<p><strong>About the Company</strong></p><p> Our client, a reputable pest control company, is seeking a proactive and organized <strong>Dispatcher</strong> to join their team. The Dispatcher will be responsible for coordinating service calls, optimizing technician schedules, and ensuring customers receive timely and efficient pest control services.</p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming service calls and serve as the main point of contact for customer scheduling.</li><li>Dispatch pest control technicians to residential and commercial job sites based on customer needs, location, and urgency.</li><li>Plan and adjust daily routes to maximize technician efficiency and reduce travel time.</li><li>Track and monitor technician progress using dispatching software; update schedules as jobs are completed.</li><li>Handle emergency service requests and re-prioritize schedules accordingly.</li><li>Communicate clearly with technicians, providing all details on job requirements, safety needs, and client concerns.</li><li>Document work orders, service requests, and follow-up requirements with accuracy.</li><li>Provide excellent customer service, ensuring clients are updated on technician arrival times and service progress.</li><li>Collaborate closely with operations and service management to resolve conflicts and maintain customer satisfaction.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>2+ years of dispatching, scheduling, or customer service experience; background in pest control, HVAC, or field services preferred.</li><li>Strong organizational and problem-solving skills with the ability to multitask in a fast-paced environment.</li><li>Proficient in Microsoft Office Suite and dispatching/scheduling systems.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work well under pressure while maintaining accuracy and attention to detail.</li><li>Customer-focused mindset with a strong sense of urgency.</li></ul><p><br></p>

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