the intersection of clinical operations, IT, and executive leadership and is a critical extension of the Director of Community Connect. <br>Required Qualifications<br><br>5+ years of Epic experience, including deep functional or application knowledge.<br><br>Prior experience in Customer Success, Client Services, Program Management, or a similar partner-facing role.<br><br>Demonstrated ability to engage and communicate effectively with executive leadership (C-level).<br><br>Strong documentation skills with a proven ability to produce clear, organized, and actionable materials.<br><br>Solid technical aptitude with the ability to understand Epic workflows, integrations, and application impacts.<br><br>Exceptional interpersonal skills; outgoing, confident, and comfortable being the “face” of Epic engagement.<br><br>Preferred Qualifications<br><br>Epic certifications strongly preferred.<br><br>Experience working within Community Connect or multi-organization Epic environments.<br><br>Healthcare provider or large health system experience.<br><br>Background working in matrixed organizations with multiple stakeholders.

Rollout Plan, Resource Allocation, Financial System, Quality Control, Engineering, Epic Application

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