We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.<br><br>Responsibilities:<br>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.<br>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.<br>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.<br>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.<br>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.<br>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.<br>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.<br>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.<br>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.<br>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.

• Demonstrated experience in telecommunications support and administration within a complex enterprise environment.<br>• Hands-on knowledge of VoIP technologies, including configuration, troubleshooting, and performance support.<br>• Practical experience working with Mitel systems in both operational support and transition scenarios.<br>• Strong working knowledge of Cisco Webex Calling and Genesys Cloud administration.<br>• Familiarity with Microsoft Intune for endpoint or device management tasks.<br>• Proven ability to troubleshoot issues methodically and determine underlying causes rather than only addressing symptoms.<br>• Ability to manage multiple priorities, take ownership of assigned work, and provide timely status updates.<br>• Strong communication skills and a customer-focused approach to technical support.

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