<p>This role supports a large global IT services organization that includes the service desk, learning and development, end‑user technology, and equipment servicing, working within a structured and collaborative nine‑person team. It offers exposure to a mega‑scale IT environment and hands‑on learning across diverse IT operational areas. In this position, the Business Analyst II will contribute to a major ServiceNow migration initiative by gathering and documenting business requirements for on‑premises processes, partnering with IT support engineering teams to map workflows, clarify needs, and produce high‑quality documentation to support the overall migration effort.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Gather and document business requirements for the ServiceNow migration.</li><li>Conduct business process mapping and workflow documentation using ASONA, Lucidchart, and Microsoft 365 tools.</li><li>Translate engineering requirements into clear, simplified language for both technical and non‑technical audiences.</li><li>Participate in stakeholder meetings (approx. 30%).</li><li>Produce detailed documentation supporting IT support engineering and project teams (approx. 70%).</li><li>Collaborate within a large organization with multiple verticals and stakeholders.</li></ul>

<p><strong>Required Qualifications</strong></p><ul><li>Minimum <strong>5 years</strong> of experience in business analysis or a related field.</li><li>Strong business process mapping skills.</li><li>Ability to translate technical concepts into understandable terms.</li><li>Strong verbal communication and effective probing skills.</li><li>Ability to work effectively in diverse, global environments.</li><li>Related experience is required.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Knowledge of <strong>IT service management (ITSM)</strong>.</li><li>Experience with <strong>Lucidchart</strong>.</li><li>Flexible schedule availability (no late‑night shifts required).</li><li>Degree preferred along with demonstrated continued learning.</li></ul>

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