<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a Telecom Engineer with a background in call center, telecom, VoIP, Genesys, Cisco WebEx, Call Agents, MDM, Networking, etc. If this sounds like your background, then this Telecom Engineer role is for you. For this opportunity, you will work remotely with travel in the San Diego, CA area.</p><p><br></p><p><strong>Position</strong>: Telecom Engineer</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, PST Hours, CTH/FTE</p><p><strong>Top Skills</strong>: VoIP, Call Center Software, MDM, API, Voice/Call Agents</p><p><strong>Onsite/Remote</strong>: <em>Remote + Travel</em></p><p><strong>Company:</strong> Healthcare</p><p><br></p><p><strong>Notes:</strong></p><ul><li>Why Open: Grown immensely as a business – need to keep up to support the growth. Added / turned on new stuff – applications and features that they need supported </li><li>Genesys was implemented for the call center</li><li>Cisco was implemented for WebEx / VoIP phone systems (deprecating Mitel systems) – Migrating Mitel to WebEx</li><li>Verizon Provider for the user cell phone systems (some AT&amp;T)</li><li>Intune used to manage Verizon phones / mobile devices</li><li>Support customers on both telecom / mobile phone systems</li><li>Provider / vendor / 3rd-party management (ISPs / service providers)</li><li>Want to create scripts, integrate APIs, automate call flows (IVR)</li><li>Create agent scripts (AI voice agents), conversational AI features </li><li>Support call routing logic, call flow issues, integrated platforms</li><li>Reporting Tools (use Bight Metrics + ISI) – create custom dashboards and generate reports on volume/activity/data</li><li>Resolve complicated/advanced tickets (receive ~1000 tickets/year but they are multi-step / layered requests that take a while to resolve) | Gabe/Mike close 100 tickets/month on average</li><li>50% Ticketing (Genesys, Mitel, Intune, Cisco, Cell Phone Issues, Provider Issues, Inbound/Outbound call resolutions, reporting, legacy break/fix, unable to dial, no connectivity on calls, headset malfunction, etc.)</li><li>50% Projects (i.e. Mitel to WebEx migration) | already 50% of the way through the project</li></ul>

<p><strong>Top Skills / Qualifications:</strong></p><ul><li>Strong Telecom Engineering Experience</li><li>Genesys (or similar Call Center Applications)</li><li>Cisco (for WebEx Phone / VoIP)</li><li>VoIP Expert (Cloud-based Platforms) | Exp. Migrating Legacy Phone systems (preferred) </li><li>Intune (for Device Management)</li><li>Analytical (Call Routing Analysis, Diagnostics, Networking)</li><li>Network Protocols (SIP Infrastructure, BGP)</li><li>Vendor Management (Verizon, some AT&amp;T, SIP Provider)</li><li>Can Set up Call Flows, Announcements, Schedules, etc.</li><li>Can Set up Agents (Remote/Internal Agents)</li><li>Reporting Tools (Bight Metrics, ISI WebEx Calling)</li><li>API Experience / Text-Queueing (Future of Call Centers)</li><li>Customer Service (Critical for Client-Facing Support)</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>