<p>We are seeking an experienced <strong>Telecom Engineer</strong> with strong expertise in <strong>Cisco Webex Calling</strong> and enterprise telephony environments. This role will be responsible for administering and supporting voice systems, including <strong>creating stations, work groups, and call center groups</strong>, as well as leading troubleshooting efforts across telecom operations. The ideal candidate is a hands-on technical professional who can drive issue resolution, support end users, and help optimize call flow and voice infrastructure performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support telecom systems with a focus on <strong>Cisco Webex Calling</strong></li><li>Create, configure, and manage <strong>stations</strong>, <strong>work groups</strong>, and <strong>call center groups</strong></li><li>Provision users, assign devices, manage extensions, and maintain calling features</li><li>Lead troubleshooting for telecom and voice-related issues, including escalations and root cause analysis</li><li>Monitor system performance and ensure reliable voice service delivery across the organization</li><li>Collaborate with IT teams, vendors, and business stakeholders to resolve complex telephony issues</li><li>Support call routing, auto attendants, hunt groups, and contact center-related configurations</li><li>Document telecom processes, changes, and troubleshooting procedures</li><li>Assist with telecom upgrades, migrations, and ongoing system improvements</li><li>Provide technical guidance and leadership during incidents and service-impacting events</li></ul>

<p><strong>Required Qualifications:</strong></p><ul><li>3+ years of experience in telecom engineering or voice systems support</li><li>Hands-on experience with <strong>Cisco Webex</strong></li><li>Proven experience <strong>creating stations, work groups, and call center groups</strong></li><li>Strong ability to <strong>lead troubleshooting efforts</strong> and resolve telecom-related issues independently</li><li>Knowledge of VoIP, call routing, dial plans, and telecom administration</li><li>Experience supporting enterprise telephony environments</li><li>Strong communication skills and ability to work cross-functionally</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience with Cisco collaboration or contact center technologies</li><li>Familiarity with call center operations and user support in a high-volume environment</li><li>Experience with telecom documentation, process improvement, and system optimization</li></ul>

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