<p>We are looking for a skilled Customer Service Representative to join our team on a long-term contract based in Sherman, Illinois. In this role, you will support specific business units by ensuring exceptional customer service, managing sales processes, and resolving claims or complaints in a fair and effective manner. This position offers an opportunity to contribute to customer education initiatives and improve organizational processes.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries, processing sales orders, and managing purchase order collections.</p><p>• Resolve customer claims and complaints in compliance with consumer laws and company policies.</p><p>• Collaborate with teams to develop and implement improvement plans for purchase order collections.</p><p>• Educate customers proactively through organization-wide initiatives and communication strategies.</p><p>• Ensure adherence to established procedures and guidelines for decision-making and task execution.</p><p>• Maintain accurate records and data entry related to customer accounts and transactions.</p><p>• Foster strong relationships with customers to enhance satisfaction and loyalty.</p><p>• Utilize computer systems effectively to manage workflows and support business operations.</p><p>• Support the Trauma & Extremities Business Units with a focus on delivering high-quality service.</p><p>• Contribute to the planning and execution of process improvements within the department.</p>

• High school diploma or equivalent education is required.<br>• Minimum of 2 years of experience in customer service, data entry, account management, or a related field.<br>• Strong interpersonal skills with a commitment to exceeding customer expectations.<br>• Proficiency in managing sales processes, purchase orders, and complaint resolution.<br>• Demonstrated computer skills and ability to navigate various systems effectively.<br>• Knowledge of consumer laws and regulations relevant to claims and complaints.<br>• Ability to follow established procedures and make decisions within defined guidelines.<br>• Excellent organizational skills and attention to detail in managing data and workflows.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>