<p>A global travel documentation provider is seeking a Travel Documentation Specialist to support high-volume visa, passport, and travel document processing on a full-time, onsite, temp-to-hire basis. This team provides technology-driven solutions that guide travelers through the documentation process, from initial request through completion. This role is best suited for individuals who enjoy structured, repetitive administrative work, communicate clearly with customers, and thrive in a fast-paced, accuracy-driven environment. This is not a legal role and is not aligned with paralegal or law school career paths. The Travel Documentation Specialist will prepare, review, and process travel documentation requests, update internal systems, track application progress, and provide step-by-step guidance to travelers. The Supervisor is based remotely, and the onsite team in San Franscisco is small, collaborative, and low-turnover. Candidates with experience in passport offices, consulates, visa processing companies, or other regulated administrative environments are strongly encouraged to apply.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare, review, and process visa, passport, and travel document applications following established workflows and service-level agreements (SLAs).</li><li>Maintain accurate, timely updates within internal CRM and technology platforms, ensuring all benchmarks and milestones are completed within required timelines.</li><li>Respond to traveler inquiries by phone and email with professionalism, clarity, and strong customer-service skills.</li><li>Monitor case progress, resolve routine documentation questions through research, and escalate issues when needed.</li><li>Conduct research on country-specific travel requirements and other related documentation processes.</li><li>Invoice completed cases accurately and within required timeframes.</li><li>Provide coverage for team members during planned absences.</li><li>Collaborate with the onsite team and cross-functional operational teams to support ongoing workflow improvements.</li><li>Follow structured processes, office workflows, and internal quality standards to ensure consistent and timely service delivery.</li></ul>

<p><strong>Qualifications</strong></p><ul><li>Experience in passport agencies, consulates/embassies, visa processing providers, travel documentation services, or similar administrative environments preferred.</li><li>Strong communication skills and an approachable, easy-to-engage demeanor.</li><li>Comfort with detailed, repetitive workflows and the ability to meet strict deadlines and SLAs.</li><li>High attention to detail and accuracy in documentation.</li><li>Ability to follow structured processes and work independently when needed.</li><li>Tech-savvy with the ability to learn internal platforms and CRM systems.</li><li>Team-oriented, steady, and reliable work style.</li><li>Interest specifically in operational, administrative work (not a stepping stone to legal roles or law-firm positions).</li><li>Second languages are a plus.</li><li>Must be able to report onsite in San Francisco, Monday–Friday during standard business hours.</li></ul><p><br></p>

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