We are looking for a dedicated Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records. This is an excellent opportunity for an individual who thrives in a dynamic environment and enjoys building positive relationships with customers. Responsibilities: • Investigate and resolve billing discrepancies to ensure accurate account management. • Communicate effectively with customers to address their concerns and provide solutions. • Collaborate with team members to resolve customer issues efficiently and professionally. • Maintain detailed and accurate documentation of customer interactions and account updates. • Utilize SAP systems to manage and update customer records as needed. • Identify opportunities to improve processes and enhance customer satisfaction. • Provide timely follow-ups on customer inquiries to ensure a seamless resolution process. • Support the team in achieving departmental goals by contributing to a positive work environment.

• Proven experience in a customer service role with a strong focus on resolving customer issues. • Proficiency in using SAP systems for documentation and account management. • Excellent communication skills, both verbal and written, to interact effectively with customers and team members. • Strong attention to detail and organizational skills for accurate record-keeping. • Ability to multitask and prioritize tasks in a fast-paced environment. • Problem-solving skills with a customer-focused approach to handling challenges. • Familiarity with billing processes and related systems is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Smyrna, GA
onsite
Temporary
20.90 - 24.20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records. This is an excellent opportunity for an individual who thrives in a dynamic environment and enjoys building positive relationships with customers. Responsibilities: • Investigate and resolve billing discrepancies to ensure accurate account management. • Communicate effectively with customers to address their concerns and provide solutions. • Collaborate with team members to resolve customer issues efficiently and professionally. • Maintain detailed and accurate documentation of customer interactions and account updates. • Utilize SAP systems to manage and update customer records as needed. • Identify opportunities to improve processes and enhance customer satisfaction. • Provide timely follow-ups on customer inquiries to ensure a seamless resolution process. • Support the team in achieving departmental goals by contributing to a positive work environment.
2025-10-27T18:53:44Z

Customer Service Representative Job in Smyrna | Robert Half